Twelve Rules of Success By Bill Marriott. Learning Objectives: To understand and learn from Bill...
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Transcript of Twelve Rules of Success By Bill Marriott. Learning Objectives: To understand and learn from Bill...
![Page 1: Twelve Rules of Success By Bill Marriott. Learning Objectives: To understand and learn from Bill Marriott, CEO & Chairman of a visionary company - Marriott.](https://reader030.fdocuments.us/reader030/viewer/2022032703/56649cf75503460f949c7482/html5/thumbnails/1.jpg)
Twelve Rules of Success
By Bill Marriott
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Learning Objectives:
To understand and learn from Bill Marriott, CEO & Chairman of a visionary company - Marriott
International on how to apply the company’s basic principles that have made them successful.
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In a changing world, there is always room for improvement
1. Continually challenge your team to do better
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Give your employees – and they will give back to you
2. Take good care of your employees and they’ll take good care of your customers, and the customers will
come back
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They help you to make the difference
3. Celebrate your people’s success, not your own
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Improve your knowledge & skills continuously… there is always
something new to learn
4. Know what you’re good at and mine those competencies for all you’re worth
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Do not procrastinate… better to take chances then to do nothing
5. Do it and do it NOW. Err on the side of taking action
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He who listens well, learns well
6. Communicate. Listen to your customers, associates and competitors
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The benefits of Hands-On Manager who does not manage behind the desk
7. See and be seen, Get out of your office, walk around, make yourself
visible and accessible
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The benefits of Hands-On Manager who does not manage behind the desk
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Success is never final
8. The Devil is in the Details – Success is in the Systems
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Attitude vs Aptitude You got to love what you do…
9. It’s more important to hire people with the right qualities than with
specific experience
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Providing consistency in Quality & Service
10. Customer needs may vary, but their bias for quality never does
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Learn from Mistakes
11. Eliminate the cause of a mistake. Don’t just clean up
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Looking forward………
12. View every problem as an opportunity to grow.
(If there is no problem, you won’t be here)
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12 Rules of Success by Bill Marriott
Question?
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12 Rules of Success by Bill Marriott