TVET CERTIFICATE IV in ELECTRONIC SERVICES...CCMEN401 - INTERMEDIATE WORKPLACE ENGLISH 109 LU 1:...

4

TVET CERTIFICATE IV in

ELECTRONIC SERVICES

CODE

TSVELO4001

Kigali November, 2017

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TSVELO4001-TVET CERTIFICATE IV

Electronic services

REQF Level 4 CURRICULUM

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© Workforce Development Authority, 2017

Copies available from:

Workforce Development Authority (WDA)

P. O. BOX 2707 Kigali

Tel: (+250) 255113365

Fax: (+250) 255113365

Email: [email protected]

Web: www.wda.gov.rw

Original published version updated:

November, 2017

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Copyright

The Competent Development Body of this Curriculum is © Workforce Development Authority

(WDA). Reproduced with permission.

The following copyright warning applies to the material from the Training Package:

All rights reserved. This work has been produced initially with WDA. This work is copyright, but

permission is given to trainers and teachers to make copies by photocopying or other

duplicating processes for use with their own training organizations or in a workplace where the

training is being conducted. This permission does not extend to the making of copies for use

outside the immediate training environment for which they are made, nor the making of copies

for hire or resale to third parties. The views expressed in this version of the work do not

necessarily represent the views of WDA. The competent Body does not give warranty nor

accept any liability.

The WDA owns the copyright on all Curricula. Schools may reproduce this program in part or in

full for bona fide study or classroom purposes only. Acknowledgement of the WDA copyright

must be included on any reproductions. Learners may copy reasonable portions of the

curriculum for the purpose of study. Any other use of this curriculum must be referred to the

WDA. Ph: (+250) 255113365; fax: (+250) 255113365.

© Workforce Development Authority (WDA) 2017

Published by

Workforce Development Authority (WDA)

P. O. BOX 2707 Kigali

Tel: (+250) 255113365

Internet: http:// www.wda.gov.rw

http://www.wda.gov.rw/

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Table of Contents

C o p y r i g h t i i

T a b l e o f C o n t e n t s i i i

L i s t o f a b b r e v i a t i o n s v i i

A c k n o w l e d g m e n t s i x

1 . G E N E R A L I N T R O D U C T I O N 1

2 . Q U A L I F I C A T I O N D E T A I L S 2

2.1 Description 2

2.2 Minimum entry requirements 2

2.3 Information about pathways 2

2.4 Job related information 2

2.5 Employability skills and life skills 3

2.6 Information about competencies 4

3 . T R A I N I N G P A C K A G E 6

3.1 Course structure 6

3.2 Competencies chart 6

3.3 Flowchart 8

4 . A S S E S S M E N T G U I D E L I N E S 9

4.1 Assessment Methodology 9

4.2 Portfolio 9

C C M O L 0 0 1 - O C C U P A T I O N A N D L E A R N I N G P R O C E S S 1 2

LU 1: Participate as part of a team and respect the rules of the training environment. 14

LU 2: Explain the occupation and learning process 18

LU 3: Respect the facilitation and apply learning methods. 21

LU 4: Develop personal plans based on self-assessment practices 24

C C M C S 4 0 1 - C O M P U T E R S K I L L S 3 0

LU 1: Protect computer system 32

LU 2: Use Spreadsheet. 38

LU 3: Use Presentation 47

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C C M Q S 4 0 1 - P R O V I D I N G Q U A L I T Y C U S T O M E R S E R V I C E 5 3

LU 1: Develop and maintain product, service and market knowledge. 56

LU 2: Provide a quality service experience to customers. 63

LU 3: Deal with complaints and difficult customer service situations. 70

LU 4: Manage and use information about clients and customers. 78

C C M H E 4 0 1 - I M P L E M E N T I N G S . H . E . P O L I C I E S A N D P R O C E D U R E S 8 2

LU 1: Identify hazardous areas to be improved. 84

LU 2: Apply SHE practices. 90

LU 3: Assess and control risks. 98

LU 4: Awareness of SHE in working place. 103

C C M E N 4 0 1 - I N T E R M E D I A T E W O R K P L A C E E N G L I S H 1 0 9

LU 1: Write factual, descriptive, and explanatory texts. 112

LU 2: Apply a range of listening strategies to understand predictable messages. 120

LU 3: Discuss general and trade-related topics. 125

LU 4: Read medium texts on general and trade-related topics. 130

C C M K N 4 0 1 - I K I N Y A R W A N D A C Y ’ U M U N Y A M W U G A 1 3 5

LU 1: Gukoresha ubuvanganzo gakondo bufatiye ku mwuga ashyikirana n’abandi. 138

LU 2: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ibyiza by’ikoranabuhanga mu iterambere

ry’umwuga no kugaragaza intêgo y’izina mbonera. 144

LU 3: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ububi bw’ibiyobyabwenge mu rubyiruko no

kugaragaza amategeko y’igenamajwi mu izina mbonera. 151

LU 4: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza uburyo bunyuranye bwo gufata neza

ibidukikije. 158

LU 5: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza akamaro k’ubutabazi bw’ibanze no

kwandika yubahiriza imyandikire y’Ikinyarwanda. 164

C C M B P 4 0 1 - B U S I N E S S P L A N D E V E L O P M E N T 1 7 1

LU 1: Identify elements of business plan. 173

LU 2: Write a business plan in line with the identified elements 179

LU 3: Establish strategies to monitor evaluate and update the business plan (Contingency plan). 190

LU 4: Present a business plan 196

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C C M I A 4 0 1 - I N D U S T R I A L A T T A C H M E N T P R O G R A M ( I A P ) 2 0 1

LU 1: Investigate and secure industrial attachment place. 203

LU 2: Deal with workplace challenges. 210

LU 3: Get briefed on industrial attachment program. 214

LU 4: Develop one’s competencies on the workplace. 218

E L O C I 4 0 1 - C C T V C A M E R A I N S T A L L A T I O N 2 2 2

LU 1: Conduct site survey 224

LU 2: Fix and connect the devices 231

LU 3: Configure, test the system and handover the work done 237

E L O C R 4 0 1 - C C T V C A M E R A S Y S T E M R E P A I R 2 4 6

LU 1: Prepare for CCTV camera system repair 248

LU 2: Rectify the fault 254

Summative Assessment 265

E L O W R 4 0 1 - W A L K T H R O U G H M E T A L D E T E C T O R R E P A I R 2 6 8

LU 1: Prepare for walkthrough metal detector repair 270


LU 3: Report the work 283

E L O D R 4 0 1 - D O O R L O C C K C O D E S Y S T E M R E P A I R 2 8 8

LU 1: Prepare for door lock code system repair 290


LU 3: Report the work done 304

E L O F I 4 0 1 - F I R E D E T E C T O R S Y S T E M I N S T A L L A T I O N E Q U I P M E N T 3 0 9

LU 1: Prepare for fire detector system installation 311

LU 2: Fix and connect the devices 318

LU 3: Test the system and handover the work 326

E L O F R 4 0 1 - F I R E D E T E C T O R S Y S T E M R E P A I R 3 3 4

LU 1: Prepare for fire detector system repair 336

LU 2: Troubleshoot fire detector system 342


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E L O I I 4 0 1 - I N D U S T R I A L U P S I N S T A L L A T I O N 3 5 5

LU 1: Prepare for industrial UPS installation 357

L U 2: Fix and connect industrial UPS 364

LU 3: Configure and test the UPS 369


E L O I R I 4 0 1 - I N D U S T R I A L U P S R E P A I R 3 7 9

LU 1: Prepare for industrial UPS repair 381


A L O O R 4 0 1 - O F F I C E U P S R E P A I R 4 0 0

LU 1: Prepare for office UPS repair 402


LU 3: Perform basic maintenance of embroidery equipment and tools 415

E L O W R 4 0 1 - W A L K T H R O U G H M E T A L D E T E C T O R R E P A I R 4 2 0

LU 1: Prepare for walkthrough metal detector repair 422



E L O X R 4 0 1 - X - R A Y L U G G A G E S C A N N E R R E P A I R 4 4 1

LU 1: Prepare for X-ray luggage scanner repair 443



E L O D E 4 0 1 - B A S I C S O F D I G I T A L E L E C T R O N I C S 4 6 1

LU 1: Describe digital electronics 463

LU 2: Apply digital arithetic and basic digital coding 468

LU 3: Apply digital integreted circuits 473

E L O H R 4 0 1 - H A N D H E L D M E T A L D E T E C T O R R E P A I R 4 7 8

LU 1: Prepare for handheld metal detector repair 480



Summative Assessment 498

G L O S S A R Y

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List of abbreviations

AC Alternating Current

ASCII American Standard Code Information Intermediate

BCD Binary Coded Decimal

BiCMOS Bipolar Complentary Metal Oxide Semiconductor

BJT Bipolar Junction Transistor

CBA Competency Based Assessment

CCM Cross Cutting Module

CCTV Closed Circuit Televsion

CD Compact Disc

CMA Control Monitor Analysor

CMOS Complentary Metal Oxide Semiconductor

DC Direct Current

DL Diode Logic

DTL Diode Transistor Logic

DVD Digital Versatile Disc

ECL Emitter coupled Logic

ELO Electronic

FET Field Effect Transistor

FTP Flat Test Piece

HHD Hybrid Hard Drive

I2L Integrated Injection Logic

IC Integrated Circuit

LCD Liquid Crystal Display

MOSFET Metal Oxide Semiconductor Field Effect Transistor

OS Operating System

OTP Open Test Piece

PIC Programmable Integrated Circuit

PIR Passive Infrared Sensor

PPE Personal Protective Equipment

RFID Radio Frequency Identification

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RTL Resistor Transistor Logic

SHE Safety Health and Environment

SSD Solid State Drive

SWOT Strength Weakness Opportunity

TSVELO Technical Services sector/Electronic services Sub-sector

TTL Transistor Transitor Logic

TVET Technical Vocational Education Training

UPS Uninterruptible Power Supply

USB Universal Serial Bus

WDA Workforce Development Authority

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Acknowledgments

Workforce Development Authority wishes to thank the following persons who participated in

the development of this curriculum:

Coordination

RWAMASIRABO Aimable

Facilitators

MUKANGARAMBE Judith

Curriculum Development Team

MUSABYIMANA Jean Pierre

NSENGIMANA Telesphore

MUNYEMANZI Jimmy Christian

ABIZEYE Louis Bonheur

NKUSI Deo

KABALISA Jules

MUZIMANGANYE Jean Pierre

IYATUREMYE Aime

SHYAKA Frank

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1. GENERAL INTRODUCTION

The curriculum presents a coherent and significant set of competencies to

acquire to perform the occupation of an electronic security system technician,

UPS (office and industrial) technician and CCTV camera system technician. It

is designed with an approach that takes into account the training needs, the work situation, as

well as the goals and the means to implement training.

The modules of the curriculum include a description of the expected results at the end of

training. They have a direct influence on the choice of the theoretical and practical learning

activities. The competencies are the targets of training: the acquisition of each is required for

certification.

The curriculum is the reference to carry out the assessment of learning. Assessment tools of

learning are developed on the basis of this document.

The curriculum consists of three parts. The first part is of general interest and shows the nature

and goals of a program and the key concepts and definitions used in the document. The second

part presents the qualification, its level in the qualification framework, its purpose, its rationale

and the list of modules it comprises. The third part deals with the training package. It includes

the competencies chart, the sequencing of module learning, the description of each module

and the course structure.

The pages describing the modules are the heart of a curriculum. They present the title of the

module, the length of training, the amount of credits, the context in which the competency is

performed, the prerequisite competencies, the learning units and the performance criteria.

In each module, a course structure is provided. The course structure describes the learning

outcomes (knowledge, skills and attitude) and the learning contents related to each learning

unit. Also, the learning activities and resources for learning are suggested.

Finally, the assessment specifications and guidelines are included in each module.

Section

1

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Section

2

2. QUALIFICATION DETAILS

2.1 Description

This qualification provides the skills,

knowledge and attitudes for a learner to be

competent in tasks and activities that

require the application of practical skills in a

defined context. Work would be

undertaken in various Technical Services

Sector/Industries where Electronic Services

specifically, installation and repair of

Electronic security system, CCTV camera

system and UPS. Learners may work alone

or under supervision.

At the end of this qualification, qualified

learners will be able to:

Describe the occupation and learning process

Implement health safety and environment precaution

Develop business plan

Provide quality customer service

Apply Computer Skills

Use Intermediate English at workplace

Gukoresha i Kinyarwanda cy’ umunyamwuga

Apply basics of digital electronics

Repair hand held metal detector

Repair walkthrough metal detector

Repair X-ray luggage scanner

Install door lock code system

Repair door lock code system

Install fire detector system

Repair fire detector system

Repair office UPS

Install industrial UPS

Repair industrial UPS

Install CCTV camera system

Repair CCTV camera system

Integrate the workplace

2.2 Minimum entry requirements

The minimum entry requirement to this

qualification is to be mentally fit with broad

knowledge, skills and attitude of electronics

background.

Title: TVET Certificate IV in Electronic Service

Level: REQF Level 4

Credits: 120

Sector: Technical services Services

Sub-sector: Electronic Services

Issue date: November, 2017

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2.3 Information about pathways

2.4 Job related information

This qualification prepares individuals to integrate the Technical Services Sector with the

professionalization in installing and repairing electronic security system, CCTV camera system and UPS.

It also offers the opportunity to execute the works as electronic security system technician, CCTV

camera system technician and UPS technician.

Possible jobs related to this qualification

Electronic security systems technician

UPS technician

CCTV camera system technician

Preferred pathways for candidates entering

this qualification include:

TVET Certificate III in Electronic service

Recognition of prior learning related

to this qualification

Progression route of candidates achieving

this qualification include:

TVET Certificate V in Electronic

service

A range of other related TVET

Certificate V qualifications.

Pathways into the qualification

Pathways from the qualification

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2.5 Employability skills and life skills

Through the generic modules, individuals with this qualification have acquired the life and

employability skills to meet the following industry or enterprise requirements:

Communication

Documenting technical work in plain English

Writing and presenting reports

Working collaboratively with project team members

Safety and security precautions

Applying safety, security rules and regulations

Health and environment

Identifying hazardous areas to be improved

Applying SHE practices

Assessing and controlling risks

Business Plan

Developing a business plan in accordance with a business idea

Planning and organizing

Preparing feasibility reports that take into account project scope, time, cost, quality,

communications and risk management

Self-management

Taking responsibility for own outputs in relation with specified quality standards

Working according to the Rwandan Society Code of Ethics regarding security, legal, moral and

ethical issues

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Technology

Manipulate electronic devices

Using internet

Languages other than Kinyarwanda

Using English as the medium of communication in the working environment

2.6 Information about competencies

No Code Complementary competencies Credit

1 CCMOL001 Describe the occupation and learning process 3

2 CCMCS401 Apply Computer skills 3

3 CCMQS401 Provide quality customer service 3

4 CCMHE401 Implement SHE policies and procedures 3

5 CCMEN401 Use intermediate English at workplace 3

6 CCMKN401 Gukoresha I Kinyarwanda cy’umunyamwuga 3

7 CCMDB401 Develop business plan 3

8 CCMIA401 Integrate the workplace 30

Total 51

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Number of competencies: 21 Core competencies : 13 Complementary competencies : 8 The total number of Credits: 120

No Code Core competencies Credit

GEN

ERA

L

1 ELODE401 Apply basics of digital electronics 5

SPEC

IFIC

2 ELOHR401 Repair handheld metal detector 4

3 ELOWR401 Repair walk through metal detector 4

4 ELOXR401 Repair X-ray luggage scanner 4

5 ELOFI401 Install fire detector system 5

6 ELOFR401 Repair fire detector system 5

7 ELODI401 Install door lock code system 6

8 ELODR401 Repair door lock code system 5

9 ELOOR401 Repair office UPS 5

10 ELOII401 Install industrial UPS 4

11 ELOIR401 Repair industrial UPS 8

12 ELOCI401 Install CCTV camera system 7

13 ELOCR401 Repair CCTV camera system 7

Total 69

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3. TRAINING PACKAGE

The training package includes the competencies chart, the flowchart, the

modules, the course structure, and the assessment guidelines.

3.1 Course structure

The course structure describes the learning outcomes for each learning unit. These learning

outcomes are the essential skills and knowledge to be acquired. The contents to be covered for

each learning outcome are prescriptive. The Learning Activities contain a series of suggestions,

usually with several options, that will guide the learner and the trainer.

3.2 Competencies chart

The competencies chart is a table that presents an overview of the specific competencies, the

general competencies, the work process and the time allocated to each competency. This table

provides an overall view of the competencies of the training program and allows identification

of the logical sequence of the learning of these competencies.

The competencies chart shows the relationship between general competencies and specific

competencies that are particular to the occupation, as well as the key stages of the work

process. It shows the links between the elements in the horizontal axis and those in the vertical

axis. The symbol (ο) marks a relationship between a general competency and specific

competency. The symbol (∆) indicates a relationship between a specific competency and a step

in the process of work. When the symbols are darkened, it indicates that the link is taken into

account in the description of the specific competency.

The competencies chart allows the trainer to consider the complexity of the competencies in

the organization of the progress of learning. Therefore, the vertical axis shows the specific

competencies in the order they should be acquired.

This is the starting point of the presentation of the competencies in the flowchart presented in

the following pages.

Section

3

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Figure 1: Competencies chart

Between the process and particular competencies | Between general and particular

competencies

▲: Functional link application ●: Functional link application

∆: Functional link existence ο: Functional link existence

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640

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1 2 3 4 5 6 7 8 9

Duration (560 Hrs) 30 30 30 30 30 30 30 300

50

1 Repair handheld metal detector 40 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ○

2 Repair walk through metal detector 40 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ○

3 Repair X-ray luggage scanner 40 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ○

4 Insta l l fi re detector system 50 ▲ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

5 Repair fi re detector system 50 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

6 Insta l l door lock code system 60 ▲ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

7 Repair door lock code system 50 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

8 Repair office UPS 50 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

9 Insta l l industria l UPS 40 ▲ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

10 Repair industria l UPS 80 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

11 Insta l l CCTV camera system 70 ▲ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

12 Repair CCTV camera system 70 ∆ ▲ ▲ ▲ ▲ ▲ ▲ ○ ○ ● ○ ○ ○ ○ ● ●

Electronic security system technician, CCTV camera

technician, and UPS technician

SPECIFIC COMPETENCIES

#

PROCESS GENERAL AND COMPLEMENTARY COMPETENCIES

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3.3 Flowchart

The flowchart of sequencing of learning is a schematic representation of the order of

acquisition of the competencies. It provides an overall planning of the entire training

programme and shows the relationship between the modules. This type of planning is to ensure

consistency and progression of learning. For each module, the flowchart shows the learning

that is already in place, the learning that is to take in parallel or later. The positions defined will

have a decisive impact on all subsequent pedagogical choices. The flowchart of the sequence of

learning of the modules of the training programme is presented on the following page.

Figure 2: Flowchart

Occupation and learning process 3

Computer skills 3 Providing quality customer service 3

Implementing S.H.E. Policies and procedures 3 Intermediate workplace english 3

Ikinyarwanda cy’umunyamwuga 3

Basics of digital electronics 5

Handheld metal detector repair 4 Walkthrough metal detector repair 4

X-ray luggage scanner repair 4 Fire detector system installation 5

Fire detector system repair 5 Door lock code installation 6

Door lock code repair 5

Office UPS repair 5 Industrial UPS installation 4

Industrial UPS repair 8

CCTV camera system installation 7 CCTV camera system repair 7

Business plan development 3

Industrial attachment program (IAP) 30

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4. ASSESSMENT GUIDELINES

4.1 Assessment Methodology

To assess knowledge, practical, and application skills through a jury system of continuous

evaluation that encourages learners to display understanding of the principles in application to

set practical tasks and their attendant theory to assess self-learning.

4.2 Portfolio

A portfolio is a collection of learner work representing learner performance. It is a folder (or

binder or even a digital collection) containing the learner’s work as well as the learner’s

evaluation of the strengths and weaknesses of the work. Portfolios reflect not only work

produced (such as papers and assignments, direct demonstration, indirect demonstration,

products, documents), but also it is a record of the activities undertaken over time as part of

learner learning. The portfolio is meant to show learner growth, development, and

achievements in the education system. It also shows that you have met specific learning goals

and requirements. A portfolio is not a project; it is an ongoing process for the formative

assessment. The portfolio output (formative assessment) will be considered only as enough for

complementary and general modules. Besides, it will serve as a verification tool for each

candidate that he/she attended the whole training before he/she undergoes the summative

assessment for specific modules.

There are two types of assessment (Formative Assessment and Summative/Integrated

Assessment). Each assessment has its own rule for passing to be declared competent.

Formative Assessment

This is applied on all types of modules (e.g. Complementary, General and Specific modules)

A trainee to be competent for a formative module must have at least 70% on checked

items or “yes” in indicators (e.g. questions, indicators in the checklist)

Each trainee should be competent on all formative assessments to be declared competent

on that module

All formative assessment should be declared competent before taking the

summative/integrated assessment

Section

4

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Summative/Integrated Assessment

All Summative/Integrated assessment should match with the content of the module in the

curriculum.

Summative/Integrated Assessment is always in practical, giving it as a theoretical type of

assessment is not acceptable.

The integrated situation provided in the curriculum is a sample of the assessment to be

carried out, the Trainer/Teacher has the role of developing another one referring to the

task to be carried out in the integrated situation in accordance to the circumstances inside

school, but the integrated situation should stick on the components of a task.

During Summative/Integrated assessment, assessor panel members should be three (3).

This Summative/Integrated assessment can be seen in specific modules and the Trainee

can be declared competent by the following rules:

For YES or NO scoring of indicators in Summative/Integrated Checklist

The trainee can be declared competent based on the assessment CRITERIA and its respective

assessment indicators

Assessment Criteria Passing Line in the

assessment indicators

Quality of Process 90%

Quality of Product 100%

Relevance 90%

Rest of Criteria/ any other criteria

(example: Safety)

100%

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Note: the Assessor should check if the 10% indicator (Quality of Process and Relevance) in

which the Trainee was not able to meet during Summative/Integrated Assessment should not

be among those indicators that can cause any hazard, or the one indicator that is performed

poorly where there is room for improvement.

1. During assessment, trainees with special needs (e.g. people with disability) should be

assisted accordingly.

2. Deputy School Manager in-charge of Studies, Class Teacher, and Trainer should consider

the status (competent/not yet competent) of trainees before delivering the next module

with pre-requisites.

3. Respect of flowchart particularly in considering the delivery of modules which has

prerequisite of a following/subsequent module is considered in issuing TVET certificate,

otherwise other modules can be given anytime.

4. All evidences during assessment (e.g. quiz, checklist, forms) should have a written form

that is compiled in the Trainer (source) and Trainee (result) portfolio. Portfolio is the

responsibility of School, Class Teacher, and Trainees. It should be given to trainees after

certification.

5. Industrial Attachment Program (IAP)

- All Trainees should finish and declared competent on all modules before taking IAP

module.

- Trainees should finish and declared competent on the 30 hours content of IAP

module written in the curriculum before they go to workplace or industry.

- The school should organize visit for all trainees in the workplace or industry to

confirm and assist IAP especially in filling up the logbook.

- An interview to the trainee should be conducted in the school after the IAP has

been completed and should be documented in the trainee portfolio.

- All completed logbooks should be part of the trainee portfolio.

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C C M O L 0 0 1 - OCCUPATION AND LEARNING PROCESS

CCMOL001 Describe the occupation and learning process

REQF Level: All Learning hours

Credits: 3 30

Sector: All

Sub-sector: All


Purpose statement

This module is covered first in all qualifications. It allows the learner to get to know the other

participants to the training programme and to understand himself/herself as part of a team.

Also, the trainee will develop a comprehensive and clear vision of the occupation and the

training programme. The module will allow the participant to avoid mistakes of career

guidance and confirm or deny his/her choice from the start. The training and learning

methods are presented to the learner. This approach encourages greater motivation and,

subsequently, a better integration of various learning.

13 | P a g e

Learning assumed to be in place

Not applicable

Elements of competency and performance criteria

Learning units describe the essential outcomes of a competency.

Performance criteria describe the required performance needed to demonstrate achievement

of the learning unit.

By the end of the module, the trainee will be able to:

Elements of competency Performance criteria

1. Participate as part of a team

and respect the rules of the

training environment

1.1 Proper introduction of oneself

1.2 Appropriate integration in team

1.3 Appropriate participation in setting rules and adhere

to them

2. Explain the occupation and

learning process

2.1 Proper description of the main/major elements of

occupation

2.2 Adequate explanation about the one’s qualification

3. Respect the facilitation and

apply learning methods

3.1 Proper engagement in active and participatory

learning methods

3.2 Adequate description of the assessment procedures

4. Develop personal plans

based on self-assessment

practices

4.1 Proper identification of values, skills and interests

4.2 Proper assessment of values, skills and interests

4.3 Correct Setting of goals

4.4 Proper development of plans in order to reach the

set goals

4.5 Proper assessment of one’s learning style

4.6 Adequate identification of learning strategies

14 | P a g e

LU 1: Participate as part of a team and respect the rules of the training environment.

1

Learning Outcomes:

1. Introduce oneself and get to know one another 2. Intergrate in team 3. Participate in setting rules and adhere to them

6 Hours

Learning Outcome 1.1: Introduce oneself and get to know one another

Introductions

Expectations about the

training

o Introduction

o Game

Presentation of trainees’ expectations

- Trainer manual

Formative Assessment 1.1

Performance criterion

Proper introduction of one self.

Resources Learning activities Content

15 | P a g e

Assessor may collect among the following evidences and make judgements on whether the

performance criterion has been achieved.

Types of evidence Portfolio assessment tools

Written or performance

Written assessment (Recommendation: ranking exercise)

Group work (e.g. role play or scenario)

Checklist Score

Yes No

Learner opens introduction with a greeting

Learner says their name

Learner includes his/her background (academic, technical & work qualifications)

Learner closes introduction (e.g. “I am happy to be with you”)

Learner demonstrates consistent eye contact

Learner displays appropriate body language

Speaks in at an audible level

Learner is able to express his/her expectations

Learner is able to share his/her hobbies/interests

Learner is able to link his/her background to his/her future interests

Learner is able to advocate for his/her abilities, skills, interests

Learner uses advanced body language techniques

Observation

Learning Outcome 1.2: Intergrate in team

Working as a team

Building trust

o Game

o Group discussions

- Trainer manual


16 | P a g e





Performance

Practical task of a team

Checklist Score

Yes No

Closeness/cohesion

Active participation

Responsibilities taker

Mutual collaboration with others

Openness/free expression

Open to criticism/flexibility

Contribution of someone

Complying with rules set

Observation

Learning Outcome 1.3: Participate in setting rules and adhere to them

Rules of the classroom

Group responsibilities

o Brainstorming

o Discussions

o Assign class tasks

- Trainer manual




Appropriate integration in team.

17 | P a g e




Written evidence


Checklist Score

Yes No

Signed commitment contract

Occupation title

Duties and responsibilities

Observation


Appropriate participation in setting rules and adhere to them.

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LU 2: Explain the occupation and learning process

2

Learning Outcomes:

1. Describe the main/major elements of occupation 2. Explain about the one’s qualification

12 Hours

Learning Outcome 2.1: Describe the main/major elements of occupation

Characteristics of the occupation

Place of the occupation in the sector

The impact/importance of the occupation in economic development

Working conditions

o Group discussion o Personal research o Visit of a business in the

neighborhood

- Pictures of people in working situation

- Documents describing the occupation

- Documents describing the sector



Proper description of the main/major elements of occupation


19 | P a g e




Written evidence

Oral evidence

Essay

Verbal explanation (interview)

Checklist Score

Yes No

Working conditions

Equipment tools and materials


REQF level


Award certificate

Observation

Learning Outcome 2.2: Explain about the one’s qualification

Rationale of the qualification

Content of the training programme (modules)

Duration Flowchart

Pathways (exit level & further learning)

Presentation of the timetable

Presentation of the classrooms and workshops

o Presentation by the teacher o Research o Visits of the premises of the

school.

- Overview of the training programme

- Testimonies of people performing the occupation

- School year calendar - Timetable


20 | P a g e





Written evidence

Oral evidence

Written exercise


Checklist Score

Yes No

Entry requirement

Pathways into the qualification

Duration

Qualification details

Pathways after the qualification

Following instructions


Social interdependence

Commitment of learners

Observation


Adequate explanation about the qualification

21 | P a g e

LU 3: Respect the facilitation and apply learning methods.

3

Learning Outcomes:

1. Engage in active and participatory learning methods 2. Describe the assessment procedures

2 Hours

Learning Outcome 3.1: Engage in active and participatory learning methods

Overview of the active and participatory teaching and learning methods

Experiential learning cycle

o Experience sharing. o Presentation by the trainer

- Trainer manual



Proper engagement in active and participatory learning methods


22 | P a g e




Written evidence

Scenarios of learning style analysis Role play on engagement and participatory learning methods

Checklist Score

Yes No

Results of assignment

Active participation


Openness/free expression

Formative assessment

Summative assessment

Observation

Learning Outcome 3.2: Describe the assessment procedures

Assessment procedures Timing Assessors/verifiers Assessment tools

(portfolio & integrated situation)

o Presentation by the trainer - Assessment manual





Adequate description of the assessment procedures


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Written evidence

Oral evidence

written assessment


Checklist Score

Yes No

Time of assessment

Roles of Assessors

Roles of verifiers

List values

List of skills

Observation

24 | P a g e

LU 4: Develop personal plans based on self-assessment practices

4

Learning Outcomes:

1. Identify values, skills and interests 2. Assess values, skills and interests 3. Set goals 4. Develop plans 5. Assess one’s learning style

10 Hours

Learning Outcome 4.1: Identify values, skills and interests

Values, skills and interests

Relating values, skills and interests to the workplace





Written evidence

values, skills and interest identification exercise scenario/case study analysis


Proper identification of values, skills and interests


25 | P a g e

Checklist Score

Yes No

List of interest

List of qualities

Own strengths

areas of improvement

Observation

Learning Outcome 4.2: Assess values, skills and interests

Skills & qualities assessment

Acceptance of diversity, self-esteem & confidence

o Individual work o Exercise on we are all unique

- individual assessment checklist





Written evidence values, skills and interest self-assessment exercise

JOHARI window assessment


Proper assessment of values, skills and interests


26 | P a g e

Checklist Score

Yes No

List of interest

List of qualities

Own strengths

areas of improvement

Observation

Learning Outcome 4.3: Set goals

SMART goals

Identification of goals Short term Long term

Process for setting and achieving goals:

Identifying steps Time frame Resources

o Group work o Tree drawing & interpretation o Discussion about displayed

pictures on setting & achieving goals

o Exercises on developing SMART goals

o Practical exercises on developing personal plans

- Trainer manual





Written evidence

Written exercise

Project work


Correct Setting of goals


27 | P a g e

Checklist (Correct Setting of goals) Score

Yes No

Medium term SMART goals set

Long term SMART goals set

Strategies to reach set goal

Roadmap/timeframe

Medium term SMART goals set

Observation

Learning Outcome 4.4: Develop plans

SMART goals

Identification of goals Short term Long term

Process for setting and achieving goals:

Identifying steps Time frame Resources

o Group work o Tree drawing & interpretation o Discussion about displayed

pictures on setting & achieving goals

o Exercises on developing SMART goals

o Practical exercises on developing personal plans

- Trainer manual


Checklist (Proper development of plans in order to reach the set goal) Score

Yes No

Resources required

Activities to be performed

Possible obstacles

follow up on goal/progress report against set goal Action to be taken

One's learning style type (s)

features of one's learning styles (s)

Observation


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Learning Outcome 4.5: Assess one’s learning style

Types of learning styles

Determining one’s preferred way of learning

Strategies for using one’s learning style in workplace/school

o Paper folding activities o Completing self-assessment

learning style o Scenario based activities

- Trainer manual





Written evidence

VARK questionnaire

Scenario analysis

Checklist Score

Yes No

Learning style

Kinaesthetic

Observation


Proper assessment of one’s learning style


29 | P a g e

Learning Outcome 4.6: Identification of learning strategies





Written evidence

Performance evidence

Scenario analysis

Checklist Score

Yes No

Auditory

Visual

Learning strategies for each style

Observation

Reference books: 1. Work Readiness Training Programme – Trainer’s Manual, Akazi Kanoze – Youth Livelihoods

Project. 2. Work Readiness Training Programme – Participant’s Manual, Akazi Kanoze – Youth Livelihoods

Project.


Adequate identification of learning strategies


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C C M C S 4 0 1 - COMPUTER SKILLS

CCMCS401 Apply Computer Skills

REQF Level: 4 Learning hours

Credits: 3 30

Sector: All

Sub-sector: All


Purpose statement

The use of ICT in several areas has grown appreciably in recent years. ICT products are now

used by most people, ranging from mobile phones and digital TVs through to personal

computers and the World Wide Web. This qualification focuses on providing skills, experience

and confidence for those learners who struggle to make the most of technology to demonstrate

creative thinking, problem solving and knowledge construction. It focuses on completing

workplace tasks, such as creating documents with text, graphics and numerical information

using commonly used tools such as: Microsoft Office – Excel, PowerPoint. Also the leaner will

have the skills on how to protect the data in the computer systems.

31 | P a g e


Not applicable

Elements of competency and perfomance criteria






1. Participate as part of a team

and respect the rules of the

training environment

1.1 Proper introduction of oneself

1.2 Appropriate integration in team

1.3 Appropriate participation in setting rules and adhere

to them

2. Explain the occupation and

learning process

2.1 Proper description of the main/major elements of

occupation

2.2 Adequate explanation about the one’s qualification

3. Respect the facilitation and

apply learning methods

3.1 Proper engagement in active and participatory

learning methods


4. Develop personal plans

based on self-assessment

practices

4.1 Proper identification of values, skills and interests

4.2 Proper assessment of values, skills and interests

4.3 Correct Setting of goals

4.4 Proper development of plans in order to reach the

set goals

4.5 Proper assessment of one’s learning style

4.6 Adequate identification of learning strategies

32 | P a g e

LU 1: Protect computer system

1

Learning Outcomes:

1. Install software utilities 2. Scan and Eliminate virus 3. Backup of computer data based on OS 4. Restore computer data based on OS installed

5 Hours

Learning Outcome 1.1: Install software utilities

Description of software tools utilities Anti-virus Anti-malware Anti-spyware Adware Backup software Backup media

Installation of software tools\utilities Anti-virus Anti-malware Anti-spyware Adware Backup software Backup media

o Brainstorming on security software

o Group discussion on computer security

o Practical exercise on antivirus

installation

- Computer Lab - Projector - Computer with OS installed - White Board - Markers - Computer Lab with

internet access - Projector - Computer with OS installed - Antivirus


33 | P a g e





Written or Oral

Multiple choice

True or false question

Matching

Sentence completion

Ticking

Expose (presentation)

Checklist Score

Yes No

Description of software tools utilities

Installation of software tools\utilities: Anti-virus Anti-malware Anti-spyware Adware Backup software Backup media

Observation


Proper installation of software utilities according to the manufacturer

specifications

34 | P a g e

Learning Outcome 1.2: Scan and Eliminate virus

Description of scan types Full system scan On demand scan On access scan

Description of san mode Manual Automatic Scheduled

Description of virus elimination Elimination by neutralization Elimination by deleting Elimination by quarantine

o Presentation on computer virus scan types

o Brainstorming on computer virus scan

o Practical exercises on

computer virus scan

o Computer Lab with internet access

o Projector o Computer with OS

installed o Antivirus o White Board o Markers





Performance

Written

Oral

Multiple choice

Expose /presentation

Task on scanning viruses

Checklist Score

Yes No

Description of scan types and san mode

Description of virus elimination

Virus elimination Elimination by neutralization Elimination by deleting Elimination by quarantine

Observation


Regular computer scan and elimination of virus as per safety standards


35 | P a g e

Learning Outcome 1.3: Backup of computer data based on OS

Selection of backup types Normal/Full backup Copy backup Differential backup Incremental backup Daily backups

Selection of common backup devices Tape drive Digital audio tape(DAT)

drives Auto-loader tape

systems Magnetic optical drives Removable disks Disk drives

o Brainstorming on backup types o Practical exercises on backup


o Projector o Computer with OS installed o Antivirus o White Board o Markers





Written evidence

Oral

Performance

Matching

Sentence completion

Ticking

Expose (presentation )

Task on backing up data


Accurate backup of computer data based on OS installation


36 | P a g e

Checklist Score

Yes No

Selection of backup types

Selection of common backup devices

backup on various devices Tape drive Digital audio tape(DAT) drives Auto-loader tape systems Magnetic optical drives Removable disks Disk drives

Observation

Learning Outcome 1.4: Restore computer data based on OS installed

Selection restore devices HHD/SSD USB/ Flash Driver Tapes drives Magnetic optical drives CDs DVDs Disc drives

o Brainstorming on backup types

o Practical exercises on data

restore


o Hard disk drive o Flash drive o Tape drive o CDs, DVDs o Projector o Computer with OS installed o Antivirus





Appropriate restoring of computer data based on OS installed


37 | P a g e


Written evidence

Oral

Performance

Matching


Task on restoring data

Checklist Score

Yes No

Selection of restoring devices

Restoring of data on HHD/SSD USB/ Flash Driver Tapes drives Magnetic optical drives CDs DVDs Disc drives

Observation

38 | P a g e

LU 2: Use Spreadsheet.

2

Learning Outcomes:

1. Describe elements of spreadsheet application 2. Use basic spreadsheet tasks 3. Format cell and their contents 4. Manage Sheets in workbook 5. Use essential functions 6. Optimize data (sorting, filtering, contiguous data) 15 Hours

Learning Outcome 2.1: Describe elements of spreadsheet application

Description of Workbooks and

Worksheets Cells Headings Formula bar Formatting tool Formula bar Colum headers Row headers Active Cell reference status bar application bar Spreadsheets tab Horizontal scroll bar Vertical scroll bar

o Brainstorming on elements of spreadsheet application

o Demonstration on elements of spreadsheet application

o Group discussions on elements

of spreadsheet application

o Computer o Projector o software o Whiteboard o Marker o Duster o Text books o Lecture notes o Papers o Internet


39 | P a g e





Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Description of Workbooks and Worksheets

Description of Cells

Description of Headings

Description of Formula bar

Description of Formatting Tools

Description of Formula bar

Description of Colum headers

Description of Row headers

Description of Active Cell reference

Description of status bar

Description of application bar

Description of Spreadsheets tab

Description of Horizontal scroll bar

Observation


Proper description of elements of spreadsheet application

40 | P a g e

Learning Outcome 2.2: Use basic spreadsheet tasks

Open

Close

New document

Undo

Save

Save as….

Sheet

Selecting a cell

Deleting Cell contents

Modifying cell contents

Selecting group of cells

Increase and reduce the cell size

Delete row and Colum

Duplicate cell

o Brainstorming on basic spreadsheet tasks

o Group discussions on opening, closing, new document, save and save us a new document.

o Practical exercises on selecting, deleting, modifying a group of cells

o Practical exercises on deleting

row ad Colum

- Computer - Projector - software - Whiteboard - Marker - Duster - Text books - Lecture notes - Papers - Internet -





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking



Proper formatting of cells and their content


41 | P a g e

Checklist Score

Yes No

Formatting of text and cells Choice font, size, color Adjustment of Cow height Alignment of cell Formatting of Number Insertion of rows Merging cells Creating of border

Observation

Learning Outcome 2.3: Format cell and their contents

Formatting text and cells

Choosing font, size, color

Adjusting Cow height

Alignment of cell

Formatting Number

Inserting rows

Merging cells

Creating borders

Patterns

o Demonstration on formatting, text and cells

o Group discussions on choosing font, size and color.

o Practical exercises on Inserting

and formatting row ,number,

creation of border and partners

- Computer - Projector - software - Text books - Lecture notes - Papers - Internet





Proper management of sheets in workbook


42 | P a g e


Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Selection of Sheet Renaming of a Sheet Insertion of new sheets Moving of a Sheet in a workbook Deleting a sheet

Observation

Learning Outcome 2.4: Manage Sheets in workbook

Selecting a Sheet

Renaming a Sheet

Insert new sheets

Moving a Sheet in a workbook

Deleting a sheet

o Demonstration on selection of sheets

o Group discussions on inserting new sheet

o Practical exercises on inserting and formatting sheets

o Practical exercises on moving

sheet in workbook.

- Computer - Projector - software - Text books - Internet



Adequate using of essential functions


43 | P a g e




Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Use of Numbers and Mathematical calculations Use of Addition operation Use of Multiplication operation Use of Division operation Use of Subtraction operation Use of AutoSum operation Use of Function operation Use of Average operation Use of Min operation use of Max operation

Observation

44 | P a g e

Learning Outcome 2.5: Use essential functions

Use of Numbers and

Mathematical calculations

Addition Multiplication Division Subtraction AutoSum Function Average Minimum Maximum Count numbers

o Demonstration on number and mathematical calculations

o Group discussions on addition, multiplication and division operations.

o Practical exercises on number and mathematical calculations


mathematical function(average,

minimum, maximum and count

numbers

- Computer - Projector - software - Whiteboard - Marker - Duster - Text books - Lecture notes - Papers - Internet





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking



Proper optimization of data


45 | P a g e

Checklist Score

Yes No

Sorting of data by multiple columns at the same time Creation of customized list and performing a custom sort Automatically filter of list in place Application of filter options to a list Use of automatic sub-totaling features Expanding, collapsing outline detail levels

Observation

Learning Outcome 2.6: Optimize data (sorting, filtering, contiguous data)

Sorting data by multiple columns at the same time

Creation of customized list and performing a custom sort

Automatically filter of list in place

Application of filter options to a list

Use of automatic sub-totalling features

Expanding, collapsing outline detail levels

o Brainstorming on data optimizations(sorting, filtering, contiguous data )

o Demonstration on sorting by multiple columns and creation of customized list

o Group discussions on application of filter options to a list

o Practical exercises data

optimization

- Computer - Projector - software - Whiteboard - Marker - Duster - Text books - Lecture notes - Papers - Internet



Proper optimization of data


46 | P a g e




Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Sorting of data by multiple columns at the same time Creation of customized list and performing a custom sort Automatically filter of list in place Application of filter options to a list Use of automatic sub-totaling features Expanding, collapsing outline detail levels Sorting of data by multiple columns at the same time Creation of customized list and performing a custom sort Automatically filter of list in place

Observation

47 | P a g e

LU 3: Use Presentation

3

Learning Outcomes:

1. Describe elements of presentation application 2. Manage a slide 3. Use Templates 4. Apply Animation and sound in presentation

10 Hours

Learning Outcome 3.1: Describe elements of presentation application

Title Bar

Menu Bar

Toolbars

Formatting tool bar

Standard toolbar

Outline slides tabbed planes

View button

Status bar

Tri-panel view

Drawing toolbar

Office asset

Task pane

Help

o Brainstorming on elements of presentation application

o Group discussions on elements of presentation application

o Demonstration on elements of

presentation application

o Computer o Projector o software o Text books



Proper description of elements of presentation application


48 | P a g e




Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Expose (presentation

Checklist Score

Yes No

Description of Title Bar

Description of Menu Bar

Description of Toolbars

Description of Formatting tool bar

Description of Standard toolbar

Description of Outline slides tabbed planes

Description of View button

Description of Status bar

Description of Tri-panel view

Description of Drawing toolbar

Description of Office asset

Description of Task pane

Observation

Learning Outcome 3.2: Manage a slide

Creating a new slide

Modifying a slide

Duplicate selected slides

Slide from outline

Reusing slides

Entering a text

Formatting a slide

o Demonstration on creation, formatting of a new slide

o Group discussions on modification, duplication of slides

o Practical exercises on slide management

o Computer o Projector o software o Text books o Internet


49 | P a g e





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Creation of a new slide

Modification of slide

Duplication of selected slides

Slide from outline

Reuse of slides

Entering a text

Formatting of slide

Observation


Proper slides formatting

50 | P a g e

Learning Outcome 3.3: Use Templates

Design new template

Insert a template

Remove a template

Editing a template

o Brainstorming on use of templates

o Demonstration on design of new slide

o Practical exercises on design template, inserting templates, removing a new template and editing a template






Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Design of new template

Insertion of a template

Removing a template

Editing of a template

Observation


Proper using of templates


51 | P a g e

Learning Outcome 3.4: Apply Animation and sound in presentation

Slide translation

Translation sound

Translation speed

Custom animation

o Brainstorming on slide translation

o Demonstration on translation sound

o Group discussions on elements of spreadsheet application

o Practical exercises on animation and sound in slides






Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking


Checklist Score

Yes No

Translation of Slide

Translation of sound

Translation of speed

Custom animation

Observation


Proper application of Animation and sound in presentation


52 | P a g e

References:

1. https://www.ctdlc.org/remediation/indexComputer.html

2. https://www.ctdlc.org/remediation/mouse.html

3. https://www.ctdlc.org/remediation/software.html

4. https://www.ctdlc.org/remediation/copypaste.html

5. https://cce.sydney.edu.au/course/BCEI

6. http://www.ecdl.ch/

7. https://www.google.rw/search?q=spreadsheet+application+parts&dcr=0&source=lnms&tbm=is

ch&sa=X&ved=0ahUKEwjUnLiHu5_XAhXG1hQKHecWCmsQ_AUICigB&biw=1366&bih=662

8. https://www.thoughtco.com/excel-step-by-step-basic-tutorial-3123501

9. https://chandoo.org/wp/excel-basics/

10. https://www.google.rw/search?q=powerpoint+presentation+parts&dcr=0&source=lnms&tbm=i

sch&sa=X&ved=0ahUKEwin-

fHhu5_XAhWI8RQKHdqPAN4Q_AUICigB&biw=1366&bih=662#imgrc=boZUYisyVUdFkM:

11. http://emerald.tufts.edu/as/tampl/program99/workshops/ws5_components.html

http://emerald.tufts.edu/as/tampl/program99/workshops/ws5_components.html

53 | P a g e

C C M Q S 4 0 1 - PROVIDING QUALITY CUSTOMER SERVICE

CCMQS401 Provide quality customer service


Credits: 3 30

Sector: All

Sub-sector: All


Purpose statement

This module describes the skills, knowledge and attitude required to provide quality customer

service and deal with any matter related to business during, before and after a service

delivery.

The module will allow the participant to identify opportunities for products and services

delivery and reflect on information received to devise changes and suggest coping strategies.

Moreover, the trainee will also develop and use communication techniques intended for the

management of the complaints and ways of recording customer information.

54 | P a g e


Not applicable







1. Develop and maintain product, service and market knowledge.

1.1 Proper identification of opportunities and use of formal and informal research to develop and maintain knowledge of products and services.

1.2 Appropriate use of customer feedback and workplace observation to evaluate products, services and promotional initiatives and identify changes in customer preferences, needs and expectations.

1.3 Effective sharing of market, product and service knowledge obtained with colleagues to enhance the effectiveness of the team.

1.4 Suggestion of ideas to appropriate person for product and service adjustments to meet customer needs for future planning according to organization policy.

2. Provide a quality service experience to customers.

2.1. Determination and clarification of customer preferences, needs and expectations.

2.2. Proper offering of accurate information about appropriate products and services to customers to meet their needs and expectations.

2.3. Anticipation of customer preferences needs and expectations throughout the service experience and provide products and services in a timely manner, appropriate to individual needs and preferences, and according to organization standards.

2.4. Offering possible extras and add-ons appropriately and provision of personalized and additional services and products where appropriate.

2.5. Proactive promotion of products and services at appropriate opportunities according to current organization goals and promotional focus and appropriate employment of selling

55 | P a g e


3. Deal with complaints and difficult

customer service situations.

3.1 Proper use of questioning techniques to establish and agree on the nature, possible cause and details of the complaint or difficult customer service situation with the customer and assessment of the impact on the customer of the situation.

3.2 Effective use of communication techniques to assist in the management of the complaint and handle the situation sensitively, courteously and discreetly.

3.3 Proper determination of possible options to resolve the complaint and prompt analysis and decision on the best solution, taking into account any organization constraints.

3.4 Appropriate use of techniques to turn complaints into opportunities to demonstrate high quality customer service.

3.5 Effective provision of feedback on complaints to appropriate personnel in order to avoid future occurrence.

3.6 Reflection and evaluation of complaint and solution to enhance response to future complaints or difficult service situations.

4. Manage and use information about

clients and customers 4.1 Proper determination and record of customer

information where appropriate to provide personalized service.

4.2 Perfect development and maintaining of knowledge of organization promotional initiatives and implementation where appropriate.

4.3 Proactive provision of enhanced products and services to clients and customers based on client information.

56 | P a g e

LU 1: Develop and maintain product, service and market knowledge.

1

Learning Outcomes:

1. Identify opportunities and use formal and informal research to develop and maintain knowledge of products and services.

2. Use customer feedback and workplace observation to evaluate products, services and promotional initiatives and identify changes in customer preferences, needs and expectations.

3. Share market, product and service knowledge obtained with colleagues to enhance the effectiveness of the team

4. Suggest ideas to appropriate person for product and service adjustments to meet customer needs for future planning according to organization policy.

5 Hours

Learning Outcome 1.1: Identify opportunities and use formal and informal research to develop

and maintain knowledge of products and services.

Products and services knowledge and its importance

Opportunities to develop and maintain knowledge of products and services Membership of

industry associations and networks

Conventional and creative sources of information

o Large group discussion o Role plays o Small group activity o Brainstorming o Question and answer

- Role play scenario - Reference books - Online materials - Scholarly materials


57 | P a g e

Learning Outcome 1.1: Identify opportunities and use formal and informal research to develop

and maintain knowledge of products and services. (Cont.)

Formal and informal research techniques: o Discussions with

colleagues

Reading organization information

Research of product and service information brochures

General media Attendance at

conferences, trade shows and industry events

Distributing surveys and questionnaires







Written evidence

Multiple choice


Matching

Sentence completion

Ticking

Essay (short responses / extended responses)


Proper identification of opportunities and use of formal and informal research to

develop and maintain knowledge of products and services.


58 | P a g e

Checklist Score

Yes No

Products and services are identified

Opportunities to develop and maintain knowledge of products and services are identified

Use of formal research techniques

Use of informal research techniques

Observation

Learning Outcome 1.2: Use customer feedback and workplace observation to evaluate

products, services and promotional initiatives and identify changes in customer preferences,

needs and expectations.

Products, services and promotional initiatives Tours and transport Conferences and

conventions Function facilities Entertainment Shopping services Restaurant facilities Food and beverage Add-on services Special offers or

packages.




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Learning Outcome 1.2: Use customer feedback and workplace observation to evaluate

products, services and promotional initiatives and identify changes in customer preferences,

needs and expectations. (Cont.)

Ways to determine customer preferences, needs and expectations:

Active listening Questioning Observation Recognition of non-

verbal signs

Factors influencing customer preferences, needs and expectations:

Age Gender Social and cultural

characteristics Prior knowledge Special needs

Ways to satisfy customer preferences, needs and expectations:

Friendliness

Courtesy

Value for money

Prompt or timely

service

Assistance

Empathy and support

Comfort

New experience

Basic needs for food,

shelter, transport or

other services.




60 | P a g e





Written

Performance

Oral

Multiple choice


Matching

Ticking


Checklist Score

Yes No

Identification of promotional initiatives

Application of ways to determine customer preferences, needs and expectations

Identification of Factors influencing customer preferences, needs and expectations

Application of ways to satisfy customer preferences, needs and expectations

Observation


Appropriate use of customer feedback and workplace observation to evaluate products, services and promotional initiatives and identify changes in

customer preferences, needs and expectations.

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Learning Outcome 1.3: Share market, product and service knowledge obtained with

colleagues to enhance the effectiveness of the team

Reasons to share knowledge

Methods and techniques of sharing knowledge at workplace

o Group discussion

o Role play

o Presentation






Written evidence


Checklist Score

Yes No

Identification of reasons to share knowledge of market, product and service

Application of methods and techniques of sharing knowledge at workplace

Observation


Effective sharing of market, product and service knowledge obtained with

colleagues to enhance the effectiveness of the team.


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Learning Outcome 1.4: Suggest ideas to appropriate person for product and service

adjustments to meet customer needs for future planning according to organization policy.

Product and Service adjustment procedure

Importance of Product and Service adjustment on customer satisfaction

o Individual reflection o Brainstorming o Large group discussion o Role play






Written evidence

Oral

Performance

Multiple choice True or false question Matching Ticking Essay (short responses / extended responses) Presentation Role play

Checklist Score

Yes No

Application of product and Service adjustment procedure

Identification of the importance of product and Service adjustment procedure on customer satisfaction

Observation


Suggestion of ideas to appropriate person for product and service adjustments

to meet customer needs for future planning according to organization policy.


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LU 2: Provide a quality service experience to customers.

2

Learning Outcomes:

1. Determine and clarify customer preferences, needs and expectations 2. Offer accurate information about appropriate products and services

to customers to meet their needs and expectations. 3. Anticipate customer preferences needs and expectations throughout

the service experience and provide products and services in a timely manner, appropriate to individual needs and preferences, and according to organization standards.

4. Offer possible extras and add-ons appropriately and provide personalized and additional services and products where appropriate

5. Promote products and services at appropriate opportunities according to current organization goals and promotional focus and employ selling techniques appropriately to encourage usage and purchase

10 Hours

Learning Outcome 2.1: Determine and clarify customer preferences, needs and expectations.

Customer needs and preferences

The importance of researching your customers needs and preferences

o Experience sharing o Brainstorming o Trainer guide o Individual reflection o Large group discussion o Role play






Proper determination and clarification of customer preferences, needs and

expectations.


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Written evidence

Oral evidence

Multiple choice


Matching

Ticking


Presentation

Checklist Score

Yes No

Identification of customer needs and preferences

Clarification of customer needs and preferences

Identification of the importance of researching customers needs and preferences

Observation

Learning Outcome 2.2: Offer accurate information about appropriate products and services to

customers to meet their needs and expectations.

Needs and expectations of customers on products and services

General features Special features Benefits Disadvantages Price Special offers Availability How to purchase or

order

o Experience sharing o Brainstorming o Presentation by trainer o Individual reflection o Large group discussion o Role play



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Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Information about products and services to customers

Observation

Learning Outcome 2.3: Anticipate customer preferences needs and expectations throughout

the service experience and provide products and services in a timely manner, appropriate to

individual needs and preferences, and according to organization standards.

Steps to anticipate customer needs and preferences

Timely customer service

Importance of timely customer service

o Role play o Simulation o Brainstorming

- Role play scenario - Reference books - Online materials - Scholarly materials - Video record



Proper offering of accurate information about appropriate products and services

to customers to meet their needs and expectations.

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Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Application of steps to anticipate customer needs and preferences Identification of the importance of timely customer service

Observation


Anticipation of customer preferences needs and expectations throughout the

service experience and provide products and services in a timely manner,

appropriate to individual needs and preferences, and according to organization

standards.

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Learning Outcome 2.4: Offer possible extras and add-ons appropriately and provide

personalized and additional services and products where appropriate.

Importance of offering extras and add-ons

Ways to improve customer service

Promoting products and services

Displays Promotions special offers and deals menus and specials word of mouth up-selling.

Selling techniques: Serving Helping Advising building rapport with

customers

arousing interest.

o Brainstorming o Presentation by trainer o Individual reflection o Large group discussion o Question and answer o Debate

- Reference books - Online materials - Scholarly materials





Written evidence

Oral evidence

Multiple choice


Matching

Ticking


Presentation


Offering possible extras and add-ons appropriately and provision of personalized

and additional services and products where appropriate.


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Checklist Score

Yes No

Identification of the importance of offering extras and add-ons Identification of ways to improve customer service Provision of personalized and additional services

Observation

Learning Outcome 2.5: Promote products and services at appropriate opportunities according

to current organization goals and promotional focus and employ selling techniques

appropriately to encourage usage and purchase.

Importance of offering extras and add-ons

Ways to improve customer service

Promoting products and services

Displays Promotions special offers and deals menus and specials word of mouth up-selling.

Selling techniques: Serving Helping Advising building rapport with

customers arousing interest.

o Large group discussion o Question and answer o Debate o Observation o Role play

- Reference books - Online materials - Scholarly materials - Role play scenario



Proactive promotion of products and services at appropriate opportunities

according to current organization goals and promotional focus and appropriate

employment of selling


69 | P a g e




Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Identification of methods to promote products and services Application of selling techniques

Observation

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LU 3: Deal with complaints and difficult customer service situations.

3

Learning Outcomes:

1. Use questioning techniques to establish and agree on the nature, possible cause and details of the complaint or difficult customer service situation with the customer and assess the impact on the customer of the situation.

2. Use communication techniques to assist in the management of the complaint and handle the situation sensitively, courteously and discreetly.

3. Determine possible options to resolve the complaint and promptly analyse and decide on the best solution, taking into account any organisation constraints

4. Use techniques to turn complaints into opportunities to demonstrate high quality customer service.

5. Provide feedback on complaints to appropriate personnel in order to avoid future occurrence

6. Reflect on and evaluate complaint and solution to enhance response to future complaints or difficult service situations.

9 Hours

Learning Outcome 3.1: Use questioning techniques to establish and agree on the nature,

possible cause and details of the complaint or difficult customer service situation with the

customer and assess the impact on the customer of the situation.

Questioning techniques

When and when not to use questioning techniques

Complaints or difficult customer service situations

o Small group discussion o Individual work o Role play o Simulation



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Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Identification of questioning techniques

Application of questioning techniques while dealing with difficult customer service situations

Observation


Proper use of questioning techniques to establish and agree on the nature,

possible cause and details of the complaint or difficult customer service

situation with the customer and assessment of the impact on the customer of

the situation.

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Learning Outcome 3.2: Use communication techniques to assist in the management of the

complaint and handle the situation sensitively, courteously and discreetly.

Communication techniques Listening and active

listening Asking questions to

gain information, clarify ambiguities and adequately understand requirements

Rephrasing and repeating questions, requests and statements to confirm that they have been correctly understood

Empathizing with the customer's situation while upholding organisation policy

Non-verbal communication and recognition of non-verbal signs

Using communication techniques appropriate to different social and cultural groups

Ability to speak clearly, be understood and use appropriate language, style and tone.

- Group work - Presentation - Brainstorming - Role play




Effective use of communication techniques to assist in the management of the

complaint and handle the situation sensitively, courteously and discreetly


73 | P a g e





Role play

Checklist Score

Yes No

Application of communication techniques while handling customer complaints

Observation

Learning Outcome 3.3: Determine possible options to resolve the complaint and promptly

analyse and decide on the best solution, taking into account any organisation constraints..

Organisation constraints

Emotional and logical aspects of complaints.

Methods to manage and reduce stress when resolving complaints

Proactive complaint handling

- Small group discussion - Individual work - Role play




Proper determination of possible options to resolve the complaint and prompt

analysis and decision on the best solution, taking into account any organization

constraints.


74 | P a g e




Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Identification of organization constraints Determination of emotional and logical aspects of complaints Application of methods to manage and reduce stress while handling complaints

Observation

Learning Outcome 3.4: Use techniques to turn complaints into opportunities to demonstrate

high quality customer service.

Methods of transforming complaints into additional service opportunities

High quality customer service

o Individual work o Debate o Discussion o Role play

- Reference books - Online materials - Scholarly materials - Role play scenario



Where appropriate, proper use of techniques to turn complaints into

opportunities to demonstrate high quality customer service.


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Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Use of techniques of transforming complaints into opportunities

Observation

Learning Outcome 3.5: Provide feedback on complaints to appropriate personnel in order to

avoid future occurrence

The importance of feedback on customer complaints

Effective feedback giving

o Group work o Presentation o Brainstorming o Role play




Effective provision of feedback on complaints to appropriate personnel in order

to avoid future occurrence.


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Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Identification of the importance of feedback on customer complaints Effective feedback giving

Observation

Learning Outcome 3.6: Reflect on and evaluate complaint and solution to enhance response to

future complaints or difficult service situations.

Complaint analysis May include:

Tools of analyzing customer complaints

Customer complaint checklist

Customer satisfaction

o Individual work o Debate o Discussion o Pair work



77 | P a g e





Written evidence

Oral evidence

Product evidence

Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Tools of analyzing customer complaints Process to solve customer complaint to enhance response to future complaints or difficult service situations

Observation

.


Reflection and evaluation of complaint and solution to enhance response to

future complaints or difficult service situations.

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LU 4: Manage and use information about clients and customers.

4

Learning Outcomes:

1. Determine and record customer information where appropriate to provide personalised service

2. Develop and maintain knowledge of organisation promotional initiatives and implement where appropriate

3. Proactively provide enhanced products and services to clients and customers based on client information. 2 Hours

Learning Outcome 4.1: Determine and record customer information where appropriate to

provide personalised service.

Customer information

Collecting customer information

Storing information

Maintaining customer information

o Brainstorming o Large group discussion o Individual reflection o Pair work




Proper determination and record of customer information where appropriate to

provide personalized service.


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Written evidence

Oral evidence


Multiple choice


Matching

Ticking


Presentation

Role play

Checklist Score

Yes No

Identification of types of customer information

Application of techniques of collecting customer information

Identification of means of storing and maintaining customer information

Observation

Learning Outcome 4.2: Develop and maintain knowledge of organisation promotional

initiatives and implement where appropriate.

Importance of promotional activities

Types of promotional activities

Steps to successfully implement organisation promotional initiatives

o Brainstorming o Large group discussion o Individual reflection o Pair work o Small group activity



80 | P a g e





Written evidence

Oral evidence

Multiple choice


Matching

Ticking


Presentation

Checklist Score

Yes No

Identification of the importance of promotional activities Identification of steps to successfully implement organization promotional initiatives

Observation

Learning Outcome 4.3: Proactively provide enhanced products and services to clients and

customers based on client information.

Using stored customer information

The impact of enhanced products and services

Systems and methods of providing enhanced products and services

o Large group discussion o Individual reflection o Pair work o Small group activity o Presentation by trainer o Experience sharing

- - Reference books - Online materials - Scholarly materials



Perfect development and maintaining of knowledge of organization promotional

initiatives and implementation where appropriate.

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Written evidence

Oral evidence

Multiple choice


Matching

Ticking


Presentation

Checklist Score

Yes No

Identification of the impact of enhanced products and services Identification of Systems and methods of providing enhanced products and services

Observation

References:

1. Solomon, Micah (4 March 2010). "Seven Keys to Building Customer Loyalty--and Company

Profits"

2. Dall, Michael; Bailine, Adam (2004). Service this: Winning the war against customer disservice

(1st ed.). Last Chapter First. ISBN 0-9753719-0-8.

3. https://www.dalecarnegie.com/events/transforming_customer_complaints_into_opportunities/

4. https://www.customersure.com/blog/customer-complaints-online/


Proactive provision of enhanced products and services to clients and customers

based on client information.

http://www.fastcompany.com/1570793/seven-keys-building-customer-loyalty-and-company-profits

http://www.fastcompany.com/1570793/seven-keys-building-customer-loyalty-and-company-profits

https://en.wikipedia.org/wiki/International_Standard_Book_Number

https://en.wikipedia.org/wiki/Special:BookSources/0-9753719-0-8

https://www.dalecarnegie.com/events/transforming_customer_complaints_into_opportunities/

https://www.customersure.com/blog/customer-complaints-online/

82 | P a g e

C C M H E 4 0 1 - IMPLEMENTING S.H.E. POLICIES AND PROCEDURES

CCMHE401 Implement S.H.E. policies and procedures


Credits: 3 30

Sector: All

Sub-sector: All


Purpose statement

This module describes the outcomes required to implement safety, health and environmental

(SHE) policies and procedures on a site adhering to defined policies and procedures to ensure

own safety and that of others, together with protection of the environment. This includes

implementation of recognized environmental care principles.

83 | P a g e


Not applicable







1. Identify hazardous areas to be

improved

1.1 Proper selection of the tools and materials

1.2 Proper physical inspection of the working area

1.3 Proper marking and reporting of hazardous area

1.4 Proper reporting on the area of weakness according to

company procedure

2. Apply SHE practices 2.1 Proper identification of applicable Occupational Health, Safety and Environmental (OHSE) requirements

2.2 Appropriate instruction to workers to follow safety best practices and Enforce health and safety regulations.

2.3 Proper establishment and maintenance of

communication with others in line with SHE

requirements.

2.4 Proper performance of tasks in a safe manner and in

line with SHE best practices

3. Assess and control risks 3.1 Proper analysis of work practices and processes to

identify areas for improvement in relation to SHE issues

and hazards

3.2 Proper detection and assessment of risk, and detailed report and investigation of all incidents/ accidents.

3.3 Proper control of hazard to make them less dangerous

by looking at the most effective options.

4. Promote awareness of SHE in working place

4.1 Proper implementation of environmental procedures

4.2 Adequate training of workers to operate tools and

equipment

4.3 Proper inspection of the working area and appropriate remedial action to be taken to minimize or eliminate hazards.

84 | P a g e

LU 1: Identify hazardous areas to be improved.

1

Learning Outcomes:

1. Select tools and materials 2. Inspect and identify physical feature of dangerous area 3. Mark and report on the hazardous areas

5 Hours

Learning Outcome 1.1: Select tools and materials

Types of tools ,materials and equipment used to identify hazards: Dust sampler Noise meter Hammer Brushes Crowbar Ladder Rock drill Tape measure Infrared thermometer

o Presentation on types of

equipment

o Group discussion

o Practical exercises on types of

equipment

o Visual aids

o Video and audio materials on

types of equipment

- Reference Books - internet - TV screen - Module manuals - Visual aid - Steel bar - Dust sampler - Mining anemometer - Noise meter - Hammer - Brushes - Crowbar - Ladder - Timber - Nails - Cement - Wire mesh - Marking paints - Tape measure - Infrared thermometer - Strings and ropes - PPEs


85 | P a g e

Learning Outcome 1.1: Select tools and materials (cont.)

Types of tools ,materials and equipment used to control hazards: Hammer Brushes Crowbar Ladder Timber Nails Cement Wire mesh Marking paints Tape measure Level meter Pick Shovel Saw PPEs (nose masks,

hearing Protection, goggles, helmets , overalls, protective footwear, gloves)

o Presentation on types of

equipment

o Group discussion

o Practical exercises on types of

equipment

o Visual aids

o Video and audio materials on

types of equipment

- Reference Books - internet - TV screen - Module manuals - Visual aid - Steel bar - Dust sampler - Mining anemometer - Noise meter - Hammer - Brushes - Crowbar - Ladder - Timber - Nails - Cement - Wire mesh - Marking paints - Tape measure - Infrared thermometer - Strings and ropes - PPEs

Formative Assessment1.1


Proper selection of the tools and materials


86 | P a g e




Written evidence

Oral evidence


Multiple choice


Matching

Sentence completion

Ticking Expose (presentation)

Task: Selecting tools and materials for hazardous area identification

Checklist Score

Yes No

Identification of working area

Arrangement of tools according to their types and use

Arrangement of materials according to their types and use

Arrangement of equipment according to their types and use

Observation

Learning Outcome 1.2: Inspect and identify physical feature of dangerous area

Tools and equipment checklist: Adequate supply of

tools and equipment for inspection

Appropriate PPE for inspection according to each job specification.

Work place examination for unsafe area Environment condition

Water Cracks Air Dust

o Presentation on checklists and work place examinations

o Observation o Group discussion o Practical exercises o on checklists and work place

examinations o Visual Aid materials o Video and audio aids

- Reference books - Visual aids - Computer - internet - Module manuals - Steel bar - Dust sampler - Hammer - TV Screen


87 | P a g e





Written

Performance

Oral

Multiple choice


Matching

Ticking Sentence completion Expose (presentation) Task: Inspecting of the working place

Checklist Score

Yes No

Identification of Environment condition

Identification of Adequate supply of tools and equipment for inspection

Identification of Appropriate PPE for inspection according to each job specification

Observation


Proper physical inspection of the working area

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Learning Outcome 1.3: Mark and report on the hazardous areas

Introduction to tools and

equipment for marking

hazardous area:

Hammer Brushes Crowbar Ladder Timber Nails Barricade tap (Warning

sign) Cones

Use of tools and


hazardous area:

Reporting: Through the

administrative hierarchy

Emergency reporting

o Presentation on tools and equipment and reporting

o Group discussion on tools and equipment and reporting

o Practical exercises on marking and temporary supporting

o Visual Aid materials o Video and audio materials

- Reference books - Visual aids - Computer - internet - Module manuals - Hammer - Brushes - Crowbar - Ladder - Timber - Nails - Barricade tap



Proper marking of hazardous area and proper reporting on the area of weakness

according to company procedure


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Written

Performance

Oral

Multiple choice


Matching

Ticking Sentence completion Expose (presentation) Task: marking hazardous areas and reporting

Checklist Score

Yes No

Selection of tools according the hazardous area

Selection of materials according the hazardous area

Selection of equipment according the hazardous area

Appropriate use of tools and equipment for marking hazardous area:

A detailed report is produced

Observation

90 | P a g e

LU 2: Apply SHE practices.

2

Learning Outcomes:

1. Identify and follow applicable Occupational Health Safety and environmental (OHSE) requirements

2. Instruct workers to follow safety best practices and enforce health and safety regulations.

3. Establish and maintain communication with others in line with SHE requirements

4. Perform tasks in a safe manner and in line with SHE best practices

10 Hours

Learning Outcome 2.1: Identify and follow applicable Occupational Health Safety and

environmental (OHSE) requirements

OHS requirement:

Personal protective

equipment and clothing

safety equipment

first aid equipment

firefighting equipment

hazard and risk control

fatigue management

elimination of hazardous

materials and substances

safe forest practices

including required actions

relating to forest fire

manual handling including

shifting, lifting and carrying

machine guarding

o Research on OHS requirement,

environmental requirements,

Legislative requirements and

Organisational requirements

o Brainstorming on OHS

requirement, environmental

requirements, Legislative

requirements and


o Group discussion on OHS



requirements and


- PPEs - Reference books - Work sheet - Markers - Flip charts


91 | P a g e


environmental (OHSE) requirements (Cont.)

Environmental

requirements:

legislation organisational policies

and procedures workplace practices

Legislative requirements:

award and enterprise agreements

industrial relations Australian Standards confidentiality and

privacy OHS the environment equal opportunity anti-discrimination relevant industry codes

of practice








requirements and





requirements and




92 | P a g e


environmental (OHSE) requirements (Cont.)

Organisational

requirements:

Legal

organisational and site

guidelines

policies and

procedures relating to

own role and

responsibility

quality assurance

procedural manuals

quality and continuous

improvement

processes and

standards

OHS, emergency and

evacuation procedures

ethical values

recording and

reporting requirements

equipment use,

maintenance and

storage requirements

environmental

management

requirements (waste

disposal, recycling and

re-use guidelines)








requirements and





requirements and





Proper identification of applicable Occupational Health, Safety and

Environmental (OHSE) requirements


93 | P a g e




Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: identification of applicable Occupational Health, Safety and Environmental (OHSE) requirements

Checklist Score

Yes No

Respected OHSE requirements are well identified

Respected Environmental requirements are well identified

Respected Legislative requirements are well identified

Respected Organisational requirements are well identified

Observation

Learning Outcome 2.2: Instruct workers to follow safety best practices and enforce health and

safety regulations.

SHE standards and

regulations to be followed:

Use of PPEs

Use of inspection

checklist

Appropriate tools

,materials and

equipment to be used

o Observation o Group discussion o Practical exercises o Checklists

- PPEs - Reference books - Work sheet - Markers - Flip charts -


94 | P a g e





Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Instructing SHE standards and regulations

Checklist Score

Yes No

Use of PPEs Use of inspection checklist of SHE standards and regulations Appropriate tools ,materials and equipment to be used

Observation


Appropriate instruction to workers to follow safety best practices and Enforce

health and safety regulations.

95 | P a g e

Learning Outcome 2.3: Establish and maintain communication with others in line with SHE

requirements

Communication:

verbal and non-verbal language

constructive feedback active listening questioning to clarify

and confirm understanding

use of positive, confident and cooperative language

use of language and concepts appropriate to individual social and cultural differences

control of tone of voice and body language

o Group discussion o Practical exercises

- Public Board notices

- Communication

devices/phones

- Safety signs





Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Communicate with others in line with SHE requirements


Proper establishment and maintenance of communication with others in line

with SHE requirements.


96 | P a g e

Checklist Score

Yes No

Verbal and non-verbal language are used constructive feedback is given active listening is respected questioning to clarify and confirm understanding

verbal and non-verbal language constructive feedback active listening questioning to clarify and confirm understanding use of positive, confident and cooperative language use of language and concepts appropriate to individual social and cultural

differences control of tone of voice and body language use of language and concepts appropriate to individual social and cultural

differences control of tone of voice and body language

Observation

Learning Outcome 2.4: Perform tasks in a safe manner and in line with SHE best practices

Environmental policy which

ensures:

Compliance, improvement (where required to reflect environmental policy) and prevention

Continuous cycle of planning, implementing, monitoring, reviewing and improving environmental practices and systems

o Group discussion o Practical exercises

- Registration documents

- Regulations

- Safety standards


97 | P a g e





Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Perform tasks in a safe manner and in line with SHE best practices ( according to their specific trade)

Checklist Score

Yes No

Compliance Improvement (where required to reflect environmental policy) Prevention Continuous cycle of planning, implementing, monitoring, reviewing and improving environmental practices and systems

Observation

.


Proper performance of tasks in a safe manner and in line with SHE best practices

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LU 3: Assess and control risks.

3

Learning Outcomes:

1. Analyse work practices and identify areas for improvement in relation to SHE issues and hazards

2. Detect, assess and report SHE issues and Hazards in the work area to appropriate personnel

3. Control hazard to make them less dangerous by looking at the most effective options. 10 Hours

Learning Outcome 3.1: Analyse work practices and identify areas for improvement in relation

to SHE issues and hazards

Questioning techniques

When and when not to use questioning techniques

Complaints or difficult customer service situations

o Small group discussion o Individual work o Role play o Simulation




Proper analysis of work practices and processes to identify areas for

improvement in relation to SHE issues and hazards


99 | P a g e




Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Analyze of work practices and processes to identify areas for improvement in relation to SHE issues and hazards

Checklist Score

Yes No

Analysis of work place to see if it is free from any hazard.

List of all identified risks/hazards in the working area to be improved

List of adequate measures to be used to improve unsafe area

Observation

Learning Outcome 3.2: Detect, assess and report SHE issues and Hazards in the work area to

appropriate personnel

Communication techniques Listening and active listening Asking questions to gain information,

clarify ambiguities and adequately understand requirements

Rephrasing and repeating questions, requests and statements to confirm that they have been correctly understood

Empathizing with the customer's situation while upholding organisation policy

Non-verbal communication and recognition of non-verbal signs

Using communication techniques appropriate to different social and cultural groups

Ability to speak clearly, be understood and use appropriate language, style and tone.

- Group work - Presentation - Brainstorming - Role play

- Role play scenario

- Reference books - Online materials - Scholarly

materials


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Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Detecting and assessing risks, and detailed report and investigating all

Checklist Score

Yes No

Identification of hazards. Decide who might be harmed and how Evaluation of the risks and decide on precautions. Recording of findings and its implementation Reviewing risk assessment and update if necessary. Report to the appropriate personnel

Observation


Proper detection and assessment of risk, and detailed report and investigation of

all incidents/ accidents.

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Learning Outcome 3.3: Control hazard to make them less dangerous by looking at the most

effective options.

Hazard control methods: prevention, handle, isolation, remove or use of PPE

Hazard reporting procedures job procedures and safe work

instructions and allocation of responsibilities

emergency procedures accident and near miss reporting and

recording procedures Consultation on Occupational Health

and Safety issues Selection, storage and maintenance

procedures for use of personal protective equipment (PPE)

o Group discussion o Practical exercises o Brainstorming o Research

Procedural manuals

Environmental policy

Reference books

Checklist

Papers

Pens

Internet





Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Control of hazard options in working area


Proper control of hazard to make them less dangerous by looking at the most

effective options.


102 | P a g e

Checklist Score

Yes No

Hazard control methods are applied Hazard reporting procedures are followed Job procedures and safe work instructions and allocation of responsibilities are respected Emergency procedures are planned Accident and near miss reporting and recording procedures are planned Consultation on Occupational Health and Safety issues Selection, storage and maintenance procedures for use of personal protective equipment (PPEs)

Observation

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LU 4: Awareness of SHE in working place.

4

Learning Outcomes:

1. Implement environmental procedures 2. Provide training to workers on SHE and operational control 3. Inspect the working area and remedial action to be taken to

minimize or eliminate hazards.

5 Hours

Learning Outcome 4.1: Implement environmental procedures

Environmental goals:

environmental sustainability (Afforestation, conservation)

Energy promotion (use of renewable energy and other resource such as; solar and wind energy)

Emissions control and where possible, reduction

Waste generation control and where possible, reduction

Waste management, recycling, re-use and disposal.

o Brainstorming on

Environmental goals

o Research on Environmental

goals

o Group discussion

- Procedural manuals - Organisational policies and

procedures - Environmental policy


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Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Implementing environmental procedures

Checklist Score

Yes No

Environmental sustainability is maintained

Energy promotion is encouraged/sensitized

Emissions control and where possible, reduction is encouraged/sensitized

Waste generation control and where possible, reduction

Waste management, recycling, re-use and disposal is encouraged/sensitized

Observation


Proper implementation of environmental procedures

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Learning Outcome 4.2: Provide training to workers on SHE and operational control

Training:

in-house or external training programs

one-on-one supervision programs that maintain up-to-

date knowledge of legislative changes at the local, State, Territory and Commonwealth levels

Operational controls:

Prevention of pollution Control of air emissions Solid and hazardous wastes Contamination of land Noise, Odour, Dust, Traffic Water discharges Raw material & resource use Hazardous material storage and

handling Compliance with legislation and

regulations Electronic or mechanical

technology to reduce emissions Routine preventive maintenance

programs to reduce wear and breakdown of equipment

Monitoring and observation of equipment performance

Types of Operational Controls

Standard Operating Procedures Signage Log Books Check Lists

- Fire extinguisher - First aid kit - Fire triangle - Personal protective

equipment and clothing

- Safety equipment - First aid equipment - Procedural manuals - Organisational policies

and procedures - Environmental policy


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Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Training on operating tools and equipment In line with SHE requirements

Checklist Score

Yes No

Training on Operational control is provided

Observation


Adequate training of workers to operate tools and equipments

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Learning Outcome 4.3: Inspect the working area and remedial action to be taken to minimize

or eliminate hazards.

Remedial actions to be inspected in the working area; workplace waste management

systems emissions control of greenhouse

gases use of non-renewable resources

control chemical use control supply chain management

Environmental Impacts; Soil degradation Erosion Leaching Climate change Air, soil, water pollution Land sliding

o Research on environmental

impact

o Group discussion

o Brainstorming

- Environmental policy - Procedural manuals - Organisational policies

and procedures





Written evidence

Oral evidence

Performance

Multiple choice


Matching

Sentence completion

Ticking


Task: Training on operating tools and equipment In line with SHE requirements


Proactive inspection of the working area and appropriate remedial action to be

taken to minimize or eliminate hazards.


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Checklist Score

Yes No

Remedial actions to be inspected in the working area are identified Identification of Environmental Impacts

Observation

References:

1. Occupational Risk Control : Predicting and Preventing the Unwanted by Viner,Derek , ISBN: 9781472419712, Publication Date: 2015

2. OSHA General Industry regulations Book, 29 CFR 1910 Paperback- July1,2014 y MANCOMM Inc. (Author, Editor)

3. OH&S : a management guide by Richard Archer, Kerry Borthwick, Susanne Tepe. Publication Date: 2009

4. G:\\Basic OH&S Program Elements OSH Answers.htm 5. https://www.rospa.com/occupational-safety/advice/training-matters/ 6. https://www.3tonline.fi/incident-reporting 7. http://www.safety.uwa.edu.au/topics/plant/inspection 8. http://www.hse.gov.uk/statistics/causdis/index.htm 9. https://www.ccohs.ca/oshanswers/hsprograms/job-haz.html

http://www.ecu.eblib.com/patron/FullRecord.aspx?p=2004776

https://ecu.on.worldcat.org/oclc/271786642?databaseList=638

https://www.rospa.com/occupational-safety/advice/training-matters/

https://www.3tonline.fi/incident-reporting

http://www.safety.uwa.edu.au/topics/plant/inspection

http://www.hse.gov.uk/statistics/causdis/index.htm

https://www.ccohs.ca/oshanswers/hsprograms/job-haz.html

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C C M E N 4 0 1 - INTERMEDIATE WORKPLACE ENGLISH

CCMEN401 Use intermediate English at the workplace


Credits: 3 30

Sector: All

Sub-sector: All

Issue date: January, 2017

Purpose statement

This module describes the skills, knowledge and

attitudes to be acquired for the trainee’s. The trainee will be able to present personal ideas and

opinions, discuss selected topics of interest, build a convincing argument to support or refute

an opinion, support or refute an idea in a debate/discussion, use proper terminology to report

facts, describe, explanation and stating facts , use tenses Accurately, write structured factual,

descriptive, and explanatory texts on a range of topics, produce correspondence texts stating,

describe facts in the workplace, produce small scale-reports on trade-related issues, read

medium texts on general and trade-related topics, identify different reading techniques, select

and apply reading techniques to different texts, draw inferences from medium-length texts ,

Identify listening strategies, select appropriate listening strategy depending on the listening

purpose, Apply listening strategies while listening to audio messages, Use nonverbal clues to

detect messages implied by the speaker.

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Not applicable

Elements of competency and performance criteria






1. Write factual, descriptive, and

explanatory texts

1.1 Effective use of proper terminology to report facts 1.2 Correct use of tenses to describe, explain and state

facts accurately 1.3 Clear distinction of factual, description and

explanatory paragraphs 1.4 Appropriate writing of well-structured factual,

descriptive, and explanatory texts on a range of topics

1.5 Production of correspondence texts (letters, emails) stating, explaining, or describing facts at the workplace

1.6 Production of small-scale reports on trade-related issues (field visits, industrial attachments)

2. Apply a range of listening strategies

to understand predictable

messages

2.1 Accurate identification of different listening strategies

2.2 Proper selection of a listening strategy depending on the listening purpose

2.3 Active application of listening strategies while listening to audio messages

2.4 Adequate use of non-verbal clues (intonation, tone, body movement) to detect messages implied by the speaker

3. Discuss general and trade-related

topics

3.1 Presentations of personal ideas and opinions during discussions selected topics of interest

3.2 Proper detection and avoidance of argumentation fallacies in debates and discussions

3.3 Proper use of functional language to support of refute ideas in a debate or discussion

3.4 Convincing building of arguments to support or refute an opinion (elements and types of an argument

111 | P a g e


4. Read medium texts on general and

trade-related topics

4.1 Accurate identification of different reading techniques (skimming, scanning, extensive reading, critical reading)

4.2 Proper selection of a reading technique depending on the reading purpose and material

4.3 Active application of reading techniques while reading different texts messages

4.4 Demonstration of the ability to understand the inferences made in a range of medium length texts

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LU 1: Write factual, descriptive, and explanatory texts.

1

Learning Outcomes:

1. Use proper terminology to report facts 2. Describe, explain and state facts using tenses accurately 3. Distinguish factual, description and explanatory paragraphs 4. Write well-structured factual, descriptive, and explanatory texts on a

range of topics 5. Production of correspondence texts (letters, emails) stating,

explaining, or describing facts at the workplace 6. Produce small-scale reports on trade-related issues (field visits,

industrial attachments)

10 Hours

Learning Outcome 1.1: Use proper terminology to report facts

Expressing facts

Expressions used in

outlining facts

The fact is that…

The (main) point is that …

This proves that …

What it comes down to is

that …

It is obvious that …

It is certain that …

One can say that …

It is clear that…

There is no doubt that …

Comparing and reporting facts

Using comparatives and

superlatives

Quantifiers and modifiers

o Group discussions

o Dialogues

o Role plays

o Short presentations

o Practical writing exercises

o Modelling

Projector

Computer

Flipcharts

Markers

Scenarios

Trainee

manuals

Stationeries

Lesson plans

Reference

books

Written

speeches

Newspaper

reports


113 | P a g e





Written evidence


Presentations

Sentence completion

Matching

Writing practice

Task: Using comparatives and superlatives, report key information

facts at your workplace.

Checklist Score

Yes No

Word choice

Comparatives and superlatives

Expression of facts

Observation


Use proper terminology to report facts

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Learning Outcome 1.2: Describe, explain and state facts using tenses accurately

Using present tenses to

describe, explain and state

present facts

Using past tenses to

describe, explain and state

past facts

o Dialogues

o Storytelling


o Practical writing exercises

o Modelling

o Brainstorming

o Vocabulary Games

Audiovisual materials

Projector

Computer

Flipcharts

Markers

Lesson plans

Recordings

Reference books

Photos or pictures

Written speeches

Newspaper reports





Written

Performance

Writing practice

Discussions

Matching

Task: Describe present facts about your career using appropriate

tenses

Checklist Score

Yes No

Tense use

Description of facts

Observation


Describe, explain and state facts using tenses accurately


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Learning Outcome 1.3: Distinguish factual, description and explanatory paragraphs

Introduction to tools and


hazardous area:

Hammer Brushes Crowbar Ladder Timber Nails Barricade tap (Warning

sign) Cones

Use of tools and equipment

for marking hazardous area:

Reporting: Through the

administrative hierarchy Emergency reporting

o Presentation on tools and equipment and reporting

o Group discussion on tools and equipment and reporting

o Practical exercises on marking and temporary supporting

o Visual Aid materials o Video and audio materials

- Reference books - Visual aids - Computer - internet - Module manuals - Hammer - Brushes - Crowbar - Ladder - Timber - Nails - Barricade tap





Written

Performance

Writing practice

Discussions

Matching

True or false questions

Task: Classify the paragraphs given to you by the teacher according

to their types


Distinguish factual, description and explanatory paragraphs


116 | P a g e

Checklist Score

Yes No

Paragraph types

Elements of a paragraph

Paragraph structure

Observation

Learning Outcome 1.4: Write well-structured factual, descriptive, and explanatory texts on a

range of topics

Sentence structure

Compound sentences

Coordinative

conjunction

Complex sentences

Main clauses

Subordinate clause

Subordinate

conjunctions

Compound complex

sentences

Structure of narrative,

argumentative, descriptive,

and explanatory texts

Present and past tenses

o Group works

o Pair work

o Jumbled paragraphs

o Gap-fill

Audiovisual

materials

Projector

Computer

Flipcharts

Markers

Lesson plans

Recordings

Reference books

Photos or pictures



Write well-structured factual, descriptive, and explanatory texts on a range of

topics


117 | P a g e




Written

Performance

Matching

Writing practice Presentation Task: Write a short essay describing your career dreams

Checklist Score

Yes No

Text structure

Types of texts

Tense use

Observation

Learning Outcome 1.5: Production of correspondence texts (letters, emails) stating,

explaining, or describing facts at the workplace

Introduction to business

letters

Parts of a business letter

Types of business letters

Introduction to email

correspondence

Parts of an email

Strategies for writing a

good email

Types of emails

o Pair work

o Jumbled paragraphs

o Gap-fill

o Peer feedback

o Practical exercises on email

writing


business letters


Projector

Computer

Flipcharts

Markers

Lesson plans

Recordings

Reference books

Photos or pictures

Letter samples


118 | P a g e





Written

Performance

Writing practice Task: Compose an email outlining some of the challenges you face at

work.

Checklist Score

Yes No

Strategies for writing correspondence texts

Parts of an email

Parts of letters

Types of letters and emails

Observation

Learning Outcome 1.6: Produce small-scale reports on trade-related issues (field visits,

industrial attachments)

Writing small-scale reports

Structure of a formal

report

Layout

Introduction

Body

Conclusion

o Report Writing practice

o Peer feedback

o Group work


Projector

Computer

Flipcharts

Markers

Lesson plans

Reference books

Sample reports



Produce correspondence texts (letters, emails) stating, explaining, or describing

facts at the workplace

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Written

Performance

Writing practice

Presentation Task: Produce a short report on your recent field visit

Checklist Score

Yes No

Structure of a report

Language use

Observation


Produce small-scale reports on trade-related issues (field visits, industrial

attachments)

120 | P a g e

LU 2: Apply a range of listening strategies to understand predictable messages.

2

Learning Outcomes:

1. Identify different listening strategies 2. Select appropriate listening strategy depending on the listening

purpose 3. Apply listening strategies while listening to audio messages 4. Use non-verbal clues to detect messages implied by the speaker

2 Hours

Learning Outcome 2.1: Identify different listening strategies

Listening strategies

Listening for details

listening for the gist

note taking

Active listening and

response

Listening for specific

information

predicting

drawing inferences

summarizing

recognizing cognates

recognizing word-order

patterns

Applying Listening strategies

Identifying the listening

purpose

Selecting the

appropriate listening

strategy

o Dialogues

o Role plays


o Modelling and drilling

o Listening to TV shows

o Listening to radio programs


Projector

Computer

Flipcharts

Markers

Lesson plans

Recordings

Reference books

Written speeches

Newspaper reports

Scenarios


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Written evidence

Oral evidence

Performance

Discussions

Presentations

Multiple choice

Listening practice

Task: List and explain at least three listening strategies.

Checklist Score

Yes No

Understanding of Listening strategies

Observation

Learning Outcome 2.2: Select appropriate listening strategy depending on the listening purpose

Refer to Learning Outcome 2.1 Refer to Learning Outcome 2.1 Refer to Learning Outcome 2.1



Select appropriate listening strategy depending on the listening purpose



Identify different listening strategies

122 | P a g e




Written evidence

Oral evidence

Performance

Discussions

Presentations

Multiple choice

Listening practice

Task: Which listening strategy would you use to get the main idea of a recording?

Checklist Score

Yes No

Understanding of Listening strategies Selection of listening strategies

Observation

Learning Outcome 2.3: Apply listening strategies while listening to audio messages






Written evidence

Oral evidence

Performance

Discussions

Multiple choice

Listening practice

Task: Which listening strategy would you use to get the main idea of a recording?


Apply listening strategies while listening to audio messages


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Checklist Score

Yes No

Understanding of Listening strategies Selection of listening strategies Listening purpose

Observation

Learning Outcome 2.4: Use non-verbal clues to detect messages implied by the speaker

Understanding non-verbal

clues

Voice clues Intonation Voice tone

Body movement facial expressions gestures

o role play o video watching o note taking o modelling o drilling

video materials

posters/banners

wallpapers

audiovisual materials

Projector

Flipcharts

Markers

Lesson plans

Recordings

Reference books

Scenarios

Trainee manuals





Use non-verbal clues to detect messages implied by the speaker


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Written evidence

Oral evidence

Performance

Multiple choice

Discussions

Audio-visual practice

Task: Watch a video shown by the teacher and say what the speaker’s gestures mean.

Checklist Score

Yes No

Understanding of body language Interpreting voice clues

Observation

.

125 | P a g e

LU 3: Discuss general and trade-related topics.

3

Learning Outcomes:

1. Present personal ideas and opinions during discussions on selected topics of interest

2. Use functional language to support or refute ideas in a debate or discussion

3. Detect and avoid argumentation fallacies in debates and discussions 4. Build convincing arguments to support or refute an opinion 5 Hours

Learning Outcome 3.1: Present personal ideas and opinions during discussions on selected

topics of interest

Expressing opinion in English

Agreeing with an opinion

Full agreement with an

opinion

Partial agreement with an

opinion

Disagreeing with an opinion

Forms of disagreement

When to disagree

Disagreeing politely

Using functional language in

argument building

Persuasion

Asking questions

Cause and effect

Summarizing ideas to be

refuted

Sequencing ideas

Predicting ideas

o Dialogues o Role plays o Modelling o Group discussions o Debates o Mock speeches


Projector

Computer

Flipcharts

Markers

Lesson plans

Recordings

Reference books

Written speeches

Newspaper reports

Scenarios

Trainee manual


126 | P a g e





Oral evidence

Performance

Presentation practice

Writing practice

Discussions

Task: Prepare a short presentation on a topic of interest and share it with your class.

Checklist Score

Yes No

Articulation of ideas

Using functional in expressing opinions

Observation

Learning Outcome 3.2: Use functional language to support or refute ideas in a debate or

discussion




Present personal ideas and opinions during discussions on selected topics of

interest

127 | P a g e





Oral evidence

Performance

Discussions

Presentations

Task: Following instructions given by your teacher, use functional language in supporting or refuting ideas in a group discussion

Checklist Score

Yes No

Observation

Learning Outcome 3.3: Detect and avoid argumentation fallacies in debates and discussions

Dealing with argumentation fallacies Types of Fallacies

Formal Fallacies

Propositional fallacies

Quantification fallacies

Formal syllogistic fallacies

Informal Fallacies

Faulty generalizations

Red herring fallacies Conditional fallacies

Responding to fallacies

o Dialogues

o Role plays

o Modelling and drilling

video materials

posters/banners

wallpapers


Projector

Computer

Flipcharts

Markers

Lesson plans

Recordings

Reference books



Use functional language to support of refute ideas in a debate or discussion

https://en.wikipedia.org/wiki/List_of_fallacies#Propositional_fallacies

https://en.wikipedia.org/wiki/List_of_fallacies#Quantification_fallacies

https://en.wikipedia.org/wiki/List_of_fallacies#Formal_syllogistic_fallacies

https://en.wikipedia.org/wiki/List_of_fallacies#Formal_syllogistic_fallacies

https://en.wikipedia.org/wiki/List_of_fallacies#Faulty_generalizations

https://en.wikipedia.org/wiki/List_of_fallacies#Red_herring_fallacies

128 | P a g e





Written evidence

Oral evidence

Performance

Multiple choice

Discussions

Listening practice

Note taking

Presentation

Task: Listen to the recording played to you by the teacher and tell which argumentation fallacies the speaker is using then respond to them.

Checklist Score

Yes No

Types of Argumentation fallacies Responding to fallacies

Observation

Learning Outcome 3.4: Build convincing arguments to support or refute an opinion

Building a convincing argument Definition of an argument Elements of an argument

Claims Counterclaims Reasons Evidence

Types of arguments

o Debates

o Group discussions

o Brainstorming

o Presentations

o Mock speeches

video materials

posters/banners

wallpapers


Projector

Flipcharts

Lesson plans

Recordings

Reference books

Speech samples



Detect and avoid argumentation fallacies in debates and discussions

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Written evidence

Oral evidence

Performance

Discussions

Writing practice

Presentation

Task: After drafting your argument on the role of TVET on Rwanda’s development, indicate all the elements of an argument in it.

Checklist Score

Yes No

Understanding of an argument Elements of an argument Types of arguments

Observation

.


Build convincing arguments to support or refute an opinion

130 | P a g e

LU 4: Read medium texts on general and trade-related topics.

4

Learning Outcomes:

1. Introduce oneself and get to know one another 2. Intergrate in team 3. Participate in setting rules and adhere to them

2 Hours

Learning Outcome 4.1: Identify different reading techniques

Reading techniques

Skimming

Scanning

Deep reading

Critical reading

o Practical exercises

o Debating texts read

o Presentations on texts read

o Group discussions

Projector

Computer

Flipcharts

Markers

Lesson plans

Reference books

Written speeches

Newspaper reports

Reading materials





Identify different reading techniques


131 | P a g e


Written evidence

Performance

Reading practice

Multiple choice

True and false questions

Presentations

Task: Differentiate between different reading techniques

Checklist Score

Yes No

Reading techniques

Differentiating reading techniques

Observation

Learning Outcome 4.2: Select a reading technique depending on the reading purpose and

material




Adequate training of workers to operate tools and equipments


132 | P a g e




Written evidence

Performance

Reading practice

Multiple choice

True and false questions

Presentations

Task: Select an appropriate reading strategy based on the reading task given to you by the teacher.

Checklist Score

Yes No

Reading techniques Differentiating reading techniques

Observation

Learning Outcome 4.3: Apply reading techniques while reading different texts

Applying reading techniques to texts

General texts

Trade-related texts

o Practical exercises

o Debating texts read

o Presentations on texts

read

o Group discussions

Projector

Computer

Flipcharts

Markers

Lesson plans

Reference books

Written speeches

Newspaper reports

Reading materials

Reference books


133 | P a g e





Written evidence

Performance

Reading practice

Presentations

Task: After using different strategies to read a given text, share with the class the differences you noticed.

Checklist Score

Yes No

Reading techniques Differentiating reading techniques Application of reading techniques

Observation

Learning Outcome 4.4: Demonstrate ability to understand the inferences made in a range of

medium length texts




Apply reading techniques while reading different texts

134 | P a g e





Written evidence

Performance

Reading practice

Presentations

Task: Read the text given by the teacher and identify what the writer implies. How did you come up with such inferences?

Checklist Score

Yes No

Understanding of inferences Justifying inferences

Observation

References: .


Demonstrate ability to understand the inferences made in a range of medium

length texts

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C C M K N 4 0 1 - IKINYARWANDA CY’UMUNYAMWUGA

CCMKN401 Gukoresha Ikinyarwanda cy’umunyamwuga

Ikiciro: 4 Amasaha ateganijwe

Credits: 3 30

Ishami: Yose

Agashami: Twose

Igihe yateguriwe: Mutarama, 2017

Intego nyamukuru

Iyi mbumbanyigisho irasobanura ubumenyi n’ubushobozi bukenewe kugira ngo uwiga ashobore

Gukoresha ikinyarwanda cy’umwuga mu kumva, kuvuga, gusoma no kwandika, mu bikorwa bijyanye

n’umwuga we; Gukoresha ubuvanganzo gakondo mu gushyikirana n’abandi abagezaho ibitekerezo bye

kandi agaragaza uko yakira ibyabo; Kugaragaza imyumvire n’imyifatire ikwiye agenda avoma mu

myandiko n’ikinamico binyuranye; Gutandukanya ingeri zinyuranye z’ubuvanganzo nyarwanda;

Guhanga no kumurika mu rurimi rw’ikinyarwanda afatiye ku ngeri zinyuranye z’imyandiko;

Gusobanura intego n’ amategeko y’igenamajwi by’izina mbonera; Gukoresha neza indangahantu no

Kwandika yubahiriza ifatana n’itandukana ry’amagambo.

136 | P a g e

Ubushobozi fatizo

Ubushobozi mu Kinyarwanda kiboneye

Ingingo n’ibipimo by’ubushobozi

Ingingo z’ubushobozi zisobanura umusaruro w’ibanze ugomba kugerwaho.

Ibipimo by’ubushobozi bisobanura ubushobozi busabwa mu kugaragaza ko intego zikubiye mu mbumbe

zagezweho.

Ingingo z’Ubushobozi Ibipimo by’Ubushobozi

1. Gukoresha ubuvanganzo

gakondo bufatiye ku

mwuga ashyikirana

n’abandi

1.1. Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko

yumva ubuvanganzo gakondo bufatiye ku mwuga abinyujije

mu ngiro zitandukanye.

1.2. Gusubiza mu mvugo iboneye ibibazo ku buvanganzo

gakondo bufatiye ku mwuga.

1.3. Gusoma neza umwandiko w’ubuvanganzo gakondo bufatiye

ku mwuga

yubahiriza utwatuzo n’isesekaza.

1.4. Guhimba ahuza n’ubuvanganzo gakondo bufatiye ku mwuga

akurikiranya neza ingingo.

1.5. Gutarama akoresheje ubuvanganzo bwizwe.

2. Gukoresha Ikinyarwanda

kiboneye agaragaza ibyiza

by’ikoranabuhanga mu

iterambere ry’umwuga no

kugaragaza intego y’izina

mbonera.

2.1. Gukoresha Ikinyarwanda kiboneye, uwiga agaragaza ko

yumva umwandiko ku nsanganyamatsiko

y’ikoranabuhanga n’iterambere ry’umwuga abinyujije mu

ngiro zinyuranye.

2.2. Gusubiza neza ibibazo mu mvugo iboneye ku mwandiko.

2.3. Gusoma neza umwandiko yubahiriza utwatuzo n’isesekaza.

2.4. Guhina no guhimba umwandiko akurikiranya neza ingingo.

2.5. Kumurika ingero zifatika zihamya uruhare

rw’ikoranabuhanga mu iterambere ry’umwuga.

2.6. Kugaragaza intego y’izina mbonera ku buryo bukwiye.

137 | P a g e

Ingingo z’Ubushobozi Ibipimo by’Ubushobozi


kiboneye uwiga agaragaza

ububi bw’ibiyobyabwenge

mu rubyiruko no

kugaragaza amategeko

y’igenamajwi mu izina

mbonera.

3.1. Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko

yumva umwandiko ku nsanganyamatsiko y’ububi

bw’ibiyobyabwenge mu rubyiruko abinyujije mu ngiro

zitandukanye.

3.2. Gusubiza ibibazo mu mvugo iboneye ku mwandiko.

3.3. Gusoma umwandiko yubahiriza utwatuzo n’isesekaza.

3.4. Guhina no guhimba umwandiko akurikiranya neza ingingo.

3.5. Kumurika ingamba zifatika zo kurwanya ikoreshwa

ry’ibiyobyabwenge mu rubyiruko.

3.6. Kugaragaza amategeko y’igenamajwi mu izina mbonera.



uburyo bunyuranye bwo

gufata neza ibidukikije no

gukoresha indangahantu.


yumva umwandiko ku nsanganyamatsiko yerekeye

uburyo bunyuranye bwo gufata neza ibidukikije mu ngiro

zitandukanye.

4.2. Gusubiza neza ibibazo mu mvugo iboneye ku mwandiko.

4.3. Gusoma neza umwandiko yubahiriza utwatuzo

n’isesekaza.

4.4. Guhimba no kumurika umwandiko akurikiranya neza

ingingo.

4.5. Kumurika no gusobanura ibikorwa by’abanyamwuga

bishobora kwangiza ibidukikije.

4.6. Gukoresha neza indangahantu.



akamaro k’ubutabazi

bw’ibanze no kwandika

yubahiriza imyandikire

y’Ikinyarwanda.


yumva ikinamico ku nsanganyamatsiko yerekeye akamaro

k’ubutabazi bw’ibanze mu ngiro zitandukanye.

5.2. Gusubiza neza ibibazo mu mvugo iboneye ku ikinamico.

5.3. Gusoma neza ikinamico yubahiriza uturango twayo.

5.4. Guhimba no gukina ikinamico ahuza imvugo n’ingiro.

5.5. Gukoresha mu mvugo n’inyandiko amagambo akwiye

avuga ibice n’ingingo by’umubiri.

5.6. Kwandika yubahiriza ifatana n’itandukana ry’amagambo.

138 | P a g e

LU 1: Gukoresha ubuvanganzo gakondo bufatiye ku mwuga ashyikirana n’abandi.

1

Umusaruro w’inyigisho:

1. Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko yumva ubuvanganzo gakondo bufatiye ku mwuga abinyujije mu ngiro zitandukanye.

2. Gusubiza mu mvugo iboneye ibibazo ku buvanganzo gakondo bufatiye ku mwuga.

3. Gusoma umwandiko w’ubuvanganzo gakondo bushingiye ku mwuga yubahiriza utwatuzo n’isesekaza.

4. Guhimba ahuza n’ubuvanganzo gakondo bufatiye ku mwuga akurikiranya neza ingingo.

5. Gutarama akoresheje ubuvanganzo bwizwe.

Amasaha 6

Umusaruro w’inyigisho 1.1: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko yumva

ubuvanganzo gakondo bufatiye ku mwuga abinyujije mu ngiro zitandukanye.

Ibimenyetso byo gutega amatwi no kutarogoya ufite ijambo

Urwenya inyunguramagambo ingingo z’umuco

n’amateka inshoza n’uturango

by’Urwenya Ihimbamwandiko

Urwenya o Gutega amatwi urwenya o Gusoma urwenya bucece o Gusoma urwenya mu

matsinda bashaka ibisubizo byo kumva umwandiko, ibisobanuro by’amagambo akomeye no kumurika ibyavuyemo

o Gusoma urwenya baranguruye

o Guhuza ibivugwa mu nshoberane n’indangagaciro

o Gusobanura ingingo z’umuco n’amateka

o Gusobanura inshoza n’uturango by’ urwenya

- Ibitabo by’ubuvanganzo gakondo (bagiramenyo)

- Sede (cd) - Disiketi - Ikibaho - Marikeri - Murandasi - Inkoranyamagambo

n’inkoranyamuga

Imfashanyigisho Ibikorwa by’uwiga

activities

Ibyigwa

139 | P a g e


ubuvanganzo gakondo bufatiye ku mwuga abinyujije mu ngiro zitandukanye. (Ibikurikira)

Ubuvanganzo gakondo bufatiye ku mwuga

Amavumvu, Amasare, ibyidogo, amahamba,.. Isesekaza n’utwatuzo

Igitaramo gishingiye ku buvanganzo gakondo

Ubuvanganzo gakondo bufatiye ku mwuga o Gusoma ubuvanganzo gakondo o bufatiye ku mwuga bucece o Gusoma ubuvanganzo

bunyuranye gakondo bufatiye ku mwuga mu matsinda, bashaka ibisubizo byo kumva umwandiko, basobanura amagambo akomeye, banamurikaibyavuyemo.

o Gusoma ubuvanganzo gakondo bunyuranye bufatiye ku mwuga baranguruye

o Guhuza ibivugwa mu ubuvanganzo gakondo bunyuranye bufatiye ku mwuga n’indangagaciro

o Gukoresha Ikinyarwanda kiboneye uwiga agaragaza insanganyamatsiko z’ingenzi

o Gusobanura ingingo z’umuco n’amateka

o Gusobanura inshoza n’uturango by’ ubuvanganzo gakondo bunyuranye bufatiye ku mwuga

o Guhina ubuvanganzo gakondo bunyuranye bufatiye ku mwuga

o Gutahura isomo ry’ingenzi o Gutarama

- Ibitabo by’ubuvanganzo gakondo (bagiramenyo)

- Sede (cd) - Disiketi - Ikibaho - Marikeri - Murandasi - Inkoranyamagambo

n’inkoranyamuga


activities

Ibyigwa

140 | P a g e

Isuzuma Mbonezanyigisho 1.1

Usuzuma akusanya bimwe mu bihamya bikurikira, akanzura niba ubushobozi busuzumwa bwagezweho.

Gihamya Isuzuma

Amajwi n’amashusho by’uwiga ateze amatwi atarogoya

Urutonde rw’ibisuzumwa Arabishoboye

Yego Oya

Ibimenyetso byo gutega amatwi no kutarogoya ufite ijambo

Urwenya

Amavumvu, Amasare, Ibyidogo, Amahamba,..

Umwanzuro

Umusaruro w’inyigisho 1.2: Gusubiza mu mvugo iboneye ibibazo ku buvanganzo gakondo

bufatiye ku mwuga.

Reba Umusaruro w’inyigisho 1.1





activities

Ibyigwa

Ubushobozi busuzumwa

Uwiga yakoresheje Ikinyarwanda kiboneye agaragaza ko yumva ubuvanganzo

gakondo bufatiye ku mwuga abinyujije mu ngiro zitandukanye.

141 | P a g e


Gihamya Isuzuma

Amajwi n’amashusho y’ibisubizo ku kumva umwandiko


Yego Oya

Inyunguramagambo

Ingingo z’umuco n’amateka

Umwanzuro

Umusaruro w’inyigisho 1.3: Gusoma umwandiko w’ubuvanganzo gakondo bushingiye ku

mwuga yubahiriza utwatuzo n’isesekaza.





activities

Ibyigwa


Yashubije mu mvugo iboneye ibibazo ku buvanganzo gakondo bufatiye ku

mwuga.

142 | P a g e



Gihamya Isuzuma

Amajwi n’amashusho y’isomwa ry’umwandiko


Yego Oya

Isesekaza n’utwatuzo

Umwanzuro

Umusaruro w’inyigisho 1.4: Guhimba ahuza n’ubuvanganzo gakondo bufatiye ku mwuga

akurikiranya neza ingingo.






Yahinnye anahimba umwandiko akurikiranya neza ingingo.


activities

Ibyigwa


Yasomye neza umwandiko w’ubuvanganzo gakondo bufatiye ku mwuga

yubahiriza utwatuzo n’isesekaza.

143 | P a g e


Gihamya Isuzuma

Ibihangano bishingiye ku buvanganzo gakondo mu mwuga


Yego Oya

Ihimbamwandiko

Ubuvanganzo gakondo bufatiye ku mwuga

Umwanzuro

Umusaruro w’inyigisho 1.5: Gutarama akoresheje ubuvanganzo bwizwe.






Gihamya Isuzuma

Amajwi n’amashusho ku gitaramo


Yego Oya

Igitaramo gishingiye ku buvanganzo gakondo

Umwanzuro


Yataramye akoresheje ubuvanganzo bwizwe.


activities

Ibyigwa

144 | P a g e

LU 2: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ibyiza by’ikoranabuhanga mu iterambere ry’umwuga no kugaragaza intêgo y’izina mbonera.

2


1. Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko yumva umwandiko ku nsanganyamatsiko y’ikoranabuhanga n’iterambere ry’umwuga abinyujije mu ngiro zinyuranye.

2. Gusubiza ibibazo mu mvugo iboneye ku mwandiko. 3. Gusoma umwandiko yubahiriza utwatuzo n’isesekaza. 4. Guhina no guhimba umwandiko akurikiranya ingingo. 5. Kumurika ingero zihamya uruhare rw’ikoranabuhanga mu

iterambere ry’umwuga. 6. Kugaragaza intêgo y’izina mbonera.

Amasaha 6


umwandiko ku nsanganyamatsiko y’ikoranabuhanga n’iterambere ry’umwuga abinyujije mu

ngiro zinyuranye.

Ibimenyetso by’uteze amatwi atarogoye;

Umwandiko ku nsanganyamatsiko y’ikoranabuhanga n’iterambere ry’umwuga;

Inyunguramagambo; Insanganyamatsiko

y’umwandiko; Ingingo z’umuco; ingingo z’amateka; indangagaciro zo gukunda

umurimo (umurimo unoze, kubahiriza igihe…);

Ihinamwandiko ku nsanganyamatsiko y’ikoranabuhanga n’ iterambere ry’umwuga;

o Gutega amatwi umwandiko ku nsanganyamatsiko y’ikoranabuhanga n’iterambere ry’umwuga.

o Kutarogoya ufite ijambo nta mpamvu;

o Gusubiza ibibazo byo kumva umwandiko n’inyunguramagambo;

o Kuvumbura insanganyamatsiko ivugwa mu mwandiko;

o Gukoresha Ikinyarwanda kiboneye uwiga agaragaza indangagaciro zo gukunda umurimo;

o Gusoma bucece; o

- Ibitabo bikubiyemo imyandiko yerekeye ikoranabuhanga n’iterambere ry’umurimo ; ibitabo by’ikibonezamvugo;

- SEDE (CD); - Disiketi ; - Ikibaho; - Marikeri; - Murandasi; - Inkoranyamagambo

n’inkoranyamuga; - Ibikoresho

by’ikoranabuhanga;


activities

Ibyigwa

145 | P a g e


umwandiko ku nsanganyamatsiko y’ikoranabuhanga n’iterambere ry’umwuga abinyujije mu

ngiro zinyuranye. (Ibikurikira)

Isesekaza n’utwatuzo; Ihangamwandiko ku

nsanganyamatsiko y’ikoranabuhanga n’ iterambere ry’umwuga;

ingero zihamya uruhare rw’ikoranabuhanga mu iterambere ry’umwuga;

Intego y’izina mbonera.

o Gusoma mu matsinda bashaka ibisubizo by’ibibazo byo kumva umwandiko, inyunguramagambo no kumurika ibyavuyemo;

o Gusoma aranguruye agaragaza isesekaza;

o Gukusanya, mu matsinda, ibitekerezo ku ruhare rw’ikoranabuhanga mu iterambere ry’umwuga;

o Gukora inshamake y’umwandiko;

o Kujya impaka ku ngaruka zo gukoresha nabi ikoranabuhanga mu mwuga n’ingamba zafatwa mu kubirwanya;

o Kugaragaza intego y’izina mbonera.

- Ibitabo bikubiyemo imyandiko yerekeye ikoranabuhanga n’iterambere ry’umurimo ; ibitabo by’ikibonezamvugo;


n’inkoranyamuga; - Ibikoresho

by’ikoranabuhanga;



Gihamya Isuzuma



Uwiga yakoresheje Ikinyarwanda kiboneye agaragaza ko yumva umwandiko

ku nsanganyamatsiko y’ikoranabuhanga n’iterambere ry’umwuga abinyujije mu

ngiro zinyuranye


activities

Ibyigwa

146 | P a g e


Yego Oya

Ibimenyetso by’uteze amatwi atarogoye

Umwandiko ku nsanganyamatsiko y”ikoranabuhanga niterambere ry’umwuga

Umwanzuro

Umusaruro w’inyigisho 2.2: Gusubiza ibibazo mu mvugo iboneye ku mwandiko.






Gihamya Isuzuma

Amajwi n’amashusho ku bibazo byo kumva umwandiko


Yego Oya

Inyunguramagambo

Insanganyamatsiko y’umwandiko

Ingingo z’umuco

ingingo z’amateka

Indangagaciro zo gukunda umurimo

Umwanzuro


Yashubije ibibazo mu mvugo iboneye ku mwandiko


activities

Ibyigwa

147 | P a g e

Umusaruro w’inyigisho 2.3: Gusoma umwandiko yubahiriza utwatuzo n’isesekaza.






Gihamya Isuzuma

Amajwi n’amashusho ry’isomwa ry’umwandiko


Yego Oya


Umwanzuro

Umusaruro w’inyigisho 2.4: Guhina no guhimba umwandiko akurikiranya ingingo.





activities

Ibyigwa


Yasomye umwandiko yubahiriza utwatuzo n’isesekaza


activities

Ibyigwa

148 | P a g e



Gihamya Isuzuma

Amashusho, amajwi n’inyandiko z’ihimba, imurika n’ihinamwandiko


Yego Oya

Ihinamwandiko ku nsanganyamatsiko y’ikoranabuhanga n’ iterambere

ry’umwuga

Ihangamwandiko ku nsanganyamatsiko y’ikoranabuhanga n’ iterambere

ry’umwuga

Umwanzuro

Umusaruro w’inyigisho 2.5: Kumurika ingero zihamya uruhare rw’ikoranabuhanga mu

iterambere ry’umwuga.





activities

Ibyigwa


Yahinnye anahimba umwandiko akurikiranya neza ingingo

149 | P a g e



Gihamya Isuzuma

Amashusho n’amajwi y’imurika ry’ingero zihamya uruhare rw’ikoranabuhanga mu iterambere ry’umwuga


Yego Oya

Ingero zihamya uruhare rw’ikoranabuhanga mu iterambere ry’umwuga

Umwanzuro

Umusaruro w’inyigisho 2.6: Kugaragaza intêgo y’izina mbonera.






Yagaragaje intêgo y’izina mbonera


activities

Ibyigwa


Yamuritse ingero zihamya uruhare rw’ikoranabuhanga mu iterambere

ry’umwuga

150 | P a g e


Gihamya Isuzuma

Inyandiko y’ibisubizo ku ntêgo y’izina mbonera


Yego Oya

Intego y’izina mbonera

Umwanzuro

151 | P a g e

LU 3: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ububi bw’ibiyobyabwenge mu rubyiruko no kugaragaza amategeko y’igenamajwi mu izina mbonera.

3


1. Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko yumva umwandiko ku nsanganyamatsiko y’ububi bw’ibiyobyabwenge mu rubyiruko abinyujije mu ngiro zitandukanye.

2. Gusubiza neza ibibazo mu mvugo iboneye ku mwandiko. 3. Gusoma neza umwandiko yubahiriza utwatuzo n’isesekaza. 4. Guhina no guhimba umwandiko akurikiranya neza ingingo. 5. Kumurika ingamba zifatika zo kurwanya ikoreshwa

ry’ibiyobyabwenge mu rubyiruko. 6. Kugaragaza amategeko y’igenamajwi mu izina mbonera.

Amasaha 6


umwandiko ku nsanganyamatsiko y’ububi bw’ibiyobyabwenge mu rubyiruko abinyujije mu

ngiro zitandukanye.

Umwandiko ku nsanganyamatsiko y’ububi bw’ibiyobyabwenge mu rubyiruko;

Ibimenyetso by’uteze amatwi atarogoya;


y’umwandiko; Ingingo z’umuco; ingingo z’amateka; indangagaciro zo kubaha

ubuzima (kwiyitaho); Ihinamwandiko ku

nsanganyamatsiko y’ububi bw’ibiyobyabwenge mu rubyiruko;

o Gutega amatwi umwandiko ku nsanganyamatsiko y’ ububi bw’ibiyobyabwenge mu rubyiruko.

o Kutarogoya ufite ijambo nta mpamvu.

o Gusubiza ibibazo byo kumva umwandiko n’inyunguramagambo.

o Kuvumbura insanganyamatsiko ivugwa mu mwandiko.

o Gukoresha Ikinyarwanda kiboneye uwiga agaragaza indangagaciro zo kubaha ubuzima.

o Gusoma bucece. o

- Ibitabo bikubiyemo imyandiko ku bubi bw’ibiyobyabwenge mu rubyiruko;

- Ibitabo by’ikibonezamvugo;


n’inkoranyamuga.


activities

Ibyigwa

152 | P a g e


umwandiko ku nsanganyamatsiko y’ububi bw’ibiyobyabwenge mu rubyiruko abinyujije mu

ngiro zitandukanye. (Ibikurikira)

Ihangamwandiko ku nsanganyamatsiko y’ ububi bw’ibiyobyabwenge mu rubyiruko;

Ingamba zifatika zo kurwanya ikoreshwa ry’ibiyobyabwenge mu rubyiruko.

Amategeko y’igenamajwi mu izina mbonera.

o Gusoma mu matsinda bashaka ibisubizo by’ibibazo byo kumva umwandiko, inyunguramagambo no kumurika ibyavuyemo.

o Gusoma aranguruye agaragaza isesekaza.

o Gukusanya, mu matsinda, ibitekerezo ku bubi bw’ibiyobyabwenge mu rubyiruko n’ingamba zo kurwanya ikoreshwa ry’ibiyobyabwenge mu rubyiruko.

o Gukora inshamake y’umwandiko.

o Kugaragaza amategeko y’igenamajwi mu izina mbonera.

- Ibitabo bikubiyemo imyandiko ku bubi bw’ibiyobyabwenge mu rubyiruko;

- Ibitabo by’ikibonezamvugo; - SEDE (CD); - Disiketi ; - Ikibaho; - Marikeri; - Murandasi; - Inkoranyamagambo

n’inkoranyamuga.



Gihamya Isuzuma




ku nsanganyamatsiko ku bubi bw’ibiyobyabwenge mu rubyiruko abinyujije mu

ngiro zitandukanye


activities

Ibyigwa

153 | P a g e


Yego Oya

Umwandiko ku nsanganyamatsiko y‘ububi bw’ibiyobyabwenge mu rubyiruko


Umwanzuro

Umusaruro w’inyigisho 3.2: Gusubiza neza ibibazo mu mvugo iboneye ku mwandiko.






Gihamya Isuzuma



Yego Oya

Inyunguramagambo


Ingingo z’umuco

ingingo z’amateka

indangagaciro zo kubaha ubuzima (kwiyitaho)

Umwanzuro


Yashubije neza ibibazo mu mvugo iboneye ku mwandiko


activities

Ibyigwa

154 | P a g e

Umusaruro w’inyigisho 3.3: Gusoma neza umwandiko yubahiriza utwatuzo n’isesekaza.






Gihamya Isuzuma



Yego Oya


Umwanzuro

Umusaruro w’inyigisho 3.4: Guhina no guhimba umwandiko akurikiranya neza ingingo.





activities

Ibyigwa


Yasomye neza umwandiko yubahiriza utwatuzo n’isesekaza


activities

Ibyigwa

155 | P a g e



Gihamya Isuzuma

Amajwi, amashusho n’inyandiko ku ihina n’ihimbamwandiko


Yego Oya

Ihinamwandiko ku nsanganyamatsiko y’ububi bw’ibiyobyabwenge mu rubyiruko

Ihangamwandiko ku nsanganyamatsiko y’ ububi bw’ibiyobyabwenge mu rubyiruko

Umwanzuro

Umusaruro w’inyigisho 3.5: Kumurika ingamba zifatika zo kurwanya ikoreshwa

ry’ibiyobyabwenge mu rubyiruko.





activities

Ibyigwa


Yahinnye anahimba umwandiko akurikiranya neza ingingo

156 | P a g e



Gihamya Isuzuma

Amajwi, amashusho n’inyandiko ku ngamba zifatika zo kurwanya ikoreshwa ry’ibiyobyabwenge mu rubyiruko


Yego Oya

Ingamba zifatika zo kurwanya ikoreshwa ry’ibiyobyabwenge mu rubyiruko

Umwanzuro

Umusaruro w’inyigisho 3.6: Kugaragaza amategeko y’igenamajwi mu izina mbonera.







Yagaragaje amategeko y’igenamajwi mu izina mbonera


activities

Ibyigwa


Yamuritse ingamba zifatika zo kurwanya ikoreshwa ry’ibiyobyabwenge mu

rubyiruko

157 | P a g e

Gihamya Isuzuma

Ibisubizo by’imyitozo ku mategeko y’igenamajwi mu izina mbonera


Yego Oya

Amategeko y’igenamajwi mu izina mbonera

Umwanzuro

158 | P a g e

LU 4: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza uburyo bunyuranye bwo gufata neza ibidukikije.

4


Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko yumva umwandiko ku nsanganyamatsiko yerekeye uburyo bunyuranye bwo gufata neza ibidukikije mu ngiro zitandukanye.

Gusubiza neza ibibazo mu mvugo iboneye ku mwandiko.

Gusoma neza umwandiko yubahiriza utwatuzo n’isesekaza.

Guhimba no kumurika umwandiko akurikiranya neza ingingo.

Kumurika no gusobanura ibikorwa by’abanyamwuga bishobora kwangiza ibidukikije.

Gukoresha neza indangahantu

Amasaha 6


umwandiko ku nsanganyamatsiko yerekeye uburyo bunyuranye bwo gufata neza ibidukikije mu

ngiro zitandukanye.

Umwandiko ku nsanganyamatsiko yerekeye gufata neza ibidukikije;

Ibimenyetso by’uteze amatwi atarogoye.


y’umwandiko; Ihimbamwandiko; Ibikorwa

by’abanyamwuga bishobora kwangiza ibidukikije;

Isesekaza n’utwatuzo; Indangahantu.

o Gutega amatwi umwandiko ku nsanganyamatsiko yerekeye gufata neza ibidukikije.

o Kutarogoya ufite ijambo nta mpamvu. o Gusubiza ibibazo byo kumva

umwandiko n’ inyunguramagambo. o Kuvumbura insanganyamatsiko

ivugwa mu mwandiko. o Gusoma bucece. o Gusoma mu matsinda. o Gusoma aranguruye agaragaza

isesekaza. o Gukorera mu matsinda, bungurana

ibitekerezo ngamba zo kurengera ibidukikije.

o Gukora inshamake y’umwandiko. o Kujya impaka ku ngaruka zo kwangiza

ibidukikije. o Gukoresha neza indangahantu.

- Ibitabo bikubiyemo imyandiko ku kurengera ibidukikije;

- Ibitabo by’ikibonezamvugo;


n’inkoranyamuga; - Amafoto.


activities

Ibyigwa

159 | P a g e



Gihamya Isuzuma



Yego Oya

Umwandiko ku nsanganyamatsiko yerekeye gufata neza ibidukikije


Umwanzuro

Umusaruro w’inyigisho 4.2: Gusubiza neza ibibazo mu mvugo iboneye ku mwandiko.






Yashubije neza ibibazo mu mvugo iboneye ku mwandiko


activities

Ibyigwa



ku nsanganyamatsiko yerekeye uburyo bunyuranye bwo gufata neza ibidukikije

mu ngiro zitandukanye

160 | P a g e


Gihamya Isuzuma



Yego Oya

Inyunguramagambo


Umwanzuro

Umusaruro w’inyigisho 4.3: Gusoma neza umwandiko yubahiriza utwatuzo n’isesekaza.






Gihamya Isuzuma



Yasomye neza umwandiko yubahiriza utwatuzo n’isesekaza


activities

Ibyigwa

161 | P a g e


Yego Oya


Umwanzuro

Umusaruro w’inyigisho 4.4: Guhimba no kumurika umwandiko akurikiranya neza ingingo






Gihamya Isuzuma

Amajwi, amashusho n’inyandiko ku ihimba n’imurikamwandiko


Yego Oya

Ihimbamwandiko

Umwanzuro


Yahimbye anamurika umwandiko akurikiranya neza ingingo


activities

Ibyigwa

162 | P a g e

Umusaruro w’inyigisho 4.5: Kumurika no gusobanura ibikorwa by’abanyamwuga bishobora

kwangiza ibidukikije.






Gihamya Isuzuma

Amajwi n’amashusho ku bisobanuro by’ ibikorwa by’abanyamwuga bishobora kwangiza ibidukikije


Yego Oya

Ibikorwa by’abanyamwuga bishobora kwangiza ibidukikije

Umwanzuro


Yataramye akoresheje ubuvanganzo bwizwe.


activities

Ibyigwa

163 | P a g e

Umusaruro w’inyigisho 4.6: Gukoresha neza indangahantu.






Gihamya Isuzuma

Ibisubizo ku mikoreshereze y’indangahantu


Yego Oya

Indangahantu

Umwanzuro


Yakoresheje neza indangahantu


activities

Ibyigwa

164 | P a g e

LU 5: Gukoresha Ikinyarwanda kiboneye uwiga agaragaza akamaro k’ubutabazi bw’ibanze no kwandika yubahiriza imyandikire y’Ikinyarwanda.

5


Gukoresha Ikinyarwanda kiboneye uwiga agaragaza ko yumva ikinamico ku nsanganyamatsiko yerekeye akamaro k’ubutabazi bw’ibanze mu ngiro zitandukanye.

Gusubiza ibibazo mu mvugo iboneye ku ikinamico.

Gusoma ikinamico yubahiriza uturango twayo.

Guhimba no gukina ikinamico ahuza imvugo n’ingiro.

Gukoresha mu mvugo n’inyandiko amagambo akwiye avuga ibice n’ingingo by’umubiri.

Kwandika yubahiriza ifatana n’itandukana ry’amagambo.

Amasaha 6


ikinamico ku nsanganyamatsiko yerekeye akamaro k’ubutabazi bw’ibanze mu ngiro

zitandukanye.

Ikinamico ku nsanganyamatsiko yerekeye k’ubutabazi bw’ibanze;

Ibimenyetso by’uteze amatwi atarogoye;

Inyunguramagambo ku ngeri y’ikinamico;

Amagambo akwiye avuga ibice n’ingingo z’umubiri;

Ingingo z’umuco n’amateka;

Udukino ku nsanganyamatsiko k’ubutabazi bw’ibanze.

Ifatana n’itandukana ry’amagambo.

o Gutega amatwi ikinamico ku nsanganyamatsiko yerekeye ubutabazi bw’ibanze.

o Kutarogoya ufite ijambo nta mpamvu. o Gusubiza ibibazo byo kumva ikinamico

n’inyunguramagambo. o Kuvumbura insanganyamatsiko ivugwa mu

ikinamico. o Gusoma bucece ikinamico. o Gusoma bakuramwa baranguruye bigana

abakinankuru. o Gukorera mu matsinda, bungurana

ibitekerezo ku nsanganyamatsiko ivugwa mu ikinamico.

o Kujya impaka ku ngaruka z’ingeso yo kudatabara abari mu kaga.

o Kubahiriza ifatana n’itandukana ry’amagambo.

o Gutahura no gukosora amakosa yubahiriza itandukana n’ifatana ry’amagambo.

- Ibitabo bikubiyemo imyandiko;

- Ibitabo by’ikibonezamvugo ;

- SEDE (CD); - Disiketi ; - Ikibaho; - Marikeri; - Murandasi; - Inkoranyamagambo; - Amabwiriza ya Minisitiri

N0 001/2014 yo ku wa 08/10/2014 agenga imyandikire y’Ikinyarwanda nk’uko yasohotse mu Igazeti ya Leta N0 41 bis yo ku wa 13/10/2014.


activities

Ibyigwa

165 | P a g e



Gihamya Isuzuma



Yego Oya

Ikinamico ku nsanganyamatsiko yerekeye k’ubutabazi bw’ibanze


Umwanzuro

Umusaruro w’inyigisho 5.2: Gusubiza ibibazo mu mvugo iboneye ku ikinamico.






Yashubije ibibazo mu mvugo iboneye ku ikinamico


activities

Ibyigwa


Uwiga yakoresheje Ikinyarwanda kiboneye agaragaza ko yumva ikinamico ku

nsanganyamatsiko yerekeye akamaro k’ubutabazi bw’ibanze mu ngiro

zitandukanye

166 | P a g e


Gihamya Isuzuma



Yego Oya

Inyunguramagambo Inyunguramagambo ku ngeri y’ikinamico

Ingingo z’umuco n’amateka

Umwanzuro

Umusaruro w’inyigisho 5.3: Gusoma ikinamico yubahiriza uturango twayo.






Gihamya Isuzuma

Amajwi n’amashusho uwiga asoma ikinamico


Yasomye ikinamico yubahiriza uturango twayo


activities

Ibyigwa

167 | P a g e


Yego Oya


Umwanzuro

Umusaruro w’inyigisho 5.4: Guhimba no gukina ikinamico ahuza imvugo n’ingiro.






Gihamya Isuzuma

Amajwi n’amashusho n’inyandiko ku ikinamico


Yego Oya

Udukino ku nsanganyamatsiko y’ubutabazi bw’ibanze

Umwanzuro


Yahimbye anakina ikinamico ahuza imvugo n’ingiro


activities

Ibyigwa

168 | P a g e

Umusaruro w’inyigisho 5.5: Gukoresha mu mvugo n’inyandiko amagambo akwiye avuga ibice

n’ingingo by’umubiri.






Gihamya Isuzuma

Ibisubizo ku myitozo y’ikoreshwa ry’ amagambo akwiye avuga ibice n’ingingo by’umubiri


Yego Oya

Amagambo akwiye avuga ibice n’ingingo z’umubiri

Umwanzuro

Umusaruro w’inyigisho 5.6: Kwandika yubahiriza ifatana n’itandukana ry’amagambo.





activities

Ibyigwa


Yakoresheje mu mvugo n’inyandiko amagambo akwiye avuga ibice n’ingingo

by’umubiri


activities

Ibyigwa

169 | P a g e



Gihamya Isuzuma

Ibisubizo ku myitozo y’ ifatana n’itandukana ry’amagambo


Yego Oya

Ifatana n’itandukana ry’amagambo

Umwanzuro

Ibitabo n’inyandiko byifashishijwe:

BIZIMANA S, KAYUMBA C., (2011), Inkoranya y’ikinyarwanda mu Kinyarwanda, IRST, 2ème, Edition

BIZIMANA, S., RWABUKUMBA, G., (2011), Inkoranya y’ikinyarwanda mu Kinyarwanda, IRST, 1ère

Edition

CHARMEAUX, E., (1975), La lecture à l’école, Cédix, Paris.

CONFÉRENCE DES MINISTRES DE L’EDUCATION DES ETATS D’EXPRESSION FRANÇAISE, (1986),

Promotion et intégration des langues nationales dans les systèmes éducatifs, Librairie Honoré

Champion, Paris.

COUPEZ A. (1961) Grammaire Rwanda Simplifiée, Usumbura

Dictionnaire Rwandais-Français, Edition abrégée et adaptée par Irénée JACOB.

EDITION BAKAME (2010) Ikinyarwanda Ikibonezamvugo cy’amashuri abanza n’ayisumbuye, Kigali

FOUNTAIN PUBLISHERS, (2011), Ikinyarwanda, Igitabo cy’umunyeshuri, Umwaka wa 4, Fountain

Publishers, Kigali

FOUNTAIN PUBLISHERS, (2011), Ikinyarwanda, Igitabo cy’umwarimu, Umwaka wa 5, Fountain

Publishers, Kigali

FOUNTAIN PUBLISHERS, (2011), Ikinyarwanda, Igitabo cy’umwarimu, Umwaka wa 6, Fountain

Publishers, Kigali


Yanditse yubahiriza ifatana n’itandukana ry’amagambo

170 | P a g e

GAGNÉ, G., PAGÉ, M. na ARRAB, E, (2002), Didactique des langues maternelles. Questions actuelles

dans différentes régions du monde, De Boeck Universitégions du monde, De Boeck Université,

Bruxelles.

GASIMBA F.X (2004), Inganzo y’Ubwanditsi, Prix Kadima . Paris, OIF

INTEKO NYARWANDA Y’URURIMI N’UMUCO (RALC),( 2013), Indangagaciro z’Umuco w’u Rwanda,

Imfashanyigisho ibanza, Kigali

KAGIRANEZA Z. (1989), Igitaramo ku mateka y’u Rwanda, MINESUPRESS

MINEDUC (2008), Ikinyarwanda : Imyandiko mfashanyigisho, Igitabo cy’Umunyeshuri, NCDC, Kigali

MINISTERI Y’AMASHURI ABANZA N’AYISUMBUYE (1986), Ikinyarwanda: Ikibonezamvugo cyo mu

Cyiciro cya Gatatu, Kigali

UNIVERSITY OF RWANDA/COLLEGE OF EDUCATION (2014), Umusogongero ku Buvanganzo Nyarwanda

, Kigali.

VANHOVE J. (1941), Essai de Droit Coutumier du Ruanda, Bruxelles, Librairie Falk fils.

171 | P a g e

C C M B P 4 0 1 - BUSINESS PLAN DEVELOPMENT

CCMBP401 Develop a business plan


Credits: 3 30

Sector: All

Sub-sector: All


Purpose statement

This module covers the skills, knowledge and attitude to develop a business plan which is

linked to organisational strategic outcomes and facilitates the achievement of service

delivery. The module will allow the learner to identify elements of business plan, develop

business plan in line with the identified elements, establish strategies to monitor, evaluate

and update the business plan (Contingency plan) and present a business plan.

172 | P a g e


Not applicable







1. Identify elements of business plan 1.1 Proper analysis of business environment in accordance

with identified business idea.

1.2 Appropriate conduct of business feasibility study in line

with business environment analysis results

1.3 Correct definition of business plan elements

2. Write a business plan in line with the

identified elements

2.1 Proper description of the business in accordance with

business environment analysis results

2.2 Proper design of business production plan in line with

results from business environment analysis

2.3 Clear design of marketing plan in line with market

feasibility study and business products

2.4 Accurate develop of business staffing requirement plan

in line with business activities

2.5 Proper design of business financial plan in line with

business needs

3. Establish strategies to monitor,

evaluate and update the business plan-

contingency plan

3.1 Clear identification of risk in accordance with business

environment

3.2 Accurate assessment of risk associated to the business

in line with the business plan developed

3.3 Clear explanation of business contingency plan

concepts

3.4 Accurate development of contingency plan in

accordance of assessed risks

4. Present a business plan

4.1 Accurate preparation of business plan presentation in

accordance with business plan Clearly explain Clear

different ways to present the business plan

4.2 Appropriate presentation of a business plan

173 | P a g e

LU 1: Identify elements of business plan.

1

Learning Outcomes:

1. Analyse business environment in accordance with identified business idea.

2. Conduct business feasibility study in line with business environment analysis results

3. Define elements of business plan 4 Hours

Learning Outcome 1.1: Analyse business environment in accordance with identified business

idea.

Meaning of business environment

Meaning of business situation

Types of business environment.

Internal environment

Financial resources

Assets

Human resources

Technological resources

External environment

Suppliers of Inputs

Customers

Marketing Intermediaries

Competitors

Publics

Economic environment

Social and Cultural environment

Political and Legal environment

Technical environment

Demographical environment

Natural environment

o Brainstorming

o Questions and answers

o Story telling

o Problem solving

o Role play

o Practical exercise

- Flipchart

- Marker pen

- Internet

- Reference books

- Case studies

- scenarios

- SWOT analysis

template

- Industry trends

analysis

template


174 | P a g e

Learning Outcome 1.1: Analyse business environment in accordance with identified business

idea. (Cont’d)

Current industrial trends analysis:

Industry rivalry (Degree of

competition among existing

firms)

Treat of substitutes (products

or services)

Bargaining power of buyers

Bargaining power of suppliers

Barriers to entry (threat of new

entrants)

SWOT analysis of the business

o Brainstorming


o Story telling

o Problem solving

o Role play


- Flipchart

- Marker pen

- Internet

- Reference books

- Case studies

- scenarios

- SWOT analysis template

- Industry trends analysis

template





Written evidence

Oral evidence

Product evidence

Multiple choice exercises

Essay& Cases study

True or false questioning

Sentence completion

Observation checklist

A produced industrial analysis


Proper analysis of business environment in accordance with identified business

idea.


175 | P a g e

Checklist Score

Yes No

Types of business environment.

Analysis of business environment

Current industrial trends analysis

SWOT analysis of the business

Observation

Learning Outcome 1.2: Conduct business feasibility study in line with business environment

analysis results

Meaning of business feasibility study

Purpose of business feasibility study

Components of business feasibility

study

Product feasibility

Market feasibility

Organizational feasibility

Financial feasibility

Recommendations and conclusion

Steps involved in feasibility analysis

Step 1. Conduct a preliminary

analysis

Step 2. Prepare a projected income

statement

Step 3. Conduct a market survey

Step 4. Plan business organization

and operations

Step 5. Prepare an opening day

balance sheet

Step 6. Review and analyze all data

Step 7. Make "go/no go" decision

o Brainstorming


o Problem solving

o Story telling


- Flipchart

- Marker pen

- Pen

- Internet

- Reference books

- Case studies

- scenarios

- Feasibility study

template


176 | P a g e





Written

Product evidence


Essay& Cases study


Sentence completion

Problem solving

A produced business feasibility study.

Checklist Score

Yes No

Identification of purpose of business feasibility study

Identification of components of business feasibility study

Performing steps involved in feasibility analysis

Observation


Appropriately conduct business feasibility study in line with business

environment analysis results

177 | P a g e

Learning Outcome 1.3: Define elements of business plan

Meaning of the term business plan

Difference between business plan and project plan

Importance of the business plan

The needs of the business plan Internal use External use

Elements of business plan Title/cover Page Executive Summary Description of the business Production plan Marketing plan Business staff plan Financial plan

Risk associated to the business Meaning of business risk Types of risks associated to the

business activities

o Brainstorming o Questions and answers o Story telling o Problem solving

- Flipchart - Marker pen - Pen - Internet - Reference books - Case studies - scenarios





Written

Performance


Essay& Cases study


Sentence completion


Correctly define elements of business plan


178 | P a g e

Checklist Score

Yes No

Difference between business plan and project plan

Importance of the business plan

The needs of the business plan

Identification of business plan elements

Observation

179 | P a g e

LU 2: Write a business plan in line with the identified elements

2

Learning Outcomes:

1. Describe the business 2. Design business production plan in line with results from business

environment analysis 3. Design marketing plan in line with market feasibility study and

business products 4. Design business staff in line with business activities 5. Develop business financial plan in line with business needs

20 Hours

Learning Outcome 2.1: Describe the business

Title Page Business name Business logo Product mark Address Name of person who developed the

business In which month and year plan is

issued.

Executive summary the name and location of the

business Type of business to be done the industry/market of the business the uniqueness of the

products/services and what proprietary rights of the business

the current stage of development for the venture

the legal form of the organization and why

the key management personnel and what skills do they have that will help the business

o Oral presentation o Brainstorming o Questions and answers o Practical exercise

- Flipchart - Marker pen - Pen - Internet - Reference books - Case studies - Business plan template

Including questions that guiding trainee to write a business plan


180 | P a g e

Learning Outcome 2.1: Describe the business (Cont’d)

Executive summary (Cont’d) Projection of sales the break-even Who is requesting the funds For what purpose are the funds

being requested the expected benefits of this

investment to your company funds repayment collateral to be used to secure a

loan the business financial milestones

Description of the business The rationale of the business idea Structure of the business What is the type of the business

(Manufacturing? Services? Construction?

Business mission Business vision Business objectives Competitive advantage of the

business


- Flipchart - Marker pen - Pen - Internet - Reference books - Case studies - Business plan template

Including questions that guiding trainee to write a business plan





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced business caver page and description of the business.


Proper description of the business in accordance with business environment

analysis results


181 | P a g e

Checklist Score

Yes No

Cover page- 1page

Executive summary-1 page

Description of the business

Reflecting business idea

Observation

Learning Outcome 2.2: Design business production plan in line with results from business

environment analysis

Product design Branding and Packaging

Business premises and plant location Location and reason of the choice House or land for the production

Equipment and machinery required types, quality and quantity for the

production

Production planning process under which the production

will pass through

Raw materials The amount of raw materials

needed to produce a given quantity of product

Amount of each ingredient that will be needed to formulate a batch/set of product

Competing technologies the technology to be used during the

production process technologies that should be

developed by other and affect your business


- Flipchart - Marker pen - Pen - Internet - Reference books - Case studies - Business plan

template Including questions that guiding trainee to write a business plan


182 | P a g e

Learning Outcome 2.2: Design business production plan in line with results from business

environment analysis (Cont’d)

Manufacturing and operations the cost of manufacturing Reduction of the manufacturing cost

Quality control and ongoing service plan to avoid defects or imperfections

of products Monitoring or inspection that you

intend to build into the production process

strategies will you use to satisfy the customer changing preferences

Labour requirements Types of workers needed during

production process the required skills of each workers

Operations The design of your production

operations

Utilities and office consumables Consumables needed in the

production

Packaging equipment required Types of materials that you will use to

package your product Source of supply and the quantity

needed The terms and conditions of suppliers

Importance of business product





183 | P a g e





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced production plan of the business.

Checklist Score

Yes No

Product design Identification of business premises and plant location Estimation of equipment and machinery required Designing production planning Estimation of raw materials Setting competing technologies Manufacturing and operations Quality control and ongoing service Labour requirements Operations Utilities and office consumables Packaging equipment required Importance of business product

Observation


Proper designing of business production plan in line with results from business

environment analysis

184 | P a g e

Learning Outcome 2.3: Design marketing plan in line with market feasibility study and business

products

Market research (Customer description)

Market Analysis Geographical location of the customers The size of the different market

segments? The current and past trends affecting the

market you plan to enter

Competition analysis Major competitors the SWOT of your competitors Use their weakness to compete them strategy to address the threats

Target market core customer group of customers that made you to start

your business

Marketing objectives market share The level of sales Market intermediaries

Product description Product positioning the proportions of sales revenue for each

type of product/service Economic value of your products/services

Price of products/services

Place Where will you locate your business and

why At which market will you sell your

product? What is channel of distribution of your

product

Promotion How will you communicate to customers

the availability of your product How will you offer discount to customer

- Oral presentation

- Brainstorming

- Questions and answers

- Practical exercise

- Flipchart

- Marker pen

- Pen

- Internet

- Reference books

- Case studies

- Business plan

template Including

questions that

guiding trainee to

write a business

plan


185 | P a g e

Learning Outcome 2.3: Design marketing plan in line with market feasibility study and business

products (Cont’d)

Market Strategies What will be the partners of your

business How will you manage your

customers How will you increase market

share

Ongoing marketing evaluation What methods will you use to

track customer satisfaction What methods will you use to

track the effectiveness of your marketing activities

What communication will you use to get feedback from customers

Marketing budget What will be the cost of

marketing activities

- Oral presentation

- Brainstorming

- Questions and answers

- Practical exercise

- Flipchart

- Marker pen

- Pen

- Internet

- Reference books

- Case studies

- Business plan

template Including

questions that guiding

trainee to write a

business plan





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced marketing plan of the business plan.


Clearly design marketing plan in line with market feasibility study and business

products


186 | P a g e

Checklist Score

Yes No

Market research Target market Marketing objectives Product description Price Place Promotion Market Strategies Ongoing marketing evaluation Marketing budget

Observation

Learning Outcome 2.4: Design business staff in line with business activities

Job analysis What are the business

activities

Job description How each task will be

performed

Job specifications What are the performance

requirements to a specific task

Organizational structure What is the hierarchy of the

staff

- Oral presentation - Brainstorming - Questions and answers - Practical exercise




187 | P a g e





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced developed business staff.

Checklist Score

Yes No

Job analysis

Job description

Job specifications

Organizational structure

Observation


Accurately develop business requirements in terms of staffing in line with

business activities

188 | P a g e

Learning Outcome 2.5: Develop business financial plan in line with business needs

Total cost

Start-up requirements plan Cost items (What are the cost items

your business will need in its first year of implementation

Cost : how much each item cost Source of funds: what are the source

of fund: What is the share owner

Projected cash flow statement for the first three years what is the estimated profit in three years?) Details Period of twelve months

Projected Income: Profit & Loss statement for the first three years How your business will vary in

term of income for 3 years

Projected balance sheet for the first three years What will be the financial position

of your business in the first three years

Liquidity ration What is the business ability to pay

its short term obligations

Debt Equity ratio

Return of investment ratio What is profitability percentages on

business performance How efficiently the company will use

their total assets base to generate sales

Breakeven point At which point your business, product

will become financially viable

Payback period At which period the business will

cover cash invested on its asset

Projected sales plan

Loan payment plan


- Flipchart - Marker pen - Pen - Internet - Reference

books - Case studies - Business plan



189 | P a g e





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced business financial plan.

Checklist Score

Yes No

Total cost

Start-up requirements plan

Projected Income (Profit & Loss) statement for the first three years

Projected balance sheet for the first three years

Projected cash flow statement for the first three years

Liquidity ration

Debt Equity ratio

Return of investment ratio

Breakeven point

Payback period

Projected sales plan

Loan payment plan

Observation


Properly design business financial plan in line with business needs

190 | P a g e

LU 3: Establish strategies to monitor evaluate and update the business plan (Contingency plan).

3

Learning Outcomes:

1. Analyse risk in accordance with business environment 2. Assess identified risks in accordance with business plan

developed 3. Explain business contingency plan concepts 4. Development contingency plan in accordance of assessed risks

3 Hours

Learning Outcome 3.1: Analyse risk in accordance with business environment

Meaning of Monitoring, Evaluation and Updating business plan

Important tools used in updating business plan CANVAS model Marketing plan review

Importance of Monitoring and Evaluation

Steps involved in risk analysis. Identify threats Financial Technical Political Natural Structural Threats identification tools:

SWOT Analysis PESTEL Analysis

Estimate risks (Quantitative and Qualitative risk estimation)

Risk estimation tools: Risk impact chart Probability chart

o Oral presentation

o Brainstorming



- Flipchart

- Marker pen

- Pen

- Internet

- Reference books

- Case studies

- Risk analysis

template


191 | P a g e





Written evidence

Oral


Essay& Cases study


Sentence completion


Checklist Score

Yes No

Meaning of monitoring, evaluation and updating business plan

Important tools used in updating business plan

Meaning of risk analysis

Importance of risk analysis

Steps involved in risk analysis

Steps involved in risk analysis

Observation


Clearly identified risk in accordance with business environment

192 | P a g e

Learning Outcome 3.2: Assess identified risks in accordance with business plan developed

Factors influencing risks assessment

SWOT analysis

What factors are critical for

the success of your plan?

What risk does your plan

should face?

Analyze the source of the

risk, the probability of it

happening and the effects

What measures can you take

to avoid these risks?

Define operational plan

PESTEL analysis

What factors are critical

for the success of your

plan in relation with

politics, economy, social,

technological,

environment and legal

What measures can you

take to avoid these risks

Define operational plan

o Brainstorming

o Oral presentation

o Group discussion

o Documentary research

o Internet research



- Flipchart

- Markers

- Pen

- Internet

- Reference books

- Case studies

- Business plan

- Computer





Accurately assess risk associated to the business in line with the business plan

developed


193 | P a g e


Written evidence

Oral


Essay& Cases study


Sentence completion


Checklist Score

Yes No


Observation

Learning Outcome 3.3: Explain business contingency plan concepts

Meaning of contingency plan

Purpose of contingency plan

Importance of contingency plan

Types of business contingency plan

o Brainstorming on identifying

meaning of key words

o Oral presentation

o Group discussion



o Internet research

- Flipchart

- Markers

- Pen

- Internet

- Reference books

- Case studies

- Business plan

- Computer





Briefly explain business contingency plan concepts


194 | P a g e


Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced schedule

Checklist Score

Yes No





Observation

Learning Outcome 3.4: Development contingency plan in accordance of assessed risks

Steps involved in contingency plan

Identifying requirements related to

specific contingency plan

Cost Calculation of requirements

identified

Appreciation of company capacity

to cover risks identified

Decide choice to undertake

Adaptation

Complementarity

Abandon

Specific strategies to make the

contingency plan operational

Describe the risk statement

Define the protocol

o Brainstorming

o Oral presentation

o Group discussion


o Internet research



- Flipchart

- Markers

- Pen

- Internet

- Reference books

- Case studies

- Role play scenarios

- Business plan

- Computer


195 | P a g e





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced contingency

Checklist Score

Yes No

Steps involved in contingency plan

Specific strategies to make the contingency plan operational

Observation


Accurate development of contingency plan in accordance of assessed risks

196 | P a g e

LU 4: Present a business plan

4

Learning Outcomes:

1. Explain different ways to present the business plan 2. Explain different ways to present the business plan 3. Present a business plan

3 Hours

Learning Outcome 4.1: Explain different ways to present the business plan

Purpose of business plan presentation Financing support Strategic orientation Attracting investors

Types of preparation required Content preparation Material preparation Psychological preparation

Steps involved in preparation of business plan presentation

Analyze your audience Select a topic Define the objective of the presentation

of business plan. Prepare the body of the business plan to

be presented and anticipate the questions from audience

Prepare the suggestions and conclusion. Practice delivering the presentation of

business plan

Presentation content Business idea Market Marketing strategy

o Brainstorming

o Group discussion



- Flipchart

- Markers

- Pen

- Internet

- Reference books

- Case studies

- play scenarios

- Computer


197 | P a g e





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced presentation of business plan

Checklist Score

Yes No

Purpose (Why) of business plan presentation

Types of preparation required

Steps involved in preparation of business plan presentation

Observation


Accurately prepare of business plan presentation in accordance with business

plan

198 | P a g e

Learning Outcome 4.2: Explain different ways to present the business plan

The business plan shall be presented

shareholder

stakeholder

Procedures involved in business plan

presentation

Connect with your audience

Business like

Simple language

Presentation touch at a

personal level

Paint a picture in your audience’ minds

Pick out great images and

visual

Lasting impression

Put credibly content

Use statistics and data

Charts

Graph

o Brainstorming Questions

and answers

o Group discussion

o Role play

- Flipchart

- Markers

- Pen

- Internet

- Reference books

- Case studies

- scenarios

- Computer

- Internet





Written evidence

Oral


Essay& Cases study


Sentence completion



Clearly explain different ways to present the business plan


199 | P a g e

Checklist Score

Yes No

Types of audience to whom to present a business plan

Procedures involved in business plan presentation

Observation

Learning Outcome 4.3: Present a business plan

Techniques to present your business plan Only write key points Don’t read them, speak about

them Use visualization, pictures,

symbols, colours, tables Short, concise, come to the point,

not more than 10 min. React positive to questions Use body language, voice,

appearance Try to convince

Integrating comments, suggestions and remarks in the business plan

Planning to maintain and enforce relationship with stakeholders (audience) for further collaboration

o Brainstorming o Group discussion o Questions and answers o Role play

o Internet o Reference books o Case studies o scenarios o Computer o Internet





Appropriately present a business plan


200 | P a g e


Written evidence

Oral

Performance


Essay& Cases study


Sentence completion


Video

photos

Checklist Score

Yes No

Techniques to present your business plan

Integrating comments, suggestions and remarks in the business plan

Planning to maintain and enforce relationship with stakeholders (audience) for further

collaboration

Observation

References:

Omagor, P. a. (2010). Entrepreneurship education for advanced level students.

Ssempijja, M. (2011). Entrepreneurship education for advanced level and business institutions,

third edition. Uganda: Kyambogo University.

SANGSTER, F. W. (2005). Bussiness accounting, tenth edition. UK: Pearson Education

Limited.

Read more: http://www.businessdictionary.com/definition/breakeven-point.html

http://www.businessdictionary.com/definition/breakeven-point.html

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C C M I A 4 0 1 - INDUSTRIAL ATTACHMENT PROGRAM (IAP)

CCMIA401 Integrate the workplace


Credits: 30 300

Sector: All

Sub-sector: All


Purpose statement

This module describes the skills, knowledge and attitudes required to integrate the

learners/internee in workplace for an industrial attachment program. The module will allow

the learner to investigate and secure industrial attachment place, deal with workplace

challenges, comprehend the whole process of the industrial attachment program and be able

to demonstrate the competencies acquired at school in the real workplace.

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All the modules covered at REQF level 4.







1. Investigate and secure industrial

attachment place

1.1 Accurate description of types of industries

1.2 Appropriate mapping of the industry organizational

structure

1.3 Proper identification of importance of industrial

attachment

1.4 Accurate collection of information on different

industries where one can carry his/her IAP

1.5 Proper selection of industrial attachment place based

on training package

1.6 Appropriate application of correspondences

2. Deal with workplace challenges 2.1 Proper identification of industrial attachment

challenges

2.2 Careful development of ways/ strategies to overcome

industrial attachment challenges

2.3 Regular creativity and innovation in accordance with

work situation

3. Get briefed on industrial attachment

program

3.1 Proper setting of industrial attachment goals.

3.2 Proper description of IAP documents

3.3 Clear explanation on how IAP assessment is conducted.

4. Develop one’s competencies on the

workplace

4.1 Expected competencies are fully developed

4.2 Trainee logbook is completely and well filled

4.3 Proper description of gained work experience

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LU 1: Investigate and secure industrial attachment place.

1

Learning Outcomes:

1. Describe types/categories of industry. 2. Map the industry organizational structure 3. Identify importance of industrial attachment 4. Collect information on different industries 5. Select industrial attachment place based on training package 6. Apply correspondences 10 Hours

Learning Outcome 1.1: Describe types/categories of industry.

Definition of terms Firm Sector Industry Company Organization Factory Enterprise

Industry classification Primary industry Genetic industry Extractive industry Manufacturing industry Construction industry Service industry

Industry sectors

o Small group work

o Large group discussion

o Observation of pictures

o Presentation of videos

o Group discussions

o Group work on the industry

classification.

o Site visit

- Pictures and videos of

various industries

- Reference books

- Chalkboard

- Projector

- Power Point

presentation on

categories of industry



Accurate description of types of industries.


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Written evidence

Oral evidence

Product evidence

Essay (extended responses) Sentence completion Expose /presentation

Concept / mind map (organizational chart)

Checklist Score

Yes No

Types of industries

Industry classification

Industry sectors

Observation

Learning Outcome 1.2: Map the industry organizational structure

Purpose of organizational

structure

Benefits to use

organizational chart

Types of organizational

structure.


o Individual work

o Pair work

o Small group work


o Learning through pictures.

o mapping the industry

organizational structure

- Sample of organizational

structure

- Reference books

- Chalkboard

- Projector

- Power Point presentation

on mapping the industry

organizational structure

- Pictures



Appropriate mapping of the industry organizational structure.


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Written

Oral evidence

Expose /presentation Concept / mind map (organizational chart)

Checklist Score

Yes No

Organizational Chart

Observation

Learning Outcome 1.3: Identify importance of industrial attachment

Benefits of IAP

Characteristics of IAP

o Small group work


o Asking questions

o Group work on the IAP

characteristics.

o Research on IAP.

- Reference books

- Chalkboard

- Projector

- Power Point

presentation on

importance of

industrial attachment





Proper identification of importance of industrial attachment


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Written

Oral evidence

Multiple choice True or false question Matching Sentence completion Expose /presentation

Learning Outcome 1.4: Collect information on different industries

industry location

Industry type

Industry size

o Observation of the environment

o Research on the industry types

and size

o Guided learning on how to collect

information

o Learning through maps

o Asking questions

o Group work on the given topic

o Industry visit

- Reference books

- Chalkboard

- Projector

- Power Point

presentation on

collection of

information on

different industries




Checklist Score

Yes No

Importance of industrial attachment

Observation


Accurate collection of information on different industries where one can carry

his/her IAP.


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Written

Oral



Learning Outcome 1.5: Select industrial attachment place based on training package.

IAP selection criteria

Training package

Tasks related to the field.

Working hours

o Reflection on the training

package

o Pair sharing of selection criteria

of IAP place

o Discussions

o Asking questions

o Industry visit

- Reference books

- Chalkboard

- Projector

- Power Point

presentation on

selection of industrial

attachment)




Checklist Score

Yes No

Information about:

industry location

Industry type

Industry size

Recorded information on different industries where one can carry out his/her IAP

Observation


Proper selection of industrial attachment place based on training package


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Oral

Question and answer

Learning Outcome 1.6: Apply correspondences

Use of workplace documents.

IAP application letter

Curriculum vitae

E-mail

Complain letter

Thanks letter

o Research on how to use

workplace documents

o Guided learning on how to

write workplace documents

o Asking questions

o Group work on the

interpretation of the workplace

documents

- Sample of IAP

application letter

- Sample of Curriculum

vitae

- Sample of Complain

letter

- Sample of thanks letter

- Reference books

- Chalkboard

- Projector

- Correspondences




Checklist Score

Yes No

Appropriate industrial attachment place based on training package

Observation


Appropriate application of correspondences.


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Written

Product

Short responses

Different Workplace documents

Checklist Score

Yes No

Workplace documents / completed Checklist

Essential element of workplace documents

Observation

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LU 2: Deal with workplace challenges.

2

Learning Outcomes:

1. Identify industrial attachment challenges 2. Develop ways/strategies to overcome industrial attachment

challenges 3. Discuss creativity and innovation at work place

20 Hours

Learning Outcome 2.1: Identify industrial attachment challenges

IAP challenges (before ,During and

After)

Budget issues

Cope with a new work situation

Insufficient of industrial

attachment place

Lack of assistance from industrial

attachment in charge

Industry attitude toward interns

o Observation of the

environment

o Group discussion on IAP

challenges

o Pair sharing of IAP challenges.

- Reference books

- Projector

- Power Point presentation

on creativity and

innovation





Proper identification of industrial attachment challenges.


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Written evidence

Oral



Matching

Sentence completion

Expose (presentation).

Checklist Score

Yes No

List Possible industrial attachment challenges.

Observation

Learning Outcome 2.2: Develop ways/strategies to overcome industrial attachment challenges

Effective strategies to enhance IAP

Partnership with industries

Collaboration/Regular contact

Early Preparation of IAP

Tips for Overcoming Your IAP

Challenges

Being patient

Meet new people

Effective communication

o Pair sharing on effective

strategies to enhance IAP

o Brainstorming on the way to

overcome IAP challenges.

o Research on effective

strategies and tips to

overcome IAP challenges

o Asking questions

o Group discussion on ways to

overcome IAP challenges

- Reference books

- Chalkboard

- Projector

- Power Point

presentation on

creativity and

innovation



Careful development of ways/ strategies to overcome industrial attachment

challenges.


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Written evidence

Performance

Essay (short responses /extended responses) Role play Scenarios Scenarios – Completed checklist.

Checklist Score

Yes No

Possible ways/strategies to overcome industrial attachment challenges

Observation

Learning Outcome 2.3: Discuss creativity and innovation at work place

Ways to develop creativity in

the workplace.

Ways to promote innovation

in your workplace.

o Pair sharing of effective ways to

promote creativity and innovation

o Research on good ways to develop

creativity and innovation

o Asking questions

o Discussions on ways to promote and

develop creativity and innovation

- Reference books

- Chalkboard

- Projector

- Power Point

presentation on

creativity and

innovation)





Regular creativity and innovation in accordance with work situation.


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Written evidence

Multiple choice True or false question

Essay (short responses /extended responses)

Checklist Score

Yes No

List of possible ways to develop creativity and innovation on the workplace

Observation

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LU 3: Get briefed on industrial attachment program.

3

Learning Outcomes:

1. Set industrial attachment goals. 2. Describe of IAP documents. 3. Explain how IAP assessment is conducted.

5 Hours

Learning Outcome 3.1: Set industrial attachment goals.

Goals of industrial attachment

o Group discussion on the IAP

goal

o Research on the IAP goals

o Asking questions

o Individual work on the

setting of own IAP goals

- Hand out on industrial

attachment goals.





Written evidence

Oral

Essay (short responses /extended responses) Multiple choice True or false question Question and answer


Proper setting of industrial attachment goals.


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Checklist Score

Yes No

Essential elements of IAP documents

Observation

Learning Outcome 3.2: Describe of IAP documents.

IAP Logbooks:

IAP list of competencies to be

developed

IAP attendance sheet

IAP agreement

IAP report form

IAP Evaluation form

IAP interview form

o Presentation

o Small group work on the

interpretation of IAP

logbooks

o Exercise on the completion

of IAP logbooks

o Guided learning on how to

complete IAP logbooks

- Logbooks





Written evidence

Oral


Essay& Cases study


Sentence completion



Accurately assess risk associated to the business in line with the business plan

developed


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Checklist Score

Yes No


Observation

Learning Outcome 3.3: Explain how IAP assessment is conducted.

Written tests

Performance evidence(marked by company supervisor)

Respond to interview questions

o Presentation by trainees and trainer

o Discussion on IAP assessment is conducted

o Asking questions

- Vocational tools - Task sheets





Written evidence

Oral

Product


Essay& Cases study


Sentence completion


A produced schedule


Briefly explain business contingency plan concepts


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Checklist Score

Yes No





Observation

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LU 4: Develop one’s competencies on the workplace.

4

Learning Outcomes:

1. Develop competencies related to one’s field. 2. Fill in trainee logbook 3. Describe gained work experience

280 Hours

Learning Outcome 4.1: Develop competencies related to one’s field.

o Preform daily workplace routine tasks related to one’s field.

- Industry tools, equipment and consumables related to one’s field





Expected competencies are fully developed.


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Performance

Product

Checklist Score

Yes No

List of well performed activities

tasks given by industry (checklist)

Observation

Learning Outcome 4.2: Fill in trainee logbook

o Complete trainee logbook

o Complete IAP reports

o Complete IAP Evaluation

o Conduct IAP interview

- logbooks





Trainee logbook is completely and well filled.


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Performance

Product

Checklist Score

Yes No

List of well performed activities/ tasks given by industry (checklist)

Observation

Learning Outcome 4.3: Describe gained work experience

o Presentation on work experience related to one’s field

- Questionnaires related to work experience.





Written evidence

Oral


Essay (short responses / extended responses)photos


Proper description of gained work experience.


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Checklist Score

Yes No

Brief presentation of experience gained during the industrial attachment period

Observation

References:

1. http://www.differencebetween.net/business/difference-between-factory-and-industry/

2. https://www.capitalfm.co.ke/campus/students-5-things-you-need-to-do-to-secure-an-

attachment/

3. http://smallbusiness.chron.com/purpose-organizational-structure-3812.html

4. http://iamanentrepreneur.in/guru-gyan/importance-mapping-organisation-structure/

5. https://www.edrawsoft.com/why-use-orgchart.php

6. http://open.lib.umn.edu/strategicmanagement/chapter/9-3-creating-an-organizational-

structure/

7. http://www.differencebetween.com/difference-between-company-and-vs-industry/

8. https://hbr.org/2014/11/to-encourage-innovation-make-it-a-competition

9. http://www.innovationmanagement.se/2012/11/09/does-encouraging-creativity-in-the-

workplace-improve-innovation/

10. http://smallbusiness.chron.com/different-ways-file-documents-filing-cabinet-57513.html

11. https://www.thebalance.com/creating-a-document-management-system-2948084

12. http://www.wow.com/wiki/Technical_writing?s_chn=70&s_pt=source2&s_gl=US&v_t=content

13. https://bizfluent.com/how-5093085-write-daily-report.html

14. https://resources.workable.com/supervisor-job-description

15. https://ischool.syr.edu/infospace/2017/07/20/tips-overcoming-Industrial Attachment Program

(IAP)-challenges/

16. https://www.researchgate.net/profile/Frank_Twenefour/publication/272370787_Industrial_Tra

ining_Programmes_of_Polytechnics_in_Ghana_The_Pertinent_Issues/links/55056a6e0cf24cee3

a046df8/Industrial-Training-Programmes-of-Polytechnics-in-Ghana-The-Pertinent-Issues.pdf

17. https://toughnickel.com/misc/Challenges-faced-by-interns-Problems-commonly-found-in-

Industrial Attachment Program (IAP)s

18. Adu peproh J., Frank.B.K Twenefour (2015) industrial training program of polytechnics in Ghana:

the pertinent issues, Ghana

http://www.differencebetween.net/business/difference-between-factory-and-industry/

https://www.capitalfm.co.ke/campus/students-5-things-you-need-to-do-to-secure-an-attachment/

https://www.capitalfm.co.ke/campus/students-5-things-you-need-to-do-to-secure-an-attachment/

http://smallbusiness.chron.com/purpose-organizational-structure-3812.html

http://iamanentrepreneur.in/guru-gyan/importance-mapping-organisation-structure/

https://www.edrawsoft.com/why-use-orgchart.php

http://open.lib.umn.edu/strategicmanagement/chapter/9-3-creating-an-organizational-structure/

http://open.lib.umn.edu/strategicmanagement/chapter/9-3-creating-an-organizational-structure/

http://www.differencebetween.com/difference-between-company-and-vs-industry/

https://hbr.org/2014/11/to-encourage-innovation-make-it-a-competition

http://www.innovationmanagement.se/2012/11/09/does-encouraging-creativity-in-the-workplace-improve-innovation/

http://www.innovationmanagement.se/2012/11/09/does-encouraging-creativity-in-the-workplace-improve-innovation/

http://smallbusiness.chron.com/different-ways-file-documents-filing-cabinet-57513.html

https://www.thebalance.com/creating-a-document-management-system-2948084

http://www.wow.com/wiki/Technical_writing?s_chn=70&s_pt=source2&s_gl=US&v_t=content

https://bizfluent.com/how-5093085-write-daily-report.html

https://resources.workable.com/supervisor-job-description

https://ischool.syr.edu/infospace/2017/07/20/tips-overcoming-internship-challenges/

https://ischool.syr.edu/infospace/2017/07/20/tips-overcoming-internship-challenges/

https://www.researchgate.net/profile/Frank_Twenefour/publication/272370787_Industrial_Training_Programmes_of_Polytechnics_in_Ghana_The_Pertinent_Issues/links/55056a6e0cf24cee3a046df8/Industrial-Training-Programmes-of-Polytechnics-in-Ghana-The-Pertinent-Issues.pdf



https://toughnickel.com/misc/Challenges-faced-by-interns-Problems-commonly-found-in-internships

https://toughnickel.com/misc/Challenges-faced-by-interns-Problems-commonly-found-in-internships

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E L O C I 4 0 1 - CCTV CAMERA INSTALLATION

ELOCI401 Install CCTV Camera System

ELOCI Level: 4 Learning hours

Credits: 7 70

Sector: Technical Services



Purpose statement

This core module describes the skills, knowledge and attitudes required to install CCTV camera.

The learner will be able to select, arrange different materials, equipment and tools used during

CCTV camera installation. Moreover, he/she will be able to fix, connect and configure different

devices of a CCTV camera system including; monitor, connectors, cables, iDVR, AVR/NVR, IP

cameras or analog cameras and UPS.

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Basics of digital electronics

Elements of competence and performance criteria

Learning units describe the essential outcomes of a competence.




Elements of competence Performance criteria

1. Conduct site survey

1.1 Efficient study of the environmental requirements according to the work to be done

1.2 Adequate identification of the network structure and devices according to their types and specifications

1.3 Proper selection of tools, materials and equipment according to the work to be done.

1.4 Proper preparation of the workplace according to the work to be done.

2. Fix and connect the devices 2.1 Adequate Layout and fixation of trunking and cables conduits according to the standards

2.2 Proper fixation and mounting of cameras according to manufacturer’s catalog

2.3 Correct connection of cameras and controller devices according to CCTV camera system installation standards

3. Configure, test the system and

handover the work done

3.1 Convenient configuration of the CCTV camera system according to the manufacturer’s instructions

3.2 Appropriate testing of the CCTV camera system according to the testing techniques

3.3 Appropriate cleaning of the working area according to the cleaning techniques

3.4 Appropriate elaboration of the installation report according to reporting techniques

3.5 Proper provision of the invoice according to the work done

3.6 Convenient suggestion of maintenance contract according to manufacturer instructions.

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LU 1: Conduct site survey

1

Learning Outcomes:

1. Study the environmental requirements according to the work to

be done.

2. Identify the network structure and devices according to their

types and specifications

3. Select tools, materials and equipment according to the work to

be done

4. Prepare the workplace according to the work to be done

10 Hours

Learning Outcome1.1Study the environmental requirements according to the work to be

done.

Classification of CCTV camera system installation based on environmental requirements

Indoor Outdoor

Installation requirements for indoor and outdoor CCTV camera

Coverage area Visual angle Temperature Humidity Technology(analog/IP

camera)

o Brainstorming on classification of CCTV camera installation based on environmental requirements

o Brainstorming on Installation requirements for indoor and outdoor

o Group discussion on classification of CCTV camera system installation based on environmental requirements

o Group discussion on Installation requirements for indoor and outdoor CCTV camera system

o Documentary research on environmental requirements

1. Books 2. Handout notes 3. White board 4. Black board 5. chalk 6. Projector 7. Marker pen 8. Eraser 9. Flipchart 10. Video aid


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Oral

Product evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open question Expose (presentation) Interview Task: Study the environmental requirements (checklist)

Checklist Score

Yes No

Classification of CCTV camera installations based on environmental requirements

Identification of installation requirements for indoor CCTV camera system

Identification of installation requirements for outdoor CCTV camera system

Adequacy of information about the environmental requirements study

Provision of the study report

Observation


Conduct site survey

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Learning Outcome 1.2 Identify the network structure and devices according to their types and

specifications

Definition of network structure and network device

Types of network structure /topology

Physical Topology: Ring topology Mesh topology Bus topology Star topology

Logical topology IP address classes

Commonly used network devices

Switch Access point

Types of network media: Wireless media Wired media(Ethernet

cable, fibers)

o Brainstorming on the types of network structure /topology

o Group discussion on the types of network structure /topology and devices

o Practical exercises on the use of network devices with their specification

o Documentary research on network structure and devices

- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet






Oral

Product evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open question Expose (presentation) Interview Task: Study the environmental requirements (checklist)


Conduct site survey


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Checklist Score

Yes No

Identification of different types of network structure

Identification of commonly used network devices

Identification of different types of network media

Observation

Learning Outcome 1.3: Select tools, materials and equipment according to the work to be

done

Definition of tools, materials and equipment

Types of tools and their use Screw drivers Pliers Hammer Allen keys Soldering iron Di-soldering pump CCTV Cable stripper CCTV Cable crimping tool( for RG-

58,59) Ethernet cable crimping tool

Types of equipment and their use iDVR NVR Camera UPS Digital multi-meter Cable tester Handheld CCTV Monitor LCD service Monitor

o Brainstorming on the types of tools, materials and equipment

o Group discussion on the types of tools, materials and equipment

o Practical exercises on the use of tools, materials and equipment

o Documentary research on tools, materials and equipment

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Screw drivers - Pliers - Hammer - Allen keys - Soldering iron - Di-soldering

pump - CCTV Cable

stripper - CCTV Cable

crimping tool( for RG-58,59)

- Ethernet cable


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IP Camera tester PPE Drilling machine Screwdriver machine

Types of materials and their use Soldering tin Glue Silicon Insulator tape Screws Universal anchors Trunking, Cables (Coaxial, fiber optics,

twisted pair) flexible pipes Ladder Connectors(RJ45,BNC,Video

balloon) junction box

Difference between tools, materials and equipment

crimping tool - Digital multi-

meter - Cable tester - Handheld CCTV

Monitor - LCD service

Monitor - IP Camera tester - PPE - Drilling machine - Screwdriver

machine - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal

anchors - Trunking, Cables

and wires - Connectors - UPS - NVR - DVR





Written

performance

Oral

Product evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Task: Select tools, equipment and materials needed for CCTV camera system installation (checklist)


Conduct site survey.

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Checklist Score

Yes No

Selection of tools required for CCTV camera system installation

Selection of materials required for required for CCTV camera system installation

Selection of equipment required for CCTV camera system installation

Observation

Learning Outcome 1.4: Prepare the workplace according to the work to be done

Arrangement techniques of tools, materials and equipment in the workplace

Arrangement by type Arrangement by

manufacturer instruction

Setup of workplace trespassing signs/ notice

o Brainstorming on arrangement techniques of different tools, materials and equipment in workplace

o Group discussion on the arrangement of different tools, materials and equipment

o Practical exercises on the arrangement of tools, materials and equipment

o Documentary research on work place

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Screw drivers - Pliers - Soldering iron - Di-soldering pump - CCTV Cable stripper - CCTV Cable crimping tool(

for RG-58,59) - Ethernet cable crimping

tool - Digital multi-meter - Cable tester - Handheld CCTV Monitor - LCD service Monitor - IP Camera tester - PPE - Drilling machine - Screwdriver machine - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Trunking, Cables and

wires - Connectors

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Written evidence

Oral


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Select tools, equipment and materials needed for CCTV camera system installation (checklist)

Checklist Score

Yes No

Arrangement of required tools

Arrangement of required materials

Arrangement of required equipment

Setup of trespassing signs/notice

Observation


Conduct site survey.

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LU 2: Fix and connect the devices

2

Learning Outcomes:

1. Fix trunking and cable conduits according to the standards

2. : Fix and mount Camera according to manufacturer’s catalog

3. Connect cameras and controller devices according to CCTV

camera system installation standards 40 Hours

Learning Outcome 2.1 Fix trunking and cable conduits according to the standards

Definition of cable conduits and cable trunking

Classification of cable

conduits and trunking;

Based on size

(section);

Based on the

nature of material

(PVC, metallic)

Techniques for fixing and

connecting cables conduits

and trunking:

Planning the route of the cables conduits and trunking

Measurement of

trunking and cables

length

o Brainstorming on classification of cables conduits and trunking

o Group discussion on classification of cables conduits and trunking

o Illustration of cables conduits and trunking

o Brainstorming on techniques for fixing and connecting cables conduits and trunking

o Group discussion on techniques for fixing and connecting cables conduits and trunking.

o Practical exercises on fixing, connecting and closing cables conduits and trunking

o Documentary research on cable conduits and trunking

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Cables conduits and trunking

11. Gloves 12. Helmet 13. Safety shoes 14. Overall 15. Overcoat 16. Goggles 17. Nose mask 18. Earmuff 19. Screw drivers 20. Pliers 21. Drilling machine 22. Hammer 23. Screwdriver machine 24. Glue


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Cutting cable conduits

and trunking

Joining cable conduits

and trunking (: Straight

joint, ‘T’ joint, ‘L’

joint(450), ‘L’ joint

straight, Through joint)

Bending cable conduits

and trunking

Drilling and fixing of cable conduits and trunking

25. Silicon 26. Screws

- Universal anchors





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Place cable trunking for a given CCTV camera system installation (checklist)

Checklist Score

Yes No

Selection of cable conduits and trunking based on section

Selection of cable conduits and trunking based on nature of material

Application of techniques for fixing and connecting cable conduits and trunking

Adequacy of planning the route line for cable conduits and trunking

Adequacy of drilling and fixing cable conduits and trunking

Adequacy of cutting cable conduits and trunking


Fix and connect the devices

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Adequacy of joining cable conduits and trunking

Adequacy of bending cable conduits

Observation

Learning Outcome 2.2 : Fix and mount Camera according to manufacturer’s catalog

Types of Camera and their use Analog IP

Steps of fixing and mounting the camera:

fixing the stand mounting the camera Positioning the camera to the

desired angle

o Brainstorming on types of Camera and their use

o Group discussion on types of Camera and their use

o Practical exercises on different types of camera

o Group discussion on Steps of Mounting the camera

o Practical exercises on mounting the camera

o Practical exercises on the use of controller devices

o Documentary research on fixation and mounting the cameras

- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver

machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun

machine - Air blow gun - Digital multi-meter - Soldering tin - Glue


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- Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - 3D joystick - Joystick for NVR - Joystick for IP

Camera - NVR keyboard

controller - Precision camera

controller - LED display 3D IP

keyboard controller





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Fix the stand and mount the camera(checklist)

Checklist Score

Yes No

Selection of camera

Selection of camera stand

Adequacy of fixing the camera stand

Adequacy of mounting the camera on stand



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Adequacy of positioning the camera

Observation

Learning Outcome 2. 3 Connect cameras and controller devices according to CCTV camera

system installation standards

Types of controllers devices: 3D joystick Joystick for NVR Joystick for IP Camera NVR keyboard controller Precision camera controller LED display 3D IP keyboard

controller

Connection steps of analog camera Connection of analog

camera and monitor to NVR/iDVR

Connection of NVR/iDVR, Camera, and monitor to UPS

Connection of UPS to the power source

Supplying power to the system

Connection of IP camera Connection of IP camera,

Monitor and controller devices to NVR

Connection of NVR, Camera, and monitor to UPS

Connection of UPS to the power source.

Supplying power to the system

o Brainstorming on the types of controllers devices

o Group discussion on the types of controllers devices

o Brainstorming on analog and IP cameras connection

o Group discussion on analog and IP cameras connection standards

o Practical exercises on connecting CCTV camera system

o Documentary research on connecting cameras and controller devices

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - UPS - IP camera - Analog camera - iDVR - NVR - Monitor - VGA cables - 3D joystick - Joystick for NVR - Joystick for IP

Camera - NVR keyboard

controller - Precision camera

controller - LED display 3D IP

keyboard controller


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Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Connect CCTV camera system (checklist)

Checklist Score

Yes No

Respect of devices’ tagging /terminals

Adequacy of termination

Observation



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LU 3: Configure, test the system and handover the work done

3

Learning Outcomes:

1. Configure the CCTV camera system according to the manufacturer’s instructions

2. Test the CCTV camera system according to the testing techniques

3. Clean the working area according to the cleaning techniques 4. Elaborate the installation report according to reporting

techniques

5. Provide the invoice according to the work done 6. Suggest the maintenance contract according to

manufacturer instructions

20 Hours

Learning Outcome 3.1: Configure the CCTV camera system according to the manufacturer’s

instructions

Configuration of iDVR/NVR and Switch/Access point

Connection of NVR/iDVR to the network

Assigning IP to the NVR/iDVR Setting up the port to the

switch/Access point Setting up the DNS account Configuration by following the

instructions

Brainstorming on configuration of iDVR/NVR and switch/Access point

o Group discussion on configuration of iDVR/NVR and switch/Access point

o Practical exercise on configuration of iDVR/NVR and switch/Access point

o Documentary research on configuration of iDVR/NVR and switch

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Ethernet cables - VGA Cables - Switch - iDVR - Monitor - NVR


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Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Configure the CCTV camera system (checklist)

Checklist Score

Yes No

Configuration of iDVR/NVR

Assigning of IP addresses

Setup of switch forward port

Setup of DNS account

Observation

Learning Outcome 3.2 Test the CCTV camera system according to the testing techniques

Testing the functionality of CCTV camera Checking of the network

availability Scanning the available of the

camera on the monitor

o Brainstorming on testing the functionality of CCTV camera

o Group discussion on testing the functionality of CCTV camera system

- Books - Handout notes - White board - blackboard - Projector - Marker pen



Configure, Test the system and handover the work

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Checking the quality of image Checking the auto recording and

video saving

o Practical exercises on testing of CCTV camera system

o Documentary research on testing of CCTV camera system

- Eraser - Flipchart - Video aid - Internet - IP camera tester - Cable tester





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test the CCTV camera system (checklist)

Checklist Score

Yes No

Functionality Testing

Continuity testing

Observation



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Learning Outcome 3.3. Clean the working area according to the cleaning techniques

Tools, materials and equipment used to clean the workplace Vacuum cleaner Lags or cotton waste Cleaning solutions Brush

Collection and arrangement of tools and equipment

Arrangement of non-used materials (consumables)

Cleaning of working area Cleaning techniques Tools used in cleaning

Waste materials management Types of waste materials

(recyclable, bio-degradable, non- bio-degradable)

Treatment of waste materials

o Brainstorming on the collection and arrangement of tools and equipment

o Group discussion on cleaning techniques

o Physical demonstration of the cleaning equipment and waste types

o Practical exercises on use of cleaning equipment and waste disposal

o Documentary Research cleaning techniques

- Books - Books - Internet - User’s manual - Service manual - Journals - Vacuum cleaner - Lags or cotton

waste - Cleaning solutions - Brush - Handout notes





Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Performance evidence Task: Clean the working area (checklist)




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Checklist Score

Yes No

Selection of cleaning tools

Selection of cleaning materials

Selection of cleaning equipment

Arrangement of non-used materials

Management of waste materials

Application of cleaning techniques

Observation

Learning Outcome 3.4: Elaborate the installation report according to reporting techniques

Elaboration of the installation report

Format of the installation report

(Business full address, introduction,

body,

conclusion/recommendation/way

forward)

o Brainstorming on how to prepare the installation report

o Group discussion on the preparation of the installation report

o Documentary Research reporting techniques

- Books - Handout notes - Internet - Samples of

installation report







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Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Performance evidence Task: Clean Task: Elaborate the installation report for CCTV camera system (checklist)

Checklist Score

Yes No

Identification of types of report

Respect of installation report format

Observation

Learning Outcome 3.5: Provide the invoice according to the work done

Types of invoices Proforma invoice Invoice

Difference between invoice and proforma invoice

Elaboration of invoice /proforma invoice

Format of the invoice (Business name, Tin number, company name and address, customer bank account, item number, item name, item specification, item quantity, item unit price and item total price)

o Brainstorming on how to prepare the invoice

o Group discussion on the preparation of the invoice

o Practical exercises on invoice o Documentary research on

invoice

- Books - Handout notes - Internet - Computer - Printer - Papers - pens - Samples of invoice


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Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Product evidence Task: Elaborate the invoice for CCTV camera system installation

activity (checklist)

Checklist Score

Yes No

Identification of types of invoices

Respect of invoice format

Observation

Learning Outcome 3.5: Learning Outcome 3.6: Suggest the maintenance contract according to

manufacturer instructions

Manufacturers instructions on maintenance activities for different types of CCTV camera system

Suggestion/negotiation of the maintenance conntract based on

o Brainstorming on maintenance activities

o Group discussion on maintenance activities

o Group discussion on

- Books - Handout notes - Internet - Computer - Printer




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manufacturers instructions

Elaboration of maintenance contract; Elements of the contract:

Obligation agreements of both parties

Job description Job timeframe Allocation of risks Insurance Price review and adjustments

when amendments is required

Full contact of contracting parties

Stamps and signature of contracting parties

Termination of contract

suggestion and negotiation of a maintenance contract

o Practical exercises on elaboration of maintenance contract

o Documentary research maintenance contract

- Papers - pens - Samples of

maintenance contract





Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview



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Checklist Score

Yes No

Identification of recommended maintenance activities

Respect of maintenance contract format

Terms of contract

Proper suggestion of maintenance contract

Observation

Reference books: 1. Work Readiness Training Programme – Trainer’s Manual, Akazi Kanoze – Youth Livelihoods Project. 2. Work Readiness Training Programme – Participant’s Manual, Akazi Kanoze – Youth Livelihoods

Project.

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E L O C R 4 0 1 - CCTV CAMERA SYSTEM REPAIR

ELOCR401 Repair CCTV camera system

RTQF Level: 4 Learning hours

Credits: 7 70

Sector: Technical services

Sub-sector: Electronic services


Purpose statement

This core module describes the skills, knowledge and attitudes required to repair CCTV camera

system. The learner will be able to select and arrange different materials, equipment and tools

used when repairing CCTV camera system. Moreover, he/she will be able to diagnose and

troubleshoot CCTV camera system including software and hardware faults

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CCTV Camera system installation







1. Prepare for CCTV camera repair

1.1 Proper identification of PPE according to the work to be done

1.2 Appropriate selection of tools, equipment and materials according to the work to be done

1.3 Proper preparation of the workplace according to the work to be done

2. Rectify the fault

2.1 Convenient identification of the faults according to their types

2.2 Proper troubleshooting of software faults according to the technical specifications

2.3 Proper troubleshooting of hardware faults according to the technical specifications.

2.4 Correct testing of the CCTV camera system according to the testing techniques


3. Report the work 3.1 Appropriate elaboration of the repair report according to reporting techniques


3.3 Convenient suggestion of maintenance contract according to manufacturer instructions

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LU 1: Prepare for CCTV camera system repair

1

Learning Outcomes:

1. Identify PPE according to the work to be done 2. Select tools, equipment and materials according to the work to be

done 3. Prepare the workplace according to the work to be done

5 Hours

Learning Outcome1.1 describe charging system components

Types of PPE Gloves Helmet Safety shoes Overall Overcoat Goggles Nose mask Earmuff

Use of PPE

o Brainstorming on the types of PPE o Group discussion on the use of PPE o Physical demonstration of different

types of PPE o Documentary research on PPE

- Books - Handout notes - White board - Black board - chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff


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Written

performance

Multiple choice


Matching

Sentence completion

Presentation

Ticking

Interview

Checklist Score

Yes No

Selection of gloves

Selection of nose mask

Selection of Goggles

Selection of overcoat/overall

Selection of safety shoes

Observation


Prepare for CCTV camera system repair

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Learning Outcome 1.2 Select tools, equipment and materials according to the work to be done

Definition of tools, material and equipment

Types of tools and their use Screw drivers Pliers Hammer Allen keys Soldering iron Di-soldering pump Crimping tool

Types of equipment and their use Digital multi-meter PPE IP camera tester Cable tester Drilling machine Screwdriver machine Air blow gun

Types of materials and their use Soldering tin Glue Silicon Insulator tape Screws RJ45 BNC Universal anchors Cables and wires trunks


o Brainstorming on the types of different tools, materials and equipment

o Group discussion on the use of different tools, materials and equipment

o Practical exercises on selection of tools, materials and equipment

o Documentary research on tools, equipment and materials

- Books - Handout notes - White board - Black board - chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires


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Performance

Multiple choice


Matching

Sentence completion

Ticking


Interview

Task: Select tools, equipment and materials needed for CCTV camera

system repair (checklist)

Checklist Score

Yes No

Selection of tools required for CCTV camera system repair

Selection of materials required for CCTV system camera repair

Selection of equipment required for CCTV camera system repair

Observation





o Brainstorming on the arrangement of different tools, materials and equipment

o Group discussion on the arrangement of different tools, materials and

- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen



Prepare for CCTV camera system repair

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Setup of workplace trespassing signs/ notice

equipment o Brainstorming on the

workplace trespassing signs/notice setup

o Practical exercises on arrangement of tools, materials and equipment

o Documentary research on workplace

- Eraser - Flipchart - Video aid - Internet - Computer - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires





Prepare for CCTV camera system repair.

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Written

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Prepare the workplace for CCTV camera system repair (checklist)

Checklist Score

Yes No




Setting up trespassing notice

Observation

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LU 2: Rectify the fault

2

Learning Outcomes:

1. Identify the fault according to their types 2. Troubleshoot software faults according to the technical

specifications 3. Troubleshoot hardware faults according to the technical

specifications 4. Test the CCTV camera system according to testing techniques 5. Clean the working area according to the cleaning techniques

60 Hours

Learning Outcome 2.1 Identify the fault according to their types

Classification of faults: software faults hardware faults

Frequent software faults Video latency Unupgraded NVR firmware Abnormal NVR video IP address conflict Unreachable IP camera

Frequent hardware faults Poor lighting No camera image Camera image distorted Loss of connection Detection triggered by

foliage Detection triggered by

overspill Insufficient power

o Brainstorming on different types of faults,

o Group discussion on different types of faults.

o Documentary research on faults

- Books - Handout notes - White board - Blackboard - chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - NVR


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Written evidence

Oral evidence

Product evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Checklist Score

Yes No

Identification of frequent software fault

Identification of frequent hardware fault

Observation

Learning Outcome 2.2 Troubleshoot software faults according to the technical specifications

Rectification of frequent software faults

Video latency Unupgraded NVR

firmware Abnormal NVR video IP address conflict Unreachable IP camera

o Brainstorming on different types of CCTV software faults.

o Group discussion on different types of CCTV software faults.

o Practical exercises on troubleshooting of CCTV camera system software

- Books - Handout notes - White board - Blackboard - chalks - Projector - Marker pen - Eraser - Flipchart



Proper identification of the fault according to their types

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o Documentary research on software troubleshooting

- Video aid - Internet - NVR - IP camera - Monitor





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: troubleshoot the CCTV camera system software fault

(checklist)

Checklist Score

Yes No

Identification of fault

Repair of the fault

Observation


Proper troubleshooting of software faults according to the technical

specifications

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Learning Outcome 2. 3 Troubleshoot hardware faults according to the technical specifications

Rectification of frequent hardware faults

Poor lighting No camera image Camera image distorted Loss of connection Detection triggered by

foliage Detection triggered by

overspill Insufficient power

o Brainstorming on different types of hardware faults.

o Group discussion ondifferent types of hardware faults

o Practical exercises on troubleshooting of hardware

o Documentary research on hardware troubleshooting

- Books - Handout notes - White board - Blackboard - chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - NVR - IP camera - Monitor - Computer





Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: troubleshoot the CCTV camera system hardware fault

(checklist)Observation checklists


Proper fixation of the door lock code system devices according to the standards


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Checklist Score

Yes No

Identification of the fault

Replacement of defective part/device

Adjustment of defective part/device

Observation

Learning Outcome 2. 4 Test the CCTV camera system according to testing techniques

Functionality Testing of CCTV camera system

Checking of the network availability

Scanning the available cameras on the monitor

Checking the quality of image

Checking the auto recording and video saving

o Brainstorming on CCTV camera testing equipment

o Group discussion on CCTV camera testing equipment

o Practical exercises on IP camera, monitor, and cables testing

o Documentary research on CCTV camera testing

- Books - Handout notes - White board - Blackboard - chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - IP camera tester - Cable tester





Testing the CCTV Camera system according to the testing techniques.


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Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Test the CCTV camera system (checklist)

Checklist Score

Yes No

Checking of the network availability

Scanning the availabilities of the camera on the monitor

Checking the quality of image

Checking the auto recording and video saving

Observation

Learning Outcome 2. 5 Clean the working area according to the cleaning techniques








o Brainstorming on Tools, materials and equipment used to clean the workplace

o Group scission on Tools, materials and equipment used to clean the workplace



o Physical demonstration on the use of cleaning equipment

o Illustration of waste types o Practical exercises on collecting

tools and equipment and waste disposal

o Documentary research on cleaning techniques

- Books - Blackboard - Chalks - whiteboard - Internet - User’s manual - Service manual - Journals - Vacuum cleaner - Lags or cotton

waste - Cleaning

solutions - Brush


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Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Test the CCTV camera system (checklist)

Checklist Score

Yes No







Observation


Proper cleaning of the working area according to the cleaning techniques.

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LU 3: Report the work

3

Learning Outcomes:

7. Elaborate the repair report according to reporting techniques 8. Repair or replace damaged alternator external wiring

components 9. Test charging system

5 Hours

Learning Outcome 3.1: Elaborate the repair report according to reporting techniques

Elaboration of the installation report

Format of the installation report

(Business full address, introduction,

body,

conclusion/recommendation/way

forward)



o Documentary Research on reporting techniques

- Books - Handout notes - Internet - Printer - Computer - Papers - pens - Hand-out notes - Samples of

installation report





Appropriate elaboration of the repair report according to the reporting

techniques


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Written evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Elaborate the CCTV camera system repair report

(checklist)Practical activities

Checklist Score

Yes No


Respect of repair report format

Observation

Learning Outcome 3.2 Provide the invoice according to the work done

Types invoices Proforma invoice Invoice


Elaboration of invoice /proforma invoice Format of the invoice (Business

name, Tin number, company name and address, customer bank account, item number, item name, item specification, item quantity, item unit price and item total price)



o Practical exercises on invoice

o Documentary research on invoice

- Books - Handout notes - Internet - Printer - Computer - Papers - pens - Samples of

invoice


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Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Elaborate the invoice for CCTV camera system repair activity

(checklist)

Checklist Score

Yes No



Observation


Proper provision of invoice according to the work done.

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Learning Outcome 3.3. Suggest the maintenance contract according to manufacturer

instructions

Manufacturers instructions on maintenance activities for different types of CCTV Camera system

Suggestion/negotiation of the maintenance contract based on manufacturers instructions










o Group discussion on suggestion and negotiation of a maintenance contract


o Documentary research on maintenance contract

- Books - Handout notes - Internet - Printer - Computer - Papers - pens - Samples of






Convenient suggestion of maintenance contract according to the manufacturer’s

instructions.


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Written evidence

Oral evidence


Matching

Sentence completion

Ticking

Open questions


Interview Practical activity

Checklist Score

Yes No



Terms of contract


Observation

Summative Assessment

Integrated situation Resources

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Assesment Criterion 1: Quality of Process

Checklist Score

Yes No

Indicator: Tools, equipment and materials are selected

Tools

Observation

Assesment Criterion 2: Quality of product

Checklist Score

Yes No

Observation

Assesment Criterion 3: Relevance

Checklist Score

Yes No

Observation

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Assesment Criterion 4: Safety

Checklist Score

Yes No

Observation

Reference books:

3. Work Readiness Training Programme – Trainer’s Manual, Akazi Kanoze – Youth Livelihoods Project.

4. Work Readiness Training Programme – Participant’s Manual, Akazi Kanoze – Youth Livelihoods Project.

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E L O W R 4 0 1 - WALKTHROUGH METAL DETECTOR REPAIR

ELOWR401 Repair walkthrough metal detector


Credits: 4 40




Purpose statement

This core module describes the skills, knowledge and attitudes required to repair handheld metal

detector. The learner will be able to select and arrange different materials, equipment and tools used

when repairing handheld metal detector. Moreover, he/she will be able to troubleshoot different faults

of handheld metal detector.

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Basics of Digital Electronics


Learning units describe the essential outcomes of a competence

Performance criteria describe the required performance needed to demonstrate achievement of the

learning unit



1. Prepare for walkthrough metal detector repair




2. Rectify the fault 2.1 Proper identification of the faults according to their types

2.2 Correct adjustment/replacement of defective part/device according to technical specifications

2.3 Appropriate testing of the handheld metal detector according to the testing techniques

2.4 Proper cleaning of the working area according to the cleaning techniques.

3. Report the work 3.3 Appropriate elaboration of the repair report according to the reporting techniques.



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LU 1: Prepare for walkthrough metal detector repair

1

Learning Outcomes:

1. Identify PPE according to the work to be done 2. Select tools , equipment and materials according to the work to be


4 Hours

Learning Outcome1.1 Identify PPE according to the work to be done


Use of PPE



- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff


271 | P a g e





Written

performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation)

Checklist Score

Yes No

Selection of gloves





Observation


Prepare for walkthrough metal detector repair

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Definition of tools, material and equipment.

Types of tools and their use Screw drivers Pliers Allen keys Soldering iron Di-soldering pump Cleaning brush Magnifying glass

Types of equipment and their use Digital multi-meter PPE Screwdriver machine Air blow gun Di-soldering gun machine Handheld metal detector

Types of materials and their use Soldering tin Glue Silicon Insulator tape Screws Electronic components


o Brainstorming on the types of different tools, materials and equipment.

o Group discussion on the use of different tools, materials and equipment.



- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun

machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Electronic

components - Walk through metal

detector and accessories


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Performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Oral evidence Expose (presentation) Interview Performance evidence Task: Select tools, equipment and materials needed for walkthrough

metal detector repair (checklist)

Checklist Score

Yes No

Selection of equipment required for walkthrough metal detector repair

Observation




o Brainstorming on the arrangement of different tools, materials and equipment.

o Group discussion on the

- Books - Handout notes - White board - Black board - Chalks




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handheld metal detector tools, materials and equipment arrangement.


o Documentaryresearch on handheld metal detector tools, materials and equipment arrangement

- Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Pliers - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic components - Handheld detector





Prepare for workthrough metal detector repair

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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview Performance evidence Task: Prepare the workplace for workthrough metal detector repair (checklist)

Checklist Score

Yes No




Observation

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2

Learning Outcomes:

1. Identify the fault according to their types 2. Adjust the defective part/ device according to technical

specifications 3. Test the workthrough metal detector according to the testing

techniques 4. Clean the walking area according to the clearing techniques

60 Hours


Introduction to walkthrough detectoroperation

Main components and their functions;

Two panels (A and B);

Detection unit Controller module Power module AC jumper cord Power cord LCD display

Accessories of walkthrough metal detector and their use;

Battery backup module

Desktop remote control

Magnadolly wheel transporter

Adhesive floor mounts

o Brainstorming on working principle of walkthrough metal detector and general faults that occur in Walkthrough metal detector.

o Group discussion on working principle of Walkthrough metal detector and general faults that occur in Walkthrough metal detector.

o Documentary research on Walkthrough metal detector faults

o Faults identification through observations










Stabilizer bars


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Stabilizer bars CMA interface

module Operation Test

Piece (OTP) and Flat Test Piece (FTP)

Assembling, disassembling and fixing of walkthrough metal detector according to manufacturer instructions

General faults that occur in walk through metal detector system;

Battery failure Electronic circuitry

faults Sensitivity faults

CMA interface module

Operation Test Piece (OTP) and Flat Test Piece (FTP)










Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview

Checklist Score

Yes No

Description of walkthrough metal detector operation

Identification of different parts and accessories of a walkthrough metal detector


Rectify the fault

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Identification of frequent faults that occur in walkthrough metal detector

Observation

Learning Outcome 2.2 Adjust the defective parts / device according to technical specification

Replacement/adjustment of defective devices/components.

Testing techiniques for walkthrough metal detector;

Continuity testing Voltage measurement Functionality testing

o Practical exercises on troubleshooting of Walkthrough metal detector

- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Screwdriver


machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws


279 | P a g e

- Electronic components

- Walk through metal detector






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Adjust/ Replace the defective part/device of the

walkthrough metal detector (checklist)

Checklist Score

Yes No

Disassembling the walkthrough metal detector

Replacement of the defective part

Adjustment of the defective part

Re-assembling the walkthrough metal detector

Observation


Rectify the fault

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Learning Outcome 2. 3 Test the walkthrough metal detector according to the testing

techniques





- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun

machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic components - Walk through metal

detector


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Written

performance

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test the walkthrough metal detector (checklist)

Checklist Score

Yes No

Continuity testing

Voltage measurement

Functionality testing

Observation




Arrangement of non-used



o Physical demonstration on the cleaning of the working area

o Practical exercises on collecting tools and equipment and waste

- Books - Internet - User’s manual - Service manual - Journals - Cleaning tools

and materials



Rectify the fault

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materials (consumables)





disposal o Documentary research on

workplace cleaning techniques






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Task: Clean the working area (checklist)

Checklist Score

Yes No








Observation


Rectify the fault

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3

Learning Outcomes:

1. Elaborate the repair report according to reporting techniques 2. Provide the invoice according to the work done 3. Suggest the maintenance contract according to walkthrough

innstructions

4 Hours


Elaboration of the maintenance report Format of the installation report

(Business full address, introduction, body, conclusion/recommendation/way forward)

o Brainstorming on how to prepare the repair report

o Group discussion on the preparation of the repair report


- Books - Internet - Hand-out notes - Black board - Chalks - Pens - Computer - Paper - printer - Projector - Eraser - Samples of repair

report



Report the work


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Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Elaborate the walkthrough metal detector repair report (checklist)

Checklist Score

Yes No



Observation



Difference between proforma invoice and invoice

Elaboration of invoice /Proforma invoice




o Practical exercises on invoice preparation

o Documentary Research on invoice

- Books - Handout notes - Internet - Pens - Computer - Paper - printer - Samples of

invoice


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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the invoice for walkthrough metal detector repair

activity (observation checklist)

Checklist Score

Yes No



Observation


Report the work

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Learning Outcome 3.3. Suggest the maintenance contract according to walkthrough

instructions

Manufacturers instructions on maintenance activities for different types of handheld detector

Suggestion/negotiation of the maintenance contract based on manufacturers instructions;



















Report the work


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Written evidence Multiple choice True or false question Matching Sentence completion Ticking Open question Oral evidence Expose (presentation) Interview

Checklist Score

Yes No



Terms of contract


Observation

Reference books:



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E L O D R 4 0 1 - DOOR LOCCK CODE SYSTEM REPAIR

ELODR401 Repair door lock code system


Credits: 5 50




Purpose statement

This core module describes the skills, knowledge and attitudes required to repair a door lock

code system. The learner will be able to select and arrange different materials, equipment

and tools used when repairing a door lock code system. Moreover, he/she will be able to

troubleshoot different faults (software and hardware) of a door lock code system.

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Door lock code system installation







1. Prepare for door lock code system

repair







2.3 Proper troubleshooting of hardware faults according to the technical specifications

2.4 Correct testing of the door lock code system according to the testing techniques





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LU 1: Prepare for door lock code system repair

1

Learning Outcomes:



5 Hours

Learning Outcome1.1 Identify PPE according to the work to be done.


Use of PPE



- Books - Handout notes - White board - Blackboard - Chalks - Pens - Papers - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - PPE





Prepare for door lock code system repair


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• Written or performance

Written evidence

Multiple choice


Matching

Checklist Score

Yes No

Selection of gloves





Observation

Learning Outcome 1.2 Select tools, equipment and materials according to the work to be

done


Types of tools and their use Screw drivers Pliers Hammer Allen keys Soldering iron Di-soldering pump

Types of equipment and their use

Digital multi-meter PPE Drilling machine Screwdriver machine Air blow gun Di-soldering gun





- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask


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machine

Types of materials and their use

Soldering tin Glue Silicon Insulator tape Screws Universal anchors Cables and wires Electronic

components


- Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun

machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components






Multiple choice


Matching

Sentence completion

Ticking Oral evidence

Multiple choice


Matching

Sentence completion Ticking Performance evidence

Task: Select tools, equipment and materials needed for door lock

code system repair (checklist)



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Checklist Score

Yes No

Selection of tools required for door lock code system repair

Selection of materials required for door lock code system repair

Selection of equipment required for door lock code system repair

Observation





Setup of workplace trespassing signs/notice


o Group discussion on the arrangement of different tools, materials and equipment.



- Books - Handout notes - White board - Black board - Chalks - Pens - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun


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- Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components





Written evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Prepare the workplace for door lock code system repair

(checklist)

Checklist Score

Yes No





Observation



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2

Learning Outcomes:

1. Identify the faults according to their types 2. Troubleshoot software faults according to the technical 3. Troubleshoot hardware faults according to the technical

specifications 4. Test the door lock code system according to testing techiniques 5. Clean the working area according to the cleaning techniques 40 Hours

Learning Outcome 2.1 Identify the faults according to their types

Classes of door lock codesystem

Password based Biometric based Smart card based RFID based Motion detector

based Combined system

General faults that occur in door lock codesystem

Software faults Hardware faults

o Brainstorming on classes of door lock code system and general faults that occur in door lock code system

o Group discussion on classes of door lock code system and general faults that occur in door lock code system

o Physical demonstration of different types door lock code system

o Documentary research on the faults

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Password based door lock

code system - Biometric based door lock

code system - Smart card based door lock

code system - RFID based door lock code

system - Motion detector based door

lock code system - Combined system door lock

code system


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Written evidence

oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Checklist Score

Yes No

Identification of frequent software faults

Identification of frequent hardware faults

Identification of frequent software faults

Observation

Learning Outcome 2.2: Troubleshoot software faults according to the technical

Working principle of different types of door lock codesystem;

Password based Biometric based Smart card based RFID based Motion detector based Combined system

o Brainstorming on working principle of different types of door lock system

o Group discussion on working principle of different types of door lock system


- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid



Rectify the fault

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General software faults that occur in door lock code system and their causes;

Software crush

Troubleshooting door lock code system based on manufacturer instructions.

troubleshooting door lock code software faults


- Internet - Manuals of door

lock code system - Password based

door lock code system

- Biometric based door lock code system

- Smart card based door lock code system

- RFID based door lock code system

- PIR motion detector based door lock code system

- Combined system door lock code system





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Troubleshoot software faults of door lock code system

(checklist)


Rectify the fault

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Checklist Score

Yes No


Repair of the software fault

Reinstallation of the software

Observation

Learning Outcome 2. 3: Troubleshoot hardware faults according to the technical

specifications

Main parts of door lock code system:

Input devices: Biometric device Card reader PIR based motion

detector Keypad

Power supply PIC / Microcontroller LCD Buzzer Motor driver Motor

Disassembling and assembling different types of lock codes systems

Diagnosing different faults that occur in door lock code system; Mechanical faults Power supply faults Electronic component

failure

Replacement/adjustment of defective parts of the door lock code system

Testing techniques of door lock code system Continuity testing Functionality testing

o Brainstorming on main parts of door lock code system

o Group discussion on main parts of door lock code system

o Brainstorming on different hardware faults that occur in door lock code system

o Group discussion on different hardware faults that occur in door lock code system

o Practical exercises on troubleshooting door lock code hardware

o Documentary research on hardware troubleshooting and door lock code system testing

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Screw drivers - Pliers - Screwdriver

machine - Allen keys - Soldering iron - Di-soldering

pump - Di-soldering gun

machine - Air blow gun - Digital multi-

meter - Soldering tin - Glue - Silicon - Insulator tape - Electronic

components - Manuals of door

lock code system


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- Password based door lock code system










Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Troubleshoot hardware faults of door lock code system

(checklist


Rectify the fault

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Checklist Score

Yes No

Disassembling of the door lock code system

Identification of the fault /defective part

Replacement/adjustment of defective part

Re-assembling the door lock code system

Observation

Learning Outcome 2. 4: Test the door lock code system according to testing techiniques

Main parts of door lock code system:

Input devices: Biometric device Card reader PIR based motion

detector Keypad

Power supply PIC / Microcontroller LCD Buzzer Motor driver Motor

Disassembling and assembling different types of lock codes systems

Diagnosing different faults that occur in door lock code system; Mechanical faults Power supply faults Electronic component

failure

Replacement/adjustment of defective parts of the door lock code system

Testing techniques of door lock code system Continuity testing Functionality testing

o Brainstorming on main parts of door lock code system

o Group discussion on main parts of door lock code system

o Brainstorming on different hardware faults that occur in door lock code system

o Group discussion on different hardware faults that occur in door lock code system

o Practical exercises on troubleshooting door lock code hardware

o Documentary research on hardware troubleshooting and door lock code system testing

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Screw drivers - Pliers - Screwdriver




meter - Soldering tin - Glue - Silicon - Insulator tape - Electronic

components - Manuals of door

lock code system


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- Password based door lock code system










Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Test the door lock code system (checklist)


Rectify the fault

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Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation
















and materials - Vacuum cleaner - Lags or cotton

waste - Cleaning

solutions - Brush





Rectify the fault


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Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Clean the working area (checklist)

Checklist Score

Yes No







Observation

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LU 3: Report the work done

3

Learning Outcomes:

1. Elaborate the repair report according to reporting techniques 2. Provide the invoice according to the work done 3. Suggest the maintenance contract according to manufacturer

instructions

25 Hours






o Documentary research on elaboration of repair report

- Books - Handout notes - Internet - Samples of repair

report - Printer - Pen - Paper - computer





Report the work


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Written evidence


Task: Elaborate the door lock code system repair report (checklist

Checklist Score

Yes No



Observation




Elaboration of invoice /Proforma invoice Format of the invoice (Business




o Practical exercises on the invoice



invoice


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Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Elaborate the invoice for door lock code system repair activity

(checklist)

Checklist Score

Yes No



Observation

Learning Outcome 3.3: Suggest the maintenance contract according to manufacturer

instructions

Manufacturers instructions on maintenance activities for different types of door lock code system


Elaboration of maintenance contract;








Report the work

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Elements of the contract: Obligation agreements of

both parties Job description Job timeframe Allocation of risks Insurance Price review and adjustments











Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open question


Interview

Checklist Score

Yes No



Terms of contract




Report the work

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Observation

Reference books:



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E L O F I 4 0 1 - FIRE DETECTOR SYSTEM INSTALLATION EQUIPMENT

ELOFI401 Install fire detector system


Credits: 5 50

Sector: Technical service5



Purpose statement

This core module describes the skills, knowledge and attitudes required to install different

types of fire detector system. The learner will be able to select and arrange different

materials, equipment and tools used when installing different types of fire detector system.

Moreover, he/she will be able to conduct wiring, fix, connect, configure and test different

types of fire detector system..

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ELODE401-BASICS OF DIGITAL ELECTRONICS







1. Prepare for fire detector system

installation

1.4 Proper conduction of site survey according to the work to be done




2. Fix and connect the devices 2.5 Proper placement of conduits and trunking according to the standards

2.6 Proper conduction of wiring according to the standards 2.7 Proper fixation of the fire detector system devices

according to the standards 2.8 Convenient connection of the fire detector system

devices according to manufacturer instructions

3. Test the system and handover

the work done

3.6 Appropriate testing of the fire detector system according to the testing techniques

3.7 Proper cleaning of the working area according to cleaning techniques

3.8 Appropriate elaboration of the installation report according to reporting techniques



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LU 1: Prepare for fire detector system installation

1

Learning Outcomes:

26.1. Conduct site survey according to the work to be done 26.2. Select tools, equipment and materials according to the work to

be done 26.3. Identify PPE according to the work to be done 26.4. Prepare the workplace according to the work to be done

5 Hours

Learning Outcome1.1 Conduct site survey according to the work to be done.

Definition of site survey

Purpose site survey Gather information

about the design Gather information

about the cost of the work

Determination of precise location of installations.

Determination of best orientation of the site and location of obstacles.

o Group discussion on definition and purpose of site survey

o Brainstorming on the purpose of site survey

o Documentary research on site survey

27. Books 28. Handout notes 29. White board 30. Black board 31. Chalks 32. Projector 33. Marker pen 34. Eraser 35. Flipchart 36. Video aid



Prepare for Fire detector system installation


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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview Product evidence Task: Conduct the site survey for fire detector system installation and provide surveying report (checklist)

Checklist Score

Yes No


Purpose of site survey

Provision of the surveying report

Adequacy of information about the design

Adequacy of information about the cost of the work

Adequacy of information about location of installation

Adequacy of information about technical requirements

Observation

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done

Definition of tools, material and equipment

Types of tools and their use Screw drivers Pliers Hammer Allen keys

Types of equipment and their use Digital multi-meter PPE Drilling machine Screwdriver machine Fire detector system devices

Power supply Control and indicating

panel Access control panel Mimic panel Manual call point Bells Smoke detectors Heat detectors Sounder strobe Extinguishing panel

(control for automatic fire protection equipment)

Gas/sprinkler (automatic fire protection equipment)

EOLR (End Of Line Resistor)

Types of materials and their use Glue Silicon Insulator tape Screws Universal anchors Cables and wires






37. Books 38. Handout notes 39. White board 40. Black board 41. Chalks 42. Computer 43. Projector 44. Marker pen 45. Eraser 46. Flipchart 47. Video aid 48. Internet 49. Gloves 50. Helmet 51. Safety shoes 52. Overall 53. Overcoat 54. Goggles 55. Nose mask 56. Earmuff 57. Screw drivers 58. Pliers 59. Drilling machine 60. Hammer 61. Screwdriver

machine 62. Allen keys 63. Digital multi-

meter 64. Glue 65. Silicon 66. Insulator tape 67. Screws 68. Universal

anchors 69. Cables and wires 70. Control and

indicating panel 71. Access control

panel 72. Mimic panel


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73. Manual call point 74. Bells 75. Smoke detectors 76. Heat detectors 77. Sounder strobe 78. Extinguishing

panel (control for automatic fire protection equipment)

79. Gas/sprinkler (automatic fire protection equipment)

80. EOLR (End Of Line Resistor)

81.





Performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Oral evidence Expose (presentation) Interview Performance evidence Task: Select tools, materials and equipment needed for fire

detector system installation (checklist)

Checklist Score

Yes No

Selection of tools required for fire detector system installation

Selection of materials required for fire detector system installation



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Selection of equipment required for fire detector system installation

Observation

Learning Outcome 1.3: Identify PPE according to the work to be done


Use of PPE

o Brainstorming on the types of PPE

o Group discussion on the use of PPE

o Physical demonstration on the use of PPE

o Documentary research on PPE

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff






Oral

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview .




316 | P a g e






o Brainstorming on arrangement of different tools, materials and equipment.

o Group discussion on arrangement of different tools, materials and equipment.


o Documentary research on workplace preparation

82. Books 83. Handout notes 84. White board 85. Projector 86. Marker pen 87. Eraser 88. Flipchart 89. Video aid 90. Internet 91. Gloves 92. Helmet 93. Safety shoes 94. Overall 95. Overcoat 96. Goggles 97. Nose mask 98. Earmuff 99. Screw drivers 100. Pliers 101. Drilling machine 102. Hammer 103. Screwdriver

machine 104. Allen keys

Checklist Score

Yes No

selection of gloves

selection of nose mask

selection of Goggles

selection of overcoat/overall

selection of safety shoes

Selection of helmet

Earmuff

Observation


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105. Digital multi-meter

106. Soldering tin 107. Glue 108. Silicon 109. Insulator tape 110. Screws 111. Universal

anchors 112. Cables and

wires






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview.

Performance evidence Task: Prepare the workplace for fire detector system installation

(checklist)

Checklist Score

Yes No







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LU 2: Fix and connect the devices

2

Learning Outcomes:

1. Place cable conduits and trunking according to the standards 2. Conduct wiring according to the standards 3. Fix the fire detector system devices according to the standards

40 Hours

Learning Outcome 2.1 Place cable conduits and trunking according to the standards

Definition of cable conduits and cable trunking

Classification of cable

conduits and trunking;

Based on size

(section);

Based on the

nature of material

(PVC, metallic)

Techniques for fixing and

connecting cables conduits

and trunking:

o Brainstorming on classification of cables conduits and trunking.

o Group discussion on classification of cables conduits and trunking.

o Physical demonstration of cables conduits and trunking.

o Brainstorming on techniques for fixing and connecting cables conduits and trunking.

o Group discussion on techniques for fixing and connecting cables conduits and trunking.

o Practical exercises on fixing, connecting and closing cables

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Cables conduits and trunking

113. Gloves 114. Helmet 115. Safety shoes 116. Overall 117. Overcoat 118. Goggles 119. Nose mask

Observation


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Planning the route of the cables conduits and trunking

Drilling and fixingof

cable conduits and

trunking

Cutting cable conduits

and trunking

Joining cable conduits

and trunking (: Straight

joint, ‘T’ joint, ‘L’

joint(450), ‘L’ joint

straight, Through joint)

Bending cable conduits

and trunking

conduits and trunking. o Documentary research on

cable conduits and trunking

120. Earmuff 121. Screw drivers 122. Pliers 123. Drilling machine 124. Hammer 125. Screwdriver

machine 126. Glue 127. Silicon 128. Screws 129. Universal

anchors






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Place trunking for a given fire detector system

installation(checklist)

Checklist Score

Yes No

Selection of cable conduits and trunking based on section


Performance criterion: Fix and connect the devices

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Selection of cable conduits and trunking based on nature of material

Application of techniques for fixing and connecting cable conduits and trunking

Adequacy of planning the route line for cable conduits and trunking

Adequacy of drilling and fixing cable conduits and trunking

Adequacy of cutting cable conduits and trunking

Adequacy of joining cable conduits and trunking

Adequacy of bending cable conduits

Observation

Learning Outcome 2.2 Conduct wiring according to the standards

Description of different types of fire detector system;

Conventional (non-addressable) system

Addressable system Hybrid system Multi-zones fire detector

system

Description of fire detectors wiring systems;

Two-wires wiring system Four-wires wiring system

Selection of fire detector system cables

Based on application area (plenum, non-plenum and riser)

Based on insulation type (shielded and unshielded)

Based on number of conductors (2 ,3, 4, 6 conductors)

Based on power handling capabilities (limited power cables, unlimited power cables)

Techniques of laying electric cables Respect of cable colors

o Brainstorming on different types of fire detector system, fire detector wiring systems and fire detector system cables.

o Group discussion on different types of fire detector system, fire detector wiring systems and fire detector system cables.

o Practical exercises on laying, terminating and tagging fire detector system cables.

o Documentary research on wiring

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Cables conduits

and trunking 130. Fire

detector system cables

131. Gloves 132. Helmet 133. Safety

shoes 134. Overall 135. Overco

at 136. Goggle

s 137. Nose

mask 138. Earmuf

f 139. Pliers


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Avoiding interferences with other circuits’ installations.

Termination and tagging of cables

140. Insulator tape






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Conduct wiring for a given fire detector system installation

(checklist)

Checklist Score

Yes No

Identification of types of fire detector system

Identification of fire detector wiring system

Selection of fire detector system cables based on application area

Selection of fire detector system cables based on insulation type

Selection of fire detector system cables based on number of conductors

Selection of fire detector system cables based on power handling capabilities

Respect of cable colors

Avoiding interferences with other circuit

Termination and tagging of cables



322 | P a g e

Observation

Learning Outcome 2. 3 Fix the fire detector system devices according to the standards

Standards for fixing and connecting fire detector system devices;

Respect of the position

Respect of location Respect of tightness

and fitness Respect of tags and

terminations

Fixation and connection of fire detector system devices;

Power supply Control and

indicating panel Access control panel Mimic panel Manual call point Bells Smoke detectors Heat detectors Sounder strobe Extinguishing panel




o Brainstorming on standards for fixing and connection of fire detector system devices.

o Group discussion on standards for fixing and connection of fire detector system devices.

o Practical exercises on fixing and connecting fire detector system devices.

o Documentary research on fixing and connecting fire detector system





terminations









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Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Fix devices for a given fire detector system installation

(checklist)

Checklist Score

Yes No

Selection of fire detector system devices

Adequacy of positioning for fire detector system devices

Adequacy of location for fire detector system devices

Adequacy of fitness and tightness

Observation

Learning Outcome 2. 4 Connect fire detector system devices according to manufacturer

instructions



o Brainstorming on standards for fixing and connection of fire detector system devices.

o Group discussion on standards for fixing and connection of fire





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terminations







detector system devices. o Practical exercises on fixing and

connecting fire detector system devices.

o Documentary research on fixing and connecting fire detector system

- Projector - Marker pen - Eraser - Flipchart - Video aid - Internet

141. Gloves 142. Helmet 143. Safety

shoes 144. Overall 145. Overcoat 146. Goggles 147. Nose

mask 148. Earmuff 149. Pliers

- Insulator tape - Manuals for fire

detector system installation 150. Power

supply 151. Control

and indicating panel

152. Access control panel

153. Mimic panel

154. Manual call point

155. Bells 156. Smoke

detectors 157. Heat

detectors 158. Sounder

strobe 159. Extinguis

hing panel (control for automatic fire protection equipment)

160. Gas/sprinkler (automatic fire protection

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equipment) 161. EOLR

(End Of Line Resistor)






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Fix devices for a given fire detector system installation

(checklist)

Checklist Score

Yes No

Respect of devices’ tagging /terminals

Adequacy of termination

Observation



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LU 3: Test the system and handover the work

3

Learning Outcomes:

1. Test the fire detector system according to the functionality 2. Clean the working area according to cleaning instructions 3. Elaborate the installation report according to reporting

techniques

5 Hours

Learning Outcome 3.1: Test the fire detector system according to the functionality

Testing the functionality of different types of fire detector system.

Initial Power-Up Check Zone Fault Detection Check Battery Fault Detection

Check Zone Fire Detection Check Fire Outputs & Battery

Check

o Brainstorming on configuration procedures of different types of fire detector system

o Group discussions on configuration procedures of different types of fire detector system

o Practical exercises on configuration and testing different types of fire detector system

o Documentary research on testing fire detector system

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Manuals for fire

detector system installation

- Conventional (non-addressable) system

- Addressable system

- Hybrid system - Multi-zones fire

detector system


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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence

Task: Test the fire detector system (checklist)

Checklist Score

Yes No

Testing continuity of fire detector system

Voltage measurement

Testing functionality of fire detector system

Observation


Test the system and handover the work

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Learning Outcome 3.2 Clean the working area according to cleaning instructions











o Practical exercises on collecting tools and equipment and waste disposal

o Documentary Research on cleaning techniques



waste - Cleaning solutions - Brush






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Clean the working area (checklist)


Test the system and handover the


329 | P a g e

Checklist Score

Yes No







Observation


Elaboration of the installation report Format of the installation report




o Documentary Research on report elaboration


installation report - Printer - Computer - Papers - Pens







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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the installation report for fire detector system

(checklist)

Checklist Score

Yes No



Observation

Learning Outcome 3.4. Provide the invoice according to the work done


The difference between invoice and proforma invoice





o Practical exercises on cost estimation



installation report - Printer - Computer - Papers - Pens


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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the installation report for fire detector system

(checklist)

Checklist Score

Yes No



Observation



332 | P a g e


instructions

Manufacturers instructions on maintenance activities for different types of fire detector system

Suggestion/negotiation of the maintenance contract based on manufacturer’s instructions;












o Documentary Research on elaboration of maintenance contract


installation report - Printer - Computer - Papers - Pens - Samples of



may collect among the following evidences and make judgements on whether the performance

criterion has been achieved.




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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence

Checklist Score

Yes No



Terms of contract

Proper suggestion on maintenance contract

Observation



Project.

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E L O F R 4 0 1 - FIRE DETECTOR SYSTEM REPAIR

ELOFR401 Repair fire detector system


Credits: 5 50




Purpose statement

This core module describes the skills, knowledge and attitudes required to repair different

types of fire detector system. The learner will be able to select and arrange different materials,

equipment and tools used when repairing different types of fire detector system. Moreover,

he/she will be able to troubleshoot different faults (software and hardware) of fire detector

systems types.

335 | P a g e



Fire detector system installation







1. Prepare for fire detector system

repair




2. Troubleshoot fire detector system

2.1 Convention identification of the faults according to their types

2.2 Proper rectification of fire detector system faults according to the technical specifications.

2.3 Correct testing of the fire detector system according to the testing techniques.


3. Report the work

3.1 Appropriate elaboration of the repair report according to the reporting techniques



336 | P a g e

LU 1: Prepare for fire detector system repair

1

Learning Outcomes:



5 Hours

Learning Outcome1.1. Identify PPE according to the work to be done


Use of PPE



- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff


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Written evidence


Matching questions

Multiple questions

Open questions

Checklist Score

Yes No

Selection of gloves





Observation


done


Types of tools and their use Screw drivers Pliers Hammer



- Books - Handout notes - White board - Blackboard - Chalks - Projector



Proper identification of PPE according to the work to be done

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Allen keys Soldering iron Di-soldering pump

Types of equipment and their use Digital multi-meter PPE Drilling machine Screwdriver machine Air blow gun Di-soldering gun machine Fire detector system devices

Control and indicating panel

Access control panel Mimic panel Manual call point Bells Smoke detectors Heat detectors Sounder strobe Extinguishing panel




Power supply (Battery)

Types of materials and their use Soldering tin Glue Silicon Insulator tape Screws Universal anchors Cables and wires Electronic components




- Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver


machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic

components - Control and

indicating panel - Access control

panel - Mimic panel - Manual call point - Bells - Smoke detectors - Heat detectors - Sounder strobe - Extinguishing panel

(control for automatic fire

339 | P a g e

protection equipment)

- Gas/sprinkler (automatic fire protection equipment)

- EOLR (End Of Line Resistor)

- Power supply(Battery)





Written evidence


Open questions

Multiple questions

Task: Demonstrate function of tools and equipment

Checklist Score

Yes No

Selection of tools required for fire detector system repair

Selection of materials required for fire detector system repair

Selection of equipment required for fire detector system repair

Observation


Proper selection of tools, equipment and material according to the work to be

done

340 | P a g e










- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components


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Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Checklist Score

Yes No





Observation


Proper preparation of the workplace according to the work to be done

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LU 2: Troubleshoot fire detector system

2

Learning Outcomes:

1. Identify the faults according to their types 2. Setup embroidery machine parts 3. Manipulate embroidery machine 4. Clean the working area according to the cleaning instructions

40 Hours


General faults that occur in fire detector system;

Power supply faults

Device faults Control panel

faults Earth protection

faults

o Brainstorming on classes of fire detector system and general faults that occur in fire detector system

o Group discussion on classes of fire detector system and general faults that occur in fire detector system


- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet







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Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Checklist Score

Yes No

Identification of frequent faults that occur in fire detector system

Observation

Learning Outcome 2.2 Rectify fire detector system faults according to the technical

specifications.

Checking and rectifying general faults that occur in fire detector system; Checking and rectifying power

supply faults Checking and rectifying control

panel faults Checking and rectifying device

faults Checking and rectifying earth

protection faults

Replacement/adjustment of defective parts of the fire detector system

Testing methods of fire detector system Continuity testing Functionality testing

o Brainstorming on the faults that occur in fire detector systems

o Group discussion on the faults that occur in fire detector systems

o Practical exercises on troubleshooting fire detector system faults

o Documentary research on faults rectification and testing fire detector system



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- Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver





panel - Mimic panel - Manual call point - Bells - Smoke detectors - Heat detectors - Sounder strobe - Extinguishing panel





345 | P a g e





Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions

Task: Troubleshoot fire detector system’s faults (checklist)

Checklist Score

Yes No

Disassembling of the fire detector part /device


Replacement/adjustment of defective part

Re-assembling of the fire detector part /device

Observation

Learning Outcome 2. 3 Test the fire detector system according to the testing techniques

Checking and rectifying general faults that occur in fire detector system; Checking and rectifying

power supply faults Checking and rectifying

control panel faults Checking and rectifying

o Brainstorming on the faults that occur in fire detector systems

o Group discussion on the faults that occur in fire detector systems

o Practical exercises on troubleshooting fire detector system faults


- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser



Proper rectification of fire detector system faults according to the technical

specifications

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device faults Checking and rectifying

earth protection faults

Replacement/adjustment of defective parts of the fire detector system

Testing methods of fire detector system Continuity testing Functionality testing

rectification and testing fire detector system

- Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver




meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal

anchors - Cables and wires - Electronic



panel - Mimic panel - Manual call point - Bells - Smoke detectors - Heat detectors - Sounder strobe - Extinguishing

panel (control

347 | P a g e

for automatic fire protection equipment)








Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview


Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation


Appropriate testing of the fire detector system according to the

testing techniques.

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Learning Outcome 2. 4 Clean the working area according to the cleaning instructions

Tools, materials and equipment used to clean the workplace

Vacuum cleaner

Lags or cotton waste

Cleaning solutions

Brush



Cleaning of working area

Cleaning techniques

Tools used in cleaning

Waste materials management

Types of waste materials (recyclable, bio-degradable, non- bio-degradable)







- Books - Internet - User’s manual - Service manual - Journals - Cleaning tools and

materials - Vacuum cleaner - Lags or cotton

waste - Cleaning solutions - Brush





Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview



Proper cleaning of the working area according to the cleaning

techniques.


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Checklist Score

Yes No







Observation

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3

Learning Outcomes:


instructions

5 Hours








report - Printer - Computer - Papers - Pens






techniques


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Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Elaborate the fire detector system (checklist)

Checklist Score

Yes No



Observation


Types invoices Proforma invoice Invoice

Difference between invoice and proforma proforma








report - Printer - Computer - Papers - Pens - Samples of

invoice


352 | P a g e





Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Elaborate the invoice for fire detector system (checklist)

Checklist Score

Yes No



Observation


instructions

Manufacturer’s instructions on maintenance activities for different types of fire detector system.

Suggestion/negotiation of the maintenance contract based on manufacturer’s instructions


Elements of the contract:






report - Printer - Computer - Papers



Proper provision of invoice according to the work done

353 | P a g e


Job description Job timeframe Allocation of risks Insurance Price review and

adjustments when amendments is required




elaboration of maintenance contract


- Pens - Samples of






Written evidence


Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview



instructions

354 | P a g e

Checklist Score

Yes No



Terms of contract

Proper suggestion on maintenance contract

Observation

Reference books:


2. Work Readiness Training Programme – Participant’s Manual, Akazi Kanoze – Youth Livelihoods

Project.

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E L O I I 4 0 1 - INDUSTRIAL UPS INSTALLATION

ELOII401 Install industrial UPS


Credits: 4 40




Purpose statement

This core module describes the skills, knowledge and attitudes required to install industrial UPS. The

learner will be able to select and arrange different materials, equipment and tools used when

installing industrial UPS. Moreover, he/she will be able to assemble different parts of industrial UPS

and configure it according to the manufacturer manual guide

356 | P a g e


BASICS OF DIGITAL ELECTRONICS

OFFICE UPS REPAIR




learning unit.



1. Prepare for industrial UPS

installation

1.1 Proper conduction of site survey according to the work to be done




2. Fix and connect the UPS

2.1 Proper assembling of the UPS parts according to the manufacturer manual instructions

2.2 Proper fixing of the UPS according to the manufacturer manual instructions

2.3 Proper connection of the UPS to the power according to the manufacturer manual instructions

3. Configure and test the UPS 3.1 Convenient configuration of the UPS system according to the manufacturer instructions

3.2 Appropriate testing of the UPS system according to the testing techniques

3.3 Proper cleaning of the working area according to the cleaning techniques

4. Report the work 4.1 Appropriate elaboration of UPS installation report according to reporting techniques


4.3 Convenient suggestion of maintenance contract according to the manufacturer instructions

357 | P a g e

LU 1: Prepare for industrial UPS installation

1

Learning Outcomes:

1. Conduct site survey according to the work to be done 2. Identify PPE according to the work to be done 3. Select tools , equipment and materials according to the work to be


20 Hours

Learning Outcome1.1 conduct site survey according to the work to be done.



Requirement for industrial UPS installation Environmental

(Temperature, Excessive dust Moisture/humidity )

Loading (power rating)

Type of supply (3phases, single phase)

Power factor Run time Output waveform

Classification of the industrial UPS according to their use

Line interactive Standby-Ferro Standby on-line

hybrid

o Brainstorming on survey and classification of industrial UPS

o Group discussion on classification of industrial UPS

o Documentary research on site survey



358 | P a g e

Double conversion on-line

Delta conversion on-line






Oral

Product evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Conduct the site survey for industrial UPS installation and provide surveying report (checklist)

Checklist Score

Yes No



Provision of the surveying report

Adequacy of information about the design

Adequacy of information about the cost of the work

Adequacy of information about location of installation

Adequacy of information about technical requirements

Observation


Prepare for industrial UPS installation

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Learning Outcome 1.2 Identify PPE according to the work to be done


Use of PPE



o Physical demonstration of different types of PPE







Performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview


Prepare for industrial UPS installation


360 | P a g e

Checklist Score

Yes No

selection of gloves

selection of nose mask

selection of Goggles

selection of overcoat/overall

selection of safety shoes

Selection of helmet

Observation

Learning Outcome 1.3: Select tools, equipment and materials according to the work to be

done

Definition of tools, materials and equipment




machine Industrial UPS


Soldering tin Battery Glue Silicon Insulator tape Screws Universal anchors Cables and wires





- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin


361 | P a g e

Electronic components


- Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components - Line interactive - Standby-Ferro - Standby on-line hybrid - Double conversion on-line - Delta conversion on-line





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Expose (presentation) Interview Task: Select tools, equipment and materials needed for industrial UPS installation (checklist)

Checklist Score

Yes No

Selection of tools required for industrial UPS installation

Selection of materials required for industrial UPS installation

Selection of equipment required for industrial UPS installation

Observation


Prepare for industrial UPS installation.

362 | P a g e










- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components - Line interactive - Standby-Ferro - Standby on-line hybrid - Double conversion on-line - Delta conversion on-line


363 | P a g e



performance criterion has been achieved


Written evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview Performance evidence Task: Prepare the workplace for industrial UPS installation (checklist)

Checklist Score

Yes No





Observation


Prepare for industrial UPS installation.

364 | P a g e

L U 2: Fix and connect industrial UPS

2

Learning Outcomes:

1. Assemble the UPS parts according to the manual instructions 2. Fix the UPS according to the manufacturers manual instructions 3. Connect the UPS to the power according to the manual

instructions

20 Hours

Learning Outcome 2.1 Assemble the UPS parts according to the manual instructions

Main parts of industrial UPS;

UPS module Battery module Cables

Assembling the UPS parts

Fixing of the UPS

Placement and connection of batteries according to manual instructions

o Brainstorming on techniques of assembling, placement and connection of industrial UPS

o Group discussion on techniques of assembling, placement and connection of industrial UPS

o Physical demonstration on assembling, placement and connection of industrial UPS

o Documentary research on assembling and fixing of UPS

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Line interactive - Standby-Ferro - Standby on-line hybrid - Double conversion on-line - Delta conversion on-line


365 | P a g e





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Assemble the industrial UPS (checklist)

Checklist Score

Yes No

Identification of main parts of industrial UPS

Placement of batteries into battery module

Placement of battery module into the UPS module

Observation

Learning Outcome 2.2 Fix the UPS according to the manufacturers manual instructions

Main parts of industrial UPS; UPS module Battery module Cables

Assembling the UPS parts

Fixing of the UPS

Placement and connection of batteries

o Brainstorming on techniques of assembling, placement and connection of industrial UPS

o Group discussion on techniques of assembling, placement and connection

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart



Fix and connect the UPS

366 | P a g e

according to manual instructions of industrial UPS o Physical demonstration on

assembling, placement and connection of industrial UPS

o Documentary research on assembling and fixing of UPS

- Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Line interactive - Standby-Ferro - Standby on-line

hybrid - Double conversion

on-line - Delta conversion

on-line





Written evidence

Oral evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Fix the industrial UPS (checklist)



367 | P a g e

Checklist Score

Yes No

Positioning of UPS module

Screwing battery module covers

Observation

Learning Outcome 2. 3 Connect the UPS to power according to the manual instructions

Selection of cables Based on section Based on material Based on inner

core(solid, twisted)

Connection of the power source to UPS

Protection of UPS (earthling)

o Brainstorming on techniques of power source connection, cable selection and protection of industrial UPS

o Group discussion on techniques of power source connection, cable selection and protection of industrial UPS

o Physical demonstration on power source connection, cable selection and protection of industrial UPS

o Documentary research on connecting UPS to the power

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Line interactive - Standby-Ferro - Standby on-line

hybrid - Double

conversion on-line

- Delta conversion on-line





368 | P a g e




Written evidence

Oral evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Connect the industrial UPS to power (checklist)

Checklist Score

Yes No

Selection of power cables

Proper protection of UPS

Connecting power to UPS

Observation

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LU 3: Configure and test the UPS

3

Learning Outcomes:

1. Configure the UPS system according to the manufacturer instructions

2. Test the industrials UPS according to the testing techniques 3. Clean the working area according to clearing techniques

8 Hours

Learning Outcome 3.1: confugure the UPS system according to the manufacuturer

instructions

Steps of UPS configuration Checking of software

compatibility Installation of software Assigning the IP address

Testing of UPS functionality

Check Output voltage Connect the load

o Brainstorming on techniques of configuration and testing industrial UPS

o Group discussion on techniques of configuration and testing industrial UPS

o Physical demonstration on configuration and testing industrial UPS

o Documentary research on configuration and testing the UPS

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Line interactive

UPS - Standby-Ferro UPS - Standby on-line



370 | P a g e

on-line - Delta conversion

on-line





Written evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Configure a given industrial UPS (checklist)

Checklist Score

Yes No

Checking of software compatibility

Installation of software

Observation


Configure and test the UPS

371 | P a g e

Learning Outcome 3.2 Test the industrial UPS according to the testing techniques

Steps of UPS configuration Checking of software

compatibility Installation of software Assigning the IP address

Testing of UPS functionality

Check Output voltage Connect the load

o Brainstorming on techniques of configuration and testing industrial UPS

o Group discussion on techniques of configuration and testing industrial UPS

o Physical demonstration on configuration and testing industrial UPS

o Documentary research on configuration and testing the UPS


UPS - Standby-Ferro

UPS - Standby on-line

hybrid - Double

conversion on-line








372 | P a g e


Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test a given industrial UPS (checklist)

Checklist Score

Yes No

Testing continuity of industrial UPS

Voltage measurement

Testing functionality of a given industrial UPS

Observation

Learning Outcome 3.3. Clean the working area according to cleaning techniques











o Illustration of waste types o Practical exercises on

collecting tools and equipment and waste disposal



and materials


373 | P a g e





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Clean the working area (checklist)

Checklist Score

Yes No







Observation



374 | P a g e


4

Learning Outcomes:

1. Elaborate the instructions report according to reporting techniques

2. Provide the invoice according to the work done 3. Suggest the maintenance contract according to

manufacturer instructions 4 Hours


Type of reports Emergency report Non emergency

Report preparation Causes

introduction Repaired devices

information Provide schematic

diagram if necessary

o Brainstorming on the types of repair report

o Group discussion on the use of repair report

o Documentary research on installation report

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Internet - Computer - Sample of report format



Report the work


375 | P a g e




Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Product evidence Task: Elaborate the installation report for industrial UPS (checklist)

Checklist Score

Yes No



Observation




Elaboration of invoice /proforma invoice

Format of the invoice (Business name, Tin number, company name and address, customer bank account, item



o Practical exercises on invoice o Documentary research on

invoice

- Books - pens - Computer - Printer - paper - Handout notes - Internet - Samples of invoice


376 | P a g e

number, item name, item specification, item quantity, item unit price and item total price)





Written evidence

Oral evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the invoice for industrial UPS (checklist)

Checklist Score

Yes No



Observation


Report the work

377 | P a g e


instructions

Manufacturers instructions maintenance activities for different types of door lock code system


Elaboration of maintenance contract; Elements of the

contract: Obligation

agreements of both parties









o Practical exercises on maintenance contract


- Books - Handout notes - Internet - Samples of maintenance

contract



Report the work


378 | P a g e




Written evidence

Oral evidence


Checklist Score

Yes No



Terms of contract


Observation



Project.

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E L O I R I 4 0 1 - INDUSTRIAL UPS REPAIR

ELOIRI401 Repair industrial UPS


Credits: 8 80




Purpose statement

This core module describes the skills, knowledge and attitudes required to repair an industrial

UPS. The learner will be able to select and arrange different materials, equipment and tools

used when repairing an industrial UPS. Moreover, he/she will be able to troubleshoot hardware

(Power supply, battery charger circuit, inverting circuit, control board circuit, as long as

handling battery problems) and software faults.

380 | P a g e



Office ups repair

Industrial ups installation







1. Prepare for industrial UPS repair







2.3 Proper troubleshooting of hardware faults according to the technical specifications

2.4 Correct testing of the industrial UPS according to the testing techniques





381 | P a g e

LU 1: Prepare for industrial UPS repair

1

Learning Outcomes:

1. Identify PPE according to the work to be done 2. Select tools, equipment and materials according to the work to

be done 3. Prepare the workplace according to the work to be done

5 Hours



Use of PPE

o Brainstorming on the types of PPE o Group discussion on the use of PPE o Physical demonstration of PPE o Documentary research on PPE



382 | P a g e





Written

performance

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Checklist Score

Yes No

Selection of gloves





Observation


Definition of tools, materials and equipment.

Types of tools and their use Screw drivers Pliers Hammer Allen keys



o Practical exercises on selection

- Books - Handout notes - White board - Black board - chalk - Projector - Marker pen




383 | P a g e

Soldering iron Di-soldering pump

Types of equipment and their use Digital multi-meter PPE Drilling machine Screwdriver machine Air blow gun Di-soldering gun machine Industrial UPS

Types of materials and their use Soldering tin Battery Glue Silicon Insulator tape Screws Universal anchors Cables and wires Electronic components


of tools, materials and equipment


- Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun


components - Line interactive - Standby-Ferro - Standby on-line


on-line - Delta conversion on-

line

384 | P a g e





Performance

Multiple choice


Matching

Sentence completion

Ticking


Interview

Task: Select tools, equipment and materials needed for industrial

UPS repair (checklist)

Checklist Score

Yes No

Selection of tools required for industrial UPS repair

Selection of materials required for industrial UPS repair

Selection of equipment required for industrial UPS repair

Observation






o Group discussion on the arrangement of different tools, materials and

- Books - Handout notes - White board - Blackboard - chalks - Projector - Marker pen



Appropriate selection of tools, equipment and materials according to the work

to be done

385 | P a g e


equipment o Practical exercises on the

arrangement of tools, materials and equipment


- Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components - Line interactive - Standby-Ferro - Standby on-line hybrid - Double conversion on-line - Delta conversion on-line





Proper preparation of the workplace according to the work to be done.

386 | P a g e


Written

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Prepare the workplace for industrial UPS repair (checklist)

Checklist Score

Yes No




Observation

387 | P a g e


2

Learning Outcomes:

1. Identify the fault according to their types 2. Troubleshoot software faults according to the technical

specifications 3. Troubleshoot hardware faults according to the technical

specifications 4. Test the Industrial UPS according to the testing techniques 5. Clean the working area according to the cleaning techniques

70 Hours


Types and classes of the industrial UPS Line interactive Standby-Ferro Standby on-line hybrid Double conversion on-line Delta conversion on-line

Classification of industrial UPS faults: Software faults Hardware faults

Frequent hardware faults that occur in industrial UPS and their causes:

UPS do not turn ON UPS do not turn OFF UPS is not providing the expected

backup time Battery (failure/weak) The AVR boost/trim UPS operate on battery while line

voltage exists

Frequent software faults that occur in industrial UPS and their causes:

Software/Network integration problem

o Brainstorming on different types and classes of industrial UPS

o Group discussion on different types and classes of industrial UPS

o Physical demonstration of different types and classes of industrial UPS

o Brainstorming on frequent software and hardware faults that occur in industrial UPS

o Group discussion on frequent software and hardware faults that occur in industrial UPS

o Physical demonstration on frequent software and hardware faults that occur in industrial UPS



UPS - Standby-Ferro


hybrid


388 | P a g e

Expiration Hung up Crashing

- Double conversion on-line


- Software CDs





Written evidence

Oral evidence

Product evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Checklist Score

Yes No

Identification of frequent software fault

Identification of frequent hardware fault

Observation


Convenient identification of the fault according to their types.

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Learning Outcome 2.2 Troubleshoot software faults according to the technical specifications

Troubleshooting Frequent software faults that occur in industrial UPS and their causes:

Software/Network integration problem

Expiration Hung up Crashing

o Brainstorming on troubleshooting the software

o Group discussion on troubleshooting the software

o Practical exercises on troubleshooting the software


- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Line interactive

UPS - Standby-Ferro UPS - Standby on-line


on-line Delta conversion on-line





Proper troubleshooting of software faults according to the technical

specifications.


390 | P a g e


Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Troubleshoot the software faults of industrial UPS (checklist)

Checklist Score

Yes No

Identification of the faults

Repair of the software fault

Reinstallation of the software

Observation

Learning Outcome 2. 3 Troubleshoot hardware faults according to the technical specifications

Main parts of industrial UPS; Power supply Charger/rectifier Inverter Control circuit Backup battery Contactors Connectors Static bypass switch

Disassembling and assembling of industrial UPS

Troubleshooting Frequent hardware faults that occur in industrial UPS and their causes:

UPS do not turn ON UPS do not turn OFF UPS is not providing the

expected backup time

o Brainstorming on troubleshooting the hardware

o Group discussion on troubleshooting the hardware

o Practical exercises on troubleshooting the hardware

o Documentary research on hardware troubleshooting

- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask


391 | P a g e

Battery (failure/weak) The AVR boost/trim UPS operate on battery while

line voltage exists

- Earmuff - Line interactive

UPS - Standby-Ferro


hybrid - Double

conversion on-line






Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Troubleshoot the hardware faults of industrial UPS (checklist)

Checklist Score

Yes No




Observation


Proper troubleshooting of hardware faults according to the technical

specifications.

392 | P a g e

Learning Outcome 2. 4 Test the Industrial UPS according to the testing techniques

Testing techniques; Continuity testing Voltage measurement Functionality testing

Functionality test of the UPS Check Output voltage Check Back up battery

timing Check Software/Network

integration problem

o Brainstorming on test of a UPS o Group discussion on test of a UPS o Practical exercises on test of a UPS o Documentary research on

industrial UPS testing

- Books - Handout notes - White board - Blackboard - chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Line interactive

UPS - Standby-Ferro


hybrid - Double

conversion on-line






Proper testing of industrial UPS according to the testing techniques.


393 | P a g e


Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Test the industrial UPS (checklist)

Checklist Score

Yes No

Continuity testing

Voltage measurement

Testing of the software


Observation











o Physical demonstration on the use of the cleaning equipment





and materials


394 | P a g e





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Clean the working area (checklist)

Checklist Score

Yes No







Observation


Appropriate cleaning of the working area according to the cleaning techniques.

395 | P a g e


3

Learning Outcomes:


instructions

5 Hours


Type of reports Emergency report Non-emergency

Report preparation Causes introduction Repaired devices information Provide schematic diagram if

necessary


o Group discussion on the use of repair report

o Physical demonstration of different types of repair report

o Documentary research on reporting techniques

- Books - Handout notes - White board - Blackboard - Chalks - Projector - Marker pen - Eraser - Flipchart - Internet - Computer - Printer - Paper




techniques.


396 | P a g e




Written evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Elaborate the industrial UPS repair report (checklist)

Checklist Score

Yes No



Observation











invoice


397 | P a g e





Written evidence

Oral evidence

Multiple choice


Matching

Sentence completion

Ticking

Open questions


Interview

Task: Elaborate the invoice for industrial UPS repair activity

(checklist)

Checklist Score

Yes No



Observation


Proper provision of invoice according to the work done.

398 | P a g e


instructions

Manufacturers instructions on maintenance activities for different types of door lock codesystem





















instructions.


399 | P a g e


Written evidence

Oral evidence


Matching

Sentence completion

Ticking

Open questions


Interview

Checklist Score

Yes No



Terms of contract


Observation

Reference books:



400 | P a g e

A L O O R 4 0 1 - OFFICE UPS REPAIR

ELOOR 401 Repair office UPS


Credits: 5 50




Purpose statement

This core module describes the skills, knowledge and attitudes required to repair an office UPS. The

learner will be able to select and arrange different materials, equipment and tools used when

repairing an office UPS. Moreover, he/she will be able to repair different parts of an office UPS

including power supply, battery charger circuit, inverting circuit, control circuit, as long as handling

battery problems.

401 | P a g e









1. Prepare for Office UPS repair 1.1 Proper identification of PPE according to the work to be done




2.1 Proper disassembling and assembling of office UPS according to manufacturer instructions

2.2 Proper Troubleshooting of the defective parts according to the technical specifications

2.3 Proper testing of office UPS according to the testing techniques

2.4 Appropriate cleaning of the working area according to the cleaning




402 | P a g e

LU 1: Prepare for office UPS repair

1

Learning Outcomes:

1. Identify PPE according to the work to be done 2. Select tools, equipment and materials according to the work to

be done. 3. Prepare the workplace according to the work to be done

10 Hours

Learning Outcome1.1: Identify PPE according to the work to be done.


Use of PPE

o Brainstorming on the types of PPE o Group discussion on the use of PPE o Physical demonstration on the use

of different types of PPE o Documentary research on PPE



403 | P a g e






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation).

Checklist Score

Yes No

Selection of gloves





Observation


Prepare for Office UPS repair

404 | P a g e


done





machine Office UPS


Soldering tin Battery Glue Silicon Insulator tape Screws Universal anchors Cables and wires Electronic

components





o Documentary research on tools,equipment and materials

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun

machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components - Standby UPS - Line interactive UPS - Standby-Ferro UPS


405 | P a g e





Performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Oral evidence Expose (presentation) Interview Performance evidence Task: Select tools, equipment and materials needed for office UPS

repair (checklist)

Checklist Score

Yes No

Selection of tools required for office UPS repair

Selection of materials required for office UPS repair

Selection of equipment required for office UPS repair

Observation



406 | P a g e






o Brainstorming on the arrangement and setup of workplace

o Group discussion on the arrangement of workplace

o Practical exercises on the arrangement and setup of workplace


- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires


407 | P a g e





Written evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview Performance evidence Task: Prepare the workplace for office UPS repair (checklist.

Checklist Score

Yes No





Observation



408 | P a g e


2

Learning Outcomes:

1. Disassemble and assemble office UPS according to manufacturer instructions

2. Troubleshoot the defective parts according to the technical specifications

3. Test the office UPS according to the testing techniques 20 Hours

Learning Outcome 2.1 use hand embroidery tools

Testing the functionality of the UPS

Checking Output voltage

Checking Back up battery timing

o Brainstorming on testing office UPS

o Group discussion on testing office UPS

o Practical exercises on testing the office UPS

o Documentary research on office UPS

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling machine - Hammer - Screwdriver machine - Allen keys - Soldering iron


409 | P a g e

- Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal anchors - Cables and wires - Electronic components - Standby UPS - Line interactive UPS - Standby-Ferro UPS





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test the office UPS (checklist)

Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation


Rectify the fault

410 | P a g e

Learning Outcome 2.2 Clean the working area according to cleaning techniques















waste - Cleaning

solutions - Brush





Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Performance evidence Task: Clean the working area (checklist)


Rectify the fault


411 | P a g e

Checklist Score

Yes No







Observation

Learning Outcome 2. 3 Test the office UPS according to the testing techniques

Testing the functionality of the UPS

Checking Output voltage

Checking Back up battery timing

o Brainstorming on testing office UPS

o Group discussion on testing office UPS

o Practical exercises on testing the office UPS

o Documentary research on office UPS

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Drilling

machine - Hammer - Screwdriver


pump - Di-soldering


412 | P a g e

gun machine - Air blow gun - Digital multi-

meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Universal

anchors - Cables and

wires - Electronic

components - Standby UPS - Line interactive

UPS - Standby-Ferro

UPS





Written evidence

Oral evidence


Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test the office UPS (checklist)


Rectify the fault

413 | P a g e

Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation

Learning Outcome 2. 4 Clean the working area according to cleaning techniques















waste - Cleaning

solutions - Brush



Rectify the fault


414 | P a g e




Written evidence

Oral evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Clean the working area (checklist)

Checklist Score

Yes No







Observation

415 | P a g e

LU 3: Perform basic maintenance of embroidery equipment and tools

3

Learning Outcomes:


25 Hours


Types of reports Emergency report Non emergency

Report preparation Causes introduction Repaired devices

information Provide schematic diagram

if necessary


o Group discussion on the repair report

o Documentary research on reporting techniques

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Internet - Computer





Report the work


416 | P a g e


Written evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the office UPS repair report (checklist)

Checklist Score

Yes No



Observation









o Documentary research on the invoice

- Books - Handout notes - Printer - Compute - Papers - Pens - Internet - Samples of

invoice


417 | P a g e





Written evidence

Oral evidence

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the invoice for office UPS repair activity (checklist)

Checklist Score

Yes No



Observation


Report the work

418 | P a g e


instructions

Manufacturers instructions on maintenance activities for different types of door door lock codesystem












o Practical elaboration of maintenance contract








Report the work


419 | P a g e


Written evidence

Oral evidence


Checklist Score

Yes No



Terms of contract


Observation

Reference books:

3. Work Readiness Training Programme – Trainer’s Manual, Akazi Kanoze – Youth Livelihoods Project. 4. Work Readiness Training Programme – Participant’s Manual, Akazi Kanoze – Youth Livelihoods

Project.

420 | P a g e

E L O W R 4 0 1 - WALKTHROUGH METAL DETECTOR REPAIR

ELOWR401 Repair walkthrough metal detector


Credits: 4 40




Purpose statement





421 | P a g e


Basics of Digital Electronics




learning unit



2. Prepare for walkthrough metal detector repair











422 | P a g e

LU 1: Prepare for walkthrough metal detector repair

1

Learning Outcomes:

1. Identify PPE according to the work to be done 2. Select tools , equipment and materials according to the work to

be done 3. Prepare the workplace according to the work to be done

4 Hours



Use of PPE





423 | P a g e





Written

performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation)

Checklist Score

Yes No

Selection of gloves





Observation



424 | P a g e












machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Electronic

components - Walk through metal

detector and accessories


425 | P a g e





Performance

Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Oral evidence Expose (presentation) Interview Performance evidence Task: Select tools, equipment and materials needed for walkthrough

metal detector repair (checklist)

Checklist Score

Yes No

Selection of equipment required for walkthrough metal detector repair

Observation










426 | P a g e


handheld metal detector tools, materials and equipment arrangement.


o Documentaryresearch on handheld metal detector tools, materials and equipment arrangement

- Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Pliers - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic components - Handheld detector





Prepare for workthrough metal detector repair

427 | P a g e



Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview Performance evidence Task: Prepare the workplace for workthrough metal detector repair (checklist)

Checklist Score

Yes No




Observation

428 | P a g e


2

Learning Outcomes:

1. Identify the fault according to their types 2. Adjust the defective part/ device according to technical

specifications 3. Test the workthrough metal detector according to the testing

techniques 4. Clean the walking area according to the clearing techniques

60 Hours











Stabilizer bars

o Brainstorming on working principle of walkthrough metal detector and general faults that occur in Walkthrough metal detector.

o Group discussion on working principle of Walkthrough metal detector and general faults that occur in Walkthrough metal detector.

o Documentary research on Walkthrough metal detector faults

o Faults identification through observations










Stabilizer bars CMA interface


429 | P a g e

CMA interface module

Operation Test Piece (OTP) and Flat Test Piece (FTP)





module Operation Test

Piece (OTP) and Flat Test Piece (FTP)












Rectify the fault

430 | P a g e

Checklist Score

Yes No

Description of walkthrough metal detector operation

Identification of different parts and accessories of a walkthrough metal detector

Identification of frequent faults that occur in walkthrough metal detector

Observation

Learning Outcome 2.2 Adjust the defective parts / device according to technical specification







machine - Air blow gun - Digital multi-meter


431 | P a g e

- Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic

components - Walk through

metal detector






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Adjust/ Replace the defective part/device of the

walkthrough metal detector (checklist)


Rectify the fault

432 | P a g e

Checklist Score

Yes No

Disassembling the walkthrough metal detector



Re-assembling the walkthrough metal detector

Observation

Learning Outcome 2. 3 Test the walkthrough metal detector according to the testing

techniques









433 | P a g e


meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic

components - Walk through

metal detector






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test the walkthrough metal detector (checklist)

Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation


Rectify the fault

434 | P a g e













o Documentary research on workplace cleaning techniques


and materials





Rectify the fault


435 | P a g e



Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Clean the working area (checklist)

Checklist Score

Yes No








Observation

436 | P a g e


3

Learning Outcomes:

1. Elaborate the repair report according to reporting techniques 2. Provide the invoice according to the work done 3. Suggest the maintenance contract according to walkthrough

innstructions

4 Hours







- Books - Internet - Hand-out notes - Black board - Chalks - Pens - Computer - Paper - printer - Projector - Eraser - Samples of repair

report



Report the work


437 | P a g e





Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Elaborate the walkthrough metal detector repair report (checklist)

Checklist Score

Yes No



Observation








o Practical exercises on invoice preparation


- Books - Handout notes - Internet - Pens - Computer - Paper - printer - Samples of

invoice


438 | P a g e







Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the invoice for walkthrough metal detector repair


Checklist Score

Yes No



Observation


Report the work

439 | P a g e

Learning Outcome 3.3. Suggest the maintenance contract according to walkthrough

instructions





















Report the work


440 | P a g e




Checklist Score

Yes No



Terms of contract


Observation

Reference books:



441 | P a g e

E L O X R 4 0 1 - X-RAY LUGGAGE SCANNER REPAIR

ELOXR401 Repair X-ray luggage scanner

ELOXR Level: 4 Learning hours

Credits: 4 40

Sector: Technical Services



Purpose statement

This core module describes the skills, knowledge and attitudes required to repair X-ray luggage

scanner. The learner will be able to select and arrange different materials, equipment and tools

used when repairing X-ray luggage scanner. Moreover, he/she will be able to troubleshoot

different faults of X-ray luggage scanner.

442 | P a g e









1. Prepare for X-ray luggage scanner repair





2.2 Proper correction of defective part/device according to technical specifications

2.3 Appropriate testing of the X-ray luggage scanner according to the testing techniques

2.4 Proper cleaning of the working area according to the cleaning techniques

3. Report the work 3.1 Appropriate elaboration of the repair report according to reporting techniques.



443 | P a g e

LU 1: Prepare for X-ray luggage scanner repair

1

Learning Outcomes:

1. Identify PPE according to the work to be done

2. Select tools, equipment and materials according to the work to

be done

3. Prepare the workplace according to the work to be done

5 Hours



Use of PPE





- Books - Black board - Chalk - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff


444 | P a g e







Checklist Score

Yes No

Selection of gloves





Observation


Prepare for X-ray luggage scanner repair

445 | P a g e


done

Definition of tools, materials and equipment.



Digital multi-meter PPE Screwdriver machine Air blow gun Di-soldering gun

machine X-ray luggage scanner






o Documentary research on X-ray luggage tools, materials and equipment


machine - Drilling machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Electronic

components - X-ray luggage scanner


446 | P a g e





Performance

Multiple choice True or false questions Matching Sentence completion Ticking Expose (presentation) Interview

Checklist Score

Yes No

Selection of tools required for X-ray luggage scanner repair

Selection of materials required for X-ray luggage scanner repair

Selection of equipment required for X-ray luggage scanner repair

Observation



Arrangement by type Arrangement by manufacturer

instruction



o Group discussion on the arrangement of different tools, materials and equipment.

o Practical exercises on the arrangement of tools,

- Books - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves



Prepare for X-ray luggage scanner repair.

447 | P a g e

materials and equipment o Documentary research on

X-rays luggage scanner on workplace preparation

- Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Pliers - Screwdriver





components - X-rays luggage

scanner





Prepare for X-ray luggage scanner repair

448 | P a g e



Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Prepare the workplace for X-ray luggage scanner repair (checklist)

Checklist Score

Yes No




Observation

449 | P a g e


2

Learning Outcomes:

1. Identify the faults according to their types

2. the defective part/device according to technical specifications

3. Test the X-rays luggage scanner according to the testing

techniques

4. Clean the working area according to the cleaning instructions

30 Hours


Introduction to X-ray luggage scanner operation


Power supply Displaying unit Conveyor belt

system X-ray generator Collimator Linear detector Housing

Assembling, disassembling and fixing of X-ray luggage scanner according to manufacturer instructions

General faults that occur in X-ray

luggage scanner; Power supply fault Electronic circuitry

faults Sensitivity faults Displaying unit

o Brainstorming on working principle of X-ray luggage scanner and general faults that occur in X-rays luggage scanner.

o Group discussion on working principle of X-rays luggage scanner and general faults that occur in X-rays luggage scanner.

o Documentary research on X-rays luggage scanner faults

- Books - Blackboard - Chalks - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Manuals for X-rays luggage

scanner


450 | P a g e

fault Conveyor belt

system faults

X-ray generator faults







Checklist Score

Yes No

Identification of power supply fault

Identification of display fault

Identification of sensitivity fault

Identification of electronics circuit fault

Identification of conveyor belt fault

Identification of X-ray generator fault

Observation


Rectify the fault

451 | P a g e

Learning Outcome 2.2 : Adjust the defective part/device according to technical specifications

Replacement/adjustment of defective part/devices.

Testing techniques for X-ray luggage scanner;


o Practical exercises on troubleshooting of X-rays luggage scanner

- Books - Blackboard - Chalks - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Screwdriver


machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic


scanner


452 | P a g e






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Adjust the defective part/device of the X-ray luggage scanner

(checklist)

Checklist Score

Yes No

Disassembling the X-ray luggage scanner

Replacement of the defective part/device

Adjustment of the defective part/device

Re-assembling the X-ray luggage scanner

Observation


Rectify the fault

453 | P a g e

Learning Outcome 2. 3 Test the X-rays luggage scanner according to the testing techniques

Replacement/adjustment of defective part/devices.

Testing techniques for X-ray luggage scanner;


o Practical exercises on troubleshooting of X-rays luggage scanner

- Books - Blackboard - Chalks - Handout notes - White board - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall - Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Screwdriver






scanner


454 | P a g e





Written or

performance

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Test the X-ray luggage scanner (checklist)

Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation

Learning Outcome 2.4: Clean the working area according to the cleaning instructions








- Books - Internet - User’s manual - Service manual - Journals - Vacuum cleaner - Lags or cotton

waste - Cleaning



Rectify the fault

455 | P a g e

(consumables)


Waste materials management Types of waste materials (recyclable,

bio-degradable, non- bio-degradable)


collecting tools and equipment and waste disposal

o Research on internet about X-ray luggage scanner working area cleaning


solutions - Brush





performance


Checklist Score

Yes No







Observation


Rectify the fault

456 | P a g e


3

Learning Outcomes:

1. Elaborate the repair report according to reporting techniques 2. Elaborate the repair report according to reporting techniques 3. Suggest the maintenance contract according to manufacturer

instructions

5 Hours

Learning Outcome 3.1: Configure the CCTV camera system according to the manufacturer’s

instructions






- Books - Handout notes - Internet - Computer - Printer - Pens - paper - Samples of repair

report





Report the work


457 | P a g e


Written evidence

Performance

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Elaborate the X-ray luggage scanner repair report (checklist)

Checklist Score

Yes No



Observation

Learning Outcome 3.2 : Provide the invoice according to the work done


The difference between invoice and Proforma







- Books - Handout notes - Computer - Printer - Pens - paper - Internet - Samples of

invoice


458 | P a g e






Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation) Interview Task: Elaborate the invoice for X-ray luggage scanner repair activity

(checklist)

Checklist Score

Yes No



Observation


instructions

Manufacturers instructions on maintenance activities for different types of X-ray luggage scanner system







- Books - Handout notes - Computer - Printer - Pens - paper - Internet - Samples of



Report the work

459 | P a g e

Elements of the contract: Obligation agreements of

both parties Job description Job timeframe Allocation of risks Insurance Price review and adjustments





elaboration of maintenance contract

o Documentary Research on maintenance contract









Report the work

460 | P a g e

Checklist Score

Yes No



Terms of contract


Observation

Reference books: 1. Work Readiness Training Programme – Trainer’s Manual, AkaziKanoze – Youth Livelihoods Project. 2. Work Readiness Training Programme – Participant’s Manual, AkaziKanoze – Youth Livelihoods

Project.

461 | P a g e

E L O D E 4 0 1 - BASICS OF DIGITAL ELECTRONICS

ELODE 401 Apply basics of digital electronics


Credits: 5 50




Purpose statement

This general module describes the skills, knowledge and attitudes required to apply basics of digital

electronics. The trainee will be able to describe basic concepts of digital electronics, apply digital

arithmetic, basics of digital coding and apply different types of digital integrated circuit. This will allow

the trainee to easily pursue documentary learning at higher level.

462 | P a g e


Not applicable

Elements of competence and perfomance criteria

Elements of competence describe the essential outcomes of a competence. Performance criteria describe the required performance needed to demonstrate achievement of the learning unit



1. Describe digital electronics

1.1 Proper differentiation of digital and analog electronics

1.2 Proper identification of digital electronics applications

1.3 Proper identification of numbering systems according to their types

1.4 Proper identification of basic digital coding according to their types

2. Apply digital arithmetic and basics of

digital coding

2.1 Proper conversion of numbering systems according to their types

2.2 Proper conversion of basic digital coding according to their types

2.3 Proper application of logic gates according to their types

3. Deal with complaints and difficult

customer service situations.

3.1 Proper engagement in active and participatory learning methods


4. Apply digital integrated circuits

4.1 Proper identification of digital integrated circuits according to their families

4.2 Proper implementation of fundamental logic gates according to their types

4.3 Proper application of frequently used digital integrated circuits according to their use

463 | P a g e

LU 1: Describe digital electronics

1

Learning Outcomes:

1. Differentiate digital and analog electronics 2. Identify digital electronics applications 3. Identify basic digital coding according to their types

7 Hours

Learning Outcome 1.1: Differentiate digital and analog electronics

Definition of analog electronics

Definition of digital electronics

Comparison between analog and

digital electronics

o Brainstorming on the

difference between analog

and digital electronics


difference between analog

and digital electronics

o Documentary research on

digital electronics

- Books

- Internet

- Hand out notes

- White board

- Black board

- Chalks

- Projector

- Marker pen

- Eraser

- Flipchart

- Video aid





Proper differentiation of digital and analog electronics.


464 | P a g e


Written Oral or performance


Checklist Score

Yes No

Definition of analog electronics

Definition of digital electronics

Comparison between analog and digital electronics

Observation

Learning Outcome 1.2: Identify digital electronics applications.

Applications of digital electronics; Telecommunication

systems Telephone systems Broadcasting systems

Computerized systems Data processing systems Control systems

o Brainstorming on digital electronics application

o Group discussion on digital electronics application

o Documentary research on digital electronics application

- Books - Internet - Hand out notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid



Proper identification of digital electronics applications


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Written evidence

Performance

Oral evidence


Checklist Score

Yes No

Identification of digital electronics applications in telecommunication systems

Identification of digital electronics applications in computerized systems

Observation

Learning Outcome 1.3: Identify numbering systems according to their types

Definition of numbering system

Types of numbering systems Decimal numbering system Binary numbering system Octal numbering system Hexadecimal numbering

system

o Brainstorming on different types of numbering systems

o Group discussion on different types of numbering systems

o Documentary research on different types of numbering systems



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Written evidence

Performance

Oral evidence


Checklist Score

Yes No

Definition of numbering system

Identification of Decimal numbering system

Identification of Binary numbering system

Identification of Octal numbering system

Identification of Hexadecimal numbering system

Observation

Learning Outcome 1.4:Identify basic digital coding according to their types

Definition of digital code Basic digital codes

Binary-code decimal code (BCD code)

Gray code

o Brainstorming on basic digital code

o Group discussion on basic digital code


- Books - Internet - Hand out notes - White board - Black board



Proper identification of numbering systems according to their types.

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Excess-3 code Bi-quinary code ASCII code

basic digital code

- Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid



Written

Performance

Oral

Written evidence


Checklist Score

Yes No

Definition of digital code

Identification of Binary-code decimal code (BCD code)

Identification of Gray code

Identification of Excess-3 code

Identification of Bi-quinary code

Identification of ASCII code

Observation


Proper identification of basic digital coding according to their types

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LU 2: Apply digital arithetic and basic digital coding

2

Learning Outcomes:

1. Convert numbering systems according to their types 2. Convert basics digital coding according to their types 3. Apply logic gates according to their types

18 Hours

Learning Outcome 2.1: Convert numbering systems according to their types

Conversion of different numbering systems

Decimal to binary conversion

Binary to decimal conversion

Decimal to octal conversion

Octal to decimal conversion

Octal to binary conversion

Binary to octal conversion

Decimal to hex conversion

Hex to decimal conversion

Hex to binary conversion Bin to hex conversion Hex to octal conversion Octal to hex conversion

o Brainstorming on conversion of different numbering systems

o Group discussion on conversion of different numbering systems

o Exercise on different conversion of numbering systems

o Documentary research on different numbering systems



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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Conversion Oral evidence Expose (presentation) Interview

Checklist Score

Yes No

Decimal to binary conversion

Binary to decimal conversion

Decimal to octal conversion

Octal to decimal conversion

Octal to binary conversion

Binary to octal conversion

Decimal to hex conversion

Hex to decimal conversion

Hex to binary conversion

Observation


Proper conversion of numbering systems according to their types.

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Learning Outcome 2.2: Convert basic digital coding according to their types

Conversion between digital codes Binary-code decimal code

(BCD code) Gray code Excess-3 code Bi-quinary code ASCII code

o Brainstorming on conversion of numbering systems

o Group discussion on conversion of numbering systems

o Practical exercise on conversion of numbering systems

o Documentary research on basic digital coding

o Books o Internet o Hand out notes o White board o Black board o Chalks o Projector o Marker pen o Eraser o Flipchart o Video aid



Written performance Oral

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Conversion Expose (presentation) Interview

Checklist Score

Yes No

Conversion of BCD code to gray code and vice-versa

Conversion of BCD code to Excess-3 code and vice-versa

Conversion of ASCII code to BCD code and vice-versa

Observation


Proper conversion of basic digital coding according to their types.


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Learning Outcome 2.3: Apply logic gates according to their types

Types of logic gates and their symbols

NOT gate OR gate AND gate NAND gate NOR gate XOR gate XNOR gate

Use logic gates in electronic circuits

o Brainstorming on different types of logic gates

o Group discussion on different types of logic gates

o Practical exercise on different types of logic gates

o Documentary research on different types of logic gates

- Books - Internet - Hand out notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - OR gate - AND gate - NOT gate - NAND gate - NOR gate - XOR and XNOR gate



Written performance Oral

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Conversion Expose (presentation) Interview


Proper application of logic gates according to their types


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Checklist Score

Yes No

Identification of different types of logic gates

Identification of different logic gate symbols

Use of different logic gates

Observation

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LU 3: Apply digital integreted circuits

3

Learning Outcomes:

1 Identify digital integrated circuits according to their families 2 Implement fundamental logic gate according to their types 3 Apply frequently used integrated circuits according to their use

25 Hours

Learning Outcome 3.1: Engage in active and participatory learning methods

Introduction to digital integrated circuits

Families of digital integrated circuits

Diode Logic (DL) Resistor Transistor Logic

(RTL) Diode Transistor Logic

(DTL) Transistor Transistor

Logic (TTL) Emitter coupled Logic

(ECL) Complementary Metal

Oxide semiconductor Logic (CMOS)

Bipolar Complementary Metal Oxide semiconductor Logic (BiCMOS)

Integrated Injection Logic (I2L)

o Brainstorming on classification digital integrated circuits

o Group discussion on classification of digital integrated circuits

o Documentary research on classification of digital integrated circuits

- Books - Internet - Hand-out note - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid


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Checklist Score

Yes No

Definition of digital integrated circuits

Identification of families of digital integrated circuits

Observation

Learning Outcome 3.2: Implement fundamental logic gate according to their

types

Realization of logic gates using discrete components;

Resistors Diodes Transistors (BJTs or FETs)

o Brainstorming on different logic gate realization

o Group discussion on different logic gate realization

o Physical demonstration on different logic gate realization


- Books - Internet - Hand out note - Black board - Chalks - Projector - Whiteboard



Proper identification of digital integrated circuits according to their families

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different logic gate realization - Marker pen - Bread board - Digital Multimeter - Eraser - Resistors - Diodes - Transistors (BJTs or

FETs)



Written

Oral

Product

performance

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Implemented diagram Expose (presentation) Interview Task: implement any logic gate using discrete components (checklist) o Observation checklist

Checklist Score

Yes No

Implementation of NOT gate using discrete component

Implementation of OR gate using discrete component

Implementation of NOR gate using discrete component

Implementation of AND gate using discrete component

Implementation of NAND gate using discrete component

Implementation of XOR logic gate using discrete component

Implementation of XNOR gate using discrete component

Observation


Proper implementation of fundamental logic gates according to their

types.

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Learning Outcome 3.3: Apply frequently used digital integrated circuits

according to their use

Identification of frequently used digital ICs

74HCXX 74 LS XX CD4017 XX555 timer

Use of digital ICs in electronic circuits

o Brainstorming on frequently used digital integrated circuits

o Group discussion on frequently used digital integrated circuits

o Practical exercise on frequently used digital integrated circuits

- Books - Internet - Hand out note - Black board - Chalks - Projector - Bread board - Digital Multimeter - Whiteboard - Eraser - Marker pen - XX555 timer - CD4017 - 74XX logic family - Electronics Catalog




Written evidence Multiple choice True or false question Matching Sentence completion Ticking Open question Oral evidence Expose (presentation) Interview Product evidence o Observation checklist


Proper application of frequently used digital integrated circuits according to their use


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Checklist Score

Yes No

Application of 74HCXX IC

Application of 74 LS XX IC

Application of CD4017 IC

Application of XX555 timer IC

Observation

References:

1. Volume I Basic electrical engineering in S.I. systems of units, B.L. Theraja, A.K. Theraja revised S.G Tarneka 2005

2. Fundamental of electrical and electronics principles, Third edition, Christopher R. Robertson 2008

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E L O H R 4 0 1 - HANDHELD METAL DETECTOR REPAIR

ELOHR401 Repair handheld metal detector


Credits: 4 40




Purpose statement





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Elements of competence and perfomance criteria



learning unit



1. Prepare for handheld metal detector repair











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LU 1: Prepare for handheld metal detector repair

1

Learning Outcomes:


done 3. prepare the workplace according to the work to be done

4 Hours

Learning Outcome 1.1: Identify PPE according to the work to be done

Types of PPE

Gloves Helmet Safety shoes Overall Overcoat Goggles Nose mask Earmuff

Use of PPE






Content Learning activities Resources

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Written

Oral

Multiple choice True or false questions Matching Sentence completion Ticking Open questions Expose (presentation)

Checklist Score

Yes No

Selection of gloves





Observation



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Learning Outcome 1.2: Select tools, equipment and materials according to the

work to be done











machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Electronic components - Handheld detector



Proper identification of digital electronics applications


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Performance

Written evidence

Oral evidence

Multiple choice True or false questions Matching Sentence completion Ticking Expose (presentation) Interview Task: Select tools, equipment and materials needed for handheld metal detector repair (checklist)

Checklist Score

Yes No

Selection of tools required for handheld metal detector repair

Selection of materials required for handheld metal detector repair

Selection of equipment required for handheld metal detector repair

Observation

Learning Outcome 1.3:Prepare the workplace according to the work to be done





o Group discussion on the handheld metal detector tools, materials and equipment arrangement.


o Documentary research on handheld metal detector tools, materials and

- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes


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equipment arrangement - Overall - Overcoat - Goggles - Nose mask - Earmuff - Pliers - Screwdriver machine - Allen keys - Soldering iron - Di-soldering pump - Di-soldering gun

machine - Air blow gun - Digital multi-meter - Soldering tin - Glue - Silicon - Insulator tape - Screws - Electronic components - Handheld detector




Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral Expose (presentation) Interview Performance evidence Task: Prepare the workplace for handheld metal detector repair (checklist)


Proper preparation of the workplace according to the work to be done.

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Checklist Score

Yes No




Observation

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2

Learning Outcomes:

1. Identify the faults according to their types 2. Adjust/Repair the defective part/device according to the technical

specifications 3. Test the handheld metal detector according to the testing

techniques 4. Clean the working area according to the cleaning techniques 18 Hours

Learning Outcome 2.1:Identify the faults according to their types

Introduction to handheld metal detector operation (main components and their functions)

General faults that occur in handheld metal detector system;

Battery failure Electronic circuit failure;

Open-circuit faults Short-circuit faults Sensor faults

o Brainstorming on working principle of handheld metal detector and general faults that occur in handheld metal detector.

o Group discussion on working principle of handheld metal detector and general faults that occur in handheld metal detector.

o Documentary research on handheld metal detector faults

- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Manuals for

handheld metal detector





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Checklist Score

Yes No

Identification of battery failure fault

Identification of open circuit fault

Identification of short circuit fault

Identification of sensor fault

Observation

Learning Outcome 2.2: Adjust/replace the defective part/device according to

the technical specifications

Disassembling and assembling hand held metal detector

Soldering and disoldering different components of handheld metal detector.

Replacement of defective devices/components.

Testing techniques: Continuity testing Voltage measurement Functionality testing

o Practical exercises on dissembling and assembling of handheld metal detector

o Practical exercises on troubleshooting of handheld metal detector

o Practical exercises on testing techniques

- Books - Handout notes - White board - Black board - Chalks - Projector - Marker pen - Eraser - Flipchart - Video aid - Internet - Gloves - Helmet - Safety shoes - Overall


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- Overcoat - Goggles - Nose mask - Earmuff - Screw drivers - Pliers - Screwdriver





components - Handheld metal

detector






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking


Proper adjustment / replacement of defective part/device according to the

technical specifications.

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Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Adjust/ Replace the defective part/device of the handheld

metal detector (checklist)

Checklist Score

Yes No

Disassembling the handheld metal detector



Re-assembling the handheld metal detector

Observation

Learning Outcome 2.3: Test the handheld metal detector according to the

testing techniques

Disassembling and assembling hand held metal detector

Soldering and disoldering different components of handheld metal detector.

Replacement of defective devices/components.

Testing techniques: Continuity testing Voltage measurement Functionality testing

o Practical exercises on dissembling and assembling of handheld metal detector

o Practical exercises on troubleshooting of handheld metal detector

o Practical exercises on testing techniques



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- Screw drivers - Pliers - Screwdriver





components - Handheld metal

detector






Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Test the handheld metal detector (checklist)


Appropriate testing of the hand held metal detector according to the testing techniques

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Checklist Score

Yes No

Continuity testing

Voltage measurement


Observation

Learning Outcome 2.4: Clean the working area according to the cleaning

techniques












o Documentary research on workplace cleaning techniques

- Books - Internet - User’s manual - Service manual - Journals - Cleaning tools and

materials



Proper cleaning of the working area according to the cleaning techniques


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Written

Oral

performance


Checklist Score

Yes No







Observation

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3

Learning Outcomes:


instructions

18 Hours

Learning Outcome 3.1: Elaborate the repair report according to reporting

techniques

Types of reports Written Oral

Elaboration of the repair report Format of repair report

Cover page presentation (Business full address)

Content ( introduction, body, conclusion/recommendation/way forward)





repair report



Proper elaboration of the repair report according to work to be done


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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Performance evidence Task: Elaborate the handheld metal detector repair report (checklist)

Checklist Score

Yes No



Observation







o Group discussion on types of the invoice

o Practical exercises on preparation of the invoice


- Books - Handout notes - Internet - Black board - Chalks - Whiteboard - Marker pen - Eraser - Samples of invoice


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Written evidence Multiple choice True or false questions Matching Sentence completion Ticking Open questions Oral evidence Expose (presentation) Interview Product evidence Task: Elaborate the invoice for handheld metal detector repair


Checklist Score

Yes No



Observation


Proper provision of invoice according to the work done

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instructions





















Convenient suggestion of maintenance contract according to the

manufacturer’s instructions


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Checklist Score

Yes No



Terms of contract


Observation

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Summative Assessment

Integrated situation Resources

Falcon Trust Ltd Company located in Kigali city, Gasabo district,

Kimironko sector has assigned different tasks to its technicians. You as

one of them, you are requested to repair a single 9V battery, -35° F (-

37° C) to 158° F (70° C), 2kHz Warble Garrett super scanner Handheld

metal detector. The handheld metal detector in question is not turning

ON and it must be submitted to its owner within 3 hours. You must

also submit the repair report and invoice.

Note: The user manual of single 9V battery, -35° F (-37° C) to 158° F

(70° C), 2kHz Warble Garrett super scanner Handheld metal detector is

provided.

Tools, equipment and

materials:

- single 9V battery, -35° F

(-37° C) to 158° F (70°

C), 2kHz Warble Garrett

super scanner Handheld

metal detector

- Universal screw drivers

- Flat screw drivers

- Screw driving machine

- Universal pliers

- Cutting pliers

- Stripping pliers

- Blower

- Soldering iron

- Di-soldering pump

- Digital multimeter

- Cleaning brush

- Soldering gun

- Gun glue stick

- Gloves and nose mask

- Overcoat

- Goggles

- Safety shoes

Assesment Criterion 1: Quality of Process

Checklist Score

Yes No

Indicator: Tools, measurement instruments and PPE are selected

Opening tools

Cutting tools

Soldering and disoldering tools

Measurement instruments

PPE

Indicator: Tools, materials and equipment are arranged into the working area

Arrangement according to the type

Arrangement according to the use

Indicator: The handheld metal detector is disassembled

Unscrewing the cover

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Removal of cover

Indicator : The fault / damaged part is identified

Application of fault identification techniques (visual inspection, testing or assumption)

Recognition of exact fault

Recognition of defected component

Indicator : The fault is rectified

Di-soldering of defected component

Replacement of defected component

Soldering of new component

Indicator : The handheld metal detector is tested


Indicator : The handheld metal detector is re-assembled

Putting of cover

Screwing the cover

Indicator : Tools, equipment and working area are cleaned

Application of tools cleaning techniques

Application of equipment cleaning techniques

Application of working area cleaning techniques

use of solvent

Indicator : The work is handed over

Handover of the repaired equipment

Submission of the repair report

Provision of the invoice

Observation

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Assesment Criterion 2: Quality of product

Checklist Score

Yes No

Indicator: The handheld metal detector is working

The handheld metal is detecting and providing sound/alarm

No new fault is introduced

Indicator: The handheld metal detector parts are fixed

Steadiness and fitness of motherboard

Steadiness and fitness of LEDs indicators

Steadiness and fitness of power switch (ON and OFF switch)

Steadiness and fitness of buzzer/speaker

Steadiness and fitness of cover

Observation

Assesment Criterion 2: Quality of Relevance

Checklist Score

Yes No

Indicator : Detected fault is rectified

The handheld metal detector is turning ON

Indicator : Repair report is completed

Filled invoice format

Indicator : Invoice is elaborated

Filled invoice format

Indicator : Materials/ tools/ and equipment are well used

Good management of waste materials

No tool/ equipment is lost

No tool/equipment is miss-used or damaged

Indicator : Time is respected

Required time 3 hours

Observation

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Assesment Criterion 4: Safety

Checklist Score

Yes No

Indicator: PPE are used

Overcoat or overall

Gloves

Goggles

Safety shoes

Observation

Reference books: 1. www.garett.com; handheld metal detector user manual; 2002

2. http://www.garrett.com/securitysite/security_super_wand_main_en.aspx

3. www.garett.com; super scanner handheld metal detector user manual; 2011

Note:

http://www.garett.com/

http://www.garrett.com/securitysite/security_super_wand_main_en.aspx

http://www.garett.com/

GLOSSARY

Assessment: A process of gathering and judging

evidence in order to decide whether a person

has attained a standard of performance.

Assessment criteria: Statements which describe

performances and place them in context with

sufficient precision to allow valid and reliable

assessment.

Best practice: Management practices and work

processes that lead to outstanding or top-class

performance and provide examples for others.

Competency standard: An industry-determined

specification of performance which sets out the

skills, knowledge and attitudes required to

operate effectively in employment.

Competency standards are made up of units of

competency, which are themselves made up of

elements of competency, together with

performance criteria, a range of variables, and

an evidence guide.

Competency: means the ability to apply

knowledge, skills and personal, social and

methodological skills in the workplace or

during learning, as well as in personal and

professional development. This ability or

capacity is acquired through leaning, exposure

to the tasks and series of training allowing one

to perform specific task autonomously. Reason

why in the context of the CBE Framework

competencies are described as responsibility

and independence.

Competency-based assessment (or CBA): The

gathering and judging of evidence in order to

decide whether a person has achieved a

standard of competency.

Complementary competencies: Set of

knowledge, skills and attitudes which are not

directly linked to a specific occupation or

industry, but which are important for work,

education and life in general, such as

communication, mathematics, organizational

aptitude, and computer literacy, interpersonal

and analytical competency.

Core modules: Modules leading to

competencies’ acquisition that an industry

sector has agreed upon as essential for a person

to be accepted as competent at a particular

level. All modules may be core, but in many

cases competency at a level will involve core

modules plus optional or specialization

modules. Core competencies are normally

those central to work in a particular industry.

Credential: Formal certification issued for

successful achievement of a defined set of

outcomes, e.g. successful completion of a

course in recognition of having achieved

particular knowledge, skills or competencies;

successful completion of an apprenticeship or

traineeship.

Credit: The acknowledgement that a person has

satisfied the requirements of a module.

Curriculum: The specifications for a course or

subject (module) which describe all the learning

experiences a learner undergoes, generally

including objectives, content, intended learning

outcomes, teaching methodology,

recommended or prescribed assessment tasks,

assessment exemplars, etc.

Evidence guide: The part of a competency

standard which provides a guide to the

interpretation and assessment of the unit of

competency, including the aspects which need

to be emphasized in assessment, relationships

to other units, and the required evidence of

competency.

Flexible delivery: A range of approaches to

providing education and training, giving

learners greater choice of when, where and

how they learn. Flexible delivery may involve

distance education, mixed-mode delivery,

online education, self-paced learning, self-

directed learning, etc.

Formal education: Also formal training

education or training provided in educational

institutions such as schools, universities,

colleges, etc. or off the job in a workplace,

usually involving direction from a teacher or

instructor.

General competencies: competencies

correspond to larger operations that go beyond

the tasks, but generally contribute to their

implementation. These activities require more

fundamental learning and are generally

common to several tasks and transferable to

many work situations.

Generic modules: Modules leading to the

attainment of complementary competencies.

Informal education: The acquisition of

knowledge and skills through experience,

reading, social contact, etc.

Internship: An opportunity for a learner to

integrate career related experience by

participating in planned, supervised work.

Key competencies: Any of several generic skills

or competencies considered essential for

people to participate effectively in the

workforce. Key competencies apply to work

generally, rather than being specific to work in a

particular occupation or industry. The following

are key areas of competency which were

developed into seven key competencies:

collecting, analyzing and organizing

information; communicating ideas and

information; planning and organizing activities;

working with others and in teams; using

mathematical ideas and techniques; solving

problems; and using technology.

Knowledge: means the result of the adoption

of information through the learning process.

Knowledge is a set of facts, principles, theories

and practices related to area of work or study.

In CBE context lifelong learning knowledge is

described as theoretical and / or factual.

Learning outcomes: are statements of what

learner knows, understands and can perform,

based on the completion of the learning

process, defined by knowledge, skill and

competency.

Learning activities: Suggested activities that

can be developed during lesson planning and

activity preparation. The choice of learning

activities must be tailored according to group

size, available material resources and

communication tools.

Learning hours: Amount of hours required to

acquire the competency, including the time

allocated to evaluation, which is estimated

between 5 and 10% of the total learning time of

the competency.

Learning outcomes: Statements that indicate

what learners will know or be able to do as a

result of a learning activity. Learning outcomes

are usually expressed as knowledge, skills, or

attitudes.

Learning unit: Any of the basic building blocks

of a module, which describes the key activities

or the elements of the work covered by the

module

Module: A unit of training which corresponds to

one competency and which can be completed

on its own or linked to others.

Occupation: The principal business of one’s life.

Performance criteria The part of a competency

standard specifying the required level of

performance in terms of a set of outcomes

which need to be achieved in order to be

deemed competent. It describes the quality

requirements of the result obtained in labor

performance.

Qualification: means the formal name for the

result of a process of assessment and

validation, which is obtained when a competent

body determines that an individual has

achieved learning outcomes to the standards

laid down.

Quality assurance: The systems and procedures

designed and implemented by an organization

to ensure that its products and services are of a

consistent standard and are being continuously

improved.

Recognition of prior learning (or RPL): The

acknowledgement of a person’s skills and

knowledge acquired through previous training,

work or life experience, which may be used to

grant status or credit in a subject or module.

Skills: are the ability to apply knowledge and

use the principle of “know how” to perform a

specific task and to solve the problem. In

the context of the CBE Framework, skills are

defined as cognitive (involving the use of logical,

intuitive and creative thinking), practical

(including physical skill and use of methods,

materials, devices and instruments) and social

skills (communication and cooperation skills,

emotional intelligence and other).

Specific competencies: Competencies that are

directly related to the tasks of the occupation in

the workplace context. They refer to concrete,

practical, and focused aspects

Traineeship: A system of vocational training

combining off-the-job training at an approved

training provider with on-the-job training and

practical work experience. Traineeships

generally take one to two years and are now a

part of the New Apprenticeships system.

Unit of competency: A component of a

competency standard. A unit of competency is a

statement of a key function or role in a

particular job or occupation. See also element

of competency, performance criteria, range of

variables.

WORKFORCE DEVELOPMENT AUTHORITY – WDA P. O. BOX 2707 Kigali Rwanda T +250 255113365 F +250 255113365 E [email protected] I www.wda.gov.rw

Workforce Development Authority

Empowering people with employable skills and entrepreneurship capacity

TVET CERTIFICATE IV in ELECTRONIC SERVICES...CCMEN401 - INTERMEDIATE WORKPLACE ENGLISH 109 LU 1:...

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