Turning ideas into reality. Is your network ready? · Turning ideas into reality. Is your network...

Turning ideas into reality. Is your network ready?Ben MatthewsRegional Sales Manager

Turning ideas into reality. Is your network ready?

These increasethe reliance andthe demands on

your network.

Your business plans drive IT investments.

What are the keyprinciples to get right

with yournext network?

What components must you get right?

Is your network ready?

We will be exploring:

Objectives of this morning.

The increasing demands on our business networks.1.

2.

3.

4.

The essential principles to get your network right for the future.

The relevance of several network components:

• Access network.• Core network.• Service management.

Why we believe BT is the right partner for:

• your network• cloud, voice and other services that you run over the network.

Event agenda.

10.15 Without the right network...

Knowing the signs. How to respond.

Technologies and products.Access network.

Core network. Management.

10.35 Getting it right.

11.05 Coffee.

11.25 Bringing it all together.

12.30 Lunch and networking.

Cesira BruccianiNetwork Marketing.

Without the right network…


Knowing the signsWithout the right network


your network.






Without the right network, cloud is just an interesting idea.

How manybusinesses haveto replace their

network or supplierto implement cloud?

Will yournetwork cope

with all the things you want to do with it?

What are the three key principles you

must get right?

The demands on business networks are growing.

Cloud, Applications,IP Voice…

Your network

Knowing the signs, market insight.

Source: IDC – Wan Manager Survey, Jan 2015.

45%

40%

35%

30%

25%

20%

15%

10%

Technology priority areas.

What problems dothese cause?

31%

Implementing or expanding our use of cloud services.

30%

Improving the performance of applications on

the WAN.

29%

Converging voice data networks

onto IP.

24%

Enabling enterprise social

networking.

23%

Deploying unified communications

and collaboration.

30%


the WAN.

29%


onto IP.

24%


networking.

23%


and collaboration.

45%

40%

35%

30%

25%

20%

15%

10%

Implementing or expanding your use of cloud services.

Office 365, salesforce.com

It’s web traffic right?

How to trace performance issues?

31%



29%


onto IP.

24%


networking.

23%


and collaboration.

31%


30%


the WAN.

45%

40%

35%

30%

25%

20%

15%

10%

Improving the performance of applications on the WAN.

Not clear how to configure the network for best performance.

Clarity on number of applications and their bandwidth requirements.

Tolerance of applications to network characteristics.


30%


the WAN.

24%


networking.

23%


and collaboration.

31%


45%

40%

35%

30%

25%

20%

15%

10%

Converging voice and data networks onto IP.

Significant impact on the business.

Unclear where the fault lies.

Variation in delay causesproblems with voice.

29%


onto IP.


John NashHead of Managed WAN.

How to get it right.


ReliabilityPerformance Manageability


your network.






Business networks need to respond to these demands.


Your network


Performance and reliability rely on the ‘core network.’

Core network

User experience is underpinned by network performance.

Performance factors.

• User experience.• Latency, packet delivery, jitter.• What’s needed at each site?• A WAN is more than just circuits.• What’s under the ‘bonnet’?• Carrier grade, CoS across

the core.


Core network

Business continuity is underpinned by network reliability.

Reliability.

• Availability = downtime = £.• 99.9% = 3x9s = 9hr, 5x9s = 5min.• What’s needed at each site?• A WAN is still more than just circuits!• Carrier grade.• Critical national infrastructure.• Dual: Fibre, routers, manufacturers.


Core network

Increasing complexity requires in-life management.

Manageability.

• We need to manage changes, ensure performance and continuity, plan for new apps and the future.

• The needle in the haystack: 30 people, 20 sites, 5 apps = 3,000 paths.

• Manageability is increasingly important - “don’t be on your own”.

• What’s needed?• People, systems, processes.• Deep inspection and deep skills.• Proactive alerts and portal.


Core network

BT networking services – much more than meets the eye…

Manageability.

• We need to manage changes, ensure performance and continuity, plan for new apps and the future.

• The needle in the haystack: 30 people, 20 sites, 5 apps = 3,000 paths.

• Manageability is increasingly important - “don’t be on your own”.

• What’s needed?• People, systems, processes.• Deep inspection and deep skills.• Proactive alerts and portal.

Performance factors.

• User experience.• Latency, packet delivery, jitter.• What’s needed at each site?• A WAN is more than just circuits.• What’s under the ‘bonnet’?• Carrier grade, CoS across

the core.

Reliability.

• Availability = downtime = £.• 99.9% = 3x9s = 9hr, 5x9s = 5min.• What’s needed at each site?• A WAN is still more than just circuits!• Carrier grade.• Critical national infrastructure.• Dual: Fibre, routers, manufacturers.


Core network


your network.







Technologies and products

Systems, processesand peopleAccess Core network Management





your network.






What technologies and products might you select from?

Point 2 Point Ethernet VPNs IP VPNs Internet VPNs

End to End (dedicated)

VPN(private shared)

Internet (public shared)

Data centres

Large complexes

High performance services

Distribution and warehouses

Offices

Large stores

Offices

Small office/site office

Home office/consultants

Customers

Typical sites and usage: Tendency:

Very high

High

Low

End to end performance SLA Number of sites

BT ADSL /Fibre

Broadband

‘Point to point’ networks.

Why.• For cost effective high performance.• Secure.

What.• ‘Point to point’ dedicated fibre Ethernet.• High performance (lowest latency).• High reliability.

Options.• 10-1000 Meg up to 45km: SHDS.• 2.5 Gig-1.6Tb nationally: Optical Connect.• (or see Ethernet VPN).

Examples.• Network of local solicitor offices.• Network of franchised dealerships.• HQ expansion to second local site.• High speed data centre to data centre.

Edinburgh

Short Haul Data Service

Birmingham Coventry

Core network

VPN.

PoP

VPN.

Core network

NewcastleBirmingham

WestminsterEaling

Edinburgh

PoP

VPN.

Edinburgh

NewcastleBirmingham

Core network

WestminsterEaling

Newcastle

WestminsterEaling

Edinburgh

Access circuit

PoP

Birmingham

Ethernet VPN: E-Line.

Why.• Cost effective.• National alternative to SHDS.• Simple scaling of sites.• Simple scaling of speeds.

(Buy just the speed you need.)• Prefer to run own IP layer.• Secure.What.• Ethernet Connect.Options.• ‘Point to point’ or ‘hub and spoke’.• You define the EVC.• National and international versions.• Class of service prioritisation.• Access options: Fibre, EFM, GEA.• Suite of management services.Examples.• Well known UK appliance manufacturer.

Edinburgh

WestminsterEaling

NewcastleBirmingham

Ethernet VPN: E-LAN.

Why.• When you need ‘any to any’.• Cost effective.• Simple scaling of sites.• Simple scaling of speeds.

(Buy just the speed you need.)• Prefer to run own IP layer.• Secure.What.• Ethernet Connect.Options.• National and international versions.• You define the EVC.• Class of service prioritisation.• Access options: Fibre, EFM, GEA.• Suite of management services.Examples.• National Investment Company.

Edinburgh

NewcastleBirmingham

Ealing WestminsterE-LAN

IPVPN.

Core network

PoP

IPVPN.

Edinburgh

NewcastleBirmingham

Core network

WestminsterEaling

Newcastle

WestminsterEaling

Edinburgh

Birmingham

Access circuit

PoP

Birmingham

Ealing

Newcastle

Westminster

Edinburgh

IPVPN.

IP traffic

Access circuit

PoP

IPVPN.

Why.• If you want the IP layer provided.• If you want low cost DSL access.• When you need ‘any to any’.• Simple scaling of sites (up to very large).• Simple scaling of speeds.

(Buy just the speed you need.)• Cost effective.• Secure.What.• IP Connect.Options.• National and international versions.• Access options: Fibre, EFM, GEA, DSL.• Class of service prioritisation.• Suite of management services.Examples.• National high street insurer.

NewcastleBirmingham

Ealing Westminster

Edinburgh

Internet VPN.

NewcastleBirmingham

Ealing WestminsterInternet

Edinburgh

PoP

Secure Internet connectivity.

BTnet

NewcastleBirmingham

Ealing Westminster

Edinburgh

Internet VPN.

InternetSecureinternet tunnel

PoP

Secure Internet connectivity.

NewcastleBirmingham

Ealing Westminster

Edinburgh

Internet VPN.

Internet

Why.• If you want the IP layer provided.• If you want internet cost effectiveness.• Multiple remote workers.• Extension to private VPN.• Prepared to manage security.• Prepared to accept internet best

endeavours (any BTnet sites on-net for maximum performance).

What.• BTnet with Managed UTM (Fortinet).• Broadband.Options.• BTnet access options: Fibre, EFM, GEA.Examples.• Road haulage broker.

A network that is built with you in mind.

Resilience and backup services.

IP addressing scheme.

Access to onlinemanagement/reporting platform.

Deploying Class of Service.

Router hardware selection.

Support for VLANs.

Support for load sharing.Selecting the correct access technology.Design Manual




VPN(private shared)


Data centres

Large complexes



Offices

Large stores

Offices



Customers


Very high

High

Low


BTnetSHDS Connect

Optical Connect

BT ADSL /Fibre

Broadband

Ethernet Connect

IP Connect




VPN(private shared)


Data centres

Large complexes



Offices

Large stores

Offices



Customers


Very high

High

Low


SHDS Connect

Optical Connect

BT ADSL /Fibre

Broadband

BTnet

BT Managed WAN

Peter SealeyHead of Ethernet Propositions, BT Business.

Access and core networks.





your network.






What is access?

Edinburgh

NewcastleBirmingham

Ealing Westminster

Core network

Access circuit

PoP

Access.

What are the

technologies?

What’s important

about each one?

What are the

performance and

reliability implications

of access?

How do you decide

which you should have

at each site?

What access technologies might you select from?

New PoPs in datacentres.

Available in London, Newport (Wales) Manchester, Elland

and Slough.

Lower cost fibre deliveries.

10M, 100M1Gig, 10Gig.

EFM(Ethernet in the First Mile).

2-35MbpsSymmetrical,no contention

resilience built in

BT EFM offers uncontended, symmetric, reliable bandwidth.

2 pairs2 pair NTE

4 pairs4 pair NTE

6 pairs6 pair NTE

8 pairs8 pair NTE

1000m0m 2000m 3000m 4000m 5000m

10m

10m

10m

10m

8m

8m

8m

8m

4m

4m

4m

4m

2m

2m

2m

2m

6m

6m

6m

6m

20m

20m

20m

25m

25m35m

What access technologies might you select from?

Fibre Broadband.

FTTC 80/20M FTTP 330/30M

(FOD 330/30M).

New GEA (Generic Ethernet Access) options.

Low cost uncontended symmetrical services

up to 30Mbps.

New PoPs in datacentres.

Available in London, Newport (Wales) Manchester, Elland

and Slough.

Lower cost fibre deliveries.

10M, 100M1Gig, 10Gig.

EFM(Ethernet in the First Mile).

2-35MbpsSymmetrical,no contention

resilience built in

ADSL(3rd Generation).

Up to 24Mps Up to 1Mbps From £450 pa.

BT Managed Compute

Cloud connectivity from BT: secure, high-performance access to your cloud.

And more to follow this year including:BT can already offer cloud-based access to:

• There’s an expected Compound Annual Growth Rate (CAGR) from 2014 to 2019 of 29% (Gartner).

• Instantly connect to cloud-based services without worrying about security.

• Enjoy guaranteed performance with outstanding Service Level Agreements.

• Prioritise your applications with Class of Service capability.

Distance from exchange/cabinet.

Access typevariations.

Accurate scoping and sizing of access circuits in line with requirements and number

of users.

Access circuit resilience and repair times.

Class of Service.

Line Speed

How does access drive performance and reliability?

Performance

Reliability

Decide what your needs are at each site:

- Users.

- Applications.

- Bandwidth.

- Reliability requirements.

- Budget allowance.

Choose from subset of available access types at your location.

Speak to a specialist!

How do I choose the best technology for each site?

Time for a break.

Peter SealeyHead of Ethernet Propositions, BT Business.

The core network.





your network.






Performance and reliability rely on the ‘core network.’


Core network

They look the same but one will easily out perform the other.

It’s what you can’t see!

£390 0£117

What’s the impact if:

• your real-time apps aren’t real time• you need to deploy IP CCTV but your network is too slow• you deploy a cloud app and your users start complaining it’s too slow• you’ve virtualised your servers and you start getting time-outs• you want to deploy IP Voice but…

Network performance – why it’s important.

Typically measured as:

Round Trip Delay (milliseconds).Packet loss (%).

Jitter (milliseconds).

What does a good network performance look like?

Class of Service Service Level Guarantee Core Performance Target Value

Voice (EF) Round Trip Delay (RTD) 20 milliseconds (ms)

Voice (EF) Packet delivery 99.9%

Voice (EF) Jitter 3.5ms

AF in contract Round Trip Delay 23ms

AF in contract Packet delivery 99.95%

Default or DE Round Trip Delay 30ms

Default or DE Packet delivery 99.8%

How does the Core drive performance and reliability?

Construction of thecore network.

Class of Service across the coreor just at the edge?

Small print vs thecompetition.

Measurement andmanagement of the core.

Single network versus multiplenetworks (fewer hops).

Line Speed

Performance

Reliability

• Equates to uptime, and therefore downtime.

• What’s the impact to your business if your people can’t connect?

• Measured as % availability.

• Governed by up time of access circuit and core network.

• Industry levels vary but should be between.

• 99.5% and 99.999%.

Network availability – why it’s important.

Network availability – why it’s important.

* These examples are for IP Connect.

Secure Delivery

Standard Delivery*

Secure Plus Delivery99.999%5.25 minutes down time per annum.

99.99%52.56 minutes down time per annum.

99.9%8.76 hours down time per annum.

Factors that affect availability.Not all core networks are the same.

Core network factors affecting performance.

Ongoing scaling and investment

Redundancy of connectivity

Proactive monitoring and management

Core network sizeand design

Redundancy of switching PoPs

Construction of PoPs

Single network

Critical national infrastructure

Carrier grade equipment Resilient core

switching PoPs

Resilient access network

No multiple network operational systems

Fewer routers/switches

Fewer hops

Fewer failure points Less complexity Less to provision

Fewer suppliers to wait for on provision

Easier to find faults

Fewer suppliers to rely on for fixes

Performance

Lower latency

Lower jitter

Reliability

Fewer faults

Quicker to fix

Less small print

More service credit

Provision Fewer orders in delay

What to look for in a supplier’s core network.

Situation Implication Impact

Service availability and repair.

What else to look for in a supplier.

Look for a service backed up by a comprehensive, industry leading Service Level Guarantees covering:

On time delivery.

Network performance.

How BT does this.

We provide a high performance, high

availability core network, designed with scalability

and redundancy.

BT’s core network gives you performance you can

experience.

To make our corenetwork fit for purpose for the most demanding applications in the UK.

We back it with servicelevel agreements

that really show our commitment.

Not all WAN services are the same.

Offering excellent value for money.

Rick EllisBT Service Management.

Service management.





your network.






The role of service management.

WANsecurity

The role of service management.

WANsecurity

Service management

Service management.

A range of WAN service management approaches to suit you.

Priced to meet the mid market customer.

Probably the best service management in the market.

Award winning customer experience.

Integrated technical project management.

What do we mean by management?

What are customers telling us?...

Bespoke management – complete peace of mind...

“I have a problem but allmy suppliers are telling methat their part is working.”

“I want to be alerted to things that are important to my business and not

get inundated with irrelevant reports”“I need to trust that someoneis looking after my network soI can look after my business.”

...Across all of our services.

SPoC, proactive monitoring and management.

Managed WAN

IP Connect UK

IP Connect Global

Ethernet Connect UK

Ethernet Connect Global

BTnet

Managed LAN

IPT

Networks

Calls and Lines

Switch

Broadband

Comms services

Cisco pure IP telephony

Cisco security solutions

Cisco specialty services

Hardware procurement

Virtualisation

Managed print

Microsoft AD and Exchange

Cisco and MicrosoftUnified Comms

Desktop support

IT services

Desktop

WLAN

Security

Printers

Servers

Remote access

PDAs

Apps

LAN

Customer systems

International

No BT Coverage (e.g. Kingston on

Hull, Channel Islands, etc…)

OLOs

that are important to my “bIunseineedsstoantrdust that someonenot get inundatediswloitohking after my network so

irrelevant reportIsc”an look after my business.”

“I want to be alerted to things“I have a problem but all

my suppliers are telling me

Bespoke management – complete peace of mind...A view across the whole of your network.



“I need to trust that someoneis looking after my network soI can look after my business.”

Bespoke management – complete peace of mind...View BT device, event or by alert.

“I want to be alerted to things that are important to my business and not

get inundated with irrelevant reports”

Useful alerts: Sustained Utilisation Alert.

Monitoring the application path.

“I need to know thatif I roll out a new application

the network will cope.”

On demand and formal reporting.

Intelligent reporting set by client requirements.

Escalation trending.

Visibility of how efficient escalations have been and how they can be improved.

Security benchmarking.

Understanding which devices are going end

of life.

Capacity management.

Predicting when circuits and devices

need upgrading.

Incident trending.

Understanding which incidents are impacting

performance.

Implementation without disruption.

I would like a new network but I am not sure that the business

could afford the disruption.”

Our recent BT Bespoke Management customer survey said...

BT Bespoke Management staff and systems – key to “buy” decision.

Overall experience –‘Good’, ‘excellent’ or ‘outstanding ’.

Technical knowledge and competence –‘Good’, ‘excellent’ or ‘outstanding ’.

‘Quite likely ‘or ‘very likely’to recommend BT.

Project delivery –‘Good’, ‘excellent’ or ‘outstanding ’.

Improved network availability.

Improved network performance.

Support function performance –‘Good’, ‘excellent’ or ‘outstanding ’.

100%agree

86%agree

92%agree

88%agree

92%agree

85%agree

100%agree

92%agree

In summary.

• Flexible service management approaches to suit you.

• Priced to suit the SME market.

• Full technical project management.

• Improved network performance.

• Individual live demonstrations.

Bringing it all together.Cesira BruccianiNetwork Marketing.

45%

40%

35%

30%

25%

20%

15%

10%

Technology priority areas.

What problems dothese cause?

31%


30%


the WAN.

29%


onto IP.

24%


networking.

23%


and collaboration.





VPN(private shared)


Data centres

Large complexes



Offices

Large stores

Offices



Customers


Very high

High

Low


SHDS Connect

Optical Connect

BT ADSL /Fibre

Broadband

BTnet

BT Managed WAN

Core network factors affecting performance.

Ongoing scaling and investment

Redundancy of connectivity

Proactive monitoring and management

Core network sizeand design

Redundancy of switching PoPs

Construction of PoPs

Service management should give you peace of mind.

BT Bespoke Management staff and systems – key to “buy” decision.

Project delivery –‘Good’, ‘excellent’ or ‘outstanding ’.

Overall experience –‘Good’, ‘excellent’ or ‘outstanding ’.

Improved network availability.

Technical knowledge and competence –‘Good’, ‘excellent’ or ‘outstanding ’.

Improved network performance.

‘Quite likely ‘or ‘Very likely’to recommend BT.

Support function performance –‘Good’, ‘excellent’ or ‘outstanding ’.

100%agree

86%agree

92%agree

88%agree

92%agree

85%agree

100%agree

92%agree

Product developments, innovation and service enchancements.

Ethernet Connect

Bespoke access, i.e.: PoPs in Data Centres offering low cost access in places such asTelehouse, Global Switch, Next Generation Data Centre (Newport) Telecity (Manchester)Equinix (Slough) & Sungard (Elland in Yorkshire) This enables highly resilient, low costaccess to be provided with EVC speeds from 1M up to 1G via both 1G and 10G ports.

Recently introduced

Optical Connect 10G Ethernet Free connection offer on 10G Optical Connect. Recently introduced

Optical Connect New 10G, 40G and 100G service based on Ciena 6500. Recently introduced

IP Connect Amazon Web Services ( AWS ) Recently introduced

IP Connect Improved data throughput SLA’s on ADSL and superfast ADSL circuits Recently introduced

IP Connect ADSL2+ coverage increased to cover an additional 850 exchanges Recently introduced

BT Managed WAN Internet from the cloud, Microsoft Azure via Express Route, AWS and SIP Recently introduced

Increased international coverage

Ethernet access now in 55 countries across Asia Pacific, Europe, Latin America andNorth America. New PoPs in China, Chile and South Africa. Recently introduced

Ethernet Connect UK Number of EFM PoPs expanded by over 200% in the last 12 months. Recently introduced

BT Managed WAN BTnet and SHDS monitoring and management Recently introduced

BTnet BT Cloud Voice support. Recently introduced

BTnet Backup refresh Recently introduced

Product developments, innovation and service enchancements.

Ethernet Connect – UKNew low cost Fibre on Demand 30M symmetrical Ethernet access for Ethernet Connect. Coming soon

Ethernet Connect UK Bespoke access via Fibre Ethernet in Hull / Bespoke access via radio. Coming soon

Extended Reach 45Km on Ethernet Connect

This will extend the reach of 21CN to areas which were previously out of reach.

Coming soon

Ethernet Connect UKAdditional data centres with bespoke access in Telecity’s Harbour Exchange & Sovereign House, Ark Data Centres at Farnborough & Corsham and Telehouse North

Coming soon

Ethernet Connect UK EVC’s larger than 1Gbps Coming soon

SHDS New upgrade options. Coming soon

Optical Connect Core New lower cost High Speed long distance service at speeds of 10G & 40G Coming soon

BT Managed WAN and IPConnect

Expressroute to Office 365 Coming soon

Ethernet Connect GlobalEthernet Connect Global access in India, Israel, Japan, Russia, Singapore, South Africa, Sweden, Switzerland, Taiwan & 11 cities in USA

Coming soon

Roll out of superfast fibre Increased coverage / roll out of new low cost access technologies. Coming soon

All Services Integrated VDSL Modem support (CPE) for Superfast/FTTC Access Coming soon

BTnet BTnet Quick Connect Coming soon

G.fast Ethernet Connect, IP Connect, BTnet and BT Managed WAN Coming soon

Why BT is the right choice for you.

Current Analysis Product Assessment - Leader in Data WAN (UK) April 2015

Our competitive strengths

• We own and manage a very strong national network coverage, comprised of MPLS infrastructure and Ethernet nodes, in comparison with alternative UK suppliers.

• We have invested in a significant expansion of our EFM coverage throughout the UK.

• We offer a broad suite of services covering all bases, including for example IT

outsourcing, professional services, communications and value-added services.

BT – IP Connect, Ethernet Connect

Average rating of alternative suppliers

Leader

Very strong

Strong

Competitive

Vulnerable

Overall Network Portfolio

BT’s data WAN proposition is market leading in the UK, because the carrier’s market traction and operational presence is unmatched, and BT continues to set a fast-moving pace with the latest in sales messaging and technical developments

(Current Analysis, Apr 2015)

“ “

Service.

Full integrated and award winning.

We will be there to help you migrate.

Range of management, monitoring and reporting options to suit you.

Relationship.

Reliability.Core network resilience.

Access circuit resilience.

Diversity and backup.

Monitoring and helpdesk.

Peace of mind.Continuous investment.

Carrier grade infrastructure.

Comprehensive business continuity.

A world leader in network provision.

Performance.

High performance core network.

Greater access bandwidths.

New access technologies.

WAN and application performance optimisation.

Class of Service prioritisation.

Why BT is the right choice for you.

Summing up.

Ben MatthewsRegional Sales Manager

How demands are increasing on our business networks.

The relevance of several network components:- Access network.- Core network.- Service management.

The three essential things to get your network right for the future.

Why we believe BT is the rightpartner for:- Your network.- Cloud, voice and other services

that you run over the network.

Book your 1:1 meeting

Summary of what we’ve covered.

Andremember...

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Turning ideas into reality. Is your network ready? · Turning ideas into reality. Is your network...

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