TURNING HEAT - Toronto Pearson · · 2013-03-15TURNING HEAT ON FIRE TRAINING “In an effort to...

SEPTEMBER/OCTOBER 2007

CANADIAN INT’L.AIRSHOW

A publication of the Greater Toronto Airports Authority

www.gtaa.com

TURNINGHEAT

FESTI OPENS FORFIRE TRAINING

JETAIRWAYSONE OF INDIA’S PREMIERAIRLINES LANDS IN T.O.

THEUP

TORONTO VISIT MARKSEND OF SUMMER

Toronto Pearson Today September/October 2007 2

Published by: Greater Toronto

Airports Authority Corporate Affairs

Toronto Pearson International Airport

P.O. Box 6031

3111 Convair Drive

Toronto, AMF

Ontario L5P 1B2

www.gtaa.com

Editor-in-Chief:

Lorrie McKee

416.776.4350

[email protected]

Senior Editor:

Jason Ritchie

416.776.5584

[email protected]

Art Director:

Jason Ritchie

Staff Writers:

Elsa Mendes, Rosa Montes

Lee Petrie, Jason Ritchie

Photography:*

Elsa Mendes

Jason Ritchie

*Unless stated otherwise:

Advertising Sales:

[email protected]

Regular issues of Toronto Pearson

Today are produced

bi-monthly. Jan/Feb, Mar/Apr,

May/Jun, Jul/Aug, Sep/Oct, Nov/Dec

Toronto Pearson Today is made

available free of charge at Toronto

Pearson International Airport in

Toronto, Ontario, Canada. Mailed

copies of Toronto Pearson Today are

distributed free of charge to individ-

uals sending a written faxed request

to 416.776.7593 containing their

name, full mailing address, company

and position (if applicable).

This publication can also be found

online at www.gtaa.com.

The personal information collected

is used exclusively for adding

individual names to the Toronto

Pearson Today mailing list. At no

time will this information be shared

with any other party.

To be removed from the mailing list,

fax your intention to the number

referenced above.

Copyright © 2007 Greater Toronto Airports Authority.

All rights reserved. No part of this publication may

be reproduced, stored in a retrieval system, or trans-

mitted, in any form or by any means (photocopying,

electronic, mechanical, recording or otherwise)

without the written permission of the copyright

holder. The GTAA does not necessarily endorse the

products, services or companies that appear in adver-

tisements contained within this publication.

ISSN 1718-0244

THISISSUE

FESTI opens its doorsto the world

The GTAA’s Fire and EmergencyServices Training Institute (FESTI)

was unveiled in July and has theprograms, equipment and seasoned profes-sionals to meet the training needs of fire-fighters from around the corner and aroundthe globe.

One of India’s premier airlines—Jet Airways—now

provides service between Toronto and Delhi

The Indian aviation industry was dominated for many years by two government run

airlines—Air India and Indian Airlines. Then Jet Airways emerged on the scene and

began operating as a “taxi”

service airline. Now with

government permission for

international flights, Jet

Airways is offering service

between the two countries

five days per week.

3

7

CanadianInternationalAirshow

Many performers taking part in the 2007Canadian International Airshow (CIAS)happening along the Toronto waterfrontmade a brief stop at Toronto Pearson.Gathering at the airport’s north end weresome of the world’s most impressiveflying machines, including the popularCanadian Forces Snowbirds.

4

Air Canada marks 70 years of operations

Although Trans Canada Airlines’ first flight back on September 1, 1937, only lasted 50 minutes and carried

two passengers, it was the beginning of something much bigger. Today’sAir Canada is the country’s largest full-service airline serving more than 32million customers annually and providing direct passenger service to morethan 170 destinations on five continents with the help of some 23,000 full-time equivalent employees.

11

Now available in Terminals 1 and 3

12The People@Pearson

Profiling Brian Fox, NAV

Canada Air Traffic Control

Supervisor.

15In the Shops

No time for a manicure before

you depart? Now you do.

Introducing :10 Minute

Manicure so you can catch

your flight and have great

looking nails.

16Art and ExhibitionsDisturbance opens in Gallery120 while It’s a Beauty isunveiled in Pier F atTerminal 1.

18Be Seen at TorontoPearson - photos from ourreaders.

FrequentFlyersRegular features in Toronto Pearson Today

WHAT’S IN

3 Toronto Pearson Today September/October 2007

When fire fighting services

anywhere across the globe need to

have their crews recertified and

trained to exacting standards, there’s a new

alternative. Introducing the GTAA’s Fire and

Emergency Services Training Institute (FESTI) at

Toronto Pearson International Airport.

Designed with the needs of the student in

mind, FESTI is the one stop portal to a variety of

international, national and provincial emer-

gency response training needs. The well

designed training facilities are surpassed only

by the quality of instruction and the compre-

hensive curriculum taught by seasoned profes-

sionals.

Official grand opening ceremonies of the

FESTI—designed by Kleinfeldt Mychajlowycz

Architects and located off Courtneypark Drive

in Mississauga, at the western end of Toronto

Pearson, covering 2,804m2—took place on

Friday, July 13, and featured speakers from the

Canadian Green Building Council (GTA Chapter)

and local MP Navdeep Bains. Hundreds of

people attended the public open house of the

facility on July 14.

Project managers were given the objectives

to create a revolutionary fire and emergency

training facility to enhance the existing

program offered by the GTAA and expand its

clientele. They were also mandated to

construct the facility using globally accepted

environmentally friendly building standards.

FESTI was designed to conform to the

Leadership in Energy and Environmental Design

(LEED) Silver Rating.

This facility offers courses for Aircraft

Rescue Firefighter Training (ARFF), Annual ARFF

Re-Certification, Hazardous Materials at all

levels, Command and Control, technical

programs, medical training, fire extinguisher

courses and Fire Recruit Training programs. The

FESTI features a combination of indoor class-

rooms and offices with outdoor practical

training structures built adjacent to the main

facility.

The classrooms are state-of-the art and

equipped to support the full range of training

courses offered. The programs offered meet

the stringent requirements of numerous stan-

dard setting bodies such as the National Fire

Protection Association, Institute of Fire

Engineering, Canadian Aviation Regulations,

and the International Civil Aviation

Organization, making it the ideal location for

training professionals from around the world.

The Training Institute is innovative both in

its consolidation of education and practical

aids for fire and emergency training and in its

approach to environmentally responsible

design. The FESTI training structures simulate a

wide range of emergency scenarios while

ensuring the safety of trainees.

Confined Space Building - Built above

ground, this building simulates rescue in a

manhole below the street.

The RescueTower - This five-

story structure

allows instructors

to simulate many

e m e r g e n c y

response scenarios.

These range from

interior search, high

rise firefighting,

aerial platform and

ladder training to

technical rope

rescue. The building

has a smoke room

that allows simu-

lated smoke to be

pushed to either portions of or to all of the

structure, as required, enhancing training

scenarios.

Burn Building - Trainees experience real

fire conditions up to 900 degrees Fahrenheit in

this intensely supervised and remotely moni-

tored setting.

Aircraft Training Mock-ups - Aircraft

mockups are propane operated, offering real-

istic training while continuing to demonstrate

the GTAA’s commitment to environmental

protection.

All of these features complement the

GTAA’s 15-acre Special Operations Training

Centre that is located nearby and is currently in

operation allowing the Training Institute the

opportunity to provide realistic specialized

training in hazardous materials and other

related subjects.

Adding to the uniqueness of the services

offered, the Institute also adheres to the

GTAA’s mandate of maintaining environmental

stewardship and sustainability. As an ISO

14001 certified company since 1999, the GTAA

took extensive measures to ensure that the

FESTI incorporated design features that

conform to the LEED Silver Rating.

Some of the distinctive sustainable design

elements of the

FESTI include:

• Solar Wall -

This serves to

augment the

performance of the

air handling units

by providing “free”

solar heated air

induction.

• Termodeck -

The team worked

extensively with

Termodeck, a firm

specializing in in-

slab air distribution

systems. This

system reduces peak energy use by using the

concrete building structure to store excess

building heat for later use or rejection.

• Green Roof - Classrooms are located

below an extensive green roof system that

allows for improved temperature control in all

seasons.

• Water saving initiatives - Through the

use of waterless urinals and remote, tankless

water heaters, water consumption is reduced

and eliminates the need for storing domestic

hot water.

• Material procurement - Materials used

during the construction of the FESTI were

sourced from the closest possible suppliers to

eliminate long distance hauling.

• Recycled building material - Recycled

concrete was used as aggregate prior to

paving. Other materials were selected based

on post-industrial recycled content as well as

for low organic compound emissions.

The FESTI will provide significant long-term

cost savings through reduced energy consump-

tion, water usage, maintenance and

groundskeeping.

In addition to meeting the GTAA’s internal

training needs, the Institute will generate

revenue by serving external clients. The facility

will be used by a number of airports across

Canada, and currently has a training agreement

with two Belgian airports and an airport in

Bermuda. The Institute has also established

corporate partnerships within the GTA.

Colleges are a major client group.

Partnerships have been formed with fire

fighting programs at Humber, Seneca, Durham

and Georgian Colleges.

More details of the FESTI and its offerings

can be found at www.gtaa.com.

TURNING HEATON

FIRE TRAINING

“In an effort to continue

to meet this commit-

ment (ISO 14001) the

GTAA has built a new

facility that sets the bar

for environmentally

sound architecture in

the area.”Councillor Eve Adams

City of Mississauga

THEUP


Toronto Pearson once again played a part in the LabourDay tradition known as the Canadian International AirShow (CIAS).

On August 30, members of the media had the benefit of anup-close and personal viewing of the aircraft and a chance tospeak with crew members as they arrived at Toronto Pearsonahead of the Labour Day weekend display. The CIAS took placein the skies over the shoreline of Lake Ontario September 1-3.

Making a visit to the airport’s north end was the CFSnowbird Team, CF-18 Hornet, F/A-18E/F Super Hornet, USAF F-22A Raptor, USAF-F16 and the C17 Globemaster.

Currently in its 58th year, this year’s show was one toremember; celebrating the beauty of flight with the sounds ofpure power from fighter jets to the tranquility of the glider. Thethree hour show included both military and civilian acts.

Headlining this year’s show were the Canadian ForcesSnowbirds, Canada’s premier jet demonstration team, and theCanadian Forces CF-18 Hornet, which is celebrating its 25thanniversary. Returning for the second year was the F-22A Raptor,one of the US Air Force’s newest and most top secret fighteraircraft.

“This is my first time visiting Toronto and it was amazing tofly over Niagara Falls on our flight into Toronto Pearson,” saidKenneth Assand, Load Master for the C17 Globemaster. It was

also Joel Herman’s (Aviation Technician for the F-22A Raptor)first time in Canada and his first air show appearance ever. Asthe youngest member of the crew, his excitement for the eventcould barely be contained.

The US Air Force’s Raptor is one of the major highlights ofthis year’s show. Its stealth design, supercruise capability,maneouverability, and integrated avionics represent an expo-nential leap in fighting capabilities. This aircraft is 62 feet inlength, 16 feet in height and has a wingspan of 44 feet, whilethe C17 Globemaster has a wingspan of 169 feet.

Another draw to the CIAS was the CF-18 Hornet. Withspeeds of up to Mach 1.8, the CF-18 Hornet is active in a varietyof roles including missions in support of the North AmericanAerospace Defense Command (NORAD) and the North AtlanticTreaty Organisation (NATO). In addition, this aircraft acts as theleading combat fighter jet of Canada’s Air Force, maintainingcontrol over domestic and international airspace. A thrillingtactical performance in the CF-18 was put on by Captain Yanick"Crank" Gregoire, this year’s demonstration pilot who was bornand raised in Toronto.

AIRSHOWCANADIAN INTERNATIONAL

CIAS marked the unofficial end to summer

Thanks to a recently deployed high-tech system used forthe automated docking of aircraft, delays caused bylightning or other irregular operations may be a thing of

the past.When a lightning alert is issued by the GTAA, ground-

workers—including those that marshall in aircraft—seek outshelter. With no groundcrews to physically guide aircraft to theirposition on the gate, passengers onboard must remain on theaircraft until the alert has ended, causing them frustration andairline delays. With the recent implementation of a VisualDocking Guidance System™(VDGS) complemented by aGate Operating System™(GOS) from Safegate Inc., the60 (on average) lightningalerts issued each year areless likely to cause a majorimpact on operations.

The VDGS™ and GOS™systems are designed andbuilt to perform safe, reliableand efficient docking ofaircraft by the pressing of asingle button. The VDGSsystem consists of a laserfinder unit capturing a profileof incoming aircraft in 3D

view and a visual guidance unit at each gate with a pilot’sdisplay. Currently, the GTAA has 70 gates at Terminal 1 andTerminal 3 operated by VDGS™ systems with a future plan toequip all terminal gates.

GOS™ complements the VDGS system and provides acentral monitoring capability from the apron tower ensuring thateverything goes according to plan. The remote GOS monitoringand docking technological feature in particular has allowed newairside operating procedures to be developed.

GTAA Airside Operations assessed the available remote

docking functionality and built-in system’s safety. The result ofthe assessment was a recommendation to have the remotedocking control feature implemented to continue servicingairport customers during weather conditions such as lightningstorms.

“GTAA Airfield Operations has approved application of thetechnology to minimize operational disturbances, interruptionsand to manage apron congestion during the lightning alerts,”says Michael MacWilliam, GTAA Manager, Aviation Standards,Noise and Enforcement. MacWilliam also is confident that thenew procedure will support the GTAA’s ISO 14001 initiative forcontinued improvement with respect to environmental perform-ance as a lesser idle time of aircraft translates into significantfuel savings.

A dispatcher in the apron tower will use the GOS™ tech-nology to activate a remote docking. When the system is active,it will guide a pilot by visual messages to the correct stop posi-tion showing lateral and longitudinal positions of aircraft. Whenthe aircraft is parked in the gate area, ground staff will be ableto connect a passenger boarding bridge to an aircraft to deplanepassengers with no further delay.

Introduction of this technology has allowed the GTAA tomaintain ‘business as usual,’ maintaining control over airsideoperations despite mother nature. VDGS™ and GOS™contribute to offering of a high level of service to passengersand tenants and subsequent cost savings to the airlines.

VISUAL DOCKING GUIDANCE SYSTEM;

‘BUSINESS AS USUAL’

Captain Mark LaVerdiere, Canadian Forces Snowbird Pilot, poses atophis CT-114 Tutor during a media event at the airport’s north end.

SET_OCT 2007.qxp 12/6/2007 8:29 PM Page 6


Cell phones and other mobile devices

have come a long way since their

inception. Today these wireless

handheld tools can do more than just make

phone calls; they can download music, play

video games, and surf the web. As of August

24, 2007, WestJet is adding one more feature

to all wireless services and have taken the

boarding pass to the next wireless level.

The airline’s innovative paperless format

to check in and board guests will save

passengers time, and at the same time is

environmentally friendly.

With the International Air Transport

Association (IATA) placing its final order for

paper tickets before the industry becomes

paperless on June 1, 2008, WestJet, although

not a member of IATA, is joining these ground-

breaking initiatives in order to not only

contribute to eliminating paper waste but

also provide their passengers with the

convenience of enjoying paperless travel.

“We are thrilled that all 26 of WestJet’s

Canadian airports (including Toronto Pearson)

have accepted the electronic boarding pass,”

said Dale Tinevez, Vice-President of Airports

for WestJet. “Thanks to the cooperation of

these airports we are able to continue to build

our exceptional guest experience across the

country.”

Guests are now free to choose. They can

print their boarding pass immediately or at

the airport, or they can select the electronic

boarding pass option and have an e-mail sent

to their mobile device. Passengers can then

show their boarding pass displayed on their

mobile device to check-in agents and security

screening personnel, and without inconven-

ience, they can continue their travels.

Gillian Bentley, Media and Public

Relations Coordinator for WestJet, says:

“Since implementing it at other airports we

have had great feedback from everyone

regarding this, particularly from business

people who can now check in from their

laptops wherever they are, and have an e-

mail sent to their mobile device.”

According to IATA, eliminating the paper

used to make boarding passes will save the

equivalent of 50,000 mature trees each year.

Visit www.westjet.ca for more on infor-

mation about this initiative.

In a joint partnership between Air

Canada and the GTAA, a pilot project is

underway aimed at speeding up check-

in for passengers on the run at Terminal 1. The

self-service baggage tagging system is a quick

and convenient way for domestic customers to

check-in at an electronic kiosk as opposed to

waiting in line.

At the kiosks along Aisle D, passengers

have the option of entering their booking refer-

ence, Aeroplan number, Star Alliance number,

or passport number in order to retrieve their

reservation. Alternatively, they can scan their

itinerary receipt or boarding pass as a recogni-

tion method.

Customers are then prompted to follow the

on-screen directions and print their baggage

tags, receipt and boarding pass. Once the tags

have been attached, the customer then takes

his or her baggage to the baggage drop-off area

where the baggage is weighed to ensure that it

meets Air Canada’s weight restrictions. When

completed, the passenger can then proceed to

their gate.

Based on early feedback received from

customers and through internal observations,

the self-service tagging option is being well

received by all participants. Passengers Daniel

and Temie Fry had the opportunity to try out the

new service. With the help of Air Canada Agent

Kim Roberts, they found the new system easy,

quick and convenient. “We were surprised to

see the kiosk, but now that we know, we will

certainly use it. It is so much more convenient

than standing in line, we saved so much time

that we don’t know what to do with it.”

The pilot project is scheduled to run until

November 30, 2007, at which time the results

will be assessed and a decision will be made

as to whether or not to continue with the

project.

SELF-SERVICE ELIMINATES WAIT

Mr. Daniel Fry and his wife Temie, put the Self-Service Bag Tagging pilot program to the test as Air

Canada sales agent Kim Roberts looks on.

BE A SMART TRAVELLERKnow the facts before you travel to make your journey through Toronto Pearson a quick one.

Ever had that sudden feeling of fear

and anxiety at the thought of loosing a

boarding pass? When the conse-

quences are considered, it’s enough to make

anyone go into a frenzy. It is these feelings—

the stress that is associated with travelling—

that Air Canada would like to eliminate as they

introduce their latest innovation.

On September 21, 2007, Air Canada

announced the introduction of paperless

boarding passes at 60 Canadian airports,

including Toronto Pearson, as a way of simpli-

fying the customer’s travel experience.

Passengers can use their PDA or cell phones to

receive electronic boarding passes in the form

of SMS text messages that can simply be

shown to airport security screening personnel

and Air Canada gate agents, instead of a paper

boarding pass.

“Introduction of the mobile boarding pass

is a key element in Air Canada’s initiatives to

use the most recent and secure mobile and 2-D

barcode technologies to simplify our

customers’ travel experience,” said Lise

Fournel, Air Canada Senior Vice President E-

Commerce and CIO. 2-D barcode technology

contains more information than conventional

one dimensional barcodes, as they can pack

more data on their vertical dimension.

Using a mobile device, the customer logs

on to www.mobile.aircanada.com and enters

the required information: Last name, first

name, departure city and one of the following:

Aeroplan number, credit card number or

booking reference. If the device supports 2-D

barcode technology and the travel itinerary

qualifies for an electronic boarding pass, the

customer will be prompted to enter his mobile

number to receive the boarding pass. If the cell

phone or PDA are not compatible, it is still

possible to use Air Canada’s mobile check-in

and print a boarding pass at a self-service kiosk

or with an agent.

Passengers with baggage to check proceed

as usual to baggage drop off points prior to

security screening.

So far, customer feedback has been posi-

tive. Peter Fitzpatrick, Media Relations

Manager for Air Canada, comments

“Customers who use the system like it very

much; we have also received positive feedback

from airport authorities and CATSA. We find

that with these types of innovations, whether it

is mobile check-in or kiosks at the airport,

people require time to adapt, but once they use

the new system, they are hooked on the ease

and convenience.”

Air Canada’s new mobile service is

currently available for boarding domestic

Canada flights and departures to international

(non-U.S.) destinations, including connecting

flights, from Canadian airports served by Air

SAVE TIME WITH E-CHECK IN


The GTAA and the Canadian AirTransport Security Authority (CATSA)hope that your holiday travels are free

of both stress delays. In an effort to worktowards that goal, both organizations areasking air travellers to follow a few importantpoints.

Certain items are not permitted in checkedbaggage, such as flammable liquids, strike-anywhere matches, lighters and prohibitedweapons.

Carry-on baggage must not contain prohib-ited items such as sharp and penetratingobjects or any gun/weapon shaped objects,including toy guns.

The most important considerations whenpacking your carry-on baggage are:

• GIFTS — Please do not wrap gifts.Their contents may need to be inspected.

• CAMERA FILM — Pack all camerafilm, used or unused, in your carry-on baggage.Screening equipment used for checkedbaggage may damage your camera film. If yourfilm is over 800 ASA/ISO, you may request aphysical search and screening officers will dotheir best to accommodate you when possibleand provided security is not jeopardized orcompromised. Digital disks are unaffected andcan be packed in any baggage.

• LIGHTERS — Lighters are notpermitted on pre-cleared flights to the United

States. Passengers may still carry 1 disposablelighter intended for personal use on theirperson for flights within Canada or to foreigndestinations other than the United States.

• MEDICATION — Ensure all medica-tion is properly labelled, with a clearly visiblepharmaceutical label or with information iden-tifying the medication, such as the manufac-turer’s name. Place it in your carry-on baggagein case it is required. Syringes, hypodermicneedles and biojectors accompanying certainmedication are permitted on board the aircraftprovided needle guards are in place and accom-panied by properly labelled medication.

• ELECTRONIC DEVICES —Electronic devices may be screened by specialequipment. Take electronic equipment, such asportable computers and video cameras, out oftheir carrying case or your carry-on and placethem in a tray. In most circumstances, elec-tronic devices do not need to be turned on.However, you should always be prepared toturn them on if asked by a screening officer.Other electronic equipment such as cellularphones, pagers or digital assistants worn on aperson should also be placed in a tray prior toproceeding through the screening point.

• SPORTS EQUIPMENT — Skis,snowboards and skates are not allowed ascarry-on baggage. You must place these itemsin your checked baggage. If you are planning a

trip south, golf clubs should be thoroughlycleaned as they may trigger baggage screeningequipment alarms and cause delays.

• DRESS FOR TRAVEL — Avoidjewellery or other metal objects that couldtrigger alarms and delay your trip. Pack yourjacket in your carry-on baggage or remove itand place it in a tray for screening.

• DO NOT DELAY — Make sure youarrive at the airport well before your flight andproceed to security as soon as you havechecked in with your air carrier.

LIQUIDS, GELS OR AEROSOLS

The following security measures are inplace until further notice:

Passengers will be permitted to bringliquids, gels and aerosols through securityscreening at Canadian airports provided thatthe items are packaged in containers with acapacity of 100 ml / 100 grams (3.4 oz) or less,and that the containers fit comfortably in oneclear, closed and resealable plastic bag with acapacity of no more than 1 litre (1 quart). Theapproximate dimensions of a one litre/quartbag are 15.24 cm by 22.86 cm (6 in. by 9 in.) or20 cm by 17.5 cm (8 in. by 7 in.). One bag perpassenger will be permitted.

Passengers may continue to bring aboardbaby formula, baby food, milk, water and juice

if a child aged two years and under is travel-ling.

Liquid prescription medicine with a namethat matches the passenger’s ticket or boardingpass, and other essential non-prescriptionliquid medicines, continue to be permitted andare exempt from the container size restrictions.In addition, they are not required to be placedin a plastic bag.

To speed up the screening process, passen-gers should place all liquids, gels, and aerosolsfrom their carry-on bags into the trays providedat the beginning of the screening process.When possible, passengers should have docu-mentation supporting a medical condition.

Solid food products, such as chocolate,sandwich, fruits, vegetables are permitted inyour baggage. All liquid food such as yogurt,pudding and jam are subject to the restrictionof 100 ml (3.4 oz) container and must fit in your1L plastic bag. If you plan to bring any kitchenutensils with your food products, please ensureto pack your knife in checked baggage. If youare travelling outside the country, you shouldcheck with your airline or Canada BorderServices Agency's website regarding bringingforeign products into Canada, as some restric-tions may apply.

PACK A LITTLE PATIENCE ANDCOMMON SENSE FOR THE HOLIDAYS

As the holiday season approaches andto-do lists begin to grow, free timebecomes a rarity. During this busy

season, recognizing ways in which people cansave time and fly smart can prove valuable.One relatively new program aimed at helpingtravellers in a time crunch speed up theirtravels is NEXUS, and Canada Border ServicesAgency (CBSA) has just added another reasonto take advantage of the many benefits offeredby the program.

On December 1, 2007, the NEXUS applica-tion fee will be reduced to C$50 from its currentrate of C$80. This price reduction is a result ofthe strong Canadian economy and a desire tohave all Canadians pay a price that reflects thecurrent economic trends.

NEXUS is a joint CBSA and U.S. Customsand Border Protection (CBP) program designed

to simplify border crossings for pre-approvedtravellers. It is available at eight majorCanadian airports and 11-land border cross-ings. The five-year membership allows trav-ellers to freely move via land, air and seamodes of transportation. The main benefit isthe time savings afforded by the program whencrossing the border by using dedicated NEXUSlanes at land borders, and using automatedNEXUS self-serve kiosks at participating inter-national airports.

The new fee will apply to applicationsreceived on or after December 1, 2007.Applications received before that date will beprocessed at the C$80 rate.

In order to be eligible, you must be aCanadian or U.S. citizen or permanent residentof either country, and have lived in Canadaand/or the U.S. continuously for the last three

years. Now is the

best time to startsaving time inyour travels. Withnumerous NEXUSkiosks locatedthroughout theDeparture levelsof Terminals 1 and3, expediting yourtravels should betrouble-free.

The NEXUSoffice is located inTerminal 1, Level2, near the southbridge linking the parking garage and theterminal. Please visit www.nexus.gc.ca or call

1-800-842-7647 (Ontario Region) for more infor-mation.

FEES REDUCED FOR NEW YEAR TRAVELSNEXUS


With the September 5 inaugural

arrival of Jet Airways—one of

India’s premier airlines—into

Terminal 1, passengers now have another

option when it comes to travelling between

Delhi and Toronto.

Abraham Joseph, Senior General Manager

for Toronto, expressed how great the support

has been to make this happen. “When our

Start-up Operations Team came to Toronto to

asses the airport, they had only positive things

to say about Toronto Pearson and the GTAA,

and I found out the

same for myself

when I arrived in

May of this year.”

Flight 9W 226

will take off from

Delhi, Indira Gandhi

International Airport

at 2:45 a.m. and will

arrive at Brussels


at 8 a.m. This flight

will then depart from

B r u s s e l s


at 9:55 a.m. and will

arrive in Toronto at

12:15 p.m. The flight

will operate daily except on Tuesday and

Thursday.

This flight will also give Jet Airways

passengers an opportunity to connect to New

York (Newark) via its European Hub in Brussels.

At Brussels, flights will be synchronized in

order to provide passengers seamless transfer

access between Delhi and Newark and

Mumbai and Toronto.

Jet Airways currently operates a fleet of 64

aircraft with four Boeing 777-300ERs aircraft,

48 classic and next generation Boeing 737-

400/700/800/900 aircraft, four Airbus A330-

200 aircraft, and eight modern ATR 72-500

turboprop aircraft. With an average fleet age of

5.1 years, the airline has one of the youngest

aircraft fleet in the world. Jet Airways currently

operates more than 340 flights daily.

Flights to 52 destinations span the length

and breadth of India and beyond, including

New York (Newark)

and Brussels, London

Heathrow in the U.K.,

Singapore, Kuala

Lumpur in Malaysia,

Colombo in Sri Lanka,

Bangkok in Thailand

and Kathmandu in

Nepal. The airline

plans to extend its

international opera-

tions to North

America, Europe,

Africa and Asia in

phases with the

introduction of wide-

body aircraft into its

fleet.

Since inception in May 1993 until the end

of June 2007, Jet Airways has flown more than

74 million passengers. Early on in the Indian

aviation market there were only two govern-

ment run airlines: Air India and Indian Airlines.

Jet Airways began as a “taxi” service airline

once government permission was granted for

the operation of private airlines in India. Within

its first year of operations, Jet Airways became

a scheduled domestic carrier. Earlier this year,

the airline expanded its international opera-

tions to include Newark as its first North

American destination; Toronto is the second.

On October 28, 2007, the Toronto flight will

begin operating into Chennai/Madras (MAA)

instead of Delhi. On this date, Jet Airways will

add a third North American destination: New

York’s John F. Kennedy Airport (JFK). The JFK

flight will fly to Delhi allowing for passengers

to connect once again via Brussels. As of

December 2, 2007, the Toronto - Chennai flight

will become a daily service.

“This will mean a lot to the Indian

Canadians as they tend to keep strong ties with

their homeland and travel at least once a year

to India,” said Joseph. “Our new direct service

to India is extremely convenient for passengers

as there’s no layover .”

Jet Airways will operate the Delhi–

Brussels–Toronto flight with a brand new

Airbus 330-200 aircraft on this route; only a

few weeks old and configured for international

operations with 30 seats in Premiere Class and

190 seats in Economy Class. Although the

flights from Canada to India are considered

long hauls, Jet Airways passengers will be

pleased to learn that they will have added

comforts to make their journey an enjoyable

experience. This includes a state-of-the-art In-

Flight Panasonic eX2 Entertainment system

which offers all its passengers over 200 hours

of Hollywood and Bollywood movies, regional

films, television and short programming, audio

CDs covering every imaginable music genre

and much, much more at no extra cost.

The new economy seat has a seat pitch of

32” and has been custom designed using the

science of advanced ergonomics to create

arguably the most comfortable economy seat in

the sky. The new Premiere lie flat beds repre-

sent the absolute latest in airline seat tech-

nology. Featuring a 73” bed length, that elec-

tronically converts to an enormous 180 degree

flat bed with lumbar support and massage

system.

For further information please see your

travel agent or visit their website at

www.jetairways.com

“When our Start-up

Operations Team came to

Toronto to asses the airport,

they had only positive

things to say about Toronto

Pearson and the GTAA, and

I found out the same for

myself when I arrived in

May of this year.”

Abraham Joseph

Senior General Manager for Toronto

Jet Airways

TORONTO PEARSON WELCOMES


JET AIRWAYS


The Honourable Lawrence Cannon, Minister ofTransport, Infrastructure and Communitiesannounced in Ottawa on July 18, the first Open Skies

agreement with the Republic of Iceland, under theGovernment of Canada’s Blue Sky Policy.

The new agreement will allow for airlines of both coun-tries to operate scheduled passenger and cargo flightsbetween any city in Canada or Iceland. In addition, Icelandwill provide Canadian carriers the platform to serve thirdworld countries and vice-versa.

“I am pleased that a new air services agreement hasbeen reached with the Republic of Iceland,” said MinisterCannon. “This latest agreement under our Blue Sky policymarks another step towards greater choice and flexibility forCanadian travellers, while connecting them to the world.”

The new agreement replaces the Memorandum ofUnderstanding on Air Services which has allowed Icelandairto provide air services to Canada since 1995.

“This Blue Sky agreement will complement the recentfree trade agreement signed with Iceland and other countriesof the European Free Trade Association, and will help facili-tate stronger business ties and enhance tourism betweenCanada and Iceland,” said the Honourable David Emerson,Minister of International Trade. “This should also lead tomore international services for travellers, shippers and busi-nesses.”

On June 7, 2007, Canada successfully concluded its freetrade negotiations with the European Free Trade Association,including countries such as Iceland, Norway, Switzerland andLiechtenstein. Consequently, the Canada-Iceland Blue Skyagreement will complement this free trade agreement byfacilitating air travel services of passengers and cargobetween the two countries.

LATEST OPENSKIES:ICELAND

In early July, Lufthansa Airlines announced the expan-sion of its transatlantic network from Dusseldorf,signaling more opportunities for passengers to travel

abroad. Effective as of May 2008, Lufthansa Airlines plans to

base a trio of three-class, 221-seat A340-300s, at DusseldorfInternational Airport which will operate a six-times-weeklyflight to both Toronto and Chicago O’Hare, as well as a dailyflight to Newark. Although Chicago O’Hare and Newarkcurrently receive passenger service from Dusseldorf aboardtwo PrivatAir A319 all-business-class aircraft, this will markthe first time that Toronto is served from Dusseldorf.

An Open Skies air transportagreement betweenCanada and New Zealand

was announced today by theHonourable Lawrence Cannon,Minister of Transport, Infrastructureand Communities, and theHonourable David Emerson,Minister of International Trade.

“I am pleased with the new air transport agreement withNew Zealand, which is in line with Canada's Blue Sky interna-tional air transportation policy,” said Minister Cannon. "Thisagreement marks another step forward in providing a greaterrange of options for Canadian travellers, shippers and busi-nesses.”

The new agreement allows any number of air carriers fromeither country to operate passenger and all-cargo scheduled airservices as frequently as desired, to and from any point in eithercountry's territory. Air carriers will also be able to pick up traffic

in each other's territory andcontinue to a third country as part ofa service to or from their home terri-tory.

The agreement also provides forenhanced all-cargo rights, allowingstand-alone cargo services betweeneach other's territory and third

countries, and includes a fully flexible tariff regime.“Canada is in tune with the needs of business and is taking

action to address the evolving nature of air carrier services,”said Minister Emerson.

“Canada's new air agreement with New Zealand willimprove access for business travellers, support more flexible airservices and help increase the trade potential between our twocountries.”

Once ratified, the new air transport agreement between thetwo countries will replace the 1985 agreement currently inforce.

OPEN SKIES GOOD FOR BUSINESS

DUSSELDORFTO TORONTODIRECT

NEW ZEALAND

Addressing the National Business Travel Association,Canadian Airports Council (CAC) President and CEOJim Facette recently commented that Canada's

airports are doing their part in positioning Canada to competeglobally.

Facette said in his speech that Canada's airports agree witha recent report from the House of Commons StandingCommittee on International Trade in its spring recommendationsto the government to improve Canada's international businesscompetitiveness. Among the recommendations was a call toaccelerate international air service liberalization and modernizedomestic policies.

“The redeveloped Toronto Pearson was designed to accom-modate the growing number of international passengers thatare expected,” says John Sharp, GTAA Manager of Air ServiceMarketing. “We are operating under the pretense that airlineswill be able to take advantage of more liberalized policies andoperate at Toronto Pearson. Our infrastructure is in place, wejust need the airlines to receive government approval tocommence service here.”

Facette also sided with developing a comprehensive busi-ness strategy focused on improving air service. “In the spring ofthis year, a committee of our elected federal government offi-cials said that Canada needed to develop an international busi-ness strategy. In particular, it recommended an increase in liber-alized air service agreements as a key enabler to growingCanada's international competitiveness. We agree,” saidFacette. While encouraged by news that Canada will engage inair service talks with the European Union in the fall, Canada's

airports remain frustrated by slow progress on air service talks.Facette said that for airports, a competitive business

strategy also means good domestic policy. In its report, thestanding committee contends that in order for Canada to begiven a chance to compete on a level playing field, it must"modernize and strengthen its infrastructure, tax, regulatory,human resources, innovation, and other domestic policies toensure that Canadian companies are as well positioned as theypossibly can be to compete in the global economy.”

“For airports, sensible domestic policy means a change tohow Ottawa collects rent from Canada's airports,” said Mr.Facette. "Rent is a cost of doing business that has driven upcosts and one that our allies, the air carriers, are aligned with uson.”

In fiscal year 2007-08, Canada's airports will pay nearly$290 million in rent. Rent places Canadian airports at a compet-itive disadvantage to U.S. airports and other modes of trans-portation. The CAC has been seeking a change to the formula forcollecting rent that would eliminate the current penalty onairports that have risen financing to expand their facilitiesthrough capital investment projects.

“As we do our part on the global stage, we need a playingfield that provides airports and the communities they serve theopportunity to grow. With each additional passenger or cargoairplane serving a community in Canada, it provides both directand indirect jobs," said Mr. Facette. "Canada's airports willcontinue to do their part in the development of a Canadian inter-national business strategy.”

AIRPORTS ON TRACK TO BE

COMPETITIVE

The following list are recent amendments to the aircarrier registry at Toronto Pearson:

•Jet Airways (JAI) commenced operations September 5,2007, at Terminal 1. Code share agreement with Air Canada(ACA) became effective on October 28, 2007.

• Penauille Servisair has changed their name to ServisairInc. and is now identified on the registry as "SA".

•Chautauqua Airlines (CHQ/CO) commenced operations(one flight daily) for Continental Express on September 5, 2007.

•Effective November 1, 2007, United Airlines and UnitedExpress will change ramp handlers from Air Canada to Servisair.

•Air Jamaica has changed ramp handlers from Servisair to

Air Canada.•Skyservice has revised ramp handlers; Servisair will

handle wide-body aircraft and ATS will handle narrow-bodyaircraft.

•Air Transat, Mytravel and Thomas Cook Airlines codeshare on U.K. routes.

•Effective September 1, 2007, Korean Air Cargo changedramp handlers from Handlex to WFS.

•Shuttle America d.b.a. United Express has changed theircall sign from "Shuttlecraft" to "Mercury".

•Brussels Airlines ceased code share operations withEtihad Airways.

STARTS,STOPS, AND

MOVES



With customer service as one of the GTAA’s four cornerstones of its business, the needs of the traveller always come first. We wouldlike to hear about your experience while using Toronto Pearson International Airport. Please send all compliments, complaints,

comments, suggestions and questions to [email protected], or call us at (416) 776-9892.

EXCEEDING EXPECTATIONSCUSTOMER SERVICE

HMSHost is a recognized leader in

retail, food and beverage conces-

sions that cater to the needs of

people on the go.

As such, the company expects the same of

those whom it employs. When Gloria

Manickaraj joined the company, they knew she

had what it took to do the job, but they quickly

found out that her customer service skills were

beyond compare. Travellers often return just to

come in contact with this customer service

superstar.

Originally from Sri Lanka, Gloria is a full

time employee with two jobs at Toronto

Pearson, who immigrated to Canada 16 years

ago in hopes of creating a better life for her 3

children.

She is described by colleagues as cheerful,

efficient, knowledgeable, and courteous – basi-

cally everything a person serving the public

should be. Therefore, it is of no surprise that

Gloria is featured as this issue’s Customer

Service Superstar.

It is Gloria’s belief that the one thing that

can be shared with anyone you encounter

during the day is a smile, so it has to be a good

one. Read on to find out more.

What is your current position?I am employed by HMSHost and work at

two different locations at the airport. I am a

cashier at Kensington Market and a hostess at

Casey’s, both at Terminal 1.

How long have you held these positions?

I have been working in the food service

industry for many years, but here at Pearson

for four years.

Describe your typical day?There’s only one word to describe it:

busy! Even before I can put my bags down

and clock in, customers are lined up ready to

take their seats. I don’t blame them; they

are all in such a rush to catch their flights.

Therefore, it is my job to seat them, and

make sure that their experience at our

restaurants is a good one.

What is the best part of your job?The best part of my job is interacting

with the customer and the feeling that it

gives me to know that I made someone’s

day a little bit better. I remember one time

when a customer waiting in line chose to tell

me her troubles. As the person that I am, I

couldn’t help but to try and reach out to her in

some way. Just knowing that I could be of help

makes me feel that I’ve done a good job.

What do you want for the customer totake away from their visit?

I want for the customer to feel welcomed

and taken care of, but also I want to leave them

with a great impression of our place so in that

way they will want to come back.

Describe your style of customerservice.

My customer service is in my nature, I think

that’s what makes me different. When I go

shopping, I know exactly how I want to be

treated, so it surprises me when sales clerks

don’t treat me in that manner. I just like

meeting people, I like talking to them. There’s

just no other way of putting it, it’s just inside of

me.

Do you see many return customers?Oh yes, plenty. They even come back

looking specifically for me, even to thank me

for how I’ve treated them when they were

having a tough day.

How do you deal with customercomplaints?

I just smile and listen to whatever

complaints they have. I try to put myself in their

shoes and understand what they are going

through. You just never know, maybe it’s a

customer who has just lost a loved one, or

someone who is frustrated at missing their

flight. I try to apologize for the situation and

hope that they also understand. For the most

part, the customer receives this well.

What are some of the benefits for youin providing good customer service?

The benefit for me is that it makes me feel

good about myself. For the company, it is

knowing that the customer is happy and that

they will come back again.

Gloria would like to take this opportunity to

thank her employer and all her co-workers for

this recognition. She says that being recog-

nized is a true pleasure.

GLORIA MANICKARAJ:CUSTOMER SERVICE SUPERSTAR

Currently licensed to operate at

Toronto Pearson are more than 630

taxis and limousines, driven by a

team of dedicated professionals.

Bringing people to and from the airport,

drivers are called upon to represent more than

vehicle operators. Behind the wheel, they also

take on the role as ambassadors for the city of

Toronto, and in fact, the entire province of

Ontario and Canada.

Often times, they are among the first or last

group of people a traveller would encounter

upon arrival to, or departure from, Toronto,

meaning a good first or last impression is crit-

ical.

ZAH Limousine driver Balwant Singh is one

of these individuals who takes pride in deliv-

ering an unforgettable experience to airport

users.

A letter commending the actions of Mr.

Singh with respect to a particular event was

received by the GTAA towards the end of the

summer.

In August, a colleague of Mr. Singh’s (Binit

Kumar) had inadvertently left a sum of money

inside a taxi compound trailer. Mr. Singh found

the cash and—after a little investigation—

was able to determine its rightful owner and

returned it to his colleague.

In his letter commending this action, Mr.

Kumar stated: “This angelic favour is an unfor-

gettable act of generosity on his (Singh’s) part

and duly holds him in a high conception of

grandeur and greatness.”

Congratulations Balwant!

If you have had an exceptional experience

because of one of the airport’s many licensed

taxi/limo drivers, please let us know via the

contact information at the top of this page so

we can recognize their efforts.

DRIVEROF DISTINCTION

GTAA Vice President of Operations Howard Bohan (far left) presents ZAH Limousine driver Balwant Singh

(far right) with his Driver of Distinction award.


The following letter was sent to the GTAA by a new-

comer to Canada that had an unfortunate incident quickly

turn into one that will be remembered fondly.

Iarrived at Toronto Pearson Airport on 5 August from

Vienna around 3 p.m. and I was loading my luggage to

a car of my brother in law who was there to pick me

up when I forgot my wallet at a cart, outside the building, at

arrival area of terminal 1.

There were two passports in the wallet along with other

important personal documents and around 2,000 Canadian

dollars in cash. I noticed the loss only when I arrived at home,

around 1 hour after I left the airport. I got back soon to the

airport, contacted the police, Lost and Found office and

Customs office but nothing was there. In fact, many airport

staff were around me to help me with everything but after

two hours of searching I got back home desperate and with

nothing.

I was entering the door of my house when the Lost and

Found office called to tell me that my wallet was found. I got

back to the airport and my wallet was there, untouched. Every

single object was there: passports, money, etc. I asked the

officer to tell me who found and delivered the wallet but she

said that it was an airport cleaner (a lady) who delivered the

wallet and that she didn't know her by name.

I was extremely happy to regain my documents and

money and I wanted to thank everybody in the airport who

assisted me in my search but especially the cleaning lady that

I don't know who she is. My compliment to the company and

to the staff. This was my first experience in this country since

I am a new comer in Canada. Thank you very much!

LASTING FIRSTIMPRESSION

This compliment came to the GTAA from a passenger

connecting through Toronto to Tel Aviv. He shares the story of

the personal level of service that he and his wife received from

four attendants (Lovleen Kaur, Gagnadeep Sohal, Kuldip

Randhawa, Sukhuir Kalirai) of the Airport Customer Assistance

Program (ACAP).

On 5th July 2007, my wife and I flew from Vancouver to

Toronto, she having left hospital and being advised o

rest in Toronto, for a few days, before flying home to

Tel Aviv. She was still very weak and in pain and requiring

constant attention.

We had four large suitcases and two pieces of hand

luggage. No porter was available.

Four of your (ACAP) attendants, whom I asked to write their

names on the card enclosed, looked after her and pushed the

trolleys with all our cases.

They took us to the taxi and did not leave us until my wife

and Iand the cases were in the taxi.

We had landed at midnight but it was nearly 1 a.m. until

they left us.

I tried to persuade each of them to accept a token of our

appreciation but none of them would accept any money.

My wife and I should like you to convey to them our grati-

tude for their great help and we congratulate you on having

employees of such a standard as is rarely seen.

ACAP APPRECIATION

Do you know an employee that deserves to get noticed for going that extra mile when it comes to customer service? If you do, we’d like to share your story with other Toronto Pearson Today

readers. Please send a summary of the event(s) to Eve Wiggins, Manager Customer Service Quality, at [email protected].

This story came to the GTAA via Ms. Zhang Ming, the wife

of a passenger separated from his luggage while at Toronto

Pearson. Ms. Ming wanted the event shared in recognition of a

job well done.

On July 18, 2007, Terminal Services Manager (TSM) Dave

Howard received a transferred call from the Airport Information

Call Centre from Ms. Zhang Ming who was trying to

locate/retrieve her husband’s missing baggage. Ms. Zhang

Ming’s husband was travelling to Shanghai, however his flight

was cancelled and he was asked to reclaim his baggage before

being rebooked onto another flight. Ms. Ming’s husband picked-

up his bags and erroneously left one bag unattended in a public

area, which was later cleared by GTAA Canine Services and

brought to the GTAA lost and found as per protocol.

Ms. Ming was informed by her carrier that her husband’s

bag was at the GTAA lost and found and that she was to person-

ally claim it; however she was unable to come to the airport and

retrieve it. TSM Dave was able to coordinate the release of Ms.

Ming’s husband’s bag with the carrier and had it forwarded to

Shanghai.

The following day, TSM Sharon Moss received a call from

Ms. Ming who wanted to convey her gratitude to TSM Dave for

his assistance in having her husband’s lost bag retrieved and

delivered to Shanghai. TSM Sharon was able to provide Ms.

Ming with the flight details that her husband’s bags was being

forwarded onto.

GTAA STAFF REUNITE FAMILYWITH LOST LUGGAGE

Does your flight offer the food selection you want?Bring a delicious Made to Fly meal or snack from one of Toronto

Pearson’s many food outlets aboard your flight .

Choose the food you want.The options are endless. Toronto Pearson offers an array

of restaurants and cafes to satisfy any craving.

Carry-on made easy.Made to Fly meals and snacks are freshly prepared and

packaged just for you to take on your flight.

MMAADDEE TTOO FFLLYY .BBee ssuurree ttoo ggrraabb aa bb ii ttee ffoorr yyoouurr ff ll iigghhtt !!


CELEBRATING YEARS

The year was 1937. The Golden Gate

Bridge was completed in San

Francisco. The world witnessed the

Hindenburg disaster. Amelia Earhart and her

aircraft disappeared over the Pacific Ocean and

were never heard from again. Walt Disney’s

Snow White and the Seven Dwarfs hit

theatres, and Margaret Mitchell’s novel Gone

With The Wind won the Pulitzer Prize in Fiction.

It was also the year that Trans Canada Airlines’

(TCA) inaugural flight took place.

On September 1, 1937, a 50-minute/122

mile flight between Vancouver and Seattle

carried two passengers and mail aboard a

Lockheed L-10A, and the rest—as they say—is

history.

It was back in 1939 that TCA introduced

transcontinental passenger service with the

Montreal-Vancouver route with a stopover in

Toronto.

During the Second World War, one third of

TCA’s workforce were women, performing jobs

ranging from mechanic, to cargo handler, to

chauffeur or radio operator. Around the same

time, the company’s first transatlantic flights

were undertaken using unarmed Avro

Lancaster aircraft, part of the Government

Transatlantic Air Service.

A total of 31 DC-3 aircraft were introduced

in 1945 and a year later, TCA introduced the

first hot meal aboard its DC-3.

Mr. J. R. McGregor was named President of

TCA in 1948 and his tenure in that capacity

lasted for 20 years until his retirement in 1968.

Barbados became the airline’s first

Caribbean destination in 1949, and by April

1951, transatlantic service was extended to

include Paris via London on a pressurized North

Star (DC-6).

The Lockheed Super Constellation (Super

Connie) was introduced into service in 1954 on

the Montreal-Toronto-Winnipeg-Vancouver

route.

TCA’s revolutionary DC-8 jet made its

maiden voyage from Montreal to the U.K. on

June 1, 1960, reducing flying time from 11 to

six hours, carrying 127 passengers at 885 kmh

(550 mph). One year after that, Vickers

Vanguards began flying between Montreal and

Vancouver.

In 1964, Her Majesty Queen Elizabeth II

was flown from Ottawa to London, England

aboard Air Canada’s DC-8, inaugurating the

company’s new “Air Canada” logo.

Expo ’67 made that year a banner year for

the airline. The DC-9 went into service with

routes to Los Angeles from Montreal and

Toronto. This was followed up in 1971 by the

inauguration of the Boeing 747 aircraft into its

fleet. The 365-seat aircraft operated between

Toronto-Vancouver, and on summer routes

Toronto-London and Toronto-Montreal-Paris.

Mr. Claude I. Taylor became President and

Chief Executive Officer in 1976 as airline

revenues reached one billion dollars for the

first time ever.

The first of the new L-1011-500s took to

the skies in 1981, and a year later the first two

Boeing 767s were delivered. These 201-

passenger, medium-range widebody aircraft

replaced the DC-8s.

As part of a new phase of fleet moderniza-

tion, Air Canada took delivery of the first Airbus

A320 in 1990. This was the first of 38 on order.

Air Canada and United Airlines made head-

lines together in 2000 by offering the world’s

first interline electronic ticket, available at

www.aircanada.com. Fewer than 12 months

later, Air Canada and Canadian Airlines

International Limited became one airline. They

were officially amalgamated on January 1,

2001.

CEO Robert Milton steered the airline

through an in-depth restructuring process in

2003, allowing Air Canada to emerge from

CCAA as a leaner, more viable corporation.

Air Canada’s first Embraer E175 arrived in

Montreal on July 20. Its inaugural flight was on

the Toronto-New York (LGA) route on July 27,

2005.

As part of its dramatic fleetwide renewal,

informally known as “XM”, Air Canada was

progressively introducing personal seatback

entertainment systems for all of its customers.

And just recently in the past year, the

leading-edge Boeing 777 became the latest

aircraft to join Air Canada’s fleet.

Today, Air Canada is the country’s largest

full-service airline and the largest provider of

scheduled passenger services in the Canadian

market, the Canada-U.S. transborder market

and in the international market to and from

Canada. Together with its regional affiliate,

Jazz, Air Canada serves more than 32 million

customers annually and provides direct

passenger service to more than 170 destina-

tions on five continents.

As it celebrates its 70th anniversary, Air

Canada is the 14th largest commercial airline in

the world, with approximately 23,000 full-time

equivalent employees with shares that are

traded on the Toronto Stock Exchange (TSX)

under the symbol “AC-B.TO.”

From all your friends at Toronto Pearson

and the GTAA, Happy 70th, Air Canada!

Below: Air Canada’s 70th Anniversary Celebration for employees and their familiesPhoto courtesy Air Canada, photographer Brian Losito

Photos courtesy Air Canada


Going behind the scenes with the people that make the airport work.PEARSONatPEOPLE

The morning weather forecast calls for

a partly cloudy day, with temperatures

of 19 degrees Celsius, a visibility of 24

kilometres, a relative humidity of 56 per cent

and winds from the southeast at 9 km/h. When

reading these reports, not many people pay

attention to these factors, they just do not

seem to be that important. But for NAV Canada

Air Traffic Controller Supervisor, Brian Fox,

paying attention to all weather factors is

pivotal to his daily job function.

By 6 a.m., Brian’s workday has begun. A

time when most of us are rolling out of bed,

Brian has already evaluated, planned, coordi-

nated and initiated the required daily runway

operations. Although every single day may

bring new challenges, the main reason for his

being there is constant: He must oversee the

successful landing and departing of aircraft at

Toronto Pearson. Both movements must take

place with precise timing, and without failure,

in order to ensure timely and safe operations.

On a beautiful, clear and sunny day like this

day, there isn’t much that could go wrong as all

operations are a status quo. The mood in the

NAV Canada Control Tower at Pearson

International is casual; there’s an undeniable

sense of camaraderie that is present between

all those who work there. The seven air traffic

controllers, together with their supervisor, are

relaxed and can foresee that today will be

“normal.”

However, just before 10:30 am, the first

hurdle of the day surfaces: a taxiway that leads

to a runway has been closed momentarily. It is

now the air traffic controller’s job to identify

another taxiway for the aircraft to move

through. Just 20 minutes later, an instruction is

heard over the radio for Air Canada 467 to taxi

to position, a signal announcing that this

section is now open and can accept aircraft.

As a supervisor, Brian’s reaction to these

situations must be

second nature, and

his reflexes sharp,

so he can determine

the next step

required to move an

aircraft into position

without this closed

taxiway affecting

the operation.

It is also on a

day like today when

Brian can pay close

attention to his

staff. Today, one air

traffic controller has

just come back from

a leave of absence, so Brian takes the time to

sit with him, listen in and observe the

controller’s work. Brian must make sure that he

has not forgotten any of the procedures or radio

phraseology that is required in this job. As the

day unfolds, Brian’s checklist seems to be all

clear; the controller appears to be up to date.

Additionally, Brian cannot forget the new

recruits who are undergoing training at Toronto

Tower. He must remember when assigning the

day’s tasks that the new recruits get training in

all positions; and yet, he must also make sure

that everyone does not work in the same posi-

tion all the time. This in itself could take all

morning to figure out, but for someone like

Brian, this takes no time at all.

Prior to his start with NAV Canada in 1981

—back when it was Transport Canada, the

government agency that provided air navigation

services before

the system was

purchased by

NAV Canada in

1996—Brian’s

passion for

flying and avia-

tion was

b e c o m i n g

a p p a r e n t . H e

obtained his

private license

and commercial

license, and

e v e n t u a l l y

became a flight

instructor in

1979. He worked a few years as such until

deciding to take his career to the next level.

Having had the pilot’s experience, Brian’s tran-

sition to air traffic controller was effortless;

further, it gave him an edge in knowing the

expectations that pilots have from those that

guide them on the ground.

With 26 years of experience behind him

and 14 of those in a supervisory role, Brian

appears to be fazed by nothing. “There are

always unexpected occurrences that could

happen, but it is during this time when your

skills and experience working at this job come

into play.” What he is referring to is the unpre-

dictability of Mother Nature. Snow, rain, ice,

wind—especially the combination of any

two—could send any “green” air traffic

controller into a tailspin. But for the experi-

enced staff working at Toronto’s control tower,

adapting to these conditions is routine. Brian

comments that in situations like these, he

relies on the coordinated effort of his staff and

all airport agencies. “Team effort is paramount,

not only do we have to pull together and be

alert, but also we must be in constant commu-

nication with airport agencies such as the

AOCC and the GTAA. We will only succeed if

there exists a coordinated effort from all airport

agencies.”

To be an air traffic controller one must

undergo a three month training session at the

NAV Canada Training Centre in Cornwall, ON

and one full year of training at an airport’s

control tower. A well trained air traffic

controller must be versed in three main areas:

Clearance Delivery, Ground and Tower, all vital

aircraft movement areas. Each has its own

operational protocol that must be followed.

Therefore, passengers and pilots alike can rest

assured that they are in good hands, both in the

air and on the ground.

Another interesting aspect of an air

controller’s everyday is the radio phraseology

used. This refers to the many words and

phrases that are spoken between controller

and pilot on a regular basis. For those who are

not familiar with this “language”, hearing

phrases such as “Air Canada 067 Toronto

ground, runway 23, Toronto altimeter

2.9er.9er.2 Atis hotel” would be most

confusing, but for an air traffic controller it is a

well-developed practice that is done with very

little effort. For Brian Fox, this is an extremely

important part of his job and one of his duties

as supervisor. “It’s important to know what you

say and how you say it,” he comments. “But

what is most critical is the pilot’s call back of

what you just said to him. If it doesn’t match,

then it means somewhere there’s miscommuni-

cation and this problem must be corrected

promptly.”

Throughout his years at Toronto Pearson,

he has contributed to the development of the

controller’s training program. He believes that

his input has allowed him to build a positive

work environment, where the staff feels moti-

vated and engaged. This feeling therefore

translates into an efficient and expeditious

staff that can well serve the needs of the pilots

and airlines alike.

At the end of the day, despite their chal-

lenges, Brian feels that the best part of his day

is “the satisfaction of observing a really good

team effort, to feel that the team has done a

good job.” He hopes that his staff feels that he

has also done a good job at leading them and

that he has prepared them well, ready for

anything that could come their way.

BRIAN FOXAIR TRAFFIC CONTROL SUPERVISOR

“There are always unex-

pected occurrences that

could happen, but it is

during this time when

your skills and experi-

ence working at the job

come into play.”

Brian Fox

Air Traffic Control Supervisor

NAV Canada


Through a variety of fundraising initiatives associ-ated with the unveiling of the GTAA’s Fire andEmergency Services Training Institute (FESTI) in

July, the GTAA recently delivered a cheque to the Children’sWish Foundation (CWF) in the amount of $1,800.

A barbecue held during the public open house with foodand refreshments donated by Cara Operations Ltd. raised atotal of $1,413. Sales of a specially designed t-shirt commem-orating the FESTI opening raised $387. More than 700 peoplecame out for the barbecue and FESTI open house events.

GTAA Emergency Services have been long-timesupporters of The Children’s Wish Foundation, and DeputyFire Chief, Dwayne MacIntosh, says selecting the organiza-tion as the recipient of the proceeds was the natural choice.

GTAASUPPORTSCHILDREN'SWISHFOUNDATION

T he GTAA’s 2006 Annual Report has won four medals inthe 21st Annual ARC (Annual Report Competition)Awards, the largest international competition

honouring excellence in annual reports, considered by the finan-cial media as the "Academy Awards of Annual Reports.” Thecompetition draws entries from 35 countries.

In the category of Airport Management (Non-profit), TheGTAA’s book won the following:

• Gold for Non-Traditional Annual Report

• Silver for Cover Photo/Design • Bronze for Interior Design • Bronze for Photography

When the hardware was handed out on September 20 inNew York City, it was announced that the GTAA Annual Reporthad also received Grand Winner—Best of Canada. This finalaward was kept a secret until being presented.

This is the highest number of ARC Awards that the GTAAhas won for a single annual report.

Designer Mercedes Rothwell, of Rothwell and Co. whoworked collaboratively with photographer Michael Mahovlich tocreate the award winning annual report, was focused on deliv-ering the message through a clear and simple design that high-

lighted the aesthetics of Toronto Pearson.“Our goal was to capture, through photographs, the new,

vast, beautiful, romantic, expansive, drama of the space, and itsart and architecture,” says Rothwell. “We thought this couldbest be conveyed with horizontal double and triple page foldouts similar to the way a coffee table book might try to capturethe look and feel of a particular city or country.”

The report can be viewed in the publications section ofwww.gtaa.com

Players laced up near the end of the summer and tookpart in the second annual 4 on 4 Toronto Pearson Cuphockey tournament, sponsored by the GTAA.

Canlan Ice Sports on Martingrove Road was the venue asskaters took to the ice in support of the Albion Boys and GirlsClub, raising nearly $1,500 for the organization.

Starting at 9 a.m. and running through until the mid-after-noon, teams played a number of games to determine the tour-nament champions. After a long day of good hockey, the teamcomprised of employees from Canada Border Services Agency(CBSA) came out on top with a win over the GTAA team.

In addition to hosting the tournament, the GTAA coveredthe cost of the ice rental and the services of the referees.

Thank you to everyone that participated in this tourna-ment. Planning for the 2008 installment is already underway.The tentative date for next year’s tournament is October, 2008,though official details will follow. So start preparing your teamrosters for the third annual Toronto Pearson Cup.

SCORING FOR CHARITYSECOND ANNUAL TORONTO PEARSON CUP

GTAA President and CEO Lloyd McCoomb (third from left) is joined bya representative of Albion Neighbourhood Services (second from left)for the ceremonial puck drop to kick off the 2nd annual TorontoPearson Cup.

GTAA Deputy Fire Chief Dwayne MacIntosh (left) and Rob Ramage ofCara Operations Ltd. (right) presents a cheque to a representativefrom the Children’s Wish Foundation.

ANNUAL REPORT RECEIVESTOP HONOURS

Canada’s beloved java stop, Tim Hortons (located inthe domestic traveller area of Terminal 1 and oper-ated by SSP Canada Food Service Inc.) received

three noteworthy awards at the end of August as a result ofoutstanding sales. They are as follows:

• Chairman's National Non-Traditional Sales Award• Highest New Store Sales Ontario• Triple Milestone Sales Award“Tim Hortons Manager Oswald Miranda, and his team

have done an outstanding job in a high volume, high pressuremarket,” said Chris Andreoff, Director of Operations, SSPCanada.

As of July 1, 2007, there are 2,733 Tim Hortons outlets inCanada, 345 outlets in the U.S. and one outlet just outsideKandahar, Afghanistan. Tim Hortons has surpassedMcDonald’s Restaurant as Canada's largest Food ServiceOperator.

TIM’S AT T1 ARE TOPS

Receiving the Chairman's National Non-Traditional Sales Award are (left to right) Jim Preston, Regional Vice President, Tim Hortons; ChrisAndreoff, Director of Operations, SSP Canada; Oswald Miranda, Store Manager; Paul House, CEO, Tim Hortons; Morris Wong, Manager,Concession Operations, GTAA; Roland Walton, Executive Vice President, Tim Hortons



Every employee at Toronto Pearson has a role to playwhen it comes to maintaining a safe and secureenvironment for the benefit of other staff and the

travelling public.The GTAA believes in recognizing the efforts of those

employees that contribute to upholding the safe reputationthe airport has earned.

Brian Clement, GTAA Airside Safety Officer, wasrecently presented with a Public Safety Award for his actionsin earlier in the year.

On February 23, Brian was on routine patrol of theairside and noticed a baggage container blowing across theapron towards an active taxiway. Brian intercepted thecontainer near gate 215 and his quick thinking prevented acollision with taxiing aircraft.

RECOGNIZINGSAFETY

As of December 1, 2007, the Airport Medical Clinicin Terminal 1 closed its doors.

For more than 20 years, Toronto Pearson has hadnurses providing high quality and expert healthcare servicesto passengers and airport employees.

The GTAA would like to express its thanks for thecaring and professional services that have consistently beenprovided to the members of the airport community and thetravelling public.

Medical Clinic staff provided two very different typesof service. One was the walk-in clinic function, which forbusiness reasons will not be continued.

Clinic staff also responded to emergency medical calls.This function will continue to be responded to by the airportfirefighters along with local ambulance services to ensure ahigh level of emergency response remains available in allparts of the airport.

As always, the GTAA is committed to providing a safeenvironment for all passengers and staff that are part of theToronto Pearson community.

AIRPORTMEDICALCLINIC CEASESOPERATIONSA

irports Council International (ACI) has released the2006 numbers on passenger and cargo statistics forworld airports.

Passenger activity at Toronto Pearson in 2006 was up 3.5per cent from 2005, processing 31 million passengers, placing itat number 29 in the world ranking.

Lloyd McCoomb, President and Chief Executive Officer ofthe GTAA said: “We are very pleased and encouraged to see thesteady growth in passenger traffic at Toronto Pearson as weanticipated. It proves that we made the right decision to rede-velop this airport to enable us to meet current and future airtransport demands. Toronto Pearson is now a premier facilitythat is equipped to compete with any airport in the world.”

And for the first time, Toronto Pearson is ranked among theworld’s top 50 airports in cargo activity. Based on adjustednumbers, ACI ranks Toronto Pearson as number 36 in the worldfor air cargo volumes in 2006. “We are very proud”, Mr.McCoomb says, “of this substantial growth in cargo operationsand we continue to work with cargo operators and freightforwarders to build cargo operations at Toronto Pearson.”

In January 2007, the GTAA completed a 10-year AirportDevelopment Program at Toronto Pearson. At the forefront ofthis program was the building of the new Terminal 1 and theredevelopment of Terminal 3 which brings passenger capacity atToronto Pearson to 38 million passengers per year.

ACI NUMBERS PAINTA POSITIVE PICTURE

The GTAA recently reported its financial and operatingresults for the 9-month period ending September 30,2007.

During the first nine months of 2007, 24.0 million passen-gers moved through the Airport, as compared to 23.8 million forthe same period in 2006, representing an increase of 1.1%. Inthe third quarter of 2007, the increase was 0.5% over the sameperiod in 2006.

For the nine months ended September 30, 2007, the GTAAreported total revenues of $896.7 million. Total operatingexpenses were $404.6 million including $112.1 million in groundrent paid to the federal government.

After accounting for debt service and amortization, theGTAA recorded revenues under expenses of $3.5 million for theperiod.

With the completion of the Airport Development Program inearly 2007, the GTAA is now firmly committed to transformingitself from an organization focused on rebuilding the Airport toone focused on maximizing the potential of Toronto Pearson. Theresults for the first nine months of 2007 reflect the new focus ofthe GTAA on competitiveness, growing the airport's status as aninternational gateway and ensuring long-term success for theorganization, its partners and the regional economy.

The financial results of the GTAA for the first three quartersof 2007 are discussed in more detail in the ConsolidatedFinancial Statements of the GTAA for the nine months endedSeptember 30, 2007, and Management's Discussion andAnalysis which are available at www.gtaa.com and on theCanadian Securities Administrators' website atwww.sedar.com.

GTAA REPORTS ONTHIRD QUARTER RESULTS

Debbie Ciccotelli, GTAA General Manager of Public Safety andSecurity, presents a Public Safety Award to Brian Clement, GTAAAirside Safety Officer.

The GTAA is pleased to announce a reduction in feescharged to airlines for all services as of January 1,2008. Landing fees will be reduced by 3.1% and

terminal charges will be reduced by 4.7%."This is fantastic news for our airline partners,” said Lloyd

McCoomb, President and CEO of the GTAA. “By pricing TorontoPearson more competitively we are able to decrease the cost ofdoing business, which is good for airlines, good for passengersand good for the region."

Mr. McCoomb gave high praise to employees of the GTAAfor their ideas to increase revenue and efficiencies. "The people

that keep this airport running have stepped up and shown initia-tive in suggesting ways to make Toronto Pearson more compet-itive. We are proud of all of their work, and are pleased to passthe savings on to the airlines."

The GTAA will continue to work to make Toronto Pearsoncompetitive through cost containment, revenue generation andby working with air carrier partners.

Landing fees are charged to the airlines to operate atToronto Pearson, the busiest airport in Canada. Terminal chargesare set to cover the operating costs for the common areas in thepassenger terminals.

AIRPORT FEES REDUCEDSAVINGS COME INTO EFFECT JANUARY 08



With 11 locations throughout North

America, and an additional four

locations opening by December

2007, :10 Minute Manicure is revolutionizing

the spa service industry. With their best feet

forward, three friends and colleagues, Lorraine

Brennan O’Neil, company CEO, Vivian Jimenez,

company COO, and

Karen Janson,

Executive Vice

President, made the

conscious decision to

leave their already

established and

successful careers

behind and start their

own company. This

leap of faith proved to

be a great move, not

only for these women, but also for all their

future customers.

The journey to realize their dreams began

in 1999, but they couldn’t make it happen until

2004. After the events of September 11, the

founders had to wait until all the new security

measures were in place before going forward

with their proposals. One might think that

these new measures would hinder their

project, but instead, it helped increase the

demand for their primary services: express

manicures, pedicures and chair massages.

Once a passenger leaves security, they have on

average 80-89 minutes of down time. Other

than the typical grabbing a bite to eat, reading

a newspaper or a magazine, or just taking a

stroll around the terminal, :10 Minute Manicure

provides a great

alternative to these

choices.

D e v e l o p e d

specifically for trav-

elling consumers,

whether it is for busi-

ness or pleasure, :10

Minute Manicure

understands that

when travelling,

every minute counts.

Travellers at Toronto Pearson International

Airport can select based on their time,

whichever of the many services that they have

to offer.

With a well developed training process at

hand, the quality of the work that the customer

receives is not compromised with the short

time period that it takes to perform it. With

services such as manicures, pedicures, chair

massages and reflexology, :10 Minute

Manicure offers the customer the best solution

to a long in-between flight wait. With prices

that are very easy on the pocket, it is no wonder

that many customers are even making appoint-

ments in advance.

“Business and leisure travellers are always

looking for ways to save time by taking care of

personal needs once they arrive at the airport,”

Brennan O’Neil. “:10 Minute Manicure is

addressing growing demand by offering high-

quality personal care for the most under served

airport passenger segment: Women business

travellers.”

According to recent statistics, 55 per cent

of their clientele are professional business

women, 15 per cent are leisure travellers and

most surprising of all, 30 per cent are business

men. “We were amazed that so many men

were interested in our services,” comments

Janson. “Clearly, the service that we offer is

not just for women, with such an inviting envi-

ronment, men feel comfortable to take the time

and get their nails done too.”

Another great feature is the

care that they take with regards to

the health and safety of the client.

:10 Minute Manicure customers

will notice top-of-the-line steriliza-

tion packages being opened right in

front of them. Additionally,

polishes are formaldehyde and

toluene free, as these chemicals

have the capability of damaging

the nail over time. This element is

consistent with all other :10

Minute Manicure locations

throughout North America.

:10 Minute Manicure is not

only a tenant of Pearson

International, but they are also an

active member of the Toronto

community. :10 Minute Manicure

will annually support the

Conservation Fund to ensure

Toronto remains the “City within a

Park”. “Toronto is ahead of its time

supporting green initiatives. Donating to this

fund is something that we feel we can

contribute to while present in this great city,”

says Janson.

:10 Minute Manicure hopes to continue to

evolve and develop. For the short term, the

company will concentrate on bringing their

business to more North American airports and

travelling customers, although the company

will continue to evaluate international opportu-

nities as a potential for growth. At the rate that

this company is expanding, these aspirations

do not seem so far from reach.

So take the time to indulge yourself. At

Toronto Pearson, :10 Minute Manicure has

three locations to serve you. Store locations

and hours are: Terminal 3, Level 2, pre-security

Grand retail Court, 7 a.m. to 9 p.m.; Terminal 1,

post-security, between Gates 135-137, 6:30

a.m. to 10 p.m.; Terminal 1, Level 2, post-secu-

rity, between Gates 166-168, 6:30 a.m. to 9 p.m.

“Business and leisure trav-ellers are always lookingfor ways to save time bytaking care of personal

needs once they arrive atthe airport.”

Lorraine Brennan O’Neil

:10 Minute Manicure CEO

An exploration in taste and shopping at Toronto Pearson.

:10 MINUTE MANICURE

SHOPStheIN


Anew show recently opened in

Gallery 120, in the Domestic

Departures area of Terminal 1.

Disturbance, which is curated by Lee Petrie,

the GTAA’s Manager, Cultural Programs,

features works by four contemporary First

Nations (Aboriginal) artists: Mary Ann

Barkhouse, Michael Belmore, David Hannan

and Greg Staats.

Disturbance refers to the often uneasy

intersection of the past and the present,

the collision of the natural and human

worlds, and the struggle to establish

personal and cultural identity in an increasingly

complex society. Each artist makes reference to

history, both personal and cultural, and memory, both individual

and collective. The landscape, and what inhabits the landscape,

becomes the medium through which to explore these ideas in

sculpture, photography, video and mixed media. Greg Staats’

and Michael Belmore’s works begin with specific places, while

Mary Anne Barkhouse’s and David Hannan’s works are not

tied to a defined location.

Says Petrie, “I have followed the careers of these

artists for many years and I’ve worked with them

individually on projects elsewhere, so I’m

really pleased to bring all of them

together in one show. What I love

about these artists’ works is that

they draw you in, invite you to

take a closer look. Maybe the

chair catches your eye; then you

realize that a beaver is sitting on it.

You begin to think about what it’s

doing there and what the artist wants to tell us.”

Disturbance runs until February 2008.

In Pier F of Terminal 1, twenty spots of colour, stretching

across the International Departures area, enliven the

waiting area. When installation of the exhibition It’s a

Beauty was finished on August 25, Dale Barrett was more than

satisfied. As the curator, he was the mastermind behind the

display of 20 small-scale glass and metal/mixed media works.

Although it has only been open for a few weeks, the effect it has

in the terminal is captivating.

Not only did the objects fit perfectly in the

display cases, but also they fulfilled the

purpose he had in mind when he first saw

them earlier this

year. He was

inspired by the

s i m p l e ,

c o n t a i n e d

appearance of

the cases and

their clean design.

At the time, he was

reading Alain de Botton’s

The Architecture of Happiness,

which gave a detailed account on structural

beauty and expression. Barrett decided to challenge the

idea of beauty. He explains that two observers could be in agree-

ment with labeling the object beautiful, but the reasons for each

opinion could be very different. At the same time, he enjoys the

contrast between the personal and intimate reactions inspired

by the small scale objects, and the sweeping, open space of the

terminal. Barrett is forthright in admitting that indeed, the idea

of beauty, but he selected a wide variety of styles and types of

objects to lure admirers.

It’s a Beauty was developed especially for the airport by the

Ontario Craft Council (OCC). Founded in 1976, the OCC is a not-

for-profit arts service organization promoting the art of craft and

encouraging its appreciation. The exhibition provides an oppor-

tunity to showcase its artists to a local, national and interna-

tional audience.

Each work is a reflection of the artist’s individual aesthetic.

The hand-crafted objects are precise, the detailed handiwork

noticeable to the passing observer. Anna Lindsay Macdonald’s

intricately cut fan has a historical appearance both sophisticated

and feminine. Sarah Troper’s series of rings called

Wonderband Loaf is detailed,

but playful,

imitating the

r e a l - l i f e

brand’s trade-

mark colours

within the

hollow bread.

M e a n w h i l e ,

Mary Anne

B a r k h o u s e

reveals the

beauty of nature

through delicately

cut silver, while

David Ivens prefers to

respond to the natural environment with practical garden

commodities. Rachael Wong expresses herself with bright

colours, while the humour of Sylvia Nan Cheng’s work prompts

viewers to smile as they pass by.

Barrett comments that there’s suddenly something personal

and human about the waiting area that the art has successfully

brought in. It was the GTAA’s aim to display objects that could

be easily absorbed and admired within a short span of time;

something not just decorative, but a pleasant distraction from

the stress that often accompanies travel. There radiates from

each work of art, “a clear and concise message”, as Emma Quin,

General Manager of the OCC puts it, “where within each piece,

there is a correlation between its own story and what the exhibit

is trying to tell us.” Barrett is modest when he informs he is only

the “party planner” for this exhibition: the proper venue (the

airport), theme (beauty) and “guest list” (the thousands of visi-

tors who pass through the area daily) form the foundation of this

tribute to the extraordinary— and beautiful—work of Ontario

craftspeople.

PIER F FEATURES A

ARTBecause there’s plenty to take in before and after your flight.

EXHIBITIONSand

AT GALLERY 120THERE’S A

Mar

y A

nne

Bar

khou

se, p

etit

ion

DISTURBANCE

Sarah Troper, Wholesome Wonderful Love Series: Wonderband Loaf

A THINGOF BEAUTY

Curator Dale Barrett and OCC General Manager Emma Quin

Installing the exhibition, with detail of Revised Impact – Toronto by

Michael Belmore.


The Paradies Shops Inc., an Atlanta-based concession-

aire which operates three stores at Toronto Pearson

(Official Sports, Canada EH! and Toronto MarketPlace)

knows a thing or two about family.

Since its inception in 1960 with a single toy store, this family

owned business has grown to over 500 stores in 63 locations

throughout North America. As with any large family, The

Paradies Shops realizes the importance of giving every member

(in this case, it’s more than 3,200 associates) the respect and

appreciation they deserve.

A result of this commitment is the company’s Employee

Recognition Program, which spotlights deserving associates on

a regular basis with gifts, parties, and special events, which

includes Paradies’ version of the ultimate sales contest, “Wow-

Wee Maui.”

In its second year, Paradies’ Wow-Wee Maui Sales Contest

stretches across all company channels with the aim of getting

everyone motivated and excited. The company’s locations are

divided into four separate divisions, with an associate assigned

to each division. In each division, the general manager of the

location with the highest sales at the end of the contest is

awarded $1,000, and each associate assigned to the winning

location is placed into a drawing for a trip for two to Maui, as

well as five additional vacation days.

Each location kicks off the beginning of the contest in its

own unique way, from authentic luaus to hula dancing contests.

The excitement is kept going with weekly sales updates letting

all associates know if their location is the one making the push

towards a chance at Maui. By the time the drawing is made, all

associates are on “Pacific” time, waiting to see if they have a

shot at paradise.

In what’s becoming an annual

tradition at The Paradies Shops

Inc., Wow-Wee Maui is defining

the standard for company sales

contests.

Their special sales contest is

only one of the many ways the

company works to recognize and

reward their employees, which in

turn provides for a workforce

committed to their jobs and

focused on delivering quality to

the customer.

The Employee Recognition

Program honours associates on a

weekly, monthly and yearly basis,

with prizes that include every-

thing from “first class points” that

employees can use to purchase

gifts, to a manager being awarded the keys to a Lexus for a year,

which one year just so happened to be awarded to Karen

Chilvers, General Manager of the Paradies Shops Inc. at Toronto

Pearson.

Associate’s special days are honoured as well, with the

Paradies family celebrating birthdays, anniversaries, weddings,

graduations, births, holidays and other special occasions. Even

tasks such as taking company-wide inventory have earned loca-

tions a basket of gourmet snacks for the associate break rooms.

The company believes that when you take care of people

and treat everyone like family, they become inspired and moti-

vated to turn their position into more than just a “job”—it’s an

opportunity to make travellers feel at home, if only for a few

minutes, offering service with a genuine smile.

It’s through this culture that The Paradies Shops Inc. has

won Airport Revenue News’ “Best Airport Retailer” award for

the past 12 consecutive years— the only retailer ever to win this

prestigious award. This couldn’t happen without a true family

effort, and the company wouldn’t have it any other way.

CUSTOMERS BENEFIT FROM EMPLOYEE REWARDS PROGRAMTHE PARADIES SHOPS INC.

Karen Chilvers, GM of the Paradies Shops Inc. at Toronto Pearson (second from right) poses with her

family of employees at Toronto MarketPlace at Terminal 3.

The city of Toronto was abuzz recently with the glitz and

glamour that came with hosting the 32nd Toronto

International Film Festival (TIFF), but the festival isn’t

the only time that Hollywood headliners visit our great town.

Unknown to many, Toronto Pearson plays a supporting role

in the production of many major motion pictures and has long

been a much sought after venue

by location scouts on the hunt for

that perfect backdrop.

In late July of this year,

portions of The Incredible Hulk—

starring Edward Norton, Liv Tyler,

William Hurt and Tim Roth—were

shot at the airport. Both Hurt and

Roth were on set for two days of

filming while the entire produc-

tion—including setup, filming and

wrap—lasted for two weeks. The

Millardair hangar at the airport’s

north end was used to simulate the interior of a military base

similar to CFB Trenton. The Incredible Hulk is due to smash its

way into theatres in June 2008.

Also shot recently was The Love Guru, a comedy from

Paramount Pictures featuring Scarborough, ON. native Mike

Myers. In it, Myers plays an American raised outside of his

country by gurus who returns to the U.S. in order to break into

the self-help business. The movie stars Justin Timberlake,

Jessica Alba and Romany Malco. Shot at the Infield Terminal

over several days in September, The Love Guru is due for release

in June 2008.

Terminal 1 Departures is

presently being eyed by producers

of another feature film as a

possible location. Those in charge

of the production of Repossession

Mambo have shown interest in

filming inside Aisles P and Q, both

of which are currently behind

construction hoarding. Leading

roles for this major motion picture

will be played by Jude Law, Forest

Whitaker and Alice Braga. Dates are

only tentative at this point but

filming is likely to take place before the end of the year.

Aside from showcasing the airport to millions of people via

the big screen, filmings at Toronto Pearson provide the GTAA

with a significant portion of our non-aeronautical revenue

stream, which can run upwards of $100,000 each year.

HOLLYWOODNORTH TORONTO PEARSON A FAVOURITEAMONGST PRODUCTION COMPANIES

ANNIVERSARYOF THE ARROWW

ith the City of Mississauga, Heritage Mississauga,

and the Toronto Aerospace Museum, the GTAA

was honoured to host the 50th Anniversary

Celebration of the Avro Arrow at Terminal 1 in early October.

This event commemorated the day when the first Avro

Arrow aircraft rolled off the Malton production line in 1957.

The Avro CF-105 “Arrow” was a delta-wing interceptor

aircraft with advanced technical and aerodynamic qualities. It

was one of the greatest achievements for the Canadian aviation

industry. Even today, the Avro Arrow remains one of the most

advanced aircraft ever designed and flown.

Dignitaries and guests included Hazel McCallion, Mayor of

Mississauga; Eve Adams, Mississauga Ward 5 Councillor; Irene

Hawrylyshyn, GTAA Senior Manager Corporate and Culture

Programs; Eric Gibson, Historian, Heritage Mississauga; and

Claude Sherwood, C.E.O. Toronto Aerospace Museum; who

each paid tribute to this testament of remarkable Canadian

achievement in aviation.

In her remarks, Mayor McCallion acknowledged the Avro

Arrow as a part of Mississauga’s history, as it was at Toronto

Pearson (formerly Malton Airport) where the aircraft was

designed and built by Avro Aircraft Limited in 1955.

Irene Hawrylyshyn took the opportunity to announce the

GTAA’s commitment to remembering the historical significance

of the aircraft by way of a commemorative structure built on the

former Boeing Lands using limestone preserved from the orig-

inal A.V. Roe building that once stood on the same ground.

No longer in use as a passenger terminal, Toronto Pearson’s

Infield Terminal was transformed into a movie set for the Mike

Myers film The Love Guru.


SEEN • They must have been taken by theperson submitting the photos. Photographscopywritten to someone other than the personsubmitting the photo(s) will not be printed.

• The photo(s) must have some relation toToronto Pearson, such as a terminal or anaircraft on or near airport property.

• Digital photographs should be techni-cally sound. A resolution of 300 dpi at 4” x 6”is preferred. Photos will be reviewed for tech-nical specifications on a case-by-case basis.

Digital images can be e-mailed [email protected]. Prints can beaddressed to the Greater Toronto AirportsAuthority, Toronto Pearson InternationalAirport, P.O. Box 6031, 3111 Convair Drive,Toronto AMF, Ontario, L5P 1B2. Mark the enve-lope to the attention of Corporate Affairs—Jason Ritchie. Prints will be returned ifrequested.

Yyz Airport Watch member KevinPrentice sent in this photo of a USAFC17 Globemaster circling Nav

Canada’s Air Traffic Control Tower. The aircraftwas performing in the Canadian InternationalAirshow.

Since a young age, Kevin has been fasci-nated with aircraft. His connection to aviationbegan in the early 70s when his family lived onDerry Road under the approach of what is nowRunway 15L.

Every issue of Toronto Pearson Today willfeature a selection of photographs taken by ourreaders. If you think you’ve taken a goodpicture at Toronto Pearson, we’d like to see it.

To have your photos appear in this publi-cation, they must meet the following criteria:

AS AT TORONTO PEARSON

THEDECONSTRUCTION

Piece by piece, what remains ofTerminal 2 continues to come down.Through contract with Dufferin

Construction Company and their subcontractorPriestly Demolition, the structure that stillstands is being torn apart, separated, and sentoff for recycling wherever possible.

The contracts also call for a rebuilding ofthe apron surface around the old terminal andthe construction of Gate 193 on Terminal 1. Tothat end, a significant milestone in the evolu-tion of this project was reached on November15 of this year when Taxi Lane 10 (right) wasturned over to the GTAA from the constructioncompany.

As crews continue to work through thecolder months, the progress is expected to beswift. Over December, workers will continue todemolish the area referred to as Mod A at the

building’s east end. Concurrently, the focus ison removing the rest of the what's left of theDepartures frontage road.

January 2008 is when the majority of thebuilding is expected to be removed from theairport’s landscape. Only parts of Mod P willremain, which is scheduled to house a work-shop for activities related todemolition/construction.

Sorting and salvage of the building’scomponents is a non-stop undertaking. Sincethe project began, approximately 99 per cent ofthe construction and demolition waste hasbeen recycled, with the majority of theconcrete used as a base for constructing thenearby apron.

Wrap up of the entire project, including thecompletion of Gate 193, is due for December2008. Photos by Hossana Ashagrie


Publications Mail Agreement No.40930520Return undeliverable Canadian addresses to:Greater Toronto Airports AuthorityToronto Pearson International AirportP.O. Box 6031, 3111 Convair DriveToronto AMF, OntarioL5P 1B2

10%

Cert no. SW-COC-1383

TURNING HEAT - Toronto Pearson · · 2013-03-15TURNING HEAT ON FIRE TRAINING “In an effort to...

Documents

Transcript of TURNING HEAT - Toronto Pearson · · 2013-03-15TURNING HEAT ON FIRE TRAINING “In an effort to...