ServiceRICH

Welcome to

Do Customers Leave Feeling ... ?

Customers want ...

But, they talk about getting more than they ...

How can you give ...

Something, more than they

Good Customer Service is ...

Don’t wait until there’s a problem to start taking care of

your customers …

Keep on getting better ...

Time to think outside the box

Keep Innovating

Customers will always

You to get ...

What are Your ...

Times when it really counts to impress with your service ...

Your Customer Interaction

List as many of your

in your Coaching Business as you can ...

People leave because ...

•  1% - Death … •  3% - Move House … •  5% - Buy from a Friend … •  9% - Sold by a Competitor … •  14% - Product/Price …

• 68% - Perceived Indifference …

68% of People leave you because of ...

You just Don’t Care ...

Winning Customer Service ...

What gives your customers a feeling of ...

How can you use these in your business ... ?

How can you make your customers feel that it’s ...

How can you use these in your business ... ?

What can you do to give your business the ...

How will you ensure this happens for every ‘A’ Grade Customer ... ?

Someone is a SUSPECT if they fit your ...

Someone is a PROSPECT if they ...

And, you collect their ...

Someone is a SHOPPER if they ...

And, you confirm their ...

Someone is a CUSTOMER if they ...

Someone is a MEMBER if they have a ...

And, they feel like they ...

Someone is an ADVOCATE if they...

Someone becomes an ADVOCATE for you if they...

Someone is a RAVING FAN if they ...

Someone becomes a RAVING FAN if you ...

FEDEX Lesson

They want customers to

Rather than ...

Remember ...

People pay extra for ...