TULI PAL

6TH SEM

3RD YEAR

ROLL NO: 15403315035

REG NO : 151541310036

HOSPITAL MANAGEMENT

UNDER

MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGEY

FROM

DINAB ANDHU ANDREWS INSTITUTE OF MANAGEMENT AND

TECHNOLOGY

ACKNOWLEDGEMENT

For conducting this project I was fortunate enough to get support and

coordination from a large number of people to whom, I shall always remain

grateful and feel these words are insufficient for them. I would like to express

my profound gratitude to the department of bachelors in hospital management

(BHM).

I am also thankful to my trainer Mr. Tapan Kumar Maity all the staff of SNP

HOSPITAL for their guidance. I also grateful to our principal Dr. Sanjukta

Nandy and HOD Surajit Das and our internal guide MRS. Moumita Roy

Akuli. I express my profound to my family and all of my friends who have

selflessly helped me to complete this report, above all I thanks the almighty for

guiding me.

DECLARETION

I hear by declare that I have completed my 3RD months summer training at SNP HOSPITAL, from 15.01.2018 to 31.03.2018 under all guidance of MR. Tapan Kumar Maity I have declare that I have worked with full dedication during these two months of training and my learning outcomes fulfil the requirements of training for the award of degree of BHM

DATE: 17/11/17

PLACE: KOLKATA

EXECUTIVE SUMMERY

I have done my major project at SNP HOSPITAL”, from 15.01.2018 to

31.03.2018. The title of the project is “A PROJECT REPORT ON

EMERGENCY DEPARTMENT”.

I have some objectives for this project and I have done my work according to

those objectives.

I have collected the data of emergency departments in this hospital.

This project gives a valuable input in my practical knowledge.

CONTENTS

CARTIFICATE

ACKNOWLEDGEMENT

DECLARETION

EXECUTIVE SUMMERY

INTRODUCTION

LOCATION AND CONTACT

REVIEW OF LITERATURE

OVER VIEW OF HOSPITAL

DATA COLLECTION AND INTERPRETATION

HOSPITAL PROFILE

ALL DEPARTMENT

PROBLEM

SOLUTIONS

CONCLUSION BIBLIGRAPHY

INTRODUCTION

A hospital is a health care institution providing patient treatment with

specialized staff and equipment. The best known type of hospital is the general

hospital , which has an emergency department. A district hospital typically is

the major health care facility in its region , with large numbers of beds for

intensive care and long trauma centers.

Specialization hospitals include trauma centers, rehabilitation hospitals,

children’s hospital, seniors’ hospital etc.

MISSION :- To provide competent culturally sensitive quality care to our

patients with dignity and compassion regardness to ethnicity nationality,

religion or ability to pay in safe environment.

VISION :- To be patient-centred, acute care facility in support of primary care

indicatives.

LOCATION AND CONTACT

ADDRESS: 11, Elgin Road, Bhawanipur, Kolkata, West Bengal 700020

Phone no: 033 2302 2820

REVIEW OF LITRETURE

1. Abstract: The purpose of this paper was to review and analyse all the

literature concerning ED patient throughput. The secondary goal was to

determine if certain factors would significantly alter patients’ ED throughput.

An analysis of the literature was difficult because of varying study

methodologies and less than ideal quality. EDs with combinations of low

inpatient census, in-room registration, point of care testing and an urgent care

area demonstrated increased patient throughput.

2. Abstract: Older adults use emergency departments (EDs) more than any other

age group and are more prone to subsequent adverse events. This article reviews

the literature on ED use by older adults within the context of evaluating their

need for emergency care and the extent to which access to primary and

supportive care services affect use. While a substantial research literature

describes general patterns of ED use, there is much less research on ED use as a

function of other health service use. Gaps in the research literature result in a

limited understanding of the full scope of the issue and opportunities for

practice and policy intervention.

3. Abstract: The Emergency Department (ED) of a hospital is a facility that is

universally believed to be responsible for the provision of urgent care. Putting

in place the necessary equipment and human resources to maintain optimal

functionality of the ED comes at a cost. Thus, stakeholders show great concerns

when the ED is used by individuals more frequently than it ought to or used for

non-urgent complaints that can easily be handled at the level of primary care.

4. Abstract: The aim of the literature review was to identify new and emerging

out of hospital emergency care roles and to describe their activity and impact to

fully understand the patient safety, clinical practice, professional role and

financial implications of these new roles.

OVERVIEW OF THE EMERGENCY DEPARTMENT

An emergency department is the department of a hospital responsible for the

provision of medical and surgical care to patient arriving at the hospital in need

of immediate care.

Emergency department personnel may also respond to certain situation with in

the hospital such as cardiac arrest.

DATA COLLECTION

AND INTERPRETATION

1. Patients are satisfied with the treatment

Total no of

patients

satisfaction dissatisfaction

300 220 80

Data interpretation: From surveying we get to know that

Patients are satisfied with the treatment

73 %

27 %

TREARMENT

satisfaction dissatisfacion

2. Equipment’s are sufficient.

Data interpretation: From surveying we get to know that

90% Equipment’s are sufficient.

3. Communication gap between doctors and patients parties.

Total no of

patient

Very good Good average

300 55 100 145

Total no of

patients Very good good bad

300 175 95 30

very good 58 %

good 32 %

bad % 10

EQUIPMENT

very good good bad

Data interpretation: From surveying we get to

know that 70%communication gap between

doctors and patients parties

Total no of patients Very good good Average 900 450 195 255

18 %

34 %

48 %

COMMUNICATION

very good good average

HOSPITAL PROFILE

SNP Hospital is a Government hospital chain for PG Hospital is at the city of

Kolkata, West Bengal, India & is owned by the Emami & Shrachi group. It has 6

branches all over the India.

450

195

255

0

50

100

150

200

250

300

350

400

450

500

very good good average

all chart

all chart

SNP Hospital was cofounded by the Emami & Shrachi group, in a partnership

with the Government of West Bengal to expand health coverage options for

consumers. It is also ISO certified.

SNP HOSPITAL, Lala Lajpat Rai Sarani

SNP Hospital, Lala Lajpat Rai Sarani is a comprehensive healthcare treatment

facility equipped with state of the art International standard equipment. It started

as the boutique of multi super specialty health care facility in Eastern India. It

consists of 500 beds in it. The facility has advanced infrastructure & expert team.

The better aspect about the hospital is smoothing ambience, highly professional

hospital staff with the manageable latest technology.

ALL DEPARTMENT

• A.R.V Clinic

• Dermatology

• Eye Department

• Pain Clinic

• E.N.T Department

• Orthopedics

• Physical Medicine

• Surgery

• Pediatric

• Medicine Department

• Gynecology & obstetrics

• Dentistry

• Breast Clinic

• Nephrology

• Urology

• Neurology

• Bio-chemistry

• Pathology Radiology

• Nursing Training School

• Fare Price Medicine Shop

Problems of emergency department

I. Long waits for lab work and imaging results

II. Slowdown in care when a trauma arrives

III. Tedious moment of heavy bulky equipment from room to room

IV. Inadequate nursing/ physician coverage for all patients

V. Slow speed of cleaning and prepping rooms for the next patients

VI. Limited ability to track patient as they move within hospital

VII. Limited access to and long wait for speciality service

VIII. Only one computer in emergency room. So the patients party wait for long time in a critical patients situations

SOLUTIONS I. To solve the problem employees need to work faster to avoid making the

patients impatient.

Another possible solution could be to have more than one lab to perform

the tests.

II. Employ more staff and doctors in order to avoid ill people waiting. Get

more equipment so that we won’t run out of supplies to care the patients

which will result in long waiting for the rest of the patients.

III. Buy smaller equipment if possible. And get more employees to carry the

equipment

IV. Get more patients rooms, bed and employees to serve the patients.

V. Get more employees to clean up the mess, and reduce the amount of

trash left around the area.

VI. Giving the patients different clothing. Make a patient only area and lock

the door so they won’t leave.

VII. Employees more specialists and move the patients close to the

specialists.

Needed more computer and employers in the emergency room.

CONCLUTION

After undergoing hospital training, I came to know

a lot about the hospital, the emergency

department and how the work in coordination

and so on. I came to know about the services

provided by the emergency department, its

staffing, functioning, in the hospital. I came to

know about how to keep an organisation in well

maintain manner. Therefore this training is a good

initiative that will help me in my study and future.

BIBLIOGRAPHY

• www.nhp.gov.in

• www.serve.in

• www.google.com

• www.wikipedia.com

• https://sehat.com

ANNEXURE NAME:

EMAIL ID:

CONTACT NO:

1.Doctors behavior A.

Very good

B. Good

C. Average

D. Poor

2.Doctor’s treatment A. Very good

B. Good

C. Average

D. Poor

3. Nurse behavior A.

Very good

B. Good

C. Average

D. Poor

4.Nurse treatment A. Very good

B. Good

C. Average

D. Poor

5.Food

A. Very good

B. Good

C. Average

D. Poor

6.Cleaness

A. Very good

B. Good

C. Average

D. Poor

7.Billing

A. Very good

B. Good

C. Average

D. Poor

COMMENT:

DATE: SIGNATURE