TUG Parts Staff

Kennesaw, GA

• Dennis Couch– Vice President, Parts

DennisCouch@tugtech.comOffice: (678) 581-7805Cell: (678) 294-7493

• Craig Adams– Director of Business

DevelopmentCraigAdams@tugtech.comOffice: (678) 581-7810Cell: (678) 283-6438

• Jamie Woodall– Inventory Manager

JamieWoodall@tugtech.comOffice: (678) 581-7815

Parts Business Leadership

Craig Adams

Dennis Couch

Jamie Woodall

• By Phone:– (800) 989-8499 or

(770) 422-8021

– 7:30 am – 5:30 pm EST

• By Fax:– (770) 422-8730

• By Email:– tugparts@tugtech.com

• Online:– www.tugparts.com or

www.tugtech.com

• Customer Service Representatives:– JustinMorr@tugtech.com

(678) 581-7829

– RickyOneal@tugtech.com(678) 581-7864

TUG Shop Customer Service Team

Justi

n M

orr

Ricky Oneal

• Order entry, delivery status, shipping information

• TUGparts.com web site registration

• Invoice queries, credits, discounts, payments

• Technical parts look-up

• Credit limits and conditions

• Parts product details, availability, delivery lead times,

• Product substitutions

• Price quotations / Special promotions

• Any other parts assistance you may require

What CSRs can do for you:

Justi

n M

orr

Ricky Oneal

• Sourcing specialist who works to find best cost for materials/partsPatSullivan@tugtech.comOffice: (678) 581-7856

• Pricing manager pursues price investigations and makes sure we offer the best price possibleDawnAnderson@tugtech.comOffice: (678) 581-7716

Competitive Pricing

Pat Sullivan

Daw

n An

ders

on

• 98% Availability of all Service Parts in Stock

• 90%+ First Pass Availability

• Professional inventory management team closely monitors stock levels to ensure high availability rates

• Parts expediting daily on all out-of-stock items

• TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible

Part Availability Jamie Woodall

Sherecca Johnson

Sara Flippin