Tuesday, November 13, 2012
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Transcript of Tuesday, November 13, 2012
Tuesday, November 13, 2012
Company Overview for:Nashville Software School
David Jarmoluk• VP of Enterprise Solutions
[email protected](615) 970-9849
John Kellar• Solution Architect
Craig Israel• Solution Architect
Keith Beckman• Solution Architect
Today’s Onlife Participants
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Who We Are
Strategy and Service Overview
Web Portal Services
Health Coaching
Member Engagement
Member & Employer Portal Demos
Agenda
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Who We Are
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Members in 49 of 50 States
Over 15 Years Experience
Early Market Pioneers in HA Development
Comprehensive Product Portfolio
A Diverse and Growing Client Base• Including Health Plans & ASO
Subsidiary of an A+ Rated Blues Plan
Commitment to Driving Innovative Engagement
URAC Accredited since 2008
NCQA Accredited since 2009
Who We Are
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Scientific Advisory Board
Teh-wei Hu, PhDProfessor of Health Economics, University of California, Berkeley; Consultant to the World Health Organization
John Swartzberg, MD, FACPChair of the Scientific Advisory BoardMD Certified in Internal Medicine & Infectious Disease; Professor of Medicine, UCSF; Editorial Board, American Journal of Medical Quality
Dexter Shurney, MD, MPH, MBAMedical Director, Vanderbilt University and Medical Center; Former National Medical Director, Healthways; CMO, BCBS of Michigan
Patricia Guenther, PhD, RDNutritionist for the Department of Agriculture Center for Nutrition Policy and Promotion; Founder and leader of the CNPP Dietary Reference Intakes Working Group
Edward Phillips, MDAssistant Professor of Physical Medicine and Rehabilitation, Harvard Medical School; Director of Outpatient Medical Services, Spaulding Rehabilitation Hospital Network in Boston, Massachusetts
S. Leonard Syme, PhDEmeritus Professor of Epidemiology and Community Health in the School of Public Health at the University of California Berkeley
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Strategy and Services
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Comprehensive Training ModuleLearn to Drive Cultural Transformation Through:• onthemark • ondemandWellness University Coaching PhilosophyCoaching PlatformImplementation IncentivesProducts & Services Reporting & Evaluation
Wellness Consulting & Training
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OnsiteTelephone• Telephonic Coaching• Text MessagesWeb• Liveon Portal• Secure Messaging• Social MediaMail
Multiple Modalities
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Our Evidence-based Points Model is Built on Activities That Have Been Proven to Have a Positive Impact on HealthPoints Awarded are Dependent Upon the Actions of the Individual Points can be Awarded for Online and Offline ActivitiesPoints can be Redeemed for any Incentive the Client Chooses:• Gift Cards• Online Merchandise Catalog• Benefits-Integrated Incentive• HRA / HSA • Custom Reward
Incentive Strategy Model
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Web Portal
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Member DashboardHealth AssessmentSelf-directed ProgramsTrackers and Tools
Liveon Portal
Social NetworkingFood and Exercise DiaryIncentives and ChallengesCoach Page
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Health Assessment• Adaptable Health Assessment• Scientific-Based Action Steps• Personal Wellness Report
Biometric Screenings• On-site Screening with Flexible Model
• Flow Model• Single Station• Flexi-mobile
• Health Screening Voucher Kit• Personal Physician
• Physician Screening Form
Assessments
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Coaches Interact with Members via Web• View Participant Trackers• Secure Message• Push Electronic Content
Mobile Settings Allow for Text Reminders
Integrated Coaching, Goals, and Trackers
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Mobile Trackers
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Engagement Tools• Wellness Champions • Healthy Vending
Communications Calendar• Campaigns• Multiple Mediums
• HTML Emails, Newsletters, Posters
TrainingReporting
ondemandClient Engagement Website
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Health Coaching
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Core Coaching ProgramsWeight ManagementGeneral NutritionGeneral FitnessStress ManagementTobacco Cessation (Decrease & Quit)Cholesterol ManagementBlood Pressure ManagementMaintenance Programs (Maintain Weight & Maintain Tobacco Free)
Comprehensive Coaching
Supporting Coaching TopicsSafety, Injury Prevention & Back HealthBone Health (Osteopenia & Osteoporosis)Sleep Hygiene GI HealthHeadache HealthWomen’s Health Preventive HealthAsthma ManagementSports NutritionWeight GainSupporting AppendicesSupporting Population RecommendationsDiabetes Management
Focus of Coaching Interventions: Nutrition, Physical Activity, Stress Management, and Tobacco Cessation.
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Initial Engagement Interaction
1 • Review of Health Assessment and/or Biometric Screening Results
2• Assessment of Readiness to Change and Motivation
3• Assessment of Health Priority
4• Review of Program and Benefits Available to the Participant
5• Recommendations for Next Steps Around Improving Health Through
Targeted Programs Including Connection to Personal Coach
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Telephonic and Secure Messaging Modalities
Scheduled Sessions with Personal Coach to Drive Accountability and Positive Health Outcomes
Evidenced–based Coaching Interventions Coupled with Measurable Goals and a Personalized Plan of Action
Comprehensive Health Tools and Resources Provided to Sustain Engagement and Participation in Coaching Programs
Moderate and High RiskCoaching Program
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Life Plan System
User Profile in LPS
Action and Points Record
Integration with Activities
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Weight Loss ResultsOverweight (BMI 26-29.9) 43% of participants lost an average of 9.0 lbsObese (BMI > 30) 48% of participants lost an average of 15.3 lbs
Smoking CessationQuit Rate 26% of participantsReduced number of cigarettes 15% of participants
Stress 30% eliminated their stress risk
Exercise 45% increased their cardiovascular MET minutes
Nutrition 47% improved their Nutrition Index score
CholesterolTotal Cholesterol Reduction 55% improved by an average of 29.3 pointsReduced LDL 52% improved by an average 26.2 pointsIncreased HDL 47% improved by an average of 7.7 points
Blood PressureReduced Systolic 54% improved by an average of 12.7 pointsReduced Diastolic 50% improved by an average of 9.0 points
Coaching Outcomes
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Programming Impact
Intervention Combination
HA and or Biometric ScreeningCoaching and Self-Directed Pgm
HA and Trackers and/or Self-Directed PgmCoaching and Trackers and/or Self-Directed Pgm
HA and or Biometric ScreeningCoaching and Self-Directed Pgm
HA and Trackers and/or Self-Directed PgmCoaching and Trackers and/or Self-Directed Pgm
0% 5% 10% 15% 20% 25% 30% 35%
7.3%
15.8%
9.0%
28.8%
0% 5% 10% 15% 20% 25% 30% 35%
4.9%
8.8%
10.3%
13.5%
Pct Dropped BMI Category
Results are for all members who started programming overweight or obese
Pct Dropped 5% or more Body Weight
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Member Engagement
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Program Benefits
Client Incentive
Participation Steps
Log on Instructions
Participant Engagement Brochure
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Communications
Personalized Reminder Post Cards
Health Education Materials Created for Individual’s Specific Risks or Conditions–Print on Demand or Sent as Digital Content
Customized and Personalized
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Promotional Campaigns
ontarget Series - Know Your Numbers
Mid-Year - My Motivation
Launch – onboardin21