TTUHSC HR2009

Need common ground Opportunity to assess organization Make us all better at what we do Reaffirm: Why we do what we do Improve: Perception, relationships, HR

value Still not systems focused----process

focused

Pro-active versus reactive Alignment with the work in the

institution and individual campuses Internal staff and those we serve

looking for consistency in direction: Different levels of expectations

Need additional resources

20% return on customer survey administered in November

80% return rate for internal HR survey Results presented for the department as

a whole and for individual campuses (lots of comments)

Interviews were held with TTUHSC President, VPs, Deans, several Directors, Managers and Supervisors

Discussions were held with HR staff at each campus

Best practices were researched Exit interviews held with HR staff in

Lubbock who have taken other jobs outside the department

Enhanced customer service More education on benefits Recruitment and retention strategies

needed Employee relations issues need to be more

effectively addressed Need more education on policies Develop leaders/managers Push for accountability

Influence other departments to do what’s necessary

Website / Access needs to be updated and more useful

Confidentiality is questioned More training and development needed

Job Performance Leadership Soft skills HR

Accuracy & timeliness of information is needed from HR

Key areas of focusKey areas of focus Increase Access to

Healthcare Effectiveness/Efficiency Increase in External

Research Funding

Impact on HRImpact on HR Attract & Retain Quality

Staff New Recruiting Sources

“New ponds by which to fish”

Refine Recruitment Process Retention initiatives needed Refine HR Functional areas  

Key areas of focusKey areas of focus Growth in Programs  

  Impact on HRImpact on HR Increase in employee skill

sets Need to assess current level

of skill in workforce Pay equity assessment Communication (effective) Wage/Compensation

education Increased training and

development

Key areas of focusKey areas of focus Fairness Team Effectiveness Equitable Pay Change Orientation

  

Impact on HRImpact on HR Focus on Diversity

Issues/Awareness Regular salary

assessments Employer of Choice Employee relations

support

People Communication Employee Development Operational Effectiveness

and Efficiency Process Improvement

ACHIEVE excellence in all human resources functional areas and administrative responsibilities.

SUPPORT Service Plus in both philosophy and everyday activity.

PROVIDE quality human resources to support the teaching, research and public service functions of the organization.

PROVIDE quality leadership from the Human Resources Office management team including the Human Resources Managers at the Amarillo, El Paso and Odessa campuses.

 

HR Lubbock office structure will change to better support HR regional offices, faculty and staff and the Lubbock campus

More emphasis put on employee relations management, training and organizational development

Streamline processes Improved efficiency Leverage HR resources across

campuses

New structure of Lubbock office HR functions

Decrease in duplication of processes Office of Immigration Employment

Services will be established (possibly three new positions)

There will be increased focus on recruitment, wage and compensation administration

Combined function of employee relations, training and development

What We ValueWhat We Value

Relationships we have with Relationships we have with those we supportthose we support

Value our people and the Value our people and the people we servepeople we serve

CompetenceCompetence The work we doThe work we do Contributions to the institutionContributions to the institution Honesty, integrityHonesty, integrity Fun team philosophyFun team philosophy

What Must Be in Place!What Must Be in Place!

CredibilityCredibilitySkilled and knowledgeable Skilled and knowledgeable personnelpersonnelResources/FundsResources/FundsPositive perception of the Positive perception of the departmentdepartmentUs/Them mentality demolishedUs/Them mentality demolishedAbility to influence others Ability to influence others Accountability Accountability