No

you get there

it’s worth the trip!

matter how

Pennsylvania‟s only association dedicated exclusively to the interests of Assisted Living Residences and Personal Care Homes welcomes you to our Spring 2011 Conference & Expo!

All of us, as fellow providers who volunteer our time to organize this event, sincerely hope that you will find this Conference helpful to you in your everyday practice of serving your residents and families.

PALA‟s theme, “Back to the Future”, intends to capture how all of us need to define and embrace "our FUTURE" that is filled with innovations and strategies to service and care. As importantly, however, we also need to practice a "BACK to the basics" approach of serving our residents in a way that fosters their independence, protects their privacy, enhances their dignity, and promotes their right of choice as to how they lead their lives.

We bring you sessions that will educate you on many of the current key topics and issues, in addition to quality sessions that will deliver competency skills for the owner, administrator, nurse, and other managers in your work place.

We also invite you to visit more than 40 businesses who will be exhibiting at our Conference, highlighting a range of professional services and products that you can use to strengthen your service to the older adults and others that consider you "home".

And, with a new Administration now guiding public policy in the Commonwealth, we look forward to hearing about the future direction for all of us.

Finally, it's always valuable to us to spend time with all of you discussing how we advance both our service to seniors and our individual business success.

We look forward to seeing you at PALA‟s Spring Conference!

Sincerely,

Your PALA Board of Directors

Dr. K. Kay Potetz is a motivational speaker and management consultant. Her qualifications include 25 years of management and administrative experience in Health Care, a Masters Degree in Business Administration, and a Ph.D.

After many years in hospital work Dr. Potetz moved from the hospital environment to teaching. Her last position in healthcare was that of Vice President of a Cleveland hospital. In addition to conducting seminars and workshops, Dr. Potetz is an adjunct faculty member at Baldwin Wallace College in Berea, Ohio. She teaches in the Undergraduate and Executive M.B.A. programs.

Jeffrey Snowell is a dynamic speaker who lectures extensively on staffing, stress management, and diversity. He has extensive experience in corporate human resource management and employee relations and has worked at PECO & Comcast Celllar, and the Children‟s Television network in NYC.

You are cordially invited to attend PALA‟s Cocktail / Networking Reception held

Monday, April 18th 4:30 p.m. — 6:30 p.m.

Eden Courtyard

Music Food Networking Prizes FUN

Snowell Consulting Inc. is an educational and human resources consulting firm specializing in designing and delivering training and development solutions to corporate clients, non-profit organizations, small businesses and educational institutions.

Mr. Snowell has a bachelor‟s degree from Gettysburg College and a master‟s degree from Lehigh University. He has served as faculty member at many area colleges, including Temple University, LaSalle University, Cabrini College, and Drexel University.

She also holds a certificate in Developing Leadership through Emotional Intelligence from Case Western Reserve University in Cleveland, Ohio, and is a graduate of the Hay Group Emotional and Social Competency Inventory (ESCI) Accreditation Program.

7:00—8:00 Registration Continental Breakfast in the Expo Hall / Eden Courtyard

Eden Courtyard

8:00—8:30 Welcome & Governor’s Administration Remarks —Orla Nugent, PALA President —Jeremy Adlon, PALA Executive Director

Grande Ballroom

Keynote Session

8:30—10:00

Hiring Right the First Time It is essential to build the right workforce to implement your organization‟s business strategies. Doing a superb job of employee selection can show bottom line benefits and increase morale. This program discusses the value of the structured as well as behavioral interviews, what to look for in an applicant, reading between the lines on an application, and the value of open ended questions. —Dr. K. Kay Potetz, CEO Dr. K. Kay Potetz & Associates

Grande Ballroom

10:00—10:15 Eden Courtyard BREAK = Refreshments served with the Exhibitors

1a 10:15—11:15

Correction Versus Compliance: An Important Distinction Compliance with the PCH regulations has often been described as a “moving target,” and has been a source of great frustration for many personal care home operators. Discussions between the ARL, operators, and PALA have identified the need to better explain compliance expectations so as to alleviate that frustration. This session will clarify the difference between correcting a problem and truly being “in compliance” with a regulation. —Ron Melusky, Acting Director, Adult Residential Licensing

Grande Ballroom

1b 10:15—11:15

Update on the Implementation of the AL Regulations We will discuss the procedure for applying for ALR licensure, the procedures the licensing agency follows when inspecting a facility for ALR licensure, things to remember when seeking ALR licensure, review of the required ALR forms, how to assure a smooth, and answering questions on ALR licensure issues. —Kevin Longenecker, Director, Division of Licensing, Office of Long Term Living —Christine Miccio, Assisted Living Manager, Office of Long Term Living

Regency Room

11:15—11:30 BREAK = Refreshments served with the Exhibitors Eden Courtyard

2a 11:30—12:30

New Technologies to Embrace Life Enrichment This session will discuss how homes can find, select, and implement technology driven tools and programs to enrich the life of residents while enhancing marketing. —Charles de Vilmorin, CEO Linked Senior, Inc.

Grande Ballroom

2b 11:30—12:30

Sexuality in Long Term Care Sexuality of older adults is a neglected topic, especially when it is related to living in a care facility. Learn techniques to discuss the subject with residents and staff, create policies and procedures, and decide when it is necessary to intervene. —Mary Ellen Keller, Director of Training & Resident Life, Philadelphia Protestant Home

Regency Room

12:30—1:45 LUNCH with the Exhibitors in Eden Courtyard & Arthur‟s Terrace Restaurant Eden Courtyard

3a 1:45—2:45

Decreasing Liability for Residents with Dementia Learn how to successfully decrease liability while at the same time provide the highest quality care through the implementation of programs & staff training programs. —Cindy Keith, RV, BS, CDP, M.I.N.D. in Memory Care

Grande Ballroom

3b 1:45-2:45

Regency Room

The Best That You Can Be—Supervisory Safety Training Supervisors and Team Leaders are the key to effective worksite safety. Without trained leaders, who can expect the rest of the workforce to perform safely? What makes some employers succeed in safety, while others struggle? These answers, in addition to worker motivation, the concept of a Zero Losses safety culture, and a basic understanding of safety regulations required by OSHA and best industry practices will be addressed. —Fred Straub, CSP, ARM, MS

2:45—3:00 Eden Courtyard BREAK = Refreshments served with the Exhibitors

General Session

3:00—4:30 Grande Ballroom

Listening and Responding to the Resident’s Unmet Need Often caregivers stop or hesitate to communicate because they feel inadequate in their ability to communicate with individuals who have memory loss. As a result we often do not adequately meet their basic human needs to be listened to, to have meaning and purpose, or to feel loved and secure. During this session participants will also practice some verbal and nonverbal Validation techniques which will enable them to better listen, communicate and connect with persons with memory loss. —Rita Altman, National Memory Care Director, Sunrise Senior Living

4:30—6:30 Eden Courtyard Evening Reception

7:30—8:30 Grande Ballroom Registration Full Breakfast in the Grande Ballroom

Keynote Session

8:30—10:00 Grande Ballroom

Putting People Back Together Again! Are you stressed? Do you feel like your employees are broken and need to be put back together again? Participants will learn common responses to stress and discover ways to motivate and encourage staff when stress occurs. The presentation will highlight the importance of utilizing positive employee relations, training solutions, and coaching tools to “put people back together again”. —Jeffrey Snowell, President, Snowell Consulting Inc.

10:00—10:30

Grande Ballroom BREAK CHECK-OUT of Hotel

4a 10:30—12:00

Grande Ballroom

The Informed Consent Process: A Genuine Partnership in Care between Your Residence and your Residents Come learn how the Informed Consent Process works and what it means to you and your residents through a case study of an actual resident and an Assisted Living Community. —Tim Coughlin, President & CEO, LifeServices Assisted Living —Jack Kane, Former DPW Counsel; Partner, Kelly & Murphy LLP

4b 10:30—12:00

Regency Room

“Send Them Back!”...Reducing These Costly Words to your Facility One of the biggest factors in reducing a personal care home‟s census is hospitalization. Re-hospitalization within 30 days virtually guarantees the resident will not return. Roughly Twenty Percent of all hospitalizations are within 30 days of discharge. Learn how to reduce your readmission rate and the number of complications post discharge by implementing pro-active measures that will increase care levels, reduce facility expenses, be measurable (bottom line), and un-measurable (soft). —John “Jack” Manzella DO, MBA, Medical Director, Community Resources Nurse Practitioners —Joseph “Joe” Eckstein NP, Clinical Director, Community Resources Nurse Practitioners —Aaron Musselman, MBA, President, Community Resources Nurse Practitioners

12:00—1:00 Grande Ballroom LUNCH

5a 1:00—2:30

Regency Room

Assessment and Support Plan Development: Your GPS to Resident Care — PART 1 The development and maintenance of resident assessments and support plans is often viewed as a paperwork requirement, yet these documents are as integral to meeting individual residents needs as a map is to reaching your summer vacation destination. This session will discuss the importance of comprehensive resident assessment to the completion of an effective support plan, and the need to keep on the right road from beginning to end to ensure that all resident needs are met. —Matt Jones, Director of Operations DPW

5b 1:00—2:30

Grande Ballroom

Dealing Effectively with Unacceptable Employee Behavior — PART 1 Amy Attitude … Blameless Bob … Clock-Watcher Carl … Walter the Whiner Do you know any of these people? Do you have to work with them or supervise them? Every workplace has its own collection of difficult people, and your job as a supervisor or team leader is to handle them! It‟s not an easy assignment—there aren‟t any clear-cut rules or guidelines. This program takes you through every stage of the discipline process, from recognizing the problem and assessing its severity … to intervention strategies … to formal termination procedures. You‟ll also learn the communication skills that are critical to maintaining an open dialogue with a problem worker. And you‟ll unlearn some common misconceptions that can sabotage your discipline and performance plans. —Margaret D. McMullen, International Seminar Facilitator SkillPath Seminars

2:30—2:45 Grande Ballroom BREAK = Refreshments served

5a (cont.) 2:45—4:15

Regency Room Assessment and Support Plan Development: Your GPS to Resident Care — PART 2 —Matt Jones, Director of Operations DPW

5b (cont.) 2:45—4:15

Grande Ballroom Dealing Effectively with Unacceptable Employee Behavior — PART 2 —Margaret D. McMullen, International Seminar Facilitator SkillPath Seminars

Hotel Information: Eden Resort & Suites 222 Eden Road Lancaster, PA 17601 866-801-6430 or 717-569-6444

Register EARLY for the special PALA group rate of $109.00 per night. Please say you are with the Pennsylvania Assisted Living Association (do not use the anacronym—PALA) when making your reservation. Parking is free at the hotel Check-In time is 4:00 p.m.; Check-Out time is 11:00 a.m. Breakfast and Lunch included both days. Bringing a guest? You may purchase a guest meal plan (two breakfasts and two lunches) for your guest to eat with you during the conference for a nominal fee of $60.00. The hotel has two restaurants and a lounge for your dinner convenience. Area Restaurants include: Carrabba‟s Italian Grill, Outback Steakhouse, Eat„n Park, Junior‟s Gourmet Pizza, Grand China Restaurant, Friendly‟s and more less than one mile away!

Directions:

From Philadelphia & EAST...Take PA Turnpike West to Exit 286 onto Route 222 South. Follow Route 222 South to Route 30 West. Exit to the right onto Route 30 West. Once on Route 30 West stay in the far right lane and take first Exit 272 North (Oregon Pike). Go to the traffic light and make a right onto Eden road. The Lancaster PA resort is on your right.

From Pittsburgh & WEST...Take PA Turnpike East to Exit 247 (Harrisburg) onto Route 283 East. Follow to the junction with Route 30 East. Follow Route 30 East to the Lititz/Oregon Pike Exit. At the first red light go straight. At the second red light turn left onto 272 North (Oregon Pike). At the first traffic light make a right onto Eden Road. The resort in Lancaster will be on your right.

Dress Code:

We want you to be comfortable...casual attire is appropriate. LAYER your clothing. It is difficult to find an appropriate temperature suitable for everyone. BRING a light jacket or sweater to each and every session.

Continuing Education Credit: All sessions have been submitted, but not yet approved for credit, for personal care home administrators and assisted living administrators by DPW ARL and the NAB.

PALA MEMBER RATE: NON-MEMBER RATE:

1st Attendee $349.00 1st Attendee $449.00

2nd Attendee* $330.00 2nd Attendee $430.00

3rd Attendee* $290.00 3rd Attendee $390.00

1-Day Rate $174.00 1-Day Rate $274.00

Please choose day for 1-Day rate: Monday 4/18 Tuesday 4/19 *to receive the multiple attendee discount, attendees must work at the same facility

address. Please send multiple attendee registrations together.

REGISTER: Please check appropriate box Member Rate Non-Member Rate

Print Name:

Community:

Address: ________________________________________________ City:___________________

State: ________ Zip: _______________ Phone: ______________________

Email: ____________________________________

COURSE SELECTION: 1a Correction Versus Compliance 4a Informed Consent: Partnership in Care

1b Update on the Implementation of the AL Regs 4b “Send Them Back!”: Reducing these Words...

2a Technology to Support Life Enrichment 5a Assessment and Support Plan Dev. — PART I & II

2b Sexuality in Long-Term Care 5b Unacceptable Employee Behavior — PART I & II 3a Decreasing Liability for Residents w/ Dementia

3b The Best That You Can Be—Supervisory Safety Training

METHOD OF PAYMENT:

Check Enclosed in the amount of $________________ payable to PALA.

Please charge to my (circle one) VISA / MasterCard the amount of $______________ (any credit charges will appear as a PALA charge. Credit card registrations may be faxed to PALA)

A $60.00 Guest Meal Plan is included in my payment.

Print Name on Card:______________________________________________________________ Authorized Signature:_____________________________________________________________ Card #_____________________________ Expiration date:_________________ SIC:_________

Cancellation Policy: If you are unable to attnd we encourage you to send a substitute, as Registrants are liabel for fees unless

cancellations are received in writing by April 8, 2011.

www.pala.org COMPLETED FORMS:

MAIL TO: PALA 105 North Front Street Suite 106 Harrisburg PA 17101 EMAIL SCAN: tamitl@pala.org FAX: (717) 695—9735 PHONE: 717-695-9734

No get there it’s worth the trip! matter how you