TTC & PRESTO TOWN HALL: TRANSITION TO PRESTO

Kirsten Watson, Deputy CEO - Operations, TTCAnnalise Czerny, Executive Vice President, PRESTO

March 2019 Town Halls• March 26: St. Wilfrid Catholic School [Finch Ave and Sentinel Rd]• March 27: Scarborough Civic Centre - Council Chamber [Ellesmere Rd and McCowan Dr]

TTC/PRESTO TOWN HALLS

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At the December 11, 2018 Town Hall, the public requested additional consultations in the Scarborough and Jane and Finch areas. The following consultations were held in March 2019:• March 26, 2019: St. Wilfrid Catholic School [Finch Ave and Sentinel Rd]• March 27, 2019: Scarborough Civic Centre [Ellesmere Rd and McCowan Dr]

Meeting Advertisements & Promotion• Meeting Notice posted on the TTC website & e-mail to key stakeholders to notify of the upcoming Town Halls

on PRESTO and PRESTO Tickets (March 14)o Stakeholders were requested to distribute the meeting notice via their community boards, newsletters or

social media, and share it directly with their community stakeholders and partnerso City of Toronto’s Employment/Social Services and Shelter Support/Housing Administration also shared

this meeting notice with their stakeholders and community groups on our behalf• StarMetro Advertisement (March 19)• Scarborough & North York Mirrors Advertisement (March 21)• Social Media Advertisements: Twitter & Facebook (March 22 – 27)

AGENDA

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TIMETOPICS

Open House 6:30 to 7:00 pm

Introductions & Safety Briefing 7:00 to 7:05 pm

Presentation• PRESTO Overview• You Asked – We Listened: Addressing Concerns

7:05 to 7:25 pm

Q&A Period• Feedback forms will be provided to share concerns or ask questions 7:25 to 8:25 pm

Concluding Messages 8:25 to 8:30 pm

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PRESTOOverview

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WHAT IS PRESTO?

PRESTO is a seamless regional transit fare card system aimed to modernize the way people pay for public transit

PRESTO BENEFITS

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ALL PRESTO CARDS

Lowest fare prices anddiscounted fare trips (GO, UP)

Two-hour transfer

Card and funds never expire

Inter-agency travel

Discounts on Toronto’s topattractions

REGISTERED CARDS

Balance protection

Autoload (funds)

Autorenew (Monthly Passes)

Negative balance

TRANSIT & SERVICE

Planning benefits fromtravel data to better meetcustomer needs &behaviours

HOW TO USE PRESTO

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Buy a PRESTO card for $6

DEBITCREDITCASH

Shoppers Drug Mart

TTC Customer Service

Set your fare type on the card

YOUTHSENIOR

POST-SECONDARY

Shoppers Drug Mart

TTC Customer Service

Load your card with money or a monthly pass

DEBITCREDITCASH

Shoppers Drug Mart

TTC Customer Service

Tap every time

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PRESTO APP - FOR THOSE WHO HAVE ACCESS TO A SMART PHONE

While on the go, load funds and passes onto your PRESTO card• Load instantly on Android

Manage your card on the Go• Autorenew/Autoload• Check card balance• Review trip history

Alert notifications for added peace of mind

Committed to continuous improvement

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YOU ASKEDWE LISTENED

PUBLIC OUTREACH: EDUCATION & PROMOTION

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YOU ASKED• Request for more education on the new PRESTO system

WE LISTENED (Initiatives done so far)

In person (by TTC & Metrolinx)• TTC Customer Service Agents and Ambassadors• PRESTO pop-up booths• Community education sessions by PRESTO Customer

Care• Discussions with agencies and groups

Online Updates (by TTC & Metrolinx)• Social media (Twitter, Facebook, Instagram, Youtube)• Web updates

PUBLIC OUTREACH: EDUCATION & PROMOTION (CONTINUED)

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YOU ASKED• Request for more education on the new PRESTO system

WE LISTENED (Initiatives done so far)

Advertising (by TTC & Metrolinx)• Advertising campaigns to educate customers about

the new fare options on PRESTO (print and digital)

Automated updates• Platform Video Screen messages• PA announcements in subway stations

ACCESSIBILITY & EQUITY

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YOU ASKED• Concerns on accessibility of services in general and for customers with disabilities

WE LISTENED• Regular consultation with TTC Advisory Committee on Accessible Transit (ACAT) and

Metrolinx Accessibility Advisory Committee (AAC)

• PRESTO Reader Featureso Tap results (card acceptance or decline) are shown with large, bright graphics and distinct

soundso Lower reader placement on the accessible fare gates

• PRESTO Vending Machine Featureso Audio mode via headset with PIN pad controlo Large text labels featuring tactile text, symbols and Braille

• Transit Equityo Fair Pass Discount Program available for eligible adult residents receiving Ontario

Disability Support Program or Ontario Works assistance

AUDIO

LARGE TEXT, BRAILLE, SYMBOLS

RELIABILITY

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YOU ASKED• Concerns about device and fare gate reliability, correcting account issues, and remote

loading delays

WE LISTENED

• TTC & PRESTO consistently working together to increase reliability (Dec 2018 results):o Fare Vending Machines: 97.6%o Self-Serve Reload Machine: 99.8%o PRESTO Readers: 98.9%

• TTC working with S&B (Scheidt & Bachmann) on fare gate reliability (Nov 2018 results):o Fare gates: 97.7%

Reliability results are published in the TTC CEO Report

DATA & PRIVACY

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YOU ASKED• To address privacy concerns

WE LISTENED• Metrolinx is committed to keeping your information confidential

• Processes and policies are developed with protection of privacy in mind, while maintaining the safety and security of the regional transit systemo Information may be provided to Police in critical circumstances (e.g. Amber Alert, security

threats)

• Staff handling personal customer information receive necessary training to ensure your information is protected and used appropriately

• Full policy is posted here: https://www.prestocard.ca/en/privacy

PURCHASING OPTIONS

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YOU ASKED• Concerns with purchasing PRESTO cards only at subway stations and Shoppers Drug Mart• Concerns with the PRESTO card costs and minimum load values being too high

WE LISTENED

• Additional purchasing locations are under review by Metrolinx and TTC

• PRESTO card cost covers manufacturing and administrative expenseso Cost is recovered through lower fares on PRESTO and the 2-hour transfer

• Minimum loado PRESTO minimum load policy is currently under reviewo Fare vending machines at subway stations have a minimum load of $5

PRESTO TICKETS PILOT

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YOU ASKED• More options to pay with PRESTO

WE LISTENED• Spring 2019: sold at Lawrence West and Yorkdale stations (Pilot)• Summer 2019: sold at all TTC subway stations• 2019: select Shoppers Drug Mart locations

• How to use:o Purchase in subway stations or select Shoppers Drug Mart o Tap the PRESTO reader and keep as Proof-of-Payment

PRESTO TICKET PRICING & EXPIRY CONCERNS

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YOU ASKED• To address PRESTO Ticket pricing and expiry concerns

WE LISTENED• Options:

o One-ride $3.25o Two-ride $6.50o Day pass $13

• Expiryo 90 Days – vending machines at subway stations or Shoppers Drug Marto 1 Year – when purchased in large quantities (bulk)

• April Board approval request: Allow for exchanges for unused expired PRESTO ticketso Exchanges for valid fare of equal value; ando Exchanges up to 1 year after expiry

PRESTO Card Benefits• Lowest fares and concessions• Discounts on GO & UP Express• Balance protection• Automatic top up of funds• Automatic pass renewal

PRESTO CARDS VS TICKETS: KEY DIFFERENCESPRESTO Card PRESTO Ticket

Material Durable plastic, like a credit/debit Tear-resistant paper

Cost of fare media $6 - offers convenience features -

Reloadable Yes - online or in person No

Discounts Yes - concessions, Fair Pass, co-fare No

No Expiry Yes No

Loss/Theft Protection Yes - when registered No

Manage with Web/Mobile Yes - prestocard.ca & mobile app No

Travel outside TTC Yes - GTHA and Ottawa No

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BULK SALES

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YOU ASKED• Concerns with minimum orders, process, delivery/pick up options• Social services/agencies/school boards require a single-ride product purchased in bulk at a

discounto Fare accessibility for the under-housed or those living on the streets

WE LISTENED

• Minimum order quantity of 400 is under review

• One-ride tickets will be available for purchase at a discounted rate (subject to Board approval)

• Bulk purchase process details for tickets and PRESTO cards is under reviewo Social Service Agencies to be consulted

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Q&A

BULK SALES

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WE WANT TO HEAR FROM YOU

• What do you do today when you want to purchase tokens in bulk? What do you like about it?

• How many tokens in bulk do you usually purchase?

• How would you feel if we offered lower quantity (<400) of PRESTO Tickets for bulk sales at the Davisville Customer Service?

• Do you foresee any difficulties with using PRESTO tickets for people who are under-housed or living on the streets?

FEEDBACK SUBMISSION

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Please submit feedback regarding this session via the comment form provided tonight or by April 8, 2019 to TTCBuilds@ttc.ca

Feedback on PRESTO Tickets: prestotickets@metrolinx.com

Other TTC Contacts• Customer Service

o 416-393-3030 (daily 7 a.m. to 10 p.m., closed holidays)o Twitter: @TTChelps

• TTY Line: 416-481-2523 (daily 8 a.m. to 5 p.m., closed holidays)

• Route/Schedules/Fares: 416-393-4636 (INFO) or ttc.ca

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