Business Solutions Group

Trilogy Technician AppVersion 2.0

Delivering technology you can touch

Trilogy Technicians App

Before you can view the Trilogy Technicians App, please ensure the Technicians mobile has the TSC APN setup and active

Contact Fiona Kidd if there are any issuesFiona.Kidd@trilogyservices.com.au

Trilogy Technician App - Install

3

The Technician App is located under the Apps section of the mobile.

Trilogy Technicians App

4

Click on the Trilogy

Mobility Icon

Click on icon to launch the Web

based App

No Internet Coverage

5

If you are in an area with no internet coverage (i.e. WiFi, 4G or 3G signal), you will see this message and will not be able to access the Web App until you have coverage.

Trilogy Technicians App - Login

6

The first time you login to the Technician App, you will be required to enter your Trilogy username and Trilogy password.

Note: Your password is the same one you use to login to a work PC or your work email.

Important: This is not the same as the Click Mobile Password.

If asked “Do you want to remember your password” Select YES

joe.bloggs

Choose Your Browser

7

On some phones that have more than one browser (i.e. the user has installed another browser), you may be asked to select the browser you want to use to view the Web App. This is a matter of personal choice.

Note: If you have only the default browser installed, you will not get this prompt.

Trilogy Technicians App Landing Page

8

The Trilogy Mobility App allows engineers to view their Timesheets, Service Call, FWR & HSE statistics, mirroring the branch level statistics available via the Operations Portal.

They can also view service call fault notes, mobility notes and a searchable Click Mobile tutorial complete with FAQ & images on how to use their device correctly.

Username: joe.bloggs

9

Timesheet App

Username: joe.bloggs

Timesheet App

10

The Trilogy Technician Timesheet App allows technicians to view all of their Click Mobile submitted timesheets.

Each timesheet is available with a summary, graphical and detailed sections to view all of the timesheets details.

Timesheet App

11

After selecting the timesheet date, the timesheet is viewable by summary, graphical (duration & call breakdown) and individual call details ordered by time.

Username: joe.bloggs

Timesheet App

12

Timesheet Summary

Graphical view of timesheet duration

(normal time & overtime)

Timesheet App

13

Breakdown of the timesheet by

call / activity type

Detailed information of each call / activity

submitted with activity durations

14

Mobility Reporting App

Username: joe.bloggs

Mobility Reporting App

15

The Trilogy Technician Mobility Reporting App allows technicians to view all of their Click Mobile submitted FWR and OH&S reports.

Mobility Reporting App

16

The Mobility Reports App compliments the Operations Portal, enabling technicians to view their service call history, any FWR they have submitted via Click Mobile and also review their OHS site reports for each call they attend.

Username: joe.bloggs

Mobility Reports – Service Calls

17

Service call reports provide technicians with the ability to review their call statuses, i.e. how may they submitted as complete or if incomplete, a summary of the reasons for incompletion:

• Resend to Me – i.e. long PM run,• Waiting or Parts / Upgrade, • Different Technician Required• OH&S Fail preventing them from

competing the service call

Mobility Reports – FWR’s

18

Similar to the Operations Portal, the FWR report provide summary statistics by FWR type:

• Quoted Work• Reactive• Upgrade

This information allow the technicians track their own KPI’s and review with their service manager.

Mobility Reports – HSE

19

Similar to the Operations Portal, the HSE report provide summary statistics by HSE type:

• Pass• Minor Fail – One of more OHS items

failed but the call was safely completely.• Major Fail – The call could not be

completed, i.e., raining while on a roof

This information allow the technicians to track their own KPI’s and review with their service manager.

20

Call & SiteNotes App

Username: joe.bloggs

Mobility Reporting App

21

The Trilogy Technician Call & Site Notes App enables technicians to get Pronto Call, Site & Mobility notes by service call number.

Call & Site Notes App

Username: joe.bloggs

Username: joe.bloggs

View Fault, Site (Contract) & Mobility Notes

Enter Service Call Number and Click Get Notes

Call & Site Notes App

Service Call Notes Site (Contract) Notes Mobility Site Notes

Username: joe.bloggs

24

Mobility Support App

Username: joe.bloggs

Mobility Reporting App

25

The training document provided to each technician during the Click Mobile roll out has been converted into a keyword searchable app, enabling technicians quick access to best practice Click Mobile operations

Mobility Training App

26

Enter the keyword and all articles containing that keyword will be displayed.

Username: joe.bloggs

Mobility Training App

27

Keywords can be linked to several training modules, providing a more comprehensive training app.

Username: joe.bloggs

Mobility Training App – Sample Screens

28