TSA IT NL department: How IBM Connections increases productivity and more

The Salvation Army NL IT Dept.:

How IBM Connections increases productivity and more

(Every) change needs a startHornbach commercial 2011

Who am i?

• Friso E.C. van den Berg

• Head of IT, The Salvation Army, The Netherlands and Czech Republic

• 41 jaar, married, 5 kids

30-11-2012 The Salvation Army IT department: How IBM Connections increase productivity and more

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@frisovandenberg

http://www.facebook.com/frisovandenberg

http://nl.linkedin.com/in/frisovandenberg

[email protected]

The Salvation ArmyMission

• The Salvation Army is an dynamic organisation.

• Its work incorporates a diverse range of institutions, projects and activities.

• All the work has one thing in common: it is inspired by belief in God.

•We want to offer people what they really need: care, help, support and an encouraging word.

www.legerdesheils.nl


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http://www.legerdesheils.nl/

The Salvation Army in a nutshell

• Church, 4 foundations and a private company (BV)

• 5596 employees, 5713 church members, 51608 people ask for our help

• Approx. 300 locations in NL. TSA in 126 countries

• 25,5 miljoen kilo clothing collected

• Budget approx. € 288 million

• Approx. 2700 automated workplaces/workstations

Source: Jaarverslag Leger des Heils 2011

http://www.legerdesheils.nl/sites/default/files/LdH_Jvs2011.pdf


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Case The Salvation Army NL (1)

•Approx. 5000 professionals working day and night for our clients

•Collaboration

•Find each other knowledge and experience

•Principles:–Scalable–Manageable– Integration with other products (tablet)


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Case The Salvation Army NL (2)

•Winner of the 2010 IBM Company Challenge

•Ready for unroll in the organisation but…….

• It’s all about politics no commitment from everyone

• IT driven (yes my mistake…)

•Culture……

• And?


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The Salvation Army IT department


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• Because of the availability IBM Connections international we made a start using it• Step by step• Ambassadors (!) someone has to do it. Doesn’t matter who!

• Starting with profiles

• Show and tell (within our own department but also to others)

The benefits for us (1)


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• Collaboration worldwide• Example: USA, AUS, UK etc etc

• Share knowledge without any boundaries• Example: Policy on use of tablets (traveler)

• Organising events (zone/world)

• Keep in touch

• Share documents and files



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• Teammeeting paperless (almost)

• Decrease of e-mail (approx. 25%)

• Project communities• NL

• Europe

• World

• Everywhere, every place,

every device



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• Embedded project management• Projexec

• Embedded e-mail (not yet implemented)• No more switching between browser and fat cliënt

• Cut on costs

• Not only IT but also

International Development

and Services

Making physical connections virtual: TSA UK


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The Salvation Army UK

•Private social network for cliënts of

the Salvation Army

• Participate or exclusion

•“I would be dead without the internet,” a young man in Leeds told me on a rainy afternoon last October. He had rebuilt his life from a drug addiction by visiting a centre where he learnt how to use a computer and how to make and sell music online. He is one of thousands of people across the UK who have found the internet an invaluable tool in helping manage extremely difficult personal circumstances

Martha Lane-Fox, Race Online 2012


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Why a private social network?

• Privacy

• Security

• Built for purpose

• Safe content

• Defined community

Fellowship for life (www.fellowship4life.org.uk)


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Go and do something


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10 BUS02: Customer Story: bSpecial thanks to Martyn Croft , CIO, TSA UK

TSA IT NL department: How IBM Connections increases productivity and more

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