TRUSTA PERSON WHO IS A PERSON WHO IS

TRUSTWORTHYTRUSTWORTHY

Trust othersFollows through on commitmentsMaintains confidencesDirectly addresses individuals with whom there is conflict, rather than telling uninvolved parties.Listens respectfullyAccepts others without judgment or questionPerforms responsibilities with quality and timelinessSeeks and considers opposing viewpointsBehaves consistently and predictably over timeActs in a way that matches expressed values, beliefs, and prioritiesOpenly expresses goals, intentions, and prioritiesShares informationShows respect for others’ viewpoints during disagreementsEvaluates plans and ideas in an objective, logical fashionDemonstrates sensitivity and tactInvolves others in problem solving and decision makingCommunicates clearly to minimize misunderstandingWorks to solve problems rather than to assign blameGives recognition and credit to others when warrantedEncourages the open discussion of problems and differences of opinionValues input from others, regardless of positionIs open to influenceAdmits mistakes and lack of knowledgeApproaches conflict collaborativelyRemains non-defensive when met with disagreementRequests help when it is neededTakes interpersonal risks when appropriate

TRUST

It is not difficult to know when a lack of trust is impacting team members’ work. Some of the most

common symptoms of trustless teams are as follows:

Cliques: Subgroups of team members that exclude others. Poor communication habits: Lack of openness, reluctance

to explore team member concerns, unwillingness to truly listen.

Lack of respect: Concerns about team member’s competence, knowledge, or motives.

Guarded information flow: Excessive control of information and information processes.

Hidden agendas: Objectives and expectations that are not freely shared with the team.

Avoidance of conflict: Lack of interpersonal confrontation about legitimate concerns.

Backstabbing or sabotage: Attempts to undermine the credibility or success of a team member.

“End-arounds”: Avoiding or eliminating someone who should legitimately be involved in a decision, request, or communication.

Inappropriate independence: Stubbornly refusing to seek the input of other team members or to work toward consensus.

Poor follow-through: Failure to keep commitments to or take agreed-on actions.

Disinterest: Displaying apathy, indifference, or inattention in team activities.

Contradictory goals: Team members heading in individually determined and different directions.

Responsibility gaps or overlaps: Misaligned roles or behaviours.

SYMPTOMS OF A TRUSTLESS TEAMSYMPTOMS OF A TRUSTLESS TEAM

TRUST

SELFSCORE_______ STRAIGHTFORWARDNESS

_______ OPENNESS

_______ ACCEPTANCE

_______ RELIABILITY

OF THE 4 ELEMENTS, WHICH TWO COME OF THE 4 ELEMENTS, WHICH TWO COME MOST EASILY TO YOU?MOST EASILY TO YOU?

WHICH ONE TAKES THE MOST ENERGY FOR WHICH ONE TAKES THE MOST ENERGY FOR YOU?YOU?

STRAIGHTFORWARDNESS- I say what I mean & I mean what I say OPENNESS - The willingness to give & receive feedback non- defensively ACCEPTANCE - Being nonjudgmental of the person RELIABILITY - I do what I say I’ll do

TRUST

ELEMENTS, DEFINITIONS & VALUES ELEMENTS, DEFINITIONS & VALUES THAT BUILD TRUSTTHAT BUILD TRUST

ELEMENT OF TRUST

TRUST STATEMENTS

VALUE THAT BUILD THIS ELEMENT

Congruence I say what I mean & I mean what I say

Straightforwardness People are clear about what is expected of them. Honesty Having high standards of honesty in everything we do

Expectations are clear Conflict is handled in a straightforward manner

We have clearly defined standards of behavior

We practice what we preach

Openness The willingness to give & receive feedback non- defensively

Receptivity Giving new ideas and methods a fair hearing Disclosure Communicating openly one’s own ideas and opinions

We have the information we need to get the job done

We are encouraged to share feelings

We are receptive to feedback from each other

Information is freely exchanged

Acceptance Being nonjudgmental of the person

Respect People are valued for who they are Recognition People get the recognition they deserve

People are truly listened to

People are accepted for who they are

It is safe to express conflicting views

We encourage and support each other

Reliability I do what I say I’ll do

Seeks Excellence Striving to do our best in everything we do Keeps Commitments People follow through on their responsibilities

We can rely on each other to get the job done

We keep our commitments

We take responsibility