TruHome Solutions

Who Is TruHome Solutions?

About TruHome

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TruHome Solutions, LLC - Ownership

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» We deliver a fully customizable private labeled model enables credit

unions to be at the forefront of the relationship with their members.

» We provide a mortgage experience that will exceed the credit union

members’ expectations and deepen their loyalty to the institution.

» We offer the scale and a pricing structure that will eliminate fixed costs,

improve profitability and eliminate the need to manage the ever

fluctuating mortgage market.

» We provide an industry-leading level of mortgage expertise and

experience paired with best-in-class technology systems to

support the credit union and its members every step of the way!

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Why TruHome Solutions

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Private Labeled Partners

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Private Labeled Partners

» Phone Systems

» Mortgage Documents

» Origination Web Site

» Servicing Web Site

» Monthly Billing Statements

» All Member Correspondence

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Private Labeling

Our mortgage program is completely private labeled to each Credit Union

Custom Mortgage Solutions

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Deliver the ultimate service experience for each member that they are accustomed to on other products.

We provide the credit union the ability to determine the level of profitability that they would like to achieve.

Create a partnership that integrates TruHome into each credit union to provide the expertise that members deserve with the mortgage program

Develop a deep relationship with your members that will ultimately improve household relationship profitability, increase market share, and create even more member loyalty with your most sticky product

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Delivering the Member Experience - Origination

Call Center

Primary Website

Branch Locations

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Service Standards – Commitment to the Member

» Commitment to counsel the member

» Provide timely and accurate disclosures

» Personal calls to answer member questions

» Committed to keeping the member informed

» Deliver letters of appreciate to the member

» Encourage feedback through Member Survey’s

» Welcome the member with Servicing Letter

“We follow the credit union philosophy, we treat your members as you would”

We are credit union owned, our employees are committed to a

higher level of service to ensure the lending process is efficient, friendly, and accurate.

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Extensive Mortgage Products

Enhance your product offering to your members by utilizing our partnerships in the secondary market.

“It’s up to you to determine the products your credit union offers”

» Approved Seller/Servicer with

FNMA/FHLMC/GNMA

» Approved Sub-Servicer with FHLB

» All Conventional FNMA/FHLMC

products, including FHA/VA/USDA

» Aggregated Pricing with GSE’s

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Delivering the Member Experience - Servicing

We can easily manage your member’s mortgage loan with our experienced, dedicated, and efficient personnel.

» Escrow Analysis » Tax & Insurance

» Tracking » Regulatory Letters

» ARM Change Notifications » Year-End Reporting

» Collections » Investor Reporting

» Payoff & Release » Bankruptcy & Foreclosure

Servicing Mortgage Loans in 50 States