TrueSight Operations Management - Dell Compellent Storage ... 2.0.00... · Dell Compellent Storage...

TrueSight Operations Management -Dell Compellent Storage Monitoring

STORAGE MONITORING

USER DOCUMENTATION

Version 1.2.01

November 2016

http://sentrysoftware.com/Solutions/Storage_solution.asp

http://www.sentrysoftware.com

Contacting BMC Software

You can access the BMC Software Web site at http://www.bmc.com. From this Web site, you canobtain information about the company, its products, corporate offices, special events, and careeropportunities.

United States and Canada

Address BMC Software, Inc.2101 CityWest Blvd. Houston TX77042-2827

Telephone 1 (713) 918 8800 or 1 (800) 841 2031 (Toll Free)

Copyright 2015 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved.

BMC Software, the BMC Software logos, and all other BMC Software product or service names areregistered trademarks or trademarks of BMC Software, Inc.

All other trademarks belong to their respective companies.

BMC Software considers information included in this documentation to be proprietary andconfidential. Your use of this information is subject to the terms and conditions of the applicableEnd User License Agreement for the product and the proprietary and restricted rights noticesincluded in this documentation.

Restricted Rights Legend

U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVEDUNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any dataand computer software by the U.S. Government is subject to restrictions, as applicable, set forthin FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, andDFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC Software,Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to thisaddress.

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Customer Support

You can obtain technical support by using the Support page on the BMC Software Web site or bycontacting Customer Support by telephone or e-mail.

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can:

Read overviews about support services and programs that BMC Software offers

Find the most current information about BMC Software products

Search a database for problems similar to yours and possible solutions

Order or download product documentation

Report a problem or ask a question

Subscribe to receive e-mail notices when new product versions are released

Find worldwide BMC Software support center locations and contact information, including e-mail addresses, fax numbers, and telephone numbers

You can also access product documents and search the Knowledge Base for help with an issue at http://www.sentrysoftware.com

Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web,call 800 537 1813. Outside the United States and Canada, please contact your local support centerfor assistance. To find telephone and email contact information for the BMC Software supportcenter that services your location, refer to the Contact Customer Support section of the Supportpage on the BMC Software Web site at http://www.bmc.com/support_home.

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http://www.bmc.com/support_home


http://www.sentrysoftware.com


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Table of Contents.....................................................................................................................................................................................9User Goals and Features

.....................................................................................................................................................................................10Product at a Glance

.....................................................................................................................................................................................10Supported Platforms

.....................................................................................................................................................................................12Dell Compellent Enterprise Manager

.......................................................................................................................................................................................13Installing Enterprise Manager Data Collector

.......................................................................................................................................................................................19Installing Enterprise Manager Client

.......................................................................................................................................................................................24Installing Enterprise Manager Server Agent

.......................................................................................................................................................................................29Connecting to Data Collector

.......................................................................................................................................................................................31Configuring Dell Compellent Enterprise Manager

.....................................................................................................................................................................................34Importing the Monitoring Solution into Central Administration

.....................................................................................................................................................................................35Creating the Installation Package

.....................................................................................................................................................................................36Downloading the Installation Package

.....................................................................................................................................................................................36Installing the Package

.....................................................................................................................................................................................38Configuring Monitor Settings

.......................................................................................................................................................................................40Configuring Alert Actions

.......................................................................................................................................................................................41Enabling the Debug Mode

.......................................................................................................................................................................................42Scheduling Automatic Reports

.......................................................................................................................................................................................44Setting Advanced Configuration Variables

.....................................................................................................................................................................................51Creating Consolidated Data Views with Dashboards

.......................................................................................................................................................................................53Checking Disks Health

.......................................................................................................................................................................................56Detecting High Processor Utilization

.......................................................................................................................................................................................59Diagnosing a Bad Disk Layout

.......................................................................................................................................................................................62Diagnosing Slow Volumes

.......................................................................................................................................................................................65Identifying Busiest Volumes

.......................................................................................................................................................................................68Monitoring Hardware Components

.....................................................................................................................................................................................73Dell Compellent Battery

.....................................................................................................................................................................................73Dell Compellent Cache Memory

.....................................................................................................................................................................................74Dell Compellent Controller

.....................................................................................................................................................................................75Dell Compellent Disk

.....................................................................................................................................................................................76Dell Compellent Disk Class

.....................................................................................................................................................................................77Dell Compellent Disk Folder

.....................................................................................................................................................................................79Dell Compellent Enterprise Manager

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.....................................................................................................................................................................................79Dell Compellent Fan

.....................................................................................................................................................................................80Dell Compellent KM

.....................................................................................................................................................................................81Dell Compellent Port

.....................................................................................................................................................................................82Dell Compellent Power Supply

.....................................................................................................................................................................................83Dell Compellent Storage Center

.....................................................................................................................................................................................85Dell Compellent Temperature

.....................................................................................................................................................................................86Dell Compellent UPS

.....................................................................................................................................................................................87Dell Compellent Voltage

.....................................................................................................................................................................................88Dell Compellent Volume

.....................................................................................................................................................................................90Managing Baselines and Key Performance Indicators

Release Notes for v1.2.01

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Changes and ImprovementsThe method used to calculate the Size and Capacity parameters for Storage Centers has been

reviewed and improved.

Fixed IssuesThe Dell Compellent monitoring solution now successfully reports on UPS status andavailability.

Disks which position in their enclosure is '0' are now properly discovered.

The Dell Compellent monitoring solution now properly discovers fans, batteries and powersupplies.

Overview

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The pages in this section provide a high-level overview of the product.

User Goals and Features

Product at a Glance

Supported Platforms

Note that for convenience and brevity, reference to TrueSight Operations Management - Dell CompellentStorage Monitoring, may also be made as Dell Compellent Storage Monitoring.

User Goals and FeaturesTrueSight Operations Management - Dell Compellent Storage Monitoring product allows you toview, monitor, and manage your entire Dell storage environment by viewing the current andhistorical information through a centralized console. You can view detailed system metrics on allparts of your environment.

TrueSight Operations Management - Dell Compellent Storage Monitoring enables you to managethe following in your environment:

Storage centers: size, consumed and subscribed capacity, I/Os throughput...

Controllers: Hit ratio, data traffic, response time...

Battery: Charge, status...

Fan: Speed percentage, speed status....

Memory: size, status...

Power Supply: status

Temperature: status, temperature reported by the temperature sensor...

Voltage: status, voltage reported by the voltage sensor...

Ports: status, data traffic, response time…

Disk Folders: size, consumed and subscribed capacity, I/Os throughput...

Disk Classes: size, number of unhealthy disks...

Disks: Size, data traffic...

Volumes: Data traffic, hit ratio, response time...

10User Goals and Features

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Product at a GlanceTrueSight Operations Management - Dell Compellent Storage Monitoring provides current andhistorical information through a centralized console so you can easily view and manage yourentire Dell environment. The product collects and brings critical performance data and usefulmetrics into the BMC TrueSight Operations Management environment and enables SANAdministrators to be warned whenever a problem occurs in their Dell environment.

Dell Compellent Storage Monitoring - Architecture Diagram

TrueSight Operations Management - Dell Compellent Storage Monitoring:

collects storage performance and metrics and monitors all the hardware aspects to keep totalcontrol of your SAN environment

identifies performance bottlenecks (storage centers, volumes, controllers, etc.)

manages and helps rationalize disk space consumption

detects oversubscription situations (thin provisioning).

Supported PlatformsTrueSight Operations Management - Dell Compellent Storage Monitoring supports any DellCompellent Storage Center compatible with Dell Compellent Enterprise Manager 6.3.

Prerequisites

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Integrated as a native module for PATROL, TrueSight Operations Management - Dell CompellentStorage Monitoring is designed to monitor the health and performance of your Dell storageenvironment.

Prior to install TrueSight Operations Management - Dell Compellent Storage Monitoring, makesure that the following elements are installed and properly configured:

PATROL Agent, version 3.8 or higher (see BMC PATROL documentation)

PATROL Console (see BMC PATROL documentation)

Dell Compellent Enterprise Manager 6.3 and higher

JRE 1.6 update 43 or higher (installed on the system where the PATROL Agent runs). On 64-bitsystems, both the 32-bit and the 64-bit JRE are required.

TrueSight Operations Management - Dell Compellent Storage Monitoring only supports Sun or OracleJava Virtual Machines (JVMs).

Dell Compellent Enterprise ManagerDell Compellent Enterprise Manager allows you to monitor, manage, and analyze StorageCenters from a centralized management console. It consists of the following components:

Data Collector: Data Collector is a service that gathers reporting data and alerts from allStorage Centers. There are two types of Data Collectors: Primary and Remote. Allinstallations must include one primary Data Collector. Each Data Collector service (primary orremote) is managed using a Data Collector Manager.

Database: Data Collector stores data in a database or flat file. The database can run on thesame or a different platform from Data Collector.

Enterprise Manager Clients: An Enterprise Manager Client connects to the Data CollectorService to provide a centralized management console for one or more Storage Centers.Additional clients can be connected to the same Data Collector Service to providemanagement from more than one location.

Server Agents: By installing a Server Agent for Microsoft Windows on each Windows serverusing a Storage Center, Data Collector can gather local volume information from a Windowsserver. Using this information, Enterprise Manager can free volume storage space fromexpired Replays that would otherwise remain locked by Windows. Each Server Agent ismanaged by a Server Agent Manager.

This guide describes how to install and configure Enterprise Manager components. For moreinformation, please refer to the Dell Compellent Enterprise Manager documentation.

13 Dell Compellent Enterprise Manager

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Requirements

Dell Compellent Enterprise Manager requires Java Runtime Environment (JRE) 1.6 or higher (1.6Update 43 or higher recommended) to be installed on each computer that will host theEnterprise Manager Data Collector and/or the Enterprise Manager.

On 64-bit systems, both the 32-bit and the 64-bit JRE are required.

Installing Enterprise Manager Data Collector1. Download the Enterprise Manager Data Collector software:

Go to the Dell Compellent Support Home Page.

Log on to the customer or partner portal.

Click Knowledge Center, then launch the Enterprise Manager Data Collector Setup file.

Installing Enterprise Manager Data Collector - Setup File

14Dell Compellent Enterprise Manager

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3. Run Compellent Enterprise Manager Data Collector Setup.exe.

Installing Enterprise Manager Data Collector - Welcome


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4. Click Next.

Installing Enterprise Manager Data Collector - License Agreement

5. Click Yes to accept the license agreement and launch the installation.


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Installing Enterprise Manager Data Collector - Installation Complete

6. Once the installation is complete, click Finish. The Enterprise Manager Data Collector Setupwizard appears:

Installing Enterprise Manager Data Collector - Configuration


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7. Configure Enterprise Manager Data Collector:

Select Configure as Primary Data Collector

Set the Data Collector Service and OS Service Information

Click Next.

Installing Enterprise Manager Data Collector - License Activation

8. Enter the Product Key, choose whether you want to activate your license over Internet orover Email/Phone, and click Next.

Data collector can be used for 30 days without activation.


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Installing Enterprise Manager Data Collector - SMI-S Server Properties

9. Since <%PRODUCT NAME%> leverages the Dell Compellent API, there is no need to enablethe SMI-S Server. Leave the fields blank and click Next.

Installing Enterprise Manager Data Collector - Administrator User


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10. Create the Administrator User that will be used to log on to the Enterprise Manager and clickNext.

Installing Enterprise Manager Data Collector - Setup Complete

11. The Enterprise Manager Data Collector setup is now complete. Click the URL to go to the DataCollector Website. Click Finish.

Installing Enterprise Manager ClientThe Enterprise Manager Client is a Windows application that connects to the Data Collector,allowing you to view and manage multiple Storage Centers. You can install the client on the DataCollector server or a computer that has network connectivity to the Data Collector server.

To install Enterprise Manager Client:

1. Go to Data Collector Website. The default location for the website is: https://<emdc_hostname_ip>:<emdc_web_server_port> where:

<emdc_hostname_ip> is the host name or IP address of the server that hosts the DataCollector.

<emdc_web_server_port> is the Data Collector web service port; the default port being3033.

The URL of the Data Collector Website is displayed in the Enterprise Manager Data Collector wizard whenthe installation is complete.


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Installing the Enterprise Manager Client - Security Certificate

2. Click Continue to this website.

Installing the Enterprise Manager Client - Download


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3. Download the Client Installer.

4. When the download is complete, double-click the downloaded file. A Security Warningdialog box appears.

Installing the Enterprise Manager Client - Security Warning

5. Click Run to start the installation.

Installing the Enterprise Manager Client - Welcome


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6. Click Next.

Installing the Enterprise Manager Client - License Agreement


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7. Click Yes to accept the license agreement and start the installation.

Installing the Enterprise Manager Client - Installation Complete

8. Click Finish. The Enterprise Manager icon appears on the desktop.


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Installing Enterprise Manager Server AgentThe Enterprise Manager Server Agent is a service for Windows that allows you to see serverinformation, recover unused storage space from Windows NTFS, and monitor and control DellCompellent NAS and zNAS servers.

To install Enterprise Manager Server Agent:

1. Go to Data Collector Website. The default location for the website is: https://<emdc_hostname_ip>:<emdc_web_server_port> where:

<emdc_hostname_ip> is the host name or IP address of the server that hosts the DataCollector.

<emdc_web_server_port> is the Data Collector web service port; the default being 3033.

The URL of the Data Collector Website is displayed in the Enterprise Manager Data Collector wizard whenthe installation is complete.

Installing the Server Agent - Security Certificate


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2. Click Continue to this website.

Installing the Server Agent - Download

3. Download the Server Agent Installer.

4. When the download is complete, double-click the downloaded file. A Security Warningdialog box appears.

Installing the Server Agent - Security Warning


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5. Click Run.

Installing the Server Agent - Welcome

6. Click Next.

Installing the Server Agent - License Agreement


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7. Select I Accept the terms in the license agreement and click Next.

Installing the Server Agent - Properties

8. Register the Server Agent with Enterprise Manager Data Collector:

Enter the socket listening port. By default, 27355

Enter the host name or IP address of the Data Collector

Enter the web services port. By default, 8080

Check the box Automatically Manage on Storage Center

Click OK.


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Installing the Server Agent - Installation Complete

9. Once the installation is complete, click Finish.


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Connecting to Data CollectorThe Enterprise Manager Client can be used to connect to the Data Collector to view and managemultiple Storage Centers:

1. On the desktop, double-click the Enterprise Manager Client shortcut. The Login to CompellentEnterprise Manager Client window appears.

Configuring Enterprise Manager Client - Login Page

2. Complete the following fields:

User Name: Enterprise Manager user that was created while installing Data Collector.

Password: User's password.

Host/IP: host name or IP address of the server that hosts the Data Collector.

Web Server Port: If you changed the Web Server Port during installation, enter theupdated port.


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3. Click Log In. The Client connects to the Data Collector and displays the Storage (SAN/NAS)view.

Configuring Enterprise Manager Client

4. Click Add Storage Center

Configuring Enterprise Manager Client - Add Storage Center

5. Complete the following fields:

Host Name: Host name or IP address of the Storage Center.

User Name: Name of an administrator user on the Storage Center.


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Password: Password for the Storage Center user.

6. Click Finish. The Storage Center appears in the list of Storage Centers.

Configuring Dell Compellent EnterpriseManager1. On the desktop, double-click the Enterprise Data Collector Manager shortcut. The Login to

Data Collector window appears.

Configuring Enterprise Manager Data Collector - Login Page

2. Enter your credentials and click Log In.

3. From Dell Compellent Enterprise Manager, you can:

Add Enterprise Manager users

Add Storage Center volumes

Add servers to Storage Centers

Add FluidFS clusters to Enterprise Manager

Configure email notifications

Set up remote Storage Centers and QoS

Configure replications and Live Volumes

Predefine your disaster recovery plan.

For more information, please refer to the Enterprise Manager Administrator’s Guide.

Installing the Monitoring Solution

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Once the latest version of the solution has been loaded into Central Monitoring Administration,administrators can create all the installation packages required for their different operatingsystems and platforms and save them for later use in the Monitoring Installation Packages list.These packages can then be deployed to multiple computers. Administrators just have toconnect to TrueSight Operations Management from the server where they want to install thepackage, download it and launch the installation.

This section describes the different steps to follow to install Dell Compellent StorageMonitoring:

Importing Dell Compellent Storage Monitoring into Central Monitoring Administration

Creating the Installation Package

Downloading the Installation Package

Installing the Package

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Importing the Monitoring Solutioninto Central AdministrationThe TrueSight Central Monitoring Repository includes the current versions of TrueSightOperations Management - Dell Compellent Storage Monitoring that you can use with BMCTrueSight. If the version available in the Repository does not correspond to the latest one, youwill have to manually import it:

1. Log on to the BMC TrueSight Operations Management Console.

2. Launch Central Monitoring Administration.

3. Click the Repository drawer and select Manage Repository.

4. Check that the version of the BMC component available is actually the latest one. If not,download the latest version corresponding to your operating system (Windows or UNIX/Linux) available on the Sentry Software Website.

5. From TrueSight Operations Management, click Import .

6. Select Single solution.

7. Browse to the .zip source file.

8. Click Import.

The selected archive file is imported to the repository.

http://www.sentrysoftware.net/Products/index.asp

35 Importing the Monitoring Solution into CentralAdministration

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Creating the Installation PackageThe installation package to deploy to managed systems can be created directly from TrueSightOperations Management:

1. Log on to TrueSight Operations Management

2. Click the Repository drawer and select Deployable Package Repository.

3. Click Add .

4. Select the operating system and platform for which you want to create a package. Thecomponents available in the repository for the selected operating system and platform aredisplayed.

5. Select the Installation Package Component:

From the Available components list, select the relevant component.

From the Version list, select the latest version.

Click the right arrow button to move the component into the Selected Components list.By default, the appropriate BMC PATROL Agent for the operating system and platform thatyou chose is included in the Selected components list.

Click Next. The Add Component Installation Package wizard are displayed.

6. Go through the wizard and specify the required PATROL information. The InstallationPackage Details is displayed.

7. Verify that:

the operating system and platform are correct

the components that you want to include are listed in the Included Components list.

8. Provide the following information:

Name: Enter a unique name for the package.

(Optional) Description: Enter a description of the package. The description is displayed inthe Monitoring Installation Packages list on the Monitoring Repository window.

Format: Select a file compression format for the package.

9. Click Save Installation Package.

10. Click Close. The package is now available in the Monitoring Installation Packages list.

36Creating the Installation Package

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Downloading the Installation PackageYou can download an installation package and install the components on one or more hosts. Theinstallation runs silently with the information entered during package creation.

RecommendationIf you defined the BMC TrueSight Integration Service variable for PATROL Agents in theinstallation package, ensure the agents are started in phases. Do not start newly deployedagents all at once. Start and configure monitoring for the agents in planned phases to reducethe performance impact on the Integration Service nodes and on the BMC TrueSight Serverassociated with the automatic workflow process.

1. Log on to TrueSight Operations Management from the computer on which the PATROL Agentis installed or to be installed.

2. Click the Repository drawer and select Deployable Package Repository.

3. (Optional) To filter the list of installation packages, select an operating system from the Filter by Operating System list.

4. Click the link for the installation package that you want to download.

5. Through the browser's download dialog box, save the installation package.

Installing the PackageThis chapter provides a step by step procedure to install a monitoring solution package:

1. From the computer on which you want to install the package, log on to TrueSight OperationsManagement.

2. (Optional) To filter the list of installation packages, select an operating system from the Filter by Operating System list.

3. Click the link for the installation package that you want to download.

4. Through the browser's download dialog box, save the installation package in a temporaryfile.

5. Extract the installation package that is appropriate for your operating system. The package isextracted to the bmc_products directory on the current host.

6. From the bmc_products directory, run the installation utility for your operating system:

(UNIX or Linux) RunSilentInstall.sh

(Microsoft Windows) RunSilentInstall.exe

The package is installed on the current host. If the package includes a BMC PATROL Agent, theagent sends a configuration request by passing its tags to Central Monitoring Administration, viathe Integration Service. Central Monitoring Administration evaluates policies that match thetags, determines the final configuration to be applied, and sends the configuration informationback to the agent. Monitoring is based on the configuration information received by the agent.

Configuring After Installation

38Configuring Monitor Settings

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Configuring Monitor SettingsTo configure monitor settings:

1. Log on to the BMC TrueSight Operations Management Console.


3. Create a Monitoring Policy:

In the Navigation pane, click the Policies drawer.

Expand the Monitoring folder and select a policy view (e.g. All).

Click . The Monitoring Policy Configuration wizard is displayed.

Define the general policy details and select the agent. For more information, refer to theBMC TrueSight Operations Management Documentation.

Click Next to configure the monitor.

4. Click .

5. Specify the Monitoring Solution to be configured:

From the Monitoring Solution pull-down list, select Dell Compellent.

From the Version menu, select the required version.

Dell Compellent Configuration - Adding Monitor Types

6. Enter the Connection Settings to the Dell Compellent Enterprise Manager:

Hostname: Hostname of the system where the Dell Compellent Enterprise Manager isrunning

Port Number: By default, the Dell Compellent Enterprise Manager runs on port 3033.

Enter the Credentials that will be used to connect to the Dell Compellent EnterpriseManager.

Dell Compellent Configuration - Global Settings

7. (Optional) Configure the following options:

In the Discovery Interval field, specify the frequency in minutes of the discovery process.By default, the solution runs a discovery every 60 minutes.

39 Configuring Monitor Settings

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In the Polling Interval field, indicate how often new data is collected. By default, thepolling interval is set to 2 minutes.

Check the Disable Volumes Monitoring box if you want to limit the number of instancescreated and therefore reduce the system resource consumption. Discovery and collectrequests and operations will no longer be performed.

Specify the volumes to be excluded (Exclude Volumes field) or included (Keep OnlyVolumes field). You can either enter the volumes names or a regular expression.

Dell Compellent Configuration - Additional Options

In the Discovery Timeout field, specify the number of minutes after which the discoveryshould be stopped. By default the discovery timeout is set to 6000 minutes. When thetimeout is reached, the Collection Status attribute of the Dell Compellent KM monitor typeis set to 2 (Failure) and triggers an alert.

In the Collect Timeout field, specify the number of minutes after which the collect shouldbe stopped. By default the collect timeout is set to 6000 minutes. When the timeout isreached, the Collection Status attribute of the related instance of Dell Compellent KMmonitor type is set to 2 (Failure) and triggers an alert.

Dell Compellent Configuration - Additional Options

8. Click Add to List to save the new connection to the Dell Compellent Enterprise Manager.

9. (Optional) Click the Advanced Settings button if you need to:

enable the debug mode

set advanced configuration variables

Dell Compellent Configuration - Advanced Settings


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10. (Optional) Click the Schedule button if you need to schedule automatic reports.

Dell Compellent Configuration - Scheduling Automatic Reports

11. (Optional) Click the Alert Actions button if you need to indicate the specific actions to beexecuted when a storage problem is detected.

Dell Compellent Configuration - Global Alert Settings

12. Click Add. If the monitor configuration has been successfully added, click Close.

13. Click Finish to save your policy.

Configuring Alert ActionsDell Compellent Storage Monitoring allows you to configure specific alert actions to be executedwhen a problem occurs:


2. Edit the Monitoring Policy that applies to the PATROL Agent for which you need to configurealert actions:



Select your policy and click .

Click the Monitor Configuration link.

Select the Dell Compellent KM Monitor Type and click .


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3. In the Global Alert Settings section, click Alert Actions.

Configuring Alert Actions

4. Select the type of event you want the solution to perform Upon a Storage Problem:

A STD 41 PATROL Event

A Specific PATROL Event

No Event

These events are generated every time a threshold is exceeded. They contain a full Storage Health Reportdetailing the fault that has occurred.

5. (BPPM 9.5 and higher) Check the Enable Annotations option to make the solution annotatethe attribute’s graph with a comprehensive report of the problem.

6. Click Close to save your settings.

7. In the Add Monitor Types dialog box, click Update. If the monitor configuration has beensuccessfully added, click Close.

8. Click Finish to save your monitoring policy.

Enabling the Debug ModeWhen you encounter an issue and wish to report it to Sentry Software, you will be asked toenable the Debug Mode and provide the debug output to the Sentry Software support team. Thedebug file will include all the critical information, warning and error messages.

To enable the debug mode1. Launch on to Central Monitoring Administration.

2. Edit the Monitoring Policy that applies to the PATROL Agent for which you need to enablethe debug mode:







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3. Click the Advanced button.

Enabling the Debug Mode

4. Check the Enable Debug Mode option. The solution will store debug information in a log file.By default debug files are stored in the %PATROL_HOME%\log folder

5. In the Debug End Time field, enter the date and time at which the system must stop loggingdebug information. Required format: yyyy/mm/dd hh:mm:ss.


For the debug mode to be enabled, the Enable Debug Mode must be checked and the Debug End Timemust be properly set to a date and time in the future.

Scheduling Automatic ReportsTrueSight Operations Management - Dell Compellent Storage Monitoring can automaticallyproduce text reports about the monitored storage systems.

To schedule automatic reports1. Launch Central Monitoring Administration.

2. Edit the Monitoring Policy that applies to the PATROL Agent for which you need to scheduleautomatic reports:



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3. Click the Schedule button.

Scheduling automatic reports

4. In the Schedule section, indicate the time at which the report(s) must be generated.

5. Check the Activity report type to automatically generate the following reports:

Storage Centers Activity: Reports on front-end read/front-end write bytes traffic and back-end read/back-end write bytes traffic for all monitored storage centers

Controllers Activity: Reports on Transfer Bytes for all monitored controllers

Disk Folders Activity: Reports on Read and Write Bytes for all monitored disk folders

Disks Activity: Reports on Read and Write Bytes for all monitored disks

Ports Activity: Reports on Transfer Bytes for all monitored ports

Volumes Activity: Reports on Read and Write Bytes for all monitored volumes

6. Check LUNs Mapping Table to automatically generate a text report of the LUNs-to-hostsmapping table.


The history retention period can be set f rom the PATROL Console or f rom the PATROL Agent using aconf iguration variable. The default collection (retention) period is one day. Whenever a stored parametervalue exceeds its retention period, it is automatically deleted from the parameter history f ile. Refer to BMCdocumentation for details.


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Setting Advanced Configuration VariablesAdvanced configuration variables are used to manually set variables that are normally notavailable through the standard interface.

These variables should only be set when instructed so by Sentry Software Support.

To configure a variable1. Launch Central Monitoring Administration.

2. Edit the Monitoring Policy that applies to the PATROL Agent for which you need to configurevariables:






3. Click the Advanced button.

Configuring variables


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4. In the Configuration Variables section, enter the name and value of the configurationvariable you wish to set. Please note that the Name field is case sensitive:

Variables DefaultValue

Description

collectionHubHeapSizeMax

None Maximum heap size in megabytes allocated to the Java Collection Hub.

collectionHubHeapSizeMin

None Minimum heap size in megabytes allocated to Java Collection Hub.

collectionHubOverrideJavaCommandLine

None Command line used by the KM to launch the Java Collection Hub. Thisvariable should only be set if instructed by Sentry Support.

defaultReinitializationOptions

None List of default options to be executed by TrueSight OperationsManagement - Dell Compellent Storage Monitoring on reinitialization.

resetThresholds

resetThresholdManagementMode

resetAlertActions

resetOtherAlertSettings

resetDebugMode

resetRemovedPausedObjectList

resetReport

resetSecuritySettings

resetJavaSettings

Insert a colon “;” between the variable and its value: “resetThresholds;1”;and if you enter multiple variables, they need to be separated by acarriage return.

disableJRECheck 0 = JREvalidationtestsenabled

When set to 1, disable the validation tests of the JRE used by the KM to runJava code. This can be used to force the KM to use a non-Sun or non-Oracle JRE.

disablePslExecuteBugWorkaround

0 =activated

When set to ‘1’, deactivates the workaround in the KM for a bug in thePslExecute() PSL function. If the KM detects that the version of the PATROL Agent is affected by thePslExecute() bug, it uses an alternate technique to create asynchronousthreads with the event_trigger() function and the RemPsl standard event.The disablePslExecuteBugWorkaround variable disables this workaround.

errorCountAutoResetTimeout

None Time in seconds after which the alerts on the ErrorCount parameters areautomatically acknowledged and reset.

forceClassicConfigMode

0 =disabled

When the KM is used with BMC TrueSight Operations Management, all theKM configuration menus are disabled in the PATROL Consoles. To enablethem, set the forceClassicConfigMode variable to 1.

javaPassword None Password associated to the javaUsername variable.

javaPath None Path to the folder containing the Java executable used by the CollectionHub.


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Variables DefaultValue

Description

javaUsername None Username used to launch the Java Collection Hub.

pausedObjectList n/a Enter the PATROL object path of all the objects to be paused, i.e. for which nocollection will be performed. Values must be delimited by a pipe |.

psCommand n/a Command used on UNIX/Linux systems to retrieve the list of the currentlyrunning processes.Note: This command is used for debug purpose.

removedObjectList

n/a Enter the PATROL object path of all the objects to be removed from themonitoring environment. Values must be delimited by a pipe |.

startupDelay 0 second To specify the number of seconds that Dell Compellent KM for PATROL willwait before starting its discovery.

5. Click Add to List.


You can easily modify or remove a variable by selecting it in the list and clicking either the Modify Selection or the Remove from List buttons.

Monitoring your StorageEnvironment

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The BMC TrueSight Operations Management platform, combined with the powerful monitoringfeatures of Dell Compellent Storage Monitoring, provides you with a visual representation of themonitored resources in your environment to give you a full picture of your SAN; The solutionproactively detects, automatically predicts, and resolves IT performance issues and sub-optimalconfigurations before users and services are negatively impacted. Integrated as a native modulefor BMC TrueSight Operations Management, Dell Compellent Storage Monitoring monitors thephysical aspects your entire Dell environment. It reports hardware failures and monitors keyperformance metrics. It helps you diagnose any availability issue in the SAN, and ensuresmaximum data protection by monitoring a wide range of critical components.

Viewing the Overall Activity of a Device

The BMC TrueSight Operations Management Monitoring menu gives you access to variousoptions for viewing your monitored environment: Applications, Devices, Events, Groups. Thischapter focuses on the Devices page that displays information about the Dell devices thatTrueSight Operations Management - Dell Compellent Storage Monitoring monitors.

Log on to the BMC TrueSight Operations Management console and select Monitoring > Devices toaccess basic information for each monitors associated with a monitored device.

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Devices Page

The Devices page displays information about the devices that Dell Compellent StorageMonitoring monitors and a view of the overall health of the system.

To drill down and view a specific device details, click the device name or the events count.

Device name: Displays the Monitors tab in the Device Details page.

Events count: Displays the Events tab in the Device Details page.

Device Details

The Device Details page displays the device name, type, DNS name, IP address, and source name.The event status and severity matrix displays the number of events in each status and severity.

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Device Monitors

This page displays all the monitors that are associated with the device.The action menu allowsyou to change and sort the view. In the tile view, you can show or hide the monitor type andsource name. In the Table View, you can expand the monitor rows to drill down into the devicecomponents.

Device Events

This page displays all the events that are associated with the device. By default, events ofCritical, Major, Minor, Warning, and Information severity and Open, Acknowledged, andAssigned status are displayed. To view events of a specific status and severity, click theappropriate event count in the events matrix.

Refer to the BMC documentation for detailed information about the BMC TrueSight OperationsManagement features and options.

https://docs.bmc.com/docs/display/TSPS101/Home

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Creating Consolidated Data Viewswith DashboardsBMC TrueSight Operations Management provides dashboards to create consolidated andcustomized views of your monitored IT environment. Dashboards are build from dashlettemplates. Once you have selected the dashlet that corresponds to the type of view you wish tocreate, you can access a specific type of data and present it graphically.

TrueSight Operations Management - Dell Compellent Storage Monitoring monitors availability,capacity, and performance for Dell disk arrays. It makes this data available to you throughdifferent dashlets for you to create a clear view of the performance and status of your storageenvironment within a private or shared dashboard. The product leverages the BMC TrueSightOperations Management unified features and capabilities to offer you a deep visibility into over200 key metrics.

When a dashlet in the dashboard identif ies a problem, it also acts as an access point to investigate andtroubleshoot the root cause.

52Creating Consolidated Data Views withDashboards

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This chapter explains how to create consolidated views for some of the most critical elements ofyour Dell environment. Dashboards report on critical aspects of your Dell storage systems, andconsolidate and normalize information from a variety of sources. While saving you considerabletime and effort, a unified view can help you rapidly and proactively detect poor storageperformance and hardware failures.

TipOnce you have created a dashboard, you may want to use its settings to create anotherdashboard f or a dif f erent device. To do so, copy the dashboard f rom the Dashboards page:1. Click My Dashboards or Shared Dashboards.

2. In the action menu to the lef t of the dashboard name, select Copy Dashboard.

3. The new dashboard appears in the My Dashboards list as Copy of <DashboardName>.

The following topics describe how to create dashboards for:

Checking Disks Health

Detecting High Processor Utilization

Diagnosing a Bad Disk Layout

Diagnosing Slow Volumes

Identifying Busiest Volumes

Monitoring Hardware Components

Use cases were performed with BMC TrueSight Operations Management v.10.1.

53 Creating Consolidated Data Views withDashboards

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Checking Disks HealthManufacturers use the “mean time to failure” or MTTF to indicate the operational reliability oftheir products. But the advertised MTTF of 1,000,000 hours is misleading. Recent studies showthat the average annual replacement rate for hard disks is typically between 3% and 15%.Because a disk failure can result in loss of data, unavailability and performance degradation, it ishighly recommended to monitor disks health.

To check Dell disks health, you will need to create a simple two-row dashboard. Dashboardsallow you to gather specific types of data and display them in a consolidated graphical format.For detailed information about dashboards options and features, refer to the BMCdocumentation.

To verify disks health1. Login to your BMC TrueSight Operations Management console.

2. Select Dashboards from the navigation pane.

3. In the Dashboards page, click Add Dashboard or select Add Dashboard from the dashboard

action menu .

4. Enter a Title for your dashboard and configure a Global Filter, if needed.

5. Click Add Dashlet to open the dashlet library for the first column of the row.

https://docs.bmc.com/docs/display/TSPS101/Getting+started+with+dashboards



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6. From the dashlet library, select the Device Performance template, and then click Close.

7. Select Configure Dashlet by clicking the button.

8. In the panel of input fields and options that opens below the dashboard, enter a Title for thedashlet and specify a Refresh Rate (default is 5 minutes).

9. Select the Dell storage device for which you to monitor disks health.

10. Select the Response Time parameter for the first disk, and click Apply.

Tip

To quickly retrieve a component or a parameter, enter its name in the Search Parameters f ieldand click Search.


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11. In the second column of the dashboard click the button, enter a tile for the dashlet andselect the same Dell storage device as previously.

12. Select the Transfer Byte Rate parameter for the disk you have initially chosen, and clickApply.

13. Repeat this operation in the next row of the dashboard for another disk and click Save.

14. The dashboard is completed and shows the Response Time and the Transfer Byte Rateparameters for both disks.

Add the Response Time and the Transfer Byte Rate parameters to the same dashlet to display more disks ina single dashboard.


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Detecting High Processor UtilizationDetecting a high processor utilization is crucial to prevent controller to overload and cause criticalperformance degradations. To detect high processor utilization, you need to compare the actualprocessor utilization and the overall device throughput to determine which controller mayconstitute a bottleneck.

To compare the utilization of several processors, you will need to create a simple two-columndashboard. Dashboards allow you to gather specific types of data and display them in aconsolidated graphical format. For detailed information about dashboards options and features,refer to the BMC documentation.

To Detect High Processor Utilization1. Login to your BMC TrueSight Operations Management console.



action menu .





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9. Select the Dell storage device for which you to compare processors utilization.

10. Select the Processor Utilization and the Transfer Byte Rate parameters for the first controller,and click Apply.

Tip


11. Repeat this operation in the next column of the dashboard for another controller and click Save.

12. The dashboard is completed and shows the Processor Utilization and the Transfer Byte Ratefor both controllers.


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This dashboard allows you to easily compare the Processor Utilization and Transfer Byte Rates fortwo controllers . Make sure that the Processor Utilization is lower than 80%. A processorutilization over 80% highlights a potential overloaded situation and indicates that the controllermay constitutes a bottleneck for the storage system.

Verify the Transfer Byte Rate of your controllers. If its value stays low – while the overallprocessor utilization is high – it indicates that the node is performing "non productive" tasks. Itthen may become critical to determine the source of activity that generates the high processorutilization.


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Diagnosing a Bad Disk LayoutA non-optimal physical disk layout can cause one single physical disk to become the bottleneckof a SAN. To verify that the amount of data being read/written on a physical disk is well-balancedover time across all physical disks, you need to compare the throughput of read/write data foreach physical disk in your Dell storage systems.

To compare the I/Os of physical disks, you will need to create a simple one-row dashboard.Dashboards allow you to gather specific types of data and display them in a consolidatedgraphical format. For detailed information about dashboards options and features, refer to the BMC documentation.

To Diagnose a Bad Disk Layout1. Login to your BMC TrueSight Operations Management console.



action menu .





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9. Select the Dell storage device for which you to compare disks I/Os.


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10. Select the Read Byte Rate and Write Byte Rate parameters for the first disk, and click Apply.

Tip


11. Repeat this operation in the next column(s) of the dashboard with other disks and click Save.

12. The dashboard is completed and shows the Read Byte Rate and Write Byte Rate for allselected disks.

Verify that the I/Os are well-balanced across all disks. Make sure that the Read Byte Rate andWrite Byte Rate parameters of all the disks have similar average values.


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Diagnosing Slow VolumesWhen servers are experiencing slow I/Os performance, you may want to verify the actualresponse time of the volumes the server is relying on. The response time represent the averagetime it takes to complete the read/write operations on a volume during the collection process.Typically, the average response time is below 10 milliseconds. You may also want to compare thisvalue with other volumes' response time to find out if they have relatively similar throughput orif one server is really getting worse I/O performance than another.

The industry common guidelines in terms of response time are:

Less than 10 ms Very good

Between 10 – 20 ms OK

Between 20 – 50 ms Slow, needs attention

Greater than 50 ms I/O bottleneck

To identify slow volumes, you will need to create a simple one-row dashboard. Dashboards allowyou to gather specific types of data and display them in a consolidated graphical format. Fordetailed information about dashboards options and features, refer to the BMC documentation.

To diagnose a Slow Volume1. Login to your BMC TrueSight Operations Management console.



action menu .





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9. Select the Dell storage device for which you to compare volumes I/Os.

10. Select the Response Time for the first volume, and click Apply.

Tip



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11. Repeat this operation in the next columns of the dashboard for other volumes and click Save.

12. The dashboard is completed and shows the Response Time for all the selected volumes.

If the response time is high, you will need to check the amount of data that is written and readon this volume. The bad performance may simply be due to an abnormally large amount of datato process.


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Identifying Busiest VolumesMonitoring volumes to find out if the amount of data processed is dangerously growing close tothe volume's limit will help you not being caught short of space without warning.

To identify the volumes that generate the most traffic, you will need to create a simple two-column dashboard. Dashboards allow you to gather specific types of data and display them in aconsolidated graphical format. For detailed information about dashboards options and features,refer to the BMC documentation.

To Identify Busiest Volumes1. Login to your BMC TrueSight Operations Management console.



action menu .





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9. Select the Dell storage device for which you want to compare volume traffic.

10. Select the Read Byte Rate and the Write Byte Rate parameters for the first volume, and clickApply.

Tip



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11. Repeat this operation in the next column of the dashboard for another volume and click Save.

12. The dashboard is completed and shows the Read Byte Rate and the Write Byte Rate for bothvolumes.


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Monitoring Hardware ComponentsHardware failures are responsible for approximately half of IT system outages. Left unchecked,resource consumption make identifying issues (battery run downs, excessive heat, powerfluctuations, etc.) challenging. Monitoring hardware health can help minimize server andapplication downtime and reduce business risks.

To diagnose and predict hardware components failures, you will need to create a three-columndashboard that reports on the elements that are most likely to fail in a storage system. This topicillustrates how to monitor batteries, fans, and power supplies for two storage systems.Dashboards allows you to gather specific types of data and display them in a consolidatedgraphical format. For detailed information about dashboards options and features, refer to the BMC documentation.

To Monitor Hardware Components1. Login to your BMC TrueSight Operations Management console.



action menu .





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9. Select the Dell storage device for which you to compare physical disks I/Os.

10. Select the Status parameter of the batteries of the storage system and click Apply.Monitoring storage systems' batteries can greatly reduce the risk of unplanned downtime byproviding immediate notification of detected faults. It also helps planning batteryreplacement in a properly timed and budgeted manner.

Tip


11. Repeat step 4 to 8 in the second column of the dashboard for the fans.Even though data centers and servers are cooled with air conditioning and fans, computingsystems may be overheated. The temperature of the interior of the case of a storage systemis controlled with fans. To prevent ambient temperature to get too high, you need to closelymonitor the fan sensors to ensure the component is properly working:

Select the Status parameters of the fans of the storage system and click Apply.

A degraded fan should be replaced immediately.


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12. Finally, configure the dashlet of the third column of the dashboard to monitor the storagesystem power supply. Repeat step 4 to 8.After hard drives, the power supply is the device that is most likely to fail. The properoperation of this device highly depends on the quality of the data center electricaldistribution. Indeed, voltage fluctuations are detrimental to power supplies: they canshorten their life span or impair them.

Select the Status parameters of the power supplies of the storage system and clickApply.

13. Click Save.

14. The dashboard is completed and shows the status of batteries, fans and power supplies ofthe storage system.

Reference Guide

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Introduction

This chapter provides statistical information about resources, operating status, and performancesmanaged by the TrueSight Operations Management - Dell Compellent Storage Monitoring. Itcontains tables describing the attributes used in the KM, grouped by Monitor Types, and providesa brief description of each attribute and its default settings.

Monitor Types

Dell Compellent Battery

Dell Compellent Cache Memory

Dell Compellent Controller

Dell Compellent Disk

Dell Compellent Disk Class

Dell Compellent Disk Folder

Dell Compellent Enterprise Manager

Dell Compellent Fan

Dell Compellent KM

Dell Compellent Port

Dell Compellent Power Supply

Dell Compellent Storage Center

Dell Compellent Temperature

Dell Compellent UPS

Dell Compellent Voltage

Dell Compellent Volume

Baselines and Key Performance Indicators

Some attributes are identified by default as Key Performance Indicators (KPIs) and thereforeautomatically included in the base lining calculation. To learn more about auto baselining andKPIs, please refer to the "Managing Baselines and Key Performance Indicators" chapter. In thisguide, attributes flagged as KPIs and included by default in the baseline calculation process arerespectively identified by the following icon:

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Dell Compellent BatteryAttributes

Name Description Units Default AlertConditions

Attribute Type

Charge* The charge level of the cache cardbattery as a percentage.

Percentage(%)

None Statistics

Present Indicates whether the device ispresent or not since the last discovery.

{0 = No; 1 =Yes}

Alarm = 0 Availability

Status Status of the battery. {0 = OK; 1 =Degraded; 2 =Failed}

Warning = 1Alarm = 2

Availability

* Attributes marked with an asterisk are used by default when visualizing the corresponding instance in TrueSightOM.

Dell Compellent Cache MemoryAttributes


Attribute Type

Present Indicates whether the device ispresent or not since the lastdiscovery.

{0 = No; 1 =Yes}


Status Status of the memory module. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

74Dell Compellent Cache Memory

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Dell Compellent ControllerAttributes

Name Description Units DefaultAlertConditions

Attribute Type

ConsumedMemoryPercentage*

Percentage of used memory. Percentage(%)

Warning≥ 80%Alarm ≥90%

Statistics

ProcessorUtilization*

Utilization percentage of processor time. Percentage(%)

Warning≥ 80%Alarm ≥90%

Statistics

Read Byte Rate Read data traffic through the controller. Megabytesper second(MB/s)

None Statistics

Read OperationRate

Total number of read operations per second. Operations/s

None Statistics

Read ResponseTime

Average response time for read operations. Milliseconds (ms)

Warning≥ 30 msAlarm ≥100 ms

Response Time

Response Time Average response time for all operations. Milliseconds (ms)


Response Time

Status Status of the controller. {0 = OK; 1 =Degraded; 2= Failed}

Warning= 1Alarm =2

Availability

Transfer ByteRate

Read and written data traffic. Megabytesper second(MB/s)

None Statistics

Transfer Bytes Amount of read and written data since thelast collect.

Gigabytes(GB)

None Statistics

Write Byte Rate Amount of read and written data since thelast collect.

Megabytesper second(MB/s)

None Statistics

Write OperationRate

Total number of write operations per second. Operations/s

None Statistics

Write ResponseTime

Average response time for write operations. Milliseconds (ms)


Response Time

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For detailed information about KPI, see Managing Baselines and Key Performance Indicators.


Dell Compellent DiskAttributes


Attribute Type


{0 = No; 1 =Yes}


Read Byte Rate Data traffic read on the disk. Megabytesper second(MB/s)

None Statistics

Read ErrorCount

Number of read errors on the disk. errors None Statistics

Read OperationRate

Total number of read operations persecond.

operations/s None Statistics

Read ResponseTime

Average response time for readoperations.

Milliseconds(ms)

Warning ≥ 30msAlarm ≥ 100ms

Response Time

Response Time* Average response time for alloperations.

Milliseconds(ms)


Response Time

Status Status of the disk (combination of thedisk status and the disk health).

{0 = OK; 1 =Degraded; 2 =Failed}


Availability

Transfer ByteRate *


None Statistics

Write Byte Rate Data traffic written on the disk. Megabytesper second(MB/s)

None Statistics

Write ErrorCount

Number of write errors on the disk. Errors None Statistics

WriteOperation Rate

Total number of write operations persecond.

Operations/s None Statistics

Write ResponseTime

Average response time for writeoperations.

Milliseconds(ms)


Response Time

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Dell Compellent Disk ClassAttributes


Attribute Type

AllocatedCapacity

Number of Terabytes allocated to thedisk class.

Terabytes (TB) None Statistics

ConsumedCapacity

Number of Terabytes actuallyconsumed in the disk class.


ConsumedCapacityPercentage*

Percentage of space actuallyconsumed in the disk class.

Percentage(%)

Warning ≥ 80%Alarm ≥ 90%

Statistics

Spare DiskCount

Number of spare disks in the diskclass.

Note: To avoid multiple useless alertson absence of spare disk, awarning is only triggered on theDisk Folder class when theparameter value is equal to 0.

Disks None Statistics

Total Size Total space of all the disks in the diskclass.


Unhealthy DiskCount

Number of unhealthy disks in the diskclass.

disks None Statistics

* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance inTrueSight OM.

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Dell Compellent Disk FolderAttributes


Attribute Type

ConsumedCapacity Percentage*

Percentage of space actuallyconsumed in the disk folder.

Percentage(%)

Warning ≥ 80%Alarm ≥ 90%

Statistics

ConsumedCapacity

Number of Terabytes actuallyconsumed in the disk folder.


Oversubscription Situation**

This attribute reports anoversubscription situation, that iswhen:1.The storage pool is configured forthin provisioning (“thin storage pool”)2.The storage pool is oversubscribed,i.e. the total disk space visible to thehosts (subscribers) is greater than itsactual capacity (this situation isnormal for a thin pool since it is itsvery purpose)3.The storage pool actual consumedcapacity is nearing 100%Such situation is highly criticalbecause the inability to allocateadditional space to a LUN whenrequested by the subscriber host willlead to catastrophic data loss andcorruption.

{0 = No; 1 =Yes}

1 = AlarmAn alarm istriggered whentheoversubscription conditionsare met.

Availability

Read Byte Rate Data traffic read on the disk folder. Megabytesper second(MB/s)

None Statistics

Read OperationRate

Total number of read operations persecond.


Read ResponseTime


Milliseconds(ms)


Response Time

Response Time Average response time for alloperations.

Milliseconds(ms)


Response Time

Size Overall size of the disk folder. Terabytes (TB) None Statistics

Spare DiskCount

Number of spare disks in the diskfolder.

Disks Warning = 0 Statistics

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Attribute Type

Status Status of the disk folder. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

SubscribedCapacityPercentage**

Ratio between the subscribed capacityand the storage pool capacity. Canexceed 100% for thin pools, thereforecalled oversubscribed.

Percentage(%)

None Statistics

SubscribedCapacity**

Sum of the host visible capacity for allvolumes. Can be greater than theactual capacity of the disk folderwhen using thing provisioning.


Transfer ByteRate*


None Statistics

Write Byte Rate Data traffic written on the disk folder. Megabytesper second(MB/s)

None Statistics

WriteOperation Rate

Total number of write operations persecond.


Write ResponseTime


Milliseconds(ms)


Response Time


**These Attributes will be missing if volumes monitoring is disabled.

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Dell Compellent Enterprise ManagerAttributes


Attribute Type

CollectionStatus

Status of the collection. Errorsreported by this attribute are onlyrelated to <%PRODUCT NAME%> itself.

{0 = OK ; 1 =Degraded ; 2 =Failed}


CollectionStatus

Dell Compellent FanAttributes


Attribute Type


{0 = No; 1 =Yes}


SpeedPercentage

Percentage of the Fan speedcompared to the ‘Normal MaximumRPM’.

Percentage(%)

None Statistics

Speed Status Status of the fan according to thethresholds settings.



Availability

Speed* Speed of the fan. Revolutionsper minutes(RPM)

None Statistics

Status Status of the fan. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

* Attributes marked with an asterisk are used by default when visualizing the corresponding monitor instance inTrueSight OM

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Dell Compellent KMAttributes


Attribute Type

CollectionStatus

Status of the collection. Errorsreported by this parameter are onlyrelated to <%PRODUCT NAME%> itself.

{0 = OK ; 1 =Degraded ; 2= Failed}


CollectionStatus

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Dell Compellent PortAttributes


Attribute Type


{0 = No; 1 =Yes}


Received ByteRate

Bytes received by seconds. Megabytesper second(MB/s)

n/a Statistics

ReceivedOperation Rate

Operations received by seconds. Operations/s n/a Statistics

ReceivedResponse Time

Received network traffic latency. Milliseconds(ms)

Warning ≥ 30msAlarm ≥ 100 ms

Response Time


Milliseconds(ms)


Response Time

Sent Byte Rate Bytes sent by seconds. Megabytesper second(MB/s)

n/a Statistics

Sent OperationRate

Operations sent by seconds. Operations/s n/a Statistics

Sent ResponseTime

Sent network traffic latency. Milliseconds(ms)


Response Time

Status Status of the port. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

Transfer ByteRate*

Amount of data transferred persecond (sent and received)


n/a Statistics


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Dell Compellent Power SupplyAttributes


Attribute Type


{0 = No; 1 =Yes}


Status Status of the power supply. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

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Dell Compellent Storage CenterAttributes


Attribute Type

AvailableCapacity*

Total capacity not consumed in thestorage center (unused raw space plusavailable capacity in disk folders).


Back End ReadByte Rate

Read data traffic through the back-endport.


None Statistics

Back End ReadOperation Rate

Number of read operations throughthe back-end port.


Back End WriteByte Rate

Bytes written per second to thestorage center through the back-endport since the last collect.


None Statistics

Back End WriteOperation Rate

Number of write operations throughthe back-end port.


ConsumedCapacityPercentage

Percentage of the capacity that isactually consumed in the storagecenter.

Percentage(%)

None Statistics

ConsumedCapacity

Number of bytes actually consumed inthe storage center.


Front End ReadByte Rate

Read data traffic through the front-end port.


None Statistics

Front End ReadOperation Rate

Number of read operations throughthe front-end port.


Front End WriteByte Rate

Bytes written per second to thestorage center through the back-endport since the last collect.


None Statistics

Front End WriteOperation Rate

Number of write operations throughthe front-end port.


Port Count Number of ports on the Storage Center.Note: This value can be used to knowthe number of required licenses for themonitoring system.

Ports None Statistics

Spare DiskCount

Number of unassigned disks,excluding the external disks, in theStorage Center.

disks None Statistics

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Attribute Type

Note: To avoid irrelevant alerts for amissing spare disk, a warning isonly triggered on the Disk Folderclass when the parameter value isequal to 0.

Status Status of the Storage Center. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

SubscribedCapacityPercentage

Ratio between the subscribed capacityand the disk folder capacity. Canexceed 100% for thin pools, thereforecalled oversubscribed.

Percentage(%)

None Statistics

SubscribedCapacity

Sum of the host visible capacity for allvolumes in the disk folder. Can begreater than the actual capacity of thestorage pool for over-subscribed thinpools.


Transfer ByteRate

Read and written data traffic (frontend).


None Statistics

For detailed information about KPI, see Managing Baselines and Key Performance Indicators.


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Dell Compellent TemperatureAttributes


Attribute Type

Status Status of the temperature sensor. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

TemperatureStatus

Status of the temperature sensoraccording to the temperaturethresholds settings.



Availability

Temperature Temperature reported by thetemperature sensor.

Degrees Celsius (C°)

None Statistics

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Dell Compellent UPSAttributes


Attribute Type


{0 = No; 1 =Yes}


Status Status of the UPS. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

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Dell Compellent VoltageAttributes


Attribute Type

Status Status of the voltage sensor. {0 = OK; 1 =Degraded; 2 =Failed}


Availability

Voltage Status Status of the voltage sensoraccording to the voltage thresholdssettings.



Availability

Voltage* Voltage reported by the voltagesensor.

Millivolt (mV) None Statistics

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Dell Compellent VolumeAttributes


Attribute Type

ConsumedCapacityPercentage

Percentage of the capacity that isactually consumed in the volume.

Percentage(%)

None Statistics

ConsumedCapacity

Number of bytes actually consumed inthe volume.

Gigabytes(GB)

None Statistics

Host VisibleCapacity

Amount of capacity exposed to thehost (i.e. subscribed capacity).

Gigabytes(GB)

None Statistics

Read Byte Rate Bytes read per second from thevolume since the last collect.


None Statistics

Read OperationRate

Number of read operations persecond.

Operation/s None Statistics

Read ResponseTime


Milliseconds(ms)


Response Time


Milliseconds(ms)


Response Time

Status Status of the volume. {0 = OK; 1 =Degraded; 2 =Failed}

Warning = 1Alarm =

Availability

Time Since LastActivity

Number of days since any activityoccurred on the volume.

Note: The value collected for thisattribute upon the f irst collectref lects the number of days sinceany activity occurred on thevolume for the time observed bythe KM, i.e. this f irst collectedmetric might not ref lect the actualabsence of activity on the volume.

days None Statistics

Transfer ByteRate*

Total bytes read and written persecond to the volume.


None Statistics

Write Byte Rate Total bytes read and written persecond to the volume.


None Statistics

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Attribute Type

WriteOperation Rate

Number of write operations persecond.

Operation/s None Statistics

Write ResponseTime


Milliseconds(ms)


Response Time


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Managing Baselines and KeyPerformance IndicatorsTo detect abnormalities on the monitored environment, BMC TrueSight Operations Managementcalculates baselines per attribute based on values collected over a specified period of time todetermine a normal operating range. When the collected values for these parameters are out ofrange, an alert is triggered. Some attributes are identified by default as Key PerformanceIndicators (identified with the icon) and automatically included in the base lining calculation.

Managing baselines

The baseline is the expected normal operating range for an attribute of a monitor. There are twobaselines: Baseline High and Baseline Low. Baseline High represents the point at which 95% ofthe weighted average of the historical values fall below this value for the selected time period; Baseline Low represents the point at which 90% of the weighted average of historical values forthe selected time period fall above this line.

Baselines are generated for KPI attributes that have an active abnormality thresholds.

Managing Key Performance Indicators

Starting from v9.5 of BPPM, attributes that have not been initially designated in the KM as KeyPerformance Indicators (KPIs) cannot be flagged as KPIs from BPPM/TrueSight. Although enablingbaseline is possible through the Options > Administration > Intelligent Event Thresholds featureavailable in the Infrastructure Management Server operator console, BMC does not recommenddoing it.

For more information, refer to the BMC TrueSight Operations Management documentation available f romdocs.bmc.com.

https://docs.bmc.com/docs/dashboard.action

Troubleshooting ConnectivityIssues

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TrueSight Operations Management - Dell Compellent Storage Monitoring leverages the DellCompellent Enterprise Manager . Because some connectivity issues may exist and causeTrueSight Operations Management - Dell Compellent Storage Monitoring to fail, it is highlyrecommended to test the connection to the Dell Compellent Enterprise Manager beforecontacting the Sentry Support Team.

To troubleshoot connectivity issues:

1. Download the connection tool required from the Sentry Software Website (Downloadssection of your product). Please note that the connection tool requires Java v1.6 or higher.

2. Run the command java -jar troubleShooting-Tools-for-Dell-Compellent-<version>.jar tolaunch the connection tool.

3. Enter the information required to connect to the system and click Test Connection.

4. Wait for the test to complete. If a connectivity issue is detected, an error message willappear. In this case, the issue encountered has nothing to do with Dell Compellent StorageMonitoring. Check your configuration to diagnose the source of the issue.

5. Click Save As to export the connection test results into a txt file. You can then send thisinformation to the Sentry Support Team.

http://www.sentrysoftware.com/support/troubleshooting-tools.asp

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Index

- A -Abnormalities 90

Add Monitor Types 38

Advanced Configuration Variables

collectionHubHeapSizeMax 44

collectionHubHeapSizeMin 44

collectionHubOverrideJavaCommandLine 44

defaultReinitializationOptions 44

disableJRECheck 44

disablePslExecuteBugWorkaround 44

errorCountAutoResetTimeout 44

forceClassicConfigMode 44

javaPassword 44

javaPath 44

javaUsername 44

pausedObjectList 44

psCommand 44

removedObjectList 44

startupDelay 44Annotate

Graph 40Attributes

Allocated Capacity 76

Available Capacity 83

Back End Read Byte Rate 83

Back End Read Operation Rate 83

Back End Write Byte Rate 83

Back End Write Operation Rate 83

Charge 73

Collection Status 79, 80

Consumed Capacity 76, 77, 83, 88

Consumed Capacity Percentage 77

Consumed Capacity Percentage 76, 83, 88

Consumed Memory Percentage 74

Front End Read Byte Rate 83

Front End Read Operation Rate 83

Front End Write Byte Rate 83

Front End Write Operation Rate 83

Host Visible Capacity 88

Oversubscription Situation 77

Port Count 83

Present 73, 75, 81, 82, 86

Processor Utilization 74

Read Byte Rate 74, 75, 77, 88

Read Error Count 75

Read Operation Rate 74, 75, 77, 88

Read Response Time 74, 75, 77, 88

Received Byte Rate 81

Received Operation Rate 81

Received Response Time 81

Response Time 74, 75, 77, 81, 88

Sent Byte Rate 81

Sent Operation Rate 81

Sent Response Time 81

Size 77

Spare Disk Count 76, 83

Speed 79

Speed Percentage 79

Speed Status 79

Status 73, 74, 75, 77, 79, 81, 82, 83, 85,86, 87

Subscribed Capacity 77, 83

Subscribed Capacity Percentage 77, 83

Temperature 85

Temperature Status 85

Time Since Last Activity 88

Total Size 76

Transfer Byte Rate 74, 75, 77, 81, 83

Transfer Bytes 74

Unhealthy Disk Count 76

Voltage 87

Voltage Status 87

Write Byte Rate 74, 75, 77, 88

Write Error Count 75

Write Operation Rate 74, 75, 77, 88

Write Response Time 74, 75, 77, 88Automatic Reporting 42

- B -Bad Disk Layout

Diagnose 59Baselines

BMC ProactiveNet Performance Management 90

Generation 90

Manage 90

Requirements 90Battery 68

BMC ProactiveNet Performance Management

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BMC ProactiveNet Performance Management

Abnormalities 90

Baselines 90

Key Performance Indicators 90

KPI 90Busiest Volumes

Identify 65

- C -Component Installation package

creating 35

downloading 36Configuration Variables





disableJRECheck 44




javaPassword 44

javaPath 44

javaUsername 44

pausedObjectList 44

psCommand 44


startupDelay 44Configure

Alert Actions 40

Annotations 40Configuring

monitor settings 38Connectivity

Issues 92

- D -Dashboards 51

Debug Mode

enabling 41Device

Details 48

Events 48

Monitors 48

Overall Activity 48

Page 48

Disks Health

Check 53Downloading 36

- E -Exclude

Volume 38

- F -Fan 68

Features 9

- G -Generate

Baselines 90Goals 9

Graph

Annotate 40

- H -Hardware components

Monitor 68High Processor Utilization

Detect 56

- I -Importing the Monitoring Solution 34

Installing 36

Installing the Monitoring Solution 33

Issues

Connectivity 92

Troubleshooting 92

- K -Keep

Volume 38Key Concepts 9

Key Performance Indicators


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Key Performance Indicators

Manage 90KPI


Manage 90

- M -Manage

Baselines 90

Key Performance Indicators 90

KPI 90Monitor

Storage Environment 48Monitor Settings

configuring 38Monitor Types

Dell Compellent Battery 73

Dell Compellent Cache Memory 73

Dell Compellent Controller 74

Dell Compellent Disk 75

Dell Compellent Disk Class 76

Dell Compellent Disk Folder 77

Dell Compellent Enterprise Manager 79

Dell Compellent Fan 79

Dell Compellent KM 80

Dell Compellent Port 81

Dell Compellent Power Supply 82

Dell Compellent Storage Center 83

Dell Compellent Temperature 85

Dell Compellent UPS 86

Dell Compellent Voltage 87

Dell Compellent Volume 88

- P -Package 35, 36

PATROL Event

Specific 40

Standard 40

STD_41 40Performance

Volumes 62Physical disk 59

Power Supply 68

Prerequisites 12

Processor Utilization 56

- R -Read Byte Rate 59, 65

Reports

scheduling 42Response Time 53, 62

- S -Scheduling

Reports 42Slow Volumes

Diagnose 62Storage Environment

Monitoring 48

- T -Transfer Byte Rate 53, 56

Troubleshooting

Connectivity Issues 92

- V -Variables





disableJRECheck 44




javaPassword 44

javaPath 44

javaUsername 44

pausedObjectList 44

psCommand 44


startupDelay 44Volume

Exclude 38

Keep 38

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- W -Write Byte Rate 59, 65

About Sentry Software™Sentry Software, a strategic Technology Alliance Partner of BMC Software, providescomprehensive multi-platform monitoring solutions that enable management of thehardware and software aspects of all servers and SANs and covering up to 100 % ofcustom applications within the BMC TrueSight environment. Sentry Software alsodevelops adapters for BMC Atrium Orchestrator that enables IT administrators toautomate the execution of common requests and tasks that occur in the daily course ofIT operations. Combined with BMC’s servers and network automation tools, theadapters allow IT administrators to implement provisioning and decommissioningworkflows that cover all layers of their IT infrastructure. Finally, Sentry Software designsconnectors that bring storage capacity metrics into BMC TrueSight Capacity Optimizationto ensure IT administrators that their storage infrastructure is properly sized for theircurrent and future needs.

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The BMC MarketZone Directprogram sells and supportsthird-party products thatcomplement and/or augment BMCsolutions. MarketZone Directproducts are available under BMClicense and support terms.

About BMC Software™BMC Software helps leading companies around the world put technology at the forefrontof business transformation, improving the delivery and consumption of digital services.From mainframe to cloud to mobile, BMC delivers innovative IT management solutionsthat have enabled more than 20,000 customers to leverage complex technology intoextraordinary business performance—increasing their agility and exceeding anythingthey previously thought possible. For more information about BMC Software, visit

www.bmc.com.

Bus ines s thrives when IT runs s marter,fas ter and s tronger. That’s why the mos tdemanding IT organizations in the worldrely on BMC Software acros s dis tributed,mainframe, virtual and cloudenvironments . Recognized as the leader inBus ines s Service Management, BMC offersa comprehens ive approach and unifiedplatform that helps IT organizations cutcos t , reduce ris k and drive bus ines sprofit . For the four fis cal quarters endedSeptember 30,2011, BMC revenue wasapproximately $2.2 billion.

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