• trouble ticket

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Issue tracking system

1 An issue tracking system (also ITS, trouble ticket system, support ticket,

request management or incident ticket system) is a computer software

package that manages and maintains lists of issues, as needed

by an organization

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Support automation - Types

1 *'Assisted Support Automation' is the software that enables support

personnel to remotely access their customers desktop or server for diagnostics and trouble ticket

resolution.

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Issue tracking

1 An 'issue tracking system' (also 'ITS', 'trouble ticket system,' 'support

ticket,' 'request management' or 'incident ticket system') is a

computer software package that manages and maintains lists of Issue (computers)|issues, as needed by an

organization

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Business activity monitoring - Key features

1 Some BAM solutions additionally provide trouble notification functions,

which allows them to interact automatically with the trouble ticket system. For example, whole groups of people can be sent e-mails, voice or text messages, according to the nature of the problem. Automated

problem solving, where feasible, can correct and restart failed processes.

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Granular configuration automation - Driving factors

1 The incident may be captured, monitored and the results reported using standardized forms, most of the time even using a help-desk or trouble tickets software system to automate it and sometimes even a

formal process methodology like ITIL

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Service assurance

1 * Trouble ticket management

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IBM Tivoli Storage Manager - Interface Products

1 * Power Administrator for TSMhttp://www.mm-it.at/en/tsmpoweradministrator_en.html - Complete and easy to use

GUI for administration, management, monitoring, reporting and error analysis of

TSM environments. Includes a report builder to define custom reports with many different performance elements. Capable of sending

SNMP traps and emails for new TSM messages, generated reports, and even

trouble tickets.

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Outline of Perl - Free software programmed in Perl

1 * OTRS - Open-source Ticket Request System. Free and open-source trouble ticket system software

package that a company, organization, or other entity can use to assign tickets to incoming queries

and track further communications about them.

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OTRS

1 'OTRS', an initialism for 'Open-source Ticket Request System', is a free software|free and

open-source software|open-source issue tracking system|trouble ticket system

software package that a company, organization, or other entity can use to

assign tickets to incoming queries and track further communications about them. It is a

means of managing incoming inquiries, complaints, support requests, defect reports,

and other communications.

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Event correlation - Events and event correlator

1 This tool is automatically fed with events originating from managed elements, monitoring tools, the

Trouble ticket system|Trouble Ticket System, etc

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Event correlation - Events and event correlator

1 Most event correlators can receive events from trouble ticket systems. However, only

some of them are able to notify trouble ticket systems when a problem is solved, which

partly explains the difficulty for Service Desk (ITSM)|Service Desks to keep updated with

the latest news. In theory, the integration of management in organizations requires the

communication between the event correlator and the trouble ticket system to work both

ways.

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Trouble ticket system

1 An 'issue tracking system' (also 'ITS', 'trouble ticket system,' 'support

ticket,' 'request management' or 'incident ticket system') is a

computer software package that manages and maintains lists of Issue (computers)|issues, as needed by an

organization

https://store.theartofservice.com/the-trouble-ticket-toolkit.html

FraLine - Projects

1 fraLine developed the fraDesk, a multi-user capable trouble ticket

system for coordinating and documenting customer requests,

incident reports or general processes based on division of labor. fraLine

uses this software in its own everyday routine. The fraDesk is free software and was presented at the CeBIT 2008 in Hanover, Germany.

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