Consultancy with a human touch

TripleYell, an introduction

  TripleYell Consultancy is an agency for middle-sized and large companies.

  The focus of is on the internal processes and the organization itself, and specifically on the human experience of all involved.

  The key values of TripleYell Consultancy are: insight, empathy, understanding and clarity

  A personalized and personal analysis will result in quick and concrete results, supported by management and employees.

  TripleYell Consultancy was founded in 2006 by Matthijs Groen, in Copenhagen, Denmark.

Filosophy

TripleYell Consultancy believes in:   Shortterm projects (< 3 months);

  Delivering quick and effective insight in the internal processes;

  A personal approach, with a focus on the human experience;

  A transparent visualization of reality, as perceived and understood by all stakeholders;

  Pragmatic and workable solutions for the entire organisation.

Experience

  TripleYell Consultancy has gained extensive experience in large improvement and development programmes, in the Netherlands and Scandinavia.

  Main Consultant in business improvement projects: the improvement of productivity and process efficiency.

  Principal Consultant in sales improvement programmes: improvement of the sales-preparation, sales-support and sales-reporting of large sales organisations.

  Main Analist in the defense team in a large arbitration

(in Luxembourg), between a software supplier and a European Holding.

  As Business Architect responsible in professionalization of the internal organization.

  In that same role, responsible for the blueprint of the system-, data-, information- and process architecture in mergers and acquisitions.

How can TripleYell help you?

  Consultancy in projects and programmes, with a focus on efficiency improvement and organizational development

  Restructurization of processes during and after reorganization.

  Large system implementations with extensive process changes

  Advice on the setup of the service organisation after mergers and acquisitions

  Professionalization of the service organisation (ICT, backoffice, production, customer service, etc.)

  Setup, implementation and improvement of the information architecture and policy.

Approach

  The name of Triple Yell is derived from its approach. This is a 3-step approach:

LOOK, LISTEN, LEARN.

  The steps are: 1.   LOOK – REALITY

Inventory of all processes and services, reports, costs and benefits. To obtain insight in the efficiency and productivty.

2.   LISTEN – EXPERIENCE How are processes controlled and operated, and how is this perceived and experienced by management and employees.

3.   LEARN – FUTURE Overview of changes and recommendations, derived from the results of 1 and 2, where the recommendations are checked on reality and applicability.

How does TripleYell approach your organization?

  TripleYell Consultancy performs its projects on site at the customer.

1.   LOOK – ‘reality’: gather information, through reports, information analysis and workshops.

2.   LISTEN – ‘experience’: meetings with managers and employees, and workshops with stakeholders.

3.   LEARN – ‘future’: problemsolving solutions, validated and checked.   Every phase is concluded with a presentation

and the delivery of support documentation.   Evaluation & aftercare: all projects are

concluded with an evaluation. Additional aftercare can be delivered.

  Throughout the project active participation and input is elementary from employees and management.. (This will be achieved primarily in (planned) meetings and workshops. And any hinder to regular operations will be kept to a minimum.)

What to expect?

  What can you expect?:

  Step 1: Brief description of processes (schematic overview and descriptions), including supporting information on productivity and efficiency.

  Step 2: Clear problem-statements, improvement areas and proposals and ideas.

  Step 3: Overview of all findings, with concrete, pragmatic and workable solutions, checked and supported by all stakeholders.

  What not to expect?:

  A massive report with an indepth analysis and models of your company and its processes.

  Proposals which require large investments, efforts and/or a long time to implement.

Why choose TripleYell?

  Why should you hire TripleYell Consultancy?

  Because TripleYell Consultancy:   Achieves results (ROI).   Is highly analytical and believes in

clear communication.   Is personal and involved in its

approach.   Creates confidence and trust for

all parties involved.   Advises in practical, shortterm

and applicable solutions.

Case 1 – Customer support

  Description: re-structurization of the customer service department.

  Objective: to increase productivity and customer satisfaction by implementing a one-stop-shopping principle.

  Duration: 4 months   Issues: re-assignment of process-

responsibility, training of employees, implementation of quality assurance and (quality) reports.

  Benefits: €600k, by reducing number of complaints and claims, and increasing quality (in aftersales processes).

Case 2: business improvement

  Description: corporate business development program

  Objective: improve the efficiency of the internal processes, reduction of operational cost, increase quality and quantity of the products.

  Duration: 1 year   Issues: re-assignment of

processresponsibility to the (new) owners, quality of products (what is quality?), information management and reporting structure.

  Benefits: €2 million, by reduction of operational costs.

Easy and quick: the Quick Scan

  You are intrigued, but you are not sure if it will fit your budget? And you are interested in the ROI of a possible improvement project?

  TripleYell Consultancy can provide insight in the possible improvements through a quick scan of your company.

  The quick scan is a high-level document that is assembled within 2 to 4 days, which will state the issues and areas that might be improved or modified.

  Part of the quick scan is an initial cost-benefit overview of the proposed areas.

  The quick scan usually comprises of 2-3 meetings and 1 workshop.

And now…

  Are you interested in what TripleYell can mean for your organization?

  Do you want more information on the approach, experience and background of TripleYell?

  Or do you want to make an appointment for a quick scan of your company?

  Please feel free to contact TripleYell. In a personal meeting all possibilities for cooperation can be discussed.

Thank you for your attention!

Matthijs Groen

Mobile: +31 653 78 4114

Email: matthijs@tripleyell.com www.tripleyell.com