40 Million Reasons to get involved:Making the most of your TripAdvisor presence

Nathan Clapton, General Manager, Business Listings TripAdvisor Master Class, Manchester4 November 2011

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Travel review web sites and hotel reviews on online travel agencies (OTAs) are among the most influential forces most frequently cited by travelers when shopping.

-PhoCusWright, Social Media in Travel, June 2010

Opportunity knocks

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Million

UU

’s

July 2010 Worldwide Uniques

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5000

10000

15000

20000

25000

30000

35000

40000

45000

July 2010 Worldwide UniquesM

illion

UU

’s

Source: Comscore, July 2010

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Europe17m

Europe17mNorth

America15.2m

North America15.2m

LATAM2.17mLATAM2.17m

APAC6.5mAPAC6.5m

Middle East&

Africa1.87m

Middle East&

Africa1.87m

Million

UU

’sGlobal traffic breakdown, with Europe at #1

Source: Comscore, July 2010

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UGC Fuels and Rules

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TripAdvisor reviews are largely positive

1 2 3 4 5

9% 8%11%

27%

45%

Percentage of all ratings, October 2010

Average score is 3.90

TripAdvisor Owners’ Centre:This is all FREE!!!!

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• Update your details

• Post photos & video

• Monitor & respond to reviews

• Solicit more reviews

• 200,000 registered owners (and growing)

Listing management tools

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Make the most of your listing

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Details – Your opportunity to optimize and differentiateYour opportunity to differentiate

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Photos & video – the more, the better

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Cities Sights Hotels, & more…

Mobile, with more than two million photos!

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Reviews + MarketMetrix

Benchmark against local competition

Management Responses:Have the FINAL say!

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Management response from owner/manager(Management representation)

Sep 24, 2010

Thank you so much for bringing to our attention the issue with your car. Just to clarify the parking garage is owned and operated by the City of Minneapolis and their outside contractor. Yes the hotel is located above the garage and guests are allowed to charge parking to their room. However none of the employees or parking revenues are shared with the hotel. I am so sorry to hear of this incident. We have a great working relationship with the City of Minneapolis and their parking contractor and we as well will voice our displeasure with how their employee handled your situation. Rest assured this is a very unusual circumstance and again offer our apologies.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Management response from owner/manager(Management representation)

Sep 9, 2010

Dear Robert800,

Thank you so very much for the lovely review. We are very delighted that you enjoyed your stay with us. It has been our goal to ensure that your stay is a Perfect 10. Your comment is very much appreciated.

Again, our sincerest thanks. We look forward in welcoming you back at the hotel.

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“People that lack taste and a life of their own should try to venture out into the real world instead of hiding behind a computer spewing meaningless factless verbiage.”

“Prove the date of your stay because such an incident has never been recorded in the archives of our Hotel. We regret that some customers spoil the time by writing negative comments for Hotels.”

But not this way…

Get TripAdvisor to work for you:Keep customers on your site with the help of TripAdvisor information

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Business Listings:The key to capturing more direct bookings

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Section: business listings

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Connect with our Mobile Audience

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“In the short time we have subscribed to Business Listings we have seen hits to our site increase significantly. It’s a great value for money marketing tool.”- ANDY COLE, OWNER, THE TWENTY ONE, BRIGHTON

Business Listings Testimonials

“Visits to our website have gone up a third…. In general, TripAdvisor drives almost as much business to our website as Google.” - ATHOLE GUEST HOUSE, BATH, UK

“TripAdvisor Business Listings is an integral part of our strategy to reach potential guests. Since we began listing our email address, phone number and website link on TripAdvisor, we’ve seen bookings increase and remain strong.”-JANE, UNION STREET INN, SAN FRANCISCO

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Business Listings Testimonials

“Business Listings has been fantastic; now people know exactly where to reach us.  Our business has increased by 50% -- so much that it’s almost impossible to keep up with the calls and emails.  We’re referring 20-30 people each day to other properties. We think Business Listings are an exceptional value for the money.”

-JANICE & JAMES MONAGHAN, OWNERS, BAY TREE HOUSE BED & BREAKFAST

LONDON, ENGLAND

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The Future is Digital:Be a part of it!

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TripAdvisor

Expedia

Booking.com

Lastminute.com

Thomson

Thomas Cook

Late Rooms

First Choice

Cheap Flights

Travel Supermarket

Yahoo! Travel

Teletext

MSN Travel

Kayak

Holiday Watchdog

Travelzoo

Virtual Tourist

Lonley Planet

Telegraph Travel

Travelpod

Guardian Travel

0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 5,000

4,5923,429

3,2262,881

2,7232,211

2,0972,051

1,8351,640

1,1291,039924

823786

664514

Source: Comscore July 2010

TripAdvisorThe Biggest Travel Site In The UK

TripAdvisor is:+17% of the travel market+34% larger than Expedia+32% up YoY

TripAdvisor: The UK’s largest travel site

• Phone– 020 3318 5019 or 0800 098 8460 (free phone)

• Email– ownerhelp@tripadvisor.com

• TripAdvisor Help Centre– Opportunity to discuss individual questions after the event

How can we help?