Trimble Global Services Division

Where we are

North America EMEA APAC–Westminster, Colorado –Raunheim and Hohenkirchen, Germany –Shanghai and Beijing, China; –Dayton, Ohio –Fontenay-sous-Bois, France –Christchurch, New Zealand; –Corvallis, Oregon –Danderyd, Sweden –Brisbane, Australia; –Sunnyvale, California –Hook, UK –Singapore

–Dubai, UAE

While a business area is focused on providing a world class product to meet an industry segment’s needs, Global Services is striving to help your customer use and maintain the product more efficiently.

Training: • On-line, instructor lead, and on the fly• Certified Trainer Program for Dealers

Support: • Technical Support• Installations• Software Maintenance Agreements and Upgrades• Hardware Extended Warranties

Service:• Repair• Calibration and Inspection• Service Provider Training and Certification• Service Parts and Tools

Our portfolio

Trimble Protected– Hardware Extended Warranties– Software Maintenance Agreements– Service Repair

Trimble Training and Support Solutions– Customer self-help portal (Trimble Solution Center)– Preferred and Remote Support: fee based

end-user support– Online and instructor led training (Trimble Learning Center)– Trimble Assistant: application for Distribution Partners to develop

remote support

Refurbished Instruments

Our customers Trimble Distribution Partners Strategic Key Accounts End-Users Trimble internal divisions

Trimble Survey Spectra/Nikon SurveyHeavy & Highway Building Construction

Mapping & GIS InfrastructurePower, Process, & Plant Construction Services

Mobile Computing Systems

How we support the business areas Technology & Tools:

– Trimble Assistant – Trimble Knowledge Network Learning Center – Trimble Solution Center– Automatic Call Distribution systems

Resources:– Flexible staffing (technical and admin)– Instrument repairs centers in Shanghai, Raunheim, Dayton

Expertise and Services in: – Training– Customer Support – Installation Services – Instrument Repairs

Demos Trimble Assistant Flash Demo at

www.trimble.com/trimbleassistant Trimble Knowledge Network Demo at

www.trimble.com/tkn Trimble Knowledge Network Solution Center

at http://tknsc.trimble.com Chinese Trimble Knowledge Network Solution

Center at http://cnsc.trimble.com Learn more at www.trimble.com/globalservices

Questions?