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QUALIFICATION SPECIFICATION

Working as a Door Supervisor within the Private Security Industry

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1. QualificationOverview ....................................................................4

2.AbouttheQualification ....................................................................5

3.OfferingtheQualification ................................................................6

3.1 Requirements for Centres ............................................................................6

3.1.1 The Qualification Approval Process .............................................................. 6

3.1.2 Teaching and Learning Resources ................................................................ 7

3.1.3 Delivery ........................................................................................................... 7

3.1.4 Staffing Requirements ................................................................................... 9

3.1.5 Training Venues ............................................................................................ 10

3.1.6 Examination Venues .................................................................................... 11

3.1.7 Record Keeping ............................................................................................ 12

3.2 Entry Requirements for Learners ..............................................................12

3.3 Rules of Combination ..................................................................................13

3.4 Exemptions ..................................................................................................13

4. Assessment ...................................................................................14

4.1 Assessment Methods ..................................................................................14

4.2 Examination Invigilation ..............................................................................15

4.3 Assessment Requirements for the Physical Intervention Skills within the Private Security Industry Unit .................................................. 17

4.4 Special Arrangements for Learners with Particular Requirements ........18

5. Quality Assurance ..........................................................................18

5.1 Audit of Centre Recognition ......................................................................18

5.2 Internal Quality Assurance .........................................................................19

5.3 External Quality Assurance ........................................................................19

6. Progression Opportunities .............................................................20

7. Unit Content .................................................................................. 21

Appendix 1: Role Play .........................................................................26

Contents





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1. QualificationOverview

OFQUAL QUALIFICATION NUMBERS

601/4686/2 LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry

Laser Learning Awards is an awarding organisation regulated by Ofqual, the regulator of qualifications, examinations and assessments in England.

PURPOSE AND AIM OF QUALIFICATIONS Pre-requisite for those seeking to work as a door supervisor in the private security industry.

WHO IS IT FOR? New entrants to the sector without a previous award/qualification conferring full or partial exemption.

ENTRY REQUIREMENTS

Minimum age 18.

Learners must be able to communicate in English (oral and written) and Centres must have procedures in place for establishing the learners’ competence in the use of the English language. Learners should as a minimum have English language skills equivalent to:

• a B1 level qualification on the Home Office’s list of recognised English tests and qualifications • an ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern

Ireland • an ESOL qualification at Scottish Credit and Qualifications Framework level 5 awarded by the

Scottish Qualifications Authority (SQA) and taken in Scotland • Functional Skills Level 1 in English • SQA Core Skills in Communication at Scottish Credit and Qualifications Framework Level 5 • Essential Skills Wales Communication Level 1

UNITS

To achieve the qualification, the learner must achieve all of the following four units:

• Working within the Private Security Industry (K/616/0273)• Working as a Door Supervisor within the Private Security Industry (J/616/0944)• Conflict Management within the Private Security Industry (Y/506/7125)• Physical Intervention Skills within the Private Security Industry (Y/616/0978)

ASSESSMENT Assessment is by multiple choice examination and practical demonstration.

DATES

Operational Start Date: 1 January 2015

Operational End Date: 31 March 2021

TO DELIVERCentres must meet SIA/Trident Awards’ requirements for centre recognition and qualification approval. Requirements include those around teaching and learning resources, staffing, course and examination venues, record keeping, delivery, assessment, and quality assurance.





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2.AbouttheQualificationA Level 2 Award for Working as a Door Supervisor within the Private Security Industry is a pre-requisite for those seeking to work as a door supervisor in the private security industry (PSI).

Under the terms of the Private Security Industry Act (2001) individuals working in specific sectors of the private security industry must be licensed by the Security Industry Authority (SIA). One criterion for obtaining a licence is the achievement of a licence-linked qualification. The LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry provides full coverage of the competences specified by the SIA and therefore meets its requirements for a licence-linked qualification.

A Door Supervisor licence is required if manned guarding activities are undertaken in relation to licensed premises, except where the activity only involves the use of CCTV equipment or falls within the definition of cash and valuables in transit or close protection. Licensed premises are those open to the public at times when alcohol is being supplied for consumption, or regulated entertainment is being provided.

The LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry qualification is suitable for any new entrant to the sector without a previous award/qualification conferring full or partial exemption.

Successful learners will:

• Know the main characteristics of the Private Security Industry;

• Understand legislation as it applies to the individual in carrying out a licensable activity;

• Understand the importance of safe working practices to comply with legal requirements;

• Understand fire procedures in the workplace;

• Understand emergencies and the importance of emergency procedures;

• Understand the importance of communication skills and customer care;

• Understand the role and objectives of a door supervisor;

• Understand civil and criminal law relevant to a door supervisor;

• Understand searching relevant to a door supervisor;

• Understand powers of arrest relevant to a door supervisor;

• Understand drug-misuse issues and procedures relevant to the role of a door supervisor;

• Understand incident recording and crime scene preservation relevant to the role of a door supervisor;

• Understand licensing law and social responsibility relevant to the role of a door supervisor;

• Understand emergency procedures which should be followed by a door supervisor;

• Understand how a door supervisor can help to keep vulnerable people safe;

• Understand queue management and venue capacity responsibilities relevant to a door supervisor;

• Understand the principles of conflict management appropriate to their role;

• Understand how to recognise, assess and reduce risk in conflict situations;

• Understand how to communicate in emotive situations to de-escalate conflict;





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• Understand how to develop and use problem solving strategies for resolving conflict;

• Understand good practice to follow after conflict situations;

• Understand physical interventions and the implications of their use;

• Understand how to reduce the risk of harm when physical intervention skills are used

• Be able to use non-aggressive physical skills to protect yourself and others;

• Be able to use non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills;

• Understand good practice to follow after physical interventions.

The qualification is mapped to relevant National Occupational Standards (NOS) developed by Skills for Security.

Please note that the legal systems and laws of Scotland and Northern Ireland differ from that of England and Wales. If delivering in Scotland or Northern Ireland, both local law and English law must be delivered.

Trident Awards and the SIA advises that operatives and their employers remain responsible for operatives to familiarise themselves with the laws and legal systems relating to the area in which they will be working.

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3.OfferingtheQualification

3.1 REQUIREMENTS FOR CENTRES

To offer this qualification through Trident Awards, a Centre must be:

• a Recognised Trident Awards or LASER Awards Centre (with all trainers and venues approved);

• approved to offer the LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry, see 3.1.1;

• prepared to allow representatives from the SIA, Ofqual, Trident Awards and if necessary, other authorities, to inspect and/or audit training venues, delivery, and/or assessment, in order to ensure consistent quality of delivery.

3.1.1 THE QUALIFICATION APPROVAL PROCESS

Most Centres will have completed the Qualification Approval Process to allow them to offer the LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry qualification as part of their application to become a Recognised Centre. Recognised Trident Awards or LASER Centres can complete forms CR1, CR2 and CR4 at any time to seek approval to offer the Door Supervision qualification. A CR5 form must be completed to gain approval if any part of the qualification is to be delivered as distance or flexible learning.





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The Qualification Approval Process seeks to establish that Centres have in place:

• experienced and qualified trainers that meet the regulatory bodies’ requirements;

• training and examination venues that meet the regulatory bodies’ requirements;

• arrangements for establishing learners’ competence in the use of the English language (oral and written);

• suitable teaching and learning resources.

3.1.2 TEACHING AND LEARNING RESOURCES

The Centre should have access to an appropriate range of teaching/learning materials, including:

• a course programme including an Approved Physical Intervention Programme (see SIA website: www.sia.homeoffice.gov.uk);

• tutor briefing notes;

• student hand-outs;

• visual aids;

• images (photos and/or drawings) of the taught techniques for Physical Intervention Skills.

Distance learning may be used to deliver the following content only:

• nine hours learning for the unit Working within the Private Security Industry (K/616/0273);

• 30 minutes of learning in preparation for the unit Conflict Management within the Private Security Industry (Y/506/7125);

• three hours learning in preparation for the unit Physical Intervention Skills within the Private Security Industry (Y/616/0978).

Trident Awards provides a PDF copy of the unit content for each of the units within this qualification free of charge on the secure area of its web site. This represents the basic unit content which must, as a minimum, be taught to learners, but this must be expanded upon by tutors and further/more detailed content delivered.

3.1.3 DELIVERY

The unit Conflict Management within the Private Security Industry must be delivered before the unit Physical Intervention Skills within the Private Security Industry.

A Minimum Contact Hours (MCH) value is stipulated by the SIA for each unit. These values are specified in the table below. The SIA defines the minimum contact hours as ‘time where the learner is in the same room as the tutor and receiving training or undertaking assessment. This time does not include:

• Breaks in the delivery of the course;

• Checking ID.

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http://www.sia.homeoffice.gov.uk

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Each day should not exceed eight hours of learning. For the delivery of this qualification the SIA recognises that ONE day only, may be eight and a half hours to accommodate the assessment arrangements.

ItisanSIAstipulationthatthe32.5MCHrequiredmustbedeliveredoveraminimumof4daysifdistancelearningisused,withamaximumof8hoursperday(withtheexceptionofonedaywhichmaybe8.5hours).

From 1 May 2018

The SIA stipulates that face to face delivery must be a minimum of 6 days when distance learning materials are not being used. The minimum 45 hours delivery requirement is unchanged. Where distance learning is being used the number of days’ face to face training remains at 4 days. Distance learning is a delivery option that is available to centres, it is not compulsory. All centres using distance learning as a delivery method must gain prior approval from Trident Awards before commencing delivery.

It is a requirement that centres can demonstrate that they are providing the MCH as required by SIA and that the SIA Total Learning Hours are also met.

AdditionalRequirementsfor,andRestrictionson,theDeliveryofPhysicalInterventionSkillsTraining

Only those physical intervention programmes that appear on the SIA website on the list ‘Physical InterventionSkills:TrainerTraining’ can be used to train learners registered to achieve the licence-linked physical intervention unit.

Every trainer, training programme, and venue used to deliver and assess this unit must be approved by Trident Awards. See Section 3.1.4.

During the delivery of physical intervention skills training, there must be access to:

• staff with first aid at work qualifications;

• first aid equipment;

• drinking water;

• an emergency telephone.

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UNIT NUMBER UNIT NAMEMINIMUM CONTACT

HOURS

SIA MAX PERMITTED DISTANCE

LEARNING HOURS

SIA TOTAL LEARNING

HOURS

K/616/0273 Working within the Private Security Industry 1 9 10

J/616/0944 Working as a Door Supervisor within the Private Security Industry

12 None 12

Y/506/7125 Conflict Management within the Private Security Industry 7.5 30 minutes 8

Y/616/0978 Physical Intervention Skills within the Private Security Industry

12 3 15

32.5 - 45





https://www.sia.homeoffice.gov.uk/Pages/training-trainer-training.aspx


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Learners must be provided with safety information prior to attending physical intervention training. This must include:

• informing them that physical activity will be involved and that this carries risk;

• what is expected from them in terms of behaviour;

• what they should wear;

• what they should do if they have any concerns about their health or fitness to participate in this training.

In line with general insurance requirements, the minimum for a centre offering physical intervention skills training is:

• Employer’s liability;

• Public liability;

• Professional indemnity.

To ensure that the insurance cover is ‘fit for task’, it should actively specify inclusion of the activities being carried out. In this case under ‘business activity’ on the insurance documentation it must state cover for ‘training in physical intervention’. Evidence of insurance details must be available to representatives from Trident Awards prior to centre recognition being granted. It is the centre’s responsibility to ensure that their insurance remains valid and current. This level of insurance cover is mandatory for centres and individual trainers delivering physical intervention training. Where the individual tutor does not hold their own cover, the centre must ensure its insurer is aware of this and extended cover secured where necessary. Documentation should clearly detail the cover for trainers.

SIA regulations state that only Centres who are approved to offer the full qualification may offer the Physical Interventions Skills unit as a standalone unit, and that this unit may only be delivered as a standalone unit under the following conditions:

• Learners need to hold a current SIA licence in one of the following: Door Supervision, Security Guarding, Vehicle Immobilising or Close Protection. or;

• Learners need to have the relevant SIA licence-linked certificate/qualification which is under three years old in one of the following: Door Supervision, Security Guarding, Vehicle Immobilising or Close Protection.

See also Additional Criteria for Trainers Delivering Physical Intervention Skills Training (3.1.4 below), and Additional Venue Criteria for Delivery of Physical Intervention Skills Training (3.1.5 below).

3.1.4 STAFFING REQUIREMENTS

All Trainers delivering learning leading to this qualification must either have achieved the Level 3 Award in Education and Training or a teaching or training qualification at SVQ Level 3 (or equivalent), which has been accredited by SQA/QCA/Ofqual or validated by a HEI, or equivalent such as:

• Level 3 Preparing to Teach in the Lifelong Sector (PTLLS), Level 4 Certificate in Teaching in the Lifelong Learning Sector (CTLLS), or Level 5 Diploma in Teaching in the Lifelong Learning Sector (DTLLS)

• Certificate in Education

• Post Graduate Certificate in Education (PGCE)





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• SVQ Levels 3 and 4 in Learning and Development

• Scottish Training Qualification for Further Education (TQFE)

• Professional Graduate Diploma in Education (PGDE).

Trainers must all:

• be fully competent in training/facilitation skills;

• demonstrate that they have the necessary experience, knowledge and understanding of the sector in which they are providing training;

• demonstrate that they are taking sufficient steps to keep their occupational expertise up to date. Suitable steps would include attendance at relevant conferences and seminars, and continuing work experience in the sector;

• demonstrate evidence of professional development in the sector which should include the equivalent of at least thirty hours every year spent in a combination of training, increasing professional knowledge through other means, or working in the industry.

Trainers new to the sector must:

• have three years’ front-line operational experience in the last ten in the UK, relevant to the qualifications that they are delivering. Note this experience should have been gained in the UK and must be a role within the private security industry or a specific role that can be mapped to the requirements of the private security industry.

AdditionalCriteriaforTrainersDeliveringConflictManagementTraining

All trainers delivering scenario-based conflict management training must:

• have received relevant training;

• hold a qualification at or above NQF/QCF Level 3 in The Delivery of Conflict Management Training.

AdditionalCriteriaforTrainersDeliveringPhysicalInterventionSkillsTraining

All trainers delivering physical intervention skills training must hold all of the following:

• a suitable teaching/training qualification (see above);

• a suitable Level 3 or above qualification in conflict management training (see above);

• a Level 3 Award for Deliverers of Physical Intervention Training in the Private Security Industry;

• a current certificate (updated annually) from an SIAapproved Level 3 programme provider that confirms the trainer’s ability to deliver the skills in that approved Level 2 programme.

There must be one trainer to a maximum of 12 learners for delivery of practical physical intervention skills.

3.1.5 TRAINING VENUES

Training must be undertaken in an environment appropriate and equipped for training and learning, compliant with current Health and Safety requirements.






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The course should be conducted at a location that has dedicated training rooms, and the venue must be suitable for scenario based learning. The training rooms must be equipped with suitable visual aid equipment (ideally to be compatible with Microsoft PowerPoint software) and tables, chairs etc. Where facilities for Microsoft PowerPoint are not available, OHP slides or acetates are acceptable options, provided they are of an adequate size for visibility.

AdditionalVenueCriteriaforDeliveryofPhysicalInterventionSkillsTraining

Centres must have risk assessed all venues for their suitability of conducting physical intervention training. Venues must be assessed for each training episode and centres are responsible for maintaining and updating assessment documentation. Centres are required to have in place a policy and procedures in relation to risk assessment.

The trainer must ensure that the learners have adequate space to demonstrate practical techniques safely within the training venue. The room used for training must be large enough for the number of learners and must not be cluttered with furniture and other obstacles. As a guide, there should be an unobstructed area of approximately 2x2 metres per person, including the trainer, which gives the necessary space for movement and activity. Any room that has furniture stacked in it should have a metre’s safety area between the stacked furniture and the practice area. Whilst the length and width of rooms may vary, there should be no less than four metres in either length or width. With regard to ‘L’ shaped rooms, it is important that the trainer should have a clear sight of learners practicing at all times. If the room to be used does not meet these specifications, the number of learners must be reduced accordingly, or a suitable alternative found before training commences.

A minimum of three stairs must be available for the demonstration of escorting an individual up and down stairs.

3.1.6 EXAMINATION VENUES

Centres must ensure that examinations take place in a suitable assessment environment.

This means that:

• invigilation can only be carried out by an individual that does not have an interest in any of the learners undertaking the qualification. This means that a trainer may not invigilate learners taking the examination for the subject(s) which the trainer has delivered;

• any room in which an examination is held must provide learners with appropriate conditions for taking the examination. Attention should be given to conditions such as heating, lighting, ventilation and the level of outside noise;

• display material, such as posters, wall charts, information leaflets, which might be helpful to learners must not be visible in the examination room;

• a reliable clock (or other suitable time keeping device, for example, time displayed via a computer screen) must be visible to each learner in the examination room. The clock/display must be large enough for all learners to read clearly;

• the following items must be on display in the examination room:

- a poster advising learners that all electronic devices must be switched off and placed at the front (or back) of the room;





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- examination notice for learners;

- centre appeals procedure;

- emergency/evacuation procedures.

• there must be a sign, clearly visible to others in the building, that an examination is taking place;

• information must be visible to all learners showing the Centre number, Run ID and the start and finish times of the examination;

• seating arrangements must prevent learners from overlooking the work of others, to prevent cheating or collusion. In particular, the minimum distance in all directions from centre to centre of learners’ chairs must be 1.25 metres;

• all learners must be seated facing the same direction;

• for written examinations, each learner should have a separate desk or table large enough to hold question papers and examination response sheets. Candidates who are not seated at individual desks must be far enough apart (minimum 1.25 metres) so that their work cannot be seen by, and contact cannot be made with, other learners;

• for computer-based examinations, the room layout must be planned to prevent screens being read by other learners; there must be at least 1.5 metres from the centre of each screen to the centre of the next screen; the clock must be displayed on every computer screen in use; a trained administrator must be available during the examination to deal with any technical queries that may arise;

• there must be space for the invigilator to sit.

Centres are required to maintain records of how examination venues meet these criteria, which must be made available to Trident Awards on request. False or misleading statements by Centres in respect of examination venues may result in immediate suspension or withdrawal of Centre Recognition, and examination papers may be declared void.

Trident Awards reserves the right to make spot checks (otherwise known as ‘unannounced visits’) to any training or examination days.

Only approved rooms can be used, and Trident Awards must be made aware of the exact venue, including room number, in advance. Substitutes may not be used, unless there has been an emergency, such as a fire, in which case Trident Awards must be informed immediately, and before the examination begins.

3.1.7 RECORD KEEPING

Centres must have robust systems in place for the recording of learner training, examinations and achievements. This includes the retention of learner photographs and signatures, for a period of six years, in case of enquiry relating to learner identity.

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3.2 ENTRY REQUIREMENTS FOR LEARNERS

The minimum age for access to the qualification is 18 years (the minimum age for an SIA licence is also 18).

No specific prior learning, experience and/or qualifications are required for learners undertaking the LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry.





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However, learners will need to:

• be able to communicate in English (oral and written). Learners should as a minimum have English language skills equivalent to:

- a B1 level qualification on the Home Office’s list of recognised English tests and qualifications

- an ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern Ireland

- an ESOL qualification at Scottish Credit and Qualifications Framework level 5 awarded by the Scottish Qualifications Authority (SQA) and taken in Scotland

- Functional Skills Level 1 in English

- SQA Core Skills in Communication at Scottish Credit and Qualifications Framework Level 5

- Essential Skills Wales Communication Level 1;

• read and/or interpret given tasks;

• produce answers that are clear, logical and understandable if required to;

• organise relevant information clearly and coherently if required to;

• make decisions based on underpinning knowledge.

Trident Awards’ approval and quality assurance arrangements for Centres delivering the qualification establish that learners have access to appropriate literacy and/or numeracy support where this is identified as an individual skill’s need, ensuring that the knowledge and skills requirement for the qualification can be met.

3.3 RULES OF COMBINATION

To be awarded the LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry qualification the learner must achieve all of the following four units, totalling six credits:

(Unit content is located at the end of this document.)

3.4 EXEMPTIONS

Learners may be able to claim exemption against unit achievement, subject to meeting the requirements stipulated in the exemption policy published on the SIA website. Full details can be obtained at SIA Website

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UNIT NUMBER UNIT NAME LEVEL CREDIT

K/616/0273 Working within the Private Security Industry 2 1

J/616/0944 Working as a Door Supervisor within the Private Security Industry 2 1

Y/506/7125 Conflict Management within the Private Security Industry 2 1

Y/616/0978 Physical Intervention Skills within the Private Security Industry 2 2





https://www.sia.homeoffice.gov.uk/Pages/training-qualifications.aspx

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4. Assessment

4.1 ASSESSMENT METHODS

This qualification is partly assessed through multiple choice tests, and partly through practical demonstration.

The following units are assessed through externally set, externally marked multiple choice examination papers:

• Working within the Private Security Industry;

• Working as a Door Supervisor within the Private Security Industry;

• Conflict Management within the Private Security Industry.

Learners must also take part in a role play for the following units - see Appendix 1 for details:

• Working as a Door Supervisor within the Private Security Industry;

• Conflict Management within the Private Security Industry.

The following unit is partly assessed by an externally set, internally marked multiple choice examination paper, and partly assessed by observation of practical demonstration:

• Physical Intervention Skills within the Private Security Industry.

The following table summarises the assessment methodology for each unit.

Assessments are externally set by Trident Awards, against the requirements detailed in the assessment criteria for each unit.

UNIT ASSESSMENT METHOD DURATION ACHIEVEMENT REQUIRED

Working within the Private Security Industry (K/616/0273)

Externally marked multiple choice examinations. 40 questions.

60 minutes 70%

Working as a Door Supervisor within the Private Security Industry (J/616/0944)


70 minutes 70%

Conflict Management within the Private Security Industry (Y/506/7125)


30 minutes 70%

Physical Intervention Skills within the Private Security Industry (Y/616/0978)

Knowledge: Externally set, internally marked multiple choice examinations. 23 questions.

Skills: Observation of practical demonstration.

40 minutes 100%





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Assessment must take place at a venue that meets the requirements of ‘examination venue criteria’ detailed in Section 3.1.6, using the assessments set by Trident Awards, and must be carried out in accordance with the policy, standards and regulations specified by the SIA in its document ‘Introduction to Learning Leading Towards Licence-Linked Qualifications’ and Trident Awards assessment requirements (further information can be found on the secure section of the Trident Awards website: www.trident-awards.org.uk).

Completed assessments (with the exception of assessments for the Physical Intervention unit) are submitted by the Centre for external marking by Trident Awards. Assessment records for the Physical Intervention unit must be retained by the Centre for a period of three years and must be available for inspection when requested by Trident Awards.

Assessment results are issued by Trident Awards to the Recognised Centre.

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4.2 EXAMINATION INVIGILATION

Please see also the Trident Awards Examination Handbook (available from the secure section of the Trident Awards website, www.trident-awards.org.uk).

The requirements within this section 4.2 apply to the following units within this qualification:

Please see section 4.3 below for requirements relating to the Physical Intervention Skills within the Private Security Industry unit.

WhoCanInvigilate

Recognised Centres must ensure that invigilation is carried out by a person who has not prepared the learners for the examination. This means that the trainer must not act as the examination invigilator for the subject they have delivered and must not be present in the examination room.

It is the responsibility of the Centre to:

• ensure that invigilators have read the Trident Awards Centre Handbook and Examination Handbook.

• appoint examination invigilators, who must make sure that the examination is conducted according to regulatory requirements;

• ensure that all invigilators are responsible adults, appropriately trained in their duties.

At least one invigilator must be present for groups of up to 30 candidates. When only one invigilator is present, they must be able to summon help easily, without leaving the examination room and without disturbing learners.

UNIT NUMBER UNIT NAME LEVEL CREDIT

K/616/0273 Working within the Private Security Industry 2 1

J/616/0944 Working as a Door Supervisor within the Private Security Industry 2 1

Y/506/7125 Conflict Management within the Private Security Industry 2 1





http://www.trident-awards.org.uk


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RoleofInvigilators

The examination invigilator is the person in the examination room with responsibility for conducting a particular examination session in the presence of learners. Invigilators have a key role in upholding the integrity of the examination process.

The role of the invigilator is to ensure that examinations are conducted in accordance with laid down instructions, in order to:

• ensure that all learners have an equal opportunity to demonstrate their abilities;

• ensure the security of the examination question papers and completed response sheets, before, during and after the examination;

• prevent possible learner malpractice;

• prevent possible administrative failings;

• ensure that the SIA identity requirements are adhered to.

Invigilatorsmust:

• read the Trident Awards Centre Handbook and Examination Handbook prior to invigilating;

• be appropriately trained in their duties;

• give all their attention to conducting the examination properly;

• be able to observe each learner in the examination room at all times;

• be fully conversant with the SIA requirements for confirming learner identity;

• inform the head of the Centre if they are suspicious about the security of examination papers, completed response sheets, or any other issue that threatens the integrity of the examination process. In such cases, the head of the Centre must inform Trident Awards immediately and send a full written report within five working days of the suspicion arising.

Invigilatorsmustnot:

• carry out any other task whilst invigilating (for example do other work or use an electronic device) in the examination room.

Examination Management

The Examination Handbook (available from the secure section of the Trident Awards website, www.trident-awards.org.uk) provides detailed guidance for Centres on the following areas of examination management:

• keeping examination papers in a secure safe (not a filing cabinet);

• having written policy on the safe transportation of examination papers to all delivery sites;

• starting the examination;

• during the examination;

• summoning help during an examination;

• learners who arrive late;

• leaving the examination room;







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• ending the examination;

• completing the documentation and checking identities;

• malpractice;

• emergencies.

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4.3 ASSESSMENT REQUIREMENTS FOR THE PHYSICAL INTERVENTION SKILLS WITHIN THE PRIVATE SECURITY INDUSTRY UNIT

The Physical Intervention Skills within the Private Security Industry unit is partly assessed by multiple choice questioning using an externally set, internally marked question paper, and partly assessed by observation of practical demonstration.

Knowledge

The knowledge element of this unit is assessed using an externally set, internally marked multiple choice question paper. Appropriate assessment records must be retained by the Centre for a period of six years and made available for external quality review.

Practical Skills

Who Can Assess the Practical Skills?

It is acceptable for learners to be assessed by the person that has delivered the training, providing this trainer has been approved by Trident Awards to deliver the Physical Intervention Skills within the Private Security Industry unit.

TimingofthePracticalAssessment

Each practical assessment is undertaken on an on-going basis during the training of the physical intervention skills.

LearnerBriefingforthePracticalAssessment

Prior to the start of the assessment learners should be briefed and advised of the requirements of the on-going practical skills assessment (assessors may, if they wish, provide learners with a copy of the Observation Assessment Sheet). The assessor should clearly explain to the learner that all the practical skills must be demonstrated to the required standard.

ResultsforthePracticalAssessment

The assessor will be required to use their professional judgement in deciding whether each of the practical skills have been demonstrated to the required standard, and should refer to the assessment criteria detailed on the Observation Assessment Sheet.





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Learners can be marked as having achieved the required standard if the assessor considers that the activity was demonstrated to such a standard that it could be carried out unsupervised. It is not acceptable for the assessor to make assumptions that although the skill was not demonstrated to the required standard on this occasion, the learner could do it in the future under non-assessed conditions.

The assessor must mark either that the criteria has been met, or not met, in the box beside each skill on the Observation Assessment Sheet.

Feedback

At the completion of the practical skills assessment, the assessor must inform the learner of the result of the assessment. Both the assessor and the learner must sign the Observation Assessment Sheet. This should be done after the assessor comments section has been completed by the assessor, and the learner has had the opportunity to read the assessor’s comments and add their own comments if required.

4.4 SPECIAL ARRANGEMENTS FOR LEARNERS WITH PARTICULAR REQUIREMENTS

Please see the Trident Awards ‘Access to Fair Assessment Policy and Procedure’, which can be found here.

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5. Quality AssuranceAll Centres wishing to deliver this qualification, or units of the qualification, will need to demonstrate the ability to manage and deliver the units and/or the qualification, including adherence to quality assurance regulations.

Trident Awards will provide guidance and give support to Centres delivering the qualification.

Trident Awards’ standard quality assurance arrangements and requirements will apply and include the following:

• internal quality assurance of assessment decisions and processes, where appropriate;

• external quality review and assurance.

5.1 AUDIT OF CENTRE RECOGNITION

The Trident Awards Quality Reviewer will review the Centre against the conditions for recognition and will sample a range of Recognised Centres to ensure continuing compliance with the regulatory requirements for the delivery and assessment of the qualification.

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http://www.trident-awards.org.uk/content2.asp?id=131

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5.2 INTERNAL QUALITY ASSURANCE

Each Centre must have in place an effective internal quality assurance system to ensure assessment practices are regularly reviewed and evaluated to confirm learner achievement. These will be monitored and reported on by the Trident Awards Quality Reviewer.

Internal quality assurance arrangements must include as a minimum all of the following in relation to the assessment of the Physical Intervention Skills within the Private Security Industry unit:

• an identified individual responsible for co-ordinating internal quality assurance;

• a planned structure for internal quality assurance that incorporates all of the Centre’s provision;

• an agreed and published annual timetable for internal quality assurance, including internal quality assurance meetings;

• clear and documented roles and responsibilities for all those involved;

• a forum for discussion of borderline cases and good practice in assessment, where appropriate;

• sampling of assessment tasks and assessed work, where appropriate;

• standardisation of assessed work, where appropriate;

• full and clear records and action plans in relation to internal quality assurance;

• regular evaluation of internal quality assurance.

5.3 EXTERNAL QUALITY ASSURANCE

Quality Reviewers are appointed by Trident Awards and are conversant with the subject area and the assessment requirements for the qualification.

The role of the Quality Reviewer includes the following:

• audit of the Centre Recognition process;

• sampling of Centres and their delivery and assessment facilities and practice;

• monitoring internal quality systems and the sampling of assessment outcomes and recording;

• ensuring that assessment processes operate satisfactorily;

• promoting best practice.

Key responsibilities of the Quality Reviewer:

• ensuring compliance with the qualification specification and assessment requirements;

• ensuring recognised Centre procedures are followed;

• assessing the quality of the learner experience;

• scrutinising internal monitoring activity;

• reporting to Trident Awards on the outcomes of external scrutiny in relation to the operation of the marking scheme and the maintenance of standards;

• verifying achievement for unit and qualification certification.





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Trident Awards will monitor and report on the operation of the licence-linked examination administrative and assessment processes and marking procedures (where appropriate) through a process of verification. This will include sampling a selection of training courses leading to the qualification, to ensure that trainer authenticity, assessment and marking procedures and completion of paperwork conform to agreed standards. A report will be produced by the Quality Reviewer and any discrepancies recorded and scrutinised as part of the quality review process by Trident Awards.

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6. Progression OpportunitiesThe LASER Level 2 Award for Working as a Door Supervisor within the Private Security Industry is a pre-requisite for employment within the private security industry and enables progression to employment as a door supervisor once an SIA licence has been issued. It may also promote employment in other sectors, or offer opportunities for further training or study.

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7. Unit Content

6 LEARNING OUTCOMES THE LEARNER WILL...

ASSESSMENT CRITERIA THE LEARNER CAN...

1. Know the main characteristics of the Private Security Industry.

1.1 Identify the key purposes of the private security industry.1.2 State the functions of the Security Industry Authority (SIA).1.3 Identify standards of behaviour required of a security operative.1.4 Identify different sectors within the private security industry.1.5 Identify the benefits of linking with crime reduction initiatives.

2. Understand legislation as it applies to the individual in carrying out a licensable activity.

2.1 Identify the differences between Civil and Criminal Law.2.2 State the main aims of the Private Security Industry Act 2001.2.3 Identify key legislation relating to promoting equality and diversity in the workplace.

3. Understand the importance of safe working practices to comply with legal requirements.

3.1 State the importance of health and safety in the work environment.3.2 State the meaning of ‘duty of care’.3.3 Identify the responsibilities of employees, employers and the self-employed under Health and

Safety at work legislation.3.4 Identify methods for safe manual handling.3.5 Recognise ‘risks’ in relation to Health and Safety at work.3.6 State how to minimise risk to personal safety and security.3.7 Identify typical workplace hazards.3.8 Identify safety signs and signals.3.9 State reporting procedures for Health and Safety accidents and incidents.3.10 Identify who to contact in first aid situations.

4. Understand fire procedures in the workplace.

4.1 Identify basic fire safety measures.4.2 Identify the elements that must be present for fire to exist.4.3 Identify classifications of fire.4.4 Identify basic fire fighting equipment.4.5 State the different types of fire extinguishers and their uses.4.6 State the actions to be taken upon discovering a fire.4.7 State the importance of understanding fire control panels.4.8 State the importance of understanding fire evacuation procedures.4.9 Identify the role and responsibilities of a fire marshal.

5. Understand emergencies and the importance of emergency procedures

5.1 Identify responses to different types of emergencies5.2 State how to make emergency calls.5.3 Identify actions to be taken in the event of personal injury.5.4 Identify factors which may indicate individuals could be vulnerable and at risk of harm.5.5 State actions to take when individuals have been identified as vulnerable and at risk of harm.5.6 Identify how to report indicators of child sexual exploitation.5.7 Identify behaviours that could indicate suspicious or terrorist activity.5.8 Identify actions to be taken in the event of a security threat.5.9 State the importance of a business continuity plan.

UNIT TITLE: Working within the Private Security Industry

OFQUAL UNIT CODE TRIDENT UNIT CODE GLH UNIT CREDIT VALUE UNIT LEVEL

K/616/0273 WJF948 1 1 Level 2





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6. Understand the importance of communication skills and customer care.

6.1 State the basic elements of communication.6.2 Identify the different types of communication.6.3 State the importance of communication in delivering customer care.6.4 Identify different types of customers and how their needs can vary.6.5 State the principles of customer care.6.6 Identify best practice in relation to telephone communications.6.7 Identify best practice in relation to radio communications.6.8 Recognise the call signs of the NATO phonetic alphabet.

ASSESSMENT GUIDANCE:

This unit must be assessed according to the SIA’s Introduction to Learning Leading Towards Licence-linked Qualifications.



1. Understand the role and objectives of a door supervisor.

1.1 State the role of a door supervisor.1.2 State the objectives of a door supervisor.1.3 State the importance of an admissions policy.

2. Understand civil and criminal law relevant to a door supervisor.

2.1 State the law relating to the use of force.2.2 Identify different types of crimes against the person as defined by law. 2.3 Identify common crimes against property that a door supervisor may come across.2.4 State the definition of an ‘offensive weapon’.

3. Understand searching relevant to a door supervisor

3.1 State the differences between general, random and specific searches.3.2 Identify a door supervisor’s right to search.3.3 Recognise possible hazards when conducting a search.3.4 State the precautions to take when carrying out a search. 3.5 State how to search people and their property.3.6 Identify reasons for carrying out a premises search.3.7 Identify actions to take in the event of a search refusal. 3.8 Identify search documentation that a door supervisor is required to complete.3.9 Identify actions to take if a prohibited or restricted item is found during a search.3.10 Identify additional considerations to take when searching individuals.

4. Understand powers of arrest relevant to a door supervisor.

4.1 Identify offences for which a door supervisor can make an arrest. 4.2 Identify the limitations to a door supervisor’s powers of arrest.4.3 State why an arrest should only be made as a last resort.4.4 State arrest procedures to be followed by a door supervisor.4.5 Identify procedures to take following an arrest.

5. Understand drug-misuse issues and procedures relevant to the role of a door supervisor.

5.1 Identify key areas of drug-misuse legislation 5.2 Recognise the indicators of drug misuse.5.3 Identify common types of illegal drugs.5.4 Recognise signs of drug dealing.5.5 State the procedure for dealing with individuals found to be in possession of drugs.5.6 State the procedure for handling seized drugs.5.7 State how to dispose of drug-related litter and contaminated waste.

UNIT TITLE: Working as a Door Supervisor within the Private Security Industry


J/616/0944 WJF951 12 1 Level 2





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6. Understand incident recording and crime scene preservation relevant to the role of a door supervisor.

6.1 Identify different types of evidence.6.2 State how to preserve evidence after an incident.6.3 Identify records to complete when an incident has occurred.6.4 Identify the reasons for recording incidents.6.5 Identify the types of incidents which need to be recorded.6.6 Identify incidents when a door supervisor should call the police.6.7 Identify the requirements for completing incident records.

7. Understand licensing law and social responsibility relevant to the role of a door supervisor.

7.1 Identify the licensing objectives.7.2 State the rights and duties of licensees and door supervisors as their representatives.7.3 State the law in relation to refusing entry and ejecting customers.7.4 Identify police powers regarding licensed premises.7.5 State the law regarding children and young persons on licensed premises.7.6 Identify acceptable forms of proof of age.7.7 State conduct that is unlawful under licensing, gaming and licensing of sex establishments

legislation.7.8 State the powers of entry of authorised persons.

8. Understand emergency procedures which should be followed by a door supervisor.

8.1 State the importance of knowing the venue’s evacuation procedures.8.2 State the role of a door supervisor when dealing with threats of terrorism.8.3 Identify sources of information on terrorism awareness. 8.4 Identify appropriate responses to situations requiring first aid.

9. Understand how a door supervisor can help to keep vulnerable people safe.

9.1 Recognise the risks to vulnerable people being ejected from, or refused entry to a venue.9.2 Identify actions that can be taken by a door supervisor to protect vulnerable people.9.3 Recognise behaviours that could indicate potential sexual predators.

10. Understand queue management and venue capacity responsibilities relevant to a door supervisor.

10.1 Recognise the benefits of queue control.10.2 Indicate why communication is important throughout the queuing process.10.3 Identify why managing venue capacity is important.


This unit is to be assessed according to the SIA’s Introduction to Learning Leading Towards Licence linked Qualifications - Requirements for Awarding Bodies and Training Providers.



1. Understand the principles of conflict management appropriate to their role.

1.1 State the importance of positive and constructive communication to avoid conflict.1.2 State the importance of employer policies, guidance and procedures relating to workplace

violence.1.3 Identify factors that can trigger an angry response in others.1.4 Identify factors that can inhibit an angry response in others.1.5 Identify human responses to emotional and threatening situations.

2. Understand how to recognise, assess and reduce risk in conflict situations.

2.1 State how managing customer expectations can reduce the risk of conflict.2.2 Identify the stages of escalation in conflict situations.2.3 State how the application of dynamic risk assessment can reduce the risk of conflict. 2.4 State the importance of positioning and exit routes.

UNIT TITLE: Conflict Management within the Private Security Industry


Y/506/7125 WJD864 8 1 Level 2





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3. Understand how to communicate in emotive situations to de-escalate conflict.

3.1 State how to use non-verbal communication in emotive situations.3.2 State how to overcome communication barriers.3.3 Identify the differences between assertiveness and aggression.3.4 Identify ways of defusing emotive conflict situations.3.5 Identify approaches to take when addressing unacceptable behaviour.3.6 State how to work with colleagues to de-escalate conflict situations.

4. Understand how to develop and use problem solving strategies for resolving conflict.

4.1 State the importance of viewing the situation from the customer’s perspective.4.2 Identify strategies for solving problems.4.3 Identify win-win approaches to conflict situations.

5. Understand good practice to follow after conflict situations.

5.1 State the importance of accessing help and support following an incident.5.2 State the importance of reflecting on and learning from conflict situations.5.3 State the benefits of sharing good practice.5.4 State why security operatives should contribute to solutions to recurring problems.


This unit must be assessed according to the SIA’s Introduction to Learning Leading Towards Licence-linked Qualifications - Requirements for Awarding Bodies and Training Providers.



1. Understand physical interventions and the implications of their use.

1.1 Identify the differences between defensive physical skills and physical interventions.1.2 Identify the differences between non-restrictive and restrictive interventions.1.3 Identify positive alternatives to physical intervention.1.4 State the importance of only using physical intervention skills as a last resort.1.5 State legal implications relating to the use of physical intervention.1.6 State the professional implications relating to the use of physical intervention.

2. Understand how to reduce the risk of harm when physical intervention skills are used.

2.1 State the importance of dynamic risk assessment in situations where physical intervention skills are used.

2.2 Identify the risk factors involved with the use of physical intervention.2.3 State the specific risks of dealing with physical intervention incidents on the ground.2.4 Identify the importance of dealing with physical intervention incidents on the ground

appropriately.2.5 Identify ways of reducing the risk of harm during physical interventions.2.6 State how to support colleagues during physical intervention.2.7 State how to manage and monitor a person’s safety during ‎physical intervention.2.8 State responsibilities during physical interventions.2.9 State responsibilities immediately following physical interventions.2.10 State the actions to take in a medical emergency.2.11 Recognise the signs and symptoms associated with Acute Behavioural Disturbance and

Psychosis.2.12 State the specific risks associated with Positional Asphyxia.2.13 State the specific risks associated with prolonged physical interventions.2.14 State the importance of keeping physical intervention knowledge and skills current.

UNIT TITLE: Physical Intervention Skills within the Private Security Industry


Y/616/0978 WJF952 12 2 Level 2





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3. Be able to use non-aggressive physical skills to protect yourself and others.

3.1 Demonstrate non-aggressive stance and positioning skills.3.2 Demonstrate non-aggressive skills used to evade and protect against blow.3.3 Demonstrate non-aggressive methods of disengagement from grabs and holds.3.4 Demonstrate non-aggressive methods to stop one person assaulting another.3.5 Demonstrate non-aggressive team methods to separate persons fighting.3.6 Communicate professionally with the subject of physical intervention while protecting

yourself and others.3.7 Demonstrate continuous communication to de-escalate a situation.3.8 Demonstrate how to protect against risk immediately following disengagement.

4. Be able to use non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills.

4.1 Demonstrate the use of a method for physically prompting a person.4.2 Demonstrate the use of a non-restrictive method of escorting a person.4.3 Demonstrate the use of a one-person low level restrictive standing hold that can be used to

escort.4.4 Demonstrate the use of a two-person low level restrictive standing hold that can be used to

escort.4.5 Demonstrate how to de-escalate and disengage during physical intervention ensuring safety

for all parties.4.6 Communicate professionally with the subject of physical intervention, while using prompting,

holding and escorting techniques.4.7 Demonstrate how to escort an individual on stairways.

5. Understand good practice to follow after physical interventions.

5.1 State the importance of accessing help and support following an incident.5.2 State the importance of reflecting on and learning from previous physical intervention

situations.5.3 State the importance of fully reporting on the use of force.


This unit must be assessed according to the SIA’s Introduction to Learning Leading Towards Licence-linked Qualifications - Requirements for Awarding Bodies and Training Providers.

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Appendix 1: Role Play 1.1 WORKING AS A DOOR SUPERVISOR

WITHIN THE PRIVATE SECURITY INDUSTRY UNIT

To accompany the delivery of the searching content of the Working as a Door Supervisor within the Private Security Industry unit, all learners must have the opportunity to perform a practical demonstration of searching. This Appendix gives guidance on the use of role play in the delivery of the content on searching.

The role play activity will be monitored by Trident Awards quality staff to ensure that it has taken place. Trident Awards will supply instructions as to how to record the delivery of this requirement.

During the delivery of the content relating to searching, each learner should have the opportunity to demonstrate their understanding of how to conduct a search.

The role play should be set up so that each learner has the chance to play a door supervisor responsible for letting customers in to a bar, pub or club.

Centres can develop their own role plays, but must ensure that scenarios represent a typical search. The scenario must also allow the door supervisors to explain to a customer what their right to search is, and shows that they know the appropriate method of searching.

Where a centre has developed their own scenario, then a copy of this must be retained for quality assurance purposes.

Each participant in the role play should be given a brief beforehand. An example of a brief for the door supervisor is as follows:

• You are the door supervisor working on the door of a busy night club.

• The venue policy is that all bags carried by customers must be searched as a condition of entry to the club.

• There have in the past been incidents where customers have taken bottles of their own drink into the club. This has led to very drunk customers and to bottles being left in the club premises.

• A customer wants to gain entry to the club. He/She is carrying a bag/handbag.

• You are responsible for ensuring the customer is searched appropriately.

The second participant in the role play must be given a compatible brief that allows the scenario to work and reflect a realistic situation. An example of a brief that would complement the above would be:

• You are a customer wanting to enter the club.

• You have a bag/handbag on you.

• You do not have anything in the bag/handbag that you consider will cause problems.

• You do however have some private correspondence in the bag, and you are not keen for a stranger to go through your possessions.

• You do really want to get into the club and join your friends, but you don’t see what right the door supervisor has to look at your belongings.

1.2 CONFLICT MANAGEMENT WITHIN THE PRIVATE

SECURITY INDUSTRY UNIT

To accompany the delivery of the Conflict Management within the Private Security Industry unit, all learners must have the opportunity to perform a practical demonstration of managing a conflict situation.

The role play activity will be monitored by Trident Awards quality staff to ensure that it has taken place.

Trident Awards will supply instructions as to how to record the delivery of this requirement.

The Conflict Management within the Private Security Industry unit covers a number of security roles performed in a diverse range of environments. Although the environments may contrast, there are common elements to most security roles in terms of communication and conflict management and these can be defined in the generic core of learning objectives set out below.

Learners should have the opportunity to participate in each of the scenarios described below:

• Refusingentrytoacustomer Learners will understand the rules regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.

• Ejectingacustomerfromthevenue Learners will understand the rules regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.

• Incidentsinsidethevenue Learners will be able to identify some of the types of incidents that occur inside the venue, and to understand how they can deal with them in a way that reduces the risk of conflict.

Sample scenarios can be obtained from the SIA Website

Each participant in the role play should be given a brief beforehand.

Centres must retain a copy of the role play scenarios for quality assurance purposes.





https://www.sia.homeoffice.gov.uk/Pages/training-specifications.aspx

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