TRICARE ON LINE (TOL) REGISTRATION & APPOINTMENTSStart date: 1 Nov 08

Updated 30 Oct 08

Getting Started

Step 1: Register for TRICARE On Line Step 2: Log in using CAC card or set up DoD “self service log in” passwordhttps://www.tricareonline.com/appointments.doStep 2: Book appt - Appt types available: Routine, Acute (same day), and Established (follow-up)

*Prescription refills: As of Oct 08, Pax Pharmacy has not been activated yet for refill requests through TOL. When the start date for this on-line option is available, Pharmacy will advertise this service. Current options for med refills are described at the Naval Health Clinic website at:

http://www.paxriverclinic.med.navy.mil/rx.cfm

Access to Care Standards

• The Access to Care Standards are established to promote timely access to quality health care. Depending on the need of the patient, Military Treatment Facilities must try to offer appointments within specified time frames as described below:

• Acute: Primary or specialty care should be available for the patient within 24 hours from the time of the call or entry of the consult, e.g., Tuesday at 10 a.m. to Wednesday at 9:59 a.m. An example of this type of visit reason on TOL is "New Problem/Urgent.“

• Routine: Patient should be booked for an initial primary care visit within 7 days. An example of this type of visit reason on TOL is "New Problem/Not Urgent.“

• Wellness: Patient should be scheduled for preventive care within 28 days. An example of this type of visit reason on TOL is "First Visit with PCM.“

• Specialty: Patient should be scheduled for specialty care within 28 days. We plan to offer this feature in the future.

• Future: Patients are allowed to schedule an appointment for which there is no defined Access to Care Standard. Care can be scheduled within a variable time range (e.g., a two month post-op appointment). An example of this type of visit reason on TOL is "Follow-up PCM visit for existing problem."

Questions?

• Naval Health Clinic internet site

www.paxriverclinic.med.navy.mil

• LCDR Julie Working, Director Health Care Business (301)995-3681 or julie.working@med.navy.mil

• Ms. Jane Hambel, Customer Relations

(301)995-4980