Trends In Public Libraries Overview
Transcript of Trends In Public Libraries Overview
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TRENDS IN 21ST CENTURY PUBLIC LIBRARIES
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NEW REALITIES: CHANGE
• Libraries are changing rapidly
• Product is no longer content but experience
• Spaces must conform to new uses
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WHAT LIBRARIES NEED TO BE
• A welcoming environment
• Presentation
• Style
• Ambience
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WHAT LIBRARIES NEED TO BE
• A physical and virtual destination
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WHAT LIBRARIES NEED TO BE
• The community living room
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WHAT LIBRARIES NEED TO BE
• Supportive of self sufficiency
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WHAT LIBRARIES NEED TO BE
• A place where people can co-exist as they are
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ACTION STEPS
• Find out what customers want• Reach out to all demographics• Reach out to current non-users
Change our approach! Do not expect customers to change.
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ACTION STEPS
Find out how customers use our facilities and redesign our spaces if necessary
Change our approach! Do not expect customers to change.
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ACTION STEPS
Evaluate and redefine customer service for our library and train staff in that new reality
Change our approach! Do not expect customers to change.
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ACTION STEPS
Change our approach! Do not expect customers to change.
Market our new identity
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