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  • Trend Micro Incorporated reserves the right to make changes to this document and tothe product described herein without notice. Before installing and using the product,please review the readme files, release notes, and/or the latest version of the applicabledocumentation, which are available from the Trend Micro website at:

    http://docs.trendmicro.com/en-us/enterprise/endpoint-encryption.aspx

    Trend Micro, the Trend Micro t-ball logo, OfficeScan, and Control Manager aretrademarks or registered trademarks of Trend Micro Incorporated. All other product orcompany names may be trademarks or registered trademarks of their owners.

    Copyright 2017. Trend Micro Incorporated. All rights reserved.

    Document Part No.: APEM67633/161108

    Release Date: May 2017

    Protected by U.S. Patent No.: Patents pending.

    http://docs.trendmicro.com/en-us/enterprise/endpoint-encryption.aspx

  • This documentation introduces the main features of the product and/or providesinstallation instructions for a production environment. Read through the documentationbefore installing or using the product.

    Detailed information about how to use specific features within the product may beavailable in the Trend Micro Online Help and/or the Trend Micro Knowledge Base atthe Trend Micro website.

    Trend Micro always seeks to improve its documentation. If you have questions,comments, or suggestions about this or any Trend Micro document, please contact us atdocs@trendmicro.com.

    Evaluate this documentation on the following site:

    http://www.trendmicro.com/download/documentation/rating.asp

    mailto:docs@trendmicro.comhttp://www.trendmicro.com/download/documentation/rating.asp

  • i

    Table of Contents

    Chapter 1: IntroductionDeployment Overview ................................................................................... 1-2

    Chapter 2: Deployment PlanningDeployment Considerations ......................................................................... 2-2

    Sample Deployments ..................................................................................... 2-3Simple Deployment ................................................................................ 2-4Control Manager Deployment ............................................................. 2-4OfficeScan Deployment ........................................................................ 2-5Large Enterprise Deployment .............................................................. 2-6Deployment Including Legacy Agents ................................................ 2-7

    Administration Considerations ..................................................................... 2-8Network Infrastructure Checklist ........................................................ 2-8Security Infrastructure Checklist ........................................................ 2-11End User Communication .................................................................. 2-13Network Maintenance ......................................................................... 2-14

    Chapter 3: System RequirementsPolicyServer System Requirements .............................................................. 3-2

    Hardware and Scaling Requirements ................................................... 3-2Software Requirements .......................................................................... 3-5Installation Files ...................................................................................... 3-7Required Accounts ................................................................................. 3-7

    PolicyServer MMC System Requirements .................................................. 3-8

    Full Disk Encryption System Requirements .............................................. 3-8Recommended Disk Combinations .................................................. 3-10

    File Encryption System Requirements ...................................................... 3-11

    Encryption Management for Microsoft BitLocker System Requirements .......................................................................................................................... 3-12

  • Trend Micro Endpoint Encryption 6.0 Installation Guide

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    Encryption Management for Apple FileVault System Requirements .. 3-14

    Chapter 4: PolicyServer InstallationInstalling PolicyServer .................................................................................... 4-4

    Installing PolicyServer MMC ........................................................................ 4-8

    Configuring PolicyServer ............................................................................... 4-9Logging on to PolicyServer MMC ..................................................... 4-10Adding a Top Group ........................................................................... 4-11Adding a New User to a Group ......................................................... 4-13Allowing a User to Install Agents in a Group ................................. 4-15

    Traffic Forwarding Services for Legacy Agents ....................................... 4-16Configuring Traffic Forwarding Services ......................................... 4-17

    Chapter 5: Control Manager IntegrationControl Manager Integration Overview ..................................................... 5-2

    Supported Control Manager Versions ......................................................... 5-3

    Adding PolicyServer as a Managed Product to Control Manager .......... 5-3

    Removing a PolicyServer Managed Product from Control Manager ..... 5-5

    Chapter 6: Endpoint Encryption Agent DeploymentEndpoint Encryption Agents ....................................................................... 6-2

    Agent Installation Prerequisites .................................................................... 6-3

    Automated Deployments .............................................................................. 6-4Command Builder .................................................................................. 6-6Command Line Helper .......................................................................... 6-8

    Full Disk Encryption Deployment ............................................................ 6-10Full Disk Encryption Manual Deployment ...................................... 6-11Full Disk Encryption Automatic Deployment ................................ 6-15

    Encryption Management for Microsoft BitLocker Installation ............ 6-17Encryption Management for Microsoft BitLocker ManualDeployment ........................................................................................... 6-17

  • Table of Contents

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    Encryption Management for Microsoft BitLocker AutomaticDeployment ........................................................................................... 6-25

    Encryption Management for Apple FileVault Installation .................... 6-26Encryption Management for Apple FileVault Manual Deployment .................................................................................................................. 6-26Encryption Management for Apple FileVault AutomaticDeployment ........................................................................................... 6-31

    File Encryption Deployment ...................................................................... 6-36File Encryption Manual Deployment ............................................... 6-36File Encryption Automatic Deployment .......................................... 6-38

    Chapter 7: Upgrade and MigrationUpgrade Summary of Operations ................................................................ 7-3

    Upgrade Paths ................................................................................................. 7-4

    Upgrading PolicyServer ................................................................................. 7-6Upgrading PolicyServer ......................................................................... 7-6Upgrading Multiple PolicyServer Services Connected to the SameDatabase ................................................................................................... 7-9Upgrading PolicyServer MMC ........................................................... 7-10

    Upgrading Endpoint Encryption Agents ................................................. 7-10Supported Agent Versions .................................................................. 7-10Upgrading Full Disk Encryption ....................................................... 7-12Upgrading File Encryption ................................................................. 7-13Upgrading Encryption Management for Apple FileVault ............. 7-14Upgrading Encryption Management for Microsoft BitLocker ..... 7-14

    Migration Scenarios ...................................................................................... 7-14Replacing a Previously Installed Encryption Product .................... 7-15Migrating Full Disk Encryption to a New Enterprise .................... 7-16Migrating Agents to a New PolicyServer .......................................... 7-18

    Chapter 8: UninstallationUninstalling Endpoint Encryption Agents ................................................. 8-2

    Manually Uninstalling Endpoint Encryption Agents ....................... 8-2Using OfficeScan to Uninstall Endpoint Encryption Agents ......... 8-6

  • Trend Micro Endpoint Encryption 6.0 Installation Guide

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    Uninstalling PolicyServer ............................................................................... 8-7Uninstalling the PolicyServer MMC .................................................... 8-7Uninstalling Polic