Traveller Servicing Amadeus m-Power...Amadeus m-Power provides you with an integrated mobile...
Transcript of Traveller Servicing Amadeus m-Power...Amadeus m-Power provides you with an integrated mobile...
TRAVEL AGENCIES
Amadeus m-PowerAmadeus m-Power provides you with an integrated mobile channel, off ering your travellers pre-trip, in-trip and post-trip functionalities to fulfi l all travel needs on-the-move.
Mobile shows no slowing down with around 7.1 billion mobile subscriptions at the end of 2014,
of that 2.6 billion are smartphones. [1] One of four travellers has made a booking via mobile.
Shouldn’t you be connected with them? [2]
Challenges facing Travel Agencies
_ With so many travel resources available online, travellers tend to shop around, making it more diffi cult for travel agencies to maintain relationships with their customers.
_ There is also increased competition from suppliers, who are going directly to the travellers, through every channel possible.
_ More and more people use their smartphones in their everyday life, which includes searching, planning and buying travel anytime, anywhere.
Understanding the realities of travel agencies and the opportunities the changing global mobile market represents, Amadeus is fully committed to working with the travel agencies to service the traveller at each stage of the travel cycle through mobile technology.
Allows you to provide value added professional services to your customers.
Continuously engage with your customers at every stage of the travel life cycle.
Makes you a recognised player in the mobile travel market.
Service your traveller when he needs you.
Enables new revenue sources for your agency for now and the future.
Provide a new and complementary channel to off er your range of services like: cross-sell, upsell, chargeable fl ight notifi cations and take advantage of last minute bookings anytime, anywhere.
Diff erentiates you from competition.
Giving your travellers a customised and user friendly solution.
Why go mobile?
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Traveller Servicing
Putting mobile at the centre of travel
TRAVEL AGENCIES
Pre-TripThe search, booking and payment capabilities for fl ights, hotels and taxis mean travellers can organise their travel plans whenever and wherever they are.
In-TripEase the stress of travel using My Trips, the itinerary manager which displays each part of the trip in one click. Travellers can receive real time fl ight notifi cations and hotel cross-sell off ers.
Post-TripOnce at destination, help your travellers fi nd interesting places to visit, book a taxi and share their trip on Facebook. Inspire them with deals and have their profi le ready for their next trip.
Be there, for every step of the journeyWith m-Power, the agency’s journey doesn’t stop at the purchase. It helps agencies build lasting relationships with the connected traveller, where there is continual engagement with the customer before, during and ast er the trip. And when the customer is ready to book their next trip, they can easily do so using the app.
the itinerary manager which displays each part of the trip in one click. Travellers can
TRAVEL AGENCIES
Summary of Key FeaturesHTML 5 Android iOS
Available in Benelux, France, Portugal, Spain, UK, Ireland and Italy . (1) Ericsson Mobility Report June 2015
(2) Phocuswright’s Traveler Technology Survey 2014, January 2015
Delivering mobile technologyto help m-Power your business
ITINERARY MANAGER
BOOK FLIGHT
BOOK TAXI
BOOK HOTEL
ADDITIONAL FEATURES
COMMUNICATION CHANNELS
REPORTING
Flight information from booking
Hotel information from offl ine booking
Local transport options
Car rental information from booking
GDS and LCC content
Pay with credit / debit card (3D Secure)
Payment by invoice
Custom menu link
Taxi cross sell
Custom menu link
Hotel cross sell
Display hotel booking
Multi-language
Secure user authentication
Mobile invitation notifi cation
Alert notifi cations
Notifi cations: text message
Notifi cation via email
Notifi cations: via push (in app)
FAQ´s
Contact via phone, email
Contact agent via Twitter and Facebook
Notify about app update
Boarding pass scanner
Standard reporting from Roadmap
Google Analytics
Auto-push to app (air + hotel)
Multi-agent
My profi le
Deals
About
Weather at destination
My Profi le
Local points of interest (Explore)
Calendar integration
Share with Facebook
Historic and upcoming booked fl ights
Manually add a fl ight
Delete manually added trip items
Online check-in
Historic and upcoming offl ine booked hotels
Manually add a hotel
Delete manually added hotels
Set check-out alarm
Hotel on map
Local transportation to/from location
Historic and upcoming offl ine booked car rentals
Find out more:
For further information, visit amadeus.com or speak to your Amadeus Account Manager today.
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Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.
_ We help them connect to the travel ecosystem.
_ We help them serve the traveller.
_ We help them manage their travel business.
Together, let’s shape the future of travel.
amadeus.com