Travelers’ Guide: from US, Japan, France, Emirates Arab to South Africa
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Transcript of Travelers’ Guide: from US, Japan, France, Emirates Arab to South Africa
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Culture, Etiquettes and CustomsCulture, Etiquettes and Customs
Around CountriesAround Countries
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Different fields, different grasshoppers; different seas, different fish
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Islam
Islam is practised by all Saudis and governs their personal, political,economic and legal lives.
Majority of Arab's society are Muslims. There are only about 5% of Arabsare non-Muslims.
Family Values The family and tribe are the basis of the social structure.
As is seen in their naming conventions, Saudis are cognizant of theirheritage, their clan, and their extended family, as well as their nuclearfamily.
Saudis take their responsibilities to their family quite seriously.
Families tend to be large and the extended family is quite close. The individual derives a social network and assistance in times of need
from the family.
Nepotism is considered a good thing, since it implies that employingpeople one knows and trusts is of primary importance.
Key Concept of Saudi Arabian CultureKey Concept of Saudi Arabian Culture
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Key Concept of Japan CultureKey Concept of Japan Culture
The most valued principle still alive in Japanese
society today is the concept of 'wa', or
'harmony'.
In business terms, 'wa' is reflected in theavoidance of self-assertion and individualism
and the preservation of good relationships
despite differences in opinion.
WaWa
Kao
(Face)
O oiyari
(Loyalty)
Kaizen
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Key Concept of Japan CultureKey Concept of Japan Culture
Face is a mark of personal pride and forms the
basis of an individual's reputation and social
status.
Preservation of face comes through avoidingconfrontations and direct criticism wherever
possible. In Japan, causing someone to lose face
can be disastrous for business relationships.
Wa
(Har ony)
KaoKao
O oiyari
(Loyalty)
Kaizen
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Key Concept of Japan CultureKey Concept of Japan Culture
Closely linked to the concepts of 'wa' and 'kao',
'omoiyari' relates to the sense of empathy and
loyalty encouraged in Japanese society and
practiced in Japanese business culture.In literal terms it means "to imagine another's
feelings", therefore building a strong
relationship based on trust and mutual feeling is
vital for business success in Japan.
Wa
(Har ony)
Kao
(Face)
OmoiyariOmoiyari
Kaizen
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Key Concept of Japan CultureKey Concept of Japan Culture
Kaizen means "improvement", or "change for
the better.
It is a Japanese workplace philosophy which
focuses on making continuous smallimprovements which keep a business at the
top of its field.
Wa
(Har ony)
Kao
(Face)
O oiyari
(Loyalty)
Kaizen
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Business CardBusiness Card
Exchange of GiftsExchange of Gifts
Sense of TimeSense of TimeCommunicationCommunication
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Key Concept of American CultureKey Concept of American Culture
Diversity EgalitarianismLow-
ContextCulture
Individualism
A erica is ulti ately a nation of i igrants and as a
result is a cultural ix in every sense of the word.
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Key Concept of American CultureKey Concept of American Culture
Des ite of ma ifferences it in American societ , t ere is a
collective understanding of t e notion of equalit t at underlines
many social relations i s in t e US.
Americans elieve in having equal rights, equal social obligations,and equal opportunities based on the concept of individual merit,
instead of status, age or ealth.
Diversity Egalitarianism
Low-
ContextCulture
Individualism
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Key Concept of American CultureKey Concept of American Culture
Americans are direct and tas centred, thus the primary
purpose of communication is to exchange information, facts,
and opinions.
In the US, conflict is dealt ith directly and openly, and forthis reason, Americans ill not hesitate to say no or
criticise others in public.
Diversity Egalitarianism
Low-
ContextCulture
Individualism
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Key Concept of American CultureKey Concept of American Culture
American culture emphasises individual initiative and personal
achievement.
Independence and self-reliance are highly valued and also extends
to the wor place where business is frequently carried outautonomously.
Diversity Egalitarianism
Low-
ContextCulture
Individualism
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Address your A erican businesscolleagues with a title, such asDr, Ms, or Mr, and theirlast name when meetingsomeone for the first time.
Speak clearly and in a straight-forward manner.
Say please and thank you toeveryone for even the smallestkindness.
Be punctual!Make a preliminary small talkwith your Americanscounterparts at the beginning ofa business meeting.
Eti uettes and Customs in USEti uettes and Customs in US
DONT make any physical
contact more than a firm and
brief handshake when greeting
your American counterpart forthe first time.
DONT be afraid to be moredirect and honest than you are
used to.
DONT be offended or
surprised if your Americancolleagues cannot accept a
gift.
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France has a population of approximately 58million people.
France does not have an official religion.
France is home to approximately 4.5 million
foreigners.
Education is of great importance to the French.
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Key onceptof Fr nce ltureKey onceptof Fr nce ulture
In the world of French business, centralisation exists in theconcentrated authority that generally lies with one individual.
Centralisation
Frances distinguished individuality is an importantculturalcharacteristic that describes the French passion for uniquenessand freedom of opinion, both in society and in business.
However, individuality should not be confused with the termindividualism, which is equally essential in France, but refers to
having a separate but equal sense of place in society.
Individualismand Individuality
The French have a low tolerance for uncertainty and ambiguity
Uncertainty Avoidance
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Learn a few basic rench phrases
your effort will not go unnoticed
Maintain air of formality
French is all about formality
Maintain eye contact
as long as it isnt too obtrusive
Knowledge speak
little knowledge is dangerous in
French
L
uncheslunch is one of the best places to forgebusiness relationship
Consider time
be prepare to a long wait before you got
the answer
Gesture
Chew gum in public, hand in
pocket, snap finger, etc
Business gift
Give a business gift on a firstmeeting
Hierarchy rules
using first name, disrespect
privacy, etc
Punctuality alert
DOs DONTs
Eti uettes and Customs in ranceEti uettes and Customs in rance
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FamilyFamily
TimeTime
ommunicationommunicationtyletyle
Key onceptof outh African ultureKey onceptof outh African ulture
The whole family is the important thing for the individuals
existence to influence their values and behaviour.
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FamilyFamily
TimeTime
ommunicationommunicationtyletyle
Key onceptof outh African ultureKey onceptof outh African ulture
The concept of time and the approach taken towards it differs
between the white and black cultures living in South Africa.
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FamilyFamily
TimeTime
ommunicationommunicationtyletyle
Key onceptof outh African ultureKey onceptof outh African ulture
English-speaking South Africans
Forthright and honest
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DO
S DONT
SDO include deadline dates in contracts, as
the South African approach to deadlines is
particularly casual and firm commitments
are not often made
DONT raise your voice or interrupt whilst
your South African counterparts are
speaking. Both actions lack the personal
approach to a business relationship and
therefore may be interpreted as an insult.
DO maintain eye-contact at all times,especially when shaking hands with your
South African business colleagues. This is
an essential part of developing trust
DONT be surprised if your South Africanbusiness colleagues ask what may seem to
be personal questions about your way of
life after a relatively brief period of time.
Characteristically, South Aficans tend to
be warmand friendly people
DO dress conservatively, particularly for
initial meetings with new business
associates
DONT show impatience towards decision
making. Forcing deadlines or rushing deals
may prove counterproductive since the
pace of business in South Africa is
reasonably slow and protracted.
Eti uettes and Customs in South AfricaEti uettes and Customs in South Africa
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