Travel: September 2020 Release Notes · Web viewTravel Profile 1.0/Profile endpoint to get user...

SAP Concur Release Notes

Concur TravelConcur Professional/Premium and Concur Standard

Month AudienceRelease Date: September 19, 2020

Update #1: Friday, September 25, 3:30 PM PT SAP Concur Client FINAL

** FINAL **

The enhancements and changes described in this document may or may not be included in this release. SAP Concur reserves the right to postpone implementation of – or completely remove – any enhancement/change mentioned here.

The PREVIEW, DRAFT, and FINAL release notes contain information about Concur Professional/Premium and Concur Standard.

Each note contains a table that which indicates if the enhancement/change applies to Professional and/or Standard.

ContentsRelease Notes............................................................................................1

Flight................................................................................................................1American Airlines Fare Changes........................................................................................1Delta Air Lines and GDS Seat Assignments........................................................................2Southwest in Sabre............................................................................................................3Southwest Ticket Credit Expiry Date Update.....................................................................4

Profile...............................................................................................................5Travel Profile 2.0 API, Active Arrangers Only.....................................................................5

Miscellaneous....................................................................................................6**Ongoing** Deprecation of Director SAML Service and Migration to SAML v2..................6**Ongoing** Deprecation of HMAC Initiates Migration to SSO Self-Service........................8**Ongoing** SAP Concur Legacy File Move Migration......................................................11

SAP Concur Release Notes Page i Concur TravelRelease Date: September 19, 2020 SAP Concur Client FINALUpdate #1: Friday, September 25, 3:30 PM PT

Planned Changes......................................................................................13Flight..............................................................................................................13

**Planned Changes** Next Generation AA AirPass Program............................................13Profile.............................................................................................................17

**Planned Changes** Retiring Legacy Travel Profile 1.0 / Profile Endpoint......................17

Client Notifications...................................................................................19Browser Certifications and Supported Configurations........................................19

Monthly Browser Certifications and Supported Configurations........................................19Subprocessors.................................................................................................19

SAP Concur Non-Affiliated Subprocessors........................................................................19

Additional Release Notes and Other Technical Documentation....................20Online Help – Admins........................................................................................20SAP Concur Support Portal – Selected Users......................................................21

SAP Concur Release Notes Page ii Concur TravelRelease Date: September 19, 2020 SAP Concur Client FINALUpdate #1: Friday, September 25, 3:30 PM PT

Legal DisclaimerThe information in this presentation is confidential and proprietary to SAP SE or an SAP affiliate company and may not be disclosed without the permission of SAP SE or the respective SAP affiliate company. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP SE or its affiliated companies. SAP SE and its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP SE or an SAP affiliate company’s strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP SE and its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP SE and its affiliated companies assume no responsibility for errors or omissions in this document, except if such damages were caused by SAP SE or an SAP affiliate company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

SAP Concur Release Notes Page iii Concur TravelRelease Date: September 19, 2020 SAP Concur Client FINALUpdate #1: Friday, September 25, 3:30 PM PT

Planned Changes: Flight

Release Notes

Flight

American Airlines Fare ChangesProf Stan Edition

On: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)

X X Other: Refer to the release note belowDoes not apply to this edition

Source / Solution SuggestionGDS All GDS

Direct Connect

Solution IDOther

X EMEA Data Center Scan impactX North America Data Center UI impact

China Data Center File finishing impactAll data centers Profile/Profile API/3rd Party XML Sync Impact

Affected DocumentationTSGs

Fact SheetsAdmin Guides

Other

Overview

Effective September 1, 2020, American Airlines has made a change to how fare classes are utilized, specifically related to B class fares. Traditionally, B class was reserved for the basic economy fares; after this change, B class can now represent non-Basic economy fares as well.

There is no expected impact in Concur Travel as a result of this change. The change affected by American Airlines is generally managed in the GDS; Concur Travel relies more on the brand assignment for each fare that is provided by the GDS instead of the fare class. Concur Travel still relies on fare class assignment information for the flex faring display and for cabin designation, but neither area is affected by these changes. Specifically, American Airlines is not a flex faring airline, and the fare class changes do not change cabin designation.

Given the current environment of low travel, this is a good opportunity for travel administrators to evaluate any View More Fares configurations or rule settings that may have relied on fare classes/booking codes, which are no longer necessary.

SAP Concur Release Notes Page 1 Concur TravelRelease Date: September 19, 2020 SAP Concur Client FINALUpdate #1: Friday, September 25, 3:30 PM PT


Delta Air Lines and GDS Seat AssignmentsProf Stan Edition



Source / Solution SuggestionGDS All GDS

Direct Connect

Solution IDOther





Other

Overview

Delta Air Lines has made some changes in their internal systems to follow social distancing guidelines by “dynamically” blocking center seats between individual travelers. To support blocking seats in the GDSs effectively, the generic seat request function needed to be disabled.

Specifically, the generic aisle/window seat request made by Concur Travel during the initial booking no longer functions for any GDS. These changes do not impact dedicated seat requests available at the end of the booking workflow, where the user may still choose a specific seat successfully.

The generic seat request functionality is expected to remain disabled through Jan 6, 2021 as part of Delta’s dynamic seat blocking policy; customers should monitor release notes for additional updates as they become available.



Southwest in SabreProf Stan Edition



Source / Solution SuggestionGDS Sabre GDS

Direct Connect

Solution IDOther





Other

Overview

As reported by the press in July, Southwest will no longer participate in the Basic Booking Request (BBR) distribution model with Sabre at the end of 2020.

Concur Travel will continue to display Southwest schedules for Sabre after December 31, 2020. Reservations made for January travel and beyond, however, return an unconfirmed (UC) status. To ensure uninterrupted access to Southwest content via Concur Travel, customers may need to consider alternative content strategies for Southwest.

The Southwest Direct Connect remains available for use in Concur Travel today. While the hope is that Sabre and Southwest reach a new arrangement that will continue to allow Southwest content to be available in Sabre, Concur Travel currently supports Southwest content via Travelport (Apollo, Worldspan and Galileo). It is expected that this content will be supported in Amadeus, once available.



Southwest Ticket Credit Expiry Date UpdateProf Stan Edition

X X On: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)Other: Refer to the release note belowDoes not apply to this edition

Source / Solution SuggestionGDS

Direct Connect

Southwest

Solution IDOther





Other

Overview

Because of the COVID-19 epidemic, Southwest Airlines has extended the validity of the unused ticket credits. Concur Travel follows these changes and ensures that the travelers do not lose their ticket credits. In September 2020, the expiry date of all impacted Southwest ticket credits stored in Concur Travel was updated to ensure that the ticket credit expiry dates reflect to what was communicated by the airline.

For more information, refer to https://www.southwest.com/Coronavirus/.

Configuration for Professional and Standard Travel

This feature is enabled by default. There are no configuration steps.


https://www.southwest.com/Coronavirus/


Profile

Travel Profile 2.0 API, Active Arrangers OnlyProf Stan Edition




Direct Connect

Solution IDOther


China Data Center File finishing impactAll data centers X Profile/Profile API/3rd Party XML Sync Impact



Other

Overview

Previously, when using the Travel Profile 2.0 API to retrieve a user’s Travel Arranger, both active and inactive Arrangers were returned for that user. With this change, the Travel Profile 2.0 API now returns only active Travel Arrangers.

For more information, refer to the SAP Concur Developer Center, Travel Profile Resource. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

USER/CUSTOMER BENEFIT

By returning only the minimum amount of data required to arrange travel, SAP Concur solutions can reduce the amount of data exposed online.




https://developer.concur.com/api-reference/travel-profile/v2.profile-resource.html



Miscellaneous

**Ongoing** Deprecation of Director SAML Service and Migration to SAML v2

Information First Published Information Last Modified Feature Target Release DateJuly 10, 2020 -- July – December 2020

Any changes since the previous monthly release are highlighted in yellow in this release note.

Prof Stan EditionOn: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)



Direct ConnectSolution ID

OtherEMEA Data Center Scan impactNorth America Data Center UI impactChina Data Center File finishing impact

X All data centers Profile/Profile API/3rd Party XML Sync ImpactAffected Documentation

TSGsFact Sheets

Admin GuidesOther

NOTE:These changes are part of our continued commitment to maintaining secure authentication.

Overview

Support for the Director SAML service is being deprecated. Travel Management Companies (TMCs) and SAP Concur personnel will soon begin assisting customers who currently use Director SAML to migrate to SAP Concur SAML v2 SSO (SAML v2).

Clients currently using Director SAML are encouraged to migrate to SAML V2 as soon as possible.

Deprecation of support for the Director SAML service is dependent on the following requirements:

SAP Concur technicians and TMCs assist existing SAP Concur clients to migrate from the Director SAML service to SAML V2.

All clients that currently rely on the Director SAML service have migrated from Director SAML to SAML V2.

Migration from Director SAML to SAML V2 requires the following general steps:



The client identifies an admin to act as the SSO admin and assigns the proper permission/role.

The SSO admin coordinates with their SAP Concur technician to obtain the SAP Concur SP metadata.

The SSO admin configures the SSO settings at the IdP based on information from SP metadata.

The SSO admin retrieves IdP metadata from the IdP and delivers the metadata to the SAP Concur technician.

The SSO admin adds a few testing users and tests the new SSO connection. With successful testing, the company rolls out SSO to their SAP Concur users.

For more detailed information about migrating to SAML v2, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide.


This change provides better security and improved support for users logging in to SAP Concur products and services.


MIGRATION FOR TMCS

TMCs will be significantly impacted by this change and should begin testing now to prepare for migration to SAML V2.

TMCs must set up SAML v2 instead of Director SAML for their new clients. Setting up SAML v2 now allows more time for TMCs to test the new configuration and train internal staff to assist clients.

To prepare for the deprecation of Director SAML: TMCs must support SAML 2.0 compliant SSO. TMCs must contract for, or

develop, their SAML 2.0-compliant solution. TMCs must have an Identity Provider (IdP).

Once support for SAML 2.0-compliant SSO is established, TMCs that need more information can open a case with SAP Concur support. TMCs do not need to use the online order form to request setup.

MIGRATION FOR LEGACY DIRECTOR SAML CLIENTS

Clients should begin testing SAML v2 immediately to prepare for migration.

To prepare for the deprecation of Director SAML: Clients must have an Identity Provider (IdP) or a custom SAML 2.0-compliant

solution. Clients must coordinate with an SAP Concur technician to complete migration

to SAML v2.


https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SG_SSO_Mgmt.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SSO_Service_Overview.pdf



For more information, refer to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

**Ongoing** Deprecation of HMAC Initiates Migration to SSO Self-Service

Information First Published Information Last Modified Feature Target Release Date

July 12, 2019 July 17, 2020 Phase I: July 2020Phase II: July 2021








TSGsFact Sheets

Admin GuidesOther

NOTE:These changes are part of our continued commitment to maintaining secure authentication.

Overview

SAP Concur support for Hash-Based Message Authentication Code (HMAC) is being deprecated. Travel Management Companies (TMCs) and SAP Concur personnel are currently assisting customers who use HMAC to migrate to SAP Concur SAML v2 SSO (SAML v2).

In Q3 of 2020, SAP Concur plans to provide a self-service tool that will enable client admins to setup their SAML v2 connections without involving an SAP Concur support representative.

NOTE:SAML v2 supports the use of multiple identity providers (IdPs).






The HMAC deprecation includes two phases:

Phase I: Clients must have an identity provider (IdP) or a custom SAML 2.0-compliant

solution. Clients begin testing authentication using SAML v2. TMCs prepare to onboard new SAP Concur clients to SAML v2. Once the SSO self-service tool is available, customers will be notified via

release notes about the official deprecation date of HMAC. As of the official deprecation date, no new clients can be onboarded using HMAC; new clients must be onboarded to SAML v2.

Existing clients using HMAC must migrate to SAML v2.

Phase II: TMCs have migrated all existing SAP Concur clients from the HMAC service to

SAML v2. The HMAC service is deprecated. Phase II is targeted to end mid-year in 2021.


This change provides better security and improved support for users logging in to SAP Concur products and services.

MIGRATION FOR TMCS

TMCs will be significantly impacted and should begin testing now to prepare for migration to SAML v2.

TMCs must set up SAML v2 instead of HMAC for their new clients. Setting up SAML v2 now allows more time for TMCs to test SAML v2 and to train internal staff to assist clients.

To prepare for Phase I of the HMAC deprecation: TMCs must support SAML 2.0 compliant SSO. TMCs must contract for or

develop their SAML 2.0 compliant solution. TMCs must have an Identity Provider (IdP).

Once support for SAML 2.0 compliant SSO is established, TMCs that need more information can open a case with SAP Concur support. TMCs do not need to use the online order form to request setup.

MIGRATION FOR LEGACY HMAC CLIENTS

Clients should begin testing SAML v2 immediately to prepare for migration.

To prepare for Phase I of the HMAC deprecation: Clients must have an Identity Provider (IdP) or a custom SAML 2.0 compliant

solution. Clients can coordinate with SAP Concur support now to complete migration to

SAML v2.



When it is released, clients can configure the SSO self-service tool. The self-service tool is targeted for release in Q3 of 2020.

For more information, refer to Authentication | **Planned Changes** Single Sign-On (SSO) Self-Service Option in the Shared Planned Changes release notes and to the SSO Service: Overview Guide and the Shared: SSO Management Setup Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

**Ongoing** SAP Concur Legacy File Move MigrationInformation First Published Information Last Modified Feature Target Release Date

March 6, 2020 -- Ongoing in 2020Any changes since the previous monthly release are highlighted in yellow in this release note.







TSGsFact Sheets

Admin GuidesOther

Overview

This release note is intended for the technical staff responsible for file migrations with SAP Concur solutions. For our customers and vendors participating in data exchange, SAP Concur solutions is maintaining our file transfer subsystem to provide greater security for those file transfers.

SAP Concur solutions will begin migrating entities that currently use a legacy process for moving files to a more efficient and secure file routing process that relies on APIs.

Clients whose entities are currently configured to use the legacy process will be migrated to the more efficient process sometime between now and the end of 2020. After they are migrated to the more efficient process, clients will see the following improvement:

With the legacy process, clients had to wait for the file move schedule to run at a specified time. With the more efficient and secure API-based process,





https://www.concurtraining.com/customers/tech_pubs/RN_shared_planned/_client_shared_RN_all.htm


extracts and other outbound files from SAP Concur solutions will be available within the existing overnight processing period shortly after the files are created.

This announcement pertains to the following file transfer DNS endpoints: st.concursolutions.com


These changes provide greater security and efficiency for file transfers.


If assistance is required, please contact SAP Concur support.

For more information, refer to the Shared: File Transfer for Customers and Vendors User Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.


https://www.concurtraining.com/customers/tech_pubs/Docs/ConcurPremier/UG_Shr/Shr_UG_FileTransfer.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/ConcurPremier/UG_Shr/Shr_UG_FileTransfer.pdf


Planned ChangesThe items in this section are targeted for future releases. SAP Concur solutions reserves the right to postpone implementation of – or completely remove – any enhancement or change mentioned here.

! IMPORTANT: These Planned Changes may not be all of the upcoming enhancements and modifications that affect this SAP Concur product or service. The Planned Changes that apply to multiple SAP Concur products and/or services are in a consolidated document. Please review the additional Planned Changes available in the Shared Planned Changes Release Notes. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes.

Flight

**Planned Changes** Next Generation AA AirPass ProgramInformation First Published Information Last Modified Feature Target Release Date

August 2020 September 2020 4th quarter of 2020Any changes since the previous monthly release are highlighted in yellow in this release note.

Prof Stan EditionOn: Impacts end users who use this feature/vendor; no configuration/setup by agency/ admin; cannot be turned OFF (example: new icons or rate display, new Amtrak feature)

X Available for use: No impact to end users unless/until configuration/setup by agency/admin (described below) (example: new rule, new Travelfusion airline)Other: Refer to the release note below

X Does not apply to this editionSource / Solution Suggestion

GDS Sabre onlyDirect

ConnectSolution ID

OtherX EMEA Data Center X Scan impactX North America Data Center X UI impact


Affected DocumentationTSGs American Airlines AirPass Travel Service Guide


Other

Overview

For companies that participate in the American Airlines AirPass program, Concur Travel will soon have the ability to support American Airlines’ next generation AirPass


https://www.concurtraining.com/customers/tech_pubs/RN_shared_planned/_client_shared_RN_all.htm


program. This program allows travelers to purchase unrestricted airfares at a pre-paid fixed rate.

AirPass utilizes full-fare inventory, offering last-seat availability and flexibility, and is tied to a traveler's AAdvantage membership number. The following options will be made available in Concur Travel:

AAnytime®: Members who make their travel arrangements at the last minute can enjoy last-seat availability by booking in unrestricted First (F), Business (J), or Coach (Y); one-way or round-trip without change fees.

Instant Upgrade Fares (UP Fare): If an UP fare is available in the market, it can be booked using AirPass. All fare rules must still be followed.

AA AirPass travel is valid on flights marketed by American Airlines. Additional details will be added to this release note as they become available.

NOTE:Feedback about the new feature or its limitations should be directed to your Concur Travel representative to ensure further consideration.

For more information on the AA AirPass program, visit the American Airlines AirPass website.

CUSTOMER BENEFIT

There are several differences between the new and legacy AirPass programs, but these differences are generally operational in nature. These changes allow Concur Travel to offer a more streamlined booking and fulfillment experience for AirPass fares. The new AirPass program will:

use GDS filed fares, which incorporate the burn rates that traditionally required special faring logic in Concur Travel

use traditional GDS ticketing processes, instead of requiring ticketing by American Airlines directly

require the use of a dedicated UATP card for ticket fulfillment

For additional detail on the legacy AirPass program, refer to the American Airlines AirPass Travel Service Guide. To locate, refer to Additional Release Notes and Other Technical Documentation in these release notes. The guide also contains additional links to American Airlines sites which provide more information about the program.

What the User Sees

SEARCH RESULTS

AirPass results will be returned if the user has been assigned access and they have an American Airlines loyalty number in their Concur Travel profile. AirPass fares will be denoted by the AirPass logo and, since these fares will be filed in GDS like other fares, they will no longer “share” a fare button with a non-AirPass fare.


http://www.airpass.aa.com/

http://www.airpass.aa.com/


When searching in a market where AirPass fares are applicable, users will see an AirPass indicator on the collapsed view of a flight option. Upon clicking the View Fares button, the standard branded fares are displayed, as well as the AirPass fares. A tooltip will be available to help new AirPass users understand when AirPass fares should be used for their business travel.

New Display



Legacy Display

Known Limitations

The following table describes the limitations for the new AirPass functionality in Concur Travel. Information regarding whether the limitation exists in either or both features is provided for clarity.

Description Legacy Feature Limitation?

New Feature Limitation?

Supported for Sabre GDS only Yes YesNot supported with third-party meeting integration Yes YesPlanAAhead® fares (H class, 7-day advance purchase) not supported

No Yes

Transmission of the UATP card will not be supported. Initial agency fulfillment partner feedback has indicated that this payment method needs to be managed by the agency to ensure non-AirPass forms of payment are still present for car and hotel reservations which cannot be charged to the UATP card.

N/A Yes



Profile

**Planned Changes** Retiring Legacy Travel Profile 1.0 / Profile Endpoint

Information First Published Information Last Modified Feature Target Release DateSeptember 2020 - December 2020





Direct Connect

Solution IDOther


China Data Center File finishing impactAll data centers X Profile/Profile API/3rd Party XML Sync Impact



Other

Overview

The current supported version of the Travel Profile API is version 2.0. However, there are still clients and partners who continue to call the Travel Profile 1.0/Profile endpoint to get user profiles. This old endpoint will be fully deprecated with the December 2020 release; users must switch to Travel Profile 2.0 API before this date.

NOTE:The Travel Profile 1.0/Loyalty endpoint will continue to operate for partners using it to read or write frequent flier and other loyalty program numbers.

For more information on Travel Profile 1.0/Loyalty, refer to specific SAP Concur Developer Center documentation at https://developer.concur.com/api-reference/travel-profile/v1.loyalty-program-resource.html

For more information on Travel Profile 2.0, refer to specific SAP Concur Developer Center documentation at https://developer.concur.com/api-reference/travel-profile/v2.profile-resource.html




https://developer.concur.com/api-reference/travel-profile/v1.loyalty-program-resource.html

https://developer.concur.com/api-reference/travel-profile/v1.loyalty-program-resource.html



By reducing the number of supported mechanisms for exchanging profile data, SAP Concur solutions is able to focus on providing better security, ease-of-use, and additional functionality for those we support.





Client Notifications

Browser Certifications and Supported Configurations

Monthly Browser Certifications and Supported Configurations

The SAP Concur Release Notes – Monthly Browser Certifications document lists current and planned browser certifications. The document is available with the other SAP Concur monthly release notes.

The Concur Travel & Expense Supported Configurations – Client Version guide is available with the setup guides, user guides, and other technical documentation.

For information about accessing all release notes, browser certifications, setup guides, user guides, other technical documentation, and supported configurations, refer to the Additional Release Notes and Other Technical Documentation section in this document.

Subprocessors

SAP Concur Non-Affiliated Subprocessors

The list of non-affiliated subprocessors is available here: SAP Concur list of Subprocessors

If you have questions or comments, please reach out to: [email protected]


mailto:[email protected]

mailto:[email protected]

https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/trust-center/sap-tc-04-0011.pdf

https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/trust-center/sap-tc-04-0011.pdf


Additional Release Notes and Other Technical Documentation

Online Help – AdminsAny user with any "admin" role can access release notes, setup guides, user guides, admin summaries, monthly browser certifications, supported configurations, and other resources via online Help.



SAP Concur Support Portal – Selected UsersAccess release notes, webinars, and other technical documentation on the SAP Concur support portal.

If you have the proper permissions, the Contact Support appears on the Help menu. Click to access the SAP Concur support portal, then click Resources.

Click Release/Tech Info for release notes, technical documents, etc. Click Webinars for recorded and live webinars.


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