Travel Management Systemfor the

Travel Industry

Syscon Infotech Pvt.Ltd.# 201 5C – Sanjay Building,

Mittal Industrial Estate,Marol Naka, Andheri –Kurla Road,

Andheri –East,Mumbai -400 059.

Tel:+91-22-40622400Fax:+91-22-40622410

E-mail: sales@sysconinfotech.com

About UsSyscon today excels in these business areas:

Logistics Software Solutions

Business Intelligence

Financial Management Systems

Manufacturing

Travel Houses

Syscon Differentiators as a Source of Competitive AdvantageAbility to

Recommend

Power to Implement

Speed, Quality & Flexibility

• Focus on Customer needs & Business values

• Multi-Vendor Skills

• 15 Years Experience

• Strong Manpower resources and capabilities.

• Broad portfolio of solutions and services.

• Proven Methodology and Tools.

• Full Cycle of Implementation experience.

• Flat and flexible structure.

Why Travel Management System ? Travel Houses typically have always related airline

booking and accounts with technology.

There is a huge gap in the automation of other functions like Hotel / Resort Booking, Other Services / Online Payment Gateways

Travel has become more of an online business rather than the old fashioned personal touch and old legacy systems do not cater to the online business

Travel Management bridges this gap and automates various processes of a travel house

Being web enabled also gives the travel house to extend their web access for customers to login and view their data

Salient Features Customer Relationship Management

Enquiry Management

Resort Management

Tour Management & Other Services

Online Payment Gateway

Ticketing

Financial Management

Flow chart

TMS

Confirmation of Booking

Printing BookingVoucher

Area/Zone wise Collection report

Resort Payments

MIS Reports

Financial Management

Enquiry Forwarding to

Bookers

Booker checking availability

Reservations

Data MappingTMS is designed in such a manner that it takes care of the

following things:

1. Ease of Data Entry as all transactions are mapped to standard tables thus providing a lot of control thus eliminating user data entry errors to a large extent.

2. Strong categorization of standard tables to enable Management with MIS Reporting

3. Master Clean Up which should be done at least once a month to remove all duplicate and redundant data in the standard tables

Typical standard tables are Resort, Resort Type, Service Type, City, State, Country etc.

Enquiry ManagementEnquiry to a Travel House originates from various sources:

• Email• Fax• Walk – In• Telephonic

All enquiries are entered into a system through a customized form except online enquiries.

These enquiries are entered and handed over to the customer service person to follow up.

The tasks to be performed on an enquiry are:• Assign• Forward• Share

Load Balancing of EnquiriesEnquiries will be automatically read from the online emails generated from the company’s website. These will be classified according to the subject matter or the email address. This will eliminate a huge amount of data entry for the company and will be able to track all enquiries.

Enquiries from online mails as well as from other sources will be automatically assigned to the respective customer service persons. But prior to that, the system will check on the no. of pending enquiries with each person and will do an automatic load balancing and will assign the enquiry to the one who has the least no. of open enquiries.

The enquiry will be replied also from the system. The system offers a small Outlook look alike mail client. Thus all messages are directly stored in the system for further reference and marked against an enquiry

Flow for Resort EnquiriesThe system flow for the enquiry of reservation is:

• Enquiries are forwarded by the Customer Service Executive (CSE) to the Booker Person

• The Booker person checks for the Availability and the Tariff and the no. of rooms and room type

• At the same time, he also would take information about other dates than the enquiry date.

• This data will be fed into the system by the booker and the reservation is passed back to the CSE. The CSE then replies back from the system itself to the customer for various options.

• The CSE then marks against an enquiry the various status whether it is confirmed, follow-up date or closed without confirmation and citing the reason for the same

Reservation ModuleAll enquiries which get confirmed get converted into a reservation which could be either for ticketing, other services or for resort / hotel booking.

The ticketing data will be entered into the system directly with the payment details.

Similarly, other services like pure car rental will be directly entered into the system directly with the payment collection details.

The resort reservation is one which is very complex and requires detailed discussion.

Based on this, the respective invoices can be generated for the customer.

Resort Reservation ModuleResort / Hotel Reservation system flow is as follows:

• Enquiry gets confirmed into a Reservation. •Reservation is handed over to Booker to check for availability and tariffs. If already pre-entered during enquiry this process is overridden.

• The booker confirms the reservation with the resort and passes back the information to the CSE.

• The confirmation or the booking note is sent to the customer citing the payment schedule and the invoice.

• Once the advance is received, a reservation note is sent to the customer as well as the resort.

The system also takes care of cancellation of reservations.

Payment Module The payment towards the booking comes in various forms:

• Collection from the branch city either through cash or cheque.

• Walk-in Payments via cash or credit card.

• Payments via online payment gateways which includes bank, pay pal etc.

• Receipt of Cheque, DD or P.O.

There is a module to automatically reconcile with the payment gateways and update this data into the Accounts Module

Branch City collection is detailed whereby one can assign the person to collect from the customers address and reconcile at the end of the day the collections made.

Reporting Module

The system has a OLAP tool built into it. This facilitates the user to generate thousands of reports by himself and on the fly within seconds. It also allows the user to view or publish graphs / charts for the report generated. This can also be saved into an Excel file for further use.

The system also has pre-defined reports as required by the customer.

All reports within the system can either be printed or saved into a PDF or Word / Excel format or emailed to the customer.

Financial ManagementThe key features of this module are:

User Defined Books Powerful Cost Centre Analysis Apportioning of Indirect Expenses to various Cost Centre Attaining Nett and Gross Profitability across various parameters viz.

Zone, State, City, Resort, Airline, Customer etc. Navigating from Balance Sheet->Profit & Loss->Trial Balance-

>Schedules->General Ledger->Voucher in bidirectional methods Ageing and Outstanding Analysis Automatic transfer of data from Online Payment Gateways Costing Automatic Calculation of Exchange Gain / Loss Auto Calculation of Vendor Commission and reconciling of statements

through the system Bank Reconciliation Cheque Printing Pay-in-Slip Generation for Deposits

SecurityThe key features of this module are:

User Creation Mapping Users to Groups Security definition at Module, Menu, Template,

Command Button Levels IP Address security All Internet Based security for web enabled

applications User Security based on Day and Time

Advantages of using TMS Auto Transfer of enquiry mails to system Assign, forward and sharing of enquires Categorizing as per Standard Tables Tour plans as per client choice Auto Invoicing Grouping of resorts by category Handling Travel Plans for Individuals and corporate

International Domestic Rail road travel and Car rentals

Comprehensive report generation Daily collection/payment reports Resort/Hotel accounts and commission statement Area/zone wise collection analysis Variance reports and payment overdue reports Graphical Analysis Easy admin features for role and permission assigning Web based solution brings with itself following advantages over Client/Server

applications: Centralized database No additional investment for branch offices Usage of the software from anywhere in the world

Contact Mr. Nilay JhaveriMobile:+91 – 9820036140 E-mail: nilay@sysconinfotech.com

Mr. Madhav SatheMobile:+91 – 9820245110E-Mail: madhav@sysconinfotech.com

Thank You