Travel Management Services - redirect.html · Buyers Guide – Travel Management Services: TMS2017...

Contract Number: TMS2017 Last Updated: 5 Sept 2017 Document number: 02550954

Travel Management Services 1 August 2017 – 31 July 2020

• About the contract • How do I use this contract? • What’s on offer? • Who are the contractors? • Buying Rules • Need more information?

Buyers Guide – Travel Management Services: TMS2017

Department of Finance

ABOUT THE CONTRACT Contract Number TMS2017 Contract Term 1 August 2017 - 31 July 2020

Extension options:

• One three-year extension option

• Three one-year extension options Status Domestic air travel is mandatory for WA Government

departments. International air travel is non-mandatory for WA Government departments. The Buy Local Policy applies in regional locations.

Service Air travel reservations (bookings) and associated services provided by the contractor Corporate Travel Management (CTM). Reservations can be made online or via email/phone.

Key Features and Benefits

• Access to discounted airfares, motor vehicle rental and accommodation through one supplier.

• Access to best in class online booking tools. • Assistance in user level account management (e.g. policy

compliance, expenditure tracking, ticket credit utilisation). • Configuration of travel solutions to meet user needs by

dedicated and qualified travel consultants. • Reporting tools that assist track and monitor your travel

costs and credits. • Availability of VIP services.

Contract Manager A dedicated contract manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact:

https://www.finance.wa.gov.au/cms/State_Supply_Commission/Other_Government_Policies.aspx



Stephen Koh Senior Procurement Manager Phone: (08) 6551 1387 Email: [email protected]

Government Procurement Department of Finance Optima Centre 16 Parkland Road OSBORNE PARK WA 6017 Postal Address: Government Procurement Department of Finance Locked Bag 11, Cloisters Square PERTH WA 6850

Supporting Documents The following contract documents and other relevant information can be sourced from Contracts WA • TMS2017 Transition Facts • Ticket Credit Guide

Amendment Record Issue Number Date Amended Changes Made By

01 01/08/2017 Start of Contract Stephen Koh

http://www.contractswa.finance.wa.gov.au/index.jsp

https://www.contractswa.finance.wa.gov.au/servlet/cattech.obi.LogLink?forwardUrl=https://www.contractswa.finance.wa.gov.au/resources/CUATMS2017_Transition_Facts.pdf?&CuaNumber=CUATMS2017

https://www.contractswa.finance.wa.gov.au/servlet/cattech.obi.LogLink?forwardUrl=https://www.contractswa.finance.wa.gov.au/resources/CUATMS2017_Ticket_Credit_Guide.pdf?&CuaNumber=CUATMS2017



HOW DO I USE THIS CONTRACT? Step 1 What’s on offer? Click here to understand the range of services available

through this CUA.

Step 2 Who are the contractors? Click here to discover more about the Contractor that supplies

the services under this CUA.

Step 3 How much will it cost? It’s easy to buy from this CUA, to view the cost of services

click here.

Step 4 Buy it! Buy directly from contractors or buy online using the Online

Booking Tool (OBT), phone or email.



WHAT’S ON OFFER? Domestic Air Travel Bookings Corporate Travel Management (CTM) has access to Government discounted airfare arrangements and all other airfares in the marketplace to meet the Best Fare of the Day requirements. The Best Fare of the Day is the lowest fare available at the time of booking that meets the traveller’s business needs. The Government’s Travel Guidelines state that the choice of airline must be based on the Best Fare of the Day principle. This requires that you: • make the most economical travel arrangements that meet your business

requirements and apply the principle of Best Fare of the Day; • do not have any airline or frequent flyer preferences; • understand the level of ticket flexibility required based on your travel requirements.

The cheapest tickets have less flexibility; and • book as soon as practicable. Where required, CTM will provide customised services and coordination (e.g. groups and travellers with special needs including patients, prisoners, witnesses, police, legal officers, students and security classified travellers).

International Travel Bookings International travel bookings can be made through this CUA but are not mandatory. If engaged CTM provide point-to-point itineraries and three quotes that indicate seat availability. When making international bookings you must advise the travel consultant if the traveller is using a diplomatic/official passport or a foreign passport. Visa requirements can vary depending upon the passport that is being used. Before each overseas trip, travellers should ensure they have an International SOS Emergency Assistance Card in their possession, which can be obtained from RiskCover. Travellers can also download the International SOS mobile assistance app onto their smartphone. The card and the app can be used to contact International SOS in the event of a travel emergency and also provides access to useful pre-travel information.

Online Booking Tool CTM offers two Online Booking Tools (OBTs) - Serko and Lightning (CTM’s proprietary OBT). Both OBTs provide access to airline fares, to meet Best Fare of the Day requirements, accommodation and car hire options and the ability to view ticket credits. The Serko OBT also has capability to facilitate post-ticketing changes. Both OBTs are accessible through CTM’s SMART Portal which has the ability to forecast airfare and accommodation pricing, store invoices and itineraries, access customer specific reports and track travellers. CTM will work with customers, based on your travel requirements and structure, to determine the OBT to best meet your needs.

https://www.internationalsos.com/assistance-app



Use of the OBT makes it easier to view the Best Fare of the Day and reduces the transaction fee applicable to any new booking by up to 60%. To receive training on how to use the OBTs contact the CTM account management team.

VIP Service CEO’s, DG’s, Members of Parliament and the Judiciary receive a VIP Service. Contact the CTM account management team to register for this service.

Accommodation Bookings Accommodation bookings do not have to be made through the CUA, however CTM actively negotiates competitive rates for WA Government travellers. CTM’s BedForecaster technology, available via the SmartPortal displays accommodation pricing to assist customers determine the most economical travel dates. Where requested CTM can also customise your OBT to allow access to hotels available on third party websites such as Expedia. Accommodation bookings can be made using the OBTs. No additional fees are raised if the booking accompanies an air booking.

Car Hire Bookings The WA Government receives competitive car rental rates from Avis Australia, Budget Car and Truck Rentals and Thrifty Car Rental through the mandatory CUA for Motor Vehicle Rental MVR2014. CTM can access these same Government rates to book travellers’ rental vehicles. To book car hire customers first need to establish an account with the car hire supplier. Car hire bookings can be made using the OBTs. No additional fees are raised if the booking accompanies an air booking.

Ticket Credits Every month, CTM will email nominated key contact/s within your agency with your Credits on Hold information (ticket credits). This information will outline the credits your agency has on hold by expiry date. Customers with access to the OBT will also be able to view credits on hold for your portfolio. To access the “Credit on Hold information” please contact the CTM account management team.

Payment Options Air travel booked through CTM can be paid for by: • Purchasing Card – currently the NAB Visa and ANZ Visa, provided through CUA

35308;

https://www.contractswa.finance.wa.gov.au/family.jsp?item=92&STMP=140804142546684






• Travel Account (refer below), also provided via NAB and ANZ through CUA 35308; • CTM’s Account Facility – the account is paid by direct debit 14 days after the end

of each 14-day period. Accommodation and car hire bookings arranged through CTM are paid directly by the customer to the supplier when the services have been received. CTM can assist customers make arrangements to pay for accommodation for an additional fee of $10.00 (inc GST) per booking. Customer’s payment needs can be discussed with the CTM account management team.

Payment by Travel Account The National Australia Bank and ANZ offer a Travel Account facility under the Purchasing Card and Expense Management System CUA (CUA 35308) as a payment solution for air travel purchased through CTM. With these Travel Accounts, travel data is available on-line within

48 hours of a purchase being made and can be accessed at any time so that billings, expenses and other related information can be easily tracked and reconciled at any time. The Travel Accounts’ other advantages include: • Enhanced reporting – the electronic billing statement provides comprehensive

information including itinerary details, passenger name, ticket number, cost centre and general ledger cost centre allocation;

• Simple on-line reconciliation of airline charges and transaction fees using NAB and ANZ Expense Management Systems; and

• Easy payment by direct debit. Contact Greg Gates at NAB on 0427 490 821 for information on the NTA.

Reporting CTM provides access to monthly and quarterly reports that outline your travel spend, booking trends, number of changes made, credits on hold, OBT usage and missed savings opportunities. Reports can be sent through to an agency’s nominated representatives. To access reports please contact the CTM account management team.





WHO IS THE CONTRACTOR? Corporate Travel Management (CTM) Level 19, 197 St Georges Terrace Perth WA Office hours: 8:00am - 6:00pm (AWST)

CTM Management Team CTM has established the following account management team under the CUA. Please note: the below contacts are for account management matters. If you wish to make a travel booking, please refer to the How to Buy From this CUA section below.

Strategic Client Value Manager Steve Fisher T: (08) 9254 8604 M: 0481 911 232 E: [email protected]

Client Value Manager Dianne van der Schaaf T: (08) 6467 2153 M: 0434 601 935 E: [email protected]

Head of Operations Vanessa Collins T: +61 8 6467 2182 E: [email protected]

Team Operations Manager Kate Branson T: (08) 6467 2186 E: [email protected]

mailto:[email protected]






HOW TO BUY FROM THIS CUA Public Authorities should buy their air travel in accordance with the Guidelines for Official Air Travel outlined in the Premier’s Circular 2014/02.

Bookings New CUA User New travel bookers or customers making their own travel arrangements will need to have a profile set-up to be able to make online, email or phone bookings. Profiles can be established by contracting the CTM account management team or nominated key travel representative within your agency.

Online CTM’s Online Booking Tool is a cost effective and efficient method to book your travel. It shows all airfares on all airlines available via the Global Distribution System on a single screen in accordance with the Best Fare of the Day requirements and provides an opportunity to view indicative trip pricing for quoting purposes. It is not recommended that you attempt online bookings without undertaking training. Free training can organised by contacting the CTM account management team.

Email The address for email booking requests is [email protected]. Emailing CTM with your non-urgent booking requests can simplify the booking process for you and CTM. If booking more than a fortnight in advance, then consider emailing your booking request to the team of travel consultants. Emailing bookings relieves the pressure on phone systems freeing travel consults time for more urgent bookings and requests. To make a booking request via email you will need to have been identified as travel arranger or traveller within your agency who is able to make your own travel arrangements.

Phone The phone number for over the phone bookings is 1800 572 150. CTM’s WA Government call centre is staffed by fully trained travel consultants. The team of consultants is accessible via a call centre and will include dedicated VIP and international travel services. Contact details for the travel team are outlined below. To make a booking over the phone you will need to have been identified as travel arranger or traveller within your agency who is able to make your own travel arrangements.

Making a Booking To make a phone or email booking follow the steps in the table below.

https://www.dpc.wa.gov.au/GuidelinesAndPolicies/PremiersCirculars/Documents/2014_02%20Guidelines%20for%20Official%20Air%20Travel%20by%20Government%20Officers.pdf






Contact CTM Confirm your name, agency and cost centre code. Confirm travellers name, origin/destination of travel, and time/date of travel

Determine the best travel option

The CTM travel consultant will offer you the Best Fare of the Day. Before accepting this fare consider: Your requirements for ticket changes prior to the flight departure; Your risks of cancellation and ability to manage ticket credits; Your agency’s own travel policy and guidelines; and Your ability to make an instant purchase, which requires that all internal approvals have been received. Note: If you do not have the necessary internal approvals to buy a ticket, you will be unlikely to meet the purchase requirements of the cheaper tickets (instant purchase). Therefore, note the cost of a fully flexible ticket and seek approval for travel on the cost of that ticket. When the internal approval is received, contact CTM and seek the Best Fare of the Day again (do not buy the expensive fully flexible ticket unless necessary).

Determine the ground content

Advise the CTM consultant of any accommodation and car hire requirements and book these with the air travel reservation.

Confirm payment option

Please refer to the Payment Options section above.

Establish contacts Confirm whom the itinerary is to be sent to if not already set-up (email). Confirm whom the tax invoice is to be sent to if not already set-up (email).

Review booking Check the itinerary thoroughly. It is the customer’s responsibility to identify any inaccuracies on the itinerary.

Understanding Airfares There are many different airfares and they are constantly changing. To save money on air travel, it is important to appreciate how airlines price their tickets. Airlines offer a range of fares for travellers – these fares are grouped into “classes”. The cheaper fares are in classes that have more restrictive conditions whilst the more expensive fares are in classes that are generally less restrictive. Airlines allocate a proportion of seats on each flight to each fare class. The proportions change depending upon the day and time of flight departure. The numbers of cheap seats are always limited by the airline and get sold first to early-bird buyers.



Every travel agent has access to the full seat inventory offered by an airline – airlines do not offer more discounted seats to one travel agent than another. This means that domestic airfare prices do not change from one travel agent to another. In addition, airlines offer their seat inventory, generally for the same price, via their websites. Finding the cheapest fare amongst this complexity can be difficult. The travel consultants at CTM are trained to ascertain your travel needs and your capacity to accept airfare conditions to offer you the Best Fare of the Day.

Government Airfare Discounts The Department of Finance has negotiated Government discounted airfares directly with the following airlines:

• Domestic discounts o Virgin Australia o Qantas o Airnorth

• International Discounts o Air New Zealand o Cathay Pacific o Qantas o Emirates o Etihad Airways o Virgin Australia o Singapore Airlines

Airlines only provide these discounts through CTM. These discounts are not available through other travel agents or via bookings made directly with the airlines.

Travel Insurance RiskCover provides travel cover for government agencies that are participating members of the RiskCover Fund. Travel cover is provided for any air travel or any other form of travel comprising an overnight stay away from the personnel’s usual place of residence. The travel cover provided by RiskCover is only for authorised official business travel. The cover provided includes coverage for leisure activity undertaken during the authorised business travel, provided these activities do not exceed 2 days during any period of leave taken during the travel. If this period extends beyond the 2 days then the personnel will have to arrange their own personal travel cover for the whole period they have taken for leave (including the 2 day period allowed) but only up to the date they recommence the authorised business travel. Cover is provided for any director, commissioner, board or committee member, executive officer, employee of the agency or any other person(s) designated by the



public authority and approved by RiskCover prior to the commencement date of the authorised business travel. Therefore, it should not be necessary for a government agency to purchase separate or additional travel insurance from CTM or another provider for authorised official business travel. Please contact RiskCover to ensure the cover arrangements in place for the agency is suitable. Further information on the provisions and conditions of RiskCover’s travel cover can be located here.

Travel to the Indian Ocean Territories (Christmas and Cocos Islands) Section 17 of the Guidelines for Office Air Travel contains information about making travel arrangements to the Indian Ocean Territories.

Pricing Travel agents and airlines charge “transaction fees” to cover their cost of making a booking. CTM charge a transaction fee based on the type of booking made – online, email or phone. The transaction fee is the only source of income received by CTM for air travel booked through this CUA. Any commissions or overrides imbedded in the normal price of an air ticket are removed and returned to you as a point of sale discount. The transaction fee is only charged once (when the ticket is issued). Subsequent changes to the booking do not incur further transaction fees although name changes on an air ticket may incur an additional transaction fee if the ticket requires cancellation and re-issuing. Importantly, the price of an air ticket is independent of the transaction fee - CTM will earn the same income for a $3,000 airfare as it would a $199 airfare. You will find at least two separate charges on your invoice every time air travel is purchased:

• the airfare(s) charged by the airline(s); and

• the transaction fee charged by CTM. The CTM transaction fees below apply from 1 August 2017. The application of the transaction fee is demonstrated at Appendix 2. CTM SMART Technology included in online booking portal:

• SMART Portal

• SMART Fare-Forecaster

• SMART Bed-Forecaster

• SMART Hotel Reviews

• SMART Ride Share

• SMART Tickets on Hold

• SMART Traveller Tracker

• SMART Alerts

• SMART Threshold

• CTM Mobile

https://www.icwa.wa.gov.au/__data/assets/pdf_file/0027/2889/pds_travel_cover.pdf

http://www.dpc.wa.gov.au/GuidelinesAndPolicies/PremiersCirculars/Documents/2014_02%20Guidelines%20for%20Official%20Air%20Travel%20by%20Government%20Officers.pdf



Online Bookings using Serko tool

Booking type Australian domestic travel (inc gst)

Trans-Tasman, Cocos and Christmas islands travel (exc gst)

International travel (exc gst)

Air Travel Booking $7.40 $6.70 $35.00

Ground Content* Booking With Air Travel

No extra charge

Ground Content* Booking Without Air Travel

$7.40 $6.70 $6.50

Online Bookings using Lightning tool




Air Travel Booking $5.20 $4.70 $30.00

Ground Content* Booking With Air Travel

No extra charge


$5.20 $4.70 $4.50

Consultant assisted bookings (phone / email)




Air Travel Booking – Consultant Assisted (Phone / Email)

$18.70 $17.00 $70.00

Ground Content* Booking With Air Travel No extra charge


$16.50 $15.00 $15.00

Group Travel – Air Travel Only $39.05 $61.50 $100.00






Group Travel – Air Travel and Accommodation Only

$45.65 $70.00 $112.00

Group Travel – Air Travel, Accommodation and Airport Transfers Only

$49.50 $75.00 $110.00

* Ground content includes accommodation, car rental, coach, rail, ferry, etc.

Additional Services

Service Fee (inc gst)

24/7 After hours emergency assistance (per call issue, Transaction Fee applied separately) $22.00

Account facility finance fee (For Customers that choose an invoice account as their form of payment. Excludes credit/purchasing card and NTA Customers)

Waived

Hotel chargebacks $10.00

Automated ticket credit expiry reminders Included

Automated non-compliance messaging Included

Aircraft charters* On Application

Domestic Refunds $11.00

International Refunds $20.00 *An aircraft charter would generally only be booked through this CUA when it connects to a Regular Passenger Transport service (airfare) that has been booked through this CUA.



Other Policy Requirements Buyers should be aware of the following requirements under State Supply Commission policies and Treasurer’s Instruction 820, and whether or not they are applicable to purchases from this CUA.

Requirement Applicable to purchases made under this CUA?

Buyers must publish details of their purchase, or any variation to any purchase under this CUA, on TendersWA.

No, not required for purchases made under this CUA.

Buyers must record the purchase on the agency’s contract register, as instructed within the buying agency’s financial management manual.


Buyers must submit a procurement plan, an evaluation report, a contract management plan or any variation to the State Tender Review Committee.


Buyers must involve the Department of Finance

No, buyers do not need to involve the Department of Finance when purchasing from this CUA.

Buyers must obtain approval from an authorised officer of the Department of Finance to purchase through an alternative arrangement to this (mandatory) CUA.

Yes, at all values, if the location is in the Perth metropolitan region. Please note that public authorities are not required to request advice or approval from the Department of Finance, regardless of value, when seeking an exemption from the minimum requirements of the Open and Effective Competition Policy and the use of mandatory Common Use Arrangements for a purchase from an ADE or an Aboriginal Business.

Complimentary Feedback and Complaints Resolution Government Procurement aims to continuously improve the services it provides to customers and welcomes feedback on your experience under this CUA. If you are dissatisfied with the service provided please raise your concerns directly with the contractor. If the matter is not resolved to your satisfaction, contact the Department of Finance Contract Manager, Stephen Koh 6551 1387. If the problem or issue is not resolved to your satisfaction you may log your feedback via Finance’s online complaints handling facility. The online form provides for both complimentary feedback and complaint resolution considerations.

https://www.finance.wa.gov.au/cms/Government_Procurement/Not_for_profit/Feedback_and_Complaints.aspx



NEED MORE INFORMATION? Appendices Appendix 1: Premier’s Circular 2014/02

Appendix 2: Application of the Transaction Fee

Appendix 3: Frequently Asked Questions

Forms and tools Contractors Details

Ticket Credit Guide

Links to CUA information

Government Contracts Directory

Still need more information?

Contact the Contract Manager

http://www.contractswa.finance.wa.gov.au/index.jsp



APPENDIX 1: PREMIER’S CIRCULAR 2014/02 Number 2014/02 Issue Date: 31/10/2014 Review date: 31/10/2018 TITLE GUIDELINES FOR OFFICIAL AIR TRAVEL BY MINISTERS, PARLIAMENTARY SECRETARIES AND GOVERNMENT OFFICERS POLICY The Government requires departments and other public sector agencies to exercise the strictest economy and accountability in relation to publicly funded domestic or overseas air travel, and to ensure that such expenditure realises tangible benefits for the State. Ministers, Parliamentary Secretaries, Directors General and Chief Executive Officers must:

• Ensure that travel and travel expenditure is properly controlled and accounted for, including appropriate justifications for the travel and adequate public disclosure of the full cost of travel undertaken by Government officers;

• Ministers are required to provide a statement to Parliament within two months of the completion of any overseas travel undertaken;

• A summary of all overseas official air travel by each Minister, Parliamentary Secretary and Government officer is to be published and tabled in Parliament;

• Ensure the most economical travel arrangements possible and apply the principle of “Best Fare of the Day”; provided that it also meets the business requirements of the traveller.

• Ensure that Western Australia’s interests, particularly in relation to attracting convention business and trade opportunities, are promoted when Government officers travel interstate or overseas; and

• Leave that is undertaken in conjunction with any official travel by Ministers, Parliamentary Secretaries and government officers must be declared and included in the travel proposal and in the case of overseas travel in the summary report to Parliament. If the leave exceeds four working days in total, then only a one way air fare is to be funded by the Government.

Ministers, Parliamentary Secretaries and Government officers undertaking domestic or overseas travel must comply with the guidelines. In relation to overseas travel, this includes ensuring that the Western Australian Government’s overseas offices are informed of the proposed travel through the Department of State Development, obtaining the most up to date travel advice from the Department of Foreign Affairs and Trade and visa information from the relevant Embassy or High Commission. The Department of the Premier and Cabinet should also be consulted for advice on protocol matters.



BACKGROUND The Guidelines for Official Air Travel by Ministers, Parliamentary Secretaries and Government Officers deal with the following matters:

• Definitions of the terms “Official Air Travel”, “Government Officer”, “Best Fare of the Day” and “Domestic Air Travel”.

• Travel approval procedures, including class of travel, acting arrangements, membership of travel facilities and schemes, frequent flyer schemes, monitoring of travel.

• Overseas Travel Reports. • Promoting Western Australia, especially for conference travel. • Coordination of official overseas travel. • Liaison and communication with overseas offices. • Use of Official Passports. • Visa requirements. • Official travel to the Indian Ocean Territories.

The Guidelines are attached. Colin Barnett MLA PREMIER For enquiries contact: Kathryn Andrews 6552 5398 Assistant Director General, State Administration and Corporate Support Department of the Premier and Cabinet Other relevant Circulars: 2010/05 Circular/s replaced by this Circular: 2012/03, 2009/04, 2007/01, 2004/13, 2006/10

CLICK HERE FOR THE TRAVEL GUIDELINES

https://www.dpc.wa.gov.au/Publications/AnnualReports/Documents/2014_02%20Guidelines%20for%20Official%20Air%20Travel%20by%20Government%20Officers.pdf

https://www.dpc.wa.gov.au/Publications/AnnualReports/Documents/2014_02%20Guidelines%20for%20Official%20Air%20Travel%20by%20Government%20Officers.pdf



APPENDIX 2: APPLICATION OF THE TRANSACTION FEE Air Travel Bookings

Example CTM Transaction Fees Variation Extra CTM Fees Applicable

Any consultant assisted booking (phone or email) forming a single journey for a traveller on any number of sectors on any number of airlines (GDS or non-GDS or combination thereof) and any combination of fare classes (including Government/Private Fares). Eg. A single journey containing: QF PER-BME on Government/Private Fare; Air North BME-KNX-BME; and VA KTA-PER on Government/Private Fare.

One Consultant Assisted Transaction Fee – when tickets issued.

Any number of Changes including time/day, airline, routing, fare class, name of ticket (if permitted).

None.

As above One Consultant Assisted Transaction Fee – when tickets issued.

Add another Traveller Additional Transaction Fee charged

As above One Consultant Assisted Transaction Fee – when tickets issued.

Cancel entire booking. Transaction Fee retained by CTM

Any online booking for a traveller on any number of sectors on any airline (GDS or non-GDS or combination there of) and any combination of fare classes (including Government/Private Fares).

One OBT Transaction Fee - when tickets issued.

Any number of Changes including time/ day, airline, routing, fare class, name on ticket (if permitted).

None. Note that the OBT Transaction Fee will not be upgraded to a Consultant – Assisted Transaction Fee.

Add any ground content (including car, accommodation, coach, rail booking) to any new or existing airline booking.

None. Any. None



Ground content (accommodation, car rental, coach, rail, ferry) bookings without air travel

Example CTM Transaction Fees Variation Extra CTM Fees

Applicable

Ground content booking (eg. accommodation, car rental, rail, ferry or any combination of these)

One – when Customer commits to accepting the booking.

Any number of Changes including time / day, rental /hotel company, location, car-type, name on booking, add other rentals in other towns/cities. Addition of any other ground content.

None.

Ground content booking


Cancel entire booking. Transaction Fee retained by CTM

Ground content booking


Add air component.

Any gap between the Transaction Fee for the ground component and the Transaction Fee for the air component may be changed.



APPENDIX 3: FAQS Do I have to buy from this CUA if I am purchasing from a regional location? No. The CUA is mandatory for Public Authorities based in the Perth metropolitan region making domestic airline bookings. If you are outside this area you can apply regional purchasing discretion in accordance with the Government’s Buy Local Policy. Details of this policy can be found on the SSC Other government policies webpage. This provision does not entitle Public Authorities outside the Perth area to book through airline websites because these websites are not considered “regional” suppliers. Can I accessed airline discounts outside of the CUA? No. Local travel agents cannot access the special discounts that airlines have negotiated with WA Government. Airlines only provide these discounts through CTM. Do I need to get quotes? No. Simply use the OBT, email or phone to make your travel booking, noting that OBT are cost effective. Do I buy Air Charter from this CUA? This Travel CUA is principally for Regular Passenger Transport (RPT) air travel. However, if your travel booking has a mix of RPT travel and air charter then you may wish to use CTM to arrange the entire journey on your behalf. Premier’s Circular 2016/05 requires Public Authorities to use regular public transport air services (where available) when travelling to regional and remote communities throughout WA. Competitive air charter arrangements are best handled by seeking quotations from air charter companies as per normal procurement practices or using the group buying agreements for air charters in the Goldfields. Do I need to use the CUA to organise an interstate or international school excursion? Refer to the Department of Education School Excursion webpage. What do I do if I am unhappy with CTM’s service? Contact CTM’s Strategic Client Value Manager, Steve Fisher on 9251 8604. Clearly outline the issue, ask CTM to explain and together resolve the matter. If the matter is not resolved to your satisfaction, discuss it with the Department of Finance Contract Manager, Stephen Koh 6551 1387. Can I receive updates about this CUA including any price changes? CUA variations and other communications from the Department of Finance are distributed as circulars. To receive these and other communication distributed by the Department of Finance please contact the Contract Manager.

http://www.finance.wa.gov.au/cms/State_Supply_Commission/Other_Government_Policies.aspx

https://www.dpc.wa.gov.au/GuidelinesAndPolicies/PremiersCirculars/Documents/2016-04-Chartering-of-Aircraft-on-Regional-Regular-Public-Transport-Air-Routes.pdf


http://www.det.wa.edu.au/buying/detcms/finance-and-administration/buying-website/buying/articles/school-excursion-guidelines.en?oid=MultiPartArticle-id-8941441

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