Travel Management - A New Playing Field
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A New Playing Field How the fundamentals in travel management are changing in a increasingly data-driven world and how to take advantage of this new reality. Tyler Christie VP Product, Pi 2017
Transcript of Travel Management - A New Playing Field
A New Playing Field How the fundamentals in travel management are changing in a increasingly data-driven world and how to take advantage of this new reality.
Tyler Christie VP Product, Pi
2017
Where we are going today • How is travel management changing?
• How do I get started with data?
• How can I leverage data to create value?
• What are typical challenges and solutions?
Supplier relationship • Sourcing • Ongoing management
Traveller engagement • Policy compliance • Feedback
Programme management • Coverage and leakage • Usage patterns • Savings tracking
Travel Fundamentals
Historical View Travel managers have typically been at a disadvantage due to TMC dependency, messy data, insufficient analytics support and reactive insights.
• TMC-centric
• Hard to use raw data
• Tied to TMC tools
• Reliant on suppliers
• Reactive with limited prediction
Changing the playing field Data is changing this historical playing field
#AI Artificial Intelligence is driving this transformation
Increased data processing, data availability, and data science innovation underpin this revolution
Computer Processing Ai TechnologiesAvailability of data
DATA IS POWER
• Integrate data for a holistic view
• Obtain accurate insights
• See the world as your suppliers do
• Drive internal efficiency
• Predict events to pro-actively manage cost
What’s in it for you? This innovation enables you to take control of your data and capture new opportunities
Back to fundamentals
What data do you have? Trains planes and automobiles…
plus a whole to more
Where is your data?
TMC databases
Employee receipts
Credit card providers
What are your goals? The starting point for any successful program is to have clear goals.
• Accuracy
• Visibility
• Alignment with compliance
• Duty of care
• Savings
• Improved sourcing
What do you need to accomplish your goals?
Typically, this looks pretty ugly
DUH!Who should help you with this?
Peer Insights
Challenges and risks with the old world
• Accuracy
• Security & duty of care
• Independence
• Leakage
• Cost
The New World
• Clear, holistic view
• Accurate and timely
• More confident compliance
• Predictive insight
• Strengthened negotiations
Case Study 1 Handling new traveler behaviour and data sources.
Hotel Flights Car Card
Case Study 2: Calculating and reporting accurate trip cost
Case Study 3 Empowering your team to strengthen negotiations
Imperative to Create Value A fundamental goal must be to leverage data to create value
Compliance Effective compliance
delivering business results
Efficiency Achieve your goals as efficiently as possible
Happiness Ensure your traveller experience is optimal
Cost Secure cost savings
year on year
Next steps to take control
Step 1: Define your goals
• Compliance
• Cost & supplier pricing
• Internal efficiency
• Traveller experience
• Duty of care and minimising risk
• Incremental savings
Step 2: Create a data strategy
• Define what questions you want to answer
• Map out what data you need to achieve your goals
• Verify where this data is
• Identify specific insights you need to manage
successful
Step 3: Secure control of your data
• Stake out your independence
• Establish data management
• Complete data integration
• Continuously verify data quality
Step 4: Empower your team
• Automated reports
• Intuitive visualisation
• Alerts
• Predictive analytics
• Negotiation-focused reports
Data is the New Power Are you ready to take advantage of
the new playing field?
Contact Us! Tyler Christie - [email protected]
Simon Carmouche - [email protected]
