Travel buy overview document

Copyright ™ TravelBuy

It remains the property of TravelBuy and its contents may not be disclosed to any third party without prior consent.

How can TravelBuy help you?

TravelBuy is a Certified Payment Service Provider (CPSP), also know as a Payment Gateway,

specialising in solutions for the travel and hospitality industry in South Africa. A Payment Gateway

manages the processing of online credit card transactions for a customer.

TravelBuy has 4 bank lines (Standard Bank, ABSA, FNB & Nedbank), and handles

the verification and transfer request of transactions, instructing payment from a

shopper‟s credit card and payment into the customers merchant account.

TravelBuy, formerly know as Better View, is a member of the Payment Association

of South Africa (PASA) – so we are legal!

Why Choose TravelBuy?

TravelBuy is more than just another Payment Gateway, by specialising in the

travel industry, and offering various Modules which can be tailor made to meet your business

requirements. Our transaction fees are highly competitive, and we do not charge fees „as a

percentage of the transaction value‟, but rather a fixed fee – so no hidden costs! Our staff is from

the travel industry – so we understand the industry, providing industry driven solutions!

Who can use TravelBuy?

Any company that wishes to sell their products/ services online, and to accept

customer‟s payments via credit card.

How does online credit card processing work?

You are required to obtain a merchant bank account, from your South African

bank of choice. TravelBuy can assist with the application process – it‟s easy!

TravelBuy then set up your company, with the merchant account details and your business rules for

transactional processing – and „Bob is your uncle!‟

What cards can my website accept?

By default, Visa and MasterCard are accepted. Should you wish to accept American Express and

Diners Cards, application to these issuers can be made. Subject to approval, your site will then also

be able to accept these cards.

Are my clients’ details safe?

Absolutely! For businesses that are looking to accept credit card payments online, security is

always an issue. You want to be assured your clients financial details are not being misused, and if

you have their financial details stored on a computer, they are vulnerable to a hacker attack. The

solution? A Payment Gateway, like TravelBuy. Payment Gateways are governed by PCI DSS – see

section 2 for the „tekkie detail‟! Information is stored by TravelBuy in compliance with PCI DSS, and

is simply transferred. If the card is not reported stolen or listed for fraud, the transaction will be

processed.

Who is TravelBuy?

e-Commerce Travel & Entertainment

Solutions



T r a v e l B u y S y s t e m s S o u t h A f r i c a ( P T Y ) L t d

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MISSION: ‘Secure

technology & banking,

integrating all

processes, to manage

& timeously settle

transactions,

increasing the

customers’

effectiveness in

managing their sales

risk and exposure.

How do I know that transactions have been processed through my site?

All transactions processed are viewable online; real-time, so literally seconds after the transaction is

processed by your customer, you can view the details online – how cool is that!

Can I accept Foreign Currencies?

You can display foreign currencies with an equivalent value in South African Rands on your website.

Your client‟s credit card statement will be charged in their local currency; however you will be paid in

South African Rands (sorry – but nice try – given the fluctuating exchange rate!). Remember banks

apply charges, and this remains out of our control and TravelBuy cannot be held liable for differences

in exchange rates and service charges.

Payment Card Industry Data Security Standards (PCI DSS) is a set of global standards, enforced by

the Payment Card Industry Security Standards Council (PCI SSC), to ensure secure card holder data

and bottom-line provides you, the merchant protection.

The PCI SSC was established by the major card brands to consolidate the

following standards:

VISA Account Information Security Programme

MasterCard Site Data Protection Programme

American Express Data Security Operating Policy

Discover Information Security Compliance

JCB Data Security Programme

PCI DSS compliancy is mandatory for any entity that stores, processes

and/or transmits card holder data. Compliancy therefore applies to

merchants, service providers and acquiring banks. It is a set of „best practice rules‟.

All TravelBuy Solutions are interoperable and may be customised or tailored to meet your exact

requirements. Due to this flexibility of our systems, TravelBuy utilises strict solution deployment

methodologies in order to provide each customer with a “best-fit” solution. All solutions need to

meet customer requirements as well as remain within rules defined by numerous national legislation

and international compliance bodies. The aim is to provide you with what you need and not

simply with what we have.

Identify Requirements

The process begins in understanding your requirements as well as your

current internal processes. Due to the nature of information shared at

this stage, a mutual non-disclosure agreement (NDA) is signed prior to

the first meeting.

PCI DSS

The Trave lBuy Approach




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Propose Solution

TravelBuy as well as its technology partners then assess your requirements and build a solution

offering that may contain multiple TravelBuy Modules to meet the end-result. The proposed solution

aims to streamline your process and ensure that all entities involved in a transaction are honoured.

Each function within the proposal is built against a corresponding requirement defined by you, the

customer. The “phased approach” may be utilised providing the ability to partially deploy a TravelBuy

solution.

Trader

Target Market: any entity selling on behalf of the travel supplier

This solution allows Travel Management Companies (TMC‟s), booking agents and tour operator‟s real-

time access to authorise, settle and reconcile transactions. This is the most cost-effective way to

implement supplier credit card authorisations, across front, middle and back-office environments

without having to acquire multiple bank terminals.

Value Add

Multi supplier, pre & immediate „local‟ authorisation system

Secure, online, immediate authorisation & settlement system

Enhanced authorisation, ensuring approval received from issuing bank

Reconciliation of financial effect to & from entity

All parties involved have sight of the transaction, with enhanced online transactional analysis

Improved cash flow

Certified with all South African acquirers

Assessor Target Market: Any entity who wants to use batch- based

settlement processing

The Assessor Module consists of a certified accounting process and EFT engine delivering complete

settlement. The Assessor can further be utilised to deliver invoicing, account management, statement

processing and deposits reconciliation on behalf of the entity. This takes care of the „paperwork‟

required from all the downstream partners, adding value to the administration process. With output

such as encrypted and online invoice provision, this links original banking transactions to the supplied

transactions. This is a secure forensic framework, which adheres to strict financial rules and

expectations, delivering pure and accurate spend management.

Value Add

Low investment in technology costs

Validation, auditing and control of business rules

EFT transactional handling & absolute clearing of funds

Transactional invoicing & statement provision

Service fee, incentive, commission management & disbursement

Billing & settlement outsourcing

Electronic document handoff to customers

TravelBuy Solut ions




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Compliance with international banking standards, e.g. Visa, MasterCard, Amex & Diners Club

Secured data & confidentiality is maintained

Supplier

Target Market: Any supplier of stock to the travel industry & TMC‟s

This solution delivers immediate settlement of transactions from all sales points, ensuring funds, value

and reconciliation is handled in real time. The payment channel allows funds to flow from POS to

supplier and vice versa. Where necessary, a certified treasury can be utilized to manage the

accounting and journal processes of financial decision making, thereby minimising costs in

administration, cash transfers and reconciliations. Suppliers, therefore, achieve significant

improvement in process efficiencies, cost and effort.

Value Add

Online Treasury Model facilitating the fulfilment of the administrative process for financial

events

Transactions are paid for prior to commitments

Effective management of commissions & turnover-based checking & payments

Reduction in administrative overheads

Technology utilises the latest certified banking standards, irrespective of which channel the

transaction originated

iVoucher Target Market: Any entity allowing debtor travel & wishing to remove card information within the

organisation

The iVoucher, pre-paid or pre-auth, or post-paid, connects payment

and fulfilment obligations between all parties. This removes the

traditional debtor management and enhances the cash flow, whilst

maintaining the importance of security and reconciliation of services,

without compromising personal information. This solution delivers

immediate check-out value and digital invoicing on behalf of the

supplier and TMC transaction. The encrypted and online invoice

provision connects original banking transactions to supplier transactions, and provides a full

reconciliation of the corporate spend.

Value Add

Security of personal information & PCI compliancy

Immediate settlement to all parties, enhancing cash flow

Embedded corporate & procurement rules

Reduced administration costs for all parties

A feed for business intelligence

Can be utilised as an enhancement to spend management




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Buyer

Target Market: TMC & Corporate Customer

The Buyer Module exposes detailed procurement accounts to the forward entry points of a

transaction, such as POS, procurement engines and Global Distribution Systems (GDS‟s). This solution

provides agnostic payment tokens on behalf of corporate procurement officers, thereby ensuring

business-based rules are managed and adhered to, prior to any financial authorisation and/or

settlement.

This therefore delivers unique and tailored corporate specific travel policies, linked to the fulfilment

(financial events), allowing complete reconciliation of procurement and fulfilment.

Value Add

Online, real time system

Visible globally

Dynamic business rules application

Level 2 & Level 3 Data

Cost per account metric largely reduced

Business Intelligence

Issuer

Target Market: Travel Account Issuers, Banks & TMC‟s

This solution provides real-time account view of traditional bank issued accounts and virtual sub-

accounts, allowing issuers to segregate or aggregate account issuing. The transactional MIS attracts

all EFT transactions to the respective registered account, which in turn is visible to the issuer‟s

customer.

Value Add

Online, real time system

Visible globally

Level 2 Data

Cost per account metric largely reduced

Business Intelligence

Enhances value add of issuers

Hosted Payment Pages

Target Market: Any entity selling online

Hosted Payment Pages offer secure credit card payment transactability, via a website infrastructure, in

accordance with SecureCode.

Value Add

Reduced IT investment in building & adhering to payment pages requirements

Certified with all South African acquirers

Achievement of liability shift

All other value add‟s as per the Supplier Module




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Physical Address

First Floor

Block C

Little Fourways Office Park

No 1 Leslie Road East

Fourways

2055

Postal Address

PO Box 71517

Bryanston

2021

www.travelbuy.co.za

Contact Detai ls

Phone + +27 (0)11 300 1000

Fax +27 (0)11 300 1001

E-mail [email protected]

Our Strategic Client Services

TravelBuy involves customers in every stage of the relationship:

from system specification, project management of the integration process and

training.

Ongoing support is provided by the Customer Care desk to ensure product

back-up and optimal use of the solution.

Customer Relationship Management is of key importance to TravelBuy, the

relationship does not die after the go live date!

Travel buy overview document

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Transcript of Travel buy overview document