Disclaimer: This presentation is prepared by trainees of baabtra as a part of mentoring program. This is not official document of baabtra –Mentoring PartnerBaabtra-Mentoring Partner is the mentoring division of baabte System Technologies Pvt . Ltd

Travel agencies and working of travel

agencies

Operation of a travel agency• Travel agent is some one who integrates

various services required by the traveller,and provide single point solution to their needs

• Services provided by travel agents are• Provide information• Provide option• Facilitation of instant booking/cancellations• Provide invoices, credit notes, debit notes to

his service

• Delivery of tickets and service vouchers at the customer doorstep

• Provide weekly/fornightly/monthly statements

• Provide credit• Troubleshooting• Integration of all the services

Profile of set up at travel agency

• A typical set up at any travel agency is divided into two parts-front office and back office

• Front office interacts with customer,service providers,use various technology gadgets and software to provide information,options,booking,callcellation etc to the customer and facilitates the integration and delivery to service

• Back office typically raises invoices,credits notes for service provided/cancelled,maintain customer account ,provide periodic statements,collection and makes receipts,makes airline reports,MIS reports,reconcile various account banking etc

• Front office requires various skills in terms of communication ,knowledge of business etc

• Back office requires various skill sets apart from just accounting.

• This has become necessary since there are multiple suppliers who require various kinds of reports from agency,many customers demanding many more MIS information ,banking which has become quite techno savvy and taxations like service tax which is quite completed

Basic requirement to start a travel agency

• Capital a sound financial base• Premises adequate place with suitable location

and easily accessible to public• Licenses-the necessary licenses or registration

require to carry on the business.• Recognition-by airlines/IATA,hotels and other

suppliers of service,which will enable them to sell their product on their behalf and earn commission on such sale

• Communication network-good telecommunication facilities to contact airlines,hotels etc.for speedy reservation and confirmation

• Equipment's and machines-necessary to carry out all travel related service

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