Making Cash Flow®

Consultation & Service Overview

Leading Our Industry

• Making Cash Flow for businesses, medical offices and organizations of all sizes since 1970

• Assisted over 200,000 clients in resolving $6 billion in accounts receivable over the past decade

• Providing local personalized client service and support with 100 offices nationwide

Our Commitment:

“To deliver the most progressive and effective cash-flow management tools

available to our clients”

Making Cash Flow®

Some of Our Clients

Making Cash Flow®

A Healthcare Leader

Over 20,000 medical practices, hospitals & dental practices nationwide trust

Transworld Systems

Over 20,000 medical practices, hospitals & dental practices nationwide trust

Transworld Systems

Making Cash Flow®

Let’s Talk About You

Your Current Approach

• How do you follow up on delinquent accounts now?

• Do you use a billing company or billing software?

• How many new statements do you send each month?

• Who on your staff handles A-R follow-up?• Do they have other responsibilities as well?• When do you become concerned about an

account?• Is there anything else I should know about your

current approach?

Making Cash Flow®

Traditional Accounts Receivable Model:

• Debtors know they owe, but may not care

• Customers are less likely to respond as attempts continue

• There is no cap on the time or money spent on follow-up

• Businesses and practices follow this model due to the high cost of collection agencies, and fear of alienating their customers or patients

• There is no way for a business to know who is a “casual” delinquency, and who is a serious non-payer

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The Challenge

Making Cash Flow®

Customer Concern Level

The Solution

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Accelerator

Profit Recovery

Accelerator®

1st Party: You are asking for payment, but Transworld is doing the work

• Five Contacts in 40 days, all in your businesses or practice name

• Urgency through frequency• Caps time and money spent on follow

up – Limits your touches • Standardizes your AR process• Accelerator separates casual

delinquencies from serious ones

Profit Recovery®

3rd Party: Five collection agency demands in a span of 40-60 days

• A real consequence for non-payment• Transworld fills “bill collector” role• Every demand creates greater urgency• Still allows you to help the debtor resolve

their debt• Greater leverage allows you to control the

process (payment terms, credit, etc.)• Services are fixed-fee based

TSI Collections

Making Cash Flow®

Urgency

• The older an account gets, the harder it is to collect• Casual delinquency and high-risk debt are different• Consistent, effective follow-up can be challenging and

expensive• Most businesses would prefer to never have to use a

collection agency at all

Let’s Agree on a Few Things

Fact: Most businesses wait to take action because they don’t want to pay a percentage and they don’t want to alienate their customers. Fact: Transworld Systems allows you take action early and diplomatically, recovering your accounts faster while maintaining valuable customer relationships.

Making Cash Flow®

What the Experts Say:

Making Cash Flow®

The Challenges of Collecting Internally:

“Most businesses have their accounts receivable in shambles because they cannot manage their sales and billing on a daily basis.” – SmallBusinessZone.com

“It costs businesses approximately $31.60 to recover a past due account.” – Dartnell’s Institute of Business

“53% of surveyed small business owners said they are experiencing cash-flow problems.” – Discover Small Business Watch

The Challenges of Collecting Internally:

“Most businesses have their accounts receivable in shambles because they cannot manage their sales and billing on a daily basis.” – SmallBusinessZone.com

“It costs businesses approximately $31.60 to recover a past due account.” – Dartnell’s Institute of Business

“53% of surveyed small business owners said they are experiencing cash-flow problems.” – Discover Small Business Watch

Transworld Systems Results:

“In addition to the superior collection rate and speed of recovery, Transworld’s low fees provide the client with a 30% - 70% savings.” - Forbes Magazine

“Transworld gets credit for the highest recovery rate in the industry.” - Barron’s

“This company has a collection rate of well over 50%. The typical collection firm only gets 20% and keeps 25%-50% of recovered funds.” - Fortune Magazine

How We Help

Making Cash Flow®

Placing Accounts is Easy

• Submit through our secure Online Client Portal (OCP) and place accounts for any or our services, 24/7

• Upload accounts one-by-one or in a batch format• View or stop accounts, report payments and pull

performance reports all from your client portal• You are in control of your accounts at all times

Making Cash Flow®

Accelerator®

Hello. This is not a telemarketing call. This is <TSI Client Name> calling regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>.

Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>.

Thank you for your immediate attention to this matter. To be connected directly to your creditor, press 1.

Contact 1 & 3:Diplomatic ReminderLetters

Contact 1 & 3:Diplomatic ReminderLetters

Contact 2 & 4:Diplomatic Reminder

Calls

Contact 2 & 4:Diplomatic Reminder

Calls

For those that need a simple reminder to pay

Making Cash Flow®

Accelerator®

Most people have paid by now, those who haven’t need a consequence, a real reason to respond

Increasing Urgency

Making Cash Flow®

Time to Move to Stage 3

Making Cash Flow®

Profit Recovery®

Collections Demand 1Collections Demand 1Demand 2 Collection

Call

Demand 2 Collection

Call

Create a real consequence, without paying a percentage

Hello. This is an important message from Transworld Systems, a debt collection company. This is an attempt to collect a debt and any information obtained will be used for that purpose.

We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>.

When calling please refer to your id code <Account>.

Transworld Systems is a debt collection company and any information obtained will be used for that purpose. To be connected directly to your creditor, press 1.

Thank you.

Making Cash Flow®

Thank You Letter (optional)

Making Cash Flow®

Benefit Summary

Transworld Systems’ Key Benefits:

• Innovative staged approach to cash-flow management

• Fixed-fee based• Lower your internal follow-up and collection

expenses • 24/7 client access to detailed activity and

performance reports• Service all of your accounts, regardless of

balance or location• Our processes are compliant with the FDCPA, and

current HIPAA and TCPA requirements • Your personal Account Executive will make sure

you maximize our services • Performance Guarantee

• Industry innovator and leader for over 40 years

Making Cash Flow®

Transworld Collections

Servicing the few high-risk accounts that go uncollected:

• Nationwide team of professional collectors who will turn up the heat on these overdue accounts

• Contingency based fee structure• You pay only for dollars recovered on these high-

risk accounts• Submit the accounts and pull reporting directly

from your Online Client Portal (OCP)

It is time for the professional debtors to deal with professional collectors

Making Cash Flow®

Profit Recovery Demand 1

Making Cash Flow®