Transportation Systems Management and Operations (TSMO) · 2020. 7. 16. · FHWA’s TSMO...

Dallas/Fort Worth TSMO Program Plan July 16, 2020

Transportation Systems Management and Operations (TSMO) DFW TSMO Program Plan – Capability Maturity

Model (CMM) Assessment


DFW TSMO Program PlanVirtual Meeting Housekeeping Items

1. If you haven’t already, please type the name and the agency you represent into the chat box. This will serve as our virtual meeting sign-in sheet.

2. For this presentation, please make sure that you are on mute. If you have questions as we present the slides, please type them into the chat box.

3. Near the end of this webinar we will be asking that you use the chat box to indicate your interest in contributing to future specific in-depth work sessions. In order to respond in real time, you will need to be connected to the TEAMS meeting. If you cannot connect via TEAMS, you will be able to indicate interest via email after the we have concluded.

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Turn CHAT on Here


Table of Contents

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5-7

8-9

20-26

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4CMM Webinar Objectives

TSMO Basic Definitions

TSMO Program Plan Update

Approach to Completing the CMM for DFW Stakeholders

Questions and Discussion

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2

3

5

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10-19TSMO Capability Maturity Model4


CMM Webinar Objectives

1. Provide an update on the Project

▪ Summarize the work to date, next steps, and schedule.

2. Provide background on the CMM Process

▪ Overview of how the CMM has been applied across the nation to advance TSMO.

3. Outline how we will approach this step virtually

▪ We will ask attendees to share sign up for future webinars where the real work happens.

4. Continue the conversation

▪ We want to know if there are any questions of discussion topics about this project.

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Transportation Systems Management and Operations

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FHWA’s TSMO Definition: Integrated strategies to optimize the performance

of existing infrastructure through the implementation of multimodal and

intermodal, cross-jurisdictional systems, services, and projects designed to

preserve capacity and improve security, safety, and reliability of the

transportation system.

TxDOT Goals and Objectives:

Optimize System Performance – Develop and operate an integrated

transportation system that provides reliable and accessible mobility, and

enables economic growth.

Promote Safety – Champion a culture of safety.



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Essentially, the purpose of a TSMO Program Plan in your

region is to evaluate how the existing transportation network

is functioning with the aim of improving operations.



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Work Zone Management

Traveler Information

Special Event Management Road Weather Management

Freight Management

Traffic Incident Management

Traffic Signal Management

Active Traffic Management

Managed Lanes

Integrated Corridor Management



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Traffic Incident Management

Road Weather Management

Planned Special Events

Work Zone Management

Traffic Signal Management

General Traffic Management


Key Contents of the TSMO Program Plan

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▪ Business Case for TSMOA cost-benefit analysis of adopting a TSMO mindset

▪ Key Priorities Identified by Stakeholders“Where we are” vs. “Where we want to be”

▪ Project Recommendations Focused on 0-5 Year DeploymentsProjects and programs to address regional priorities

▪ Recommended Institutional ChangesRecommendations for business process, performance measures,

organizational, and staffing changes to support improved operations


Stakeholder Outreach for the TSMO Program Plan

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▪ One-on-One Agency Meetings February-March 2020

▪ Stakeholder Outreach WorkshopsMay 2020

▪ Capability Maturity Model Workshops – Assessment of Business Processes,

Systems and Technology, Performance Measures, Culture, Organization and

Workforce, CollaborationJuly 2020

▪ Capability Maturity Framework Workshops – Focus on Action ItemsSeptember 2020



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Business Processes Systems & Technology Performance Measures

Culture Organization & Workforce Collaboration

Capability Maturity Model


The Dimensions of Capability Maturity

1. Business Processes: Planning, programming, budgeting,

implementation

2. Systems & Technology: Systems engineering, standards,

documentation

3. Performance Measurement: Measures, data & analytics, utilization

4. Culture: Technical understanding, leadership, outreach, authority

5. Organization/Workforce: Organization structure/ workforce

capabilities

6. Collaboration: Partnerships - public and private


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Bu

sin

ess

Pro

cesses

Organization and Staffing

Culture

Syste

ms a

nd

Tech

no

log

y

Perf

orm

an

ce

Measu

rem

en

t

“Capabilities”

Business and technical

support strategies

Organization

and relationships

support processes

Effective

TSMO Strategies

Collaboration


The Work Sessions: Levels of Agency Capability Maturity

LEVEL 1

Performed

• Activities &

relationships ad hoc

• Champion-driven

LEVEL 2

Managed

• Processes developing

• Staff training

• Limited accountability

LEVEL 3

Integrated

• Process documented

• Performance measured

• Organization/

partners aligned

• Program budgeted

LEVEL 4

Optimized

• Performance-based

improvement

• Formal program

• Formal partnerships

Most Agencies Today

Goal for the Future

• All (6) dimensions are

essential/synergistic

• Dimension at the lowest level is the

constraint

• Levels of capability can not be

skipped


The Work Sessions

▪ Goal for continuous improvement for those

business/technical process and the institutional

arrangements.

▪ Through self-assessment identify areas in need of

improvement.

▪ Identify actions to “get to the next level” – advance

operational maturity.

▪ Output is then consensus driven key actions and

inputs to the TSMO Program Plan.


DIMENSIONSLEVEL 1

PERFORMED

LEVEL 2

MANAGED

LEVEL 3

INTEGRATED

LEVEL 4

OPTIMIZED

Business

Processes

(Planning,

Programming,

project dev.)

Processes not established

related to TSMO (ad hoc,

informal, un-integrated within

and among jurisdictions),

projects opportunistic

Consensus TSMO

planning/programming

approach developed (regional,

corridor) with formal TSM&O

goals, deficiencies, B/C,

networks, strategies -- (but

not integrated into SW/Metro

plans/programs)

Regional/corridor TSMO

plan/program(forecasting and

analysis and proj. dev. process

developed and integrated into

jurisdictions’ overall multimodal

planning/programming/proj. dev

process – level playing field

TSMO integrated into

jurisdictions’ multi-sectoral

planning and programming

process on a life cycle basis

Culture

(tech.

understanding,

leadership,

outreach,

authority)

Value of TSMO not widely

understood -- individual staff

champions/units promote

TSM&O – varying among

jurisdictions

Regional Jurisdictions’ senior

managements understand

TSMO business case.

supports, agency-wide

integration and educates

decision makers/public

Jurisdictions’ mission

incorporates TSMO and

benefits with formal program

support and sustainable finance

with wide public visibility,

understanding

Customer mobility service

commitment accountability

accepted as formal, top level

core program of all jurisdictions

The Work Sessions: Example Criteria


Improving TSMO Capability

▪ Objective: “Mainstreaming” continuous improvement in

all capabilities for effective TSMO

▪ Key Differentiators: Not “ITS projects” but improvements

in TSMO processes and institutional arrangements

▪ Work Session Process: Agency staff evaluate, identify,

improve key capabilities

▪ Over 50 FHWA-sponsored state DOT and regional

workshops nationwide


TSMO Operations Strategies & Solutions Included Overview

▪ Traffic Incident Management

▪ Work Zone Management

▪ Road Weather Management

▪ Special Event Management

▪ Traffic Signal Management

▪ General Traffic Management

▪ Traveler Information

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▪ Freight Management

▪ Transit Management

▪ Active Traffic Management

▪ Integrated Corridor Management

▪ Data Management

▪ Performance Measures

▪ Connected and Automated Vehicles

Operations Strategies to Include in Plan


Work Session - Example Template


Work Session - Example Template

• <example> Regular sharing of project plans and strategic plans among different entities.

• <example> Difficulty in reallocating funds away from construction/ maintenance to operations.

• <example> Develop TSMO plan with specific strategies that

provide funding flexibility for operations projects.


Virtual Approach to Capability Maturity Assessment

▪ Instead of a day-long workshop we will have three topic-area specific virtual work sessions.

▪ Work sessions will be small groups of approximately 10 - 12 participants so that a meaningful conversation can be generated.

▪ Materials will be sent in advance of the questions and discussion areas. We ask that participants prepare responses to the questions in advance of the work session.

▪ Work sessions will be about one hour and use the chat box in addition to discussions.

▪ Work sessions will occur within the next two to three weeks.

▪ Recommend one participant from stakeholder agencies.

▪ Topic areas for the work sessions will be:

– Traffic Incident Management

– Road Weather/Planned Special Events/ Work Zone Management

– Traffic Signal Management/ Traffic Management

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TSMO Strategy: Traffic Incident Management

▪ Traffic incident management (TIM) consists of a planned and coordinated

multi-disciplinary process to detect, respond to, and clear traffic incidents

and restore traffic flow as safely and quickly as possible. Applied effectively,

TIM reduces the duration and impacts of traffic incidents and improves the

safety of motorists, crash victims and emergency responders.

▪ Participants: DOT, MPOs, local agencies, first responders, police, fire,

highway patrol, tow companies

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Signing Up for Capability Maturity Assessment Work Sessions

▪ Using the chat box please indicate your agency

name and contact name to participate in the

Traffic Incident Management Capability

Assessment

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TSMO Strategies: Road Weather/Planned Special Events/ Work Zone Management

▪ Road Weather Management Programs seek to better understand the safety and mobility impacts of weather on roadways, and promote strategies and tools to mitigate those impacts.

▪ Managing travel for planned special events involves advanced operations planning, stakeholder coordination and partnerships, developing multi-agency transportation management plans, raising awareness of general public and event patrons of potential travel impacts, and coordinating agency services and resource sharing.

▪ Work zones directly impact the safety and mobility of road users, roadway workers, law enforcement officers, emergency responders, utility workers and other authorized personnel. The challenge of moving traffic safely and efficiently through work zones underscores the need for finding, deploying, and developing new ways to enhance work zone traffic management.

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▪ Using the chat box please indicate your

agency name and contact name to

participate in the Road Weather/Planned

Special Events/ Work Zone Management

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TSMO Strategies: Traffic Signal Management/ Traffic Management

▪ Traffic signal management involves the planning, design, integration,

maintenance, and proactive operation of a traffic signal system in order to

achieve policy based objectives to improve the efficiency, safety and

reliability of signalized intersection operations.

▪ Traffic Management centers are the nerve center of most freeway

management systems. TMC staff use information to monitor the operation of

the area’s major street and highway network. The role of a TMC often goes

beyond the freeway network, functioning as the key technical and

institutional hub to bring together the various jurisdictions, modal interests,

and service providers to focus on the common goal of optimizing the

performance of the entire surface transportation system.

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▪ Using the chat box please indicate your

agency name and contact name to

participate in the Traffic Signal

Management/ Traffic Management

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TSMO CMM Intro

Questions about the process or next steps?

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Thank you for your time today!


Contacts

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TxDOT – Dallas District Kimley-Horn TSMO Team

Chris Blain

[email protected]

Kent Kacir

[email protected]

Craig Burgan

[email protected]

Tom Fowler

[email protected]

TxDOT – Fort Worth DistrictTheresa Poer

[email protected]

Kimberley Clarida

[email protected]

Khushboo Patel

[email protected]

Erin Flanigan, P.E., PMP

[email protected]

Project Webpage TxDOT TSMO Webpage

www.tsmodfw.org www.txdot.gov/inside-txdot/division/

traffic/tsmo.html

Transportation Systems Management and Operations (TSMO) · 2020. 7. 16. · FHWA’s TSMO...

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