JOSHUA MILLER2671 Verandah Ln, Apt 2334, Arlington, TX 76006 • joshuarmiller86@gmail.com • (909) 740-5774

QUALITY ASSURANCE ~ VENDOR MANAGEMENT ~ PROCESS IMPROVEMENT

Results-driven Transportation Manager with strong proficiency in driving organizational growth through effectively directing and implementing successful strategies in the shipment of goods and services.

Demonstrated track record for achieving established company objectives while maintaining highest level of customer service in deadline driven environments.

Improves transportation activities by overseeing all aspects of transportation, including safety regulations, regulatory compliance, and overall day-to-day operations.

Applies innovative and analytical skills in optimizing transportation performance and evaluating transportation process to fulfill organizational objectives.

Drives overall success by leading cross-functional teams, maximizing organizational efficiency, and delivering high-quality outcomes.

PROFESSIONAL EXPERIENCE

2014 to Present: Green Tree Servicing (Back End Collections), Fort Worth, TX – Account Representative/Manager

✓ Spearheaded collections operations by maintaining an extensive portfolio of over $600M by servicing past-due accounts according to company’s standard operating procedures.

✓ Led collections team talent acquisition and retention efforts by improving full-cycle recruitment process, overseeing hiring and training processes, and executing performance management strategies.

✓ Communicated with clients regarding delinquencies from 30/60/90 days past due to bring accounts current.

✓ Performed skip tracing to obtain borrower phone numbers utilizing Accurint, Fast Data, Google, Loan Applications, and additional resources.

✓ Implemented resolve procedures, such as repayment plans, deed in lieu of foreclosure, forbearance, short sale or loan modifications for borrowers unable to maintain payment.

✓ Adhered to CFPB laws, FDCPA laws, and government regulations to ensure department compliance.

2012 to 2014: United States Marine Corps (Headquarters Battalion, 1st Marine Division, Headquarters Company), Motor Transportation Sergeant

✓ Oversaw Marines to make sure training procedures were up-to-date and completed and to supervise overall safety and welfare of each individual.

✓ Directed promotion of Marines by verifying possession of Marine Corps Institute books and test completions.

✓ Performed individual counseling sessions for derogatory reasons, commendatory reasons, and to provide recommendations for personal awards.

Transportation/Line Non-Commissioned Officer

✓ Implemented loss prevention procedures to ensure 100% accountability of all rolling stock and gear at all times.

✓ Identified maintenance issues with vehicle operations and executed resolutions in timely manner.

✓ Supervised weekly and monthly preventative maintenance procedures to ensure completion according to Marine Corps orders and regulations.

✓ Drove organizational success by establishing and maintaining safety of all cargo and personnel per local, state, and base regulations.

✓ Conducted tactical convoy operations by creating manifests for all convoys and transportation, including route planning and emergency planning.

Global Combat Support System - Marine Corps (GCSS-MC) Non-Commissioned Officer

✓ Improved effectiveness of logistics management by utilizing GCSS-MC Oracle-based system to order stock list items, maintain accountability for equipment, and perform induction of all rolling stock that needed preventative or corrective maintenance.

o Reconciled all parts received and rolling stock return.

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Joshua Miller Resume, Page 2

✓ Performed cost-analysis using GCSS-MC system to ensure cost-effectiveness, adherence to budget, timely payments, and mitigation of vendor selection.

2008 to 2012: United States Marine Corps (Assault Amphibian School Battalion, Headquarters and Support Company), Camp Pendleton, California Quality Checks and Control Non-Commissioned Officer

✓ Ensured continuity of all vehicles in Motor Pool by confirming fluids were topped off, tires were inflated to appropriate PSI, and vehicles remained clean.

✓ Developed and implemented quality control procedures to ensure high level productivity while adhering to work procedures and regulations.

Corporal of the Guard

✓ Drove safety and security efforts by overseeing two roving posts and performing switch outs every four hours.

✓ Supervised proper usage of post’s weapons, including M16 rifle (with live security rounds), OC spray and baton.

Area Barracks Manager

✓ Executed continuous improvement processes by ensuring that Barrack Managers properly maintained barracks.

✓ Performed periodic audits to confirm discrepancies were documented and sent to Facilities Maintenance Department for appropriate actions.

EDUCATION

Diploma, Alta Loma High School, Alta Loma, CA (2004)Certified Logistics Assistant, Tarrant County College, Fort Worth, TX (2015)

Certified Logistics Technician, Tarrant County College, Fort Worth, TX (2015)Occupational Safety & Health Administration Certification, Tarrant County College, Fort Worth, TX (2015)

CPR Certification, Tarrant County College, Fort Worth, TX (2015)Forklift Operations Certification, Tarrant County College, Fort Worth, TX (2015)

AWARDS AND ACCOMPLISHMENTS

Two Letters of Appreciation - Area Barracks Manager

Meritorious Mast - Transportation Safety without Incident

Sea Service Deployment Ribbon (x2)

National Defense Ribbon

Good Conduct Medal (x3)

Navy Marine Corp Achievement Medal

Iraqi Campaign Medal (x2)

Korean National Defense Medal

Navy Unit Citation Medal