Transportation 2013 Annual Seminar Final
Transcript of Transportation 2013 Annual Seminar Final
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MDwise Transportation
Ride Right LLC.
Presented by: Duane Williams, Senior Account Executive
HHW-HIPP0315 (9/13)
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Company History
§ Ride Right started operations in 2009 to provide fixed-route and para-transit service § Management of Ride Right has over 70 years combined transit experience
§ Indiana WBE Certified
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December 15, 2010
Ride Right began managing the transportation benefit for MDwise Members on
December 15, 2010
§ Average 11,000 calls per month § Average 9,700 trips per month
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Ensures con*nuity of care
Eliminates community barriers
for members
Offers value-‐added benefits to members
Aids in member recruitment & reten*on
Ride Right
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MDwise Plan Criteria
Transportation protocols developed in concert with MDwise § Follows IHCP regulations § Utilizes most appropriate mode of transportation § Eliminates barriers in members seeking medical care
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Hours of Operation
Calls are answered in our Topeka, KS call center
§ Monday-Friday 7am-7pm ET § All other hours including holidays we will schedule urgent trips, trips from the ER and hospital discharges
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Call Intake and Set Up
• Calls (800) 356-‐1204 and select the op*on for transporta*on Member
• Verifies eligibility & special needs • Schedules trip with transporta*on provider • Relays trip informa*on to member
Ride Right CSR
• Transports member • Obtains signatures for each trip leg
Transporta*on Provider
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Lead Time Routine Appointments 2 Business days advance notice Same Day Requests for Urgent or Sick Visits Ride Right will make every attempt to schedule the trip and educate the member on days notice
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Transportation Benefit 20 one-way trips per year
§ Exceptions § Immunizations § Pediatric Services § Physical Exam § Prenatal Services § PMP visits § Dialysis § Transportation to an open access facility
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Modes of Transportation § Ambulatory (Sedan or Taxi) § Wheelchair Equipped Vehicles § Public Transport (Bus) § Mileage reimbursement ($0.40/mile) § Non-emergent Ambulance § Stretcher Van
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Network Management Network Development § Contracts with
transportation providers
§ Ensures network adequacy
§ Credentialing
Network Management § Education and
training § Completes on-site
visits and background checks
§ Holds annual provider meetings
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Quality Management QM activities include:
§ Quality Management Committee § Tracking and Trending § Quality audits of our Call Center Staff § Fraud detection and prevention § Risk Management § Compliance and Performance standards
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Grievances § Grievances received by Ride Right are documented, investigated and resolved by Ride Right within 2 business days of receipt. § Acknowledgement letters are sent by Ride Right § Complaints received by MDwise will be documented and forwarded to Ride Right for documentation, investigation and resolution § Ride Right provides a daily, weekly and monthly written summary of complaint investigations and findings to MDwise
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Care Management § Assists MDwise Delivery
System Case Managers & Care Coordinators with trip requests for members with special needs § Dialysis § Behavioral health § Recurring trips
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QUESTIONS?
Ride Right is honored to be the transportation program manager for
MDwise
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