The slippery road of change

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Disclaimer: In many organizations big projects tend to fail. In this slideshow we have brought together many experiences from different organizations. The slideshow is meant to be funny with a serious overtone.

Business is NOT so good

Performance…

Product………..

Competition…

Workload…..…

Regulations…..

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Expectations are always high

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Let’s brainstorm…….what do we need?

Digital

Solutiondriven

Reliable IT

Straight Through processing

User friendly

systems

Simple & streamlined processes

Continuous

improveme

nt

Trust (internal)

High volume capability

Cloud computing

Big Data

Social media integration

Multi Channel

Businessin charge(not IT)

Paperless

Self service

Excellent serviceSimple

products

Fast

purchase

Direct

delivery

No

waiting!

Scalability

Flexibility

Sustai

nabilit

y

Single view of

custome

rLow costFast

underwriting

Less procedures

Facebook

page

Fast Time

to market

High

qual

ity

Employ

ee engage

ment

Real time information available

Lead management system

Simple policy wording

High customer satisfaction

High retention

Marketing analysis toolsAgile

organisation

Entrepeneurship

Direct

online

payment

sTrust(clients)

Excellent Call Centre

Ability to

execute

Bring your own device

Mobile solutions

Product development workbench

Researc

h capabilit

y

Fast IT

delivery!!

Lean

govern

ance

Multi AccessDirect

online sales

Gamific

ation

Double

digit growth

CRM

All-in-1policy

QR

code

Competencecenters.Learnin

g organiz

aton

Clear communication

Customer loyalty

Predictiv

e analysis

Online-Offline apps

Advanc

ed Analysi

s.

Add

value

!

SaasIllustration software

Lifetime

customer

relationships

Structured & creativeTr

ansp

aren

cy!

Sales

Automatio

n

Digital

operatin

g model

Pay

as you

go

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Roadmap is unclear

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a huge project

Not all skills available

Business as usual needs attention

Start a project………….

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Bring in some consultants

MethodologyRisk analysis

CostBenefits

ScopeGovernance

Principles

Assumptions

Requirements

Stakeholders

Program office

Sponsor

Stakeholders analysis

Program Manager

Program Director

Project manager

Job descriptions

ReportingMeetings

CommunicationSharePoint

Project planProgram plan

Workstream plan

Workstream leaderInsurance knowledge

Project skillsDigital knowledge

Social media knowledge

Critical success factors

Concerns

Activity plan

Progress report

PowerPoint

Excel

MS project

Timesheets

Project Library

Transformation

Change management

Masterplan

RoadmapGap Analysis

Financial reporting

Procurement Big Data knowledge

Project accounting

Quick scan

Target Operating ModelStrategic plan

Engagement

Concept

Analysis

Functional design

Detailed design

Global design

VisionConsensus

Implementation plan

Enterprise architecture

Responsibilities

Sourcing

Roles

Project mandate

KPI’s

Deliverables

Marketing knowledge

Steering Committee

Timelines

Decision making unit Vendor management

Issue management

Meeting minutes

Project budget

UAT

Scoping

Resource management

Project proceduresDependenciesTemplates

On-boarding

Project commissioningEvaluation

Planning

Schedule

Roadshow

Objectives

Approach

Starting points

Risk mitigation

IT plan

Assessments

Benefit realization

Project closing

Work breakdown structure

Quality management

Project frameworkCritical path method

Gantt chart

Resource allocation

Project initiation

Project charter

Performance baseline © TransInsure.

and…. some money© TransInsure.

Set principles

Have meetings.. more meetings …..propose solutions

Agile!Phase 2Phase 1

Set scope

Set timelines

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Involve staff

We tried this already That’s not how it worksYou don’t understand our businessIt is not that simple

These specifications are not rightWe have change requestsThis is bad for business

IT will never deliver

We need more underwriting control

Our customer does not need this

This will increase our expense ratio

This will increase our claims ratioWe need more mandatory fields

This will create a channel conflict

We will loose our jobs

We should redefine the principles

Who told you this?

This will never work

These principles are wrong

Why were we not involved in the beginning

Your assumptions are wrong

The scope is too big

We still need an application form

Why do we need to change?Underwriter has to approve all quotations firstYou do not know how our agents work

We still need signatures

Too expensive

Dangerous This is not our priority

BAU is more important right nowI have no time for thisThis failed in the past © TransInsure.

Based on valuable input….add & change requirements

Less agile

Change principles

Change scope:

Back to the drawing board

Change the concept

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Change leadership

Fresh re-start© TransInsure.

Change timelinesPhase 2

Phase 1

Phase 4

Phase 3

Re-plan

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……add some more money

+ add more consultants

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Project weariness…

and finally someone to blame…

Told you so….

Not really good….. Drama…..

Sponsor…helpless anger..

Terrible…..

Worse than expected…..

Worked so hard….

What did you expect?…..

Stakeholders are shocked……

Down the drain….

OMG…..

This will never work….. © TransInsure.

Finally the UAT

INPSYCH Psychiatrist ClinicSpecialized in Insurance transformation stress

For appointment call: 95478914524/7 emergency: 965788446 (guaranteed within 1 hour help)

www.transinsure.net

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Who will take the lead?

For more information:

TransInsure.Digital Insurance Transformation

Email: info@transinsure.net