Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating...

Transforming ServicesCreating EfficienciesEmpowering Citizens




I BMI BM

The e-Government Journey

Mihai Tudor,

IBM Romania, Country General Manager

The e-Government Journey

Mihai Tudor,







I BMI BM Defining e-GovernmentDefining e-Government

Control Enablement

Regulation Facilitation

Stovepipes Integrated Government

Electronic GovernmentA fundamental transformation of governmentand governance - utilizing Internet technologies

Source: The Quest for Electronic Government: A Defining VisionIBM Institute for Electronic Government 2000 www.ieg.ibm.com





I BMI BM On Demand Government extends On Demand Government extends the concept of eGovernmentthe concept of eGovernment

…an enterprise whose business processes – integrated end-to-end across the company and with key partners, suppliers and customers – can respond with flexibility and speed to any customer demand, market opportunity or external threat

Sam Palmisano, CEO, IBM

An on demand organization is…

A Government whose business processes – integrated end-to-end across the organisation and with other government agencies, partner institutions and citizens – can respond with speed to citizen / business demands, changing economic conditions, policy changes and legislative priorities or external threats (e.g. increased security concerns).





I BMI BM

Enhancing Economic DevelopmentAttract investmentReduce business burdensEnable businessesDevelop/attract workforce

Improving ServicesCustomer satisfactionPotential savingsEfficient interactions

Increasing Operational EfficienciesIncrease productivity/moraleShare infrastructure costImprove process/cycle time

Improving Policy FormulationAssimilation and decision supportInformation gathering and analysis

Redefining CommunitiesEnable virtual citizen & business communitiesContributor to economic development

Enhancing Citizen ParticipationCitizen input/feedbackInformationCampaigns

Securing and Protecting SocietyTimely informationCollaborate and interoperate

The benefits ofThe benefits of e-Government e-Government





I BMI BMThe Journey to On Demand Government: The Journey to On Demand Government:

Four waves of transformationFour waves of transformation e-

Go

vern

men

t M

atu

rity

an

d V

alu

e

e-Government Evolution

1997 1999 2003 2010

Wave 1

Information access

Wave 2

Expand access & transactions

Wave 3

Re-design processes around the customer

Knowledge-based

Government

Wave 4

This is where most governments are now…This is where most governments are now…





I BMI BM

INFRASTRUCTURE

Security /Privacy

SystemsManagement

Audit /Logging

DirectoryServices

NetworkHardwareSystems

OperatingSystems

ApplicationSupport Sys

Citizen

sE

mp

loyees

Private S

ector

Go

vernm

ents

ExternalSystems

InternetKiosk

Telephony

Forms

Wireless

e-MailLetters

FaxBrochures

Face to Face

Information Mgmt•Analysis / Mining•Search of Structured & unstructured data

IntelligenceEnterprise

Content Mgmt•Document•Rich Media•Web Content

PortalFramework

ContactCenter

MailDocs

Imaging

e-Services

Authenti-cation

EnterpriseServiceDelivery

email

GO

VE

RN

ME

NT

AL

SY

ST

EM

S

PublicSector

BU

SIN

ES

S S

YS

TE

MS

PrivateSector

Integration &Connectivity Svcs.

•Workflow•Web Services•Publish / Subscribe•Transform / Routing

Collab.Services

Presen- tationLogic

Person-alization

Custom-ization

Enrollment /Registration

Services

Payment &CollectionServices

Business Support Services

(HR, ERP, etc.)

Enterprise Applications

Services & BusinessLogicProcesses

Ad

apto

r

Intern

alA

pp

lication

Services

Extern

alizedC

oo

rdin

ation

Services

Ad

apto

r

Intern

alA

pp

lication

Services

Extern

alizedC

oo

rdin

ation

Services

Model for e-GovernmentModel for e-GovernmentTransformationTransformation





I BMI BM

Budget Pressures Economic slowdown causing revenue shortfalls

Significant actions taken to balance budgets

Staffing challenges will be created by increased retirements over next few years

Citizen & Business Expectations Demand for more responsive governments Increased preference for web access Cross-government integration required to increase

efficiency in service delivery Must balance conflicting demands

for safety and privacy

Social/Political Aging population demands

Digital inclusion barriers

Safety & security issues require need for increased intra-agency collaboration

IBM’s deep knowledge of government IBM’s deep knowledge of government environmentenvironment





I BMI BM IBM capabilities & supportIBM capabilities & support

• IBM Center for the Business of Government, founded in 1998, helps public sector executives improve the effectiveness of government. It has earned a reputation for a deep understanding of public management issues.

• IBM Institute for Business Value’s analysis, secondary research, and findings from other studies conducted by IBM on the evolving role of government, led to the identification of major drivers, as well as corresponding recommendations designed to help the wide array of government entities develop strategies to address these drivers.

• IBM’s experience as a solutions provider could be the key by developing a powerful e-Government architecture.

• IBM’s worldwide government sector group can help government organizations to integrate their end-to-end business processes (across all organizations, at all levels of government), while working with government CIOs to develop new approaches for sharing information from legacy systems and leveraging existing IT assets.





I BMI BM

Mihai Tudor,


Mihai Tudor,


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