Transforming Local Government Business Processes · City of Rancho Cucamonga • Located in San...
Transcript of Transforming Local Government Business Processes · City of Rancho Cucamonga • Located in San...
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John R. GillisonCity ManagerCity of Rancho Cucamonga
Transforming Local Government Business Processes ‐‐‐‐ Building Smarter Cities
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Why Change service delivery model?
• Advancement in technology ( iPhone, iPad, android, windows devices)
• Social media – Younger work forces – more tech savvy
• Residents are demanding quicker responses to service requests
• Increase transparency & accountability for citizens• Increase efficiency & effectiveness
– Reduction in workforce
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Changing Business Processes …..• Adopting smarter technologies (ArcGIS
Platform)
• Incorporating smart devices • Embracing GIS and Cloud GIS • Changing existing workflows
– Move from clipboards– Assets mapping
• Provide easy access to critical data– Web maps– Mobile apps
Professional GIS
Executive access
Publicengagement
Workanywhere
Knowledge workers
Developercommunity
Enterpriseintegration
ArcGIS
Geographic information portal
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City of Rancho Cucamonga• Located in San Bernardino County • Population – 171,058• City/Fire Budget ‐ $221,887,760• FTE ‐ 771• Daytime Population – 187,567• Landuse Mix – 40.2 sq.mi• Parks – 20• Fire Stations – 7• Rancho Cucamonga Police Department• Victoria Garden Mall• Street Signs – 26,949• Catch Basin/ Storm Drain – 4,024• Traffic Signal – 194
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Rancho Cucamonga Police Department
• Provides real‐time citation & collision information
• Provide trend analysis– Hot spots
• Smarter traffic enforcement– Faster response to speeding request– Easy data access by deputies– Provide Street speed survey data for court cases
Web Application
Field Workers
Analytics
Office Workers
Tablets
Cloud
Trend Analysis
AGOL
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Traffic Analysis App Components Desktop
Mobile App
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Benefits of the app • Data driven decision making• Provides officers with spatial planning tool
• Plan their daily patrol based on trends
• Effective data sharing among officers• Prompt response to speedingrequest
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Benefits of the app
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Transient Population Monitor App
• Almost all code enforcement cases are location based• Code Enforcement & Police Department joint project • Aimed at reducing time for responding to residents calls– Improved information flow to residents
• Improve collaboration between the two departments• All City departments can access, including management
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Transient Population Monitor App Collector App
Web Application
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Weed Abatement InspectionEsri Collector App
Web Application
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Weed Abatement Inspection
Contractor Crew
Contractor Office StaffFire Marshal
ArcGIS Online
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Sidewalk Inspection Project• Prior to GIS Mobile Application the process was:
– Walk each neighborhood– Collect data on handwritten form– Bring data back to office and input into
system– Exact locations often problematic; no
pictures– Long delay between recordation and
correction– Significant time required to complete entire
city
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Post App Development– Two year program
– Grid city into 24 zones
– Inspect/remedy 1 zone per month
– Complete city in 24 months
– Document inspection & Document remedy information
– Ramp or grind each trip hazard location
– Using a City golf cart
– Documenting using GIS App / Smartphone
– No more manual inputting • No paper required • Real time information
Mobile App and golf cart provide for efficient inspections
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Areas of Importance• School zones
• High pedestrian traffic areas
• Senior centers
• Interface with customer complaints
• Data is Shared with Engineering Department
Marking severe hazards with orange highlighted paint
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Standardized Data Collection
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Executive Dashboard App• Provides up‐to‐date operational view
for all incidents• Gives incidents statistics• Historic data analysis• Incidents photo notification
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Executive Dashboard AppFire Department Dashboard
Police Department Dashboard
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Executive Dashboard/Quickshot AppFire Analytics View
Police Analytics View
Quickshot App – Photo Notification
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Questions