Transforming Information Delivery RSS for Law Libraries
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Transcript of Transforming Information Delivery RSS for Law Libraries
Transforming Information Delivery
RSS for Law Libraries
Christy Schoon
NewsGator Technologies
April 21, 2023
Agenda
• Why Should I Care about RSS?
• RSS Primer
• Sources of RSS Content
• Practical Examples
• RSS in Action
• Building the Business Case
• Questions & Answers
Today’s Information Challenges
• Keeping track of information– Web sites, blogs, premium content sources, e-
mail newsletters, internal systems
• Ensuring attorneys see the information– Email is “dumping ground” and causes frequent
interruption
• Getting attorneys to use portals– Underutilization due to lack of updates and
relevant content
A Day in the Life of a Librarian
• Without RSS– Visits dozens of Web sites– Checks numerous Westlaw Watches and Lexis searches– Sifts through dozens of e-mails and newsletters daily– Clips articles into newsletters
• With RSS– Gets most information delivered to one location via RSS– Forwards e-mails to RSS feeds– Clips articles via RSS & subscribes attorneys to feeds
A Day in the Life of an Attorney
• Without RSS– Relies on e-mail for case law, regulatory and client updates
• Much of the information is ignored or lost
– Struggles to find information from Web sites and systems
– Never uses portal
– Leans on librarians and staff to filter information
• With RSS– Gets all relevant information aggregated in one place
– Reads RSS feeds in e-mail client, BlackBerry or Notifier
– Relies less on staff and librarians for one-off requests
– Participates in portal
The ROI of Enterprise RSS
What is the impact of saving 3 minutesper attorney per day?
100 Attorneys @$250/hour billable
15 Minutes each per week
1300 hours per year
$325,000 extra billings per year
What is RSS?
• Lightweight method of delivering information• Based on XML standard
– Easy to syndicate and re-use– Accessible across many platforms
• Uses “publish and subscribe” model
RSS Terminology
• Feed- The XML file through which RSS content is delivered
• Post or Article- An item within an RSS feed• Aggregator or Reader- Used for reading and
organizing RSS feeds• Enterprise RSS- centrally managed RSS
delivery system
What is Available in RSS?
• Premium content– WestLaw, LexisNexis, Factiva, BNA
• Public content– New York Times, Fortune, Law.com, CNN
• Internal content– Blogs, wikis, portals, applications
RSS System Comparison
Feature Individual Reader
Enterprise- SaaS- Based
Enterprise- Server-based
Content External External Internal and External
Authenticated Feeds
Some Yes Yes
Subscribe Users/Groups
No Yes Yes
Taxonomy Generic Customized Customized
LDAP Integration
No No Yes
Branding No Heavy Light
Reporting No Yes Yes
NewsGator Enterprise Server
Legal RSS Use Cases
• Information Aggregation– Case law and regulatory updates from Lexis, Westlaw, BNA and Factiva
– Commentary from legal news sites and blogs
– Matter and pleadings updates
• Team Collaboration– Article clipping and tagging
– Practice Group portals
– Client/Case team wiki updates
• Compliance (In-House)– Retention and archival of electronically stored information
• Marketing (Law Firms)– Proposal tracking
– Internal communications
– Competitive intelligence
Case Study: Dykema
• Company– AMLaw 200. one of largest firms in Midwest
• Challenges– Reduce information overload– Improve dissemination of internal content
• Solution– RSS feeds to Outlook via Exchange
• Use Cases– Matter tracking, proposal tracking updates– Factiva searches via RSS
Case Study: Goodman and Carr
• Company– Mid-size, entrepreneurial Canadian firm
• Challenges– Reduce reliance on e-mail– Improve usage of practice group-based portals
• Solution– RSS feeds to SharePoint portals
• Use Cases– Lexis-Nexis searches via RSS– Updates via internal systems (future)
Demonstration
The Business Case for Enterprise RSS
• Increased productivity– Less searching = more billable hours
• Better information uptake and retention– Information doesn’t get lost in e-mail– Better prepared for clients
• Greater portal utilization– More updated, relevant content
• Improved internal communications– Multiple outlets for disseminating information
Questions and Answers
Extras
NGES: Core Features
• Discover and read relevant content – Customized taxonomy– Searchable central index of feeds– Smart feeds – persistent, keyword Boolean searches
• Interact and Collaborate– Clippings feeds -- individual and groups– E-mail feeds – publish content via email feed– Relevancy engine, social reporting– Tagging, tag clouds, tag filtering, & tag feeds
• Deliver and synchronize across many platforms / devices– Web, Outlook, Notes, portals, Win/J2ME mobile , desktop, alerts– Full synchronization of feeds & read states– Clientless and client-based deployment options
• Centralized Management and Administration– Subscribe users and groups to feeds– Lock, block, white list, blacklist – Integration with Exchange, AD and other LDAP servers– Security, reporting, APIs– Scalable to hundreds of thousands of users
Publish and Subscribe- Defined
• Publish: New article, post, update. alert or site change
• Delivery: RSS Feed• Subscribe: Use RSS Aggregator/Reader to
read and organize feeds• Enterprise RSS- centrally managed RSS
delivery system
Changing the Mindset
Selected Customers