Transforming a fourth year modern optics course using a deliberate ...
Transforming End-user Services in Modern Hospitals
-
Upload
fujitsu-global -
Category
Technology
-
view
934 -
download
0
Transcript of Transforming End-user Services in Modern Hospitals
2 Copyright 2015 FUJITSU
Speakers
Tommi Rinnemaa Director, Offerings & Presales, Managed Services, Fujitsu Nordic
CIO Carea
Matti Ahola
3 Copyright 2015 FUJITSU
Agenda
Trends and Directions: Why do we see transformation in healthcare?
Transforming End User Services in Carea
Lessons learned
4 Copyright 2015 FUJITSU
Healthcare Has Not Been Digitalized Yet
Traditional Healthcare
21st Century Consumption
Doctor´s Office
Hospital Urgent care
Connected Medicine
New Retail Healthcare Apps and Wearables
5 Copyright 2015 FUJITSU
Combining the new with the old
Consumer adoption of wearable technology is visibly spurring popularity of IoT within healthcare, and creating opportunities for both consumer- and enterprise-focused firms
Value-based payment models with emphasis on achieving outcomes, rather than just number of episodes, is propelling interest in adopting IoT
Changing demographics and acceptance of technology to keep patients out of hospitals is catalyzing acceptance of remote health monitoring solutions
Hospital medical equipment manufacturers are leveraging the "connected" medical device to position predictive maintenance and device efficiency
Source: Gartner May 2015
6 Copyright 2015 FUJITSU
Digital Hospital is Emerging
Information easily where it is needed, QR, Smart Glasses
Communication with Family Members, Telehealth, PatientPortal
Clinical Logistics The Hospital's Internal Operational Control
Self Check-in and Patient Guidance
Patient at Home PatientPortal, The Remote Rehabilitation
Indoor Location, where are the Medical Devices, Wheel Chairs etc.
7 Copyright 2015 FUJITSU
First Step Should Not Be Too Challenging
Challenges
Fast, secure, follow-me access to apps and information – across any device and location
Secure centralized information repository
Healthcare networks to concentrate on patient needs
Enable growth
Cost efficiency, increased productivity
9 Copyright 2015 FUJITSU
Carea – a Public Healthcare Organization
Carea - Municipal Authority of Medical and Social Services in Kymenlaakso
10 Copyright 2015 FUJITSU
Carea and Fujitsu – working together
Fujitsu manages and supports Carea infrastrucure 1500 Laptops, thin clients, Igel thin clients
and desktops for 2400 users
Full device lifecycle management
~ 200 applications, some with their own local clients installed at a desktop
Introduced Virtual Desktop Services
Long term relationship
Target 1600 Virtual client users
800 thin clients
11 Copyright 2015 FUJITSU
Reasons for a mobile workplace solution
Offering good treatment to patients is more important than anything else
Carea’s target is for doctors and nurses to reach the patient information within 10 seconds from wherever they are working
Cost reductions in IT
Opportunity to save time for clinical staff
“We need 100 per cent reliability. If you aim for 99.9 per cent, you allow yourself some room for error. In a treatment situation, a failure of 0.1 per cent may be a disaster.”
12 Copyright 2015 FUJITSU
Carea - The solution
The device-independent virtual working environment offered by Patja Easy
Enables employees to log in to data systems using their smart card
Enables the same session to follow the users anywhere – from one workspace or device to the next
Callsign is used when working from home
“Carea’s high usability mobile workplace reconnects the professionals into patient records in 12 seconds”.
13 Copyright 2015 FUJITSU
Carea Patja Easy facts
Currently
Windows Server 2008 R2 / XenApp 6.5 server farm
40+ applications, including Effica healthcare system
100 thin clients (Igel UD3) plus home and remote users
1100 users
Roadmap one year ahead
Patja Easy covers Carea’s all 1600 users
300-400 thin clients in active use
Application selection is tuned into finer detail to allow replacing Windows workstations with thin clients in new areas
14 Copyright 2015 FUJITSU
Carea - Experiences and lesson learned
Testing and planning the rollout are of great significance End user satisfaction
All users are pleased with being able to access their desktop from anywhere
User experience vary with the application used in the department
Carea’s target is to achieve high end user experience for all users
Implementation
Diversity - Unique set of computers and applications per hospital department (e.g. for EKG, ventilators,..)
Application testing - especially for healthcare information systems
End user satisfaction surveys
Improved customer communication
15 Copyright 2015 FUJITSU
Carea - Roadmap
Workplace Anywhere
Adding applications to welcome more users to the service
Supporting more mobile devices models
Deploy Role-based Virtual Desktop clients
Carea-Hospital Project
Carea is engineering a new patient centric hospital, empowered by latest ICT technology and architecture
17 Copyright 2015 FUJITSU
Let’s Not Forget Business Value and Culture
Many healthcare delivery organization (HDO) CIOs do not recognize the mission-critical importance of organizational culture, which in most cases is more important than technology
The failure to understand, consider and properly manage organizational culture dramatically increases the risk of failure for an IT project — even if that project is supported by appropriate applications and infrastructure
In many cases, key stakeholders are excluded from the decision making and thinking processes in IT projects, thereby limiting potential to change and adapt quickly
Many HDOs do not pay sufficient attention to understanding their cultures and adapting their IT projects to best fit them
Align with culture
Align with business needs Run IT more as a business
Create the IT service portfolio that expresses IT services in terms that the business understands and values
Source: Gartner (Mar 2015)
18 Copyright 2015 FUJITSU
Human Centric Intelligent Society
“Through our constant pursuit of innovation, the Fujitsu Group aims to contribute to the creation of a networked society that is rewarding and secure, bringing about a prosperous future that fulfills the dreams of people throughout the world.” Excerpt from FUJITSU Way
19 Copyright 2015 FUJITSU
Human Centric Digital Hospital - Services
19 November 2015 Confidential 19
C L
I N
I C
A L
P A
T H
W A
Y S
Devices
Application Infrastructure
Servers and Networks
Finance and Administration
National
services
Services for Patients Services for Professionals
Services at Home and at Hospital Comms & Safety Logistics Patient care
Kanta
Kansa
Kanta
PHR
VTJ
VRK
KaPa
e-Services
Home Hospital
Patient Logistics
Communication
Entertainment
Capacity mgmt
Medical Service
Logistics
Integrated
Patient Record &
Administration
Special Care
Solutions Communication
Staff Security Care
Coordination &
Service plans
Patient Safety
Support Service
Logistics Communication
ERP BI Record and Case mgmt
IAM Integrations Archives
Professional Patient Measurement
Server capacity Data comms Location
20 Copyright 2015 FUJITSU
Our Solutions and Partners C
L I N
I C
A L
P A
T H
W A
Y S
19 November 2015 Confidential 20
Devices
Application Infrastructure
Servers and Networks
National
services
Services for Patients Services for Professionals
Finance and Administration
Services at Home and at Hospital Comms & Safety Logistics Patient Care
mPollux CaseM
Capacity services Comms services Patja
CaseM
E-Services
NetCommunity
Small apps Altti Communication
services Self registration
Kanta
Kansa
Kanta
PHR
VRK