Transforming East Anglia’s Railways

Maximising the benefits for the region

Mike KeanDeputy Managing DirectorGreater Anglia

Suffolk and Essex Rail Conference10 November 2017

Agenda

▪ A reminder of our plans

▪ Progress to date

▪ The benefits and opportunities

Our bid vision

To power progress across the region by transforming our customers’

experience, through faster and more reliable journeys, with more capacity,

enabling high growth in the economy and delivering excellent value for

the taxpayer

Phase 1: to May 2019

Laying the foundations

Phase 2: from May 2019

Transformation Phase 3: from 2020

The new EA railway

Franchise outline

▪ Nine year contract to 2025

▪ Began on 16 October 2016

▪ Covers existing East Anglia franchise network

▪ £3.7 billion premium to government

▪ Transformational programme of upgrades:

- Trains

- Services

- Journey times

- Capacity

- Stations

- Performance

- Products

- People

- Partnerships

Headline benefits

▪ Complete fleet replacement in £1.4 billion programme

– Biggest investment in trains in East Anglia ever

▪ 1,043 new carriages

– 665 Bombardier, 378 Stadler

▪ Service frequency improvements

– +1,144 trains / week

▪ Over 50% more seats in morning peak

▪ Journey time improvements

▪ £60m investment in stations

▪ Performance improvements (with Network Rail)

▪ Smart ticketing, carnets, easier compensation

Better frequency, connectivity, journey times & capacity

▪ More frequent trains

– Southend to London (4/hr off peak), Norwich to London (3/hr off

peak), Ipswich to Peterborough doubled, more services to

Hertford East

▪ Direct Norwich to Stansted Airport and Lowestoft to

London services (four direct trains each way)

▪ Faster journeys

– Aiming for up to 5% - 10% reductions wherever practical

▪ Additional capacity

– 12 x class 317 and 6 x class 321 in 2017. More capacity again -

50%+ morning peak seats – with new trains

– Bi-mode trains mean more trains and more carriages (all 3 & 4

carriages) for our regional routes

Other benefits

▪ Ticket vending machines/new CIS at all stations

▪ Over £10 million for employee learning and

development, plus more apprenticeships,

trainees and graduates

▪ More investment in integrated transport

initiatives

▪ More support for community rail partnerships

and station adopters

▪ Continue long term strategic partnership

approach to secure more investment/upgrades

Performance improvements

▪ Targeting 93% PPM by end of franchise

▪ Over £5m in fleet reliability initiatives

▪ New performance management roles

▪ Enhanced alliance with Network Rail

▪ New joint performance teams with:

– Network Rail, TfL and Freight

▪ £120m investment in upgrades for Norwich

Crown Point and llford, plus a new depot at

Brantham, near Manningtree

Progress to date (1)

▪ 20 extra trains in service early - from May 2017

▪ 100,000 extra seats provided a week

▪ Train refresh programmes for electric (317, 321,

360) and diesel units (170) underway

▪ First 4 of 30 fully refurbished 321s in service

▪ Intercity trains wi-fi upgraded and other electric

trains start to be fitted with wi-fi early in 2018

▪ Better autumn reliability – very successful class

156 diesel wheel slip protection initiative

▪ Overall performance slightly improved

Progress to date (2)

▪ Mobile ticketing across our network and ticket

vending machines at all Essex stations

▪ Smart season tickets widely available

▪ Club 50 railcard launched

▪ Station upgrades at Cambridge, Ipswich, London

Liverpool Street and Norwich

▪ Cambridge North opened

▪ Funding tripled for Community Rail Partnerships

▪ Integrated Transport Forum, Stakeholder Advisory

Board and Stakeholder Equality Board launched

Progress to date (3)

▪ New trains project on course and progressing well

▪ Very successful public and stakeholder

consultation on train design and layout

▪ Stadler fleet starting construction (longer lead

time), Bombardier start after final designs agreed

at the end of November

▪ New depot at Brantham, near Manningtree,

upgrades for Norwich Crown Point and llford

▪ Other infrastructure upgrades on target

▪ Looking forward to our new trains in 2019/2020

Key benefits (1)

▪ New trains on every single new service, on every single

route, transforming customers’ journeys

▪ Massive capacity and quality upgrade for rural and

branch line services

▪ More comfortable trains, more seats, wi-fi, plug points

and air conditioning.

▪ Timetable improvements – more trains on some routes,

better connections, some new direct services and

quicker journey times.

▪ More reliable and more resilient – only three types of

train (compared to eight now)

▪ Station facilities, ticketing, compensations, integrated

transport improving in parallel

Key benefits (2) – some Essex and Suffolk examples

▪ Three trains an hour Norwich to London

▪ Four trains an hour Southend to London

▪ Ipswich to Peterborough hourly service

▪ Bombardier 5-car unit has 544 seats (321 has c280)

▪ Ipswich to Cambridge/Peterborough/Lowestoft 230

or 170 seats on new trains v 186/138/119 now

▪ Felixstowe line capacity – 170 seats v 69

▪ Sudbury line capacity – 170 seats v 138 (69 w/ends)

Looking to the future

Key opportunities (1)…we must make this happen!

▪ Once in a generation transformation

▪ Region more accessible and better connected

▪ Will be the only operator to have an entire new fleet

▪ Great for business, tourism, employment and

regional development, not just passengers

▪ Fantastic chance to promote East Anglia as a

marvellous place to live, work and learn

▪ Needs all of us to make the case consistently, not

just Greater Anglia, though we will play our part

Key opportunities (2)

▪ Also need to work together to secure infrastructure

upgrades to maximise the benefits

▪ Early priorities - Ely work to enable hourly Ipswich

to Peterborough and Felixstowe line upgrade

▪ GEML projects – Trowse, Haughley Junction,

Loops S of Colchester and digital signalling

▪ Felixstowe - Nuneaton – Haughley Junction and Ely

area upgrade

▪ West Anglia main line upgrades

▪ Local upgrade aspirations for Colchester - Clacton,

East Suffolk, Ipswich to Cambridge, Braintree lines

Summary

▪ Truly transformational time

▪ New trains for everyone

▪ Frequency, connectivity & journey times

▪ Stations, ticketing and information

▪ Committed to customers and communities

▪ Working with stakeholders on strategic goals –

including to secure infrastructure upgrades too

▪ Real benefits for the regional economy

▪ We collaborated well to secure new trains – need to

keep on working together to maximise the positive

outcome for Essex, Suffolk and wider East Anglia

Transforming East Anglia’s Railways

The new Greater Anglia Franchise