Transforming Asset Intensive Businesses with SAP Mobile Solutions
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Transcript of Transforming Asset Intensive Businesses with SAP Mobile Solutions
Transforming Asset Intensive Businesses
with SAP Mobile Solutions
http://twitter.com/SAPMobile
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© 2012 SAP AG. All rights reserved. 2
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
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All forward-looking statements are subject to various risks and uncertainties that could cause actual results
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© 2012 SAP AG. All rights reserved. 3
Today’s Presenter
Joe Granda, Mobile Product Marketing, SAP
Joe Granda joined SAP via the Syclo acquisition as
EVP of Syclo Marketing. Joe is currently on the SAP
Mobile Product Marketing team responsible for Line of
Business applications and Internet of Things (M2M).
He has been involved in the mobile market since 2006
where he has been an evangelist promoting the
business process improvements mobile delivers. Prior
to joining SAP and Syclo, Joe has had roles in sales,
marketing, product management and development in
the software and computer industry.
Asset intensive enterprises Keep the lights on, the trains running, and the world turning
© 2012 SAP AG. All rights reserved. 5
The world is asset intensive
* Examples: Production equipment, tools, vehicles, facilities , power grid
More machines (50B) than people exist in the world
Annual global maintenance spend exceeds $447B
Assets are geographically distributed and the people that service and operate them are mobile
© 2012 SAP AG. All rights reserved. 6
Asset intensive enterprises have unique needs in the field
Volatile Environment
Requiring remote and distributed workforces
People and assets exposed to elements
Continually changing conditions
Single asset can take months to inspect
Require workers on either end to properly repair
Difficult to access and often out of sight
Long-cycle and complex maintenance
Large volumes of schematics and specifications
Distributed & Dynamic
Linear Assets
Large Complex Equipment
Exposed to elements, noise, and heavy equipment
High voltage surround by lots of water
Extensive regulatory and union influence
© 2012 SAP AG. All rights reserved. 7
Complete solutions ensuring productivity and safety Whether at the mine face, atop a tower or in a boiler
Crew Management Manage crews & vehicles Reassign jobs
Automated Debriefing Time tracking Parts & materials
Intelligent Scripting Perform multi-point inspections Perform branched diagnostics Perform complex work orders
GIS Locate jobs/assets on maps Find best route Locate other crews and P.O.I.s View geo-fences to avoid
unauthorized areas Geo-tag assets
Measurements & Readings Capture with barcode, Bluetooth
and peripherals Machine to machine
Interactive 3D Schematics View part and asset assemblies Initiate tasks and transactions
from therein
Location Based Services Track crews in real-time via GPS Capture geo-tags Track job and work status and
progress
Document Management Photographs Documents
Safety & Communications Automated distress calls Real-time permits/tag-outs Multi-party messaging
Core Business Processes Maintenance, inspections, repairs Operator rounds
Successful companies Recognize their assets are distributed, their people are mobile, and their customers
are on-the-go
© 2012 SAP AG. All rights reserved. 9
A rapidly changing world
Industry trends…
Increasing competition,
consolidation, globalization
Increasing risk and
regulatory compliance
Increasing energy, material
and labor costs
Consumerization of IT
Social Media
Mobile
Cloud
Big Data
IT mega-trends at work…
Operating at or near
100% capacity
© 2012 SAP AG. All rights reserved. 10
Improve workforce safety and
productivity, optimize asset
performance and transform
service delivery
Rapidly analyze asset and
service performance, customer
trends, financials and
regulatory exposure
Bring customers closer to their
providers and empower them to
more efficiently consume
services
Successful companies Harness the power of mobile solutions to…
Result Result Result
Reduced safety incidents
Reduced / shortened outages
Improved work quality/uptime
Shortened work cycles
Improved customer satisfaction
Faster response to markets
Improved shipping coordination
Improved service fly-in efficiency
Improved permit processing
Reduce delays and shortfalls
Reduced risk and associated costs
Reduced regulatory fines
Reduced service/production costs
Deferred capital expenditures
Increased revenues
Field Workforce Customers & Partners Managers & Executives
Virtualize, accelerate and
transform
© 2012 SAP AG. All rights reserved. 12
Mobile solutions virtualize business
connect to enterprise data
collaborate with partners
conduct business
Mobile enables you to anytime, anywhere
Analytics
Personal Productivity
& Safety
Partner Collaboration
Core Business Processes
Customer Engagement
Perform safety checks
Receive/respond to alerts
Manage approvals
Manage certifications
Receive training
Manage accounts/contracts
Coordinate orders/shipping
Monitor/reduce consumption
Manage issues/problems
Track/prepare for storms
Collect and manage samples
Conduct operator rounds
Inspect, maintain, repair assets
Manage inventory / spares
Ship and deliver
Respond to outages
Obtain permits
Manage fly ins and assignments
Manage shipments
Manage time, expense, billings, orders
© 2012 SAP AG. All rights reserved. 13
…accelerate decision, change and response…
Maintenance & Operations
Service & Support
Engineering & Construction
Sales & Marketing
Logistics & Admin
Connected
Disconnected
Real-Time
Build plants and add network
capacity faster
Bring renewable sources and
green tech on line faster
Shorten billing/collection cycles
Shorten permit times
More easily recruit, and train
Provision new customers /
services faster
Integrate new partners /
suppliers faster
Speed up parts orders / delivery
Respond instantly to changing
demand/supply conditions
Get ahead of outages,
incidents and failures
Real-time continuous customer visibility
Adopt new regulatory
requirements faster Executives
Launch new products/services faster
Report outages faster
© 2012 SAP AG. All rights reserved. 14
…and transform your business
Consumers
Environment
Businesses
Workforce
Shareholders
Community
Simpler…
Streamline your processes including compliance
and safety
Faster…
Respond more quickly to asset issues and
customer requests
Smarter…
Build predictive maintenance programs built on
more and accurate data (leverage HANA)
Powering core asset intensive
business processes
© 2012 SAP AG. All rights reserved. 16
Powering a wide range of asset intensive industries
Utilities
Mining
Oil & Gas
Chemical
Transportation
Telecom
Mills
Defense
IM&C
EC&O
Aerospace & Defense Public Infrastructure
© 2012 SAP AG. All rights reserved. 17
Mobile apps to power core business processes
Power
Generation
Installation, maintenance, repair
Operator rounds
Fire and safety rounds
Planned and unplanned Inspections
Planned shutdowns
Permits to work
Plant supervision
Warehouse management
Transmission
Linear network inspections
Pump and station Inspections
Specialized inspections – poles, waterways, aerial leakage
Installation, maintenance, repair
Network outage response
Permits to work
Vegetation management
Fleet maintenance
Inventory management
Distribution
Meter change-outs and readings
Connects and disconnects
Customer audits
Install, inspect, maintain, repair
Outage and emergency response
Storm damage surveys
Vegetation management
Fleet maintenance
Pole test and treat
Consumer/Citizen reporting
Keep the lights on
Fuel Customer Distribution Plant Transmission
© 2012 SAP AG. All rights reserved. 18
Mobile apps to power core business processes
Oil & Gas
Upstream
Exploration & survey
Construction / installation
Drilling orders
Sampling and lab testing
Operator rounds
EHS / Fire & Safety Rounds
Well, rig, pipeline maintenance
Spares and tools
Emergency response
Supervision and scheduling
Midstream
Construction / installation
Operator rounds
Inspections
EHS / Fire & Safety Rounds
Inventory management
Emergency response
Shipping
Supervision and scheduling
Downstream
Equipment/Plant maintenance
Shutdown & turnaround
Fleet maintenance
Shipping and transport
EHS / Fire & Safety rounds
Commercial sales
Company-owned filling stations
o Facilities management
o Inventory management
o Sales/service in dev. countries
Keep production running and oil flowing
Exploration Customer Commercial
& Retail
Refining Transportation Development Extraction
© 2012 SAP AG. All rights reserved. 19
Mobile apps to power core business processes
Industrial Machinery & Components
Keep lines moving and customers running
Warehouse
Warehouse management
Shipping
Receiving
Transfers
Cycle counts
Plant
Construction / installation
Operator rounds
Sampling, lab testing, QA
EHS / Fire & Safety Rounds
Plant maintenance and
calibrations
Inventory management
Spares and tools
Emergency response
Supervision and scheduling
Line Clearance
Sales & Service
After-market field service
Service parts management
Warranty and returns mgmt
Design &
Engineer
Customer Store &
Move
Manufacture Market, Sell &
Service
Source &
Procure
Immediate benefits for your
maintenance operations
© 2012 SAP AG. All rights reserved. 21
Successful maintenance organizations mobilize their
processes and people
Successful
Mobile Apps
Successful
Maintenance
Workforce
Successful
Assets
Maintenance
Inspections
Repairs
Supervision
Safety
Governance
Compliance
Visibility
Productivity
Longevity
Reliability
Performance
© 2012 SAP AG. All rights reserved. 22
Driving safety, productivity and reliability
Safety
Visibility
Compliance
Productivity
Governance
Incidents reduced to near zero (goal)
Work capacity increased by 10-20%
Labor productivity increased by up to 50%
Idle time and over-time reduced by 40-60%
Rework reduced by 15-20%
Reduced down-time / production delays by 20-30%
Preventable failures reduced by up to 90%
Maintenance backlog reduced by up to 60%
Inventory carrying costs reduced by 5-10%
Workforce
Assets
SAP mobile solutions for
maintenance
© 2012 SAP AG. All rights reserved. 24
Industry’s most complete portfolio of apps
And rapidly growing
SAP Work Manager
SAP Rounds Manager
SAP Multi Resource Scheduling
SAP EHS Safety Issue
SAP Work Manager
SAP Inventory Manager
SAP Rounds Manager
SAP Visual Enterprise Viewer
SAP Multi Resource Scheduling
SAP EHS Safety Issue
SAP Inventory Manager
SAP EHS Safety Issue
SAP Transport Notification
SAP Transport Tendering
SAP mCommerce
SAP mUtilities
SAP Retail Execution
SAP Precision Retailing
SAP Sales Manager
SAP Sales Order Notificaiton
SAP Customer and Contacts
SAP ERP Order Status
SAP Customer Briefing
SAP Cust.Financial Fact Sheet
SAP Workflow
SAP Business Objects Mobile BI
SAP BusinessObjects Explorer Mobile
SAP Strategy Management
SAP Finance mobile apps SAP StreamWork for Mobile SAP Procurement mobile apps SAP Human Resources mobile apps
R
Engineering /
Construction
Logistics
& Admin
SAP HANA
SAP Mobile Platform
Sybase 365 Messaging Service &
Support
Sales &
Marketing Executives
Maintenance
& Production
• SAP CRM Service Manager
© 2012 SAP AG. All rights reserved. 25
SAP Enterprise Asset Management Optimizing asset cost, performance, risk, and safety
SAP Enterprise Asset Management supports organizations in efficiently and sustainably managing the
entire lifecycle of physical assets* in terms of performance, risks, and expenditures to achieve and
maintain the stated business objectives. [See PAS 55 / ISO-NP 55000, the specifications and guidelines for good practices in asset management]
Solution today
* Examples: production equipment, tools, vehicles, facilities, pipelines, roads, railways,…
*Plants, vehicles, roads, rail tracks, pipelines, power lines, and machinery, for example
MRO+ procurement and inventory
Asset maintenance
Financial optimization and reliability reporting
Inspection and calibration
Human resources
RFID and mobile devices
Asset health monitoring
Materials requirements planning
Project management
Core financials
+Maintenance, repair, and overhaul
Asset portfolio and project management
Asset information management
Maintenance operations
Asset visibility and performance
Real estate lifecycle management
Plan and
design
Procure
and build
Com-
mission Operate Maintain
Decom-
mission
Maintenance parts and services provisioning
Operational risk management
Mobile asset management
© 2012 SAP AG. All rights reserved. 26
Syclo provides a broad suite of mobile applications with
industry-specific functionality
SAP Work Manager SAP Inventory
Manager
SAP CRM Service
Manager
SAP Rounds
Manager SAP Sales Manager
Pre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA)
100% Configurable
Any device using Meta Data Driven client
Online and offline
© 2012 SAP AG. All rights reserved. 27
Empowering field workforce SAP Work Manager
Uses Cases
Enable the maintenance side of your business
Install and geo-tag equipment, including meters
View asset schematics, history, dependencies
Execute to guided workflows
Generate notifications and work orders
on-the-spot
Report worker’s status, progress and location
Business Value
Increase plant and equipment performance
Improve workforce productivity and safety
Reduce overtime and cost of maintenance
Promote a 360° view of operations
Reduce unplanned downtime
Keeps the drills running, trucks hauling, and conveyors rolling
SAP’s industry leading mobile app maintains, inspects and
repairs mission critical assets
SAP insights Companies that monitor asset performance in real – time can improve their asset productivity by up to ~36%
© 2012 SAP AG. All rights reserved. 28
Empowering field workforce SAP Rounds Manager
Uses Cases
Take measurement points
Conduct operator rounds
Perform maintenance inspections
Execute environmental, health, fire and safety
inspections
Execute compliance inspections
Business Value
Prevent/reduce production stoppages/ delays
Prevent and reduce safety incidents
Reduce maintenance costs
Increase regulatory compliance
SAP’s industry leading mobile app collects meter readings,
inspects assets, promotes compliance
Manages risk and prevents the unacceptable
SAP insights
Companies that monitor asset performance in real – time can reduce Un-Planned Downtime Or Outages by up to ~55%
Click to see demo
© 2012 SAP AG. All rights reserved. 29
Empowering field workforce SAP Inventory Manager
Uses Cases
Manage parts and ore inventories
Perform cycle counts
Receive, transfer, issue and adjust
Manage parts during inspections, maintenance,
repairs
Business Value
Keep inventory moving
Ensure mission critical parts are available
when needed
Prevent obsolescence
Control/manage theft and shrinkage
Reduce inventory carrying costs
Keeps your valuable parts and spares under control and ready to respond
SAP’s industry leading mobile app for handling and
managing parts in the warehouse and the field
SAP insights
Companies that mobilize inventory management can reduce their manpower hours by 75%
© 2012 SAP AG. All rights reserved. 30
Empowering the field workforce SAP 3D Visual Enterprise Viewer
Uses Cases
Deploy with SAP workforce products to maintain,
inspect, repair, install, remove, select and order parts
View, zoom, pan and rotate interactive 3D part and
asset CAD assemblies
Play step-by-step component animations and work
instructions
Business Value
Eliminate inaccuracies and lost time associated with
language differences, paper based transactions, and
undocumented part histories
Increase plant, network and fleet performance
Improve workforce productivity and safety
Reduce overtime and cost of maintenance
Reduce unplanned downtime
Keeps the lights on, the water running and the furnaces burning
SAP’s industry leading mobile app for viewing and
interacting with 3D part and asset schematics
SAP insights and references
Companies visualizing their enterprise reduce complexity and improve productivity
Demonstration
© 2012 SAP AG. All rights reserved. 32
LoB/Industry Apps Customer/Partner Apps Analytics Apps
SAP Store - Mobile Apps
SAP Mobile Platform
Support for All
Popular Devices
Instant
Mobilization
Full-Service
Platform
Backend agnostic
End-to-end solution from SAP
Employees Customers Partners
Presentation Frameworks
Application Services
Foundation Services
Afaria Managed Mobility
RDS
Consulting
3rd Party Solutions SAP HANA & DBs Sybase 365
What customers
and analysts say
© 2012 SAP AG. All rights reserved. 34
Analysts on SAP mobile solutions
Mobility Report
“Mobile Device Management is Dead.
Long Live Enterprise Mobile Management”
Winners Losers
SAP IBM
Antenna Oracle
Boxtone RIM
MDM is Dead – Long Live EMM!
Author: Chris Marsh | Co-Authors: Eugene Signorini
Yankee Group, June 2012
Magic Quadrant for Mobile
Application Development Platforms
Authors: Bill Clark, Ian Finley, Song Chuang
Gartner, 26 April 2012 ID:G00230529
© 2012 SAP AG. All rights reserved. 35
SAP customer testimonials
Increased Productivity
Took their paper-based workflow from 12 steps to
only 5; increase work time for every tech
“
”
Increased average number of monthly work orders
per employee from 43 to 87 by using SAP mobile
Reduced drive time by average of 30 min and
reduced data entry time by average of 30 min each
day
“
”
Cost Reductions Compliance and Safety
Reduced DOT inspection effort by 75% “
”
100% visibility of outbound shipments and those in
transit to receiving locations where before there
was 25% time spent sourcing or driving to located
inventory
“
”
360 Views of Operations
Bar coding with time/date stamps provided 100%
EH&S inspection execution compliance
Reduced cycle by 80% - 2.5 hour substation
inspection down to 20 minutes
Conclusion
© 2012 SAP AG. All rights reserved. 37
SAP mobile value proposition for asset intensive companies Virtualize, accelerate and transform
Backed by scale
of SAP and partner
Ecosystem
Scale to a highly
distributed
infrastructure and
customer base
An SAP strategic
pillar
Largest development
effort in the industry
SAP is proven leader
in mobilizing core
business processes
Solid roadmap of
enhancements
Most complete
mobile solution in
the industry
Easily configurable
packaged apps
BYOD supported
by easy to use app
stores
Transformative
solutions for
leadership
Accelerate your
decisions
and responses
Foresee and
respond to
opportunities
Get ahead of
outages, incidents
and failures
Install and activate
new equipment
faster
Integrated new
partners/employees
/technologies faster
Respond instantly
to changing
demand / supply
conditions
Virtualize
your workforce,
customers, partners
The workforce is
no longer confined
to the desk, control
room, or vehicle
Customer and
partner touches
are continual and
interactive
Mobile experience
becomes the
enterprise-wide
experience
Transform the way
you do business, and
thus your ecosystem
Simpler business
processes
Faster
deployments and
responses to asset
management
Smarter decisions
leveraging timely
and accurate data
1 2 3 4 5
© 2012 SAP AG. All rights reserved. 38
How can SAP work with you?
Like to learn more about a specific solution?
. . . we can schedule a focused deep dive
Have an idea for a potential mobility solution?
. . . we can help refine the use cases and potentially
explore creation of a prototype
Need a robust business impact analysis for your
mobility investments?
. . . we can work with you to leverage our benchmarking
and value engineering capabilities
In the process of formulating your mobility strategy?
. . . we can assist you in the creation of a prioritized
mobility roadmap and strategy
Closing and Q&A
Participate in today’s TweetChat about wholesale distribution
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Mobile Sense Thought Leadership Series (webcasts & white papers):
http://fm.sap.com/mobilesense
© 2012 SAP AG. All rights reserved. 41
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Appendix
© 2012 SAP AG. All rights reserved. 43
Key trends shaping asset-intensive industries
Capacity
Increasing demand
Aging workforce and
infrastructure
Rising material and
energy costs
Digging and drilling
deeper
Deploying and
transporting farther
Increasing transportation
bottlenecks
Customer choice
Increasing competition
Globalization and
population growth
Environmental
sensitivities
Media coverage of
incidents
Fines and penalties on
delays, shortfalls and
outages
Theft and increasing
security risks
Technological
Innovation
Deployment of intelligent
systems, e.g. smart
meters
Increasing reliance on
mechanization
Expansion of wireless
infrastructure
Exploration and detection
equipment
Remote condition
monitoring
Geo-tagging / tracking
Social & Economic Political
& Regulatory
Enforcement of market
liberalization
Increasing fines
More audits and hazard
assessments
Greater reporting
requirements
Increasing import/export
restrictions
Increasing civil and
criminal actions
© 2012 SAP AG. All rights reserved. 44
The resulting drivers
Infrastructure
Upgrade assets
Prolong asset life
Prevent asset failures
Optimize asset
efficiency
Improve security
Prevent compliance
failures
Promote safety
Improve productivity
Transfer knowledge
Train to support new
technologies
Improve contractor
tracking and
management
Enable to engage with
Customers and respond
faster to outages
Customer
Shorten and prevent
outages
Offer new products and
services
Increase touch points
Provide on-line access,
visibility and services
Improve community and
environmental health
Workforce Management
Reduce carbon footprint
Reduce risk
Reduce fines/penalties
Reduce capital
expenditure
Balance supply and
demand
Increase revenue,
cash flow and ROA
Reduce cost of service
delivery and production
© 2012 SAP AG. All rights reserved. 45
Successful companies…
Real-time on-line mobile
solutions
Support new products and
services
Enable participation in
environmental stewardship
Transform their experience
Recognize their assets are distributed, their people are mobile,
and their customers are on-the-go
Mobile analytics
Access targeted,
personalized information and
mission-critical activity
Make better decisions
Respond quickly to emerging
opportunities
Field Workforce Customers & Partners Managers & Executives
They empower stakeholders with mobile solutions
Streamline operations
Tear down data and
communication silos
Automate critical activities and
core business processes
© 2012 SAP AG. All rights reserved. 46
Five pillars of success for the maintenance workforce
Safety
Visibility
Compliance
Productivity
Governance
Procedural steps and Personal Risk Assessments (PRAs)
Intuitive, easy-to-use applications and devices
Procedural steps and inspections
Real-time permits to work and tag-outs
Workflows, processes, data, LBS to ensure excellence
Standard-to-actual tracking
GIS/GPS tracking and geo-fencing
Real time progress and status
Knowledge-based work
Ability to work independently
© 2012 SAP AG. All rights reserved. 47
Mobile apps to power core business processes
Telco & Utilities
Transmission
Outage management
Line inspections
Substation inspections
Vehicle maintenance
Inventory management
Equipment installation
Viewing of advanced content
Scheduling
Asset Auditing
Distribution
Outage management
Customer service
Inspections
Inventory management
Meter management
Vehicle maintenance
Construction
Asset auditing
Pole test and treat
Vegetation management
Water/Wastewater
Facilities Maintenance &
Management
Pipe & Facility Inspections
Inventory Management
Safety & Security Management
Storm Water Detention / Retention
Facility Management
Pump Station Condition
Assessments
Emergency Dispatch & Repair
Permit to work
Keep the lines open, the water running, and the furnaces burning
© 2012 SAP AG. All rights reserved. 48
Mobile apps to power core business processes
Mining
Explore & Develop
Survey
Drilling, sampling, testing
Construction
Installation
Supervision
Inspection and
certification
Mine planning
Mine
Mine mapping
Production
Condition monitoring
Sampling and lab testing
EHS inspections
Maintenance
Emergency response
Spare and tools mgmt.
Fuel / lubricants mgmt.
Material
shipping/tracking
Plant
Operator rounds
Sampling, lab testing,
QA
EHS inspections
Maintenance
Emergency response
Spares and tools
Lubricants mgmt.
Material
shipping/tracking
Scheduling
Fleet & Transport
Material shipping tracking
Equip. shipping/tracking
Maintenance
EHS inspections
Emergency response
Keep production running and ore moving
Exploration Customer Shipping Production Processing Development
© 2012 SAP AG. All rights reserved. 49
Mobile apps to power core business processes
Chemical
Storage
Warehouse and tank mgmt
Shipping
Receiving
Transfers
Cycle counts
Inspection rounds
Safety rounds
Maintenance
Plant
Construction / installation
Operator rounds
Sampling, lab testing, QA
Shutdown & turnaround
EHS / Fire & Safety Rounds
Plant maintenance
Inventory management
Spares and tools mgmt.
Emergency response
Supervision and scheduling
Distribution
Fleet maintenance
Shipping and transport
EHS
Emergency response
Keep assets and production running
Suppliers Customer Distribution Chemical Processing Sales
© 2012 SAP AG. All rights reserved. 50
Mobile apps to power core business processes
Engineering Construction & Operations
Sales & Engineering
Bid management
Project management
Change Requests
Measurements and readings
Sampling
Surveying
Construction
Measurements and readings
EHS - fire, safety, security rounds
Inspections and site supervision
Project management
Crew scheduling
Construction orders
Equipment maintenance
Parts, spares and tools mgmt
Materials management
Emergency response
Operations
Operator rounds
EHS - fire, safety, security rounds
Inspections
Facilities maintenance
Parts, spares and tools mgmt
Materials management
Service requests
Scheduling
Emergency response
Keep sites open, projects on time and operations running
Sales Operations Construction Customer Engineering Procurement
© 2012 SAP AG. All rights reserved. 51
Resulting in financially healthy and sustainable operations
Production and service levels increased
Lost work days and related legal/insurance costs avoided
Fines reduced, saving millions
Negative press and impact on share price avoided
Contractual penalties avoided, saving millions
Ability to renegotiate 3rd party service contracts improved
Ability to expand capacity with the same maintenance workforce
Maintenance costs significantly reduced
Capital expenditures to prolong operational life safely deferred
Safe
Productive
Reliable
© 2012 SAP AG. All rights reserved. 52
Specific maintenance processes
Execute on projects and work orders, and perform tasks
Conduct planned, unplanned, structured and unstructured
inspections and rounds - discrete or routed based
Locate assets and find best route to assets and job sites in plant,
above ground, underground, on published roads and rural areas
Generate on-the fly work orders and work order requests
Coordinate with other crews, 3rd parties and fly-ins to perform and
complete work
Work with large volumes of data, schematics, historical documents
View, request, order, pick up parts, and install parts and materials
Collect samples and view and order analyses and other services
View and coordinate with other teams and fly-ins required to
complete the job
Monitor and manage multiple dependent teams, assets and
requests simultaneously
Maintenance
Inspections
Repairs
Supervision
© 2012 SAP AG. All rights reserved. 53
Asset intensive customers SAP Work Manager
Power Water & Gas Defense Transportation Oil & Gas Chemical
Mining
IM&C
© 2012 SAP AG. All rights reserved. 54
Pacific Gas & Electric Major gas and electric utility
Business Challenges
Pole Test and Treat - T&D and Field Automation System were
past end of life, costly to maintain needed an enhanced mobile
solution to dispatch work assignments and quickly capture
inspections data
Vegetation Management – Maintaining updated customer
records and inspection data was a challenge. Critical regulatory
agencies reporting.
Warehouse Management – Inventory solution required across
different device platforms. Needed to leverage existing SAP
data in a connected and disconnected environment
Benefits
Increased field worker productivity by 47%
Improved reporting and reduced the cost of compliance
Were able to roll out the application to contractors performing
the work with minimal time spent on training
Able to predict cost for projects
Integrated Mapping allows for Asset management and work
orders to be viewed and completed in one application
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SAP technology leveraged across
several departments
SAP Work Manager tightly integrated
with PG&E’s SAP ERP system and
ESRI GIS.
SAP Inventory Manager and SAP
Rounds Manager
PG&E crews and contracting crews
can download thousands of poles as
projects and effectively manage them
from mobile devices
Multiple warehouses have the ability
to inventory track and maintain parts
information for all field service
technicians
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© 2012 SAP AG. All rights reserved. 55
Newmont Mining One of the world’s largest gold producers
Business Challenges
Replacing Mincom solution for 32 locations
across six countries
Work in environments with or without network
coverage
Extensive and valuable assets that must be
maintained to retain market position and safety
levels
Large workforce where efficiencies needed to be
improved
Benefits
Easily configure solution to their specific mining
needs
Ability to build solid maintenance history with
time/date stamped record
Access authorization based on roles such as
supervisor, technician or operator
SAP Work Manager to extend SAP
ERP to maintenance techs within the
mine sites
Online/Offline capabilities since
“Shops” usually connected with Wi-Fi
while outside and underground is
usually disconnected
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Authority Profiles provides security to
mobile functionality based on SAP
authorization role
Permits – issue of work order permits
Image capture to seamlessly integrate
with Notifications or Work Orders
Handheld Creation of work orders,
notifications, operations, time and
TECO from the field
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© 2012 SAP AG. All rights reserved. 56
Additional customers SAP Work Manager
Parks & Recreation
Hospitality
Mills High Tech
Retail Consumer Products
Higher Ed Life Science
Healthcare
Public Infrastructure
© 2012 SAP AG. All rights reserved. 57
AstraZeneca World-wide biopharmaceutical company
Business Challenges
Looking for a mobile solution to rid them of a
paper work order backlog
Standardize data capture among all technicians
for accurate asset
Extend technicians visibility into stocked spare
parts and current inventory levels
Benefits
Automatic e-audit capture of asset touches and
calibration results
Paper-based workflow reduced from 12 steps to
only 5 while simultaneously standardizing data
capture
Reduced their pre-mobile paper backlog from 2
weeks to 2 hours
Gave technicians ability to see all history,
inventory levels, safety guidelines, etc.
Panasonic Toughbooks to be
used in their wireless
environment
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SAP Work Manager with their
SAP v4.6c
Calibrations Module to provide
configuration info and advanced
computations
© 2012 SAP AG. All rights reserved. 58
Additional asset intensive customers Other SAP products
Utilities Chemical Oil & Gas Mining Telecom IM&C
© 2012 SAP AG. All rights reserved. 59
Empowering managers and executives SAP BusinessObjects Explorer / Mobile BI
Transform the way we make decisions
SAP insights and references
SAP’s industry leading mobile analytics platform for
executives, field workers and customers alike
Generate real-time data-intensive mobile analytics powered
by SAP HANA and SAP enterprise mobility
Companies with High Mobility Maturity Have on an Average
21.5% Lower Customer Churn
Uses Cases
Predictive analyses versus outdate reactive reports
Generate and view intelligent analytics on the go
Access and view “big” data in real time
View partner, supplier and customer analyses
View plant, network and workforce performance
analyses
Business Value
Utilize trend and threshold analyses to reduce
outages, failures and incidents
View revenue trends to target customers with
improved offerings
Track and manage to outages
© 2012 SAP AG. All rights reserved. 60
BP Multinational oil and gas company with chemical plants
Business Challenges
In rugged and hazardous environments where
materials are highly combustible
Highly regulated and must meet safety and
compliance standards
Wireless on industrial sites is very noisy
During Turnaround, Execution Management is
“blind” much of the time to progress, issues,
exceptions….
Plant outages and downtime very expensive
Benefits
One hour of time savings per day per employee
Improved regulatory compliance
Cut cycle time for turnarounds by 10%
Reduced resources for Turnaround Execution
(up to 15%) and reduced planned timescales
(up to 5%); Reduced risk of TAR overrun
Safer TAR’s and NO isolation incidents recorded
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SAP Inventory Manager to control
inventory in the warehouse
SAP Rounds Manager guides plant
workers to collect data and status
SAP Work Manager to control work
orders in the plant – maintenance
history, scheduling, etc
Task Tracker for real-time tracking of
turnaround work & sign-offs
Isolations Tracker to ensures that work
is conducted in right order and that all
work permits have correct status
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Deployed to over 1,000 users
worldwide using a variety of devices;
Integration into multiple back-ends:
SAP, Primavera, Maximo, OSI PI
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© 2012 SAP AG. All rights reserved. 61
T-Mobile USA Telecom industry – From paper to mobile inventory
Business Challenges
Modernize the tedious paper-based inventory
process in retail stores that consumed 400,000
to 600,000 manpower hours each year
Ultimately deploy to over 2,000 retail stores
across the nation
Work connected or unconnected as WiFi
availability varies per store
Count SKUs found in multiple locations with a
store seamlessly
Benefits
Decreased inventory count hours by 50%
Trimmed 50% more time off inventory activities
by later increasing mobile functionality
Saw total reduction in hours needed for store
inventory by 75% with mobile
Increased store employee customer facing time
Improved sales associates’ job satisfaction
SAP for scalability to full set of retail
stores and flexibility for retail
environment needs
SAP Inventory Manager for blind
inventory counts, goods receipt and
transfer order creation
Selecting SAP was the quickest part of the project. Our
consulting partner highly recommended SAP after
recently completing a SAP implementation for another
client. The key selling points were pre-built and pre-
integrated products for SAP that could be quickly
deployed. And SAP certainly delivered quickly. In a
mere 6 weeks, we went from development to initial
deployment.
Ashley Bartels, Senior Manager of Software Development,
T-Mobile
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