Transformation Quality Assurance (QA) Pre Proposal...

21
One DCFS Transformation Project Transformation Quality Assurance (QA) PreProposal Conference November 10, 2010

Transcript of Transformation Quality Assurance (QA) Pre Proposal...

Page 1: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

One DCFS Transformation Project

Transformation Quality Assurance (QA)

Pre‐Proposal Conference

November 10, 2010

Page 2: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 2

Transformation QAAgenda

Introductions…………………..………Richard Howze Undersecretary, Transformation Project Director

Message from the Secretary……Ruth Johnson

Transformation QA………............Peter Austin Transformation Project Deputy Director

Announcement……………………….Peter Austin Transformation Project Deputy Director

Questions and Answers

Adjourn

Page 3: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 3

Introductions

Transformation QA

Page 4: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 4

Transformation QA

Message from the Secretary

Page 5: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 5

Transformation QA

Transformation Project Overview

QA Overview

QA Components

QA Summary of Responsibilities

Transformation Project Schedule

QA  Key Dates

QA Submission

QA Reference Materials

QA Contact Information

Page 6: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation Project Overview

11/10/10 6

As this diagram indicates, a major QA responsibility is to monitor and validate the integration of all the various projects and activities.

Customer Service Contractor

(Call Center)

CAFÉ Implementation Contractor

SACWIS Implementation

Contractor

QA Contractor

One DCFS Transformation Oversight

One DCFSTransformation

Document Imaging and Content Management

Contractor

PMO Contractor

DCFS Transformation

Team

Page 7: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 7

Systems view of CAFÉ, Imaging, and Call Center

Page 8: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA Overview

DCFS seeks QA services for the OneDCFS 

Transformation Project to provide an objective 

assessment of work and work products  in terms of:

Quality;

Completeness; and

Progress.

11/10/10 8

Page 9: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA Overview 

As the Contractors incrementally build, customize, roll 

out, and support a common access front end system 

that integrates/interfaces with existing legacy systems, 

the QA Contractor will validate and monitor the 

processes and products of the PMO and 

Implementation Contractors.

11/10/10 9

Page 10: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA Components

Project Initiation and Management 

Infrastructure Setup, COTS Upgrades, Code and Data Migration

Requirements Gathering and Validation

Design, Development, and Testing

Communications, Forms and Reports

Change Readiness/Management

Training

Conversion11/10/10 10

Page 11: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA Components 

Interfaces and Integration

Pilot

Help Desk

Implementation and Turnover

Post‐Implementation

Support Federal Review

Support for Change Requests

Development

Training Delivery11/10/10 11

Page 12: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA Summary of Responsibilities

Review quality of the business analysis, requirements gathering, design, development, testing, conversion, training, implementation and ongoing change order support by all participants

Monitor and assess the Project participants’ (State, PMO and Implementation  Contractors) efforts to design and deliver fully integrated systems

Provide QA services on all Project deliverables 

Conduct periodic, independent executive review, evaluation, and reporting of the overall DCFS Transformation Project performance

Assure appropriate oversight of the PMO, Imaging, Customer Service Center, SACWIS, and CAFÉ Contractors’ tasks and deliverables

11/10/10 12

Page 13: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA  Summary of Responsibilities 

Validate that the Technical Requirements for each Project are met

Monitor and report on all Transformation activities to insure that:

― They enhance family‐focused, client‐centric service delivery

― They enhance process efficiency to improve effectiveness of casemanagement

― They provide improved data accuracy, usefulness, and accessibility to support case management, accountability and decision‐making at all levels

― Appropriate methodologies, processes, and tools are utilized for all phases of the project and system development life cycle

11/10/10 13

Page 14: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 14

Transformation Proposed Project Schedule• Three year project 

• Five Software Releases– First release September, 2011 with components to help reduce case worker workload

Current Status• Customer Service Center………..Vendor Selected, Project Started

• CAFÉ……………………………………….Vendor Selection Pending

• Document Imaging………….........Federal Approval, in Procurement

• Quality Assurance………………..…Federal Approval, in Procurement

• SACWIS…………………………………..Future Procurement

• Legacy Replacement……………….Future Procurement

Transformation QA Schedule

Page 15: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

11/10/10 15

Deadline for final questions…………11/19/10 (3:00 pm CST)

Responses available……………………..12/03/10

Proposal submission…………………….12/13/10 (3:00 pm CT)

Notification of intent to award……..01/11/11

Contract Begin Date……………………..04/07/11

Transformation QA Key Dates

Page 16: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Proposals may be delivered by hand or courier service to:

Quality Assurance Proposal  

State of Louisiana

Department of Children and Family Services

627 North Fourth Street, Room 5‐232

Baton Rouge, LA 70802

Transformation QAProposal Submission

11/10/10

Page 17: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Quality Assurance Bidders’ Library 

http://www.dcfs.louisiana.gov/

OIT Standards  

http://doa.louisiana.gov/oit/Standards.htm

Transformation QAReference Materials

11/10/10

Page 18: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Submit inquiries regarding the QA RFP in writing to:

Quality Assurance RFP

Department of Children and Family Services

627 North Fourth Street, Room 5‐232

Baton Rouge, LA 70802

FAX: 225‐342‐5558

E‐mail: DCFS‐QA‐[email protected] 

Transformation QAContact Information

11/10/10

Page 19: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Announcements

Transformation QA

11/10/10

Page 20: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA

Questions and Answers

Page 21: Transformation Quality Assurance (QA) Pre Proposal Conferencedcfs.louisiana.gov/.../111010_CAFE_Pre-ProposalConferencePresent… · ¾Monitor and report on all Transformation activities

Transformation QA

Adjourn

11/10/10