Transformation for Consumer Benefits
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Copyright © Dean L. Fixsen and Karen A. Blase, 2006
1
Dean L. Fixsen, Ph.D.
Karen A. Blase, Ph.D.National Implementation Research Network
Louis de la Parte Florida Mental Health Institute
Transformation for Consumer Benefits
Kentucky Cabinet for Human Resources 2006
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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The Problem
"... the mental health delivery system is fragmented and in disarray ... lead[ing] to unnecessary and costly disability, homelessness, school failure and incarceration."
New Freedom Commission on Mental Health, 2003
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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The Problem
Human services are characterized by highly variable, often ineffective, and sometimes harmful services to consumers
Institute of Medicine, 2001; U.S. Department of Health and Human Services, 1999; 2001
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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The Problem
Practices seem to be "influenced by fads and fashions that are adopted overenthusiastically, implemented inadequately, then discarded prematurely in favor of the latest trend.“
Walshe & Rundall (2001) reporting on health systems
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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The Problem
"All organizations are designed, intentionally or unwittingly, to achieve precisely the results they get."
R. Spencer Darling
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
Transformation means change
Establish new ways of functioning in human services
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation GoalsMental Health Care Is Consumer
and Family Driven
Disparities in Mental Health Services Are Eliminated
Early Mental Health Screening, Assessment, and Referral to Services Are Common Practice
Excellent Mental Health Care Is Delivered
New Freedom Commission on Mental Health, 2003
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
Establish new ways of functioning in human services
Beyond the rhetoric, how can human service systems be transformed?
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
System is the solution
Continually search for problems
Improve every aspect of the system and services
Barrier busters, error eradicators
Clear communication
Open, two-way, teamwork
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
Dedication to continuous quality improvement
High expectation of quality
Low tolerance for delays, mistakes, poor efforts (fix the problem, not the blame)
Maximize quality to minimize overall social cost, not just initial cost
Cost is infinite if benefit is zero
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
Invest in the workforce
Train directors, train managers, train supervisors, train practitioners
Effective on the job coaching is key to improving performance
Increase use of effective systems, processes, and practices
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
Transformation is disruptive
Transformation requires resources
Transformation requires courage
Transformation requires dogged persistence
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation
Transformation can be facilitated
Transformation can be effective
Transformation can be fun
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation Agenda
ImplementInnovations
SustainableInfrastructure
Initiate & ManageChange
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
W. Edwards Deming (1948)
Deming was invited to Japan at the end of World War II by Japanese industrial leaders and engineers. They asked Dr. Deming how long it would take to shift the perception of the world from the existing paradigm that Japan produced cheap, shoddy imitations to one of producing innovative quality products.
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
Shewhart (1924); Deming (1948); Six-Sigma (1990)
Plan – develop policies
Do – try new practices
Study – analyze practice/system impacts, goal approximation
Act – make policy/system adjustments
Cycle – do over and over again
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Policy - Practice - Feedback
Policy (Plan)
Practice (Do)
Structure
Procedure
Policy
Practice
Form follows Function
Fee
db
ack
Stu
dy - A
ct
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
Innovation ZonesSuspend the usual rules
Establish the operational value of a system change, EBP, or innovation
A zone may be a region, an agency, a part of a system
Depends on where you choose to start
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
Cannot change a whole system at one time
Manage the old while creating the new
Retain the best (of the old) while changing the rest
Reduce impact of mistakes (minimize damage, increase flexibility, repair rapidly)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Information Economics
Kenneth Arrow
(1972)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
Unlike other economic resources,
knowledge is not depleted
but gains in value with use.
....
Knowledge-based economies include:•computer software applications, •the internet, •franchised operations, and •transformed human service systems
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
"Knowledge is experience.
Everything else is just information."
Albert Einstein
....
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
Need a repository of knowledge gleaned from experience
Transformation Implementation Team
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Initiate & manage change
Transformation Implementation Team (policy enablers, barrier busters, facilitation creators)
Practice-Level Team (do the innovation, test policies)
Weekly / Monthly Meetings (frequent, unfiltered, goal focused)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation Agenda
Transformation starts with a process to initiate and manage change:
1. Policy - Practice - Feedback systems
2. Innovation zones
3. Implementation Team
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation Agenda
Initiate and manage change
Implement innovations and other new ways of work
Develop a sustainable infrastructure for transformation management and continuous consumer benefit
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implement Innovations
The act of accomplishing some aim or executing some order
To put into practical effect; carry out
Pursue to a conclusion– Dictionary.com
Implementation of innovations with benefits to consumers.
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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0
100
200
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500
600
700
800
900
≤1972 1974 1976 1978 1980 1982
0
50
100
150
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CumulativeCouples
CumulativeHomes
The First 794 Attempted Replications (1967 – 1982)
Fixsen, Blase, Timbers, & Wolf (2001)
Teaching–Family Replications
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Craft knowledgeEBP purveyors (program developers)
EBP implementation site managers
Implementation researchers
Survey of EBP program developers
Scientific informationCRUSK, Follow Through, Lodges, et al.
Program development and replication data
Synthesis of the implementation evaluation and research literature
The NIRN
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Literature Review
Human service prevention and treatment programs (e.g. substance abuse, adult / children’s MH, justice, health, education)
Advanced manufacturing technologies
Research-based clinical guidelines
Engineering: bridge maintenance
Hotel service management
National franchise operations
Cancer prevention & treatment
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Literature Review
“The main difference between service and manufacturing is the service department doesn't know that they have a product.”
W. Edwards Deming
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implementation Attempts
Homebuilders national implementation grants: $500 million, 5 years
Program / system change grants plus TA for co-occurring disorders, systems of care, state transformation, school reform, medical clinical guidelines, etc:
$?? billion a year
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implementation Attempts In business, change initiatives that are heavily dependent on people (reengineering, TQM, culture change) fail 80-90% of the time
About 10% of what is taught in training gets transferred to the job "Up to 70% of the failures in
business are not due to poor strategy or a lack of good ideas, but to flawed execution."
R. W. Rogers, 2002
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implementation SuccessPMTO program in Norway: National
implementation of parent management program (NIDA funded research)
DOTS program in India: National implementation of TB treatment protocol, 1 million patients in 4 years
MST program in USA: National implementation of homebased interventions for juvenile offenders
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Common to SuccessGood science and technology
Baseline / decision support data
Expanding commitment & flexibility
Purposeful workforce development
Organizational change & supports
Alignment of system functioning
Knowledgeable purveyor, constant monitoring, feedback, intervention
Khatri & Frieden, 2002
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implement Innovations
Effective intervention practices
+Effective implementation practices
=Good outcomes for consumers
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implement Innovations
Effective NOT Effective
Effective
NOT Effective
IMPLEMENTATION
INT
ER
VE
NT
ION Performance
ImplementationPaper / Procedure Implementation
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Paper Implementation Review of TQM adoptions in 5,492 hospitals
"If organizations can minimize evaluation and inspection of their internal operations by external constituents through adoption alone, they may neglect implementation altogether, decoupling operational routines from formally adopted programs."
Westphal, Gulati, & Shortell (1997)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implement Innovations
Effective NOT Effective
EBP
NOT Effective
IMPLEMENTATION
INT
ER
VE
NT
ION
High Fidelity Low Fidelity
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Bedlington, et al., 1979
0%
10%
20%
30%
40%
50%
Homes
1.0
1.2
1.5
1.7
1.9
2.0
1.1
1.4
1.6
1.8
1.3
Delinquency
Teaching
rs = – .94
Per
cent
Par
enta
l-Tea
chin
g W
ith Y
outh
s
Mean S
elf Reported
Delinquency R
atings
1 2 3 4 5 6
Teaching-Family Model
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implement Innovations
An evidence-based program is one thing
Implementation of an evidence-based program is a very
different thing
InfluenceInfluence
Destination
Source
CommunicationLink
Feedback
Implementation Framework
Fixsen, Naoom, Blase, Friedman, & Wallace, 2005
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Stages of Implementation
Implementation is not an event
A mission-oriented process involving multiple decisions, actions, and corrections
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Stages of Implementation
Exploration
Installation
Initial Implementation
Full Implementation
Innovation
Sustainability
Implementation occurs in stages:
Fixsen, Naoom, Blase, Friedman, & Wallace, 2005
2 – 4 Years
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Installation
Initial Implementation
Implementation Stages:Non-Linear Processes
Practitioner
Evidence-based Practices
Purveyor
Fidelity & OutcomeMeasures
Implementation Framework
Organizational Structures/Culture
Fixsen, Naoom, Blase, Friedman, & Wallace, 2005
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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EBPs: The Source
The usability of a program has little to do with the quality or weight of the evidence regarding that program
Evidence on intervention effectiveness for specific populations helps us choose what to implement
Evidence on the effectiveness of the intervention does not help implement the program or practice successfully
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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EBPs: The Source
Core intervention components
Clearly described (what/how)
Practical measure of fidelity
Fully operationalized (do/say)
Field tested (iterative revision)
Contextualized (org./systems fit)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implementation Site: The Destination
Defined Need
Identified Resources
Fully informed consent re: innovation and implementation
Top level commitment to change and agreement re: access
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Implementation Site: The Destination
Practitioners impact consumers
It is the job of directors, managers, and funders to align policies and structures to facilitate effective practitioner practices
There is no such thing as an “administrative decision” – they are all treatment decisions
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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PurveyorExcellent experimental evidence for
what does not work
Dissemination of information by itself does not lead to successful implementation (research literature, mailings, promulgation of practice guidelines)
Ev Rogers’ summaries of diffusion research are well diffused but an adoption decision is not implementation
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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PurveyorExcellent experimental evidence for
what does not workTraining alone, no matter how well
done, does not lead to successful implementation
With a variety of designs and measures, information dissemination and training by themselves repeatedly have been shown to be ineffective in human services, education, health, business, and manufacturing
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Active Purveyor Role
Successful implementation on a useful scale requires a purveyor
An individual or group of individuals representing a program or practice who actively work to implement that practice or program with fidelity and good effect
Purveyors accumulate data & experiential knowledge -- more effective and efficient over time (information economics, K. Arrow)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Active Purveyor Role
Change the behavior of adult human service professionals
Change organizational structures, cultures, and climates
Change the thinking of system directors and policy makers
Successful and sustainable implementation of evidence-based practices and programs always requires organizational change.
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Active Purveyor Role
Organization
Management (leadership, policy)
Administration (HR, structure)
Supervision (nature, content)
Practitioner
State policies
System of care
Pu
rvey
or
Simultaneous, Multi-Level Interventions
Purveyor Activities (N = 577 items)
Implementation Stages
Explore Install Init Impl
Assessment 97% 1% 2%
Planning 20% 32% 48%
Training 3% 31% 66%
Coaching 8% 6% 86%
Evaluation 3% 23% 73%
Org Development 11% 16% 73%
System Intervention 37% 30% 33%
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Ready Fire
Aim
Service systems are moving targets.
A process, not an event.
Real World Implementation Strategy: Change is a constant
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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INTEGRATED & COMPENSATORY
CONSULTATION & COACHING
CONSULTATION & COACHING
STAFF PERFORMANCE EVALUATION
STAFF PERFORMANCE EVALUATION
FACILITATIVE ADMINISTRATIVE
SUPPORTS
FACILITATIVE ADMINISTRATIVE
SUPPORTS
RECRUITMENT AND SELECTION
RECRUITMENT AND SELECTION
PRESERVICE TRAINING
PRESERVICE TRAINING
SYSTEMSINTERVENTIONS
SYSTEMSINTERVENTIONS
Implementation Drivers
DECISION SUPPORT DATA SYSTEMS
DECISION SUPPORT DATA SYSTEMS
OUTCOMES(% of Participants who Demonstrate Knowledge, Demonstrate
new Skills in a Training Setting, and Use new Skills in the Classroom)
TRAININGCOMPONENTS
KnowledgeSkill
DemonstrationUse in the Classroom
Theory and Discussion
10%
5% 0%
..+Demonstration in Training
30%20%
0%
…+ Practice & Feedback in Training
60% 60% 5%
…+ Coaching in Classroom
95% 95% 95%
Joyce and Showers, 2002
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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0102030405060708090
100
Tx Unit Strategy Org. Development Strategy
% H
om
es
Op
en
6+
Yrs
.
N = 84 N = 219
Teaching-Family Model
Fixsen, Blase, Timbers, & Wolf (2001)
Program Sustainability
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Search for ResearchDatabases=Current Contents, BIOSIS Previews, Web of Science; Time span=2001-2005
1 “Research & Staff Selection”
13,577 “Research & Training”
576 “Research & Supervision”
119 “Research & Coaching”
394 “Research & Fidelity”
11,081 “Research & Administration”
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation Agenda
Initiate and manage change
Implement innovations and other new ways of work
Develop a sustainable infrastructure for transformation management and continuous consumer benefit
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
A state-based infrastructure to
accumulate, dispense, and
implement knowledge for the
benefit of consumers and
public health
....
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Work with communities, human service systems, provider groups, program developers, and purveyors to encourage and support the implementation of innovations that improve consumer benefits (e.g. evidence-based programs)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Independence, flexibility, & authority to mediate state, provider, and purveyor interests and needs
Accumulate knowledge re: intervention processes & outcomes and implementation processes & outcomes
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Develop new position descriptions related to transformation (system coach, implementation specialist, decision support data manager)
Expand innovation zones
Create new state systems (continuous transformation process)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Contract with purveyors of evidence-based practices and programs
Monitor (not all the same)
Maximize local learning
Be the purveyor of innovations
A program development function coupled with implementation functions
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Consumers, family members, and stakeholders as full partners
A community of practice to improve consumer benefits and public health
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Be an echo-holic
Become addicted to feedback and assessments of results
InfluenceInfluence
Destination
Source
CommunicationLink
Feedback
Implementation Framework
Fixsen, Naoom, Blase, Friedman, & Wallace, 2005
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
The feedback loop enables the learning process (echo-holic)
The feedback loop provides a trusted guidance system
Approximations to the overall goals of the system at each level
Prompts action in the plan – do – study – act – cycle
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Most rapid learning comes from studying extreme cases and failures (PDSA Cycle)
Frustrating to succeed and not know why (can’t do it again)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Measure benefits to consumers and society, don’t assume them
Too many variables to assume that high fidelity implementation will automatically result in significant consumer benefits
Level of Functioning system in Michigan’s Children’s MH
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Sustainable Infrastructure
Policy
Practice
Structure
Procedure
Policy
Practice
Consumer Benefits
Policy
Practice
Structure
Procedure
Culture
Climate
Policy
Practice
Structure
Procedure
Consumer Benefits
Inte
gra
ted
an
d S
ust
ain
able
Form follows Function
Fee
db
ack
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Transformation Agenda
ImplementInnovations
SustainableInfrastructure
Initiate & ManageChange
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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Thank YouWe thank the following for their support
Annie E. Casey Foundation (EBPs and cultural competence)
William T. Grant Foundation (implementation literature review)
Substance Abuse and Mental Health Services Administration
(ORC Macro sub-contract for SOC analyses of implementation; implementation strategies grants)
Centers for Disease Control (implementation research contract)
National Institute of Mental Health (research and training grants)
Juvenile Justice and Delinquency Prevention (program development and evaluation
grants)
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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For More Information
Dean L. Fixsen
813-974-4446
Karen A. Blase
813-974-4463
National Implementation Research Network
At the Louis de la Parte Florida Mental Health Institute
University of South Florida
http://nirn.fmhi.usf.edu
Copyright © Dean L. Fixsen and Karen A. Blase, 2006
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For More Information
Fixsen, D. L., Naoom, S. F., Blase, K. A., Friedman, R. M. & Wallace, F. (2005). Implementation Research: A Synthesis of the Literature. Tampa, FL: University of South Florida, Louis de la Parte Florida Mental Health Institute, The National Implementation Research Network (FMHI Publication #231).
E-mail us for a free copy or download all or part of the monograph at:
http://nirn.fmhi.usf.edu/resources/publications/Monograph/index.cfm