Transform Users into Contributors (AGC 2016)
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USERS Transform CONTRIBUTORS into @JD_Dillon October 7, 2016 HR & Training Professionals Conference
Transcript of Transform Users into Contributors (AGC 2016)
USERSTransform
CONTRIBUTORSinto
@JD_Dillon
October 7, 2016
HR & Training Professionals Conference
JD DillonPrincipal Learning Strategist
“It’s not about makinglearning happen. It’s about letting it happen.”
Sugata Mitra
TED@JD_Dillon
Time
Enablement
Community
Democratization
Accountability
Value
@JD_Dillon
Pexels
Learning at HOME Learning at WORKPexels@JD_Dillon
Learning at WORKPexels@JD_Dillon
The Usual ProcessANALYZE DESIGN DEVELOP IMPLEMENT EVALUATE
@JD_Dillon
iStock@JD_Dillon
We apply an ownership mentality to learning ...
Pexels@JD_Dillon
… and limit ourselves to structured offerings …
iStock@JD_Dillon
… and then wonder why things don’t improve.
Push
Formal
Always Chasing
Specialty Work
Misplaced Accountability
Limited Reach
Minimal Impact
Pexels@JD_Dillon
Characters property of Warner Brothers …
Pexels@JD_Dillon
L&D has a coyote complex.
Pexels@JD_Dillon
We develop complicated strategies using nifty tools.
Warner Bros@JD_Dillon
But often end up on the receiving end with nothing to show for it.
@JD_Dillon
We don’t end up flattened in a canyon. Rather, our people simply fail to retain and apply their knowledge.And our value is questioned.
Learning at HOMEPexels@JD_Dillon
fix broken pipe
@JD_Dillon
@JD_Dillon
@JD_Dillon
Pull
Informal
Utility
Personal Accountability
Moment of Need
Defined Impact
Pexels@JD_Dillon
Pexels@JD_Dillon
How do we bridge the gap between real-world learning + workplace learning?
@JD_Dillon
And take advantage of our real capabilities …
Pexels@JD_Dillon
We must begin our evolution by establishing a solid foundation for
workplace learning …
Pexels@JD_Dillon
Shared Knowledge
Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
@JD_Dillon
Pexels@JD_Dillon
The best information in your organization is trapped in the minds of the people who do the work.
Philip Emmanuele@JD_Dillon
@JD_Dillon
iStock
Meaningful
Relevant
Scalable
Reusable
Timely
@JD_Dillon
AnalyticalSci.com@JD_Dillon
How do we enable a persistent culture of shared knowledge?
Pexels@JD_Dillon
It starts with a mindset shift …
a2ua.com@JD_Dillon
Eliminate our Perfection Mentality
NBC@JD_Dillon
Provide Simple Chances to Share
Disney@JD_Dillon
Enable Bragging
Pexels@JD_Dillon
Prioritize Helping
Pexels@JD_Dillon
Celebrate Sharing
Rolls Scaffold@JD_Dillon
Provide Structure When Necessary
@JD_Dillon
Invite Contributions from Everywhere
But what if …
@JD_Dillon
Pexels@JD_Dillon
They don’t have our SKILLS …
Pexels@JD_Dillon
They don’t know what EVERYONE needs …
Pexels@JD_Dillon
They do SCARY THINGS …
Wikimedia@JD_Dillon
They share TOO MUCH …
Pexels@JD_Dillon
The stuff they share isn’t APPROVED …
Pexels@JD_Dillon
What does workplace knowledge sharing look like in the REAL WORLD?
§ Searchable knowledge repositories (ex: wikis)
§ Social performance support (ex: community management within enterprise social networks)
§ Open discussion forums
§ Gamified social networks
§ Project blogs
§ Subject matter expert webinar recordings
§ Question/answer knowledge sharing videos
§ Discussion-focused webshows
@JD_Dillon Proprietary examples removed from shared presentation.
EXAMPLE CONCEPTS
YouTube@JD_Dillon
Respect contraband
Value utility over form
Find + enable the willing
Leverage our partners
Select enabled technology
Skill up on curation
Start small | Think BIG
GET OUT OF THE WAY!!!@JD_Dillon
“What shared knowledge is already available?”
@JD_Dillon
Respond to every valid training request by asking …
… and proceed from there.
Pexels@JD_Dillon
Escape the traditional L&D bubble ...
Characters property of Warner Brothers … Pexels@JD_Dillon
… and enable your greatest knowledge assets: your people.
www.slideshare.net/JDDillon
Shared Knowledge Thought Leaders
Jane Hart Jane Bozarth John Stepper Con Sotidis
@JD_Dillon
USERSTransform
CONTRIBUTORSinto
@JD_Dillon
October 7, 2016
HR & Training Professionals Conference
