Transform Organisational Culture - Defining, Communicating and Measuring Core Values
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Learning & Organisational Development Transform Organisational Culture - Defining, Communicating and Measuring Core Values Sangeeth Ibrahim AVP - Head of Learning and Career Development Sharjah Islamic Bank - See more at:
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By taking part in this inspiring session, you will understand the relevance of organisational core values and their significance in creating the appropriate organisational culture that supports its vision and mission. You will lean best practices in identifying core values by involving all key stakeholders including experienced associates, senior managers, top performers and new comers. You will also learn best practices and trends in communicating your core values to all relevant stakeholders. You will be able to measure values’ impact on your business and make necessary changes, if required to the approaches deployed. Sangeeth Ibrahim, AVP - Head of Learning and Career Development, Sharjah Islamic Bank
Transcript of Transform Organisational Culture - Defining, Communicating and Measuring Core Values
Learning & Organisational Development Transform Organisational Culture - Defining, Communicating and Measuring Core Values
Sangeeth Ibrahim AVP - Head of Learning and Career Development Sharjah Islamic Bank - See more at:
• Back Biting
• Unhealthy Competition
• Un fairness
• Rude
• No Support
• No Integrity
• No Courtesy
• Ruthless
• Supporting
• Family Environment
• Fair
• Polite
• Nurturing
• Principled
• Serving
• Flexible
Our Core Values
• Fairness
• Initiative
• Reciprocity
• Simplicity
• Trust
The Process
• 20 Managers • Awareness Meetings- What are Core Values • Reviewing emails from the CEO and Senior Management for themes • Reviewing the sponsorships made by SIB for themes • Reviewing the legends and stories heard in SIB
– Interviewing Senior associates who have worked in SIB for more than 15 years
– Interviewing Top performers – Interviewing New Comers
• Translating their responses to Values with examples • Having a consolidation meeting to describe values • Final review and submission to the Management- The values and
descriptions were refined by the Business Excellence Team and submitted to the Management for Ranking
The Process
• Interview Questions For Experienced Staff/Top Performers – What is unique about working here?
– What is it that our competitors may do, but we will never do?
– What is rewarded here?
– What is punished here?
– How do/should we treat people (Customers, Staff, Society)
– Who is a Role Model associate at SIB
The Process
• Interview Questions For New Comers
– What was your first impressions about SIB?
– What are three things that you like about the bank?
– What is unique about working here?
– How do/should we treat people (Customers, Staff, Society)
– What should be your qualities to become a winner at SIB
Crisis- Associates Sharia- Card, Court Cases, Restructuring, auditing
The ill child
Social Responsibility- The Office Boy, cancer, blind n handicapped 40 Million
Creativity- Conversion, Sukuk, first Islamic Card, Process Improvements
O Budget and maximum training programs
Long serving staff
Values to Culture
• Best Practices ideas and implementation Competition
• Induction Trainings
• ePMS
• The Qissa
• Daily Quotes
