Transform: global positioning, Helen Atkinson
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Transcript of Transform: global positioning, Helen Atkinson
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www.pwc.com
A journey inprogress
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PwC
Agenda
1. Why change
2. Change what
3. Change how
4. Story so far
5. What next
6. Questions
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PwC
1. Why changeThe business context
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PwC
Why change? - part of a business agenda
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Permission
Long journey
Consensus
Focus
Twists and turns
Context Outcome
Changing operating environment
New business strategy
Measurement catalyst
Fresh insights
Leadership appetite
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PwC
Brand to do what?
Recommendation
Usage
Awareness
Consideration
Our brand must workharder for the business
• Relevance (outside-in view)
• Consistency (internal issue)
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PwC 6
Identityhow we presentourselves
Experiencewhat it’s like to
work with us
what we’regood at
Capabilitieshow we behave
Culture
Core of brandWhat we stand for
What is brand?
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7PwC
2. Change what
PwC
Positioning and expression
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PwC 8
Identityhow we presentourselves
Experiencewhat it’s like to
work with us
what we’regood at
Capabilitieshow we behave
Culture
Buildingrelationships
creatingvalue
Brand what?
Expression
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PwC
Planned migration
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From To
Messaging “Monetisation of online music” “Making music pay”
How we presentourselves
Many firms One brand
How we lookand feel
Institutional, cold More approachable, warmer
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PwC
Logo designed as a utility for messaging
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PwC
Logo designed as a utility for messaging
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Who we areOne networkOne brand
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PwC
Logo designed as a utility for messaging
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Who we areOne networkOne brand
What we doBuild relationshipsTo create value
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PwC
Enabling consistency, yet flexibility
13Global Board: Brand Discussion
PricewaterhouseCoopers Slide 13
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3. Change how
PwC
Implementation approach
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PwC
Two programmes to drive implementation
Brand impact for communications (BIC)
Brand impact for business (BIB)
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PwC
Tools built by cross-territory work teams
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StationeryLead:US
Exhibitions,events ,sponsorship
Lead:RussiaIntranet/
portalsLead:
Global
RecruitmentLead:
Global / UK
AdvertisingLead:
Australia
Merchandise& gifts
Lead:HK/CHINA
ProposalsLead:
Global
Online/webLead:
US / UK
Signage &environments
Lead:UK
Publications /thought leadership
Lead:Global
Core content work teams
Desktop AppsLead:
Global AdvisoryLead:Global / UK
Visualidentity
Lead:Global
Verbalidentity
Lead:Global
TSPengagement
Lead:GlobalTax M&C
Training
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PwC
Brand promise - building relationshipscreating value
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• Outlines business rationale driving PwC brandchange and explains the promise.
• Contains elevator speech, key external andinternal messages, how to use our name andcommunication style.
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PwC
September 2010 - Brand in a box
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22, 500users
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PwC
Global internal engagement – brand starter
19Brand Update
Microsite45,000 uniquevisits
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Brand helpline
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PwC
Brand training - a blended approach
Workshops
Help desk
E-learning
Train the Trainer
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1. Understanding our brand
2. Talking in the new brand style
3. Writing in the new brand style
4. Designing with our visual identity
5. Creating proposals in the new brand
6. Creating thought leadership
7. Creating impactful presentations
8. Executive briefing
Modules
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4. Story so far
PwC
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PwC
139 territory sites now visually consistent
24Dec 2010
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PwC
Our brand site
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PwC
Brand gallery –a showcase for good practice
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PwC
Quick guide
27PwC
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PwC
Signage – Territory support service
• Global support service to helpterritories understand and implementthe signage kit.
•Includes planning and cost estimates,manufacture and installation as wellas maintenance.
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PwC
5. What next
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PwC
Things on the to-do list
• Extending training to client-service and business leaders
• Implementation of governance system
• Sharing more internal success stories
• More business value-propositions and delivery
• Embedding in Human Capital
• Brand certification
• etc
• etc
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