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What are Organizations?What are Organizations?

Groups of people who work

interdependently toward some purpose

Structured patterns of interaction

Coordinated tasks

Work toward some purpose

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Organizational

BehaviorResearch

Understand

organizational

events

Predict

organizational

events

Influence

organizational

events

Why Study Organizational Behavior

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Transparency 1.3

Trends: Globalization

Global companies:

Extend their activities to other parts of the world

actively participate in other markets

compete against firms in other countries

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Trends: Globalization Implications

Implications of globalization:

New organizational structures

Different forms of communication

More competition, change, mergers,downsizing, stress

Need more sensitivity to cultural differences

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Transparency 1.5

Trends: Changing Workforce

Primary and secondary diversity

More women in workforce and professions

Different needs ofGen-X, Gen-Y, and baby-boomers

Diversity has advantages, but firms need toadjust through:

cultural awareness

family-friendly

empowerment

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Trends: Employment Relationship

Employability

employees perform many tasks, not a specific job

Contingent work

no explicit or implicit contract for long-termemployment

Telecommuting

working from home, usually with a computerconnection to the office

Virtual teams

operate across space, time, and organizationalboundaries; mainly communicate through electronictechnologies

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Trends: Information Technology

Affects how employees interact Virtual teams

Telecommuting

Affects how organizations are configured Network structures -- alliance of several

organizations

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Transparency 1.8

Trends: Values and Ethics

Values Stable, long-lasting beliefs about what is important

personal, cultural, organizational, professional

Importance of valuesa. Globalization -- more awareness of different valuesb. Values replacing command-and-controlc. More emphasis on ethical business conduct

Ethics Moral principles/values -- determines whether actions

are right/wrong and outcomes are good/bad

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Knowledge Management Defined

Any structured activity that

improves an organizations

capacity to acquire, share, and

use knowledge for its survival

and success

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Intellectual Capital

Human capital

Knowledge that employees possessand generate

Structural capital

Knowledge captured in systems andstructures

Relationship capital Value derived from satisfied customers,

reliable suppliers, and others

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Knowledge Management Processes

Knowledge acquisitionGrafting

Learning

Experimentation

Knowledge sharing Communication

Communities of practice

Knowledge use Awareness

Freedom to apply knowledge

AP/Wide World

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Organizational Memory

The storage and preservation ofintellectual capital

Retain intellectual capital by: Keeping knowledgeable employees

Transferring knowledge to others

Transferring human capital to structural

capital