Training Today March-May 2011

training today cci march/may 2011 1

In this edition:

MANAGEMENT TRANSITIONSPrepare to promote and retain

www.ccibusinesstraining.com march — may 2011

training today

CCI’s Business Training Directory www.ccibusinesstraining.com

Your essential training and

development resourceBetter people Better teams

Better business

78 COURSESINSIDE

www.ccibusinesstraining.com


http://www.cciwa.com

2 training today cci march/may 2011

What’s inside ...

Welcome to the second edition of Training Today, CCI’s industry-responsive training and development directory, distributed every two months to thousands of CCI clientele.

Our feature story in this edition focuses on frontline

management and the importance of good preparation in

ensuring a successful transition from peer to supervisor.

At CCI Business Training Services we have adopted a

modularised approach to our Frontline Management programs to

suit your busy schedule, and currently deliver at a Certificate IV

and Diploma level. I encourage you to talk to our helpful staff to

ensure the best possible fit for your employees.

CCI also offers professional development solutions for

those employees who are transitioning upwards from existing

management roles to an executive level. To support this initiative,

CCI has signed a memorandum of understanding with Murdoch University’s Executive Education Centre which entitles CCI

members who register for any Open Enrolment programs to

receive a 20 percent discount. This is another example of CCI

making it easier to do business by ensuring our members have

Making the transition access to a full range of professional development programs.

As you read through Training Today you will note the

extended offerings for 2011 in the areas of Human Resources

and Employee Relations (12 new courses), Health, Safety and

Environment (eight new courses), Supervision and Frontline

Management (nine new courses) and Personal Development and

Professional Skills (four new courses). I encourage you to visit our

website at www.ccibusinesstraining.com and peruse the full

course program outlines available in PDF to download for your

convenience.

Jacqueline DoddManagerBusiness Training Services

Feature: Prepare to promote and retain: transitioning from peer to superviory management 3

Supervision and Frontline Management 4 Acquire the relevant knowledge, skills and attitude to demonstrate effective workplace leadership

Personal Development and Professional Skills 6 Attain knowledge for both personal development and career advancement

International Trade 9 Develop your skills in international trade management

Health, Safety and Environment 10 Raise awareness and educate your employees on a wide range of issues

Human Resources and Employee Relations 12 Keep up with the changing legislative nature of the work environment

http://www.ccibusinesstraining.com

http://www.cciwa.com


Jan O’Halloran has over 20 years experience working in the field of supervisory and leadership development.

This includes periods where

she has undertaken a variety

of management roles herself

to ensure that her training is

reinforced by the credibility of

experience. Her experience

crosses the public, private and not for profit sectors.

Jan is currently undertaking a Masters in Business

Leadership and holds a Graduate Diploma in Business,

Diploma of Management, a Certificate IV in TAE and

possesses Advanced Facilitation Skills.

CCI’s Frontline Management program (see pages 4

and 8 of this edition) is facilitated by Jan and participants

can select to undertake either a Certificate IV in Frontline

Management or Diploma in Management.

Prepare to promote and retainby Jan O’Halloran

The move to a management role can be an exciting challenge, largely because it may signify the start of a steady climb up the corporate ladder.

If you are expecting or considering a career move into

management, transitioning into the supervisory functions of these

roles may also mean a shift in your relationships with colleagues,

especially those who will report to you.

Your success in taking on a supervisory or management

role will often depend on how well you can build positive

working relationships with your direct reports while maintaining

a clear view of your role as a manager on the frontline of your

organisation.

Support from a trusted mentor or professional development

via a formal training program in the lead up to and during the early

stages of your move can make a big difference to the length of

time it takes you to adjust and succeed in your new role.

There are likely many individuals within your firm who

have also had to navigate new relationships with co-workers

after moving into management roles – speak to them about

challenges they’ve faced and how they overcame them.

In preparing for transition from a peer to a supervisory

management position, considering the following four areas will be

a very good start:

1. Where will your focus lie?Rather than concentrating on the quality of your own

work and productivity levels, you will be responsible for

the performance of others. Delegation, performance

management and ‘big-picture’ thinking are essential skills for

supervisory success.

2. How will you communicate?Good communication skills are crucial for effective

staff supervision and you must maintain open lines of

communication with your employees. This means that

listening is an essential and often time-consuming function of

any supervisory position.

3. How will you relate to your co-workers?Changing from employee to supervisor is hard going. Some

of your co-workers could feel that they deserved the position

more than you and others may be less open with you now

that you are ‘the boss’.

4. How will you set professional boundaries? Understanding the everyday responsibilities of your new

position is the easy part... the subtleties of your role are often

much harder to gauge. For example, is it still appropriate for

you to go out with the team after work? Should you enter the

team’s footy-tipping competition? Are you allowed to joke with

colleagues like you’ve always done? Although there are no

universal answers to questions like these, one thing is clear

– you will need to set new boundaries as a supervisor.

Becoming a frontline manager is a big step on your path

to career advancement – it’s important you don’t let a poorly

executed transition derail your progress.

By setting boundaries, communicating with your team,

seeking out appropriate development opportunities and sourcing

guidance from others who’ve been there before, you’ll ensure

your move from peer to supervisor is a successful one.


Supervision and Frontline ManagementWith a range of flexible units to choose across many industry sectors, you can target your training to the areas you need the most to develop an effective, functioning and performance-focused team.

Gain the skills, the knowledge, the approach and the qualifications to become an A1 leader at work.

Supervision and Frontline Management Fe

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Introduction to Supervision and Management - Part 1

8-9 21-22 9-10 20-21 5-6 8-9 13-14 4-5 3-4 2 840 960

Introduction to Supervision and Management - Part 2

1-2 18-19 23-24 27-28 25-26 17-18 20-21 18-19 15-16 2 840 960

Budgeting and Planning 17 24 13 20 1 550 645

How to Build a Business Case 16 12 24 17 1 550 645

Finance for Non-Finance Managers 13 & 4 17&18 26&27 2 995 1250

Managing Successful Programs - Foundation

12-14 8-10 3 1885 2085

Managing Successful Programs - Practitioner Training

15&18 11&14 2 1175 1295

Managing Successful Programs - Foundation and Practitioner Training Package

12-18 8-14 5 2690 2940

Leading in a Team Environment 9-10 5-6 2 880 960

Aligning People and Performance

14-15 14-15 11-12 2 880 960

Maintaining Your Customer Relationships

10 7 10 1 490 620

Quality Outcomes 6 10 1 1 490 620

Recruitment, Selection and Induction (How to meet your operational requirements)

14 9 24 1 490 620

Managing Difficult Customers 11 8 5 30 1 470 620

Certificate IV in Frontline Management

starts 9 starts 5 5 3,650 4,220

Diploma of Management starts 9 starts 5 7 3,780 4,560

New Course

Nationally Recognised Training

For further information on any of the above courses, please visit www.ccibusinesstraining.com



In Focus

Finance for Non Finance Managers

Do you have financial responsibilities but no formal background in accounting? Do you appreciate that your career opportunities will increase with a greater understanding of financial management? Are you a member of a Board who receives monthly financial reports?

This is a practical workshop covering finance basics in an engaging way. You will return to your workplace armed with greater confidence in your knowledge of financial management.

The objective of this workshop is to provide insight into accounting and financial management in a practical manner so participants can apply their knowledge back in the workplace from day one. Participants will come away with an understanding of the fundamentals to enable them to manage their role more effectively.

Recruitment, Selection and Induction

People are the greatest asset to any business, but finding the right person for the job is not always easy. This course aims to equip participants with the skills to successfully recruit and bring the right people onboard to achieve business outcomes.

This program is designed for Team Leaders, Supervisors or Managers who are currently supervising others or progressing toward a role where they are required to recruit staff to meet operational requirements. It is particularly appropriate for those with operational or technical backgrounds who now find they are managing

others.

Introduction to Supervision and Management – Part I

Making the transition to manager or supervisor means dealing with new responsibilities and relationships. Additional training and support during this transition can help reduce stress, increase confidence and facilitate better performance.

This program provides an excellent overview and introduction to the basic management skills required of new managers and supervisors. You will also develop skills to tackle problems to meet individual and organisational needs.

This course will benefit newly appointed managers or supervisors – particularly those without prior formal training.

Supervision and Frontline Management

Quality Outcomes

Establishing and maintaining a safe work environment is the responsibility of all employees with increased responsibility for those people in management/supervisory roles.

This program is designed for Team Leaders, Supervisors or Managers with responsibility for the performance of a team and its outcomes, or individuals who are shortly to move into a role managing the health and safety of others in the workplace. It is particularly appropriate for those with operational or technical backgrounds who now find they are managing others.

Note: This course links to the Certificate IV in Frontline Management or Diploma of Management.

Book now to secure your place: www.ccibusinesstraining.com, contact CCI Business Training Services on 9365 7500 or email [email protected]


mailto:[email protected]


Personal Development and Professional SkillsOpen your eyes to new skills and knowledge that will help you take charge of your personal and professional priorities. Whether you want to identify opportunities for improvement, manage your work habits better or set your own goals, plans and performance targets, CCI has a range of courses to help you maintain and develop your professional direction.

Gain the skills, the knowledge, the approach and the qualifications to set a course for your future.

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Telephone Techniques 10 20 8 1 470 620

Selling and Marketing - The Essentials 1 3 1 470 620

Effective Business Writing Skills 17 11 12 1 470 620

Speaking from Strength 4 9 15 8 1 470 620

9 Steps to Great Presentations 1 5 10 16 9 1 470 620

Effective Minute Taking 18 6 26 22 1/2 325 375

Introduction to Bookkeeping 9 6 9 5 1 550 645

Introduction to Project Management 28 21 1 16 1 550 645

Workplace Etiquette 9 1 11 1 470 620

Assertiveness in the Workplace 7 8 2 10 6 1 470 620

Communicating for Success 11 3 12 12 1 470 620

Dealing With Difficult People 29 16 15 24 1 470 620

Conflict Resolution 30 4 7 1 470 620

Time and Stress Management 14 19 13 8 7 1 470 620

Core Skills for the Frontline 2 16 20 26 1/2 350 425

Effective Influencing Skills 13 14 21 1 470 620

Prince2 Project Method – Foundation Training

15-17 5-7 28-30 13-15 15-17 3 1,779 1,979

Prince2 Project Method – Practitioner Training

18-21 8-11 1-4 16-19 18-19 2 1,175 1,295

Prince2 Project Method – Foundation and Practitioner Training Package

15-21 5-11 28-4 13-19 15-19 5 2,595 2,845

New Course




In Focus

9 Steps to Great Presentations

Whether you present staff training, sales pitches or conference keynotes, you’ll need a plan and structure to create your presentation. This one-day course is the perfect partner to ‘Speaking for Strength’, but also stands alone.

A presentation that is well organised from the start adds to your confidence and maximises your power to achieve planned outcomes. This highly interactive course encourages participants to bring along a current or future presentation opportunity to work on directly during the day.

This course will help anyone who delivers information at work or in their private life. Every aspect of this course can be applied immediately – whether a 15-minute staff meeting or a full day conference presentation.

Introduction to Project Management

Many organisations rely on a constant flow of projects for their survival, and projects often provide the only means for organisations to deliver change, by solving problems or seizing opportunities to achieve strategic objectives.

Projects are special. They’re finite, unique, risky, they involve temporary teams and focus on specific results that bring about change. Consequently, they need a special management approach – project management.

Project management is a core business process in all organisations and this course provides practical, interactive, hands-on instruction on using several project management tools you can use in the workplace.

Personal Development and Professional Skills

Time and Stress Management

Finding time for everything we need to do is one of the biggest challenges in the modern workplace. Lack of time can lead to excessive stress, which in turn leads to less effective work practices.

This workshop covers new techniques to help you improve your performance and reduce your stress by allowing you to manage your time more effectively.

This program explains effective time management techniques to help you understand how time-related stress reduces productivity, and provides practical strategies for reducing stress and its negative impact.

This course will benefit anyone with competing priorities or who works in deadline-driven or stressful environments.

Workplace Etiquette

We only get one chance to make a first impression, and while behavioural norms we learned as children are timeless, our repertoire of good manners never anticipated email, mobile phones, social networking – or any of the 21st century workplace’s indispensable tools.

This distinctive half-day workshop helps you create a favourable impression in today’s workplace by challenging you to think critically about how to put your best foot forward in any situation. Workplace etiquette covers new communications channels and tools that are now ubiquitous, as well as providing a refresher on some of the basics.

This workshop will benefit managers, customer-facing staff and anyone seeking competitive advantages that go hand-in-hand with confident and courteous presentation.





Are you interested in completing a Certificate IV or Diploma in

Management?

CCI Frontline Management Program

The CCI Frontline Management Program will help participants to develop

new skills and techniques to apply to a supervisory role or the transition

to management.

Whether participants want to complete an individual module to strengthen

a particular skill or undertake the full Certificate IV in Frontline Management

or a Diploma of Management, the CCI Frontline Management Program

takes a modularised approach to suit your busy schedule.

Modules available are:

• Leading in a team environment

• Aligning people and performance

• Recruitment, selection and induction to meet operational requirements

• Maintaining your customer relationships

• Quality outcomes

Make sure your employees have the right skills. Contact CCI Business Training Services to discuss suitable learning and development programs for your business.

CCI Business Training Services Phone (08) 9365 7500, email [email protected] or visit www.ccibusinesstraining.com

www.cciwa.com




International TradeGlobal operations are more common today than ever before and having the right mix of strategic planning, regulatory knowledge and management skills are essential to maintain compliance and peak efficiency. Having a handle on the details while keeping a big-picture perspective will give you the confidence to analyse information, assess situations and use your judgement in a range of contexts.

Gain the skills, the knowledge, the approach and the qualifications to put your international gateway on the map.

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Export Procedures 21-22 22-23 19-20 2 880 960

Import Procedures 17-18 14-15 2 880 960

International Trade Law and Intellectual Property

14 18 17 1 490 620

Understanding Documentary Credits 18 17 29 1 490 620


International Trade Law and Intellectual Property

International Trade Law is all about the management of risk and enforceability of rights.

The areas of law that make up international trade law are essential tools in the armoury of exporters and importers and familiarity with the concepts will allow traders to negotiate with confidence.

This one-day course provides an overview of concepts, terminology and a bridge between novice exporting/importing and confident international trade. The workshop covers transit and credit insurance, international commercial disputes and pointers to resolve or avoid.

Import Procedures

Correct importing procedures are vital for timely and assured delivery and to build supplier relationships. Mistakes can be costly!

It doesn’t matter whether you outsource or perform this function in-house, you’ll need the skills to manage this important area of international trade.

This two-day course considers many opportunities to profit through importing and will equip current and prospective importers with no-nonsense solutions and the latest in practical training to manage a successful importing venture.

International Trade


CCI - Australian Institute of Export Alliance

CCI is partnering with the Australian Institute of Export to provide business professionals in Western Australia with quality international trade programs. These practical programs will assist you and your team to develop your skills in international trade management, covering both exporting and importing procedures as well as documentation, finance and payments.

Are you interested in completing a Certificate IV or Diploma in

Management?

CCI Frontline Management Program

The CCI Frontline Management Program will help participants to develop

new skills and techniques to apply to a supervisory role or the transition

to management.

Whether participants want to complete an individual module to strengthen

a particular skill or undertake the full Certificate IV in Frontline Management

or a Diploma of Management, the CCI Frontline Management Program

takes a modularised approach to suit your busy schedule.

Modules available are:

• Leading in a team environment

• Aligning people and performance

• Recruitment, selection and induction to meet operational requirements

• Maintaining your customer relationships

• Quality outcomes

Make sure your employees have the right skills. Contact CCI Business Training Services to discuss suitable learning and development programs for your business.

CCI Business Training Services Phone (08) 9365 7500, email [email protected] or visit www.ccibusinesstraining.com





Health, Safety and EnvironmentEffectively and safely managing your workforce can be a bit of a minefield so you’ll need to work smart to stay on top of your responsibilities. Having a well equipped ‘toolbox’ of proven strategies and planning methods will help you stay ahead of market trends, achieve your goals and meet your organisational objectives.

Gain the skills, the knowledge, the approach and the qualifications to stay ahead of the game at work.

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Introduction to Occupational Safety and Health

23 7 5 1 1 490 620

Managing Occupational Safety and Health 7-9 18-20 27-29 14-16 28-30 3 990 1,150

Occupational Safety and Health Representatives’ Training

21-25 28-1 11-15 2-6 20-24 25-29 22-26 5-9 10-14 21-25 5-9 5 1,050 1,200

Occupational Safety and Health Representatives’ Refresher

28 10 4 1 490 620

Role of the Safety Committee 8 11 10 1 490 620

Occupational Safety and Health Legislation

11 12 1 490 620

Manual Handling 10 16 12 6 1/2 385 435

Job Safety Analysis, Risk Assessment and Accident Investigation

4 15 2 1 490 620

Effective OSH Consultation and Dispute Resolution

5 25 7 1/2 385 435

Safety Essentials for Small Business 9 30 1 1/2 385 435

Workers’ Compensation Essentials for Small Business

16 23 2 1/2 385 435

Developing and Implementing a OSH Management System

28-2 13-15 19-21 14-16 3 1,500 1,700

Understanding the Impact of Harmonised OSH Laws

4 16 20 2 14 13 1/2 385 435

Working Safely with Hazardous Substances in the Workplace

10 13 10 1 490 620

Developing and Running Effective Safety Inductions

21 11 14 1/2 385 435

How to Effectively Enforce Safety Policies in the Workplace

11 1 16 21 1/2 385 435

Executive Boardroom Briefing - OSH Harmonisation

22 23 26 20 23 2 hrs 350 425

Worker’s Compensation: How to Maxmise Control and Minimise Cost

7-8 17-18 2 880 960

New Course




In Focus

Developing and Running Effective Safety Inductions

Employers must provide the right information, instruction, training and supervision for employees to make the workplace safe. A good induction program is critical in establishing a robust safety culture within your organisation and will help you to meet your duty of care.

This course provides practical information to improve your skills, help you develop a good induction program and effectively run safety inductions at your workplace.

This workshop will benefit those needing to understand how to develop workplace safety inductions including business managers, supervisors, team leaders, safety representatives, committee members and coordinators, and anyone with OSH training responsibilities.

Effective OSH Consultation and Dispute Resolution

Employers are obliged to consult employees and OSH representatives on workplace safety and health issues.

Effective consultation includes communication, information exchange and structured processes for managing disputes and complex issues. Participants will look at legal provisions related to consultation, dispute resolution and provisional improvement notices.

This program covers practical implementation of robust consultation, issue resolution and OSH representative functions at work, and will benefit business managers, supervisors, team leaders, safety representatives, safety committee members, safety coordinators and operational

staff. Note: Includes Provisional Improvement Notices Refresher for Safety Representatives.

Health, Safety and Environment

How to Effectively Enforce Safety Policies in the Workplace

Developing, implementing and maintaining effective safety management systems requires a significant investment of business resource.

Businesses rely on these systems to meet compliance requirements and make enforceable decisions, but unfortunately, overlaps between safety and employee performance management issues can occur. Even though an employee may fail to follow safety policies and procedures, businesses can find that their safety standards are not upheld when disciplinary actions are examined.

This workshop provides a complete picture of how the OSH and ER systems must work together to protect businesses from unfair treatment claims.

Safety Essentials for Small Business

When considering your obligations as a small business operator or employer, you need to be aware of the essential steps to effectively manage safety in your workplace.

This course will provide owners, managers and employees in small business organisations with the knowledge and practical advice to understand their legal requirements. It will cover practical tips for managing the various aspects of occupational safety and health management within a small business workplace.

This program is appropriate for small business managers, supervisors, and their employees.





Human Resources and Employee RelationsManaging your human resources effectively is critical to sustaining a productive workplace. In a smaller organisation you’ll need to keep up to speed across a wide range of procedures and requirements, while a large enterprise might expect detailed knowledge of specific business functions.

Gain the skills, knowledge and the approach to manage your workforce for better productivity.

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Employment Law Fundamentals 10 12 18 30 1 490 620

Employment Law for Payroll Professionals 18 24 9 1 490 620

Understanding your Awards and Agreements

3 12 12 10 1 490 620

Advanced Recruitment and Interviewing

3 25 31 1 490 620

How to Conduct a good Counselling and Discipline Meeting

20 29 25 1/2 385 435

Introduction to Termination of Employment for Small Business

19 28 24 1 490 620

A Manager’s Guide to Disciplining and Terminating Employees

7 28 8 20 1/2 385 435

Contracts of Employment: Getting it Right

2 19 23 18 1 490 620

Managing Sick Leave in the Workplace 25 22 7 1 490 620

Workplace Investigations 31 19 5 1/2 385 435

Avoiding Adverse Action Claims 17 29 1 24 1/2 385 435

Understanding the National Employment Standards

7 31 1/2 385 435

Understanding Enterprise Agreements under the Fair Work Act

28 5 21 26 1 490 620

Negoiating Enterprise Agreements 29 6 22 27 1/2 385 435

Introduction to the Fair Work Act 11 19 27 1 490 620

Introduction to Employee Entitlements for Small Business

26 6 28 1/2 325 375


13 4 18 1/2 325 375

Effective HR Policies (Draft, Implement and Enforce)

15 15 9 1/2 385 435

Managing Employee Social Media Use in the Workplace

20 29 1/2 385 435

Workplace Relations Compliance for the HR Manager

4 17 23 1 635 750

New Course




In Focus

Human Resources and Employee Relations



Did you know that Small Businesses are no longer exempt from Unfair Dismissal Laws? Can you terminate an employee who doesn’t show up for work? Do you need to give three warnings before dismissing? Can a casual employee make an unfair dismissal claim?

The laws relating to termination have changed and the compensation paid to employees who are terminated unfairly can be significant.

This half-day program is aimed at all small business owners and managers and will help identify the risks associated with termination and the correct procedures to follow when terminating employees.

Managing Employee Social Media Use in the Workplace

Social media use by employees at work can be a productivity black hole, but online activities outside of work can be even more problematic for employers.

Disgruntled or thoughtless employees can damage a business reputation in a single inappropriate ‘tweet’, bully a co-worker on Facebook, or inadvertently release sensitive or confidential information and many employers struggle to manage their employees’ use of social media.

This workshop will help identify possible risks associated with employee social media use, offer strategies to appropriately manage these issues, and review the current case law and factors taken into account by Fair Work Australia.

Managing Sick Leave in the Workplace

Employers manage a range of issues relating to sick leave from legitimate long-term illnesses to the frustration of dealing with an employee who is always ‘sick’ on Mondays.

The Direct Health Solutions 2008 Australian survey reported unplanned absences from the workplace cost Australian business approximately $26 Billion per year in lost productivity.

It can be very difficult balancing the needs of the business with the rights of the employee while ensuring compliance with many legal requirements, but appropriate management can minimise these costs.

The session identifies underlying issues that lead to absenteeism, legal requirements and risks associated with managing sick or absent employees, and explains practical steps to improve attendance.

Workplace Relations Compliance for the HR Manager

HR Managers take on many key roles, often including responsibility for ensuring their organisation complies with workplace relations laws.

Compliance mitigates the risk of fines and payouts for compensation, and also lessens the likelihood of poor media attention and employee mistrust. Unfortunately, workplace relations laws are complicated and constantly change.

This program gives comprehensive consideration to key sections of the Fair Work Act 2009, along with strategies to assist in compliance. Participants work through real-life cases and employer undertakings involving underpayments and breaches of the Fair Work Act 2009.




An initiative of the Chamber of Commerce and Industry of Western Australia (Inc)

0201

The Industrial Training Institute (ITI) provides quality training to the electrical and mechanical trades within some of WA’s largest resource projects.

ITI offers flexible, industry focused training programs delivered in blocks by a qualified team in modern facilities. We tailor training specifically to your needs and deliver it in small groups to ensure you get a highly competent and skilled workforce.

Whether it’s for one person or an entire workforce, the ITI team can design a training program to suit your business.

• NEW Cert IV Inlec Apprenticeship

• CertIIIinElectrical&MechanicalEngineering

• CertIV-Engineering(Instrumentation)

• CertIVEngineering(FluidPower)

• CertIVEngineering(Maintenance)

• PreCapstone

• BasicMachining

• BasicHydraulics

• BasicWelding

• InstrumentationRefresherCourses

• RecognitionofPriorLearning

• TradeSkillsTests

• LearningAssessmentStrategies

If you need to up-skill your employees in the electrical or mechanical trades in 2011 contact the Industrial Training Institute on (08) 9437 0100 or visit www.cciwa.com/iti/ for more information.

You might not know us but you do know our cl ients.

www.cciwa.com

www.cciwa.com/iti/

CCI Business ContactsMembership EnquiriesPhone: (08) 9365 7455 1300 4 CCIWA (1300 4 22492)Email: [email protected]

Employee Relations Advice CentrePhone: (08) 9365 7660 Email: [email protected]

CCI Business Training ServicesPhone: (08) 9365 7500 Email: [email protected]

Apprenticeships AustraliaUnit 3/4 Welcome Road, Karratha WA 6714Phone: (08) 9144 2140 Email: [email protected]

41 Hope Valley Road, Naval Base 6165Phone: (08) 9437 0111 Email: [email protected]

77a Hannan Street, Kalgoorlie WA 6430Phone: (08) 9091 3249 Email: [email protected]

Industrial Training Institute41 Hope Valley Road, Naval Base WA 6165Phone: (08) 9437 0100 Email: [email protected]

CCI Apprenticeship SolutionsPhone: (08) 9365 7400 1800 224 224Email: [email protected]

AdvocacyPhone: (08) 9365 7508 Email: [email protected]

International Trade ServicesPhone: 1300 4 CCIWA (1300 4 22492) Email: [email protected]

Advertising and SponsorshipPhone: (08) 9365 7691 Email: [email protected]

Occupational Safety and HealthPhone: 1300 4 CCIWA (1300 4 22492)Email: [email protected]

EconomicsPhone: 1300 4 CCIWA (1300 4 22492)Email: [email protected]

EventsPhone: (08) 9365 7500 Email: [email protected]

Industry Capability Network WAPhone: (08) 9365 7623 Email: [email protected]

Resources and Energy Project ServicesPhone: (08) 9365 7619 Email: [email protected]

External RelationsPhone: (08) 9365 7727 Email: [email protected]

Retail Traders’ AssociationPhone: 1300 4 CCIWA (1300 4 22492)Email: [email protected]

WA Small Enterprise NetworkPhone: (08) 9365 7455 1300 4 CCIWA (1300 4 22492)Email: [email protected]

Migration Services (MARN 0318589)Phone: 1300 4 CCIWA (1300 4 22492)Email: [email protected]

OSH Harmonisation We can help you navigate the new legislation

A new harmonised system of Occupational Safety and Health (OSH) laws around Australia will impact directly on businesses in WA. In preparation for these new laws, CCI has developed workshops and boardroom briefings to help you navigate the new legislation and continue to meet your obligations.

Understanding the Impact of Harmonised OSH Laws Workshop

This practical half day workshop is designed for people with responsibilities for coordinating and managing OSH in their workplace. The workshop will cover provisions in the legislation which are likely to require the most attention. A change management plan will be developed during the workshop for each participant to take back to their workplace.

Dates: 16 March 2011 20 April 2011 2 May 2011

Member: $385Non-member: $435

Executive Boardroom Briefings

These 2-hour briefings are presented by Safe Work Australia Council industry representative and CCI Safety and Social Policy Manager Anne Bellamy and are designed to address the needs of business owners, company executives and senior managers in understanding the new legislative provisions.

Dates: 23 March 2011 26 May 2011

Member: $350Non-member: $425

For further information, future dates or to secure your place: visit www.ccibusinesstraining.com, contact CCI Business Training Services on 9365 7500 or email [email protected].


An initiative of the Chamber of Commerce and Industry of Western Australia (Inc)

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The Industrial Training Institute (ITI) provides quality training to the electrical and mechanical trades within some of WA’s largest resource projects.

ITI offers flexible, industry focused training programs delivered in blocks by a qualified team in modern facilities. We tailor training specifically to your needs and deliver it in small groups to ensure you get a highly competent and skilled workforce.

Whether it’s for one person or an entire workforce, the ITI team can design a training program to suit your business.

• NEW Cert IV Inlec Apprenticeship

• CertIIIinElectrical&MechanicalEngineering

• CertIV-Engineering(Instrumentation)

• CertIVEngineering(FluidPower)

• CertIVEngineering(Maintenance)

• PreCapstone

• BasicMachining

• BasicHydraulics

• BasicWelding

• InstrumentationRefresherCourses

• RecognitionofPriorLearning

• TradeSkillsTests

• LearningAssessmentStrategies

If you need to up-skill your employees in the electrical or mechanical trades in 2011 contact the Industrial Training Institute on (08) 9437 0100 or visit www.cciwa.com/iti/ for more information.

You might not know us but you do know our cl ients.





















http://www.ccibusinesstraining.com.au/



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Educating Managers to Make a Difference

20% discount for CCI members on all Open Enrolment Programs and workshops

Murdoch University Executive Education Centre and CCI are working together to provide CCI members access to a full range of range of professional development programs.

Here’s a sample of what you can expect:

Transition to General Management

This 5-day program deals with the realities of management, offers pragmatic insight into the challenges senior managers face, and focuses on the key strategic drivers of organisational effectiveness.

Grounded in both research and experience, the program aims to cut through the complexity and ‘noise’ of the managerial experience, and enable participants to take stock, reflect and move forward with purpose and clarity.

Designed to equip senior managers with actionable tools, techniques and frameworks it provides a forum for managers to stretch and challenge themselves and their peers.

Dates and location: 28 February – 4 March 2011, Perth Price: $4,800 + GST Standard 9-13 May 2011, Peel/Rockingham $3,840 + GST CCI Members 29 August – 2 September 2011, Perth 7-11 November 2011, Perth

Management MasterclassDelivered in three x 2-day modules, this program is designed for existing managers, high potential or

emerging managers and will introduce a holistic, elevated perspective on management practice. Topics covered include strategy, decision making, financial literacy, performance management, organisational systems, communication, conflict

management, influence and negotiation. The program provides a variety of approaches to contemporary management issues, heightened awareness of and capability to address organisational, business and strategic imperatives and practical insights into

the complexities of organisational dynamics as they affect different areas of managerial influence.

Dates and location: 23-24 March / 30-31 March / 6-7 April, Perth Price: $4,500 + GST Standard 3-4 August / 10-11 August / 17-18 August, Perth $3,600 + GST CCI Members 24-25 August / 7-8 September / 21-22 September, Peel/Rockingham

For further details on these programs and to see the full range of 2011 Open Programs and Workshops, visit:

www.executiveeducation.murdoch.edu.au

Call Karen Thompson today to discuss your next step: 08 9360 1780



Training Today March-May 2011

Documents

Transcript of Training Today March-May 2011